Date post: | 19-Oct-2014 |
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Technology |
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OpenTouch Conversation
October 2013
GITEX
Discover how the OpenTouch experience revolutionizes enterprise communications.
- iPad and BYOD fanatics will see how simple it is to video call and share contents with OpenTouch
Conversation
- iPhone addicts benefit from one touch access to meetings, favorites and on-call features!
-Those who work at the office aren’t left behind : one touch on My IC Phone is all they need to video call orshift a session to another device.
- You’ll see as well a preview* of OpenTouch Conversation PC clients the OpenTouch experience on yourdevice of choice!
Highlights
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INTERNET
User #3
User #1User #2
Logical Diagram
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DATACENTER
INT
User #2
User #2 User #1 Use#1
PSTN
DEMO SCENARIO
Sales manager Product manager Professional services Expert
MIC Mobile AndroidIn airports or at customer premises
OTC iPad… on the road! OTC iPhone…On the road
OTC PC when he worksfrom homeOTC iPad… everywhere! OTC PC when he’s
at the customer premises
My IC Phone when he’sin the officeMy IC Phone when he’s
in the office
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3
productivity by sharing
wants to know what has
He calls back the Expert.
implemented the change
premises. He calls his
STORY BOARD53
The Expert has
and left the customer
team to tell them that
the customer is delighted.
It’s daily meeting time. The Product manager shares documents to explain the new design.
They all agree that it’sthe way to go.
The Product manager
to be changed exactly.
The Expert uses the webcam of his PC toshow what’s needed. The Product manager will provide a new solution during their dailymeeting later this day.
Share the good news! easily contact your team when mobile
The Sales manager calls the Product manager to tell him about the design change. He uses video to make sure he’s understood.
Meeting time! Boost
documents
An Expert installs a system at customer premises. He needs to talk to his team about last minute customer request. He calls the Product manager, who unfortunately is not at his desk.
The Sales manager picks up the call.
Show and tell: Easily add participants and let video speak for you
Make it personal: engage your team with video
An expert needs support from his team… quick!
An expert needs supportfrom his team… quick!
E is installing the new system inthe customer premises. Product manager Expert: “I need to
talk to Product manager about the
1He got a question aboutrequest.
a change
customer request”
He needs to ask P for a newsystem design.
S picks up as P is not availableand agrees to tell P asap.
Show:Easy multi-device
Sales rep:“I’ll tell P asap”
2routingIntuitive team telephony features
Routing: All Routing: AllRouting: DeskPhone
Make it personal: engageyour team with video
Show and tell: Easily add participants and let video speak for you
Meeting time! Boost productivity by sharing documents
Share the good news! easily contact your team when mobile
An expert needs supportfrom his team… quick!
S walks in the corridor andwhile walking to his office.
calls P
Expert:Busy
Sales tells: “E triedto join you. Thedesign changed.
At his desk, he shifts the sessionto the desk phone: it’s better
Can you findsolution?”
avoice quality and you got videotoo!
1S tells P about the design change.
2S wants the problem solvedbefore theirthis day.
daily meeting laterProduct manager:“Fine, I keep you in touch!”
Shift session
Show:In one touch, a video call
shift session and do
3Video call
Routing: All Routing: AllRouting: All
Make it personal: engageyour team with video
Show and tell: Easily add participants and let video speak for you
Meeting time! Boost productivity by sharing documents
Share the good news! easily contact your team when mobile
An expert needs supportfrom his team… quick!
P wants to know more. He calls Ewho misses the call.
1 missed call10 minutes after E calls back 1from his PC. He adds S to theconversation and uses video toexplainrequest.
the design change
Product manager:“I work on, I’ll share this with you during the
P agrees to work on a new designand share it during their planned afternoon meeting.
afternoon meeting” Call backShow:See missed calls while mobileAd-hoc video conference withactive talker
2 And Add SExpert: “This isthe new designrequest.”
Routing: Tablet only Routing: All
Routing: DeskPhone
Make it personal: engageyour team with video
Show and tell: Easily add participants and let video speak for you
Meeting time! Boost productivity by sharing documents
Share the good news! easily contact your team when mobile
An expert needs supportfrom his team… quick!
S has left the office. He is waitingfor his train at the station.
Later, E, P and S meet virtuallyfor their planned daily meeting. Pexplains the new design andshares documents .
They all agree it’s the way to go.
Show:Easy share documents with your team and contacts
Routing: Tablet only Routing: All
Routing: Tablet Only
Make it personal: engageyour team with video
Show and tell: Easily add participants and let video speak for you
Meeting time! Boost productivity by sharing documents
Share the good news! easily contact your team when mobile
An expert needs supportfrom his team… quick!
Later on, E has implementedcustomer
theis
and tell
change. Thedelighted. E. calls P then Sput them in athem the good
conferencenews.
to
Swap calls&
conferenceShow:Enjoy one-call feature
Expert: “Job’sdone!”
Routing: All Routing: AllRouting: Tablet only
Make it personal: engageyour team with video
Show and tell: Easily add participants and let video speak for you
Meeting time! Boost productivity by sharing documents
Share the good news! easily contact your team when mobile
CONCLUSION
ARE HAPPY OPENTOUCH USERS!
THEY ENJOY MULTIPARTY, MULTIDEVICE, MULTIMEDIACONVERSATIONS!
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