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GLA FOCUS GROUP
August 20, 2015
Robert CintronVice President Enterprise Analytics
MAILING INDUSTRY ECOSYSTEM
2
MailOwners
E-Commerce
Logistics
Printers& Mailers
SoftwareVendors
Equipment Manufacturers
Letter Shops &Mail Service Providers
HINDSIGHT ACTIONABLE INSIGHTS FORESIGHT
UPSTREAM DOWNSTREAM
MAKING DECISIONS EARLIER IN THE PROCESS
3
4
FULL SERVICE MAIL TREND
FCM Letters & Cards
STD Letters STD Flats PER Flats All Mail Types0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
83%
71% 74% 75% 76%
90%87%
83% 82%87%
QTR 3 FY14 and QTR 3 FY15
FY14 FY15
Overnight increased by 0.44%; 2-Day increased by 2.43%; 3-to-5-Day increased by 2.08%
6/20/15 6/27/15 7/4/15 7/11/15 7/18/15 7/25/1580%
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
0
15
30
45
60
75
90
105
12098.62% 98.92% 98.42% 97.88% 98.15% 98.59%
97.06% 97.33% 96.70%
94.71% 94.97%
97.40%
93.96% 94.21%93.22% 92.77% 92.88%
94.96%
SPLY Volume Overnight - Volume 2-Day - Volume 3-To-5-Day - VolumeOvernight 2-Day 3-To-5-Day
Scor
e Pr
ior t
o La
st M
ileVolum
e in Millions
Q4 TD Total Pieces Measured
Processing On-Time
Last Mile Impact
Overall Score
Target Score
SPLY Pieces Measured
Volume Change
SPLY OverallQTD Score
SPLY Change
Overnight 27,195,467 98.44% -1.72% 96.72% 96.80% 26,551,887 2.40% 97.53% -0.81%
2-Day 80,669,680 96.12% -1.40% 94.72% 96.50% 87,147,896 -7.40% 96.98% -2.26%
3-to-5-Day 337,944,504 93.39% -1.74% 91.65% 95.25% 294,455,418 14.80% 94.84% -3.19%
Total 445,809,651 92.93% 96.00% 408,155,201 9.20% 95.74% -2.81%
Presort First-Class Mail® (Letters) Great Lakes Area Score Trend
5
All QTD FCM Letters scores would be above 98.27% (prior to last mile), if pieces that failed by 1 day passed
Note: Volumes may not sum to 100% due to rounding.
Overnight 2-Day 3-To-5-Day60%
65%
70%
75%
80%
85%
90%
95%
100% 98.44%
96.12%
93.39%
99.67% 99.09% 98.27%99.83% 99.72% 99.38%99.90% 99.89% 99.76%
QTD Score If Service Variance +1 If Service Variance +2 If Service Variance +3
Actual Volume: 6%ODIS Volume: 15%
Actual Volume: 18%ODIS Volume: 23%
Actual Volume: 76%ODIS Volume: 63%
Presort First-Class Mail® (Letters) Great Lakes Area Service Variance
6
All QTD FCM Letters scores would be above 97.75% (including last mile), if pieces that failed by 1 day passed
Note: Volumes may not sum to 100% due to rounding.
Overnight 2-Day 3-To-5-Day60%
65%
70%
75%
80%
85%
90%
95%
100%96.72%
94.72%
91.65%
99.35% 98.75%97.75%
99.72% 99.59% 99.17%99.83% 99.82% 99.65%
QTD Score If Service Variance +1 If Service Variance +2 If Service Variance +3
Actual Volume: 6%ODIS Volume: 15%
Actual Volume: 18%ODIS Volume: 23%
Actual Volume: 76%ODIS Volume: 63%
Presort First-Class Mail® (Letters) Great Lakes Area Service Variance
7
Overnight decreased by 4.37%; 2-Day decreased by 2.25%; 3-to-5-Day decreased by 1.38%
6/20/15 6/27/15 7/4/15 7/11/15 7/18/15 7/25/1560%
65%
70%
75%
80%
85%
90%
95%
100%
0.0
0.5
1.0
1.5
2.0
90.63%
87.71%
83.60%
89.09%
95.91%
91.54%
80.91%
87.79%
87.62%
79.53%
91.31%89.06%
80.09% 80.82%
88.62%
76.72%
85.10%83.72%
Overnight - Volume 2-Day - Volume 3-To-5-Day - Volume Overnight 2-Day 3-To-5-Day
Scor
e Pr
ior t
o La
st M
ileVolum
e in Millions
Q4 TD Total Pieces Measured
Processing On-Time
Last Mile Impact
Overall Score
Target Score
Overnight 164,701 90.65% -4.42% 86.23% 96.80%
2-Day 418,037 87.26% -4.64% 82.62% 96.50%
3-to-5-Day 3,097,983 82.88% -5.29% 77.59% 95.25%
Total 3,680,721 79.05% 96.00%
Presort First-Class Mail® (Flats)Great Lakes Area Score Trend
8
All QTD FCM Flats scores would be above 92.90% (prior to last mile), if pieces that failed by 1 day passed
Note: Volumes may not sum to 100% due to rounding.
Overnight 2-Day 3-To-5-Day20%
30%
40%
50%
60%
70%
80%
90%
100%
90.65%87.26%
82.88%
97.29% 95.85%92.90%
98.72% 98.40% 96.80%99.42% 99.21% 98.32%
QTD Score If Service Variance +1 If Service Variance +2 If Service Variance +3
Actual Volume: 4%ODIS Volume: 11%
Actual Volume: 11%ODIS Volume: 22%
Actual Volume: 84%ODIS Volume: 66%
Presort First-Class Mail® (Flats) Great Lakes Area Service Variance
9
All QTD FCM Flats scores would be above 90.53% (including last mile), if pieces that failed by 1 day passed
Note: Volumes may not sum to 100% due to rounding.
Overnight 2-Day 3-To-5-Day20%
30%
40%
50%
60%
70%
80%
90%
100%
86.23%82.62%
77.59%
96.20%93.96%
90.53%
98.14% 97.46%95.59%
99.21% 98.78% 97.69%
QTD Score If Service Variance +1 If Service Variance +2 If Service Variance +3
Actual Volume: 4%ODIS Volume: 11%
Actual Volume: 11%ODIS Volume: 22%
Actual Volume: 84%ODIS Volume: 66%
Presort First-Class Mail® (Flats) Great Lakes Area Service Variance
10
DSCF decreased by 0.12%; DNDC increased by 1.18%; End-to-End increased by 1.84%
Q4 TD Total Pieces Measured
Processing On-Time
Last Mile Impact
Overall Score
Target Score
SPLY Pieces Measured
Volume Change
SPLY OverallQTD Score
SPLY Change
SCF Letters 263,854,510 95.97% -1.29% 94.68% 91.00% 191,092,855 38.10% 95.51% -0.83%
NDC Letters 41,783,081 95.38% -1.06% 94.32% 91.00% 35,305,460 18.30% 94.74% -0.42%
E2E Letters 44,515,939 60.60% -1.00% 59.60% 91.00% 40,338,695 10.40% 71.66% -12.06%
Total 350,153,530 89.33% 91.00% 266,737,010 31.30% 91.81% -2.48%
6/20/15 6/27/15 7/4/15 7/11/15 7/18/15 7/25/1520%
30%
40%
50%
60%
70%
80%
90%
100%
0
20
40
60
80
100
120
140
160
95.26%
97.74%94.77%
95.22%
96.61% 96.49%95.45%
96.75% 94.61%
95.66%
94.89% 96.07%
64.65% 66.48%60.77%
55.00%60.85% 62.69%
SPLY Volume DSCF - Volume DNDC - Volume End-to-End - VolumeDSCF DNDC End-to-End
Scor
e Pr
ior t
o La
st M
ile Volume in M
illionsStandard Mail® (Letters)Great Lakes Area Score Trend
11
QTD DSCF and DNDC Standard Letters scores would be above 98.53% (prior to last mile), if pieces that failed by 1 day passed
Note: Volumes may not sum to 100% due to rounding.
DSCF DNDC End-to-End20%
30%
40%
50%
60%
70%
80%
90%
100%95.97% 95.38%
60.60%
99.12% 98.53%
76.47%
99.60% 99.28%
86.33%
99.76% 99.55%
92.06%
QTD Score If Service Variance +1 If Service Variance +2 If Service Variance +3
Actual Volume: 75%ODIS Volume: 71%
Actual Volume: 12%ODIS Volume: 13%
Actual Volume: 13%ODIS Volume: 16%
Standard Mail® (Letters)Great Lakes Area Service Variance
12
QTD DSCF and DNDC Standard Letters scores would be above 98.15% (including last mile), if pieces that failed by 1 day passed
Note: Volumes may not sum to 100% due to rounding.
DSCF DNDC End-to-End20%
30%
40%
50%
60%
70%
80%
90%
100%94.68% 94.32%
59.60%
98.75% 98.15%
75.63%
99.45% 99.11%
85.69%
99.68% 99.47%
91.62%
QTD Score If Service Variance +1 If Service Variance +2 If Service Variance +3
Actual Volume: 75%ODIS Volume: 71%
Actual Volume: 12%ODIS Volume: 13%
Actual Volume: 13%ODIS Volume: 16%
Standard Mail® (Letters)Great Lakes Area Service Variance
13
DSCF increased by 0.50%; DNDC increased by 0.98%; End-to-End decreased by 1.75%
6/20/15 6/27/15 7/4/15 7/11/15 7/18/15 7/25/1520%
30%
40%
50%
60%
70%
80%
90%
100%
0
5
10
15
20
25
30
35
4095.51%97.98%
95.63% 95.43% 94.38% 94.88%
90.46%95.17%
91.80%94.43%
90.19% 91.17%
48.49%
63.82%
52.83%55.31% 53.31% 51.56%
SPLY Volume DSCF - Volume DNDC - Volume End-to-End - VolumeDSCF DNDC End-to-End
Scor
e Pr
ior t
o La
st M
ileVolum
e in Millions
Q4 TD Total Pieces Measured
Processing On-Time
Last Mile Impact
Overall Score
Target Score
SPLY Pieces Measured
Volume Change
SPLY OverallQTD Score
SPLY Change
SCF Flats 59,542,641 95.20% -7.05% 88.15% 91.00% 46,170,941 29.00% 90.96% -2.81%
NDC Flats 8,734,585 92.06% -3.13% 88.93% 91.00% 5,404,635 61.60% 89.55% -0.62%
E2E Flats 7,287,820 55.16% -3.73% 51.43% 91.00% 6,167,189 18.20% 63.29% -11.86%
Total 75,565,046 85.59% 91.00% 57,742,765 30.90% 90.82% -5.23%
Standard Mail® (Flats)Great Lakes Area Score Trend
14
QTD DSCF and DNDC Standard Flats scores would be above 96.75% (prior to last mile), if pieces that failed by 1 day passed
Note: Volumes may not sum to 100% due to rounding.
Note: DDU Mail Pieces were not included in the RPW Volume calculation.
DSCF DNDC End-to-End20%
30%
40%
50%
60%
70%
80%
90%
100%95.20%
92.06%
55.16%
98.27% 96.75%
69.01%
99.08% 98.49%
79.67%
99.38% 99.18%
86.93%
QTD Score If Service Variance +1 If Service Variance +2 If Service Variance +3
Actual Volume: 79%ODIS Volume: 80%
Actual Volume: 12%ODIS Volume: 9%
Actual Volume: 10%ODIS Volume: 11%
Standard Mail® (Flats)Great Lakes Area Service Variance
15
QTD DSCF and DNDC Standard Flats scores would be above 95.38% (including last mile), if pieces that failed by 1 day passed
DSCF DNDC End-to-End20%
30%
40%
50%
60%
70%
80%
90%
100%
88.15% 88.93%
51.43%
95.95% 95.38%
66.18%
98.19% 97.82%
77.47%
98.97% 98.84%
85.30%
QTD Score If Service Variance +1 If Service Variance +2 If Service Variance +3Note: Volumes may not sum to 100% due to rounding.
Note: DDU Mail Pieces were not included in the RPW Volume calculation.
Actual Volume: 79%ODIS Volume: 80%
Actual Volume: 12%ODIS Volume: 9%
Actual Volume: 10%ODIS Volume: 11%
Standard Mail® (Flats)Great Lakes Area Service Variance
16
EDDM-Retail decreased by 1.82%; Saturation increased by 0.12%
120%
30%
40%
50%
60%
70%
80%
90%
100%
0.0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
0.8
0.9
1.0
84.01%86.90%
82.46% 88.99%87.15% 85.33%
94.41%
88.11%
81.61%
89.47%94.21% 94.33%
SPLY Volume EDDM Retail - Volume Saturation - Volume EDDM Retail Saturation
Scor
eVolum
e in Millions
Q4 TD Total Pieces Measured Compliance Overall
ScoreTarget Score
SPLY Pieces Measured
Volume Change
SPLY OverallQTD Score
SPLY Change
EDDM-Retail 1,461,847 20.67% 86.88% 91.00% N/A N/A N/A N/A
Saturation 1,833,621 86.02% 89.16% 91.00% 95,444 18,211.49% 99.52 -10.36
Total DDU 3,295,468 82.36% 88.88% 91.00% N/A N/A N/A N/A
EDDM-Retail and Saturation MailGreat Lakes Area Score Trend
17
All DDU scores would be above 95.10%, if pieces that failed by 1 day passed
EDDM Saturation0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
86.88%89.16%
95.10%97.99%97.54% 99.53%98.40% 99.94%
QTD Score If Service Variance +1 If Service Variance +2 If Service Variance +3Note: Volumes may not sum to 100% due to rounding.
Actual Volume: 44%ODIS Volume: 16%
Actual Volume: 56%ODIS Volume: 84%
EDDM-Retail and Saturation MailGreat Lakes Area Service Variance
18
DSCF decreased by 0.20%; DADC decreased by 3.10%; End-to-End increased by 3.69%
6/20/15 6/27/15 7/4/15 7/11/15 7/18/15 7/25/1520%
30%
40%
50%
60%
70%
80%
90%
100%
0
2
4
6
8
10
12
14
16
87.75%
93.68% 93.35% 92.48%90.02% 89.82%
83.98%87.17% 89.31% 90.04% 88.17%
85.07%
63.90%69.37%
54.34%
71.08%66.19%
69.88%
SPLY Volume DSCF - Volume DADC - Volume End-to-End - VolumeDSCF DADC End-to-End
Scor
e Pr
ior t
o La
st M
ileVolum
e in Millions
Q4 TD Total Pieces Measured
Processing On-Time
Last Mile Impact
Overall Score
Target Score
SPLY Pieces Measured
Volume Change
SPLY OverallQTD Score
SPLY Change
SCF Flats 25,541,961 92.14% -9.09% 83.05% 91.00% 17,665,266 44.60% 87.15% -4.10%
ADC Flats 618,573 88.08% -5.88% 82.20% 91.00% 2,724,040 -77.30% 91.78% -9.58%
E2E Flats 12,448,510 66.59% -2.85% 63.74% 91.00% 11,221,008 10.90% 61.31% 2.43%
Total 38,609,044 78.46% 91.00% 31,610,314 22.10% 80.79% -2.33%
Periodicals Great Lakes Area Score Trend
19
QTD DSCF and DADC Periodicals scores would be above 95.46% (prior to last mile), if pieces that failed by 1 day passed
Note: Volumes may not sum to 100% due to rounding.
Note: DDU Mail Pieces were not included in the RPW Volume calculation.
DSCF DADC End-to-End20%
30%
40%
50%
60%
70%
80%
90%
100%
92.14%88.08%
66.59%
96.96% 95.46%
77.24%
98.57% 98.27%
85.13%
99.08% 99.09%
90.77%
QTD Score If Service Variance +1 If Service Variance +2 If Service Variance +3
Actual Volume: 66%ODIS Volume: 68%
Actual Volume: 2%ODIS Volume: 7%
Actual Volume: 32%ODIS Volume: 24%
PeriodicalsGreat Lakes Area Service Variance
20
QTD DSCF and DADC Periodicals scores would be above 93.51% (including last mile), if pieces that failed by 1 day passed
DSCF DADC End-to-End20%
30%
40%
50%
60%
70%
80%
90%
100%
83.05% 82.20%
63.74%
94.73% 93.51%
75.32%
97.64% 97.32%
83.70%
98.69% 98.67%
89.75%
QTD Score If Service Variance +1 If Service Variance +2 If Service Variance +3Note: Volumes may not sum to 100% due to rounding.
Note: DDU Mail Pieces were not included in the RPW Volume calculation.
Actual Volume: 66%ODIS Volume: 68%
Actual Volume: 2%ODIS Volume: 7%
Actual Volume: 32%ODIS Volume: 24%
PeriodicalsGreat Lakes Area Service Variance
21
© 2014 USPS
FULL SERVICE VISIBILITY
Electronic Info for Containers and Trays
Received
Piece level automation scans
Full Service Customers Only
All IMb™ Users
170,461,000
64 Billion(as of August 1, 2015)
Container Scans
Tray Scans
Entered at USPS: 5,036,000Enroute Arrive: 827,000Enroute Depart: 625,000
6,487,000
140,441,000Enroute: 118,760,000Enroute Arrive: 10,858,000Enroute Depart: 10,823,000
Visibility for Mailers
Data from 2015-01-03 to 2015-08-14
22
Standard Flats
23%
August 2014 - Mail Currently in Measurement
First Class
51%
Standard Letters
47%
Periodicals
36%
Standard Flats
29%
June 2015 - Mail Currently in Measurement
First Class
56%
Standard Letters
62%
Periodicals
45%5% 15% 6% 9%
GROWTH IN MEASUREMENT
23
MAIL IN MEASUREMENT
Actions undertaken to get more mail into measurement
Surface Transfer Centers added to FAST file
Deployed Bundle Visibility nationwide
Enhanced Start-the-Clock Business rules for facilities within the same 3-Digit
Bundle Breakage identification of eDoc Nesting issues
Area specific webinars
24
BUNDLE VISIBILITY
Entry
Mail Moment
Post Office
Processing
Plant
CreatingValue
25
SURFACE VISIBILITY EXPANSION
New software/hardware infrastructure
26• Current Sites
SURFACE VISIBILITY EXPANSION
90 Additional Sites: November 2015 - February 2016
27
• Current Sites• New Sites
January – MayNew SV Site Deployment
Peak Mailing Season
10/23 50% DELIVERED
August – NovemberCurrent SV Site
Deployment
2/1New Site Deployment
SV DEPLOYMENT PLAN (22,330 Scanners)
2015
Pea
k Se
ason
28
INFORMATION GAPS
Bundle Visibility
SurfaceVisibility
Mail in Measurement
Predictive Delivery
InformedVisibility
29
Powerful Enterprise Analytics
Inventory & Workload
Service Measurement & Diagnostics
Single Source of Mail Visibility Data
INFORMED VISIBILITY
is real-time, end-to-end mail tracking
The future is near . . .
30
INFORMED VISIBILITY
IV is an enterprise system that will be a real-time single source of all mail and mail aggregate information.
IV will leverage data to provide business intelligence for USPS functional groups and the mailing industry, providing:
● Event-Driven Internal Measurement of all Mail
● Real-Time Service Performance Diagnostics
● Mail Inventory Management of Mail and Packages
● Predictive Workloads on Mail and Packages
● End-to-End Tracking of Mail
● Ease of Use
31
Event-driven, real-timeSERVICE
PERFORMANCE MEASUREMENT
for all mail
Event-driven,real-time
MAIL INVENTORY AND PREDICTIVE
WORKLOADS
Event-driven,real-time
MAIL TRACKING AND REPORTING
1 2 3
INFORMED VISIBILITY
. . . will be a phased approach
32
INFORMED VISIBILITY
Phase Service Performance Measurement
Mail Inventory & Predictive Workload
Mail Tracking & Reporting
Release 111/3/14 – 7/27/15 (Commercial Mail)
Release 21/15/15 – 7/27/15 (Single-Piece)
Release 33/26/15 – 10/11/15
(Operational Pilot &National Deployment)
Release 46/25/15 – 1/10/16 (Release 4
enhancements)
Release 59/24/15 – 4/10/16
(Release 5 enhancements)
Release
1 2 3
33
Enhanced Mail Tracking
Current IMb Tracing• Visibility for letters, flats & bundles
• Bundle visibility limited to piece automation scans
• Raw data download, or push subscription (1-24 hour)
PostalOne! & Mail.xml• Visibility for trays & containers
• Push, pull, or download data
• Latency issues
Future • Comprehensive end-to-end• Real-time reporting• Flexible data provisioning• Customer specific mail performance• Additional scan events
• Delivery unit related bundle visibility
• “Out for delivery” & “delivered” events
INFORMED VISIBILITY
34
● Lack of system to provide “real-time” actionable information
● Inadequate real-time data and tools to accurately forecast resource needs
● Latency issues
Current Challenges
● Multiple, disparate systems
● Gaps in end-to-end tracking and reporting
● Cannot fulfill all customers needs “Cast of Characters”
MAIL VISIBILITY
35
● Leverages ‘Big Data’ Technology
● Streamlined Data Processing
● Real-Time Data
● Single Source for Letters, Trays, Containers, and Packages
36
Challenges Solved
● Provides End-to-End Visibility
● Flexible Data Provisioning ● What you want
● When you want
● How you want
● With easy sharing capability
MAIL VISIBILITY
MAILER MONITORING – CURRENT STATE
Informed Visibility Good to Be Healthy Corp.
Site SupportUSPS Privacy Policy
Mailer Monitoring
Seattle
Mailer Lookup
Go
Containers
Trays
Letters
Flats
Packages
Location Search
Tue Wed Thu
Containers 15 15 15Container Scans 517 573 673Container Scan % 74% 82% 96%
PortlandTue Wed Thu
Containers 12 12 12Container Scans 483 521 597Container Scan % 69% 74% 85%
SpokaneTue Wed Thu
Containers 9 9 9Container Scans 385 414 466Container Scan % 77% 83% 93%
37
MAILER EARLY WARNING – PREDICTIVE STATE
Informed Visibility Good to Be Healthy Corp.
Site SupportUSPS Privacy Policy
Mailer Early Warning – Expected Drop Dates
Version 2.0 c 2015 US Postal Service
Seattle
Mailer Lookup
Go
Containers
Trays
Letters
Flats
Packages
Location Search
Trips
MPE
VisibilityPortland
Spokane
Sun 8/16
Mon 8/17
Tue 8/18
Wed 8/19
Thu 8/20
Fri 8/21
Sat 8/22
14
Sun 8/16
Mon 8/17
Tue 8/18
Wed 8/19
Thu 8/20
Fri 8/21
Sat 8/22
12 6
Sun 8/16
Mon 8/17
Tue 8/18
Wed 8/19
Thu 8/20
Fri 8/21
Sat 8/22
19
Mail Class
First ClassStandardPeriodicalsPackages
Flats
Letters
Message Center
Good to Be Healthy Corp. begins dropping 8/20 at 3:00 PM in Seattle. FAST appointment 1372958
Good to Be Healthy Corp. begins dropping in Portland at 6:00PM. FAST appointment 1589425
1
38
The Mailboxis the Hub
If the Mail Piece is the Hook…
39
Mail Delivered
Real-Time Data Received
Email Sent Mail Moment
Customer Conversion
MailerNotified
HOW TO CREATE VALUE
40
From Different Data Sources
August 10, 2015
PACKAGE VISIBILITY IS INCREASING:
Thresholds as of January 25, 2015IMpb Metrics July 2015
% IMpb Barcode Threshold 99%
%SSF v1.6 or Higher Threshold 97%
Timeliness of v1.6 or Higher
% Address and / or 11-Digit Zip Code
Threshold 98%
86.00%
88.00%
90.00%
92.00%
94.00%
96.00%
98.00%
100.00%
ThresholdCommercial Mail
97.79%
90.99%
94.38%
96.70%
89.97%Timeliness
QUESTIONS?
42