Glasgow University Staff Survey 2012

Joint Union Consultative Committee July 12th 2012

Ian Black, HR Director

University of Glasgow

GU 2012 staff survey - JUCC Report 2July 12 2012

Purpose of GU 2012 Staff Survey

1. To measure:• Staff Involvement

• Staff Commitment

• Staff Wellbeing

2. To determine: • Actions for building on favourable findings

• Actions for addressing weaknesses

3. Where possible, to compare with 2009 survey findings• To look for continuous improvement

Restructure has limited 2009 2012 comparison

GU 2012 staff survey - JUCC Report 3July 12 2012

GU 1012 Staff Survey Summary

Survey held April 2012• Slightly shortened version of 2009 survey• 2012 response 1780 out of 5441 staff (33%)• 2009 response 1814 out of 5524 (33%)

Findings• 2012 GU 10 KPI average = 79% (81% in 2009) • Improvement in team communications = 90% (78% in

2009)• Fall in workplace enjoyment = 78% (89% in 2009)• HSE benchmark indicators show some lower scores

Areas for Improvement requested by staff• Management and administration support• Communication• Understanding of vision or strategy

GU 2012 staff survey - JUCC Report 4

Key Messages

Good Points

• Response rate good at 33%;

management and staff in

general can have confidence in

the findings

• Staff have high understanding

of team aims and performance

expectations

• Large improvement in work

team communications since

2009 (78% 90%)

• Where comparable,

improvement since 2009 in

intra-School/RI/ Service

communications (67% 71%)

Areas for improvement

• Improved discussion with

managers about working practice

and performance feedback, and

staff generally do not feel praised

for a job well done

• Low level of awareness of what

rest of University does

• Work enjoyment and loyalty levels

both down from 2009

• HSE results down from 2009;

requires further detailed

investigation

• Some variances between

School/RI/Service which require

more detailed investigation

July 12 2012

GU 2012 staff survey - JUCC Report 5

Response Rates by College/US

Population base (Mar 2012): 5,144; 1780 respondents • Reduced from 6,056 to exclude invigilators; adult education

lecturers, tutor groups etc

July 12 2012

College Response Population Resp. Rate

01.Arts 147 369 40%

02.MVLS 508 1739 29%

03.Science & Eng 231 835 28%

04.Social Sciences 196 532 37%

05.University Services 643 1966 33%

99.Not Disclosed 55 - -

University Total 1780 5441 33%

GU 2012 staff survey - JUCC Report 6

Response Rates by Gender and Job Family

Response Population Resp. Rate

Male 694 2502 28%

Female 966 2939 33%

Not Disclosed 120 - -

University Total 1780 5441 33%

1. R&T 628 2116 30%

2. MPA 740 1574 47%

3. Tech 125 529 24%

4. Ops 181 948 19%

5. Clinical 30 274 11%

99.Not Disclosed 55 - -

University Total 1780 5441 33%

July 12 2012

1. 10 GU KPI Findings

GU 2012 staff survey - JUCC Report 8

10 question items used as GU KPIs

July 12 2012

KPI Question Item Measure (%)

KPI 1: Understanding of team aims VG + Good + Satis

KPI 2: Understanding of performance expectations VG + Good + Satis

KPI 3: How often praised for a job well done At least 6 monthly

KPI 4: How often do you discuss with manager how to improve working practices At least annually

KPI 5: How often given performance feedback at least annually

KPI 6: How good are communications within your work team Ex + Good + Satis

KPI 7: how good are communications with other teams in School/RI/S Ex + Good + Satis

KPI 8: How well are GU-wide changes communicated? Ex + Good + Satis

KPI 9: I enjoy working in the University Str Agree + Agree

KPI 10: I feel loyal and supportive to the University Str Agree + Agree

GU 2012 staff survey - JUCC Report 9

Average of all KPIs 1-10 (by Category)

July 12 2012

81%

78%

80%

80%

74%

81%

79%

81%

83%

76%

79%

81%

78%

81%

83%

80%

81%

80%

81%

79%

50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%

20.US

19.SocSc

18.Sc&Eng

17.MVLS

16.Arts

15.Clinical

14.Ops

13.Tech

12.MPA

11.R&T

10.LGBT**

09.Hetero**

08.Disability*

07.No Disab*

06.BME

05.White

04.Female

03.Male

02.GU 2009

01.GU 2012

**Heterosexual/straight and LGBT, as worded in the questionnaire

*Disability Reported or No Disability Reported

GU 2012 staff survey - JUCC Report 10

KPI 1: Understanding of team aims (VG + G +S)

July 12 2012

95%

95%

96%

95%

91%

93%

98%

96%

95%

94%

94%

96%

94%

95%

95%

95%

95%

96%

92%

95%

50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%

20.US

19.SocSc

18.Sc&Eng

17.MVLS

16.Arts

15.Clinical

14.Ops

13.Tech

12.MPA

11.R&T

10.LGBT

09.Hetero

08.Disability

07.No Disab

06.BME

05.White

04.Female

03.Male

02.GU 2009

01.GU 2012

GU 2012 staff survey - JUCC Report 11

KPI 2: Understanding of performance expectations (VG + G +S)

July 12 2012

93%

90%

90%

91%

89%

93%

97%

91%

93%

89%

94%

92%

93%

92%

92%

92%

93%

92%

92%

91%

50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%

20.US

19.SocSc

18.Sc&Eng

17.MVLS

16.Arts

15.Clinical

14.Ops

13.Tech

12.MPA

11.R&T

10.LGBT

09.Hetero

08.Disability

07.No Disab

06.BME

05.White

04.Female

03.Male

02.GU 2009

01.GU 2012

GU 2012 staff survey - JUCC Report 12

KPI 3: How often are you praised for a job well done (at least 6-monthly)

July 12 2012

64%

67%

66%

63%

64%

63%

54%

64%

71%

58%

63%

65%

57%

65%

67%

65%

67%

62%

64%

63%

50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%

20.US

19.SocSc

18.Sc&Eng

17.MVLS

16.Arts

15.Clinical

14.Ops

13.Tech

12.MPA

11.R&T

10.LGBT

09.Hetero

08.Disability

07.No Disab

06.BME

05.White

04.Female

03.Male

02.GU 2009

01.GU 2012

GU 2012 staff survey - JUCC Report 13

KPI 4: How often discuss working practice improvement (at least annually)

July 12 2012

79%

79%

76%

80%

81%

72%

67%

81%

85%

76%

80%

80%

80%

80%

83%

80%

81%

79%

79%

79%

50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%

20.US

19.SocSc

18.Sc&Eng

17.MVLS

16.Arts

15.Clinical

14.Ops

13.Tech

12.MPA

11.R&T

10.LGBT

09.Hetero

08.Disability

07.No Disab

06.BME

05.White

04.Female

03.Male

02.GU 2009

01.GU 2012

GU 2012 staff survey - JUCC Report 14

KPI 5: How often are you given performance feedback (at least annually)

July 12 2012

81%

90%

90%

85%

87%

86%

70%

84%

87%

87%

74%

86%

82%

86%

90%

85%

84%

87%

83%

85%

50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%

20.US

19.SocSc

18.Sc&Eng

17.MVLS

16.Arts

15.Clinical

14.Ops

13.Tech

12.MPA

11.R&T

10.LGBT

09.Hetero

08.Disability

07.No Disab

06.BME

05.White

04.Female

03.Male

02.GU 2009

01.GU 2012

GU 2012 staff survey - JUCC Report 15

KPI 6: How good are communications within work team (Ex + G + Satis)

July 12 2012

89%

89%

92%

94%

88%

90%

89%

88%

91%

91%

94%

91%

87%

91%

97%

91%

91%

92%

78%

90%

50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%

20.US

19.SocSc

18.Sc&Eng

17.MVLS

16.Arts

15.Clinical

14.Ops

13.Tech

12.MPA

11.R&T

10.LGBT

09.Hetero

08.Disability

07.No Disab

06.BME

05.White

04.Female

03.Male

02.GU 2009

01.GU 2012

GU 2012 staff survey - JUCC Report 16

KPI 7: How good are communications with other School/RI teams? (E+G+S)

July 12 2012

71%

67%

73%

76%

61%

76%

77%

76%

75%

66%

68%

73%

73%

73%

77%

73%

73%

72%

67%

71%

50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%

20.US

19.SocSc

18.Sc&Eng

17.MVLS

16.Arts

15.Clinical

14.Ops

13.Tech

12.MPA

11.R&T

10.LGBT

09.Hetero

08.Disability

07.No Disab

06.BME

05.White

04.Female

03.Male

02.GU 2009

01.GU 2012

GU 2012 staff survey - JUCC Report 17

KPI 8: How well are GU-wide changes communicated? (Ex + G + Satis)

July 12 2012

76%

58%

64%

67%

53%

83%

73%

78%

71%

60%

73%

71%

70%

70%

67%

70%

72%

67%

79%

68%

50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%

20.US

19.SocSc

18.Sc&Eng

17.MVLS

16.Arts

15.Clinical

14.Ops

13.Tech

12.MPA

11.R&T

10.LGBT

09.Hetero

08.Disability

07.No Disab

06.BME

05.White

04.Female

03.Male

02.GU 2009

01.GU 2012

GU 2012 staff survey - JUCC Report 18

KPI 9: I enjoy working in the University (SA + A)

July 12 2012

84%

73%

79%

78%

67%

80%

86%

82%

82%

73%

81%

81%

78%

80%

85%

80%

81%

79%

89%

78%

50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%

20.US

19.SocSc

18.Sc&Eng

17.MVLS

16.Arts

15.Clinical

14.Ops

13.Tech

12.MPA

11.R&T

10.LGBT

09.Hetero

08.Disability

07.No Disab

06.BME

05.White

04.Female

03.Male

02.GU 2009

01.GU 2012

GU 2012 staff survey - JUCC Report 19

KPI 10: I feel loyal and supportive to the University (SA + A)

July 12 2012

78%

71%

71%

70%

62%

70%

79%

75%

77%

65%

69%

75%

71%

74%

82%

73%

75%

73%

82%

72%

50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%

20.US

19.SocSc

18.Sc&Eng

17.MVLS

16.Arts

15.Clinical

14.Ops

13.Tech

12.MPA

11.R&T

10.LGBT

09.Hetero

08.Disability

07.No Disab

06.BME

05.White

04.Female

03.Male

02.GU 2009

01.GU 2012

HSE Stress Measurement Tool - Findings

GU 2012 staff survey - JUCC Report 21

HSE UK benchmark for work-related stress

Classifications are derived from HSE survey of 136 UK organisations (2009), using their methodology• 35 questions measure 7 key work design factors

• scored 1-5; 5 is best score

HSE “traffic light” scoring scheme for 7 factors

July 12 2012

Colour Comment Range of UK benchmark

Doing very well - need to maintain performance At or above 80th percentile

Good, but need for improvement. 50th- 80th percentile

Clear need for improvement. 20th – 50th percentile

Urgent action needed Below 20th percentile

GU 2012 staff survey - JUCC Report 22

HSE defined 7 benchmark factors – outlined below

July 12 2012

Red Yellow Aqua Green

Factor (stressor) Less than Between Between Greater than

1. Demands: workload, work patterns and the work environment 2.94 2.94 - 3.10 3.10 - 3.29 3.29

2. Control: how much say staff have in the way they do their work 3.22 3.22 - 3.47 3.47 - 3.72 3.72

3. Support: encouragement, sponsorship, resources provided by:

a. The organisation and line management 3.27 3.27 - 3.46 3.46 - 3.65 3.65

b. Colleagues 3.63 3.63 - 3.78 3.78 - 3.89 3.89

4. Relationships: promoting positive working to avoid conflict and dealing with unacceptable behaviour 3.61 3.61 - 3.85 3.85 - 4.04 4.04

5. Role: whether staff understand role within organisation and whether the organisation ensures they do not have conflicting roles

4.04 4.04 - 4.18 4.18 - 4.31 4.31

6. Change: how organisational change (large or small) is managed and communicated in the organisation 2.79 2.79 - 3.04 3.04 - 3.24 3.24

GU 2012 staff survey - JUCC Report 23

HSE Scores: GU2012 by GU2009, Gender, Job Family

July 12 2012

All GU GU2012 GU2009 GU M GU F 1.R&T 2.MPA 3.Tech 4.Ops 5.Clinic

1.Demands 3.04 3.06 3.03 3.10 2.65 3.18 3.43 3.62 2.82

2.Control 3.26 3.91 3.28 3.27 3.27 3.27 3.26 3.22 3.21

3a.Managers' Support 2.87 3.52 2.88 2.85 2.83 2.80 2.81 3.32 2.76

3b.Peer Support 2.65 3.76 2.71 2.58 2.57 2.52 2.59 3.50 2.42

4.Relationships 3.76 3.96 3.79 3.75 3.74 3.73 3.75 3.92 3.77

5.Role 4.15 4.17 4.15 4.20 4.01 4.21 4.26 4.47 4.13

6.Change 3.06 3.18 3.10 2.96 3.29 2.89 2.74 3.16 2.81

GU 2012 staff survey - JUCC Report 24

HSE Scores for All GU by College

July 12 2012

College GU2012 1.Arts 2.MVLS 3.Sc&Eng 4.SocSc 5.US

1.Demands 3.04 2.59 3.00 2.90 2.64 3.37

2.Control 3.26 3.18 3.28 3.30 3.29 3.25

3a.Managers' Support 2.87 2.83 2.79 2.81 2.81 2.97

3b.Peer Support 2.65 2.56 2.54 2.53 2.54 2.82

4.Relationships 3.76 3.75 3.75 3.80 3.70 3.77

5.Role 4.15 3.99 4.13 4.13 4.05 4.27

6.Change 3.06 3.39 2.98 3.02 3.13 3.00

Conclusions

GU 2012 staff survey - JUCC Report 26

Main Findings - Improvements

Satisfaction with internal team communications • 78% record 90%

Understanding of team aims• 92% 95%

Work team communications• 78% 90%

Communications with other Schools/RI/ Services teams• 67% 71%

Performance feedback • 83% 85%

July 12 2012

GU 2012 staff survey - JUCC Report 27

Main Findings - Areas for Improvement

Overall staff satisfaction dipped slightly • From 81% 79%

Satisfaction with university wide communication down• From 79% 68%

Enjoyment of working at University down• from 89% 78%,

Feelings of loyalty to the University down• from 82% 72%

July 12 2012

GU 2012 staff survey - JUCC Report 28

Next Actions

Survey results reflect a challenging two years but findings seen as crucially important

Results will be carefully analysed and considered at least at College/School/RI/Service level

University is working hard to improve communication at a variety of levels

University needs to improve staff engagement at all levels to restore employee satisfaction and enjoyment at work, and to address perceptions of loyalty

Good to see progress in understanding of individuals’ aims and roles; internal communications; and frequency of performance feedback

July 12 2012