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USA – CANADA – UK – CHINA – INDIA Global Business Process Outsourcing Services Market - Procurement Market Intelligence Report 2017-2021
| Date post: | 23-Jan-2017 |
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Technology |
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USA – CANADA – UK – CHINA – INDIA
Global Business Process Outsourcing Services Market -
Procurement Market Intelligence Report 2017-2021
USA – CANADA – UK – CHINA – INDIA
Scope of The Report• Market insights of the global business process outsourcing services
market
• Supply insights of the global business process outsourcing services market
• Pricing insights of the global business process outsourcing services market
• Category essentials of the global business process outsourcing services
market
• Cost drivers that will shape the supplier landscape
• Understanding the challenges faced by the procurement managers
• Analysis of the key procurement best practices to drive the maximum
benefits
• Supplier market landscape and future trajectory of the market
USA – CANADA – UK – CHINA – INDIA
Procurement Best Practices
Buyers should adopt systematic procurement practices that allow them to exert better control over service
providers, irrespective of prevalent market forces. This helps manage expenses and service quality better.
• Define objectives and goals
• Engage with suppliers that can provide customized support service packages
• Assess suppliers’ information security practices
• Assess suppliers’ technological capabilities
Key Strategies
Global Business Process Outsourcing Services Market -
Procurement Market Intelligence Report 2017-2021
USA – CANADA – UK – CHINA – INDIA
Procurement Challenges
High attrition and poor FCR rates are negatively affecting the BPO industry in terms of consistent delivery
of high-quality services.
Key Challenges
• High attrition rates
• Low FCR rates
• Detection of best-fit technology
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Top Suppliers and Regions
Suppliers Regions
• Accenture
• Infosys BPO
• HCL Technologies
• TCS BPO
• Genpact
• Americas
• APAC
• EMEA
View Our Report: Global Business Process Outsourcing Services Market - Procurement Market Intelligence Report 2017-2021
USA – CANADA – UK – CHINA – INDIA
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Global Business Process Outsourcing Services Market - Procurement Market Intelligence Report 2017-2021 Contact Us
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