GLOBAL BUSINESS WEBINARS Today’s Virtual Learning Solution

Charis Intercultural Training Corp.

www.chariscorp.com

Tel. +01 925.931.0555

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Quick Tour – Charis Webinars

• Why Webinars?

• What is a Charis Webinar?

• Who, Where, When to Enroll?

• Webinars Global Team & Country Programs

• Availability Roadmap

• Price

• FAQ’s Is this Right for Us?

• Next steps

• Testimonials

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Why Webinars?

• Because Organizations Benefit– Support Global Operations

• Intercultural training is needed for global teams (especially for Asia, experiencing highest staffing growth)

– Cost• Eliminate travel costs and travel time for instructors and

participants, lowering barriers to access training

– Flexibility• Accommodate multiple time zones and locations, virtually

– Results• Blended learning increases performance (according to

many studies) and e-learning is on the critical path for training and development

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Why Webinars?

• Because Employees Benefit– Save Time, Save Money

• Short, frequent, accessible modules of training fit busy employee schedules. No travel expenses incurred.

– Business Priorities• Synthesis of well-tested business information, delivered

by a team of 2 international business experts (local country + global management consultants), to focus employees on successful strategies to do their job.

– Global Classmates• Engaged discussions, activities, polls, and chats with

virtual coworkers provide insights to local perspectives, challenges, and opportunities.

– Follow Up• Access expert instructor and materials after the webinar.

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What is a Charis Webinar?

• Key Components– Synchronous WEB-semINAR

• Using your webconferencing platform, (WebEx, LiveMeeting,

GoToWebinar) Charis trainers and attendees log in to a live scheduled meeting.

• They see the presentation on their computer screens. They hear and may speak through a telephone or VoIP line.

– Presenter + Attendees• Charis presenters engage learners through slides,

whiteboard and polling exercises, engaging questions and chat.

• Attendees listen, comment, vote, discuss, create topics, brainstorm, give feedback, and download material.

– Blended Learning Options• Independent asynchronous work, such as a pre-test and

pre-reading, plus the live Webinar, are available.

• Post work includes access to resources on Charis’ website and follow-up coaching.

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Who should enroll?

• All employees, individuals and groups via:– Open enrollment, or

– Intact Global Teams

• With access to a computer, internet, phone

• Especially useful when teams are dispersed

• Internal– Schedule dates for your company, any time zone, using your internal

web-conferencing platform

– Attend from office / home / hotel / conference room

When and Where?

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• Trust – How to make trust the performance multiplier, with the C-I-C plan and keys to building “swift trust” in your team.

• Global Mindset – Understand 3 dimensions of culture affecting team “insider-ness”, roles and accountability, and procedures, with examples from 3 countries.

• Communication – Gain strategies for reaching agreement, clarifying, giving and getting feedback across significantly different styles.

• Virtual Meetings – Learn best practices for increasing participation and effectiveness in global teleconference and webconference meetings.

• Information Flow – Set team norms for structuring presentations, email, and overcoming frequent misunderstandings.

• From Conflict to Collaboration – Identify styles of approaching conflict, tools in a multicultural setting, and moving your team to collaboration

• Conclusion – Downloads, checklists, and additional team tools

Time180 Minutes

Success in Global Teams *Available in Chinese or English

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• Country Briefing – Introduction, Objectives and Agenda. Country “must-know” facts as context to understanding the people and business environment.

• Building Relationships - Learn 3 core values in the culture that contribute to relationship-building, trust, and respect; with application to building virtual and face-to-face relationships. Q&A.

• Communication Style – Identify 5 characteristics of verbal and nonverbal communication style of the culture, and learn specific ways that differences can be bridged and similarities can be maximized.

• Reaching Understanding - Discover ways that the culture reaches agreement, handles disagreement, and provides feedback.

• Cyber-Communication - Identify best strategies for teleconferences and email communication with the culture (specific do’s and don’ts). Q&A.

• Conclusion – Key points summary; transition to Part 2.

Time

10 Minutes

20 Minutes

20 Minutes

20 Minutes

15 Minutes

5 Minutes

Total90 Minutes

Working with: China, India, Russia, Japan, Poland, etc.…”

Part 1 Building Relationships and Communication

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• Business Context – Current events, issues that impact business and management (staffing, resources, markets, etc.) in this country.

• Business Protocol – At work and after hours: introductions/ names & titles, business cards, seating, greetings, invitations.

• Dynamics of Meetings – Discover dynamics of typical meetings in the culture, including purpose, timing, agendas, flow, participation and environment.

• Decision- Making Style – Learn key characteristics of the approach to problem solving, and the decision making process. Discuss how to influence, and gain commitment. Q&A.

• Managing and Motivating – Identify ways that the culture interprets and reacts to management style; change, motivation, conflict, and work/life balance. Q&A.

• Conclusion – Key points summary.

Time

15 Minutes

15 Minutes

20 Minutes

20 Minutes

5 Minutes

Total

90 Minutes

15 Minutes

“Working with…” Webinar Contents Part 2 Business and Management

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Availability Roadmap

Upon Request

• Working with Russia

• Working with Poland

• Working with Romania

• Working with Brazil

•Working with Vietnam

•Working with Israel

• Working with Malaysia

Available Now

• Success in Global Teams (in English or Chinese)

• Managing Virtual Teams in India

• Building China-US Teamwork (in Putonghua)

• Working with China I - First Steps to Success

• Working with China II - Managing for Success

• Working with China III - Managing China’s 80’s Generation

• Working with the USA (in English or Chinese)

• Working with Japan

• Working in a Multicultural Virtual Organization

• What is Trust? Building Trust Across Cultures

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$ £ ¥ € Price and Payment Options

• Pricing for Corporate Groups– $1,800 for up to 25 persons in a 90-minute webinar

• $3,500 for up to 25 persons in a three-hour webinar (e.g., Working with China I and II)

• Enrollment includes download materials from Charis website

• Payment online with credit card, PayPal, or via Purchase Order and Invoice

• Potential savings to the organization are great!

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Is this Right for Us? FAQ’s

• Now that you’ve taken the Quick Tour, you may be asking:

– Can Charis webinars be customized? – Yes. Groups can substitute a module for a customized topic, such as Interviewing. Success in Global Teams includes portions on 3 countries of your selection.

– What are the distinguishing features of Charis webinars? • Up-to-date international business and management info for dynamic markets

• Synthesized “must know” content, the “gold nuggets” from our full-day programs

• Expert team-presenters, Touchnology-certified to get high engagement

– What delivery languages are available? Chinese and English

– What companies have attended Charis webinars? Intel, Cisco Systems, PTC, Informatica, Pepperdine University, Sony, LSI, Xilinx, Sun Microsystems, Sandia National Labs, Wells Fargo, NetApp, and more.

– What are the results? Participants consistently say the discussions during the webinars enable the transfer of knowledge to real work situations.

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Next Steps

• Gauge your org’s readiness• Receptivity to webinars as eLearning

• Assess priority topics, teams’ needs, volume, scheduling

• Identify in-house web-conferencing capability

• Contact Charis• Discuss your needs and customization with:

Marian Stetson-Rodriguez at Charis Intercultural Training

Tel. 925-931-0555 or m.s.rodriguez@chariscorp.com

• Roll out internal marketing

• Delivery Start: This quarter

• Measure, improve, succeed!

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www.chariscorp.com

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Thank you

Xie xie

Gracias

“This Working with China webinar was a great session. I have been traveling to China for business since 17 years, and I still found this session very interesting. One thing I learned was the signification of “Basically things are going well” … this was exactly a situation I got in an account in China with our local team 2 months ago. Thanks again for the very informative session.”

Francois Lamy, Director Product Management PTC Europe

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