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Global CIO Agenda 2010:

Welcome To The CIO Revolution

An InformationWeek Global CIO

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Our Distinguished Panel

Bob Evans

Senior Vice President

Global CIO, UBM

Andy Mulholland

Global Chief Technology Officer

Capgemini

Manjit Singh

Vice President and

Chief Information Officer

Chiquita Brands

Dan Drawbaugh

Senior Vice President

and Chief Information Officer

UPMC

Peter J. Whatnell

Chief Information Officer

Sunoco

Today's Agenda

1) "A Changing Focus for Business and IT" by Capgemini CTO Andy Mulholland

2) Throughout, some polling questions for you folks in the audience

3) Panel discussion on:a) Issues raised by Andy's presentationb) The Global CIO 2010 Agenda: what priorities, opportunities, and

challenges do our panelists foresee for the coming year?c) "The CIO Revolution": to achieve the objectives Andy has laid out,

is a revolution necessary? Why or why not?d) Your questions: send them in and the panel will address as many

as possible

POLL 1

Is your compensation based on:

a) The company's strategic growth initiatives

b) IT budget control

c) Vendor compliance with SLAs

d) Combination

e) None of the above

6The Big Picture for Business Technology© Capgemini 2009 Andy Mulholland

A Changing focus for Business and ITInnovation in respect of Business and Technology Change

Andy Mulholland

Global Chief Technology Officer

Capgemini

7The Big Picture for Business Technology© Capgemini 2009 Andy Mulholland

External Conditions have become the ‘real’ issue

Original Source and Copy Right; Peter Evans-Greenwood, Unico pty

Value Creating

External

Web & CloudsInternal

Enterprise IT

operations

sales support

billing & collections

business intelligence

Focused and

strong signals

mixed and

weak signals

opportunities

Cost Driven

EventsTransactions

8The Big Picture for Business Technology© Capgemini 2009 Andy Mulholland

Accessing External Value is worth a lot to an Enterprise

The Business Network of a Pharmaceutical Company

Medical

Suppliers

Academia

Healthcare

Health & Medical

Information

RegulatorsPatient

analysis

search

diagnostics

treatment

optionsviral

marketing

health

education

diagnosis

prescribing

treatment

choice

life

care

recruitment

disease

management

personalized

treatment

epidemiology

analysis

new product

development

manufacturing

marketing

discovery

trials

sales

care

logistics

regulatory

approval

Basic

research

Integrated

Pharmaceutical

Network

drug interactions

contraindications

condition

monitoring

Treatment

guidelines

Off-label

use

Surrogate

End-points

Animal models

Novel

diagnostics

Dispensing

Healthcare

records

commercial

management

partner

management

brand

management

strategic

management

business

architecture

safety

management

product portfolio

management

PharmaceuticalBusiness

POLL 2

What is your current ratio of IT spending on maintenance/innovation, or run/build?

a) 80 maintenance/20 innovationb) 70 maintenance/30 innovationc) 60 maintenance/40 innovationd) 50 maintenance/50 innovatione) 40 maintenance/60 innovationf) 30 maintenance/70 innovation

10The Big Picture for Business Technology© Capgemini 2009 Andy Mulholland

So its not just Traditional IT; there are new technologies too

Internal External

People

Applications Computers

Web Services

11The Big Picture for Business Technology© Capgemini 2009 Andy Mulholland

Internal External

Cost

Value

Now put the Business and Technology Together …

External

operations

sales support

billing & collectionsbusiness

intelligence

opportunitiesSupporting

People and

Expertise

Supporting

Computers and

Systems

12The Big Picture for Business Technology© Capgemini 2009 Andy Mulholland

This introduces ‘friction’ in contrasting drivers

Internal External

Cost

Value

IT TechnologiesAutomation and Cost Management

Internally and centrally for

Efficiency and Regulatory

support

Cloud & Web TechnologiesTo create products and compete

In External Markets providing

Differentiation and customisation

For Revenues and ProfitsHow do we control ‘Social’ tools

and Collaboration?

How do we encourage decision

Support and expertise sharing?

Can we reduce costs by

virtualisation and sharing?

Can we support a wholly

Different business model?

Enterprise 2.0

POLL 3

What are the biggest obstacles to transformation facing

CIOs?

a) Limited IT budget

b) Lack of CEO support

c) Lack of buy-in from LOB heads

d) CFO foot-dragging

e) Lack of understanding of where to start

POLL 4

Do you agree that your IT Operations need to be

transformed?

a) Yes

b) No

Panel Discussion

Bob Evans

Senior Vice President

Global CIO, UBM

Andy Mulholland

Global Chief Technology Officer

Capgemini

Manjit Singh

Vice President and

Chief Information Officer

Chiquita Brands

Dan Drawbaugh

Senior Vice President

and Chief Information Officer

UPMC

Peter J. Whatnell

Chief Information Officer

Sunoco

16The Big Picture for Business Technology© Capgemini 2009 Andy Mulholland

Differentiation, Execution and Operation

2%

18%

80%

The flow of new ideas that Differentiate

The Ability to Execute on the IdeasThe challenge is to be able to repeatedly adopt and deploy

new ideas, market responses, partnerships etc continually

through the flexibility that Business Technology offers.

Enterprise 2.0The external market

focussed enterprise

using new technologies

in new ways to create

revenues and margins;

Business Technology

The Contextual

EnterpriseInternally focussed

on operational excellence,

cost management, and

Compliance using

Information

Technology

Capability to Operate the ResourcesThe stable and optimised activities that must be

Carried out to effectively and efficiently operate

the disparate activities necessary. Activities which

Though vital are non differentiating and contextual

17The Big Picture for Business Technology© Capgemini 2009 Andy Mulholland

Business and Technology Architecture Governance Model

Personalise

An Individual’s capability to choose their ‘experience’

in how they wish to ‘Interact’ and ‘collaborate’

Differentiate

A Manager’s capability to build locally unique

‘differentiating’ capabilities both externally and internally

Organise (SOA)

Common, shared core processes that support each

differentiated offer above, and connect to transactional

IT applications below

Comply (ERP, etc.)

Traditional Enterprise Applications with organised

procedures and data integrity, keeping compliant

business results

Loose Coupled Business

Technology

SOA the coupling layer

between both

Tight Coupled

Information Technology

A Services Governance Model – with the Business!

POLL 5

What is the main responsibility of the CIO:

a)Align IT with the business

b)Align IT with the customers

19The Big Picture for Business Technology© Capgemini 2009 Andy Mulholland

The Summary…

Andy Mulholland

Global Chief Technology Officer

Capgemini

20The Big Picture for Business Technology© Capgemini 2009 Andy Mulholland

Summary

Whilst the need for internal „cost‟ improvement IT remains, with IT itself now one of the prime

targets for cost reduction, the focus by the Business Management of the enterprise has

changed towards external operational factors in response to new threats and opportunities.

Business Technology is the name used to describe combining these new business activities

with the new technologies such as Web 2.0 and Cloud Computing, and is different in both

business role and technologies from Information Technology to which it must connect.

There are four main activities to focus change around;

– IT – the continued operation of the data and computer centric applications that support the Back office

– Virtualisation / Shared Services to provide the capability to continue to reduce the cost of IT provisioning

– Web 2.0 based Collaboration to boost the expertise of People in the Front Office using „Services‟

– Cloud Computing for new business markets, and develop Business Network Transformation ecosystems

To make the „change in focus‟ calls for deliberate moves in resetting the role of the CIO and

IT department beyond traditional role and limitations of cost driven back office IT

And to play a role in driving the adoption of the technologies and capabilities to drive the

business capabilities of the Enterprise itself.

AUDIENCE Q&A SESSION

Bob Evans

Senior Vice President

Global CIO, UBM

Andy Mulholland

Global Chief Technology Officer

Capgemini

Manjit Singh

Vice President and

Chief Information Officer

Chiquita Brands

Dan Drawbaugh

Senior Vice President

and Chief Information Officer

UPMC

Peter J. Whatnell

Chief Information Officer

Sunoco

To view this or other events ON-DEMAND please visit:

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For more information on this topic:Welcome To The CIO Revolution: A New IT Manifesto

• http://cio-revolution.informationweek.com/?cid=wc_analyt__pres

What Does Innovation Mean to Your Company?

http://www.us.capgemini.com/innovation/?CpnID=182

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