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Global Hellmann Employee Handbook

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Welcome to the Hellmann F.A.M.I.L.Y. THINKING AHEAD – MOVING FORWARD Global Hellmann Employee Handbook
Transcript

Welcome to theHellmann F.A.M.I.L.Y.

THINKING AHEAD – MOVING FORWARD

Global Hellmann Employee Handbook

Table of contents

1 Welcome to Hellmann

2 Our Corporate DNA

3 Our Brand3.1 Brand spirit3.2 Brand attributes3.3 Brand attitudes and behaviors3.4 Brand personality3.5 The Hellmann brand experience

4 Our Principles and Expectations4.1 What you can expect from your line manager supervisor4.2 What we expect from you in return

5 Our way to communicate5.1 Communicating through e-mail5.2 Communicating by telephone5.3 Giving a presentation 5.3.1 Preparing your presentation 5.3.2 Structuring your presentation 5.3.3 Presenting Your body language Your tone of voice and language Do’s and Don’ts

6 Our responsible engagement in Social Media Guidelines

7 Our Code of Conduct - Introduction

1 Welcome to Hellmann

Welcome to the Hellmann F.A.M.I.L.Y.! As a company, we have always taken great pride in striving to create a work environment in which respect, trust and sincere partnership are all part of daily life.

It is our belief that determined and talented in-dividuals like yourself are the cornerstone on which our future success will be built. To this end, we are committed to working hard to give you the support you need to achieve your personal and professional goals.

Thanks to the determination of our team, we have steadily built our business into one of the world’s leading Logistics Service Providers. In sustaining this success, we want everyone who joins our global team to understand the dynamics by which we operate.

But first, a little bit of history…

Our story began in Osnabrück, Germany, in 1871 when our great grandfather, Carl Heinrich Hellmann, established the company that still bears his name. Carl started his business by delivering parcels via a humble horse-drawn cart. As Carl’s great, great grandchildren, we continue to oversee what has become a truly integrated Logistics Solutions Provider. From day one, Hellmann recognized that people were its greatest asset. While running

a “family“ business on a worldwide basis has its challenges, the many rewards we reap make it all worthwhile. As a People First organization for more than four generations, we encourage tolerance and acceptance of every individual and his or her ideas. It is a philosophy that has now sustained us for over 140 years. In joining a worldwide team of more than 10,000 people, your commitment is vital in keeping us true to our origins.

Please take a few moments to study this handbook thoroughly as it contains key information you need to know about us – Hellmann. The following pages will also help familiarize you with our corporate culture. We hope you find this handbook to be a valuable resource in understanding our organization.

Should you have any questions, please do not hesitate to ask your supervisor or manager for clarification.

In your local countries, you will also receive a country Employee Handbook. This Global Employee Handbook is meant to complement your local employee handbook which takes priority in addressing your HR needs.

We wish you much success as part of the Hellmann team.

Global Hellmann Employee Handbook

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Jost Hellmann Klaus Hellmann

Hellmann, at its option, may change, delete, suspend or discontinue any part or parts of the policies in the Global Hellmann

Employee Handbook at any time without prior notice as business, employment legislation, and economic conditions dictate.

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2 Our Corporate DNA

DNA is short for deoxyribonucleic acid, the “building block of life” that carries hereditary codes and traits from one generation to the next. Like individuals, every company has its own DNA in the form of a unique culture and way of doing business.

Hellmann’s Corporate DNA defines who we are and what makes us stand out. It also ensures our heritage endures through successive generations by enabling new team members from around the world to share our values. At Hellmann, we see our Corporate DNA as being far more than mere words on a piece of paper. Ultimately, our corporate genes inspire the way we think. They determine the motives behind our actions. They define what we should expect of one another. Most importantly, they highlight the qualities that ensure we are, and always will be, different from other Logistic Service Providers.

F.A.M.I.L.YThe core of who we are resides in the fact that we are a family owned company and we are proud of that. We promote the essence of what it means to be a family throughout the company. We encourage our members worldwide to build strong relationships based on integrity, understanding and mutual cooperation. The owners have always, and continue to be, directly involved in the management; each decision is taken weighted against criteria that reach far beyond short term outcomes. We ensure the long term viability of Hellmann so it continues to provide opportunities for generations to come.

FIRST, PEOPLE FIRSTAt Hellmann, we create and sustain a fun, stimulating and empowering environment that attracts, retains and nourishes good people. Through training, compensation and recognition we encourage our people to develop their talents, in an atmosphere of mutual respect and trust. Our people are the essence of our success: they determine our customers‘ perception of our organization. They directly affect the customers‘ satisfaction and loyalty – and we understand that!

ALL ABOUT THE CUSTOMERS, ALWAYSWe are continuously looking for ways to enhance our ability to add value to our services so we can surpass our customers’ needs and expectations. We strive to deliver the experience the customer truly wants, everywhere around the world, by listening to them and by taking time to know and understand them better. We take great pride in being a customer-centric organization, making sure we have our customers in mind in every task we perform.

MAKING IT WORK BETTER, EVERYDAYThrough business processes and high quality standards, we increase our organizational agility and operational efficiency. We look for every opportunity to minimize costs through improved productivity and excellent vendor relations in order to not only add to our bottom line but also enhance our value proposition to our customers.

INNOVATION AND ENTREPRENEURSHIPAt Hellmann, we foster creativity, innovation and entrepreneurship throughout the company, creating an environment where it is ok to take risks. We encourage our people to think out of the box and relentlessly promote service customization to keep abreast of the continually changing needs and expectations of our customers.

LIVE SUSTAINABILITYAt Hellmann, we are serious about providing services on the principles of economical, ecological and social sustainability to create opportunities for future generations. We are sensitive and responsible to people, communities and environments within the regions in which we are active. Through these principles of a sustainable development, we ensure the future of our family-owned business.

YOU AND ME!Every day, ‘You and Me’ take on new goals and challenges, whether it be shipment having to reach its destination successfully, a particular work process undergoing modification, or new concepts being developed, ‘You and Me’ make it happen. ‘You and Me’ stands for our commitment to one another, enlightening us in times when we really need each other‘s support, inspiring us to lend a hand to others when necessary, and motivating us to work together. ‘You and Me’, relationships that last generations!

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3 Our Brand

Brand identity fuels recognition, amplifies differentiation, and communicates clearly who we are.

Brands are intangible; especially services brands – it is important that we recognize that our brand is shaped by our employees at every touchpoint between our people, customers, suppliers, carriers, and the wider communities in which we operate. We make the brand!Our Brand is more than a logo, more than a tagline. It’s the way we look, act and speak. We embody the Hellmann Brand through our words and actions. Each and every one of us makes the brand come alive. People we come in contact with feel and experience what the Hellmann brand stands for through us.

3.1 Brand spiritThe brand spirit represents what we stand for; it is the essence of who we are.The spirit of our brand is delivered consistently around the world.

“Lasting Relationships defines the spirit of the Hellmann brand”

3.2 Brand attributesThe brand attributes represent the characteristics of our brand. We created word spheres - a bundle of inspirational words – as a means to define the brand through words and actions.

CARING: Listening - Understanding – Environmentally-responsible – Listening – Attentive – Passionate – Nurturing – Friendly – Communicative – Motivated – Supportive – Proactive – Fun

COLLABORATIVE:Personable – Team player – Approachable – Engaged – In-tune – Open – Cooperative – Interactive – Involved – Co-creative – Connected

FLEXIBLE:Innovative – Creative – Solution-focused – Adaptable – Dynamic – Proactive – Helpful – Open-minded – Balanced – Resilient – Responsive – Experts – Value-driven – Willing

RELIABLE:Efficient – Responsible – Accountable – Dependable – Responsive – Dedicated – Results-oriented – Honest – Process-driven – Experienced – Quality-focused – Professional – Loyal – Committed

3.3 Brand attitudes & behaviors ATTITUDES: BEHAVIORS:Open Be dynamicProfessional Be respectfulCaring Be responsiblePassionate Listen activelyEngaged Meet deadlinesInnovative CommunicateCooperative Manage expectationsEnthusiastic Demonstrate optimismTeam spirited Collaborate across the organization

3.4 Brand personalityThe brand personality describes the human traits that are associated with our brand. Just like a human being, a brand’s personality is distinctive and enduring.

Our brand is personable, dynamic and flexible, open and genuine.Our brand is a team player; it knows how to collaborate with people, and wants to see them succeed. It is the perfect example of the kind of person you would want to be friends with. It is someone you know you can count on, someone who is loyal and caring.

3.5 The Hellmann brand experienceThe Hellmann brand experience is defined by how we make our customers feel every time we come in contact with them, whether on the phone, in person, or through written communication.Our attitudes and behaviors create the Hellmann brand experience! Our aim is to deliver a consistent customer experience throughout the world.

The Hellmann brand experience is all about making our customers feel…• Heard • Understood • Special • Confident and reassured• Satisfied and delighted

And ultimately making them… Successful

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4 Our Principles and Expectations

4.1 What you can expect from your line manager

You can expect your line manager to:

Take a genuine interest in you, your input, feedback and ideas

Care for your career path and personal development in the company

Value you as a person and value your ideas

Share the necessary information and resources for you to make good decisions

Clearly define your responsibilities and give you the freedom and trust to fulfil them

Communicate openly with you to keep you informed about our company’s performance and objectives

Continuously update you on your progress towards your performance objectives

Encourage collaboration and team workHelp you develop your goals and ensure that they are aligned with company objectives

Encourage you to broaden your horizons

Support you in achieving your full potential by enabling you to expand your skills and competencies through regular training

Foster a learning culture where you can learn from your mistakes

Evaluate your performance on a regular basis and give you open and honest feedback to help you become better at what you do

Recognize and reward your commitment, dedication and success by showing appreciation for your work

As a performance driven company, we are continuously learning and improving through long-term relationships with our stakeholders. We strive to exceed expectations and go the extra mile to make our customers successful. We expect each individual in our Hellmann F.A.M.I.L.Y to nurture these relationships and to focus on delivering a quality experience. Every employee is responsible for delivering the brand experience; they are the core drivers of our success.

We are committed to giving our people an exciting, challenging and enriching work environment. We offer performance based personal development plans and career advancements, as well as performance based rewards. We lend the necessary support, coaching and guidance to help you achieve your full potential.

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4.2 What we expect from you in return

We expect you to:

Complete your daily tasks by embracing even the most challenging responsibilities and ensure that your skills are continuously updated.

Keep an open mind and learn through the diversity of your team’s ideas.

Be a good team player and collaborate with others by contributing your ideas. We believe you have the talent and determination needed to succeed.

Show enthusiasm and inspire others by being passionate about your work. Our business is built upon the quality and passion of our people and the services they provide. The ultimate benchmark of our success is the enthusiasm we inspire in our customers.

Be proactive by aspiring to be better every day. Bring talent and energy into your daily work, make a plan for your future and aim to achieve your goals, get involved in learning and development, and enable your line manager to support you.

Be willing to learn and grow. We are committed to providing you with opportunities to fulfill your potential. Lifelong learning is the key to nurture talent, manage innovation and adapt to change.

Think outside the box and contribute your ideas, share your opinions. Innovation and entrepreneurship have long been our guiding principles. We strive to foster an environment that encourages people to take risks and question the status quo.

Give us your feedback, positive or negative – at the end of the day we understand that the only way to improve is by listening to different ideas and opinions.

Act responsibly and show you care. Accept the consequences of your own actions. Only by being aware of our responsibilities can we develop and grow as individuals and as a company.

Be flexible and strive to understand people’s needs by being helpful and resourceful..

5 Our way to communicate

Communication, whether written or verbal, is how brands are brought to life. In acting as our brand representative, please do all you can to project a positive image of who we are and what we stand for at all times. In today’s business environment we communicate mainly through e-mail, telephone and presentations. We make a conscious effort to maintain a standard way of communicating which reflects our corporate identity throughout the world. The following guidelines not only apply to how we communicate amongst ourselves but also how we communicate with our customers, suppliers and business partners.

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5.1 Communicating through e-mail

E-mail is the most used communication tool in today‘s world. Although often perceived as an informal way of communication, the impact e-mail has on our brand can be considerable. Therefore we ask that you adhere to the following guidelines on how to use e-mails.

Handling incoming e-mails• Access your e-mails at least once everyday• Delete non-essential e-mails once you read them• Your inbox should not be used to store messages you wish to keep; move e-mail messages into appropriate folders

What does your Inbox look like? It is only a question of discipline!

Responding promptly• Respond to all e-mails within 24-48 hours• If you are unable to provide an immediate answer, advise your contacts you will get back to them him or her with detailed information as quickly soon as possible. This will save your contacts from having to make pointless duplicate requests.

Are you getting reminders on a regular basis?

Subject line• Make sure your title subject is impactful so that it can be easily seen in a full inbox

• Use relevant KEY words in the subject line to simplify your recipients’ life

Never send an E-mail without a subject!

Content• Write e-mails as if you were speaking face-to-face with the recipient• Be short and to the point when expressing figures, data and facts• Write short and easy to read sentences• Use bullet points (but do not abuse them!)• Read and re-read your e-mail to be sure that your message is clear.• Do a “spell check“. Spelling errors give a bad impression• Address all points or questions when responding to someone’s message• Do not overuse capital letters – they should be used to emphasize a word or phrase. When used excessively they become the equivalent to SHOUTING• Consider language barriers as well as cultural and business conventions when responding to colleagues, customers or suppliers overseas

Always apply the “KISS” principle (Keep It Short and Simple!) to all your e-mail communications.

Distribution• Only send messages to those who need to see them• Keep your list of cc: addressees short. Only copy colleagues who need to be updated and or informed about the issue• Keep in mind that anyone can print your e-mail or forward it to anyone

Attachments• Be courteous: if you must send a large file or set of files, first send the recipient an e-mail telling them what you will be sending and why• Avoid unnecessarily large file sizes. If you need to send photos, please resize them• Be sure to have our company’s anti-virus software installed on your computer to scan all of your outgoing and incoming messages for viruses• Never open an attachment unless you know what it is and you are expecting it

Replying to an e-mail• When answering e-mails, do not include the recipient’s original e-mail unless absolutely necessary• Remove all the attachments in the original e-mail that have not been modified when replying to messages• Use the “Reply to All” function selectively – please respond only to the parties who really need to read your reply

Things to Think About• Is e-mail the right way to communicate your message? e-mail is no substitute for personal contact! Often a personal discussion or a phone call is the fastest way to clarify an issue• Would it be inappropriate if the wrong person received it?• Is the E-mail going to the right people?• Remember, it’s not what you say it’s how you say it!• Is it necessary for you to print this e-mail?

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5.2 Communicating by Telephone

The telephone is the second most important medium customers use to get in contact with us. It is a unique chance to be different from our competitors and make the call a memorable experience. This might be is a good opportunity to connect with our customers. First time callers can become repeat customers.

Greeting callers• Answer the phone with a friendly and professional voice • Speak clearly with a warm welcoming tone• State both the company’s name, your first and last name and let the caller know who they are speaking with. For example, “Good morning, Hellmann Worldwide Logistics. John Smith speaking, how may I help you?”. Your greeting could be the caller’s first impression of Hellmann.

Can the caller hear your smile?

Messages• Write down the caller’s name, company, phone number, time of call, and reason for calling• Make it easy for your colleagues to return calls upon their return

• At Hellmann, we make it a point to return phone calls promptly – there are no excuses, we do not leave calls unanswered.

Did you inform your colleagues you were going to be out of the office?

Transferring telephone calls• When you answer a call intended for someone else, be sure to obtain the caller’s first and last name, company name and the reason for his or her call• Share these details with your colleague before transferring the call• If the person being called is not available, take a message and inform the caller your colleague will get back to them as soon as possible• Make a difference: ask the caller if you can be of any assistance in the meantime• The phone should NEVER ring more than 3 times. You never know how important the call might be!

Before transferring the caller to someone else’s extension, did you make sure that the person is in and able to help? Nothing is more frustrating than being transferred over and over again and telling the same story to a multitude of people before finding the right one!

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Howcallers should feel when they call us• Always show concern. Never tell the caller “I don’t know“ or “I can’t help you.” The best response to a problem is a genuine “Let me see what I can do or who can help you.“• Always show empathy• LISTEN: talk less and focus your attention on the caller. Concentrate on what the other person is saying. People not only want to be helped, they also want to know that you care! Show that you care by using phrases like: “How can I help you?“ “What can I do for you?“ “I‘ll make sure this message/ information gets to the right person“ “I’m sure we can sort this out” “I’m sorry that you have a problem”• Use active phrases like: “I’ll take care of it.”, “I’m going to…” and “I will…”• Be proactive and offer solutions. Show your flexibility by offering alternatives.• Never leave callers waiting for too long. Deliver on what you promise.

Did the caller feel the Hellmann difference?

Handling difficult telephone calls• Always empathize with the caller• Acknowledge the problem, accept responsibility and apologize• Even if callers are in a hurry, interrupt you or get rude, stay calm and friendly.

Did you find a way to calm down the caller by empathizing with the caller and offering a solution?

Before you hang up• Close each call with a summary of the actions you and the caller have agreed to take.• End calls by thanking for calling and establish if there is any other way you can be of assistance.

Is the caller happy with what was decided?

5.3 Giving a Presentation

Presentations are an essential part of our business communication. Whenever you are asked to give a presentation you are representing our company. The following guidelines are meant to help you prepare and deliver professional presentations.

5.3.1 Preparing your presentation

Great presentations require preparation. Know your audience well before presenting and customize the topic and goal to meet their needs and expectations. Only use the template and information provided on the Brand Navigator for all your customer presentations. Ask yourself the following:– What is the purpose of the presentation?– Who will be attending?– What does the audience already know about the subject?– What is the audience‘s attitude towards my topic (e.g. hostile, friendly)?

Using PowerPointPrevent “Death by PowerPoint” with the following tips:• Ensure layout continuity from slide to slide – easier for the audience to follow• Headings, subheadings, and logos should show up in the same spot on each slide• Fonts, font size, and color scheme should be consistent on each slide• Do not use all CAPITAL LETTERS as they are hard to read. Only use for emphasis• Font size should be 28 – no smaller. Remember, your slides must be legible, even from the back of the room

• Illustrations: use with caution. They can distract instead of communicate. They should relate to the message and help to make a point• Limit animation. It can be irritating. Be consistent and have all text and pictures appear on the screen the same way each time• Limit each slide to one idea• Avoid paragraphs or long blocks of text• Limit the number of bullet points to six per slide or four if there is a large title, logo, picture, etc…• Keep each bullet point to one line, two at the most

5.3.2 Structuring your presentation

• Make sure the people in the audience are comfortable (temperature, seating).• First begin by thanking your audience for being there - acknowledge them for taking the time (we are all busy!)• Continue with an icebreaker such as a story, interesting statement or fact, joke, quotation, or an activity to get the group warmed up.• State your objective – the purpose or goal of the presentation.• The body of your presentation should be well structured and divided up logically.• In closing, summarize your content, offer time for questions and thank the participants for attending.

5.3.3 Presenting

Your body languageYour body language speaks volumes. Your posture, eye movement and breathing all give information about your state of mind. Some researchers put the level of nonverbal communication as high as 80 percent. Here are some practical guidelines:

Make regular eye contact to signal interest in others and increase your credibility.

Adjust your facial expressions to the content of your presentation, e.g. smile to transmit friendliness, and warmth. Be serious to underline serious messages.

Use gestures to capture attention and show passion. If you fail to gesture while speaking, you may be perceived as boring and distant.

Pay attention to your posture, e.g. hold a pen or a marker to avoid putting your hands in your pockets.

Move around freely during the presentation but not to the point where it distracts your audience.

Your tone of voice and languageYour voice is the most valuable tool you have when presenting. It’s not always what you say but HOW you say it!

Use the power of the pause to draw attention to important information.

Talk as long as you need but be as concise as you can – be specific in your statements.

Speak clearly and loudly enough for all to hear.

Do not speak in a monotone voice and use inflection to emphasize your main points.

Do’s and Don’ts

Do’s:• Be yourself – be genuine and confident• Convince people with your enthusiasm• Make sure to be dynamic and engaging• Listen actively and intently to comments and opinions to make the audience feel valued, to gain information, and to determine how they feel• Vary your techniques (lecture, discussion, debate, films, slides, reading, etc.) and use different support materials (PowerPoint, flipchart, white board...)• Respect your time allocation – it shows consideration for your audience who might have other engagements

Don’ts:• Handouts: Do not read them to the audience.• Do not turn your back to the audience unless absolutely necessary (e.g. writing on a flip chart)• Flip charts: Do not overcrowd your page. Use bright, bold colors, and drawings with your text

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Be Responsible:You are responsible for your words and actions. Exercise good judgment and common sense. We trust you will be mindful of confidential company information.

Be Yourself:Be genuine. Seek to be transparent. Speak on your own behalf – write in the first person. Say who you are and who you work for- -if you write anything related to your work at Hellmann, keep to your area of expertise.

Be respectful: Avoid engaging in defamatory, offensive or harassing content. Remember, Hellmann is a global organization with diverse set of customs, values and points of views. Be diligent and comply with copyright information - including image rights. Give credit where credit is due.

Be Smart:What you publish is never without consequences. When in doubt, pause and thinkbefore you hit the “send” button.

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6 Our Social Media Guidelines

In our Corporate DNA, we mention an ”Atmosphere of Mutual Respect and Trust” and it is in this spirit that we present you with Hellmann’s Social Media Guidelines. The goal of this policy is to provide you with corporate guidelines for responsible engagement in online social networks.

Hellmann’s Social Media Guidelines do not apply to social media platforms where no reference is made to Hellmann or Hellmann related issues. On the other hand, should you choose to discuss Hellmann or any business related issues in your personal use of social media platforms, we ask that you follow our Guidelines.

As Hellmann employees, and thus representatives of our brand, we encourage you to promote the Hellmann name under positive light. We recognize that social media has the potential to build more meaningful relationships with customers, communities and other relevant stakeholders. However, there is still a great deal of uncertainty on how to properly use these forms of communication.

Use Common Sense:Keep in mind that within the world of online social networks, the lines between public and private, between personal and professional are often blurry.

Anti-CorruptionAs Hellmann continues to expand and conduct business globally, it is imperative that all Hellmann employees act in accordance with Anti-Corruption laws around the world. Hellmann employees shall not receive, accept, facilitate, offer or condone a bribe, kickback, or other unlawful payment for the purpose of influencing business related acts or decisions.

Anti-TrustHellmann is firmly committed to fair competition and therefore does not support any kind of cartel, price fixing, illegal boycotts and tie-ins following the underlying principle that a person who purchases goods or services in the marketplace should be able to select from a variety of choices at competitive prices unrestricted by artificial restraints. Employees shall not engage in activities that endorse in any way one or all of these actions.

Fair and Equal EmploymentHellmann provides equal opportunity and treatment for all employees and applicants under all applicable laws and regulations. Hellmann does not discriminate nor does it tolerate any discrimination or unfair treatment in employment opportunities or practices on the basis of race, ancestry, color, religion, gender, sexual orientation, marital status, national origin, age, disability, citizenship, veteran status, military service obligation, or any other characteristics that would be in violation of human rights.

Conflicts of InterestAll employees of Hellmann should ensure that their private activities and interests do not interfere with their responsibilities or the interests of Hellmann. They may not take opportunities that are discovered through the use of Hellmann property, information or their position with Hellmann for personal gain.

ConfidentialityAll Hellmann employees must maintain the confidentiality of information entrusted to them by Hellmann and its customers, except where disclosure is authorized or legally mandated.

Complaints and CommentsAll employees are encouraged to approach his/her supervisor, human resources or senior management. If for any reason, employees feel uncomfortable employees may report any violations or incidents on Hellmann’s compliance website located at www.hellmann.ethicspoint.com.

Further details or specific guidance can be found in the Hellmann Code of Conduct.

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7 Our Code of Conduct - Introduction

Our Code of Conduct makes compliance with the highest standards of business conduct mandatory for every Hellmann family member. Adherence to the principles in this Code of Conduct and the compliance program, manuals and polices of Hellmann is essential to the efforts to gain and keep the confidence and support of our customers, service providers and employees. Most importantly, compliance is a moral necessity.

The world in which Hellmann operates today has become, and continues to grow, increasingly complex. These complexities create new ethical challenges as we adapt ourselves and our business to new and unfamiliar situations. These are the reasons why Hellmann needs a central set of guiding standards to act as a legal and moral roadmap for the company and its employees.

Our Commitment to the United Nations Global Compact (“UNGC”)

The United Nations Global Compact (UNGC) is a corporate social responsibility initiative which seeks continuous improvement in the following four areas: human rights, labor, environment and anti-corruption. Hellmann supports the 10 principles of the UNGC which are categorized accordingly: • Principles1to6covertheprotectionofinternationallyproclaimedhumanrights,thefreedomof association, the right to collective bargaining, elimination of all forms of forced and compulsory labor, the effective abolition of child labor, and the elimination of discrimination in respect of employment and occupation.• Principles7to9supportaprecautionaryapproachtoenvironmentalchallenges,initiativestopromote greater environmental responsibility, and the development and diffusion of environmentally friendly technologies. • UnderPrinciple10Hellmanncommitstoworkagainstcorruptioninallitsforms,including extortion and bribery.

Information securityInformation security applies to all employees. It covers all forms of written or electronically transmitted, stored and processed information. Information and IT systems are essential assets of Hellmann and vital resources to our customers and employees and are also critical to the products and services that we provide. All employees have to secure these assets to ensure a proper business operation.

Environmental sustainabilitAt Hellmann, we are committed to environmental sustainability and responsibility. All employees should strive for increasingly environmentally-friendly practices across the Hellmann network so that we can safeguard health, prosperity, and quality of life for the generations to come.

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NotesNotes

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THINKING AHEAD – MOVING FORWARD

Hellmann Worldwide Logistics GmbH & Co. KG

www.hellmann.net


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