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Global Helpdesk Automation Market 2015-2019

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Page 1: Global Helpdesk Automation Market 2015-2019

[email protected]

Global Helpdesk Automation Market

2015-2019

Page 2: Global Helpdesk Automation Market 2015-2019

Covered in this Report

• This report covers the market size and market share of each end-user. It also includes geographical segmentation of the market.

• Technavio's report, Global Helpdesk Automation Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts.

• The report covers the market landscape and its growth prospects in the coming years.

• The report also includes a discussion of the key vendors operating in this market.

Global Helpdesk Automation Market

2015-2019

USA – CANADA – UK – CHINA – INDIA

Page 3: Global Helpdesk Automation Market 2015-2019

Market Overview• In business enterprises, helpdesk technology assists

IT users in solving problems.

• In small and medium-sized companies, a helpdesk is usually handled by a single person with a contact number.

• In larger companies, a helpdesk is operated by a group of experts who have advanced software at their disposal to monitor and analyze IT problems and their patterns.

• The complexity of enterprise networks has caused software and IT systems to evolve.

• Technavio's analysts forecast the global helpdesk automation market to grow at a CAGR of 49.3% during 2014-2019.

To know more aboutGlobal Helpdesk

Automation Market 2015-2019,

please mail us [email protected]

USA – CANADA – UK – CHINA – INDIA

Page 4: Global Helpdesk Automation Market 2015-2019

Key Vendors and Regions

• BMC Software

• CA Technologies

• HP Enterprise Services

• LANDESK

• ServiceNow

• Atlassian

• Axios Systems

• Cherwell Software

• Freshdesk

View Our Report: Global Helpdesk Automation Market 2015-2019

• Americas

• EMEA

• APAC

Vendors Regions

USA – CANADA – UK – CHINA – INDIA

Page 5: Global Helpdesk Automation Market 2015-2019

Key Findings

USA – CANADA – UK – CHINA – INDIA

• The integration of remote IT support software and helpdesk automation tools helps speed up the IT troubleshooting process.

• Therefore, enterprises are integrating network and system management software to enhance IT performance and convert underlying issues into trouble tickets automatically.

• Following this, the issues are addressed using remote helpdesk systems.

• The integration of helpdesks with IT management software is a trend that is expected to gain rapid traction during the forecast period and shape the growth of the market.

Page 6: Global Helpdesk Automation Market 2015-2019

Key Questions Answered in Our Report

• What will the market size be in 2019 and what will the growth rate be?

• What are the key market trends?

• What is driving this market?

• What are the challenges to market growth?

• Who are the key vendors in this market space?

• What are the market opportunities and threats faced by the key vendors?

• What are the strengths and weaknesses of the key vendors?

Have a question of your own about this report?

Ask our Analysts

USA – CANADA – UK – CHINA – INDIA

Page 7: Global Helpdesk Automation Market 2015-2019

• Decision makers and influencers in sales & marketing, strategy, product and R&D teams rely on research from Technavio. We have a large and growing base of happy customers worldwide. Our customers include technology suppliers, end users, consulting companies, investment firms and research institutes.

• Technavio was founded in 2003 in London. We have about 300 analysts globally. We cover more than 500 technologies across 80 countries. Traditional media such as Forbes Asia and New York Times, along with other web media portals, like to quote us.

About Technavio

Some of our clients include:ACT Global, Flextronics, Huawei Technologies Co, Infosys, Harris Corporation, Infosys, Intercad, Hidaka Precision Tools & Dies Company, Huawei Technologies Co, American Capital, Analysis Group, Netscout, NTT DoCoMo

USA – CANADA – UK – CHINA – INDIA

Page 9: Global Helpdesk Automation Market 2015-2019

Thank You!

Mail us at: [email protected] can visit us at:www.technavio.com

USA – CANADA – UK – CHINA – INDIA


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