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Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10...

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Annotation Summary 8 annotations on 7 pages by Ianto Jones x8 #1 p.8 #2 p.10 #3 p.12 User personal preferences #4 p.14 #5 p.17 #6 p.26 #7 p.27
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Page 1: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

Annotation Summary8 annotations on 7 pages by Ianto Jones x8

Cisco Confidential

Global Luxury RetailerBusiness OutcomesAssured Application Experience80% Improvement in User Experience

3X Increase Customer Dwell TimeDrive Highest Margin Products

Disruptive TechnologyIWAN Enabled App PerformancePerformance Routing (PfR)More Video Product Content

Enable iPad for HD catalog Web Catalog, Customer Checkout

#1 p.8

Attempting toConnect…

Connection established. Accept the corporate

agreement to continue.

Accept Cancel ReadAccept

Downloading Apps…User• On-board new device • Download business

applications • Optimize application

performanceIT• Gain complete insight• Accelerate application

rollout• End-to-end security

Get Started

UNIFIED ACCESS Cloud-Managed |

On-Premise

ACCESS POINT802.11ac With HDX

Technology

CENTRALIZED POLICYIdentity Services Engine w/

MDM/MAM Integration

SINGLE MANAGEMENTPrime Infrastructure,

IWAN App with APIC-EM

INTELLIGENT WANISR with Akamai

Connect

#2 p.10

Santa Clara

Business OutcomesProfitability: Increased revenue by 20%per month

Enhanced Business Insight: Tracked customer-to-associate ratio to improve customer service

Improved Customer Experience: Increased customer satisfaction by 65 points — from bottom 5% to top 5%

Disruptive TechnologyConnected Mobile ExperiencesAironet 3700 APs with 802.11ac

#3 p.12

WelcomeWelcomeWisconsin Cheese

KitchenLocal Services

Wifi

Shopping

Restaurants

Bank/ATM

Services

Bars

Cafe

7

15

9

3

6

3

2

Restaurants Near Me

PR Lang’s

Wisconsin Chee…

Pizza Hat

AppleBarrel

Wok Harry

Snapping Dragon

MacDonegal’s

25m

35m

15m

5m

10m

5m

0m

3.1

3.5

2.5

1.0

3.8

1.5

1.0

Wait

User• Seamless On-boarding • Location based

services• Turn-by-turn navigation • Information based on

personal preferences

Get Engaged

UNIFIED ACCESS Cloud-Managed |

On-Premise

CMX CONNECTLocation Based

Onboarding

ACCESS POINT802.11ac With HDX

Technology

CMX CONNECTLocation Based

Onboarding

CMX APP ENGAGELocation Enabled Apps

#4 p.14

Business Outcomes• One policy model to manage network

growth without increasing IT headcount

• Improved monitoring and enforcement of security policy

• Rapid integration of newly-acquired companies

Disruptive TechnologyCisco TrustSec with Cisco Identity Services Engine

#5 p.17

Flexible Deployment

On-Prem or Cloud-Managed

with Flexible Licensing

Open & AutomatedPolicy-based: WAN, Access,

DC

Network InnovationsWith Broadest

Portfolio

Threat ProtectionEnd-to-End

Security

Enable: The Speed of a Digital Business.Deliver: Rapid Innovation Led by IT

Simple AgileOpen Protected

#6 p.26

Turn Your Network Into a Business Asset

Define your Digital Business

Strategy and Objectives

1

Prioritize Use Cases and Businesses Processes

2

Utilize the Cisco EN Architecture

Reference Design as your

Blueprint

3

Engage Cisco Services to

Plan, Design and Deploy Your

Network

4

www.cisco.com/go/enterprisenetworks

#7 p.27

Page 2: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior
Page 3: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

PSOCRS-2008Enterprise Networks for the Mobile Cloud Era

Prashanth Shenoy, Senior Director EN PSM

PSOCRS-2008

Page 4: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

852%Revenue Growth

2005 to 2014

Bookstore Taxi Music NewspaperPoint-of-Sale

200Cities

45Countries

60 MillionSubscribers

250 MillionSubscribers

31%of WW Digital Ad Revenue

Disruptors Leverage IT For New Business Models

Digital Business Is Disrupting The Incumbents

$30BTransactions in 2014

Page 5: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

NETWORK

ANALYTICS

TRIALBUSINESS BENEFITS

IETFMIGRATION

SOFTWARE

ENTERPRISE

NEW REVENUES

UNDERLAY

BSS

OSS

MOBILITY

RESEARCH

FORWARDING PLANE

S O F T W A R E S W I T C H I N G

NFV

DATACENTER

OVERLAY

CLOUD PROVIDER NVGRE

SKILLS

PROGRAMMABLE

LEGACY

C O N T R O L P L A N E

ECOSYSTEM

COMPUTE

ORCHESTRATION

CLOUD

CENTRALIZATION

VMONF

TCAM

CHANGE

T E S T I N G

OPENFLOW

DISRUPTIVE

AUTOMATION

PROFIT

ADOPTION

SCRIPTING

POLICY

COMMODITY

HARDWARE

HYPE

IMPACT

COST

REDUCTION

M U L T I - T E N A N C Y

API

SERVICE

PROVIDER

SDN

SIMPLE

CUSTOMER

CENTRICMOBILITY

BYOD

COST

REDUCTION

COMMODITY

HARDWARE

COMPLEXITY

Page 6: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

Automation tools

to simplify IT

operations

Simple

Extensible and

interoperable for

personalization

Open

Insights and

analytics for

dynamic decision

making

Agile

Network as a

Sensor and

Enforcer for

Threat Mitigation

Protected

How can We help IT Be the Innovators?Leverage the Network As a Business Asset

Cisco Enterprise Networks

Page 7: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

Driving Business Outcomes

NetworkSecurity

Unified Access

IntelligentWAN

ACI – Policy based

Automation

Foundational Architectures

ITTransformation

Security &Compliance

CustomerExperience

WorkforceExperience

Page 8: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

Driving Business Outcomes

NetworkSecurity

Unified Access

IntelligentWAN

ACI – Policy based

Automation

Foundational Architectures

WorkforceExperience

Page 9: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

Cisco Confidential

Global Luxury Retailer

Business Outcomes

Assured Application Experience

80% Improvement in User Experience

3X Increase Customer Dwell Time

Drive Highest Margin Products

Disruptive Technology

IWAN Enabled App PerformancePerformance Routing (PfR)

More Video Product Content

Enable iPad for HD catalog Web Catalog, Customer Checkout

Page 10: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

Business Goal: Increase Productivity and Innovation

#1 priority

for CIOsin 2015 is to become a

business

leader.

Accelerating business

processes and knowledge

worker productivity ..http://www.itworld.com/article/2856596/the-cio-s-top-

3-priorities-for-2015.html

Business Capabilities

• Anytime, anywhere workforce with pervasive, secure connectivity

• Bring Your Own X (Device, App)

• Context and role based experience

IT Needs

• Simplify providing universal, secure access

• Gain visibility into devices and applications

• Optimize performance for cloud applications

Page 11: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

Attempting toConnect…

Connection established. Accept the corporate

agreement to continue.

Accept Cancel ReadAccept

Downloading Apps…

User

• On-board new device

• Download business

applications

• Optimize application

performance

IT

• Gain complete insight

• Accelerate application

rollout

• End-to-end security

Get Started

UNIFIED ACCESS

Cloud-Managed |

On-Premise

ACCESS POINT

802.11ac With HDX

Technology

CENTRALIZED POLICY

Identity Services Engine w/

MDM/MAM Integration

SINGLE MANAGEMENT

Prime Infrastructure,

IWAN App with APIC-EM

INTELLIGENT WAN

ISR with Akamai

Connect

Page 12: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

Driving Business Outcomes

NetworkSecurity

Unified Access

IntelligentWAN

ACI – Policy based

Automation

Foundational Architectures

CustomerExperience

Page 13: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

Santa Clara

Business Outcomes

Profitability: Increased revenue by 20%per month

Enhanced Business Insight: Tracked

customer-to-associate ratio to improve

customer service

Improved Customer Experience:

Increased customer satisfaction by 65

points — from bottom 5% to top 5%

Disruptive Technology

Connected Mobile ExperiencesAironet 3700 APs with 802.11ac

Page 14: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

Business Goal: Immersive Customer Experiences

56% of CxOs say mobile

strategy is very or

extremely important

to their business

objectives.

IDC Location Based Services: A

Promising Customer-Centric Solution

2014

Business Capabilities

• Enhance customer service and loyalty

• Omni-Channel: drive interactive physical and virtual customer

experience

• Gain analytics that help optimize business processes

IT Needs

• Provide rich omni-channel experience to customers

• Offer a personalized customer experience

• Simplify extremely dynamic nature of mobility and IoT

Page 15: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

WelcomeWelcomeWisconsin Cheese

KitchenLocal

Services

Wifi

Shopping

Restaurants

Bank/ATM

Services

Bars

Cafe

7

15

9

3

6

3

2

Restaurants

Near Me

PR Lang’s

Wisconsin Chee…

Pizza Hat

AppleBarrel

Wok Harry

Snapping Dragon

MacDonegal’s

25m

35m

15m

5m

10m

5m

0m

3.1

3.5

2.5

1.0

3.8

1.5

1.0

Wait

User

• Seamless On-boarding

• Location based

services

• Turn-by-turn navigation

• Information based on

personal preferences

Get Engaged

UNIFIED ACCESS

Cloud-Managed |

On-Premise

CMX CONNECT

Location Based

Onboarding

ACCESS POINT

802.11ac With HDX

Technology

CMX CONNECT

Location Based

Onboarding

CMX APP ENGAGE

Location Enabled Apps

Page 16: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

CMX DETECT

Analytics

Get Engaged

User

• Seamless On-boarding

• Location based services

• Turn-by-turn navigation

• Information based on

personal preferences

IT

• Complete insight into

customer behavior

Page 17: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

Driving Business Outcomes

NetworkSecurity

Unified Access

IntelligentWAN

ACI – Policy based

Automation

Foundational Architectures

Security &Compliance

Page 18: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

Business Outcomes

• One policy model to manage network

growth without increasing IT

headcount

• Improved monitoring and

enforcement of

security policy

• Rapid integration of newly-acquired

companies

Disruptive Technology

Cisco TrustSec with Cisco Identity Services Engine

Page 19: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

Business Goal: Security and Compliance

60% of data is stolen in

hours.

54% of breachesremain undiscovered for

months.

100% of companies connect to domains that host

malicious files/services.

Malicious breaches take 80

days to discover and 123

days to resolve.Ponemon Institute

Business Capabilities

• Minimize vulnerabilities and threat impact

• Improve security and threat detection

• Accelerate response and containment of threats

IT Needs

• Leverage network security capabilities without adding

complexity

• Combine advanced malware protection and traditional

security

• Learning from real world security breaches

Page 20: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

Device

Infected!

NAC Web Agent

Go to Self Help

Portal to Resolve

Your access to

the network is

refused or limited

Anamalous

Traffic

Pattern

Detected

NAC Web Agent

Your access has

been restored.

User

• Mobile device gets infected

outside enterprise

perimeter

• Upon re-connecting to

enterprise, anomalous

traffic pattern is detected

• User is redirected to self-

help portal

Get Secured

Network

As Enforcer

Trustsec

Network

As Sensor

Netflow

INTELLIGENT WAN

Direct Internet Access

with Cloud-based Security

Page 21: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

TBC

User

• Mobile device gets infected

outside enterprise

perimeter

• Upon re-connecting to

enterprise, anomalous

traffic pattern is detected

• User is redirected to self-

help portal

IT

• Automated malware

analysis, rule enforcement

• Accelerated security

operations across

protected resources

Get Secured

INTELLIGENT WAN

Direct Internet Access

with Cloud-based Security

Network

As Enforcer

Trustsec

Network

As Sensor

Netflow

Page 22: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

Driving Business Outcomes

NetworkSecurity

Unified Access

IntelligentWAN

ACI – Policy based

Automation

Foundational Architectures

ITTransformation

Page 23: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

Cisco Confidential

Lufthansa

Business Outcomes

Provide local IT with limited

ability to implement dynamic

network change

Disruptive Technology

APIC-EMPerformance Routing (PfR)

Page 24: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

Business Goal: Business Agility + Simplification

78% of

applicationsare rolled out without IT

engagement.Cisco IT Impact Survey 2013

80% of IT

resourcesspent on “Keeping The

Lights On”.Forrester 2013

Business Capabilities

• Faster response to business needs

• Provide local IT staff ability to dynamically implement changes

IT Needs

• Provisioning at the speed of digital business

• Minimize manual and box-centric operations via

automation

• Ability to limit and control scope of policy changes

Page 25: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

User

• Prioritize executive

TelePresence session to

remote branch

• Seamless Immersive

Experience

Get Agile

APIC-EM

Path Visualization

Page 26: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

User

• Prioritize executive

TelePresence session to

remote branch

• Seamless Immersive

Experience

IT

• IT does not have to

manually update ACLs,

Class and Policy Maps

• APIC-EM dynamically

enforces traffic policies to

satisfy business needs

Get Agile

APIC-EM

Dynamic QoS

APIC-EM for IWAN

Intelligent Path Selection

App Priorization

APIC-EM

Path Visualization

Page 27: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

Flexible

Deployment

On-Prem or

Cloud-Managed

with Flexible

Licensing

Open &

Automated

Policy-based:

WAN, Access,

DC

Network

Innovations

With Broadest

Portfolio

Threat

Protection

End-to-End

Security

Enable: The Speed of a Digital Business.Deliver: Rapid Innovation Led by IT

Simple AgileOpen Protected

Page 28: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

Turn Your Network Into a Business Asset

Define your

Digital Business

Strategy and

Objectives

1

Prioritize Use

Cases and

Businesses

Processes

2

Utilize the Cisco

EN Architecture

Reference

Design as your

Blueprint

3

Engage Cisco

Services to

Plan, Design

and Deploy Your

Network

4

www.cisco.com/go/enterprisenetworks

Page 29: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

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Page 30: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

Continue Your Education

• Demos in the Cisco campus

• Walk-in Self-Paced Labs

• Table Topics

• Meet the Engineer 1:1 meetings

• Related sessions

Page 31: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

Thank you

Page 32: Global Luxury Retailer · IWAN App with APIC-EM INTELLIGENT WAN ISR with Akamai Connect #2 p.10 Santa Clara ... Enterprise Networks for the Mobile Cloud Era Prashanth Shenoy, Senior

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