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GLOBAL QUALITY SURVEY 2015 STATE OF THE INDUSTRY Michael Ord Business Development Manager
| Date post: | 17-Jul-2015 |
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Presentations & Public Speaking |
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GLOBAL QUALITY SURVEY 2015STATE OF THE INDUSTRY
Michael OrdBusiness DevelopmentManager
1. About you
2. Your role
3. Your organisation
4. Lessons learned in the past 12 months
5. The future
‘TAKING THE TEMPERATURE’
LOYAL, PROACTIVE, LEARNING
S E N I O R R O L E S L O Y A L - 7 4 % 2 + Y R S
*27% QM
CPD & PROFESSIONAL MEMBERSHIP
P R O F E S S I O N A L L Y E N G A G E D 1 5 H R S + C P D P . A .
*24% CQI / 18% IRCA / ASQ
LEARNING VIA WEB, WORKSHOPS, MAGAZINES
I N T E R N E T , W O R K S H O P S & M A G A Z I N E S
Quality World (22%)
BSI
ASQ Magazines
Quality Progress
IRCA Inform
nuevagerencia.com
Harvard Business Review Italia
ERS Conference for Lung Specialists
NFPA
IATF Updates
BIGGEST CHALLENGE IN YOUR ROLE?
C U L T U R E , C O M M U N I C A T I O N A N D C H A N G E
“Lead Auditor = People Management =
Communication”
“Changing the culture of quality control to
quality assurance”
“WORKLOAD v Time v Resources”
“Buy-in from senior management”
“Manage change(s) to ISO 9001:2015”
“…Risk based thinking”
“Remind customers/suppliers of their
responsibilities…”
“Drive Quality First Culture within
production”
53% OF QUALITY PROFESSIONALS FEEL ‘OVERWORKED’
8 X DAYS PER MONTH COMPILING REPORTS
*Weighted Average
91% STATE IMPORTANCE OF SOFTWARE & TECHNOLOGY TO THEIR ROLE
*Reporting? Mobile? Do you agree?
WHICH ORG SECTORS / SIZE OF COMPANY?
S P R E A D O F I N D U S T R I E S B R O A D S P R E A D O F O R G S I Z E S
56% Manufacturing, 13% Healthcare/Pharma
ISO 9001 & THE RISE OF MULTI-STANDARDS
‘ P O P U L A R ’ S T A N D A R D S N O W & 1 - 3 Y E A R S
37%
25%
17%
3%2%
3%2%
11%
ISO 9001 ISO 14001 OHSAS 18001
ISO 27001 ISO15189 TS16949
AS9100 others
32% STORE QUALITY MANUAL IN AN EQMS
10% use SharePoint
56% ‘Don’t have Quality Manual’,
‘it is in paper’ or ‘Word/Excel’
19.4% SAY TRAINING ‘NOT EFFECTIVE AT ALL’
Technology adoption could do better
38% expressed not prepared for ISO9001 changes
55% moderately/slightly effective re Risk Management (could do better)
69% - say ‘Management Committed to Quality Initiatives
GROWING ORGS & SHRINKING QUALITY TEAMS
UPCOMING CHANGES TO ISO 9001:2015
- 76%
IN YOUR ROLE, WHAT IS THE BIGGEST OPPORTUNITY IN 2015?
Culture of compliance – very imp > >
CHANGES TO THE QUALITY INDUSTRY OVER THE NEXT FIVE YEARS
76% The 'Quality Management System' will be increasingly seen as a 'Business Management System‘
75% Quality teams will have to manage multiple Standards
73% Businesses will apply increasing control over their supply chain
80% With the increase in social networking, managing reputational risks will become more important within organisations
67% The use of electronic dashboards for data analysis will become an integral aspect of an organisation's QMS
52% Mobile / Tablets will be more important
CHANGES TO THE QUALITY INDUSTRY OVER THE NEXT FIVE YEARS
Michael [email protected]
@Michael_ord
Tel: +44 114 2823338
www.twitter.com/qualsyseqms
www.youtube.com/QualsysLtd
www.linkedin.com/company/qualsys-ltd
compliance.eqms.co.uk/blog
THOSE WHO KNOW, THINK ISO CHANGES GOOD
