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1 Global Support An Invenio Business Solutions presentation
| Date post: | 14-Apr-2017 |
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Global SupportAn Invenio Business Solutions
presentation
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To maintain the stability of your SAP system and ensure it can meet the demands of tomorrow, you need to ensure optimal system performance…so, look at Invenio
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Local Support
Europe
• United Kingdom
• Germany
We provide you local support through our global office network.
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Local Support
Europe
• United Kingdom
• Germany
We provide you local support through our global office network.
• India
Asia Pacific
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Local Support
Europe
• United Kingdom
• Germany
We provide you local support through our global office network.
• India
Asia Pacific
• UAE• Mauritius• Saudi
Arabia
Africa and
Middle East
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Local Support
Europe
• United Kingdom
• Germany
We provide you local support through our global office network.
• India
Asia Pacific
• UAE• Mauritius• Saudi
Arabia
Africa and
Middle East
• United States
North America
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SAP Support Services
24/7 Application Management Support
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SAP Support Services
24/7 Application Management Support
SAP System Monitoring and EarlyWatch Alerts
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SAP Support Services
24/7 Application Management Support
SAP System Monitoring and EarlyWatch Alerts
SAP Change Request Management
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SAP Support Services
24/7 Application Management Support
SAP System Monitoring and EarlyWatch Alerts
SAP Change Request Management
Problem Management and Root Cause Analysis
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SAP Support Services
24/7 Application Management Support
SAP System Monitoring and EarlyWatch Alerts
SAP Change Request Management
Problem Management and Root Cause Analysis
SAP OSS Support Management
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SAP Support Services
24/7 Application Management Support
SAP System Monitoring and EarlyWatch Alerts
SAP Change Request Management
Problem Management and Root Cause Analysis
SAP OSS Support Management
SLA Report
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Cost Saving
40%
Save up to 40% on support costs and enhance your SAP investment
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Absolute TransparencyWe combine all your support needs into one, easy to understand, transparent contract – you know exactly what you are paying.
Flat-rate pricing
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Absolute TransparencyWe combine all your support needs into one, easy to understand, transparent contract – you know exactly what you are paying.
Flat-rate pricing
No higher rates for reduced hours or length of contract
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Absolute TransparencyWe combine all your support needs into one, easy to understand, transparent contract – you know exactly what you are paying.
Flat-rate pricing
No higher rates for reduced hours or length of contract
No hidden fees
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Absolute TransparencyWe combine all your support needs into one, easy to understand, transparent contract – you know exactly what you are paying.
Flat-rate pricing
No higher rates for reduced hours or length of contract
No hidden fees
No admin charges
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Absolute TransparencyWe combine all your support needs into one, easy to understand, transparent contract – you know exactly what you are paying.
Flat-rate pricing
No higher rates for reduced hours or length of contract
No hidden fees
No admin charges
No top-up costs
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Absolute TransparencyWe combine all your support needs into one, easy to understand, transparent contract – you know exactly what you are paying.
Flat-rate pricing
No higher rates for reduced hours or length of contract
No hidden fees
No admin charges
No top-up costs
No unnecessary “hidden” extras
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Absolute TransparencyWe combine all your support needs into one, easy to understand, transparent contract – you know exactly what you are paying.
Flat-rate pricing
No higher rates for reduced hours or length of contract
No hidden fees
No admin charges
No top-up costs
No unnecessary “hidden” extras
No lock-in
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Breadth of Experience
5 years
on average our Senior Support Consultants have five years SAP experience
3 years
our Support Consultants have three years SAP experience
We promote a continual learning culture whereby our consultants are encouraged to expand their knowledge though structured learning and formal solution certification processes.
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Customer Service
Rigorous SLA’sIn 2016 Invenio met their SLA commitments across all support agreements in 99% of cases.
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Customer Service
Rigorous SLA’sIn 2016 Invenio met their SLA commitments across all support agreements in 99% of cases.
Named Support TeamThe consultants assigned to your project will be fully trained in your system, will fully understand your SAP landscape, customisations and any specific industry or local requirements.
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Customer Service
Rigorous SLA’sIn 2016 Invenio met their SLA commitments across all support agreements in 99% of cases.
Named Support TeamThe consultants assigned to your project will be fully trained in your system, will fully understand your SAP landscape, customisations and any specific industry or local requirements.
Business continuityWe ensure zero disruption to your support by ongoing knowledge sharing amongst team members.
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Director Commitment
24/7
One of our Directors takes personal responsibility for your relationship with Invenio and is available 24/7 for anything you wish to discuss.
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Expertise
SAP Partner Centre of Expertise (PCoE)
Awarded to only the most qualified implementation and support partners.
Consistently delivering reliable support and great customer service for a range of SAP software solutions.
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Why Invenio?
Simplified support- helping to resolve problems faster
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Why Invenio?
Simplified support- helping to resolve problems faster
Flexibility – onsite deployment at short
notice
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Why Invenio?
Simplified support- helping to resolve problems faster
Flexibility – onsite deployment at short
notice
Increased uptime and system availability,
improving user satisfaction
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Why Invenio?
Simplified support- helping to resolve problems faster
Flexibility – onsite deployment at short
notice
Increased uptime and system availability,
improving user satisfaction
Proactive suggestions for
process improvement
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Why Invenio?
Simplified support- helping to resolve problems faster
Flexibility – onsite deployment at short
notice
Increased uptime and system availability,
improving user satisfaction
Proactive suggestions for
process improvement
Reduced operating costs and increased system efficiency
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Why Invenio?
Simplified support- helping to resolve problems faster
Flexibility – onsite deployment at short
notice
Increased uptime and system availability,
improving user satisfaction
Proactive suggestions for
process improvement
Reduced operating costs and increased system efficiency
Support for all resource and skill constraints
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Why Invenio?
Simplified support- helping to resolve problems faster
Flexibility – onsite deployment at short
notice
Increased uptime and system availability,
improving user satisfaction
Proactive suggestions for
process improvement
Reduced operating costs and increased system efficiency
Support for all resource and skill constraints
Savings of up to 40% on SAP Support costs
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Why Invenio?
Simplified support- helping to resolve problems faster
Flexibility – onsite deployment at short
notice
Increased uptime and system availability,
improving user satisfaction
Proactive – suggestions for
process improvement
Reduced operating costs and increased system efficiency
Support for all resource and skill constraints
Savings of up to 40% on SAP Support costs
Reduced number of system failures and related costs
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Feedback
“We find Invenio to be very proactive in sitting down with the business and its users to really understand how we use SAP – thus making the support they provide highly tailored
to our needs"
Colin James, Group IT Director, Penguin Random House
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Feedback
“We find Invenio to be very proactive in sitting down with the business and its users to really understand how we use SAP – thus making the support they provide highly tailored
to our needs"
Colin James, Group IT Director, Penguin Random House
“The Invenio people are incredibly helpful, with a strong “can do” ethos. Their skills in SAP are clearly very evident.”
Damian Hudson, Head of IT, SPP Pumps
Europe, Middle East & Africa Asia – Pacific
UK - Global Headquarters125 Wharfedale Road, IQ Winnersh, Reading, RG41 5RB, United Kingdom, Tel: +44 (0) 330 440 1800
GermanyKurfuerstendamm 21, Berlin 10719Germany, Tel: +49 (0) 30 8870 61203MauritiusSuite 1C, First Floor, Ebène Mews57 Ebène, CyberCityMauritius, Tel: +230 4642237
Asia-Pacific Regional Headquarters3rd Floor, B Wing, Madhu Corporate Park Ltd, Pandurang Budhkar Marg, Worli, Mumbai 400 013, Tel: +91 (0) 22 660 44999
Delhi (Central Support and Administration)A201 2nd Floor, HL Wings MLU Pocket – 4 Sector– 11Dwarka, New Delhi 110075, India, Tel: +91 (0)11 4222 8300
HyderabadA Wing, Level 6, Melange Towers, Patrika Nagar, Madhapur, Hyderabad-500081, IndiaTel: +91-(0)-40-48189900
PuneThe Senate, 2nd Floor, Vartak Heritage, 100 Ft Riverside D.P Road, Off Mhatre Bridge, Vartak Baug, Erandwane, Pune – 411 052, India, Tel: +91 (0) 20 67905959
/invenio-business-solutions
@invenio_sap /user/InvenioSAP /invenio-business-solutions
Thank YouAmerica
USASuite 1059, 6303 Owensmouth AvenueWoodland Hills, California 91367USA, Tel: +1 818-917-8298
UAEDWC Business CenterDubai Aviation City-Logistics CityDubai, UAE, Tel: +971 561313537SaudiOffice # 113, SADA Business CenterOpp. Al-Muhaidib Hotel, Wadi Awal Street, King Fahad Road, Kingdom of Saudi Arabia – Riyadh, P.O. Box 69806, Postal Code 11557, Tel: 00966114349707
Europe, Middle East & Africa Asia – PacificUK - Global Headquarters
125 Wharfedale Road, IQ Winnersh, Reading, RG41 5RB, United Kingdom, Tel: +44 (0) 330 440 1800GermanyKurfuerstendamm 21, Berlin 10719Germany, Tel: +49 (0) 30 8870 61203MauritiusSuite 1C, First Floor, Ebène Mews57 Ebène, CyberCityMauritius, Tel: +230 4642237
Asia-Pacific Regional Headquarters3rd Floor, B Wing, Madhu Corporate Park Ltd, Pandurang Budhkar Marg, Worli, Mumbai 400 013, Tel: +91 (0) 22 660 44999
Delhi (Central Support and Administration)A201 2nd Floor, HL Wings MLU Pocket – 4 Sector– 11Dwarka, New Delhi 110075, India, Tel: +91 (0)11 4222 8300
HyderabadA Wing, Level 6, Melange Towers, Patrika Nagar, Madhapur, Hyderabad-500081, IndiaTel: +91-(0)-40-48189900PuneThe Senate, 2nd Floor, Vartak Heritage, 100 Ft Riverside D.P Road, Off Mhatre Bridge, Vartak Baug, Erandwane, Pune – 411 052, India, Tel: +91 (0) 20 67905959
/invenio-business-solutions
@invenio_sap /user/InvenioSAP /invenio-business-solutions
Thank YouAmericaUSASuite 1059, 6303 Owensmouth AvenueWoodland Hills, California 91367USA, Tel: +1 818-917-8298
UAEDWC Business CenterDubai Aviation City-Logistics CityDubai, UAE, Tel: +971 561313537SaudiOffice # 113, SADA Business CenterOpp. Al-Muhaidib Hotel, Wadi Awal Street, King Fahad Road, Kingdom of Saudi Arabia – Riyadh, P.O. Box 69806, Postal Code 11557, Tel: 00966114349707
