Global Star Certification

Your Gateway to Market Recognition

Why Another Certification?

• It’s NOT!

It’s the Only Certification Developed

Specifically to Qualify the Viability of

Outsourcing Suppliers

Exceeds Requirements as set forth by Sarbanes-Oxley,

SAS70, Six Sigma, ISO, CMMi and ITIL Frameworks

Fulfills and in Most Cases Exceeds obligatory

qualification for regulated industries

√ Aerospace

√ FDA Regulated Enterprise (Pharmaceutical, Medical

Devices)

√ Nuclear and Defense Strategic Industries

√ Finance, Insurance and Banking Sector

Requirements

MET & EXCEED REQUIREMENTS BEFORE BEING ASKED!

Why Another Certification?

History

• Established in 1988

• Delivered to over 300 clients in 70 nations

• Buyer Driven – Serves as the Diamond Standard for

Qualify Suppliers Long Term Business Viability

• Viability is the Foundation on which Capability can be

adequately assessed

• Utilized by…

– Buyers

– Suppliers

– Venture Capital Organizations

– Legal Counsel

– Special Interest Groups

– Advisors

Viability is Pivotal

The Value Proposition:

Brand & Business Building Using GSC

• Deborah Kops (Buying Brand)points out: “Without a viable outsourcing brand, revenue growth becomes a hit-or-miss proposition. It’s not to say that the ‘best-kept secrets’ - the standard industry euphemism for companies that do not have distinguishable brands -do not attract new clients, or expand their share of existing client wallet. But there is no instant marketplace recognition, and dollars spent on marketing have suboptimal return.”

Buyers Value Proposition

• Reduced Buying Risk

• Better Insight About Supplier Companies

• Equalizes Cross-Cultural Evaluation

• Provides Consistency to Supplier Examinations

• Expedites Buying… Time is Money

• Objective and Impartial

• Affordable – High Value Return on Investment

Supplier Value Proposition

• Brand – Unique Recognition & Value Importance

• Roadmap for Strategic Company Growth

• Eliminates Cross-Border Country Comparisons

• Priced for Foreign Markets – High Rate of Return

• Foundation that Amplifies Other Qualifications

• Recognized Importance from the ‘Buyer’s Viewpoint

• Expedient Assessment Delivery

• Shortens Sale Cycle

Global Star on the Sales Pathway

Value for Both Buyer & Suppliers

• Conducted by Qualified/Experienced

Examiners

• Dual Qualification Quality Control

• Rates Viability & Considers Process Maturity

• IIOM Governing Board Oversight

Like a STAR there are Five Possible Ratings

One Optimal Level (O)

Two Stable Viability Levels (S & S1)

Two Foundation Viable Levels (F & F1)

O

S S1

F F1

The Journey of Success

Our Examiners

• All Assessments are Conducted by Qualified

Examiners with Specialization in Business Process

Viability

• Extensive Initial Assessment Training

• Annual Re-Certification

• Supervision During All Examinations

• Qualified to Regional, Global and Supervisory

Experience Levels

Assessment Approach

Step 1 GSC™ Contracted Engagement Established

Step 2 GSC™ Pre-Assessment Questionnaire

(2-3 days-Client)Step 3 GSC™ Offsite Questionnaire Review

(3-5 days/IIOM)Step 4 GSC™ Onsite Examination

( 2-5 days/IIOM & Client)Step 5 GSC™ Onsite Offsite Full Examination Review &

Scoring (5-10 days/IIOM)

Step 6 GSC™ Qualification Awarded

(within 30 days)

Certification Elements

(22.KVA) Key Viability Areas

• Business Viability Foundation (11.KVA)• Organizational Structure

• Management Qualifications & Tenure

• Service Delivery Visioning

• Historical Performance – Fiscal & Evolutionary

• Financial Stability

• Capitalization and Funding

• Budgeting and Monitoring

• Ratio Study (eg. Debt/Earning…)

• Marketing Collateral & Vision

• Sales Framework

• Short & Long Term Planning

Certification Elements (continued)

Key Viability Areas (22.KVA)

• Operational Foundation (11.KVA)• Staffing –

Qualifications/Turnover/Development

• Process Qualifications & Maturity Level

• Technical & Operational Infrastructure

• Communication Channels

• Social Sustainable Responsibilities

• Product Delivery Snapshot Assessment

• Historical Delivery Performance

• Capacity Bandwidth Analysis

• Organizational Depth

• Customer Satisfaction

• Operational Cohesion

The Goal…

Provide Business Value to Both Suppliers and Buyers of

Outsourcing Service. To Deliver a Independent and

Unbiased Qualification in an Expedient Fashion with

High Investment Return.

Join Others Who Realize The

Value of the Global Star

Certification

Contact…

The International Institute for Outsource

Management

www.Int-IOM.org

Or

Your Regional IIOM Office

For further Information