Globalization in One Night

@ the Call Centre

Name: Jinal B. Parmar

Roll no:11

Paper no:13 “The New Literature”

M. A. Semester: 4

Year: 2015

PG Enrolment no.: 13101025

Email ID: jinal.parmar989883@gmail.com

Submitted to: Department of English

Smt. S. B. Gardi

M. K. Bhavnagar University

Dt:10th March 2015

Introduction of Chetan

Bhagat:

• Bhagat is most popular writer in

India

• Books about youngsters of

India

• story teller of a new generation

• In “The New York Times” cited

as “the biggest selling English

language novelist in India’s history”

Introduction of the novel “One Night @

the Call Centre”

• Novel about the six Employees who working in

Connexion Call Center

• Take place during span of one night

• characters confront some aspect of themselves

or their lives they would like to change

• The story takes a dramatic and decisive turn

through a literal deus ex machina, when the

characters receive a phone call from God.

• “If you want to really have a peep into the new

generation, their jobs, life, attitude, values and

their dreams please do not miss One Night @ the

Call Center.” – G. Swaminathan

What is Globalization ???

“ Globalization is a process of

interaction and integration

among the people, companies,

and governments of different

nations, a process driven by

international trade and

investment and aided by

information technology”

Globalization in “One Night @ the

Call Centre”

"Globalization is no longer a theoretical concept; it is a

glaring reality, impinging upon almost every aspect of human

existence"

• The title of the novel it self tells about the effect of globalization in call center

• Novel is based on the working people in Call Centre

• writer wants to give message to the Indians that who

working in call center they just get good salary but it not

give it a opportunity to do something else or for their

skills and creativity

• Globalization effects culture , communication, politics

and literature

• Americanized form of English in Call Centers

• Workers forced to change their names to Western

one

e.g. like,

Shyam Mehra – Sam Mercy

Varun Malhotra - Victor

Radhika Jha – Regima Jones

Esha singh – Elina

• Cultural Homogenization of workers in Call Center

• Exploitation of employees

• Effects on culture

Effect of Globalization in One Night @

the Call Center

• Chetan Bhagat thinks that “On a different level, I

began to think about the number individuals who

sacrifice their creativity and skills and join call center

merely because of the fact pay packet on offer.”

• Vroom cannot stand two things: the Racists and

the Americans

• Vroom thinks Americans get to act superior to us

“not because they are better people. But because

their country is rich and ours is poor. That is the only

damn reason. Because the losers who have run our

country for the last fifty year couldn’t do better than

make India one of the poorest countries on the earth”

• One of the bright sides of globalization is that Indian

youth are getting good job opportunities in western

countries

• English language issues

• Growing awareness to the technology

• Men and Women are equal

• Consumerism

• Rising anxieties, fears and stress

• Eroding values

Globalization in “One Night @ the

Call Centre”

Thomas Friedman’ s The World is Flat

“Globalization is the

integration of capital,

technology and information

across national borders, in a

way that is creating a

single global market, and to

some degree, a global

market”

• A brief history of 21st century

• Book analyses globalization in 21st

century

• In this book he gives three eras of

Globalization

• “The global playground is flattening”

• Friedman defines ten flatteners

• Friedman calling himself as a "free-

trader" and a "compassionate flatist"

The World is Flat

Countries and governments

were main

Rise of work flow software

Multinational companies led

the way in driving global

integration

Globalization 1.0

Globalization 2.0

Globalization 3.0

Three eras of Globalization in Friedman’s

The World is Flat

Globalization

• The novel One Night @ the Call Center we can

connect with the Friedman’s flatteners

• Call Center jobs require technical skills

• One Night @ the Call Center connect with 3rd flattener

“Workflow software”

• It talks about a new era of 21st century, world become

very small

• Dominant factor is software and the internet

• In one Night @ the Call Center we see some positive

and negative effect of the Globalization

The World is Flat and ON@TCC

Thank you…