GlobalWare Big League Users Group

Turbulent Times

• Global Economic Recession hit travel industry hard

• Market shifting developments / trends forcibly impacting the landscape

• Pressure on organizations for rapid action in implementing promotions, understanding trends, and analyzing data

• Travel industry has never been static business environment

past 24 months - doing more, with less, and doing it faster

Fundamental Trends

• Proliferation of social media web sites and impact on travelers selections

• Travelers became hypersensitive to value

• Increased demand from leisure travelers (who have a new importance as corporate travel lags) on hotels to create value and web sites to describe and sell their services

• Globalization

• New demographics / target audiences

Did you Know?• Every month , more than 1 million new Internet Domains are created

• There are over 17 billion electronic devices connected to the Internet – that’s more than doubled the world’s population

• There are more than 31 billion Google searches each month

• There are more than 195 million Twitter users on the planet

• Facebook is about to surpass Amazon as the largest on-line store

• Currently there are 20 million Facebook apps installed every day

Challenges• Content fragmentation – disaggregation of travel content across multiple distribution

platforms is testing TMC’s to provide relevant, travel choices and services at best possible rates

• Pricing Complexity – changing pricing and business models are contributing to additional complexity and a lack of transparency

• Ubiquity of information – TMC’s no longer corner the market on access to travel information. Internet leveled playing field, but rise of smart-phone and the adoption of these devices by business travelers, has put access to travel content and related information in their hands

• Business traveler behavior changes – adoption of Web 2.0 and 3.0 technologies has altered both workplace & personal habits. Business traveler are constantly connected to their social networks and stay current with personal and business interests via real time information channels

Opportunity to Invent the Future

• The return to prosperity will only be achieved through thinking & acting differently with renewed business processes.

• It is clear that companies in the travel / hospitality industry cannot address the challenges we face without functionally complete, high powered and outstanding reliable information technology

• All businesses need to modify their view of what they can control and what they cannot… gone are the days “if they can’t control it they don’t want to deal with it

Trends in the Travel Industry

• In the face of extended declines in demand for business travel, the industry is going through unprecedented restructuring of relationships and service levels

• The economic situation puts a spotlight on the value CTS provides:

CTS Plays A Central Role In A New Value

Chain Travel Management Companies

HotelsBusinesses that invest in travel

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About CTS•An expert in hotel booking, reconciliation and resolution services

•20 years in the business

•Recovered more than $70 million in hotel commissions, so far…

•We work with 35 of the top 50 TMCs

•We have relationships with 5,000 hotels globally

•Frequently, the commissions we help to collect more than offset the cost of our services

•CTS can assist you with all commissionable data, including car, cruise and tour

Look at us Now!

Strategic Partnership• ECS proprietary mid-office “snap shot” – Fully intergraded end-to-end

solution

• Program compatible on all GDS’ – GLOBALLY

• Captures 20% more bookings

• Incremental ROI & unparalleled data integrity

We are now one the largest commission recovery companies in the world with the addition of BCD and CWT to our ranks.

We bring transparency and accuracy to the often vague and ambiguous world of hotel

bookings and reconciliation.

We Provide Dynamic Reporting

Realtime data includes:

• Commission Payment Analysis: illustrates time & probability of payment

• Outstanding Bookings: snap-shot of outstanding bookings for a period of time

• Net Commissions received by Acct. & Agent: report applies net amount of commission received to proper customer and agent

Chain Code Report

• Detailed “side by side” brand comparison

• Illustrates which hotels pay faster and most often

• Great negotiation tool with all hotels to secure better rates & pay terms

Account ReportAccount Report Account Booking Estimated Payments Cancellations/No Shows Non-Commissionable Other Payment Paym

entResolved

Code Count Commission Count Act. Amount Count Est. Amount Count Est. Amount Count Est. Amount % Days %

CMPA1A

27690

$691,744.91

 9212  $225,867.56

 4356

 $102,557.59

 8958

 $207,438.99

 1653  $47,953.31

 33.27%

 32  87.32%

CMPA90

4184 $84,160.59

 2590  $48,808.48

 367  $7,700.09  575  $12,598.05

 215  $4,893.28

 61.90%

 32  89.56%

CMPA94

433 $19,394.23

 258  $10,216.61

 64  $2,773.78  31  $2,451.57  37  $1,059.14

 59.58%

 41  90.07%

CMPAZ1

679 $20,482.97

 405  $10,761.52

 79  $1,695.70  97  $3,076.92  35  $705.70  59.65%

 39  90.72%

COM001C

45 $824.38  26  $624.75 6 $41.92 4 $73.81 9 $153.17  57.78%

 39 100.00%

• Analysis on criteria such as Account Performance

• All reports have drop-down capabilities – providing the details associated with the analysis

• Provide transparency for revenue sharing agreements

• Readily accessible scanned check images and pay dates provides necessary audit trail

Becoming a Leader in Leisure

• We built our business with corporate - learned our processes, systems, infrastructure and have upgraded our systems to handle this emergent profitable travel segment

• We were asked by key players in the leisure segment i.e. T-Zell & AMEXPLAT - to apply what we do best to make TMC’s in the leisure industry better at what they do everyday……

• CTS is dedicated to creating points of difference - giving customers a competitive advantage with a commitment to driving bottom-line business results

Creating Points of Differentiation

•On-line Pay-Portal - designed to improve the efficiency & cost effectiveness of commission payments for hotels and permits properties fingertip access to all hotel bookings and payment information

• Hotel normalization – removing the complexity from hotel bookings by developing a worldwide database of hotels that normalizes all hotel reservations into a standard name and proper chain code identification which is essential in resolving non-commissionable bookings faster and more efficient

•Utilize our vast database & Consult - zeroing in on traveler decision making and spending patterns as it relates to the booking process. Drive revenue streams of advertisements targeting hotels, restaurants, Amazon.com, etc.

Success Stories

Why TMC’s Should not be in the Commissions Resolution

Business• TMC’s investment of money, time and personnel should be focused on

offering more services to their clients at more competitive pricing

• CTS has the infrastructure to do it faster, more efficiently and cheaper

• Why wouldn’t you have “technology” scale your business

CTS resolves and collects 94% of all inquiries sent out

The CTS Advantage

A committed partner

who creates a point of difference

that gives you a competitive advantage

with a commitment to driving bottom -line business results.

Thank You!