Date post: | 21-Oct-2014 |
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DRIVING STRONGER PERFORMANCE THROUGH EMPLOYEE RECOGNITION
SHRM/GLOBOFORCE EMPLOYEE RECOGNITION SURVEY, SPRING, 2013
Thad Peterson Director, Product & Content Marketing
Globoforce
Alex Alonso, PhD, SPHR Vice President for Research
SHRM
HUMAN CAPITAL FACTORS: WHY THEY MATTER
Human capital is the biggest challenge facing corporations today globally The Conference Board CEO 2013 Challenge survey
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SURVEY DEMOGRAPHICS
803 respondents
Company size
SPRING 2013 SHRM/GLOBOFORCE SURVEY REPORT
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REPORT FINDINGS
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• Executive Insight
• My Team • Talent Maps • Activity Reports • Budget Analysis
• Profiles • My Activity
• Recognition Intelligence • Activity Reports • Budget Analysis
SURVEY RESULTS
Engagement: #1 HR Concern Recognition: What makes it most effective Performance Reviews: Positive impact of crowdsourcing
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EMPLOYEE ENGAGEMENT
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How important is it?
EMPLOYEE ENGAGEMENT COMES FIRST
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Which of these are the most important HR challenges to your organization? (select your top three choices)
MOST IMPORTANT HR CHALLENGES
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PERCENT OF RESPONDENTS WHO CALL ENGAGEMENT A TOP HR CHALLENGE
CONCERN FOR EMPLOYEE ENGAGEMENT UP
How do this year’s top HR challenges compare to last?
WHAT DRIVES ENGAGEMENT?
More than half of companies with recognition programs tied to corporate values saw increases in engagement as a result of those programs
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POSITIVE REINFORCEMENT OF…
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WHAT IS EFFECTIVE RECOGNITION?
VALUES
BEHAVIORS
ACCOMPLISHMENTS
IN YOUR PROFESSIONAL OPINION, WHICH OF THE FOLLOWING ITEMS HAVE THE MOST IMPACT ON EMPLOYEE ENGAGEMENT AT YOUR ORGANIZATION?
Appreciation by direct supervisor
Opportunity to advance
Salary and bonus
71%
41%
36%
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POSITIVE FEEDBACK IS POWERFUL
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94 percent of survey respondents say positive feedback has a greater impact on improving performance than negative
What has a greater impact on performance – negative or positive feedback?
HR AND EMPLOYEES AGREE: POSITIVE FEEDBACK MOTIVATES
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Which is more effective in motivating you?
BUT FAR FEWER PEOPLE ARE SATISFIED WITH RECOGNITION
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Are you satisfied with the level of recognition you receive for doing a good job at work?
RECOGNITION GOES BEYOND IMPROVING PERFORMANCE AND MOTIVATION
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EMPLOYEES BETTER UNDERSTAND COMPANY OBJECTIVES
Does recognizing employees for their accomplishments provide a clearer understanding of a company’s organizational objectives?
RECOGNITION HELPS EMPLOYEES UNDERSTAND GOALS
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RECOGNITION PROGRAM TIED TO CORPORATE
VALUES
VS.
RECOGNITION PROGRAM NOT TIED TO CORPORATE
VALUES
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Recognizing employees for accomplishments provides a clearer understanding of organizational objectives
89%
69%
50%
55%
60%
65%
70%
75%
80%
85%
90%
Tied to corporatevalues
Not tied tocorporate values
THE IMPORTANCE OF VALUES IN ENGAGEMENT
Employees who say values are clearly known and understood at their companies are
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30x more likely to be highly engaged at work.
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PRAISE THE RECOGNITION FORMULA: PRIZE
RECOGNITION WITH REWARD MOTIVATES
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Are employees more motivated by recognition with or without a reward?
PRAISE PRIZE MOTIVATION
EMPLOYEES ARE TURNED OFF BY NON-MONETARY AWARDS
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Which of the following statements do you agree most with?
THINK BEYOND TENURE
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EFFECTIVENESS OF RECOGNITION PROGRAMS
In your professional opinion, how effective are the following elements of your organization’s employee recognition program?
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CROWDSOURCING THE PERFORMANCE REVIEW
An open call to an organization to recognize peer behaviors
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In your professional opinion, which of the following would provide a more accurate picture of employee performance?
HOW DO YOU GET A MORE ACCURATE PICTURE OF EMPLOYEE PERFORMANCE?
CROWDSOURCED FEEDBACK AND EMPLOYEE PERFORMANCE REVIEWS
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Do you think crowdsourced recognition (relying on input from multiple sources) would be helpful data to incorporate into employee performance reviews?
Crowdsourced recognition would help employee performance reviews
ORGANIZATIONS THAT USE CROWDSOURCED DATA HAVE MORE EFFECTIVE PERFORMANCE REVIEW PROCESSES
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Is your organization’s performance review process effective in achieving the goals of your organization or does it need to be completely overhauled?
PERFORMANCE REVIEW IS EFFECTIVE
MANAGERS EFFECTIVELY ACKNOWLEDGE AND APPRECIATE EMPLOYEE PERFORMANCE
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On average, do you think managers or supervisors at your organization effectively acknowledge and appreciate employees’ performance?
Crowdsourcing improves manager ability to appreciate employee performance
EMPLOYEES CRAVE MORE FREQUENT FEEDBACK
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When do you prefer feedback? (Check all that apply)
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• a driver of engagement and performance
• an opportunity to reinforce corporate values
• more motivating with praise AND prize • more effective when extended beyond
acknowledging tenure alone • most beneficial in evaluating
performance when incorporating crowdsourced data
RECOGNITION IS…
SPRING 2013 SHRM/GLOBOFORCE SURVEY REPORT
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