Contentsbooks.mhprofessional.com/downloads/products/... · Glossary xi Mac (8) / Upgrading &...

ContentsAcknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xixIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi

CHAPTER 1 Solving Mac Hookup Problems . . . . . . . . . . . . . . . . . . . . . . . 1Initial Installation: The First Day . . . . . . . . . . . . . . . . . . . . . . . . . 2

Adding a New Mac to a Home or Home Office . . . . . . . . . 2Adding a New Mac to Your Office . . . . . . . . . . . . . . . . . . . 8

What to Do If Your New Mac Doesn’t Work . . . . . . . . . . . . . . . . 12

CHAPTER 2 How to Cope with System Software Hassles . . . . . . . . . . . . . . 15How to Handle System Crashes . . . . . . . . . . . . . . . . . . . . . . . . . . 16What Those Error Messages Really Mean . . . . . . . . . . . . . . . . . . 17Is It the Hardware or Software? . . . . . . . . . . . . . . . . . . . . . . . . . . . 19The Right Way to Do a Classic System Upgrade . . . . . . . . . . . . . 21

The Two Types of Classic System Installations . . . . . . . . . 22What’s Right for You . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22The Steps to a Clean Installation of Your

Classic System Software . . . . . . . . . . . . . . . . . . . . . . . . . 23How to Merge Classic System Folders . . . . . . . . . . . . . . . . . . . . . 30

Clean Classic System Merging: The Easy Way . . . . . . . . . 35The Right Way to Do a Mac OS X System Upgrade . . . . . . . . . . 38

The Perilous Process of Performing a“Clean” Mac OS X Installation . . . . . . . . . . . . . . . . . . . . 39

CHAPTER 3 The Mac Upgrade Guide: Peripheral Cards . . . . . . . . . . . . . . 45Adding Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Peripheral Card Installation Tips . . . . . . . . . . . . . . . . . . . . 48What If It Won’t Boot? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Using Processor Upgrade Cards: The Good,

the Bad, and the Ugly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51A Brief Look at the Types of CPU

Accelerator Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

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Mac (8) / Upgrading & Troubleshooting Your Mac: Mac OS X Edition / Steinberg / 9359-x / Front Matter

x Upgrading & Troubleshooting Your Mac: Mac OS X Edition

CHAPTER 4 The Mac Upgrade Guide: Dealing withRAM Upgrade Pitfalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Yes, It’s All Right for You to Add a RAM Upgrade . . . . . . . . . . . 60How to Avoid RAM Upgrade Damage . . . . . . . . . . . . . . . . . . . . . 60Checking RAM Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Not All RAM Is the Same . . . . . . . . . . . . . . . . . . . . . . . . . . 63Adding RAM Upgrades to Regular Desktop Macs . . . . . . . . . . . . 66

A Basic RAM Upgrade How-To . . . . . . . . . . . . . . . . . . . . 67Adding RAM Upgrades to the iMac . . . . . . . . . . . . . . . . . . . . . . . 69Adding RAM Upgrades to iBooks and PowerBooks . . . . . . . . . . 71How to Know If RAM Is Properly Installed . . . . . . . . . . . . . . . . . 73Interpreting the Signs That Something Went Wrong . . . . . . . . . . 74

Startup Failure Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . 76The Difficult Symptoms of Intermittent RAM Failures . . . 76

CHAPTER 5 Troubleshooting Macs on the Road . . . . . . . . . . . . . . . . . . . . 83The Care and Feeding of Laptops . . . . . . . . . . . . . . . . . . . . . . . . . 84

Do You Need an Extended Warranty on Laptops? . . . . . . . 84Cleaning Your PowerBook’s Display . . . . . . . . . . . . . . . . . 85Making Your Battery Go Farther . . . . . . . . . . . . . . . . . . . . 85

PowerBook/iBook Trials and Tribulations . . . . . . . . . . . . . . . . . . 90Changing Batteries on a First-Generation iBook . . . . . . . . 92Power Manager Woes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Protecting Your Laptop Against Theft . . . . . . . . . . . . . . . . . . . . . 96Using Your PowerBook as an External SCSI Drive . . . . . . 98Using Your iBook or PowerBook as a FireWire Drive . . . 99

The Apple Laptop Travel Guide . . . . . . . . . . . . . . . . . . . . . . . . . . 100

CHAPTER 6 The Weird World of Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . 107TrueType vs. PostScript Fonts: What’s the Difference? . . . . . . . . 108

The Anatomy of a PostScript Font . . . . . . . . . . . . . . . . . . . 108TrueType Fonts Hit the Scene . . . . . . . . . . . . . . . . . . . . . . 110Introducing OpenType . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111The Sad Tale of QuickDraw GX . . . . . . . . . . . . . . . . . . . . 112A Quick Survey of Multiple Master Fonts . . . . . . . . . . . . . 113

Mac OS X Is Bursting with Font Folders . . . . . . . . . . . . . . . . . . . 114Mac OS X Font Management: Limited

to Cocoa Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . 116Finding Damaged Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

The Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119The Cure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120



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Coping with Font Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121More Font Troubles and Solutions . . . . . . . . . . . . . . . . . . . 123

Font Organization Tips and Tricks . . . . . . . . . . . . . . . . . . . . . . . . 128A Look at a Classic Font Manager . . . . . . . . . . . . . . . . . . . 128A Handy-Dandy Font Organizing Routine

(Using a Font Manager) . . . . . . . . . . . . . . . . . . . . . . . . . 131A Handy-Dandy Font Organizing Routine

for Classic Fonts (without a Font Manager) . . . . . . . . . . 133

CHAPTER 7 Dealing with Graphic File Headaches . . . . . . . . . . . . . . . . . . 135A Quick Review of Graphic File Formats . . . . . . . . . . . . . . . . . . . 136How to View PC Graphics on a Mac . . . . . . . . . . . . . . . . . . . . . . . 139

A Quick Review of Problems inOpening Graphic Files . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Preparing Mac Graphics to Work in the Windows World . . . . . . 144File Is in Correct Format . . . . . . . . . . . . . . . . . . . . . . . . . . . 145File Is in Wrong Format . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

CHAPTER 8 Making Your Printer Sing . . . . . . . . . . . . . . . . . . . . . . . . . . . 147Installing a Personal Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148Installing a Network Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150USB vs. Network Printers: Is There a Difference? . . . . . . . . . . . . 152

Network Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152USB Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

PostScript: What Is It? Why Do I Need It? . . . . . . . . . . . . . . . . . . 153Is It PostScript or a Clone? . . . . . . . . . . . . . . . . . . . . . . . . . 154Using PostScript Software for an Inkjet Printer . . . . . . . . . 155

Which Printer Driver Do I Use? . . . . . . . . . . . . . . . . . . . . . . . . . . 157What’s a PPD File and What Do I Need It For? . . . . . . . . . . . . . . 158

How to Install a PPD in the Classic Environment . . . . . . . 158How to Install and Use a PPD Under Mac OS X . . . . . . . . 163

Solving Common Printing Problems . . . . . . . . . . . . . . . . . . . . . . . 164Hints for Faster Printer Performance . . . . . . . . . . . . . . . . . 172Hints and Tips for Upgrading a Laser Printer . . . . . . . . . . . 173

How to Fix Paper Jams and Feed Problems . . . . . . . . . . . . . . . . . 175

CHAPTER 9 Troubleshooting Mice, Joysticks, and Keyboards . . . . . . . . . 177Choose Your Own Input Device . . . . . . . . . . . . . . . . . . . . . . . . . . 178ADB Input Device Cautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182Installing Input Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

ADB Input Device Installation Guidelines . . . . . . . . . . . . . 183USB Device Installation Guidelines . . . . . . . . . . . . . . . . . . 183



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Test Drive Your Keyboard First . . . . . . . . . . . . . . . . . . . . . 184Dealing with Long ADB Chains . . . . . . . . . . . . . . . . . . . . . 185ADB Device Problems and Solutions . . . . . . . . . . . . . . . . . 186

How to Handle the USB Connection . . . . . . . . . . . . . . . . . . . . . . . 189Using USB on an ADB Mac . . . . . . . . . . . . . . . . . . . . . . . . 189USB Has Its Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190USB Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . 190

CHAPTER 10 The Monitor Is the Window of the Computer World . . . . . . . 193Display Selection Hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194Installing a New Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197Making the Picture Look Right on a CRT Monitor . . . . . . . . . . . . 198

Where Are Those Adjustments? . . . . . . . . . . . . . . . . . . . . . 200Display Adjustments by the Numbers . . . . . . . . . . . . . . . . 202How to Make Your Display Adjustments . . . . . . . . . . . . . . 205Adjustment Problems/Solutions . . . . . . . . . . . . . . . . . . . . . 209

Using ColorSync to Calibrate Your Display . . . . . . . . . . . . . . . . . 209ColorSync: Its Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Hints and Tips about Multiple Displays . . . . . . . . . . . . . . . . . . . . 216What’s Wrong with My Picture? . . . . . . . . . . . . . . . . . . . . . . . . . . 218

An Old Display on a New Mac . . . . . . . . . . . . . . . . . . . . . . 218Curing Common Picture Irregularities . . . . . . . . . . . . . . . . 219No Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

CHAPTER 11 Help with Mixed Mac/Windows Offices . . . . . . . . . . . . . . . . . 227Making Macs and PCs Communicate Peacefully . . . . . . . . . . . . . 228

Accessing DOS or Windows Files on Your Mac . . . . . . . . 228Solving File Opening Problems . . . . . . . . . . . . . . . . . . . . . 229How to Change File Mapping . . . . . . . . . . . . . . . . . . . . . . . 232Networking Mac and Windows Computers . . . . . . . . . . . . 233

Troubleshooting Mixed Network Problems . . . . . . . . . . . . . . . . . 238Common Cross-Platform Networking

Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . 239How to Handle a Windows Emulator on a Mac . . . . . . . . . . . . . . 243

How PC Emulators Work . . . . . . . . . . . . . . . . . . . . . . . . . . 244A Look at Windows Emulator Performance . . . . . . . . . . . . 245An All-Too-Brief Primer on

Windows Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . 246In Defense of Your Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

The Truth about Mac System Stability . . . . . . . . . . . . . . . . 249The Windows View of the Mac Environment . . . . . . . . . . 250Is the Mac Really Slower? . . . . . . . . . . . . . . . . . . . . . . . . . 252Where to Find Mac Software . . . . . . . . . . . . . . . . . . . . . . . 253



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CHAPTER 12 Do You Have a Computer Virus? . . . . . . . . . . . . . . . . . . . . . . 255Are Computer Viruses a Danger to Mac Users? . . . . . . . . . . . . . . 256The Real Dangers of Cross-Platform Viruses . . . . . . . . . . . . . . . . 258

PC-Borne Viruses and the Dangers to Mac Users . . . . . . . 259How to Know If It’s a Virus or a Software Problem . . . . . . . . . . . 260

Mac Viruses and Their Effects . . . . . . . . . . . . . . . . . . . . . . 260Choosing and Installing Virus Protection Software . . . . . . . . . . . 265

Is Mac OS X Immune to Ordinary Mac Viruses? . . . . . . . . 265Comparing Norton AntiVirus and Virex . . . . . . . . . . . . . . 266Virus Program Oddities . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

CHAPTER 13 Keeping Your Hard Drive Healthy and Happy . . . . . . . . . . . . 273A Brief Primer on Cataloging a Disk Drive . . . . . . . . . . . . . . . . . 274

It’s All in Little Pieces Rather Than Big Ones . . . . . . . . . . 275Erasing and Formatting: What’s the Difference? . . . . . . . . 275Which Formatter? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276Partitioning: Making Little Things Smaller . . . . . . . . . . . . 278Organizing All This Stuff . . . . . . . . . . . . . . . . . . . . . . . . . . 279Hard Drive Directories: You Can’t Tell a

Book by Its Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279What Can Go Wrong with a Drive and How to Fix It . . . . . . . . . . 287

How a Simple Shut Down CommandProtects Your Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Other Causes of Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 288Protecting Your Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288A Guide to Partitioning Your Drive . . . . . . . . . . . . . . . . . . 288What’s a Bad Block and What Do I Do about It? . . . . . . . . 291Is Optimizing Truly Necessary? . . . . . . . . . . . . . . . . . . . . . 291

How to Cope with Drive Directory Problems . . . . . . . . . . . . . . . . 294Run Regular Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . 294Does It Make a Difference If You Don’t Have SCSI? . . . . 298Checking Mac OS X’s Startup Disk via

the Command Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300What to Do If Hard Drive Diagnostic Programs Fail . . . . . . . . . . 302

Corrupted Device Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . 303The Dangers of Leaving Hard Drive Damage Unfixed . . . 304Drive Hardware Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

CHAPTER 14 Foolproof Backup Techniques Explained . . . . . . . . . . . . . . . 307Why Backups Are Necessary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

How Big Companies Back Up Data . . . . . . . . . . . . . . . . . . 310



xiv Upgrading & Troubleshooting Your Mac: Mac OS X Edition


Backups: How, What, and When . . . . . . . . . . . . . . . . . . . . . . . . . . 311Backup Software Choices . . . . . . . . . . . . . . . . . . . . . . . . . . 312An Overview of Backup Media . . . . . . . . . . . . . . . . . . . . . 316Your Regular Backup Plan . . . . . . . . . . . . . . . . . . . . . . . . . 319What Do You Back Up? . . . . . . . . . . . . . . . . . . . . . . . . . . . 321Application Backup Features . . . . . . . . . . . . . . . . . . . . . . . 322

How to Restore Your Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326Test Driving Your Backup Strategy . . . . . . . . . . . . . . . . . . 326

What If the Backup Goes Bad? . . . . . . . . . . . . . . . . . . . . . . . . . . . 327Fixing a Bad Retrospect Storage Set . . . . . . . . . . . . . . . . . 327Other Backup Recovery Methods . . . . . . . . . . . . . . . . . . . . 329

CHAPTER 15 Storage Device Technologies: Dealingwith SCSI Chain Hassles . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333How to Organize the SCSI Chain . . . . . . . . . . . . . . . . . . . . . . . . . 334A Handy Guide to SCSI Voodoo . . . . . . . . . . . . . . . . . . . . . . . . . . 336

Do Drives Really Last for 500,000 Hours? . . . . . . . . . . . . 338Internal vs. External: What’s the Difference? . . . . . . . . . . . . . . . . 339

Making Sense of SCSI Jumper Settings . . . . . . . . . . . . . . . 340Determining the Kind of Drive Mechanism

That’s Installed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342The Safe Way to Install a New Internal Drive . . . . . . . . . . 343The Safe Way to Install a New External Drive . . . . . . . . . . 345The PowerBook SCSI Port: What Were

They Thinking? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346Adding a SCSI Accelerator Card . . . . . . . . . . . . . . . . . . . . . . . . . . 347

Single Channel vs. Dual-Channel . . . . . . . . . . . . . . . . . . . . 347SCSI Speeds Compared . . . . . . . . . . . . . . . . . . . . . . . . . . . 347

A Quick Guide to Solving SCSI Chain Problems . . . . . . . . . . . . . 349Mac Freezes When Copying Large Files . . . . . . . . . . . . . . 349Mac Freezes with Gray Screen When You Boot . . . . . . . . 349

The End of SCSI? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352What’s ATAPI? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352Master and Slave . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352FireWire: The End of SCSI Hassles? . . . . . . . . . . . . . . . . . 355

CHAPTER 16 Making Your New Scanner Work Better . . . . . . . . . . . . . . . . . 359The Right Way to Install a Scanner . . . . . . . . . . . . . . . . . . . . . . . . 360

Scanning Software: The “X” Factor . . . . . . . . . . . . . . . . . . 361Checking SCSI Settings and Hardware Locking Switches . . . . . . 362

A Warning about Hardware Locking Switches . . . . . . . . . 362



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What If the Scanner Freezes? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363SCSI Scanner Problems and Solutions . . . . . . . . . . . . . . . . 364USB Scanner Problems and Solutions . . . . . . . . . . . . . . . . 366

How to Do That First Scan with Confidence . . . . . . . . . . . . . . . . . 367Quick Routes to Better Quality Scans . . . . . . . . . . . . . . . . 368OCR Trials and Tribulations . . . . . . . . . . . . . . . . . . . . . . . . 370Twain vs. Plug-In: Any Difference? . . . . . . . . . . . . . . . . . . 372Stuck with Bundled Software? . . . . . . . . . . . . . . . . . . . . . . 372

CHAPTER 17 Overcoming the Network Hassle . . . . . . . . . . . . . . . . . . . . . . 375File Sharing Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376

The Fast Way to Share Files . . . . . . . . . . . . . . . . . . . . . . . . 376Setting Access Privileges . . . . . . . . . . . . . . . . . . . . . . . . . . 381Granting Access Privileges to Shared Macs . . . . . . . . . . . . 381

Fixing AppleTalk Network Troubles . . . . . . . . . . . . . . . . . . . . . . . 383File Sharing Headaches . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386

Getting Started with Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388A Brief Ethernet History . . . . . . . . . . . . . . . . . . . . . . . . . . . 389Common Sense Ethernet Advice . . . . . . . . . . . . . . . . . . . . 391AirPort Networking Basics . . . . . . . . . . . . . . . . . . . . . . . . . 393

Networking via TCP/IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395Is It Faster? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 396

How to Protect Your Files on a Network . . . . . . . . . . . . . . . . . . . 397Setting Access Privileges on Dedicated File Servers . . . . . 398

CHAPTER 18 Adding System Utilities and Overcoming System Conflicts . . . 401The Classic Appearance Control Panel and Mac OS X . . . . . . . . 402Desktop Makeovers and Mac OS X . . . . . . . . . . . . . . . . . . . . . . . 404Desktop Decoration Programs: Good or Bad? . . . . . . . . . . . . . . . 405Use Classic System Enhancements with Few Problems . . . . . . . . . . 408

A Guide to Using System Enhancements . . . . . . . . . . . . . . 409How to Check for System Conflicts . . . . . . . . . . . . . . . . . . . . . . . 411

Classic Mac OS System Crashes: Finding the Cause . . . . . 411How to Handle Mac OS X System Problems . . . . . . . . . . . . . . . . 418

About Super User Access . . . . . . . . . . . . . . . . . . . . . . . . . . 419Fixing File Permission and Ownership Problems . . . . . . . 419Disabling a Kernel Extension . . . . . . . . . . . . . . . . . . . . . . . 421Common Mac OS X System Problems and Solutions . . . . 422

Where to Learn About Software Updates . . . . . . . . . . . . . . . . . . . 425And Now, Apple’s Solution . . . . . . . . . . . . . . . . . . . . . . . . 427



xvi Upgrading & Troubleshooting Your Mac: Mac OS X Edition


CHAPTER 19 How to Make Video Capture Hardware Work . . . . . . . . . . . . 429Are You Ready to Capture Video? . . . . . . . . . . . . . . . . . . . . . . . . 430

A Brief Look at Video Editing Techniques . . . . . . . . . . . . 431Putting Together Your Video System . . . . . . . . . . . . . . . . . 431

Selecting and Installing the Right Video System . . . . . . . . . . . . . 432The Camcorder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 432Video Capture Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433Can You Capture Video with USB? . . . . . . . . . . . . . . . . . . 434Video Capture Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 435

Where Do I Store It? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438Consider RAID for Serious Video Work . . . . . . . . . . . . . . 439

How to Handle Video Capture Problems . . . . . . . . . . . . . . . . . . . 440Preparing for Your Editing Session . . . . . . . . . . . . . . . . . . 440Capturing Live Video from a Camera . . . . . . . . . . . . . . . . 441Can You Use a Classic Video Capture Application

with Mac OS X? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 441Common Video Editing Problems with iMovie . . . . . . . . . 442Common Video Editing Problems with Final Cut Pro . . . . 443Common Video Editing Problems with

Adobe Premiere . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444

CHAPTER 20 Making the Modem Connection . . . . . . . . . . . . . . . . . . . . . . . 447Making 56K Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 448

The Cold, Hard Facts about ModemConnection Speeds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 448

The Right Way to Hook Up a Modem . . . . . . . . . . . . . . . . . . . . . . 449Before You Install Your Modem . . . . . . . . . . . . . . . . . . . . 450Installing Your New External Modem . . . . . . . . . . . . . . . . 452An Overview of Internal Modems . . . . . . . . . . . . . . . . . . . 454

Why It Won’t Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 458Defective Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 458Bad or Incorrect Serial Cable . . . . . . . . . . . . . . . . . . . . . . . 458Slow Connection Speeds . . . . . . . . . . . . . . . . . . . . . . . . . . 459Busy Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 460Sudden Disconnects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 461

How to Test Your Modem’s Real Connection Potential . . . . . . . . 462What’s a Modem String and How Do I Use It? . . . . . . . . . . . . . . . 464

CHAPTER 21 Dealing with Internet Access Problems . . . . . . . . . . . . . . . . . 467Solving Internet Connection Problems . . . . . . . . . . . . . . . . . . . . . 468

Bad or Lost Internet Connections . . . . . . . . . . . . . . . . . . . . 468



Contents xvii


The Magic and Mystery of the InternetPreference Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 471

Internet Software Problems . . . . . . . . . . . . . . . . . . . . . . . . . 476How to Speed Downloads and Uploads . . . . . . . . . . . . . . . . . . . . 480Getting Top Performance from Your Internet Connection . . . . . . 480

The Low-Down on Broadband Access . . . . . . . . . . . . . . . . 481A Fast Look at Firewalls . . . . . . . . . . . . . . . . . . . . . . . . . . . 485

CHAPTER 22 Making Your Web Browser Browse . . . . . . . . . . . . . . . . . . . . 489What to Do When You Cannot Access a Site . . . . . . . . . . . . . . . . 490Making Your Browser Run Faster . . . . . . . . . . . . . . . . . . . . . . . . . 493Tips on Speeding Up a Web Browser Cache . . . . . . . . . . . . . . . . . 493

Removing Web Caches . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493Boosting Web Cache Size . . . . . . . . . . . . . . . . . . . . . . . . . . 501Coping with Web Slowdowns . . . . . . . . . . . . . . . . . . . . . . 504Internet Software Crashes . . . . . . . . . . . . . . . . . . . . . . . . . . 505

How to Make Online Graphics Look Sharper . . . . . . . . . . . . . . . . 507For AOL Users Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 507Web Artwork Advice for All Users . . . . . . . . . . . . . . . . . . 508

CHAPTER 23 Making Email Work for You . . . . . . . . . . . . . . . . . . . . . . . . . 511When Email Doesn’t Reach Its Destination . . . . . . . . . . . . . . . . . 512How to Handle Email Attachments . . . . . . . . . . . . . . . . . . . . . . . . 514Is There a Danger from Email Viruses? . . . . . . . . . . . . . . . . . . . . 515

A Real Email-Driven Virus . . . . . . . . . . . . . . . . . . . . . . . . 515How to Avoid Email Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 517

AOL Email Quirks and Solutions . . . . . . . . . . . . . . . . . . . . 518Internet Email Quirks and Solutions . . . . . . . . . . . . . . . . . . 520Getting a Handle on Email Spam . . . . . . . . . . . . . . . . . . . . 521

APPENDIX QuickStart Upgrade and Troubleshooting Guide . . . . . . . . . . 539Installing a New Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 540Reinstalling System Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 540Adding Peripheral Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 541Adding RAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 541Advice for Road Warriors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 542Mac OS X Font Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . 542Graphics Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 542Printing Under Mac OS X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 543Using Input Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 543Installing a New Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 544Living in the Windows World . . . . . . . . . . . . . . . . . . . . . . . . . . . . 544



xviii Upgrading & Troubleshooting Your Mac: Mac OS X Edition


Computer Viruses and Mac OS X . . . . . . . . . . . . . . . . . . . . . . . . . 545Hard Drive Diagnostic Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 545Don’t Forget Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 546Take Care with SCSI Chains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 546Take Care Setting Up a Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . 546Network in Confidence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 547Add System Enhancements with Care . . . . . . . . . . . . . . . . . . . . . . 547Make Video Editing Work Better . . . . . . . . . . . . . . . . . . . . . . . . . 548Make Your Modem Connect Faster . . . . . . . . . . . . . . . . . . . . . . . 548Broadband Access Concerns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 548Improving Web Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 549Make Email Work Better . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 549

GLOSSARY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 551

INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 581



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