GNU Sample Architecture

2

Discussion Points

NYU’s Global Network University at a GlanceVision Reality

A Global IT Plan Resulting in Tiers

Friends/Sponsorship

Watch it grow (and don’t plan to sleep much)

NYU at a Glance: 1 Campus, 2 Portals, 12 Sites

Legend:

Black = Portal Campus

NYU Abu Dhabi – Saadiyat Island

NYU Shanghai

Berlin

Singapore

Buenos Aires

Washington, DC

NYU New York

Tel Aviv

Florence

Accra

Sydney

Prague

London

Madrid

IT @NYU Common Solutions Group

Vision

IT @NYU Common Solutions Group

September 12, 2012

Reality

Global Site Characteristics

Tier Scope IT Service Staffing

Campus Multi-Building, Student Entry Point,

Grad/UG- Admission-Graduation

Provider; GNU IT Security

Standards

On-site and Travel Staff’

Multi-site Support

Portal Global Location, Student Entry Point;

UG/Admission-Graduation Multi-

Building

Consumer/Provider

On-site IT; Dual-site (NYU/NY

and Local)

Site Global Location, Student Study Away; Multi-or Single Building

Consumer Local IT Liaison; Leverage Portal; Local Service by

necessity

IT Service Tier Characteristics

Service Level 1 Help Desk Staff

Level 2 Expert Staff

Level 3 Expert Staff

Tier A 24x7x365 24x7x365 for production and development

work

24x7x365 for production and development

work

Tier B 24x7x365 On Call for production

emergencies

On Call for production

emergencies

Tier C 24x7x365 Not available Not available

Transitioning Services to Higher TiersService Tier C Tier B Tier A

Blackboard

FAME

E-mail

NYU Classes

SIS, Albert

NYU Blogs, NYU Wikis

UDW+

Phase 1:Phase 2: Phase 3:

NYU Classroom Technology Tiers

•Tier I – Basic Technology Classroom – Classroom provides audio/video presentation capability from local

(computer hard drive, CD/DVD/Flash drive, audio device, etc.) and remote sources (internet). A computer

with internet access is provided for the instructor with standard and selected specialized software for

instructional purposes; Inputs for an additional computer and additional media devices are provided. Wireless

access is available for students. If classroom is large, speech reinforcement is provided.

•Tier II – Smart Classroom – In addition to Tier I capabilities, classroom provides “touch screen” or wall

mounted media control system (i.e., Crestron System) for controlling media input/output, projection screen,

etc. (e.g., Crestron System) from one location. Tier II classrooms may also have audio/video capture

technology.

•Tier III – Video Conferencing Classroom – In addition to Tier I and II capabilities, Tier III classrooms have

installed video conferencing equipment to provide synchronous (live) audio/video communication with remote

site(s). This includes cameras, microphones and additional communications and network equipment.

Pre-GNU - Nominal Computer/Internet/SupportStudents, faculty, researchers, & administrators create their own material, provision their own internet access, & share information using basic tools such as email.

GNU Tier I – Entry (ACHIEVING MINIMUM GNU SERVICE LEVELS)Minimum GNU core services provide easy & secure access to NYU wireless & internet service at Academic Centers, & IT support to help students get up & running with basic services found at NYU Home, such as access to library resources.

GNU Tier II – Standard GNU Services for teaching, learning & research allow students & faculty access to advanced multimedia content creation with light 1-1 collaboration; predictable access to NYU shared academic & administrative tools & the internet at Academic Centers & Residence Halls.

GNU Tier III - Advanced GNU Services enable instructional videoconferencing & advanced multimedia & simulation content creation & data sharing with advanced collaboration.

Tiered GNU IT Categorization

April 11, 20129IT@NYU FY2013 Principals Meeting

Define Your Customer

April 11, 2012

Site and Student Enrollment (Semester)

Pre-GNUTier I – Entry

Tier II - Standard

Tier III – Advanced

NYU NY

NYU Poly

NYU Abu Dhabi

NYU Shanghai

Madrid

Florence

London

Paris

Prague

Sydney

Buenos Aires

Berlin

Accra

Singapore

Tel Aviv

Washington, DC

Key:

Current:

Minimum:

(FY13 Proposed)

Target:

(Prospective Future Proposal)

Matching Site Characteristics and Programing to a Target State

Source: IT@NYU FY2013 Principals Meeting 10

Community Life(Brown, chair)

Research(Horn, chair)

Teaching & Learning

(Santirocco, chair)

Administration (Dorph, chair)

IT Infrastructure: including connectivity, phones, shared services(Delaney, McMillan)

IT Strategic Planning(Foley, Dorph, co-chairs)

Quarterly IT Review for Provost & EVP

IT ArchitectureReview Board(Horn, chair)

IT@NYU FY2013 Principals Meeting 11

University Governance to Guide and Align with IT Friends

Reference Slides

12

GNU Service Site Launches – Sydney

More Friends

AY12-13 GNU Site Development EffortsIT Project Core Team (PCT) Members

Page 14

Site StatusIT Project Manager

Service Lead

Tech. Lead*

Program Lead-NY

On-SiteLead Note

Berlin (Dorm)

ActiveRobert Arena

Natalie Hidalgo

JackBurke

Gabriella Etmektsoglou

Support from John Wood on site staff at Gabriella’s direction

Sydney ActiveRobert Arena

Brian Schiesser

Kenneth Barneys

Ric Mejias**

Historic protections require specialized solutions; no local NYU presence

Washington ActiveIn Recruitment

Natalie Hidalgo

Basil Katradis

To Be Identified (Regional)

Tight launch timeline due to challenges in excavation

Paris PlanningIn Recruitment

Natalie Hidalgo

To Be Assigned

Caroline Montel-Glasson

Support from Chris Bouchard on site staff at Caroline’s direction

Tel Aviv PlanningRobert Arena

Natalie Hidalgo

To Be Assigned

To Be Identified -

Accra CompleteRobert Arena

Natalie Hidalgo

Jonathan Tawiah**

Akosua Anyidoho

Tracking potential development of new programs at 4th Norla Street location

* Technical teams consist of Subject Matter Experts (SMEs) from throughout IT@NYU and provider partnerships as needed** Provided locally through provider or vendor partnership

GPMO – IT Program Management

Carlos García, Director

More Friends

Pilots – Nothing Lasts for Ever….

Incubate OperateStandardize

• Oversees business case development and submission

• Manages a set of projects from execution through completion

• Reports on status of project work and budgets, portfolio health and portfolio alignment with strategic initiatives

• Support Portfolio and Project Managers by coordinating technical skills and resources across organizations

• As required, serves as technical lead on project groups and teams

• Reports on technical interdependencies, risks, issues, and opportunities across projects and portfolios

• Develops one or a small set of projects with the Portfolio Manager

• Executes projects within defined scope and budget

• Reports on project status, budget, risks, and issues

Page 15

Incubate Ideas….

CHINA

SHANGHAI

NYU Shanghai – Opportunities in ShanghaiWatch it grow and don’t plan to sleep much

China

Shanghai

NYU-Net

NYU

-Net

NEW FIBER

NYU-Net managed network

Physics Building

Science Building

Student Dormitories

China Entercom

China Telecom

Library Machine Room

ECNU

NYU Shanghai - NYU-Net Deployment to ECNU

GNU Service Site Launches – Sydney

Consolidated Projects ViewStrategic Area Status Project Project Manager % Finish

Teaching & LearningOn Time

NYU Classes Project Jeff Pasch 36% 9/20/13NYUStream - Pilot to production Patrick Pierre-Louis 56% 8/23/12Paris Academic Center Robert Arena 0% 1/3/13

Late Global Classroom Pilot - design/build David Welch 94% 4/2/12

Community Life On TimeNYU Mobile App Monica McSharry 29% 6/12/12Office of Global Services (OGS) - Technical Integration Danielle Green 2% 11/29/13

Research On Time NYUAD High Performance Computing Manie Kruis 29% 10/22/14

Administration

On Time

Advance Web Application Project (Phase 2B) Raymond Lau 51% 6/11/12ePro / AM / Inventory - AD PS Procurement Systems Impl Steven C Adler 0% 5/3/12HECH/MDM Ken Stuart Yelton 2% 11/29/12Hyperion System 11 Andrew Maliszewski 72% 8/31/12NextGen FAME - Integrating Systems Analysis (COA) Steven C Adler 0% 6/13/12Oracle BPM Workflow Replatforming Project Christopher Weakley 87% 6/10/11PeopleTools/MP16 Upgrade Project Josh Lerner 49% 8/31/12SIS for NYU Shanghai Ken Stuart Yelton 3% 3/15/13SIS, Next Generation Jim Brewer 58% 8/31/12

LatePeopleSoft New Admin Portal   90% 2/24/12PIT Data Conversion - Legacy to Campus Solutions Felisa L Guzman 0% 2/1/12University Data Warehouse (UDW+) Ora Fish 9% 9/15/11

Behind PeopleSoft ImageNow - Phase 3 Ken Stuart Yelton 54% 5/11/12

Infrastructure

On Time

Generators for SDC - Construction and Commissioning John Prinz 0% 8/20/12Global WAN - Next Generation Dennis Dubberley 0% 12/14/12IP Telephony/VoIP Campus Roll-out - Phase 1 Year 1 Daniel E Malone 32% 8/17/12Novell Migration Danielle Green 84% 8/23/12NYU Shanghai Site Development Planning Sean Tobin 20% 9/1/14NYU Wireless Expansion Phase 3 Stephanie A Chelales 60% 9/4/12UPS Upgrade @ WDC John Prinz 44% 4/30/13

Behind

Infrastructure Strategies Task Force Evette Ghaly 67% 4/30/12NYU Sydney Site Development Robert Arena 23% 9/26/12NYU Washington, D.C. Site Development Robert Arena 25% 8/23/12Polytech & NYU Network Connectivity Daniel E Malone 76% 6/5/12

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GNU Service Site Launches – Washington D.C.

Lobby Wall Government Affairs Office