GO BEYOND TRADITIONAL SELLINGSELL SMARTER, ACT FASTER. BE RELEVANTEVERYWHEREJennifer Mouradian
Solution Advisor Customer Engagement & Commerce
SAP Hybris
YOUR TOOLS DON’T DO WHAT YOU NEED
OF CRM DEPLOYMENTS FOR SALES HAVE POOR USER ADOPTION.
74%
SOURCE: CHIEF SALES OFFICER INSIGHTS
THE NEW RULESSALES – BE AGILE and DATA DRIVEN
“By 2017, 65% of sales organizations will use smart phone and tablets to drive adoption and improve data quality for SFA applications”Source: Gartner
Smart engagements
- anytime, anywhere
Omnichannel Selling
Sales Effectiveness: More
time to sell
SO, HOW DO YOU SELL SMARTER IN THE
DIGITAL ECONOMY?
SELL SMARTER. ACT FASTER. BE RELEVANT. EVERYWHERE
INDUSTRY
SAP HANA CLOUD PLATFORM, INFRASTRUCTURE, INTEGRATION
SAP Cloud for Sales
REAL-TIME PREDICTIVE ANALYTICS
Sell Anywhere, Anytime
Turn Insight into Action
Sell More, Admin less
Know Your Customer
COMMERCE SALESMARKETING SERVICE
Sales force automation (SFA) solution
that empowers sales teams to sell smarter
SAP CLOUD FOR CUSTOMER
WHAT IS: SAP HYBRIS CLOUD FOR CUSTOMER
SAP HYBRIS Cloud for Sales
End-to-End mobile solution from Lead to Quote
Real-time Analytics
Sales collaboration
Industry solutions
End-to-End mobile solution for field service
Customer service across every channel: email, web, phone, social, SMS
SAP HYBRISCloud for Service
SAP HYBRIS Cloud for Social Engagement
SAP Hybris Cloud for Service +
1:1 customer interaction through social channels
Integrated with Facebook, Twitter, YouTube etc.
SAP HYBRIS Cloud for Customer TRIAL
via SAPSTORE
Entry level Digital Cloud CRM for small teams, with sales and service enterprise-grade capabilities
Try for 30 days and then upgrade
SAP HYBRIS CLOUD FOR SALES
Opportunity Management & Insight Easy Lead, Opportunity, Activity Management & timeline
Tailored sales methodology, Guided Selling
Competitor insight, Partner Management
Notes History
Account & Territory Management
Account & Contact Update, Merging, Relationship
management
360 Customer Intelligence, Change history
Territory management & Alignment
Collaboration & Social
Feeds, Followers and @mentions
Internal, Customers, Partners
Deal Sites, Social Selling
Integration Pre-built integration to SAP ERP & CRM, SAP JAM
Partners like InsideView, D&B 360, Xactly & more
Mashups with most other apps
Real-Time & Predictive Analytics Embedded & Custom Dashboards, Forecasting
Mash-ups with SAP BW & Business Objects
KPIs, embedded & ad hoc reporting
Broadcasting
Local & Global Administration
Groupware Integration
Full-Featured support for MS Outlook , Google
Gmail and Lotus Notes, Server side via
partner (e.g. Office 365)
Real-time, scalable, powered by SAP HANA
Simplified enhancement tools for power users
Easily extended for tailored UX and business processes
PlatformMobility
Complete mobile apps, no extra cost
Support for iPad, iPhone, Android, MS Windows, Watch
Responsive UI with Off-line support
Business Card Scanner
Quote & Order Management Integrated pricing and transactional document
creation with SAP ERP or CRM
Mobile online & offline order capture
CPQ through partners
Signature Capture
Visit Management & Execution Complete Activity and Task Management
Visit and Route Planning and Execution, Map Views
Survey Design and Execution
Productivity & Personalization Flags
Tags
Shelf
Quick Creates
Field Extensions
Workflow
Map Views
Graphical Views • Target Segments, Email Campaigns
• Promotion Calendar View
• Mass Activity & Lead Generation
Simple Marketing
Supporting the Spectrum of Industries: Manufacturing – Consumer Products – Services and
More …
SELL ANYWHERE, ANYTIMEMOBILE FIRST APPROACH
Full-featured, seamless
experience from on-line to
mobile
Engage in real time with your
customers, manage your
activities, and track your
performance, even when
you’re offline
TURN INSIGHT INTO ACTION
Access to real-time customer analytics and
sales data in the context of accounts and
opportunities to engage and connect with
customers in a personal, relevant way
Comprehensive customizable KPI tiles,
reports, and dashboards
Sophisticated analytics infrastructure
Simplified ad-hoc and custom reports
Deliver intelligence where needed
EMAIL INTEGRATION
DESCRIPTION
Groupware integration allows for the sales rep to
easily link their appointments, e-mails, and tasks
with their accounts in the Cloud for Sales system,
keeping the interactions with the customers up to
date.
KEY DIFFERENTIATORS
Native support for Outlook, Lotus Notes and Gmail
DRIVE YOUR BUSINESS FROM
YOUR EXISTING TOOLS
Provide sales and service users with familiar
and easy to use environment
Bi-directional synchronization of:
Appointments – Tasks - Contacts
EMAIL INTEGRATION - LINK CONVERSATIONS TO OPPTY
COLLABORATION AND FEEDS
DESCRIPTION
Native collaborate with Account team
Pre-Built integration to SAP JAM
Share updates to Accounts, Contacts,
Opportunities etc.
Collaborate and share content with external
participants (customers/partners)
KEY DIFFERENTIATORS
Collaboration throughout all SAP application in the
business context
Leverage the collective genius
Improved sales efficiency
Always stay up to date
Holistic collaboration approach
KNOWLEDGE & OPERATIONAL BENEFITS
KNOW YOUR CUSTOMER
Bring back-office to the front office.
Get back-office information pushed to you in
real-time so that you no longer need to hunt
for pricing, quotes or other order-to-cash
information.
With native SAP ERP and SAP CRM
integration and business application mash-
ups, you’re always effortlessly up-to-speed
on your customers and accounts.
Leapfrog with Omni-Channel Selling,
Industries and Predictive Analytics
Differentiate with Experience, Insight,
Integration, and Industries
Common Components
SAP HYBRIS CLOUD FOR SALES
New Innovation Every Quarter
Extending the Core
Sales
Quotes
Collaboration &
Feeds
Leads
Territory
Management
Activities /
Groupware
OpportunitiesCustomer
InsightActivity Planner
Travel /
Learning
Offline Mobile
Product
Content &
Catalog Mgmt**
Analytics &
PredictiveMobility Integration Framework Key User Extensibility
Collaboration
& WorkflowCustomization Framework
= Build = Integrate, Partner
Sales MarketingAccounts /
Contacts
Products /
PricingSales Planning Forecasting
Visit Plans &
Surveys
CommissionsSales
Intelligence
SAP HANA CLOUD PLATFORM
#1 #2 #3
** = Integration with Hybris
Partner
Management
Next-gen.
User Exp.
IndustriesEmbedded
Predictive
Analytics
Sales
Performance &
Effectiveness
SAP STRATEGY FOR SALES LEADERSELL SMARTER
SELL ANYTIME,ANYWHERE
TURN INSIGHT INTO ACTION
MORE TIME SELLING -LESS ADMIN
KNOW YOUR CUSTOMER
Marketing Assets
New Product VideosSAP Hybris Cloud for Sales
Day in the
Life of Sales
Update your Forecast on Go
Transform Retail Execution
Sales
Managers-
Monitor your
sales team
CUSTOMERS
SAP HYBRIS CLOUD FOR CUSTOMER
CPG &
Life Sciences
Manufacturing Services & Public Sector
Retail & Wholesale
High Tech & Telco
Media, Sports,
Entertainment, Travel
CUSTOMER VIDEOS
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Feel free to connect with me at :
www.linkedin.com/in/jennifermouradian/
©
THANK YOU!