Go Mobile to Ramp Up Service Efficiency
John Tiglias
Sr. Vice President, Information Technology
Transfield Services Americas
William Ponseti
Global Head, EC&O Industry Business Unit
SAP AG
© 2013 SAP AG. All rights reserved. 2 Public 8 of the Top 10 EC&O Companies in North American Run SAP
Leading construction companies run SAP in all categories
Analytics Mobile
Database &
Technology Cloud Applications
Business Transformation with SAP at Transfield Services SAPPHIRE EC&O Theatre Presentation – May 14, 2013
OUR GLOBAL PRESENCE
11 countries | 20 industries | +200 clients | +26,000 employees
4
Resources and Energy
Hydrocarbons, Mining and Process and Power
Generation
Infrastructure Services
Roads, Rail, Public Transport, Water and
Transmission and Distribution
Property and Facilities Management
Property, Defence and Telecommunications
5
Defining what we do
CONSULTING
ENGINEERING
CONSTRUCTION
OPERATIONS
MAINTENANCE
UPGRADES
To be the
knowledge leader
in asset
management
services.
The Case for Change
6
The following key business issues will be addressed by migration to a new platform:
A lack of high quality standard information for management and decision making
High levels of customisation of the existing platform resulting in high transition costs relating to establishment costs for new customers
Risks in relation to ongoing support of the current out-dated IT architecture
Lack of competitive advantage in the marketplace due to our out-dated technology platforms and processes
Pressure on operating costs and margins
To provide an
enterprise
framework
To achieve the
vision
Business change
ownership and
adoption
One source of truth
One company, one culture, one team, and
Operational efficiencies
Breaking down the silos and working as collaborative teams to agree on common best practices
Develop a strong change management program
Enable each region to be the knowledge leader in asset management services
The ability to better serve our global customers
A flexible foundation for future growth
New best practices and the platform to leverage current best practices
Perspectives on Quantum: The Video
7
• Increasing Competitive Advantage:
Improving fact based planning and decision making; Improving quality and reliability of service delivery; and Improving customer and employee satisfaction
• Creating Value:
Improving productivity and reducing operating costs; and Driving process efficiency and continuous business
improvement.
• Realign Business Vision: SAP’s Platform/Solution Strategy Platform re-fresh provided an opportunity to assess
architecture options
Quantum Key Drivers & Benefits
8
Seven key business processes areas
9
Finance and Operations
(FINOPS) 94 proposed
business processes
3. Prospect to Tender
(PTT)
4. Contract to Cash
(CTC)
5. Project and Portfolio
Management
(PPM) 6. Asset and
Services Management
(ASM)
7. Procure to Pay
(PTP)
2. Finance to Manage
(FTM) 1. Hire to Retire (HTR)
13 proposed business
processes
• Mobility
Infield Data Capture
Supports Process Standardization & Safety Culture
• On-Premise & Cloud: Connecting with Employees
Anytime/Anywhere
Ease of Access
• Reporting & Analytics
Greater Transparency
Consistency of Presentation
Quantum Key Technology Drivers
10
Business Warehouse & Business Objects Central Data Storage and Enhanced Reporting Capability
SAP SRM 7
Talent Management
SAP ECC6 Scheduling /Planning
(Click & CPM)
SAP CRM 7
Business Development
Supplier Information
Finance Procurement
Relationship Management
Self Service
Payroll
Project Systems
People Data
Sales & Distribution
Asset & Service Management
Mobility (Syclo)
Client and JV systems Contract Specific IT Requirements
Interaction Centre
Succession Planning
Learning Management
Compensation & Benefits
Recruitment
Workforce Planning
Performance Management
Mobility
Improved response time for work orders
Reduced travel time as work is dispatched to staff directly and not to home office
Shortening the distance between field staff and office
Improved quality of asset information and information captured at source
Scheduling
Two way integration into project systems to allow integrated planning, scheduling and reporting between projects and turnarounds
Options for both manual or automated scheduling
Integrated view of where people are working
Talent Management
Single global view of skills and competencies
Warning when qualifications expire
Skills and training course catalogue
Search for staff with required skills
Online PDRs
Increase transparency of PDR completion and adherence to process
Cascading of business objectives
Direct link between performance management and compensation and benefits
Faster and more accurate on boarding of staff
Linked to Personnel Administration and keeps track of individual even if they leave i.e. Cannot return if not suitable for rehire
Company assets captured against employee
Position notifies if specific qualifications are required
SAP ECC6
Payroll, People Data & Self Service
Global view of current and future people and organisation data
Simplified time entry system
Allowances calculated automatically
Only hours worked need to be recorded in order to get paid
Automated time evaluation based on EBAs
One self service system for all employees globally
Procurement
Supplier and subcontractor portals
Global visibility and management of suppliers
Mandatory requisition, purchase orders and goods receipting on delivery
Transition from purchase order book to online procurement
Finance
Shorter monthly reporting cycle end driven by increased automation
Single source of data allowing for improved decision making
Rationalisation of 10+ systems into 1
Replacement of eADR with investment management
Project Systems
Profit centre hierarchy replaced by a standardised project structure
Consolidation and drill down on operating and financial reporting
Improved budget, revenue, cost and variation management
Asset & Service Management
Improved resource planning capability
Centralised equipment management
Improvements to asset data gathering
Integrated call centre capability
Track and manage assets through full lifecycle
Sales & Distribution
Standardised sales and billing platform
SAP Client Relationship Management 7
Integrated with downstream modules i.e. resourcing, client information, faster processing of a sale end to end
Shared Services will have access to interaction centre technology
Customers are given individual experience
Single view of all client work
Visibility of client contacts and interactions
SAP Supplier Relationship Management 7
Informs procurement, tender box, reverse auctions, vendor and subcontractor evaluation and blocking
Evaluations including safety, quality, commercial and environmental
Business Process --> Technology Map
Decommissioning of the following systems:
Taleo
Ace
Accumen
ANZ Supplier Database
AWMS
JDE World
mPower
Remunerate
Sage
SalesForce
TPPM
BPC
BCS
Dassian
eADR
eService
FFA
Transfield Service’s new processes will be supported by a consolidated suite of technical tools to help improve our ability to deliver services to our customers.
Phase1-
Foundation
Phase 3-
Excellence
Mobility Platform Roadmap- Overview
Target State
Agenda
Consistent technology framework:
• Field Mobility Services;
Corporate Mobility Services
Business Intelligence Services.
Current Service Reality
The future Mobility platform will :
Support multiple device s
Deployment of secure and reliable Mobility Services
Build upon and extend SAP functions
Enable mobile access to of a range of business applications
Provide central device and applications management
Phase 2-
Enablement
Mobility Services Key Benefits
Critical to improving field productivity
Critical to improving the maturity of Asset Management processes
Critical to improving back-office productivity
Corporate and Field Mobility Services are also expected to improve data quality,
Provide improved field decision making capability, more responsive customer service and improved service delivery.
Key Themes/ Mobility Service Patterns
Description Improvement Theme
focus is on team completing a task or project (For example, Contract Transitions etc.)
routine and low business value transaction processing. (For example, leave applications, purchase order processing etc.)
high value, high volume business transaction processing (e.g. Field Force Automation, Finance Approval etc.)
document- centric workflow where processes manage the flow of documents throughout their life cycle.
roaming access to email, web browsing, corporate applications, business intelligence capabilities and voice communications
1) Collaborative Mobility
2) Administrative Mobility
3) Production Mobility
Mobile Content Management
4) Business Services Mobility
Opportunities to improve Transfield Mobility Platform capabilities were consolidated into key themes focused on Mobility Service patterns…
Job Management Job Pack Distribution (Content Management)
Work Generation
Status Change
Work Order #
Generate Request Instructions
Drawings
Procedures
Images
Production Mobility–Example: Work Order
Send or receive work requests and related content in the field.
Example Business Scenario
• Work orders are routed through a highly structured approval and dispatch process, involving multiple internal and external processes and systems.
• Job and asset related Information is updated in the field
• Status updates are provided to and from the field using multiple devices, including laptops, tablets, smartphones
Electronic content related to assets, work procedures and locations etc. are distributed with the job.
Administrative Mobility-Example: Purchase Order Approval
Send or receive Purchase Orders for Approval by Field Supervisors Search/ Retrieval Routing/ Approval Receipt & Entry
Example Business Scenario
• Purchase requests for are made from the office and the field.
• Appropriate internal and external approval and escalation processes are utilized,.
• Notifications of approval requests and escalations are provided on multiple devices, including laptops, tablets, smartphones etc.
Facilities are available to share supporting documentation and content ( photos, videos etc.) ...
Business Services Mobility–Example: Business Intelligence
Example Business Scenario
Information regarding a performance issue is pulled into a view for analysis.
The report is distributed to internal and external stakeholders on a variety devices, including laptops, tablets, smartphones etc.
Reports are printed and archived for later reference...
Archived reports
Records Management (Content Management)
Business Intelligence Reporting
A Transfield contracts manager works with a client to analyse the root cause of performance issues. Distributing a monthly report that monitors progress improvement.
SuccessFactors Decision Drivers
• SAP Strategic Announcement
• Transfield Services Current Landscape
• Aggressively moving to Cloud in the future
•User Friendly Interface
•Meet Business Requirements
• Reduced Implementation Cost
• Rapid Deployment
•Deliver to Quantum Timeline
Where are we
Where we want to be
Self Service and Centers of Excellence
Consolidated Priorities &
linked objectives
Value add solutions that
integrates Talent
User friendly, Technology &
Mobility
Diverse Work Practices
Silo’s with disparate
priorities & process
Focus on day to day, talent data not integrated
Lack of Systems Capability & Technology
Global People Landscape
Lack of clarity of organization & resources globally
g
Increased clarity, simplicity &
responsibility for People
HCM Modules Unpacked
Integration and the flow of data through the business
21
Industry Reports (Business Objects)
Data Storage and Analysis (Business Warehouse)
Planning (Bus. Planning & Consolidation)
Future Opportunities (Lead to Contract)
Profit Centre Management (Finance and Operations)
Projects Cost Centres Capex Internal Orders
Non-Capex Internal Orders
Reporting Cube Data Extraction
Cube
Opportunities
Easy Cost Planning
(Costs & Rev)
Cost Centre Planning
Depreciation Planning
Internal Order Planning
Internal Order Planning
(non-capex)
Business Plans & Forecasts
Profit Centre
1f 1e 1d
1c
1b
1a
3
4
5
6
7
8 9
2
1. Planning information setup in system
2. Plan data centralised
3. Project information informs financial planning
4. Business plans evaluated and forecasts reviewed with new plan information
5. Business plans reflected in reporting
6. Plans tracked against actuals (TBC)
7. Profit centre actual information updated
8. Financial data consolidated
9. Industry reports reflect plans and actuals
Reporting Type
22
Transactional
Operational
Analytics
Management
Scorecards
Standard
Reporting
Dashboards
Quantum Landscape: BW continues to be the key data integration point for planning and consolidations
(BPC)
Business Objects provides the reporting through XI 4.0 and Disclosure Management
Reporting & Analytics
23
Quantum Landscape:
Business Objects XI 4.0 now has the tools to suit ALL BI reporting
One entry point for all tools
Presentation Layer
24