GoArmyEd Non-LOI School Call 5 September 2018 1:00 pm-2:30...

GoArmyEd - The Army’s Virtual Gateway to Education – Anytime, Anywhere

GoArmyEd Non-LOI School Call

5 September 2018

1:00 pm-2:30 pm EST

Subject Matter Experts

• Headquarters Army Continuing Education System (HQ ACES)

• IBM, Army Technology Integrator

• Servicemembers Opportunity Colleges (SOC) GoArmyEd Team

The Army’s Virtual Gateway to Education – Anytime, Anywhere

22

Call Access Information

Wednesday, 5 September 20181:00 PM to 2:30 PM eastern time

Dial-In – 1-888-989-4345Participant passcode: 3480289

Please Note: There are 250 phone lines available (first come – first serve). If you are unable to dial in, a replay of the call will be available approximately 1 hour after the call ends.

Replay 1-866-414-6065Passcode: 90518

(Playback available until 5 October 2018)


33

GoArmyEd Introductions

Headquarters Army Continuing Education System(HQ ACES)

▪ Dr. Pamela Raymer, Chief HQ ACES

▪ Steve Clair, Deputy Chief/Programs and Services Branch Chief, HQ ACES

▪ Ron Ortiz, GoArmyEd Systems Branch Chief, HQ ACES

▪ Trent Stanfield, Finance Branch Chief/Budget Officer, HQ ACES

▪ Ela Karczewska, GoArmyEd COR / Program Analyst, HQ ACES

▪ Gary Remington, SOC/Postsecondary Program Manager, HQ ACES

▪ Bree Charlot, Counseling Program Manager, HQ ACES

▪ Jason Bise, Education Services Specialist, GoArmyEd Branch, HQ ACES

▪ Russ Mott, Education Services Specialist, GoArmyEd Branch, HQ ACES

▪ Jennifer Kucan, Education Services Specialist, GoArmyEd Branch, HQ ACES

▪ Irina Rader, APT/Academic Testing Program Manager, HQ ACES

▪ Sophia Sweeney, CP 31/ACES Credentialing Program Manager, HQ ACES

▪ Jacqueline Smith, Education Services Specialist, HQ IMCOM ACES

▪ Ken Hardy, Chief, Education Services Branch, National Guard


44


IBM Team

▪ Christina Milne – Customer Relations Lead

▪ Diana Duparl - Customer Relations Analyst

▪ Maya Kirkland – Customer Relations Analyst

▪ Ruth Perez - Customer Relations Analyst - SME


55

Servicemembers Opportunity Colleges (SOC)GoArmyEd Team

▪ Stephanie Kahne, SOC GoArmyEd Lead

▪ Brianna Tringale, SOC GoArmyEd Liaison

▪ Patricia Taylor, SOC GoArmyEd Liaison

▪ Susan Wolozyn, SOC GoArmyEd Liaison


Webpage: www.goSOCed.org

Contact Phone number: 1-800-892-7205 x3

http://www.gosoced.org/


66

• Welcome – Dr. Pamela Raymer, Chief HRC ACES

• Finance Team – Mr. Trent Stanfield

o FY18 and FY19 Enrollments

• Policy Programs and Incentives

o Policy Reminders-Mr. Gary Remington

o New TA Policy-Ms. Bree Charlot

o New Credential Assistance Policy-Ms. Sophia Sweeney

HQ ACES Information


• FY19 enrollments will be Subject to Availability of Funds (STAF) as Soldiers will be able to enroll on 1 August for classes with a start date of 1 Oct 2018. The new TA policy will be effective on 5 August for TA enrollments.

************************************************************

• FY18 enrollments for Soldiers will end on 14 September 11:59 PM EST for classes with a start date of 30 September or earlier. Counselors/CE's will have until 25 September to approve all FY18 enrollments.

HQ ACES-Finance

7


• Non-Attendance reference in DoDI

– Do not refund for a failing grade reported in GoArmyEd. Only if the institution is issuing a W grade. Army will process recoupment for Failing grades, causing double recoupment and delay in soldier return of funds.

8

Policy Programs and Incentives

The information provided in this portion of the briefing

is based on Army Directive 2018-09, dated 6 June

2018 with effective date of 5 August 2018. This

document is posted to GoArmyEd under Education

Policy Documents and is releasable to the public.

Background / Historical Perspective

In December 2013 DoD and the Army implemented several changes to voluntary education

and TA policy. Among these, the Army implemented the following changes:

10

Imposed a one-year

waiting period after

completion of AIT,

Basic Officers

Leader Course, or

Warrant Officer

Basic Course for

Soldiers to use TA

for the first time.

Required Soldiers

who previously used

TA for any portion of

their undergraduate

degree to accrue a

total of 10 years

time-in-service to

use TA toward a

master’s degree.

Major Changes to TA Policy effective 5 August 2018 are…

11

Rescinds 1-year and

10-year time-in-service

TA waiting periods.

“First Time” (“Tier 1”) TA

Users: Soldiers may start

using TA upon achieving

military training /

education requirements:

• Graduated Advanced

Individual Training;

Basic Officer Leaders

Course (BOLC); or

Warrant Officer Basic

Course (WOBC).

Soldiers who used TA

toward any portion of their

undergraduate degree

(“Tier 2”) must complete

Advanced Leader’s

Course (ALC); Captains

Career Course (CCC); or

Warrant Officer Advanced

Course (WOAC) to use TA

toward a master’s degree.

Putting it All Together

12

Tier 1 Tier 2

Enlisted SoldiersGraduated Advanced Individual

Training

Graduated Advanced Leaders

Course

Warrant OfficersGraduated Warrant Officer Basic

Course

Graduated Warrant Officer Advanced

Course

Commissioned

OfficersGraduated Basic Officer Leaders

CourseGraduated Captains Career Course

All Soldiers must meet basic TA eligibility requirements, plus must meet the following training / education requirements:

Terminology – Military Education Level

Depending on a Soldier’s tier status (i.e., Tier 1 or Tier 2), the Soldier must successfully complete one or two of the following military

training / education courses to meet MEL standards:

13

Advanced Individual Training (AIT):

Initial MOS qualification training enlisted Soldiers attend following basic combat training (BCT).

Warrant Officer Basic Course (WOBC):

Branch-specific resident training for newly appointed warrant officers following completion of Warrant Officer Candidate School.

Basic Officer Leaders Course (BOLC):

Branch-specific resident training commissioned officers attend following commissioning.

Advanced Leaders Course (ALC):

2-phase (on-line facilitated common core and branch-specific resident) course required for enlisted Soldiers selected for promotion to SSG.

Warrant Officer Advanced Course (WOAC):

Branch-specific resident course warrant officers normally attend between their 4th – 6th year of service to prepare for duties as CW3.

Captains Career Course (CCC):

Branch-specific resident course captains normally attend in PCS status 4 - 6 years after commissioning.

Initial Military

Training (IMT)

Advanced

Military

Training

Enlisted Soldiers Warrant

Officers

Commissioned Officers

Education Level

14

GoArmyEd will receive automatic data feeds for military education level (MEL) for all

components.

Effective 5 August 2018, all Soldiers who do not meet requisite MEL criteria were

automatically placed on hold.

Soldier must resolve MEL status discrepancies through unit Personnel Action

Center/S1/Unit Administrator.

Education Counselors may defer or remove MEL holds per current GoArmyEd business

rules, based on data reported to GoArmyEd.

On 20 June 18 The Adjutant General (TAG), HRC, published implementing guidance to the Component HQs based on HQDA TA policy revisions per Army Directive 2018-09. This guidance also consolidates numerous TA policy modifications and clarifying documents distributed to the field since the last update to AR 621-5.

TAG Implementation Guidance

16

Specifies that ROTC

scholarship cadets

receiving room &

board stipend cannot

receive TA.

Specifies that holds

imposed due to

incorrect information

reported to GoArmyEd

by third party systems,

including EIs and Army

personnel records,

must be corrected in

those systems and

reported correctly to

GoArmyEd before

those holds will be

lifted.

Change degree plan

requirement from

“prior to completing

6 SHs” to “upon

completion of 6

SHs.”

Specifies the 5-

business day ETP

rule and 5-business

day class

cancellation

replacement rule.

TAG Implementation Guidance (cont.)

17

Specifies 5-year

wait if using TA

toward a second

certificate.

Requires Soldiers

retaking a failed

class or attempting

to increase TA grade

point average (GPA)

to regain TA

eligibility to enroll in

classes through

GoArmyEd,

regardless of

funding source.

Specifies that

classes taken to

increase GPA must

be taken after hold

was placed.

Adds

withdrawals due

to natural or

manmade

disaster to

examples of

valid reasons for

WM approvals.

Specifies that

accelerated /

dual degree

programs must

award each

degree

separately and

sequentially.

Changes WM

verification /

recommendation

authority as first

commander in

Soldier’s chain

of command w/

UCMJ authority

for all

Components

(AD, AR, and

NG)


18

Specifies that

with the

exception to

certificate

programs,

Soldiers cannot

pursue a

lower/lateral

level degree with

TA even if TA did

not fund

previous degree.

Specifies

authorized

AMEDD special

programs (IPAP,

AECP, DPT,

Army-UK MSW,

Enlisted to Med

School, and

DPT).

Specifies 21 SHs

authorized for

graduate or

undergraduate

certificate

regardless of

degree level

Soldier currently

possesses.

Specifies TA is

not authorized

for classes

available in

Army e-

Learning, unless

the class is

required on the

official degree

plan.

Specifies that

double majors

must appear on

one single

diploma.


19

Specifies TA is not

authorized for

institutional

challenge

exams/credit-by-

exam, credit

awarded based

solely on an

assessment of prior

learning and/or

experience,

portfolio evaluation,

or review of military

or civilian

transcript(s).

Specifies Soldiers

with dual civilian and

military status cannot

request TA and

ACTEDS funds

concurrently for the

same class.

Specifies Upon

dropping or

withdrawing

from a class in

GoArmyEd with

cost to the Army,

TA cannot be

reinstated for

that class in the

same term

(Fiscal Qtr) in

which it was

dropped.

Specifies under no

circumstances will a

Soldier personally

reimburse an

educational

institution for

previously approved

TA funds.

20GO ARMY ED

Army TA Policy Quick Reference

Policy Standard *Source

1 Yr. Time-in-Service Post AIT/BOLC/WOCS

10 Yr. Time-in-Service If TA used for undergrad work

Min Course Grade Undergrad: “C” / Grad: “B” 2, 4

Min TA GPA Undergrad: 2.0 (15 SH) / Grad: 3.0 (6

SH)

2, 4

Annual TA Cap $250/SH@16 SH=$4,000 3

Incomplete Grade Resolved w/in 120 days 4

Max # SH Per Degree

(lifetime cap)

21 / 130 / 39 3

Civilian Ed Code Mismatch GoArmyEd is sole source 3, 4

Rescinded

Rescinded

*Source legend: 1 = Title 10; 2 = DoDI 1322.25; 3 = AD 2018-09; 4 = TAG

Implementation Guidance; 5 = AR 621-5

21GO ARMY ED


Degree Plan 6 SHs 4

Single Degree “One Diploma” Rule 3, 4

Lateral / Lower

Level Degree

N/A (Certificate Only) 3

1st Prof Degree N/A 3

ETP Eligibility 5-Day Rule & GAE/ACES Error 4

Replacing

Cancelled Course

5-Day Rule 4

Flags 600-8-2 (GoArmyEd status is sole source) 3

ROTC Scholarship N/A (T&F or R&B) 3, 4




22GO ARMY ED


ADSO/RDSO 2 Yrs (AD) / 4 Yrs (AR/NG) 4

MEL – Tier 1 Completion of IMT (AIT, WOBC, BOLC) 3

MEL – Tier 2 Completion of Advanced Military Training (ALC,

WOAC, CCC)

3

Class cannot

extend beyond

ETS

N/A 3

Cannot use TA for

CBE / PLA

N/A 3

Cannot duplicate

benefits (GI Bill)

N/A 3, 5

Special Programs Chaplain, Transition Certificate, Teacher Cert,

AMEDD, Foreign Language

4





23

2

3

Self-Directed Credentialing Assistance Program

The Army Credentialing Assistance Program

Sophia SweeneyCredentialing Assistance Program Manager


24

2

4


Purpose: An effective CA Program directly contributes to improving Total Army readiness, supporting Soldiers’ professional development, retaining quality Soldiers, and preparing Soldiers for meaningful employment upon transition from military service.

• CA is available for voluntary, off-duty training

• Manual invoice process until GoArmyEd modernization in 2020 – Separate credit card to be used and payment will be made prior to the start of the course/exam.

• A list of eligible credentials will be maintained on Army COOL

• CA is authorized for the payment of credentialing expenses for classroom, hands-on, online/blended training (and associated materials), manuals, study guides and materials, text books, processing fees, test fees, and related fees for continuing education requirements and recertification of credentials


25

2

5


• CA will not be authorized for any course for which a Soldier receives reimbursement in whole or in part from any other Federal source, including veterans’ education benefits and Service-funded programs (ROTC scholarship, education-related incentive or bonus, and advanced civil schooling) when the CA payment duplicates the reimbursement

• CA is subject to the same funding ceiling as TA. A Soldier may use both TA and CA; however, the combined use by any Soldier will not exceed the fiscal year TA limit ($4000)

• Soldiers may not use CA to repeat successfully completed preparatory portions of a credential, other than for those areas required for renewal of the credential

• Soldiers will be subject to reimbursing the Army for CA if they fail or withdraw from a course of instruction, or fail to sit for an exam in the timeframe required to earn the credential, and do not have an approved military withdrawal (Army-wide implementation only)


26

2

6

Self-Directed Credentialing Assistance Program• CA Options

➢ For credentials related to an MOS, as long as they are not an MOS requirement➢ For credentials related to an academic degree or certificate. (TA can be used for

courses that lead to a credential)➢ For credentials aligned to a civilian career field

Limited User Test (LUT):

The LUT will take place in Texas (Fort Hood, TX ARNG/USAR training locations)

• Eligibility (During LUT)

➢Regular Army Soldiers stationed at Fort Hood➢AGR Soldiers stationed in Texas➢Texas ARNG and USAR Soldiers in an active drilling status with a designation as

satisfactory participant who reside in Texas➢Participating Soldiers must meet basic TA eligibility


272

7

▪ Keep Your CAGE Code Up-to-Date

▪ Credentialing

▪ Drop-Down Degree Plan (DDDP) – Course Planner

▪ Enhancements

▪ School Logo Reminder

▪ Graduation Reporting

▪ PII Reminder• S

IBM Information


2

8

Keep Your CAGE Code Up-to-Date

All Primary and Secondary School POCs: CAGE Code Expirations – renew before they exrenew before they expire!

• Be sure to check your Commercial and Government Entity (CAGE) code activation status in GoArmyEd, and renew it before the date it expires by visiting the System for Award Management (SAM) website at www.SAM.gov (Your payment will be delayed if your CAGE Code expires prior to the final invoice/DFAS payment process)

1

Select the “School Profile Management” button from the

School User Administration section of your homepage.

View your CAGE Code expiration date at the bottom of the School

Information section.

2

Note: It may take up to 48 hours for updates to appear in GoArmyEd.

http://www.sam.gov/


2

9

Credentialing

Non-LOI School

• Upload courses with new course level (PS page – example below)

• Upload courses with the “Course/Class File Upload” page


3

0

Drop-Down Degree Plan (DDDP) – Course Planner

• DDDP: Enrollment in a course that is uploaded by the school

• Class Level comes from the school’s upload and cannot be changed in course planner or TA Request page


3

1

Enhancements

• Alert notification: GoArmyEd homepage now has an ALERT notification, with messages from the helpdesk message center.

• Pulse Survey: Please remember to complete the Pulse survey that is auto populated after signing out of your GoArmyEd account. We appreciate all feedback!

1

2


3

2

School Logo Reminder

School POCs can upload a school logo image using the school profile page. By uploading your school’s logo, you are providing the U.S. Army authorization to display this logo on the GoArmyEd public page. IBM will review and approve the logo you upload to validate that it conforms to the specifications listed below before your logo will be displayed on the GoArmyEd public page.

Required Specifications:

• File type of .PNG or .GIF• Grayscale format• Maximum size of 120 pixels in width by 100

pixels in height• Minimum size of 60 pixels in

Select the link below to follow the steps to ensure the logo you upload conforms to the specifications to appear correctly on the GoArmyEd public page. https://www.goarmyed.com/docs/pdf/239_QR_POCs_School_Logo_Upload.pdf

https://www.goarmyed.com/docs/pdf/239_QR_POCs_School_Logo_Upload.pdf


3

3

Graduation Reporting

Graduation Reminders:

• Please include the following information if a Graduation case is opened to request assistance with reporting: Date of Conferral, Grade Point Average (GPA), Degree Title, and Honors if applicable

• Please also note that you can NOT report a graduation if the conferral date is after the ‘Effective Date’ listed in the Student Program Plan

Ex:

• Graduations can NOT be reported for Cadet students

• If the degree plan displayed on a Service Members Student Record is different than the degree plan that is attempted to be reported, then please open a Helpdesk case for further assistance

• Please attach a screenshot of the error message that you receive when attempting to report graduations in open Helpdesk cases

School POC requested assistance- The conferral date was listed as

11/27/2017, which is BEFORE the Effective Date where the SM was

enrolled in the degree plan


3

4

PII Reminder

• The PII Tip of the Day is included the Message Center for all users. Please see below.

Note: If a full name is listed in conjunction, with rank, phone number, email, and/or school, among other data, it increases the risk of exposing PII to unauthorized personnel. Please remember to ONLY uses GoArmyEd ID numbers in cases, eFile documents and other uploaded items in the system. If screenshots are included, then please remove all PII. This note applies to all authorized users (Students, School POCs, etc.)


353

5

• Primary Point of Contact (PPOC) Training Recording

• Graduation Reporting

• Generating Your School’s List of Degrees in the Degree Program Management (DPM) Tool

• Refunding a Previously Approved Invoice

• GoArmyEd Process and Policy Reminders

SOC Information


In July, SOC presented the NON LOI PPOC Training:

The slide deck and the recording of the training are provided at the below link. The Question and Answer transcript from all sessions is also available with the same link.

http://supportsystem.livehelpnow.net/article/23351/96985

Primary Point of Contact (PPOC) Training Recording

36

Or you can access the training at www.goSOCed.org

Select Get Help (top of the page)> Search the Knowledge Base

http://supportsystem.livehelpnow.net/article/23351/96985

http://www.gosoced.org/


To ensure that Soldiers do not take classes that are no longer advancing them toward their degree, schools must submit graduated reports any time a Soldier meets the following graduation criteria:

– Have completed all degree requirements

– If required by the school, submitted an approved application for graduation

*Users must have Course Administrator access to report graduations.

To report a graduation, retrieve the Student Record using Student Management. Then select the "Graduation Reporting" link.

Graduation Reporting

37

Step-by-step Instructions on Reference Documents page: Web Graduation Reporting

https://www.goarmyed.com/docs/pdf/183_NEW_NonLOI_Web_Graduation_Apr_2012_V1.pdf


3

8

Generating Your School’s List of Degrees

Schools can generate a list of all their degrees entries in the Degree Program Management (DPM) tool using the “Generate Current Degrees Text File” button under the “Degree Program Upload” link.

Select the “Add a New Value” tab, and click “Add”.


3

9

Generating Your School’s List of Degrees (continued)

Select the “Generate Current Degrees Text File” button.

GoArmyEd will generate a text file displaying all the degrees your school has entered in the DPM tool.


4

0

Refund Previously Approved TA Invoice

• Invoice Administrator

• Two-part process:

1. Refund Previously Approved TA Invoice

2. Soldier TA Invoice

Business Rules:

• End date within last five years

• Only previously approved invoiced rows are eligible

• Discount cannot exceed the current Army cost

• Discount an invoice line item already been paid by the Army - add it as a debit to next invoice

• One discount type per class. Additional discount, open CRM case for Army review.

• Once refund on invoice is submitted/approved funds restored to the TA FY ceiling.


4

1

Refund Previously Approved TA Invoice (continued)

• Search for and select specific student/enrollment

• If a reduction already exists (has already been processed or is in progress), message will appear at the bottom of the page


4

2


Select Reduction Reason and adjust cost as necessary:

• If reducing with a “No Cost” reason, cost adjustment will be automatic

• Otherwise, when Reduce Army Cost amount is entered, remaining costs are automatically adjusted.

Select “Submit”


4

3


Once processed, reduction will appear on the next invoice

• If current invoice is open/unsubmitted, reduction will appear within 24 hours

• Must validate the reduction on the invoice for it to process

Step-by-step Instructions on Reference Documents page: Refund a Previously Approved TA Invoice

https://www.goarmyed.com/docs/pdf/Refund_a_Class_on_Previously_Approved_Invoice_Script_March_2014_V1.pdf


4

4

GoArmyEd Process and Policy Reminders

• Training and information on Credentialing in GoArmyEd

• Tuition Assistance Caps on usage


454

5

1. We have uploaded our courses and classes since November 2014 after GoArmyEdmade the request of Non-LOI schools. We made it a priority as we knew it would benefit our students. Since last April, we have not been able to update courses/classes in GoArmyEd. After opening two cases, we were told that uploading courses/classes is not required of Non-LOI schools. Being able to load courses and classes makes it easier for Soldiers to complete course planners and to request TA., and it is advantageous for schools as it reduces mistakes when Soldiers do not have to manually add this information. Can you please make this available again?

2. Now that Soldiers' GoArmyEd accounts are deactivated after 90 days of inactivity, it is difficult to report graduations or even to know who our GoArmyEd students are. Instead of disappearing from our active list, can these Soldiers be moved to the inactive list? Graduation reporting may decline if it is difficult for schools to identify their students.

Submitted Questions from Schools


464

6

3. Students are no longer able to use the drop-down menu to request courses at Arkansas Tech University for TA. When they click on “Choose course from home school” it will pull up Arkansas Tech University, but when they try to search a specific subject (i.e. HIST) GoArmyEd gives a message “No search results found, try expanding search criteria.” I have entered all of the courses into GoArmyEd and it says they are Active. The students are having to manually enter all the course information to request TA. I submitted a HelpDesk case, but have not yet received a resolution. Can you please address this issue in the upcoming conference call?

Submitted Questions from Schools


47

At this time, we will open the line for questions.

4

7

Open Questions from Callers


484

8

▪ Slides and the recording of this call will be available to schools in the GoArmyEd Message Center as well as the SOC Knowledge Base.

• Replay Information for this call

1-866-414-6065

Passcode: 90518

(Playback available until 5 October 2018)

▪ Next Non-LOI School call will be in November 2018

▪ Non-LOI Newsletter will be sent in the next two weeks

Non-LOI School Call Reminders

Date post:	16-Aug-2020
Category:	Documents
Upload:	others
View:	3 times
Download:	0 times