Going Transparent

Fostering Trust to Build a Better Business

“Truth never damages a cause

that is just.”Mahatma Gandhi

FUTURE STATE

FUTURE STATE

attract talent

increase productivity

Transparency is more than justgood ethics.

Management transparency is the top factor when determining employee happiness.

What does transparency look like?

● The company is a safe space.● Access to information● Mutual respect between employer and employees (trust).● Consistent, clear communication.● It’s everyone’s responsibility to create, maintain, and

improve. ● Shared incentive/success

It starts with people

Be transparent personally

Be transparent about costs

Be transparent about policies

Be transparent about mistakes/success

Be transparent about change

Wages

Decision - Making

Decision - Making

Financials and Metrics

FIVE BEST PRACTICES1. Define Success Metrics: i.e. Employee Satisfaction, Client NPS, Margin, Revenue,

Income2. Tie Individual and Team Performance to Success Metric, Align Incentives3. Share Monthly P & L, and Educate Workforce on Business Fundamentals and

Goals• Revenue, Margin, Operating Income, Net Income

4. Share Progress against Shared Goals• Weekly Early Indicator KPI Dashboard• Include information like Sales Pipeline Total, Closed Won/Lost, New Recruits,

Excess Capacity, Customer Satisfaction5. Share Employee Satisfaction Survey results, Customer Satisfaction Survey

Results

Breakouts

Building Trust Wages

Decision Making Aligning Incentives

be personally transparent

be internally transparent

Remember the basics.

Readout + Contact

shannon.adkins@futurestate.com

janael@worldcentric.org