Golden Rules to Gold Logie Why did we win the 2015 Award of Distinction Score of 97.20% for: Professionalism Integrity Ethical conduct Innovation Role model value Promote MFAA membership But we really nailed one area % RSP versus 77.50% others INNOVATION But why innovate? Exclusivity Are they your clients? Value of time, effort, professionalism Angst & Frustration 100% commitment by client and broker Walk away Prevents circumvention by client and lenders Real estate agents Engagement Fees Impressive success metrics Why are you free? $1.00: $7.50 ROI Accountability Duty of care Pay peanuts get monkeys Increased conversion (clients want a return on their investment) 2011 $49,000 -0% 2012 $100,000 $115,500116% 2013 $129,000 $170,000132% 2014 $141,000 $116,00082% 2015 $157,000 $144,00092% Mandates The mandate is a sound initiative Exclusivity Best efforts basis No guarantees In writing = contractual commitment = increased probability of settling a deal (compliance, litigation, audit) Bank engagement $80 million heart ache This Mandate to Act (Mandate) confirms that the Borrower exclusively and irrevocably appoints RSP for the sole purpose of providing the Borrower with RSP services on a best efforts basis to obtain approval for finance facilities as detailed in the Schedule below or otherwise on reasonable terms and conditions. RSP make no representations, guarantee or warranty that the finance facility offer procured will match the Borrowers requested terms. The Engagement Fee is a fee to cover hard costs, consultancy resources, and related expenses associated with the transaction over the time frame it takes to settle the proposed facility and is payable upon commencement of the finance project. RSP will assess the Borrowers information and prepare a submission on the Borrowers behalf to approved lenders and will use all reasonable efforts to procure approval of the finance facility sought. The Borrower acknowledges that any valuation fees; lenders establishment fees; and any other lender fee or third party fee is payable by the Borrower in connection with the finance facility transaction, and are not ascertainable at the time of signing this document. What else are we good at? Professional website (shop front) Regular newsletters with our own content Loan tracker (also noted by the judges) Client relationships Low cost support Case of beer from an economist (APRA, Standard and Poors) $40 a story from a 3 rd year uni student doing journalism IT guru for free (needs 100 hours work experience) Technology Variable cost business modelexcept for connective