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GoodMorningandDayOpeningJohnBaileyPartner,ManagingDirector,KetchumSingapore

Track INNOVATION, TECHNOLOGY, SUSTAINABILITY

ThankyoutoourMorningSessions’Sponsor

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IfYouCanDreamItYouCanDoItDr.WatanaManonDean,CollegeofAviationDevelopmentandTrainingDhurakitPunditUniversity

HOW THE COLLEGE INCORPORATES INNOVATION AND

TECHNOLOGY IN EDUCATIONIATA Ground Handling Conference

Centara GrandWednesday 24th May 2017

TOPICS

Innovation and Technology

Why innovation and technology are important

The New Age of Education

The characteristics of Modern learners (Millennials) and how to attract them

How to incorporate innovation and technology in education

The ways CADT deliversinnovation and technology in education

Sqn. Ldr. Dr. WATANA

MANON

Sqn. Ldr. Dr. Watana Manon

Dean

College of Aviation Development and Training (CADT)

Dhurakij Pundit University, Thailand

Doctor of Philosophy

Population and Development, National Institute of Development Administration (NIDA)

Dhurakij Pundit University

Students: 18,000 +

Colleges: 7

Faculties: 6

“Education means guiding and promoting persons

to progress in learning, thinking, and performing

according to their own ability.”

Education

H.M. KING BHUMIBOL ADULYADEJ

Let’s meet our Modern Learners

Overwhelmed

Distracted

ImpatientBersin by Deloitte

#Millennials

Tech-savvyActively engage in Social MediaLearn by exploringWant continuous feedbackExpect and demand instant gratificationCommitted to their personal learning and developmentLifelong learners

SHiFT

HOW THE COLLEGE

INCORPORATES

INNOVATION AND TECHNOLOGY

IN EDUCATION

Dhurakij Pundit University

FROM TO GOALS

INSTRUCTOR-LEAD PEER-TO-PEER

Interpersonal,Leadership,

Communication

LECTURE WORKSHOP Making culture, Sense of ownership

TEXT BOOK INVENTIONCreative thinking, Entrepreneurship,

Innovation

EXAM LESS BOOKS Research skill, Collaboration

THEORY DERIVATION Analytical skill, Problem solving skill

DPU/WAY

Live in their world (s)

Speak their languagesPut knowledge in the right channels

Make it fun

Let them think

Use Smart Phone

To “allure” Millennials to study, we have to

Newly Designed General Knowledge CoursesCollege of Aviation Development and Training

INSPIRE: Students through innovation & technology

INQUIRE: Feed curiosity, teach students to inquire and research

INNOVATE: Get creative + innovate. Things that never been done before

INVENT: Invent commercial product/service ready to launch in year 3

#ChangeEduTH

To develop personnel with knowledge, skill and attitudetowards the needs and meet standard requirements of

international aviation industry

Knowledge

3 Curriculums

Aviation BusinessIn-flight Service, Ground Service, Reservation and Ticketing (Amadeus), Service Management and Innovation in Aviation Business, Airport Operation

Aviation Technology ManagementAir Navigation, Air Traffic Management, Aviation

and Environment, Aviation Industry in ASEAN Economic Community (AEC) and China

Training Courses (IATA, CADT)Airline Cabin Crew Training, Airport Operations,

Aviation Security Awareness Course, Introduction to Safety Management Systems (SMS)

Photo from: CATC

Airbus 300-600

Slide drill

Fire Drill

Wet Drill

Aerodrome Lab

Flight Operation Lab

Skills

Airbus 300-600

Building ABuilding B

Fire DrillSlide Drill

MA

KER SPAC

E

DIY spaces where people gather to create, invent,

and learn

YEAR MAIN FOCUS ACTIVITIES

Year 1 Welcome onboardAviation IndustryPersonality and

Grooming Workshop

Year 2 Create direct experience

Field trips: Aviation Industry OrganizationsCatering, TG Hangar,

Airports

Year 3 Prepare for the real world

SeminarEnglish Proficiency Test:

TOEIC

Year 4Learning by doing &

Learning by teaching

Whole semester internship at aviation

organizations in Thailand or overseas countries

ATTITUDE

STANDARD PARTNERSHIPS ALLIANCES

Office of the Higher Education Commission (OHEC)

IATA

ICAO

Nok Air

King Power

Sanya University

Sanya Aviation and Tourism College

Changsha NanfangProfessional College

AOT

Thailand Professional Qualification Institute

Thai Smile Airways

Thai Lion Air

Nok Scoot

Learning is a never-ending process.

H.M. KING BHUMIBOL ADULYADEJ

A ROYAL ADDRESS IN 1961

IfYouCanDreamItYouCanDoItDr.WatanaManonDean,CollegeofAviationDevelopmentandTrainingDhurakitPunditUniversity

28

Session

TRACK: Innovation, Technology, Sustainability

DIGITALTRANSFORMATIONTOIMPROVECOMPANYEFFICIENCY

LoadControl&AircraftMovementsWorkingGroup

DigitalTransformationtoImproveCompanyEfficiencyModerator:• JohnBailey,Partner,ManagingDirector,KetchumSingaporePanelist:• VincentBouscary,ManagerWeightandBalancegroup- FlightOperationsSupportandTrainingStandards,AIRBUSS.A.S.

• RobBroere,VP- PSSTransition,EmiratesgroupTransformation• GraemeDewdney,ManagerGlobalAirside,DHL• TomFarncombe,SeniorExpert- AircraftWeightsEngineering,Amadeus• KatrinGesing,ITProduct-managerWeight&Balance,Lufthansa• KarelTavernier,TechnicalDirector,B.Rekencentranv

VIDEOTom to intro

31

VincentBouscary,Mgr Weight&BalancegroupFlightOperationsSupport&TrainingStandards

KatrinGesingITProductManagerWeight&Balance

GraemeDewdneyManagerGlobalAirside

Chair

TomFarncombeSeniorExpert- AircraftWeightsEngineering

Vice-Chair

KarelTavernierTechnicalDirector,B.Rekencentra nv

Andwhatdowedo?

PrimaryroleistomaintainthecontentofChapters5(LoadControl)oftheIATAAHM.- RecommendedPractices- DefinitionsofStandards- Documentation

32

LCAM,expertsinallaspectsofourfield,strivingforthebestloadcontrolstandardsindustrywide.

Safetyandefficiencyareourpriority

33

Loadcontrolinvolvesahugequantityofcomplextechnicaldata…

34

• In-HoldLoadingSystem

• StructuralWeightLimitations

• CabinLayout

• FuelSystem

• CentreofGravityLimits

• OpsData(Pantry,Crewetc)

• ValidULDs

• DangerousGoods&SpecialLoad

…thecomplexdata

35

AirlineWeight&BalanceEngineer AirlineDCSDataAnalyst LoadControl

AHM565

DCSDatabase- System1

DCS DCS


DCS DCS


DCS DCS


DCS DCS


DCS DCS


DCS DCS

…theprocess

36

…andtherealAHM565World:

• Qualityoftenpoor• Versioncontroloftenmissing• Allagentscompletedatausing

theirformats/styles• Distributionmethods

inconsistent• Documentdeliverycanbeslow

AHM565

37

FlightSafetyRiskUpdateddataissometimesdifficult to identify ona

revisedAHM565document.

AllFlightSafetycriticaloperationalaircraftdataMUST bemanagedunderaqualitysystem.

38

…therealAHM560/565World

39

PleaseclarifytheHoldMaximumWeightsinyourAHM565version6

Actually,useversion3,fortheHoldMax

Weights


DCSDatabase

40

DataDelivery

Inconsistentdeliverymethods.

Laterevisions.

Ambiguousinstructions.

GroundServiceProvider/s

DCSDatabase


41

TheSolution

42

AircraftW&BInformationCentreLet’shavealltheinformationinoneplace!

43

“ThethreemaingoalsofITorganisations andCIO’sworldwide”

Digitalisation

ITSecurityEfficiency

Dr.RolandSchützCIOLufthansaGroupAirlines

44

“Digitalisation makesITastrategicasset,3fields

ofaction”

Technology

SafetyResources


45

“Digitalisation enablesustoPowerofDatawhichbuildsthe

foundationfordesigningnewproductsandachievingadditionalrevenues”

unfoldthe


46

Consolidate alldataintoonelocation&format

Validate thedataasitiscreated

Distribute thedatainrealtime

AircraftW&BInformationCentre

Safety

47




- CGEnvelopeDesign- OperationalCurtailments- Fuelling(Wt/Index)Tables- RefuellingSequencing- CargoHoldMaxWeights- HoldLockingConfigurations- MaximumCargoWeights- CumulativeLoadLimitations- LinearLoadLimitations- LateralImbalanceLimitations- StabiliserTrimSettingTables- PassengerSeating- Flight/CabinCrewLocations- Galley&CabinLocations- CrewWeight/Distribution- StandardPax&BagWeights- WaterWt&Distribution- ServiceWeightAdjustments- AircraftStartingWeight/IU- MaximumOperatingWeights- ValidULDs- CGReference&IUConstants


ManualDataEntry


ManualDataEntry

ManualDataEntry


DCS DCS

DCS DCS

DCS DCS

48








DCS DCS

DCS DCS

DCS DCS

49







DCS DCS

DCS DCS

DCS DCS


Optimisation!

$$$$$$

Validation!ü

Security

50


AircraftManufacturer


$$$$$$ $$$$$$ $$$$$$ $$$$$$

DCSDatabase1

DCS DCS

DCSDatabase2 DCS DCS


$$$$$$ $$$$$$

ManualDataEntry

ManualDataEntry

ManualDataEntry



DCSDatabase1

DCS DCS

TheOldWay:

51




$$$$$$ $$$$$$ $$$$$$ $$$$$$

DCSDatabase1

DCSDatabase2

DCSDatabase3

DCS DCS

DCS DCS

DCS DCS

ManualDataEntry

ManualDataEntry

ManualDataEntry

$$$$$$ $$$$$$

TheOldWay:

52



$$$$$$ $$$$$$ $$$$$$ $$$$$$

DataUpdates

TheOldWay:

DCSDatabase1

DCSDatabase2

DCSDatabase3

DCS DCS

DCS DCS

DCS DCS

ManualDataEntry

ManualDataEntry

ManualDataEntry

$$$$$$ $$$$$$

53

AirlineWeight&BalanceEngineer LoadControl


DCSDatabase1

DCSDatabase2

DCSDatabase3

DCS DCS

DCS DCS

DCS DCS



DCSDatabase1

DCSDatabase2

DCSDatabase3

DCS DCS

DCS DCS

DCS DCS


AirlineDCSDataAnalyst



54


AircraftLOPADiagramsWithIATAStandardXML DataFile

- PassengerSeating- StandardPax&BagWeights- ServiceWeightAdjustments- AircraftStartingWeight/IU- OperationalCGLimits

AirlineWt&BalEngineer

AirlineWeight&BalanceEngineer LoadControl


DCSDatabase1

DCSDatabase2

DCSDatabase3

DCS DCS

DCS DCS

DCS DCS



55

- PassengerSeating- StandardPax&BagWeights- ServiceWeightAdjustments- AircraftStartingWeight/IU- OperationalCGLimits

LoadControl


AirlineWt&BalEngineerEngineeringServiceProvider

DCSDatabase1

DCSDatabase2

DCSDatabase3

DCS DCS

DCS DCS

DCS DCS



$$$$$$

AirlineWeight&BalanceEngineer

Not just a DCS Database…

MISSING or INOPERATIVE LOCKS

58

InoperativeLocks

59




DCS DCS

DCS DCS

DCS DCSAircraftW&B

InformationCentre

DCSDCSDatabase- System1



DCS

DCS DCS

DCS DCSAircraftW&B

InformationCentre

InoperativeLocks

FWDHOLD

All LocksOperative=4600KGONELockInoperative=2000KGTWOLocksInoperative=0KG

>

ELECTRONIC FLIGHTBAG

61

electronicFlightbag

62

DCS DCS

DCS DCS

DCS DCS




EFB

electronicFlightbag

63


SwitchbetweencentralizedDCSandonboard EFB LoadControl

DCSDatabase

DCS

DCS

DCS

EFB

EFB

EFB

EFB

electronicFlightbag

64

Manageaircrafttransfers LoadControl

DCSDatabase

DCS

DCS

DCS

EFB

EFB

EFB


AirlineB

electronicFlightbag

AIRCRAFT WEIGHING

66

DCS DCS

DCS DCS

DCS DCS




z

WeighingReport

Manual Data Entry

AircraftWeighing

$$$$$$

aircraftWeighing

67

z

AircraftWeighing

aircraftWeighing

DCS DCS

DCS DCS

DCS DCS




68

GroundHANDLINGAnUNPREDICTABLE business

69

BOARDINGPASSGroundHandler DCS

GroundHANDLING

D E L A Y E D challengetogetDCSupandrunningat

DEPARTURESTIME DESTINATION FLIGHT GATE REMARKS

BO R D I NA G

D E L A Y E DBO R D I NA G


D E L A Y E DON T I ME







0 9 : 5 5 L ONDON T K 1 9 4 1 1

1 0 : 0 0 N EW YO DH 2 5 0 1 0

1 0 : 2 5 S Y D N E Y X F 7 2 1 0 5

1 1 : 3 0 HON G KO S D 5 8 1 3 2

1 1 : 3 5 S I N GA P P S 4 4 4 1 9

1 1 : 5 0 P A R I S F X 3 2 3 2 2

1 2 : 4 5 G E N E V A K Z 7 2 1 2 4

1 4 : 5 5 HANO I L Q 2 2 4 1 6

R K

NG

OR E

1 5 : 0 0 B ANG K GN 6 2 8 1 6

1 5 : 1 5 MON T R J S 7 8 2 1 6

O K

E A L

ShortNoticeoftena

AnUNPREDICTABLE business

GroundHandler DCS BOARDINGPASS

32A 32A

DISASTER RECOVERY

71

disasterRECOVERY

D E L A Y E D

DEPARTURESTIME DESTINATION FLIGHT GATE REMARKS

BO R D I NA G










0 9 : 5 5 L ONDON T K 1 9 4 1 1

1 0 : 0 0 N EW YO DH 2 5 0 1 0

1 0 : 2 5 S Y D N E Y X F 7 2 1 0 5

1 1 : 3 0 HON G KO S D 5 8 1 3 2

1 1 : 3 5 S I N GA P P S 4 4 4 1 9

1 1 : 5 0 P A R I S F X 3 2 3 2 2

1 2 : 4 5 G E N E V A K Z 7 2 1 2 4

1 4 : 5 5 HANO I L Q 2 2 4 1 6

R K

NG

OR E

1 5 : 0 0 B ANG K GN 6 2 8 1 6

1 5 : 1 5 MON T R J S 7 8 2 1 6

O K

E A L

DCSDatabase DCS DCS


OUTAGE!

AlternateDCSProvider DCS DCSAlternate

DCSProvider DCS DCS

XML and STANDARDS

73

74

DCSDatabase1

DCSDatabase2

DCSDatabase3

DCS DCS

DCS DCS

DCS DCS



SeatmapData

MissingLocks

AircraftWeighing

AHMContent

75

Smarterdatameansgreaterpayloads

andhigherrevenues

flightsafetyWithsmarterdatamanagementwecan

reduce risk

Itistimetostartavailable technology

toprovide loadcontroldatareliabletotheindustryandreducecosts

using

76

Ifyoumadeitallthewaythrough

ThankYou!



79

Session

TRACK: Innovation, Technology, Sustainability

ONEOrderandpassengerhandling

RobBroereCo-ChairIATAStBSteeringGroupandThinkTankVicePresident- PSSTransition,EmiratesGroup

80 TRACK: Innovation, Technology, Sustainability

Empowerairlineretailingandmerchandising

Providecustomerswithtrusted,accurateandreal-timeinfofromalloperatorsthroughoutthejourney

Optimizethenumberofcustomerprocesses&relatedwaittimesthroughoutthejourney

AirlineProducts RealTimeInteraction Seamless&HassleFree

Threegoals

SimplifyingtheBusiness

ONE OrderNDC


ONEOrderkeyindustrydrivers• BetterCustomerExperience:

• Removeconfusionofmultipledocumentreferences• Simplifyprocessesaroundcustomerservices• Abilitytooffermuchwiderretailingcapabilities

• Towardsoff-the-shelfRetailTechnology:• De-specializeinternalsystems(PSS)beyondPNR,ET,EMD• Open-uptoNewvendorsforOrder– Accounting– Delivery

• EnablesInter-operabilityacrossbusinessmodels:• Allcarrierswillbeticketlessenablingeasierintegration• Abilitytoapplyintermodalcapabilitiesdoor-2-door


ONEOrderandNDCtransformAirlineDistribution

Seller

Airline

Aggregator

Shop

Offer

Order

Receipt

Offer Management

OrderManagement

Reservation Ticketing

Product delivery

Revenue Accounting

EnhancedDistribution(NDC):MerchandizedOffersPersonalization/DynamicPricingOptimizePaymentOffers/Ordersintegrity

SimplifiedFulfillment(ONEOrder):

PNR+TKT+EMD->OrderStandardizedretailingsolutionsOpenupnewretailingcapabilities

Together, Let's Build Air Retailing


ONEOrderroadmap• 2015:IndustrybusinesscaseandIATABoardapproval• 2016-17:Standarddevelopmentphase


ForGroundHandlers• Passengerhandlingforflightservicesrelieson:

• Specializedactors&Specificsystems(DCS)• Messagingstandardswhichconnectdistributionandproductdelivery(e.g.withPNL/ADLorwithe-ticketservers)

• Airlinesareofferingmorediversifiedproducts• PNR/TKT/EMDarenolongersuitabletosupportthis• ModernretailingissupportedbyOrdermanagement

• WhatdoesONEOrderbringtoGroundHandling?• ONEOrderstandardrevisitsthedeliveryworkflowofservices

• TheONEOrderstandardwillallowstreamlined, customerfriendly servicinganddeliverytrackingofanytypeofservice

• ONEOrderwillallowmoreefficientandgranularmessagingabouttheservicestodelivertocustomers• ONEOrderwillbringsimplificationinAirlines/Suppliersback-officerelationship


Impactonstandards&systems

• Standards• Messagestandardsto/fromDCS• Accountingstandards– Settlement

• Systems• DCSsystems– airlineprovided• DCSsystems– GHAprovided• Accountingsystems• Loungemanagement/Cateringsystems• PossibleanyotherinternalsystemyouhaveasGHAthattakesairlinedata• Standardretailingwayoftakingordersandchargeforthem


Questions?

• E-mail:[email protected] (IATAONEOrderteam)• Meetmeafterthesession

• usethenetworkingtool• mobile:+971 506459152



Track INNOVATION, TECHNOLOGY, SUSTAINABILITY

ThankyoutoourMorningSessions’Sponsor

WELCOME toNetworkingBreak10:30– 11:00

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