SERVICE

GOOD SERVICE

A good service requires………

Rajeev Prasad Singh

SERVICE

A SMILE

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SERVICE

EYE CONTACT

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SERVICE

REMEMBERING AND USING A PERSON’S NAME

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SERVICE

ATTENTION

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SERVICE

BODY LANGUAGEMIRROR THE PERSON’S BODY LANGUAGE

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SERVICE

MATCH THE TALK

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SERVICE

LIBERTY EQUALITY AND FRATERNITY

ACCEPT THE PERSON AS HE / SHE IS

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SERVICE

TAKE PRIDE

SHOW THE COMPANY AND

FELLOW WORKERS A HIGH

ESTEEM OF RESPECT

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SERVICE

WHAT YOU SHOULD BE….CALM

CONFIDENT

WELL GROOMED

RESPECTFUL

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SERVICE

TO BE A GOOD SERVICE PERSON

HOME

WORK

PHYSICAL & MENTAL SELF

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SERVICE

TYPES OF SERVICE -1

MATERIAL SERVICE

PRICE

QUANTITY

QUALITY

TIMMING

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SERVICE

TYPES OF SERVICE -2

PERSONAL SERVICE – unique to each

SMILE,

PERSONAL ATTENTION,

ENQUIRIES, etc.

Rajeev Prasad Singh

SERVICE

INTERPRETATIONS OF SERVICE-1

IT CANNOT BE MEASURED OR WEIGHED

YOU CANNOT GIVE A SAMPLE FOR SHOW

CUSTOMER CANNOT ACCQUIRE IT

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SERVICE

INTERPRETATIONS OF SERVICE-2

CANNOT BE STANDARDISED

CAN BE SEEN DIFFERENTLY AT DIFFERENT TIMES. PEOPLE,

PLACE, BACK GROUND

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SERVICE

HOW PEOPLE SAY…GOOD OR BAD SERVICE

RECOMMENDATION

ANTICIPATION

EXPECTATION

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SERVICE

DEFINING SERVICE

SERVICE IS THE

FEELING GOOD

IT IS INDIVIDUALISED

IT IS ABOUT SATISFYING CUSTOMER NEEDS

Rajeev Prasad Singh

SERVICE

WHOM AM I ?WINNER

OR

LOOSER

Rajeev Prasad Singh

SERVICE

END

Rajeev Prasad Singh