Google Apps

CIO Peer Group Presentation

Joe DesutaCIO, First Team Real Estate

December 8, 2011

Agenda

• What is Google Apps and why are we talking about it?

• Slides from Google defining Google Apps, features and benefits, and value proposition

• My experience taking First Team to Google Apps

Google Apps Defined

• Google Apps is a cloud based email, productivity, and collaboration software.

• The market for cloud based business applications is heating up

• “We think about 3-4 percent of the enterprise email market is cloud-based today,” Matt Cain, an analyst with Gartner, wrote in a May 18 email to eWEEK, “and that Google and Microsoft have the majority of that market and are close to parity on seat count.” By the end of 2012, he predicted, some 10 percent of the email market will be in the cloud, expanding to 30 percent by the end of 2015.

Business challenges are changing

Information overload• Volume of information is increasing radically• Sort, file, and find is a broken paradigm

Collaboration is central• Work with global, distributed teams• Connect with external partners

Access anywhere• Proliferation of smart phones• Struggles with VPNs

Messaging challenges

Collaboration challenges

Remote and mobile access challenges

Technology challenges

Google offers a new approach

Tools for today's workers

Gmail  Huge inbox with search.  Keep and find everything.

Talk  Business class IM and VC as easy as email.

Groups  Let users easily create and work in teams.

Calendar  Make sharing calendars and schedules easy.

Docs  Makes collaborating as easy as creating.

Sites  Allow users to manage their own sites.

Video  Unlock the power of video within your business.

Postini  Security and compliance solutions.

Google Cloud Connect  Co-authoring in Microsoft Office.

Google Apps for Business

Enterprise integration• Active Directory/LDAP• Exchange free/busy

Client connectivity• Outlook• Blackberry• ActiveSync

Support and Reliability• 99.9% SLA• 24x7 phone support

$50 / user / year

1 year archive    + $1310 year archive  + $33

Benefits of Google Apps

1 Best tools for business

2 Dramatically lower costs

3 More reliable and secure

Best tools for business

Information overload• Lots of storage: don't worry about quotas• Search built into every application• Labels and threading: new ways to cope

Collaboration is central• Make collaborating as easy as creating• Remove the IT barrier to collaboration

Access anywhere• Mobile versions for applications• Web-based, no VPN and no thumb drive

That just keep getting better

Frequent, small updates• Weekly release cycle• Easier for users to adjust• Customers control pace

Learn from users• Research• Usage analysis

Easy to manage• No server or client upgrades• No data migration• Everyone is on the latest release

       68 releases                  118 releases                    133 releases

Productivity from any device

Corporate IT Survey – Messaging & Collaboration, 2008-2009,” The Radicati Group, 2008.

Dramatically lower costs

Source: Microsoft Online Services Business Value White Paper (Microsoft, 2009)Source: Should Your Email Live In The Cloud?’ (Ted Schadler, Forrester, 2009)

More reliable and secure

Corporate IT Survey – Messaging & Collaboration, 2008-2009,” The Radicati Group, 2008.

Better uptime than on-premise:99.984% uptime for all of 2010

Downtime per month (in minutes)

Purpose-built infrastructure• Hundreds of thousands of

identical servers• Custom, hardened Linux OS• Can rapidly update all systems• No third-party security issues• Redundancy is built-in

World Class Security• Industry-leading experts• Obfuscation of data at rest• Security reviews for all code

 SAS 70 Type II certificationFISMA certification 

Google's enterprise vision

4 million businesses have gone Google

5,000 more sign-up every day

Gaining momentum

Google Apps Customers

Name Employees Revenue Users Previous System

Rentokil 78,242 $2.5B 35,000 Multiple - including Exchange

Electronics Solutions Company

60,000 $12B 34,000 Exchange

City of LA 34,000 Government 34,000 GroupWise

Valeo 49,000 30,000 Notes

Motorola 53,000 $22B 20,000

Sanmina SCI 37,000 $5B 15,000 Exchange

MWV 20,000 $6B 12,000 Notes and Exchange

Genentech 12,000 $13.5B 12,000

Diversey 12000 $3B 12,000 Notes

Sabic Private Private 12,000

KLM 31,182 11,000 -

Avago 3,000 $1.5B 3,000 Exchange

Product Slides

GMail

Manage information better• 25GB quotas per user - never waste

time managing quotas again• Search your email -- find what you need

quickly and easily• Use labels to filter and sort messages• Conversation threading to help manage

your inbox

Anytime, anywhere access• Web access from any connection• Mobile access: Blackberry, iPhone,

Android, Windows Mobile• Outlook Connector: allow users • to keep their existing client

Talk

Real-time communications• Instant messaging with text• Simple voice and video communications• IMs archived and searchable with email• Integrated directly into the Inbox

Simple to deploy and manage• No client applications• Built right into the web-browser• Video available on any machine with a

webcam

Groups

Simple configuration by users• Users can create and manage groups --

without help from IT• Rich capabilities to customize groups• IT can control access to some features

Use groups everywhere• Groups serve as email distribution lists• Full searchable archive online for users• Also useful for defining access controls on

documents, sites, and videos

Calendar

Rich functionality• Quickly add meetings and find available

times and resources• Sync to Blackberry, iPhone, Android and

Windows Mobile

Share calendars for easier collaboration• Corporate calendars• Team calendars• Launch calendars• Even external calendars

Docs

Essential editing capabilities• Word processing, spreadsheet, and

presentation capabilities• Unique features like forms for

spreadsheets and remote viewing of presentations

Focused on collaboration• Real time co-authoring built into all of the

applications• Control access to documents at user,

group, and company levels

Sites

Simple creation of  rich sites by users• No knowledge of HTML required• No need for admin assistance• WYSIWYG editor• Use templates to define default Site and

page types• Embed Docs, Calendars, Maps and other

content Gadgets 

Lots of use cases• Personal sites• Team sites• Project sites• Department sites• Even public sites

Video

Easy to upload and share• YouTube-like interface for uploading• Share with individuals, groups, or the

whole company• User can rate and comment on videos• Variable speed play-back to save time

Lots of use cases• Internal messages• Executive communications• Internal  training• Team motivation

Marketplace

Extend Google Apps• Easily discover, purchase and deploy web

apps that integrate with Google Apps• Move faster: SSO, easy navigation from

Google Apps, shared data across all apps• Find secure apps with TRUSTe certification• Access all your apps anytime, anywhere

Your entire business in the cloud• Ditch your servers and let all of your

apps work together in the cloud...o Accounting / Financeo CRMo Project Managemento Web Meetingso Many more...

About First Team

• Founded in by CEO Cameron Merage in 1976

• # 1 independent Southern Cal, Sold more homes in Orange County than any other broker in the last 10 years

• 40 locations supporting over 2,000 employees and agents. Full Service including commercial, title, escrow and mortgage.

IT Environment before Going Google

• Email was in house on MS Exchange Server 2003. Clients were mix of OWA, Outlook, and Outlook Express

• Storage requirement for Email Data exceeded 4 TB (Terabytes)

• No enterprise collaboration software in place at First Team though Sharepoint was used for Intranet capabilities

Business Case for Going Google

• Email reliability – Business goal was to guarantee uptime for First Team agents

• Cost justify by forgoing the need to upgrade Exchange and expanding storage needs

• Leverage Google Apps as a means to provide a competitive advantage

• Partner with Google for future innovations

Current State of Going Google

• Migration is in progress with about 1500 users migrated to Google so far

• Switching email systems and providing collaboration is transformational…BUT

• Dual delivery allows for migration to happen on a per office basis, fostering grass roots adoption

• Many users already know the Gmail product and it is much better than OWA

Google Apps as a Differentiator

• Google Apps enables collaboration on several levels: Company level, Office level, Team level, and Agent-Client level

• Early examples include “automated” Caravan tour lists and agent-client communications.

• Clients are often Gmail users so it makes working with our agents easier providing the real value of convenience

Summary

• Cloud based email and collaboration are trending up and will be the delivery platform for the future

• Google Apps is a compelling option, but certainly not the only option

• Cost justification and ROI can be realized given the right set of circumstances

Improving value proposition

Google Apps in 2007 Google Apps in 2011

$50 per user/per year

$50 per user/per year

Customer results: radical productivity gains

"Total Economic Impact" study

• 12 in-depth interviews with large enterprise customers

• 600 survey responses from IT managers and end-users

• Modeled typical results for a multi-national business with 18,000 employees over a three year horizon

• Productivity gains are 2.5x the value of cost savings alone

• Over 300% ROI with payback in under 7 months

• NPV over $10M for typical large enterprise

• Detailed report:http://goo.gl/LGzcX

100% Web

2010 Reliability comparison

Source: Microsoft Online Service Notifications (Microsoft)Source: Google Apps Status Dashboard

Microsoft security bulletins

Source: Microsoft TechNet

What is in the cloud?

Product Hosted Multi-Tenant Browser-based

Google Apps

Microsoft BPOS-S

Microsoft BPOS-D

Microsoft Exchange On-Premise

Dramatically lower cost

Source: Should Your Email Live In The Cloud?’ (Ted Schadler, Forrester, 2009)

Future of Google Docs

Team collaboration

Google Docs (2008)

Google Docs (2010)

Office 2000

Office 2003

Office 2007

Office 2010

Google Docs (2009)