Office 365 vs. Google AppsNeil SlyConsultantC/D/H

Getting StartedAbout C/D/H

About Neil

Office 365 and Google Apps Defined

How Google Sells

Microsoft’s Cloud Story

Office 365 Differentiators

Review Licensing Models of Both Options

Agenda

Quick Facts

About Us• 23rd Year

• Grand Rapids & Royal Oak

• 30 Staff

Approach• Vendor

Independent

• Non-reseller

• Professional Services Only

Partnerships• Microsoft Gold

• VMware Enterprise

• Citrix Silver

• Cisco Premier

• Novell Gold

Office 365 / Cloud Expertise

Microsoft Cloud Accelerate Partner

Azure Circle Partner

Desktop, Office 365 Deployment Planning Services (DDPS) Partner

Expertise

Your Presenter

Neil SlyConsultantMicrosoft VTSPMCT, MCSE, MCITP, VCP, ITIL

NeilS@cdh.com@neilslyhttp://neilsly.com

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What is Office 365?A subscription-based online Office and software-plus-services suite that offers access to various services and software built around the Microsoft Office platform.

Successor to Microsoft's Business Productivity Online Suite (BPOS) – originally designed to provide hosted e-mail, social networking and collaboration, and cloud storage.

First included hosted versions of Exchange, Lync, SharePoint, Office Web Apps, along with access to the Microsoft Office 2010 desktop applications on the Enterprise plan.

With the release of Office 2013, Office 365 expanded to include new plans aimed at different types of businesses, along with new plans aimed at general consumers.

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What is On-Premises ExchangeIf you have “Exchange” it’s probably what you already have.

Traditional deployment of Exchange 2007 / 2010 / 2013 in your data center or similar deployment.

Multi tenant deployments offered as a managed service offered by a third party.

Any other type of “hosted Exchange” or Exchange SaaS offering.

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What is (are) Google Apps?Google Apps is a service from Google providing independently customizable versions of several Google products under a custom domain name. It features several Web applications with similar functionality to Office, including Gmail, Google Groups, Google Calendar, Talk, Drive, Play, Docs, News, Wallet and Sites.

Google Apps for business is free for 30 days, $5 per user account a month thereafter, or $50 per year. Google Apps for Education is free and offers the same amount of storage.

In addition to shared apps (calendar, docs, etc.), there is Google Apps Marketplace, an App "store" for Google user. It contains various apps, both free and for a fee, and can be installed to customize the Google experience.

Cloud Adoption

28%US & Canadian

Companies have deployed cloud

40%Consider the cloud critical

Nearly AllAre

considering the cloud

Applications excluded from enterprise SLA

Productivity

Email (incl. Calendar & Contacts)

Collab

eDiscovery

AV/AM/AS

UC

Social

Suite

Microsoft

Microsoft Office

Exchange Online

SharePoint Online

Lync

Exchange Online, SharePoint OnlineExchange Online ProtectionSharePoint Online, Yammer

Office 365

Google

Google Docs

Gmail, Calendar, ContactsSites, Drive, Groups

Talk, Voice, Hangouts

Message Discovery, VaultGmail, Google Message Security

Google Plus

Google Apps

Compare workloads

How are theyDifferent?

Differences

Storage Enterprise Readiness

Applications

Privacy & Security

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Storage Office 365

50 GB per Exchange Online Mailbox 25 GB additional SkyDrive Pro

Google 30 GB shared across all mediums

• Archival Both offer archival of some type

Enterprise Readiness

Microsoft Google

Directory SynchronizationPassword Synchronization

Migration

4

C

ñ

Windows Active Directory (Azure WAAD) Synchronization Tool

Google Apps Directory Sync (GADS)

Windows Active Directory (Azure WAAD) Synchronization Tool

Google Apps Password Sync (GAPS)

Native for Exchange since 2007 SP3, others direct from service console

Google Apps for Microsoft Exchange (GAMME)

Office 365: Technical differentiators

Microsoft GoogleStandards & CertificationsManageability

Identity Federation

Change & Innovation

AccessibilityHIPAA compliance

Not addressing accessibility issuesSome HIPAA compliance

Simple online administrationSingle management console

DIY approach to administration No desktop deployment tools

Seamless integration via native tools (Active DirSync, ADFS)

Requires connectors, adapters, new servers, and custom code

12 months’ noticeSLA covers all services

1 week notice (if at all)SLA only covers core services

EfficientNo lost productivity

Word document view in Word Web App

Not the same view in Google Docs

AvailableOn any device, online or offline

SkyDrive Pro keeps offline documents synchronized with the SharePoint copy

No offline coverage within the Google Apps service level agreementLack of document fidelity with MS Office formatInconsistent user experience / Very reduced functionality from normal Google Apps UXNo access with any browser except for ChromeNo ability to edit spreadsheetsNo ability to print documentsGoogle recommends not working offline with shared documents to prevent data loss.

If an online collaborator deletes the text you edit while offline, their changes will override yours If a collaborator deletes the document you’re editing offline, your changes will be lost when you come back online because the document will no longer exist.

Google Docs Offline

“Try to use offline editing for

documents that you own and that won't be deleted without your knowledge.”

Google Drive Offline: on any devices?

Google has tried to offer Offline capabilities and failed in the past with GearsCurrent solution offers a confusing and impractical offline experience

Google Docs Offline = Productivity Loss

“Google Docs is not really suitable for business use due to limited functionality and the lack of offline capabilities.”

SecureInformation Rights Management Built-In

Enforce rights on emails and documents

Different ideas about privacy

MicrosoftCustomer-focused approach by putting people and their privacy first

GoogleConsumer-focused approach where search advertising is prioritized from their new privacy policy changes

Google’s Tactics

Google’s Strategy

Disrupt the Market

Browser-only

Innovation Ship early, ship often!

Good Enough Familiar,

basic apps

Microsoft’sCloud Story

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42KOffice 365 Partners

CHANNEL GEOGRAPHICAL AVAILABILITY

88Office 365 Available Countries

Microsoft’s Cloud Presence

1,000M

Office Users

90%MIX

Office 365 customers are Small Businesses

41%Top 100 Global Brands (according to Interbrand)

use Microsoft’s cloud productivity services

MOMENTUM

Customer Wins Against Google

Looked at Google Apps and said: “No!”

Switchers away from Google Apps

Customer testimonials“When we switched from Google Apps to Office 365, we freed our people to work together in synergy, and it has produced good results in every area of our business.”

“It appeared there would be a lot of downtime waiting for Google support, but with Microsoft, we could get help immediately, whenever we needed it.”

“We quickly realized Google would not meet our needs, so asking our employees to put up with less functionality was not an option for us.”

“I spent two weeks trying to figure out how the Google Apps approach would fit our business.

“We did not have the compatibility issues with Office Web Apps that we had with Google Docs.”

“The problems were threatening operational efficiency and creating staff issues. Our employees complained of lost productivity and major process interruptions…”

“We found that Gmail has some operational disadvantages for business use; for example, mail is organized by thread and folders cannot be created to organize mail.”

“Google Docs is not really suitable for business use due to limited functionality and the lack of offline capabilities.”

Business Value Prop (SMBs)

Office 365 brings great value to SMB

Easy IT Best ValueWork Together

Combining the familiar Office with cloud-based productivity services hosted by Microsoft

Anywhere Access

“I have to use my time and money wisely to grow my business”

Efficient Available

“I don’t like unpleasant surprises. I need tools that are always there when I need it.”

Secure

“When it comes to security, the buck stops with me.”

Business Value Prop (Enterprises)

Office 365 for Enterprises

Works With What You Know

Access Anywhere

Robust Security And Reliability

IT Control And Efficiency

Best Experience Anywhere

Work together, smarter

Solve problemsfrom more places Familiar tools 99.9% uptime.

Guaranteed.Keeps you in control

Business value of Your Modern Office

Enable and improve mobile productivity

Increase employee sat & retention

Simplify and save with per-user licensing

Enable new ways of collaboration with social, voice & video

Reduce costs of video conferencing, telephony and travel

Keep critical business data protected

Streamline legal discovery

Comply with industry and government regulations

Reduce SW deployment & updates costs with streaming technology

Accelerate adoption of online services

Reduce IT operations costs with common tools

Best experience across devices

Stay connected to your business

Security without compromise

Run it the way you want

Office 365 for Enterprises

“My users shouldn’t have to waste time re-learning the basics.”

ProductiveEnterprise-

Class

“We need a solution that fits our business needs, not the other way around.”

Security & Privacy

“Security threats are always evolving. We need a partner who can keep up.”

ProductiveFamiliar User Interface to Save Time

Outlook Web Access View

Similar view in Outlook

Very different experience in Gmail

Enterprise-classUnified eDiscovery across email, IM, calendar, docs, etc.

Resources /Summary

Why Office 365

Microsoft’s Strengths

Choice and Flexibility

Reliable and Credible

Familiar and Productive

Robust Security and Privacy

Full SLAs and Customer Support

               “It's unwise to pay too much, but it's worse to pay too little. Whenyou pay too much, you lose a little money - that's all. When you paytoo little, you sometimes lose everything, because the thing youbought was incapable of doing the thing it was bought to do. Thecommon law of business balance prohibits paying a little and getting alot - it can't be done. If you deal with the lowest bidder, it is wellto add something for the risk you run, and if you do that you willhave enough to pay for something better.”

John Ruskin

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