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The Listening Age Putting engagement into practice through social media Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
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The Listening AgePutting engagement into practice through social
media
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
Perspective
Biography
Participant observer
Critical
Sociological
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
Inspiration
The Social construction of reality
The Support Economy
The Age of Heretics
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
Social reality
Peter Berger & Thomas Luckmann
Knowledge and language
Objective reality
Social media redefines social reality
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
Support economyShoshana Zuboff & James Maxmin
New breed of individuals
Self authoring
The institutional chasm
Social media bridges the chasm
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
Age of hereticsArt Kleiner
Heretic as visionary
We are all trapped
Heretics free us
Social media - You are not alone
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
Synergy
We can build our world
We can engage together
We are not alone
Social media is our weapon
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
The problemAgencies are trapped
Citizens are uncertain
Employees are uncertain
Fear and doubt are rife
Spin is endemic
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
Agency & CommunityCitizens are engaging already
Public servants are not
Perceived powerlessness rules
Citizens are cynical
So there is a chasm to cross
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
Corporate listening
Fight the FUDS
Enlighten corporate areas
Inspire leadership
Harness heretics
Organisational comfort
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
Building competenceIndividuals are - sort of
Agencies are not
Build the groundswell
Greater depth
Another chasm to cross
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
Organisational cultureCurrent approach is hierarchical
Behaviouralism rules
Bolstered by managerialism
Rightly viewed with cynicism
Yet another chasm
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
Beyond culturePeople build culture
Intuition works
Organisations are social
People talk
Social media rocks
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
So where are we?We have a vision
We have a map
We have smart tools
We don’t have a market
So we don’t have passengers
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
Crossing the chasmsAllow direct engagement
Rise of the heretics
Allow unstructured engagement
Democratise culture change
Establish a social ecology
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
And if we don’t?Loss of trust
Disengagement
Mediocrity
Declining ability to deliver
A dark age public service
Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
