of 31
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governancegovernance
TANMOY CHAKRABARTY
B V S SUDHAKAR
GLOBAL GOVERNMENT INDUSTRY GROUP
TATA CONSULTANCY SERVICES LIMITED
e-Governance
Blue Print & Frameworks
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Every Week Minnesotans send 13,000 emails to their Governor
7 ! o" #ustralians "ile their in$ome ta% over the internet
# 'illion annual health insuran$e $laims in Fran$e are now
su'mitted ele$troni$ally
Bra(ilians vote ele$troni$ally in all national and lo$al ele$tions
Monterrey te$h )rovides online $ourses to *3, 000 students
throu+hout atin #meri$a
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-o what.s the alternative/
r do we have any
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e-
G
O
V
E
R
N
A
N
C
E
Everyone is talking about it…What is It? For Whom? Why? Where?
e-Governance :Introduction
Everyone is doing it….
Where Do e stand? Where !re We "eaded?
e-Government stages
and e-readiness
#any e-Gov initiatives around….
What $hould be our %ocus?
&rioriti'ing e-Gov
initiatives
E-Gov: Domain and (echnology…
What are the trends) standards and %rameorks?
Domain and (ech. o%
e-Governance
When you are around since so long…
What are your e*+eriences and hat are the leanings?
Im+lementation
Issues) E*+erience
$haring and ,essons
,earnt
The Building Blocks
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e-Governance: An
Introduction What is e2Governan$e/
Whom is it "or/
Where do we do it/
Why should we +et into it/
Who all have done it Best Pra$ti$es4 /
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“W hat” is e-Governance?
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Industrial Era Information Age
Passive Recipients Representative democracy Secrecy Info! droug"t Post-event information #roadcast mass-$ased!!!
Active Partners Participatory approac" %ransparency Real-time participation
One-to-one!!!
The transition
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e-Gov
strategies
&e!g! Sout"
Africa'
e-SEVA
SmartGov
aponline!gov!in
$ource:/ 0e+ort on 1enchmarking E-Government: ! Global &ers+ective
Role of Govt. in Information
Age
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e-Governance: Denitions
e2Government an Entity4 5t is the Government whi$h levera+es on 56 to
instantly $onne$t with its $iti(ens, em)loyees,
other +overnments and 'usiness units e2Governan$e a Pro$ess4
he )ro$ess o" doin+ +overnment 'usiness whi$h
levera+es on 56 to 'etter serve its $iti(ens
throu+h well $onne$ted in"rastru$ture and well
in"ormed & em)owered stakeholders
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e-Governance: Denitions
e2Governan$e 8tili(in+ the 56 tools and the world wide we' "or
deliverin+ Government in"ormation and servi$esto $iti(en and 'usinesses 9:e"; 8
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“W hom” is it for?
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e-Governance Stakeholders
6iti(ens #s a $onsumer 9#vailin+ $erti"i$ates, )ayin+ utility 'ills,=
#s a stakeholder 9e2)ollin+, online de'ates=
Government #s a )oli$y maker and a servi$e )rovider
Business 8nits #s a $lient?)artner?a+ent
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Citi(en &www.aponline.gov.in'
#usiness (Taxation-VASTIS)Government & SmartGov'
E)ecutive *udiciary
+egislature
Intermediaries in t"e P-P-P ,odel & Pvt. Players in e-SEVA'
e-Governmente-Government
e-Governance Stakeholders
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G23 G2G G21
24 hours on-line access togovernment services to all theciti'ens.
1oundaries o% governmentde+artments invisible tociti'ens.
!ccess all governmentsservices via multi+ur+ose cards
&artici+ation in +olitical +rocesses through instant +olling
Interconnected I(in%rastructure %or all agencies5e.g. common database6
Electronic registration andachieving
&a+erless ork%los andadvanced multimediacommunication tools.
0e-engineered and o+timi'edork +rocesses.
24-hours 7one sto+ sho+8 %orall Government in%ormationservices
I( based +rocessing o% all business to Governmentinteractions.
!ccelerated and trans+arentgovernment decision +rocess.
Im+roved 9uality and3ustomer orientation o%Government $ervices
e-Governance Stakeholders
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$ource: Gartnerneroneresearch;>;;=.html
Role of Intermediaries
By >00@2 "old in$rease in G>6 transa$tions throu+h
non+overnmental enter)rises intermediaries4
More than A0 ! o" the G>6 servi$es to 'e)rovided 'y these intermediaries
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Role of Intermediaries
(eam!les" 5n$ome ta% "ilin+ and )ayment servi$es o""ered 'yBanks, 5nsuran$e $om)anies, trade and industrialasso$iations and a$$ountin+ "irms
6ar and drivin+ li$ense renewal o""ered 'y $ar
dealers Pass)ort renewal servi$es o""ered 'y tour o)erators,
travel a+en$ies, hotel $hains and airlines and re+istry a$$ess, 'uildin+ )ermits and land ta%
)ayment o""ered 'y real estate a+en$ies :eservations and ti$kets "or museum, monuments
and e%hi'itions o""ered 'y travel a+ents, 'anks andasso$iations
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“W here” of e-Governance?
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O T H E R S
F O O D
& C S
E D U C A T I O N
H O M E
A G R I
T R A N S O R
T
R &
!
F I N A N C E
H E A " T H
STATE
DISTRICT
MANDA"
CENTRE
#I""AGE$COMMUNIT%
#here is e-Gov
#$ross e)artments and #dministrative 8nits
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“W hy” of e-Governance?
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#h$ e-Gov
'Ce$tives o" e2Governan$e; 8se 5 Das a vehi$le to $reate a knowled+e
so$iety leadin+ to the im)rovement in li"e o" a
$ommon man o enhan$e the $iti(en servi$e delivery
o im)rove the internal e""i$ien$ies o" the
Governan$e?#dministrative units
o make the Governmental o)erations more trans)arent
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#h$ e-Gov
Bene"its o" e2Governan$e; 5m)roved the internal e""i$ien$ies o" the Governan$e?
#dministrative units 9-martGov= Enhan$ed work"low
Better o$umentation Mana+ement
More knowled+e 'ased )oli$y "ormulation
6olla'orative inter2de)artmental real time in"ormation sharin+
Enhan$ed $iti(en servi$e delivery Wider 5n"ormation dissemination 9-$hemes on state )ortals =
:edu$ed time and $ost 9e2)ro$urement and Bhoomi=
Pleasant intera$tion with the administration 9e2-E# o" #P=
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“ H ow” of e-Governance?
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Scale FastScale Fast Think BigThink Big
Vision#ig Picture,eticulous PlanningC"ange ,anagementGovernance Process
re-engineering
Start SmallStart Small
Proof of ConceptsPilotsROI on Pilots
se PPP &Pu$lic Private Partners"ip'
,odel
State and National
rollouts
Roadma!
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O T H E R S
O T H E R S
F O O D & C
S
F O O D & C
S
E D U C A T I O
N
E D U C A T I O
N
H O M E
H O M E
A G R
I
A G R
I
T R A N S P O R
T
T R A N S P O R
T
R
& B
R
& B
F I N A N C E
F I N A N C E
H E A L T H
H E A L T H
STATE
DISTRICT
MANDA" 0E@E/E FI/!/3E 3I(IAE/
0E&B0($ 1DGE($ E$(I#!(E$
#I$ 1DGE($ (0E/D$
COLLOBORATION
COLLOBORATION
DATA
INFORMATION
KNOWLEDGE
WISDOM
&
B
,
I
3
I
E
$
Roadma!
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Recognized Best Practices
ine-Governance Domain
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e-Gov : cases
G>6 servi$es; e2Portals; Gram-am)ark MP4 and okmitra P4
issemination o" lo$al in"ormation to $iti(ens
e2re$ords; BM5 Harnataka4 $om)uteri(ation o" land re$ords "or se$urin+ title deeds
and redu$in+ dis)utes
e2$iti(en servi$es; e2-eva #P4, F:5E
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e-Gov :%ases
G>G servi$es; -martGov #P4
5n$reasin+ internal e""i$ien$ies at se$retariat 'y knowled+esharin+, work"low atomi(ation and do$ument mana+ement
systems P
5n$reasin+ interde)artmental $oordination and e""i$ien$y atdistri$t level
G>B servi$es; e2Pro$urement+ovin #P4
Ele$troni$ )ro$urement o" +oods and servi$es online 10006rores I4
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e-G
O
V
E
R
N
A
N
C
E
Everyone is talking about it…
What is It? For Whom? Why? Where?e-Governance :Introduction
Everyone is doing it….
Where Do e stand? Where !re We "eaded?
e-Government stages
and e-readiness
#any e-Gov initiatives around….
What $hould be our %ocus?
&rioriti'ing e-Gov
initiatives
E-Gov: Domain and (echnology…
What are the trends) standards and %rameorks?
Domain and (ech. o%
e-Governance
When you are around since so long…
What are your e*+eriences and hat are the leanings?
Im+lementation
Issues) E*+erience
$haring and ,essons
,earnt
The Building Blocks
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$tages o% e-Government
$ource:/ 0e+ort on 1enchmarking E-Government: ! Global &ers+ective
Glo&al 'ers!ective
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e-Gov stages: #oving + (he @alue 3hain
+evel of Interaction
Informative
Interactive
%ransactional
%ransformational
#enefits of
e-Gov!
."os ."o
%enders
Sc"emes
."os ."o
%enders
Sc"emes
."os ."o
%enders
Sc"emes
."os ."o
%enders
Sc"emes
Grievance
Community Clu$s
IVR $ased status
Grievance
Community Clu$s
IVR $ased status
Grievance
Community Clu$s
IVR $ased status
Paid Services
/ues Payment
Paid Services
/ues Payment
City Civic
Centers
Glo&al 'ers!ective
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IN/IA
Where do e stand?
$ource:/ 0e+ort on 1enchmarking E-Government: ! Global &ers+ective
Glo&al 'ers!ective
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(he 0oad !head…
#oving #ost o% the
e-services to econo-
legal transactions!
$ource:/ 0e+ort on 1enchmarking E-Government: ! Global &ers+ective
Glo&al 'ers!ective
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(he 0oad !head…
Glo&al 'ers!ective
nline ta% )ayment
nline Pass)ort a))li$ation 9
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#ased on Sen0s Capa$ility Approac" and #ro1n0s Information #ased Approac"-
2 It is the preparedness o states to provide Governan!e
e"#ita$ly and !ost ee!tively and the !apa$ility rele!ted in the
degree o integration o the deprived segments o so!iety attain
ater appli!ation o I%T as an e-Governan!e tool. Apart rom
this& the a$ility o the state to provide $#siness& the !apa$ility to
parti!ipate in the provin!ial level digital e!onomy and #rther
networ'ing with the national level digital e!onomy!3
What is e-readiness?
$ource:India E-0eadiness !ssessment 0e+ort 2>>= by /3!E0CI#01 under DI() GoI
e-Readiness
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E-0eadiness 3ategories and Indicators…
E-Governance is only a subset o% it. Bnly one o% the indicators o% the inde*
$ource:India E-0eadiness !ssessment 0e+ort 2>>= by /3!E0CI#01 under DI() GoI
ational e-readiness
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E-Gov Inde) 4!56 7Glo$al Inde) 4!859
."at it means
,inimal e-Gov Capacity
Ran:ed ;; of 4
$ource:India E-0eadiness !ssessment 0e+ort 2>>= by /3!E0CI#01 under DI() GoI
Glo&al )-readiness
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Global In%ormation (echnology 0e+ort >2->=
India -
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India: E-0eadiness Inde* 2>>=
$ource:India E-0eadiness !ssessment 0e+ort 2>>= by /3!E0CI#01 under DI() GoI
ational )-readiness
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India: E-0eadiness Inde* 2>>=---(he 0oad !head…
#ove u+ the value chain in the e-Governance stage.
5 Interactive to Transactional 6
Im+rove on the I3( in%rastructure o% de+artments
administrative unit.
(rain the em+loyees on use o% I3( tools.
5Value Proposition:improve the internal efficiency of the
Governmental organization.6
se I3( tools to enhance learning at academic and
+racticing institution. 5Value Proposition: Availing best of
the resources at least possible cost in least possible time6.
ational )-readiness
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C"allenges
%rue Sir #ut %"en@!!
It is di%%icult)
It is costly)
It is 3om+le*.
“Rome Was Not Bu!t " a Da#$
ational )-readiness
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e-G
O
V
E
R
N
A
N
C
E
Everyone is talking about it…
What is It? For Whom? Why? Where?e-Governance :Introduction
Everyone is doing it….
Where Do e stand? Where !re We "eaded?
e-Government stages
and e-readiness
#any e-Gov initiatives around….
What $hould be our %ocus?
&rioriti'ing e-Gov
initiatives
E-Gov: Domain and (echnology…
What are the trends) standards and %rameorks?
Domain and (ech. o%
e-Governance
When you are around since so long…
What are your e*+eriences and hat are the leanings?
Im+lementation
Issues) E*+erience
$haring and ,essons
,earnt
The *uilding *locks
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Status Road A"ead
e-Government Stage Interactive %ransactional-B
Seamless
e-Government Inde) ;64
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“Collectively move up the e-reainess an
e-Government !tage "an#ing an contributein enhancing the $Goo% Governance&'
ur ocus
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Total Outlay for 2003-2005 - Rs. 2550 Cr.
$ource: &resentation by $) DI()GoI at Hth /ational e-Gov con%erence
FIs: Financial Institutions
D!0C&G: De+artment o% !dministrative 0e%orms and &ublic Grievances.
utla$ for ational 'lan
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3enter-
Income (a*
&ass+ort
D3!
Insurance
3iti'en d1
E*cise
&ension
1anking
$tate-
,and 0ecords
0oad (rans+ort
&ro+erty 0eg.
!griculture
(reasuries
#unici+alities
Gram &anchayats
&olice
Integrated-
E-commerce
E-1usimess
3ommon $ervice
3enters
India &ortal
Develo+ment
Gateay
$ource: &resentation by $) DI()GoI at Hth /ational e-Gov con%erence
ocus Areas of the /IT0 GoI
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$ource: &resentation by $) DI()GoI at Hth /ational e-Gov con%erence
Roadma! for core /ission'ro1ects of GI ransition ; Manual2Parallel2Ele$troni$ Go
ive4
-$ale 8); -in+le lo$ation2multi)le lo$ations2
statewide2$ountrywide elivery Mode; ver the $ounter2remote
delivery anytime,anywhere4
imelines ;
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'rioriti2ation rame+ork
hree -te) Prioriti(ation Framework
-te) 1 ; !entify )roCe$ts "rom availa'le #reas o"
))ortunity
-te) > ; "#aluate ea$h )roCe$t 'ased on a4-trate+i$ 5m)ortan$e and '4 Feasi'ility
-te) 3 ; Rank ProCe$ts on the $riterion o" sele$tionand )lot them to $hoose the $riority )roCe$ts
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P%o%t&ato" F%ame'o%(
• St%ate)* Im+o%ta"*eSt%ate)* Ft De)%ee to ',*, +%o-e*t .ts " 't, P%o/"*a! G%o't, St%ate)# 0 Vso"
1u*( Tu%"a%ou"2 De)%ee to ',*, t,e P%o-e*t '!! 3e a3!e to 2e!/e% %esu!ts .%om 2ate o.m+!eme"tato"
Nee2 .o% P%o-e*t P%o-e*t Nee2 " te%ms o. s*a!e o. 3e"e.ts 2e%/e2 a"2 u%)e"*# o. %e4u%eme"t to
.!! t,e e5st") )a+
Vs3!t# a"2 Im+a*t De)%ee to ',*, t,e "tat/e +%omotes t,e +ost/e ma)e o. t,e Go/e%"me"t tots Sta(e,o!2e%s
Le/e%a)a3!t# .o% e5st")
a++!*ato"s
De)%ee to ',*, t,e P%o-e*t '!! e",a"*e e5t") IT S#stems o% De)%ee to ',*,
t,e +%o-e*t '!! 3u!2 u+o" t,e e5st") IT S#stems
A/a!a3!t# o. COTS Re!e/a"*e o. a++!*ato" o. Custom&e2 O..6t,e6S,e!. P%o2u*ts
Te*,"o!o)# Re4u%eme"ts Te*,"o!o)# Re4u%eme"ts .o% P%o-e*t m+!eme"tato"
O%)a"&ato" Rea2"ess De)%ee o. *,a")e %e4u%e2 " t,e O%)a"&ato" 3# t,e "tat/e a"2 t,e
o%)a"&ato" %ea2"ess to a3so%3 t,e P%o-e*t *,a")e %e4u%eme"ts7
P%o-e*t Rs(s P%o-e*t Rs( " te%ms o. t,e "/estme"t8 +%o-e*t 2u%ato"8 estmate2 3e"e.ts8te*,"o!o)#8 o%)a"&ato" *,a")e ma"a)eme"t et*
P%o-e*t Cost Estmate2 o/e%a!! *ost o. t,e "tat/e 't, *o"s2e%ato" to *ost o. a*4usto"
a"2 tota! *ost o. O'"e%s,+
Ease o. Im+!eme"tato"
9P%o-e*t s&e a"2 *om+!e5t#:
P%o-e*t S&e " te%ms o. %esou%*e "ta(e7 De)%ee to ',*, t,e "tat/e %e4u%es
s+e*a! s(!!s a"2 e5+e%tse
Feas3!t#
'rioriti2ation rame+ork
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Parameter Weight (%) High Medium Low
Strategic Importance
St%ate)* Ft ;< = > ?1u*( Tu%"a%ou"2 ?= = > ?
Nee2 .o% P%o-e*t ;= = > ?
Vs3!t# a"2 Im+a*t ;< = > ?
Le/e%a)a3!t# .o% e5st") a++!*ato"s ?< = > ?
A/a!a3!t# o. COTS ?< = > ?
Total ? ?
O%)a"&ato" Rea2"ess >< = > ?
P%o-e*t Rs(s ;= ? > =
P%o-e*t Cost ;< ? > =
Ease o. Im+!eme"tato" 9P%o-e*t s&e a"2*om+!e5t#:
?< = > ?
Total ?
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Deasi$ility,o "igh
"igh
,o
StrategicImportance
%ARGE% &I'PRSE &II'
/EDER &IV' CONSI/ER &III'
'rioriti2ation rame+ork
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e-
G
O
V
ER
N
A
N
C
E
Everyone is talking about it…
What is It? For Whom? Why? Where?
e-Governance :
Introduction
Everyone is doing it….
Where Do e stand? Where !re We "eaded?
e-Government stages
and e-readiness
#any e-Gov initiatives around….
What $hould be our %ocus?
&rioriti'ing e-Govinitiatives
E-Gov: Domain and (echnology…
What are the trends) standards and %rameorks?
Domain and (ech. o%
e-Governance
When you are around since so long…
What are your e*+eriences and hat are the leanings?
Im+lementation
Issues) E*+erience
$haring and ,essons
,earnt
The *uilding *locks
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Domain Frameworks
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AS ISAS IS
CAN BECAN BE
BENCHMARK
BENCHMARK
ORGANIATION
ANALYSISORGANIATION
ANALYSIS
VISION8GOALS8 0
OBECTIVES
S#stems to3e Bu!t
GROWTH
PLANSTo 3eSta"2a%2&e2
GAPGAP
TO BETO BE
CONSENSUSWITH TOPMANAGEMENT
CONSENSUSWITH TOPMANAGEMENT
REGIONALLOCAL
CONDITIONS
Custom&ato"o.
Best P%a*t*es
Generic
Ga+
!nalysis
Frameork
rame+orks for e-Gov
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Domain FrameworksCaseet! "# for Disaster
$anagement
/isaster ,anagement Cycle &/,C'
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I% in /,I% in /,
Preparedness .arning /isaster Relief Re"a$ilitation Recovery
/isaster ,anagement Cycle &/,C'
.e$Resources
Applications
/ata$ases
ard1are
uman1areCommun!
Net1or:s
Availa$le .it"
Accessi$le to GS/,A
Availa$le 1it" Ot"ers$ut Not GS/,A
Not availa$le and CanNot $e Customi(ed
Standardi(e to ensureReplica$ility
F%o $e Customi(ed0 forGuarat state
F%o $e #uilt0 forGuarat state
Availa$le .it"
Accessi$le to GS/,A
Availa$le 1it" Ot"ers$ut Not GS/,A
Not availa$le and CanNot $e Customi(ed
Standardi(e to ensureReplica$ility
F%o $e Customi(ed0 forGuarat state
H
/ /
HH
I% Applications in Preparedness P"ase
I % S
o l u t i o n s
/isaster ,anagement Cycle &/,C'
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I% in /,I% in /,
Preparedness .arning /isaster Relief Re"a$ilitation Recovery
/isaster ,anagement Cycle &/,C'
.e$Resources
Applications
/ata$ases
ard1are
uman1areCommun!
Net1or:s
I % S
o l u t i o n s
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#echnoogy Frameworks
T h l ) i
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I"T#$"#T S#$I P$'I#$S *PPLI&*TI'" S#$I P$'I#$S
*PPLI&*TI'"S
&'MM+"I&*TI'" I"F$*ST$+&T+$#
L#,*L- $#,+L*T'$. *" *MI"ST$*TI# F$*M#W'$/
S#&+$# #L#&T$'"I& T$*"S*&TI'" S#$IS (S#TS)
I" a22to"8 a" e"/%o"me"t t,at .oste%s *%eat/t# a"2 +eo+!e ',o *a" use IT
Technolog$ )nvironment
S l i % id i
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S*a!ea3!e
Sm+!e F%e"2!#
Re6Usa3!e
Ct&e" Ce"t%*
Se*u%e
Cost E..e*t/e
Ro3ust
Sm+!e
Mo%a!A**ou"ta3!eR es+o"s/eT%a"s+a%e"t
I"*%eme"ta! De+!o#me"t
Solution %onsideration
S l ti A hit t
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Bu!2 Sm+!e8 %e6usa3!e s#stems 0 %e+!*ate " ot,e% a%eas
BUILD ONCE8 DEPLOY MANY TIMES
INFORMATION TRANSPARENCY
DISTRIBUTED ARCHITECTUREON NETWORK
WIRED GOVERNMENT
CONFIGURABLE
F I N
A N C E
F O O D
0
C I V
I L S U P P L I E S
E D U C
A T I O N
H O M E
SECRETARIAT
DISTRICT
TALUKMANDAL
Solution Architecture
G % t l
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It must address
3iti'en 3entric #odel.
ni%ied architecture by consolidating com+eting standards.
#ulti channel interaction su++ort
Islands o% %ragmented) redundant in%ormation.
Fle*ible interaction) integration.
e-Gov %once!tual Architecture
G % t l
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EnablingEnablinggovernancegovernance$ource: Gartner 0e+ort on 7I( architecture8
n!ian %ostn!ian %ost
e-Gov %once!tual Architecture
T h l A
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1ack EndWork%lo 1asednoledge #anagement
Data E*change in a secured %ashion
Integration o% In%ormation -
$tructured and unstructured
$ecurity
Front End&ersonali'ation
&ositive Identi%ication
$im+le Device Inter%ace
Bthers3all 3enters
30#
Technolog$ Areas
% t % t
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"ardare 3osts Initial 3ost o% the hardare !#3 %rom the date o% +urchase
(rends- $ame hardare at lesser +rice.
$ystem $o%tare 3osts Initial 3ost %or so%tare &roduct +dates and +grades 3ost
(rends- &er user license.
$ervice 3ost Develo+ment o% the solution #aintenance
%ost %om!onents
%h ll
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(echnology
&rocesses
&eo+le
%hallenges
%h ll
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(echnology:
!uthentication B+ening the unauthenticated tenders and bids
&rivacy #ulti +ur+ose household data survey
$ecurity #onetary (ransactions like +ayment o% utility bills
Digital Divide Denial o% access to services to citi'ens in remote areas
%hallenges
%h ll
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&rocess:
,ong gestation +eriod--- 5slo +rocess.6
0esource 3onstraint --- 5Financial) "uman resources) %acilities6
#ere automation--- 5Ine%%icient +rocesses automated instead o% +rocesses re-engineered6.
,ack o% strong business case--- 50evenue #odels6
%hallenges
%h ll
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&eo+le:
(ransition #anagement
FreJuent change o% heads o% de+artmentsadmin. units
,ack o% onershi+
Ever changing +riorities
0esistance to sharing data
$ke+ticism %rom citi'ens due to delay in getting ides+read tangible
bene%its.
%hallenges
3e 4earnings
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BbKectives and deliverables o% the I( initiative de%ined.
#aKor im+rovements in services +ossible but not easy.
1uild Fast but ste+ by ste+.
Do not automate ine%%iciencies) re-engineer them. Everyone hates transition and not the change.
$trong and stable leadershi+ is essential %or the sustainability o%
the initiatives.
3e$ 4earnings
%ritical Success actors
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&olitical commitment C ill
,egal) administrative and institutional %rameork
$trategic in-in &ublic-&rivate-&artnershi+ 5&&&6.
I3( in%rastructure 51ack-end in%rastructure and !ccess +oints6
Governmental &rocess 0e-engineering 5G&06
(ransition #anagement 5(# 6
3ontinuity +lanning and ELE3(IB/.
%ritical Success actors
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M!sking on $(hat are the benefits of e-
Governance)% at this stage is like asking
the Wright 1rothers about the FreJuent
Flyer &rogrammeN
--- 3hie% Dreamer) Disney
The *uilding *locks
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e-
G
O
V
ER
N
A
N
C
E
Everyone is talking about it…
What is It? For Whom? Why? Where?
e-Governance :
Introduction
Everyone is doing it….
Where Do e stand? Where !re We "eaded?
e-Government stages
and e-readiness
#any e-Gov initiatives around….
What $hould be our %ocus?
&rioriti'ing e-Govinitiatives
E-Gov: Domain and (echnology…
What are the trends) standards and %rameorks?
Domain and (ech. o%
e-Governance
When you are around since so long…
What are your e*+eriences and hat are the leanings?
Im+lementation
Issues) E*+erience
$haring and ,essons
,earnt
The *uilding *locks
e Gov o5erings
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Solution &reasOffice 'gmt -M#:G
%ortal #P
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Disclaimer
he )resentation material and the "ilms
shown here are only "or understandin+ the
$on$e)ts
Presentation material may re"er to )oliti$alleaders and )ersonalities who are not in the
)ower or not in the same )ort"olios as o"
today
%aring Gov 4aunch
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%aring Gov 4aunch
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Government #ork6o+ Automation
#P -e$retariat
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%iti2en 'ortal
#Pnline
A'nline 4aunch
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A'nline 4aunch
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e6Go/e%"a"*e s a ou%"e# a"2 "ot a Dest"ato"
T,a"( You