James NolinState of Alabama

Department of FinanceInformation Services Division

DirectorChief Information Officer

Are You a Champion of

Change?IN THIS SESSION, LEARN HOW YOU AS A LEADER

CAN MORE EFFECTIVELY OVERCOME THE BARRIERS TO CHANGE, HELP PEOPLE LET GO OF THE PAST

AND SUCCESSFULLY DEAL WITH RESISTANCE

Why change management is important• Change management is the enabler that allows you to

deliver results more effectively.• Change management builds team competencies.• Change management closes the gap between

expectation and outcome.• Change management helps mitigate the “people risk”.

Project Success with Effective Change Management

Barriers to successful change• The Organization• Vague objectives• Poor resource allocation

choices• Failure to communicate• Weak leadership• Shadow culture

• The People• Fear - Anxiety • Fear – Pessimism• Fear – Personal agenda• Fear – Failure• Fear – They didn’t ask me

Change Effects

Change Leadership

• Talk to your direct reports• Coach and engage• Explain “What’s in it for

them”• Listen • Keep upper management

informed• Keep customers informed

Communicate

• Support Change Management in words and actions

• Support the Change Managers down the chain and up the chain

• Train• Hold everyone

accountable

Advocate• Set formal touch points• Set hard deadlines• Set expectations for

excellence• Coach and challenge and

coach• Push the comfort

boundaries• Expose the shadow

culture Manage Resistance

Models for leading change(additional reading)

• Leadership that gets results – Daniel Goleman’s Golf Clubs• Situational Leadership – Hershey and Blanchard• Framework for Leadership – Fullan• Agreement and Certainty Matrix – Stacey• Transformational Leadership – Alimo and Metcalfe