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Innovating & IntegratingPeople, Process, Client

PLD Final Presentation2010

Agugliaro, Lamendola & Phillips

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Today’s Topics – Understanding Innovation

• Corporate Marketing Communications• Learning & Performance Center• Client Interactions

Think

Small

Implement

Locally

Promote

Widely

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Fundamentals: People, Process, Client

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Corporate Marketing Communications

Alicia AgugliaroSr. Manager, Corp. Marketing Communications

Corporate Marketing/SP&IDD

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Secret Language of Leadership?

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Operational & Service Excellence

Integrated Service Solutions

Drive Strategic Outsourcing

Non-clinical Safety Assessment Services

The undisputed leader in providing drug development services and a

trusted partner whose hallmarks are great people, high quality data, and

ability to integrate and streamline drug development.

Analytical Services Central Laboratory ServicesBiomarker Center of Excellence

Clinical Development Services Periapproval and Market Access Services

Strategic Partnering & Integrated Drug Development

The Covance Story…

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Thought Leadership Rock Stars

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Thought Leadership = Awareness

+374%

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2X+ by 2010: Inform, Engage, Innovate

Rules of

Efficient

R&D

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Client Interactions

Teresa Phillips Associate II, Client Interactions

REGULATORY AFFAIRS & QUALITY ASSURANCE4.8 YEARS

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Ensuring Client Satisfaction

Client Interaction

Group (CIG)

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What are Client Audits?

ProjectProject

For CauseFor Cause RegulatoryInspection

RegulatoryInspection

FileFile

Pre-QualificationPre-Qualification

ClientClient

Types of Audits

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Client Audits: Changing Needs

0

5

10

15

20

25

30

35

2008 2009

PreQual

Project

File

For Cause

Reg. Inspec.

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2x+ by 2010…• Externally

– Provide Signature Client Service to our Clients & Potential Customers for Client Audits

• Think Service• Deliver Excellence

• Internally– Support Business Units in Preparation for Client Audits

• Key Element: – Training

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Technical Training

Mike LamendolaSenior Trainer

Learning & Performance Center2.9 Years

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This Training is Brought to You by…

The Compelling OfferMaking Covance work for you

Learning & Performance CenterYour TOTAL source for development resources

TT Talent DevelopmentO O Organizational DevelopmentT T Technical SkillsA A AndLL Learning Technologies

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What makes the data world go ‘round?

Clinical Data Management

Clinical Research Associates Data Processing

Biostats

Medical Writing

Drug Safety Services/Product Safety Services

Study Designers

Clinical SitesSite Activation Services

ProgrammingRegulatory/Quality Assurance

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What do we train?

•We train internal CVD staff on various essential data collection and reporting computer programs

– Electronic Data Capture (EDC)– Paper

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Why do we train?

• Quality– Prevents fewer data-related issues and results

in less audit findings -> LESS is BETTER!

• Helps ensure training matrix compliance• Fosters career development

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2x+ by 2010…

• The LPC has contributed to the 2010 Covance vision by:– Providing high-quality training– Reducing costs– Increased time to productivity

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Wrap-up

Marketing CommunicationMarketing Communication Technical TrainingTechnical Training

People: Process: Client:

People: Process: Client:

People: The LPC vision is to be an indispensable business partner and a world-class provider of targeted/integrated learning and performance solutions.

Process: We collaborate with the businesses we support to provide them with consistent high-quality training solutions.

Client: Through those training solutions, we help to aid job performance, enhance leadership capability, and enable attainment of business objectives and client expectations.

People: The LPC vision is to be an indispensable business partner and a world-class provider of targeted/integrated learning and performance solutions.

Process: We collaborate with the businesses we support to provide them with consistent high-quality training solutions.

Client: Through those training solutions, we help to aid job performance, enhance leadership capability, and enable attainment of business objectives and client expectations.

Client InteractionsClient Interactions

People: First point of contact between the client and our internal business units to bring them together to meet their goals for client audit, audit report and/or inspections

Process: Give guidance to our internal groups to help them strategically so that they can make the right choices to meet the needs of our clients

Client: Build a partnership with the client to help them reach their objectives with Covance and by doing so help us to maintain that partnership.

People: First point of contact between the client and our internal business units to bring them together to meet their goals for client audit, audit report and/or inspections

Process: Give guidance to our internal groups to help them strategically so that they can make the right choices to meet the needs of our clients

Client: Build a partnership with the client to help them reach their objectives with Covance and by doing so help us to maintain that partnership.

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Thank You!