Graded-Innovations from the past, in the present and for the future.

Luiz Augusto Zicarelli de OliveiraICT Network and Infrastructure Mgr.

January 2013Luiz.zicarelli@graded.br | @luizicarelli

Mission Statement

Graded is an American school that serves an international community of learners by inspiring individual excellence in a collaborative setting,

fostering intercultural competence and empowering students to become engaged,

ethical citizens in a dynamic world.

Graded’s IT History

Early ’70 to mid ‘90 : AV department was responsible for the equipment used by students and in the offices.

Early ’80: First computers were accquired . Late ’90 : Technology Department formally created. 2003 : Libraries were merged into the Tech Dept. 2008 : Evolved to ICT Department.

A/V Dept.:First Generation of Resources

Slide and overhead projectors were widely used in classrooms.

Tape recorders (K7 and VHS)

A/V Dept.:First Generation of Resources

First computer lab (1982-83)

A/V Dept.: Need for innovation

First computer lab assembled in 1983 ( one of the first in Brazillian schools).

First secondary school of South America with Internet “class C” node, in 1992

1995 - Students and staff able to Dial-in and connect to school’s system.

2000 – Launch of Teacher and Staff Laptop Program, with over 100 teachers receiving their first laptop.

2001 – First attempt to wireless-network on campus

From A/V to IT then ICT

Late 90’ the first classes using iMac Labs and other proper resources.

New Media Center built in 1998, with US Library and A/V Dept. In the same building.

Number of computers increased 500% in 5 years. Pressure for Mobility.

From A/V to IT then ICT

Past-2000

Basic Language Computers

PC Desktops 2 Mac labs 2 PC labs 10/100mbps

connection Low Internet

demand

2001-10 PC Desktops

spread through school

3 iMac Labs Laptop Carts Laptop Checkout Wireless network Gigabit ethernet

Connection Increasing

internet demand IP Thelephony

2011-future BYOD Deactivated

Labs Smaller TCO Smartphones

and tablets Collaboratories cloud-based

systems Unified

Communications

From A/V to IT then ICT

1999 : first wireless access points ( Cisco aironet 340) 2000/01 : Laptop Program 1st year 2001/02 : 1st. wireless laptop carts (Dell and Mac) 2002/03 : 1st. Gen. Wireless infrastructure deployed

(Enterasys) 2003-2008: full structured cabling installation and

Equipment upgrade. 2007: Enterprise-level Wireless (Aruba) 2008/09: Google apps adoption 2009/2010: Email Migration (Gmail) 2010: Platform Migration (Novell to Microsoft) 2012: Ipad Pilot

Mobility Evolution

From A/V to IT then ICT

1995 2000 2005 20120

50

100

150

200

250

300

350

400

450

500

macs PC-Desktop PC-Laptop PC-Netbook tablets2

Evolution of devices

From A/V to IT then ICT

1995 2000 2005 2006 2007 2008 2009 2010 2011 20120

20

40

60

80

100

120

140

Projectors Labs Wireless Aps printers still cameras video

Available equipment on Campus from 2000 to 2012. For staff, faculty and students.

From AV to IT then ICT

IP PBX, using SIP Phones, with 300 internal extensions, but only150 Direct-dial (Siemens) 15 Fax/Backup Direct lines 90 Cell phone lines 50 3G modems 100Mbps Internet Conection (3 different providers bundled and ballanced) 14 Servers, with 4 of them holding 14 virtualized machines 10 TB of storage 31 border switch units (enterasys B3G/B5G) 124 Wireless Access Points 77 Digital Cameras 60 Video Cameras 162 docking stations 38 document cameras 90 eBeams 75 Networked Printers 129 Projectors 82 Networked Digital Clocks 21 scanners 905 Computers 25 iPads (pilot)

Current Environment

From A/V to IT then ICTNetwork design 2001

From A/V to IT then ICTNetwork design 2012

From AV to IT then ICT

Antivirus – from Trend Micro to Symantec.cloud DNS – recursive DNS from DynDNS, which also

provides Internet content filter, the Internet Guide. Monitoring – OpMon, from OpServices, provides

customized infrastructure monitoring, based on Nagios.

Google Apps – Documents, Calendar, Email, Blogs, Sites, and many other online resources.

Web site – Developed and hosted by Finalsite Student Information System – Veracross, hosted by

Breuer Co.

Systems as Services

From AV to IT then ICT

OpMon - https://Monitor.graded.br Wireless Dashboard -

https://wireless-master.graded.br:4343/ Internet Load Balancing - https://172.16.16.1/load.htm Netsight - http://10.10.1.7:8000/Clients/index.jsp System Center 2010 Hyper-V and Cluster manager

Monitoring and Controlling

ERP system implemented in 2000, called Microsiga Protheus 6, using SQL database.

In 12 years, the system has evolved and spread to all areas, to version 11, to be implemented next Jan 25th.

New Version will have also a new infrastructure, with two new servers, fully redundant.

https://microsiga.graded.br

From AV to IT then ICTERP

From AV to IT then ICT

First e-mail system was implemented in 1995. From 2001 until 2009 Graded used the Novell’s

Groupwise. It was locally stored on a simplex mode. In 2005 Web-based Anti-spam service was added to

the email system. In 2009 accounts were migrated to Gmail (Google

Apps). Old service was permanetly deactivated in 2010. http://mail.graded.br

Email

From AV to IT then ICT

Until 2004 control was made by hand or spreadsheets.

First digital system implemented in 2005. Installed and mantained on campus. (Track-it)

In 2008 service was migrated to SaaS system, online and off-campus. (Helpdesk)

https://www.loop1helpdesk.com/cgi-bin/WebObjects/HostedHelpdesk.woa/wa?id=153

Helpdesk

From AV to IT then ICT

ERP Until 2008 Databases were not consistent, and each

area worked on a different database, on different formats, MDB, DBF, DBX.

2009 New Saas Student information system was implemented Veracross.

https://www.veracross.com/graded/esweb.asp

Databases

ICT Management

Strategic Planning Measuring and controlling ITIL/Cobit/PMI Frameworks Continuous improvement

ICT Management

Processes Mapping Reports Control and mitigation of issues and problems Knowledge base Integration with contractors Inventory

ICT Management

16 Local Service Providers, 10 including on-site support

7 International Service Providers Inventory - More than 100 software available for

teachers and students usage Liability - More than 1300 users every day. Security - More than 1000 wireless devices logged in

every day.

Current priorities / challenges

21st. Century School’s ICT

Mobility – 3 to 1 ratio – Consummerization Anytime and Anywhere access Social Networks - online communication Virtualization Cloud solutions Digital Content

In the horizon

THANK YOU!

Access our Cohort group forum at http://innovate2013.ning.com/group/the-people-behind-the-scenes-infrastructure and share your ideas!