Whether you are visiting Jordan to conduct business, soak up the sun at the Dead Sea, walk the dunes of Wadi Rum, or visit the “red rose” city of Petra, we will not only ensure that you will “feel the Hyatt touch” but also get a taste of the superb hospitality for which the Middle East is renowned for. This Guest Services Directory introduces a variety of services and facilities available at Grand Hyatt Amman. Please dial to contact a staff member with any special request or comments. Enjoy your stay. GRAND HYATT AMMAN IS AT YOUR SERVICE World of Hyatt CNN News BBC News FOX News Al Jazeera ENG Al Jazeera AR Al Arabiya News Al Arabiya Al Hadath SKY News Arabiya Roya France 24 Rusia 24 TV 5 Bloomberg CNBC Arabiya CNBC Europe CGTN CCTV 4 Jordan Sport AD Sport 1 AD Sport 2 Dubai Sport 1 Dubai Sport 2 Saudia Sport ON Sport HD Rotana Cinema Rotana Classic MBC Action MBC 2 OSN Series First OSN Movies First OSN Enigma OSN Movies OSN Series Comedy OSN Action Canli ARTI TV RTR BVN NHK DW Jordan Egypt Saudia 1 Saudia Quran Qatar Al Jadeed Al Hurra Iraq Abu Dhabi Future TV Dubai LBC LDC Oman MBC 1 MBC 4 MBC Drama MBC Masr MBC Masr2 MBC Bollywood MBC MAX Dubai One Fashion TV MTV Lebanon Animal Planet NAT.GEO.WILD NAT Geographic Discovery HD HISTORY Discovery Family MBC 3 Spacetoon Rotana Clip Rotana Khalijiah MTV 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 CHANNELS WELCOME ً ً GRAND HYATT AMMAN GRAND GO
Transcript
Whether you are visiting Jordan to conduct business, soak up the sun at the Dead Sea, walk the dunes of Wadi Rum, or visit the “red rose” city of Petra, we will not only ensure that you will “feel the Hyatt touch” but also get a taste of the superb hospitality for which the Middle East is renowned for.This Guest Services Directory introduces a variety of services and facilities available at Grand Hyatt Amman. Please dial to contact a staff member with any special request or comments.Enjoy your stay.
GRAND HYATT AMMAN IS AT YOUR SERVICE
World of HyattCNN NewsBBC NewsFOX NewsAl Jazeera ENGAl Jazeera ARAl Arabiya NewsAl Arabiya Al HadathSKY News ArabiyaRoyaFrance 24Rusia 24TV 5BloombergCNBC ArabiyaCNBC EuropeCGTNCCTV 4Jordan SportAD Sport 1AD Sport 2Dubai Sport 1Dubai Sport 2Saudia Sport ON Sport HDRotana CinemaRotana ClassicMBC ActionMBC 2OSN Series FirstOSN Movies FirstOSN EnigmaOSN MoviesOSN Series Comedy OSN ActionCanliARTI TVRTRBVN
For international and domestic airline reservations, travel and tour related information and assistance, our Concierge will be happy to assist.
AIRPORT, AIRLINES, FLIGHT CONFIRMATION
Our Concierge is happy to provide you with choices for babysitting services, please allow a minimum of 4 hours to ensure we can make the arrangements.
BABYSITTING
Grand Hyatt Amman offers 20,000 square feet of conference and banqueting facilities, equally suited for large and small meetings and gatherings. Zara Expo, adjacent to the hotel offers an additional 33,000 square feet of exhibition and conference facilities. For more information please contact our Banquets and Events Sales Office.
BANQUETING, CONFERENCESAND CONVENTIONS
Our Hair and Beauty Salon offers a full range of personal care services for both men and women. Please contact the Beauty Salon located at the lower lobby level for appointments and more information
BEAUTY SALOON ANDHAIRDRESSER
Check out is at 12:00 noon.CHECK-OUT
In the event of an emergency or if you suspect a fire or detect smoke please dial the emergency number and an employee will assist you immediately.Please take a few moments to familiarize yourself with the emergency procedures on the back of your guest room main door. In the event of an emergency or fire please make your way to the nearest fire exit and listen to instructions given by loud speaker. Do not use the elevator in any emergency.
EMERGENCY
Located on the 9th floor, The Grand Club offers personalized service, guests may enjoy complimentary continental breakfast, alcoholic beverages and a complementary evening buffet. Coffee, tea, biscuits and fresh fruits are available all day, and the use of a private boardroom.Continental BreakfastSun-Thu 7:00 AM – 10:30 AMFri-Sat 7:00 AM – 11:00 AM Snacks7:00 AM – 8:00 PM Complimentary evening beverages and buffet Daily 6:00 PM – 8:00 PM
GRAND CLUBTM LOUNGE
Extra beds, bed boards, baby cots, non-allergic pillows, blankets, and additional supplies to make your stay more comfortable are available from the Housekeeping department.
HOUSEKEEPING
Stay connected during your stay with us. Grand Hyatt Amman offers complimentary internet access to all hotel guests in rooms and designated public areas.
INTERNET ACCESS
For ice delivery please contact Room ServiceICE
Hertz rent-a-car office is conveniently located in the hotel lobby and operates 24 hours a day.
CAR HIRE
0
World of Hyatt CNN NewsBBC NewsFOX NewsAl Jazeera ENGAl Jazeera ARAl Arabiya NewsAl Arabiya Al HadathSKY News ArabiyaRoyaFrance 24Rusia 24TV 5BloombergCNBC ArabiyaCNBC EuropeCGTNCCTV 4Jordan SportAD Sport 1AD Sport 2Dubai Sport 1Dubai Sport 2Saudia Sport ON Sport HDRotana CinemaRotana ClassicMBC ActionMBC 2OSN Series FirstOSN Movies FirstOSN EnigmaOSN MoviesOSN Series Comedy OSN ActionCanliARTI TVRTRBVN
Our management team is on duty 24 hours a day. MANAGER ON DUTY
A doctor is on call 24 hours a day for emergency cases. Kindly contact the Guest Service Center to arrange for an appointment.
MEDICAL ASSISTANCE
charged to your room account daily. Please contact Room Service for assistance.MINI BAR
If you do not wish to be disturbed, please place the “Room Occupied” sign outside the entrance door. Please inform the Guest Service Center if you do not wish to receive any calls.
PRIVACY
Rooms Service is available 24 hours. Kindly refer to the Rooms Service section of this Guest Service Directory.
ROOM SERVICE
All guest rooms are equipped with safety deposit boxes. For storage of larger items please contact the Front Desk. We are not liable for any valuables that are not deposited in the room safe or at the Front Desk.
SAFE DEPOSIT
Our indoor and outdoor swimming pools located on the first floor. Hours of operations:- Indoor pool 6:00 AM – 10:00 PM - Outdoor pool 6:00 AM – 10:00 PM (Seasonal)
SWIMMING POOL
Taxis and hotel transportations are available upon request, please contact the Concierge for assistance.
TRANSPORTATION ANDTAXI SERVICES
Please refer to the voice instructions provided by pressing the message button on your telephone or contact the Guest Service Center for assistance.
VOICEMAIL RETRIEVAL
The voltage in Jordan is 220 Volts AC, 50 Hz. For adapters or converters please contact the Guest Service Center.
VOLTAGE, ELECTRICITY
Rest at ease, our Guest Service Center will arrange for a wake-up call to ensure that you are pleasantly awakened at the start of each day.
WAKE UP CALL
Hyatt’s worldwide reward program, World of Hyatt, offers its members numerous advantages. Our Front Desk would be happy to assist you with free membership enrollment or further information.
WORLD OF HYATT LOYALTY PROGRAM
Zara Spa offers a fully equipped gym with personal trainers, separate male and female saunas, steam rooms and whirlpools. Certified masseurs are available offering a range of massage and beauty therapies in our dedicated treatment rooms. Hours of operation:- Daily 6:00 AM - 10:00 PM- Gym Open 24h (Guests are requested to use their room key to access)
ZARA SPA
Present and host some of the finest Jordanian, Arab and International prominent artists and collections. The Gallery is located at the lower lobby level (R).
ZARA GALLERY
Pets are not permitted in the hotel expect for service animals.PETS
.
4
10:30 – 7:00 –
11:00 – 7:00 –
8:00 – 7:00
8:00 – 6:00
12:00
20،000
33،000
.R
GO
24
10:00 – 6:00 10:00 – 6:00
10:00 – 6:00
50 220
WORLD OF HYATT
"WORLD OF HYATT"
(R)
GU
EST
SE
RV
ICE
SG R A N D
GOGUEST SERVICES
G R A N D
GO
G R A N D
AMERICAN BREAKFAST 18.00JD
CONTINENTAL BREAKFAST 12.00JD
ARABIC BREAKFAST 18.00JD
ALA CARTE MENU
*All prices are in Jordanian Dinar and are subject to %5 service charge and %8 government tax. TO ORDER, PLEASE DIAL EXTENSION 3. Room Service is available 24 hrs.
G R A N D G R A N D
GO
RO
OM
SER
VIC
ES
Freshly seasonal juice (orange, carrot, grapefruit)Seasonal Fruit PlatterTurkey BaconChicken SausageRoasted TomatoesBaked beansSautéed MushroomsHash BrownsToast Bread Butter & JamsBread selectionWith your choice of: Tea, coffee, cappuccino, or hot chocolate
Freshly seasonal juice (orange, carrot, grapefruit)Seasonal Fruit PlatterToast BreadButter & JamsBread SelectionsCereals and yogurt Cheeses and cold cuts With your choice of: Tea, coffee, cappuccino, or hot chocolate
Freshly seasonal juice (orange, carrot, grapefruit)Fruit platter Foul moudammasFried Hallommi cheeseHummusLabnehOlives, pickles, cucumber, tomatoesArabic pita and kaak breadFalafel Cheese and za'tar manakish With your choice of: Tea, Turkish coffee
GO
٨ % ٥%
٣
18.00
12.00
18.00
GO
EGG DISHES
*All prices are in Jordanian Dinar and are subject to %5 service charge and %8 government tax. TO ORDER, PLEASE DIAL EXTENSION 3. Room Service is available 24 hrs.
TWO EGGS “ANY STYLE” Plain or with choice of garnish, turkey bacon, chicken sausage, hash brown, grilled tomato
*All dishes are also available with egg white only
6.00JD
THREE EGG OMELET Create your own:Choice of garnish, turkey bacon, chicken sausage, hash brown, grilled tomato
AMERICAN PANCAKES Choose your own sauce, chocolate sauce, berry compote, maple syrup
6.00JD
BELGIUM WAFFLES Choose your own sauce, chocolate sauce, berry compote, maple syrup
6.00JD
SEASONAL SLICED FRUIT PLATE 7.00JD
COLD APPETIZERS A SELECTION OF COLD ARABIC MEZZE WITH OLIVES ANDPICKLES
TABBOULEH
FATTOUSH
HUMMUS
BABAGHANOUSH
MOUTABEL
CHEESE BOARD 10.00JD
MIXED GREEN SALAD 9.00JD
BUFFALO CAPRESE SALAD 12.00JDBasil pesto, reduced balsamic and extra olive oil (V) (D) (N)
CAESAR SALAD 7.50JD
2.50JD3.00JD
Romaine lettuce, with caesar dressing , crouton, turkey bacon, parmesan shaving
Addgrilled chickensmoked salmon (F)(E)
IN-ROOM DINING
*All prices are in Jordanian Dinar and are subject to 5% service charge and 8% government tax. TO ORDER, PLEASE DIAL EXTENSION 3. Room Service is available 24 hrs.
Hummus, moutabel, babaghanoush, fattoush,tabbouleh, stuffed vine leaves, served with Arabic pita bread (V) (G)
Finely chopped organic parsley, organic tomato, white onion,Bulgur, lemon juice, extra virgin olive oil (V) (G)
Selection of organic vegetables (tomato, cucumber, green bell pepper, radish mint and parsley leaves) marinated with extra virgin olive oil and pomegranate molasses, sumac and fried pita bread (V)
Purée of chickpeas mixed with tahini sauce, served with extra virgin oil and pita bread (V) (SE)
Smoked organic eggplant pulp mixed with tomato, onion green bell pepper, lemon juice (V)
Smoked organic eggplant mixed with tahini sauce, yogurt, garlic, lemon juice, served with extra virgin olive oil and pita bread (V) (SE)
Selection of international cheeses served with nuts, dried fruits, grapes, and fruit compote (D)
CLUB SANDWICHWhite toast, grilled chicken, mayonnaise, turkey bacon, fried eggs,
9.00JD
GRILLED STEAK SANDWICH 11.00JD
FETTUCCINI ALFREDO 12.00JD
SPAGHETTI BOLOGNESE 8.00JD
PIZZA DIAVOLA 8.00JD
PIZZA CAPRESE 11.00JD
IN-ROOM DINING
*All prices are in Jordanian Dinar and are subject to 5% service charge and 8% government tax. TO ORDER, PLEASE DIAL EXTENSION 3. Room Service is available 24 hrs.
*All prices are in Jordanian Dinar and are subject to 5% service charge and 8% government tax. TO ORDER, PLEASE DIAL EXTENSION 3. Room Service is available 24 hrs.
Choice of Two SidesFrench fries, baked potato, mashed potato, steamed vegetables, steamed asparagus, sautéed mushrooms, green salad (D)
Choice of Sauce for MeatBlack pepper, mushroom sauce, herb sauce, plain gravy, mustard (G)
Choice of Sauce for FishTeriyaki, herb-lemon butter, caper-tomato salsa (G)
Selection of ice cream and sorbet - 2 scopes (D)
22.00JD
5.00JD
SHISH TAWOOKCharcoal grilled chicken breast marinated with yogurt, garlic and oregano, grilled tomato, onion, chili, shrak bread, served with cucumber pickles and garlic aioli (D)(G)
12.00JD
LAMB KEBABCharcoal grilled lamb kebab mixed with onion and parsley, grilled tomato, onion and chili, shrak bread, served with spicy tomato sauce (G)
12.00JD
RESTAURANT AND BARS It is with great pleasure that we welcome you at Grand Hyatt Amman. This section will give you an insight into the appetizing culinary scene that awaits you at the hotel.Please don't hesitate to contact us if you have any questions.
32° NORTH 32° North is located at the lobby level adjacent to The Lounge, and is open for breakfast, lunch and dinner. This cosmopolitan restaurant, with its spectacular design features and exceptional ambiance, is the perfect place to enjoy your meal.
Breakfast 6:00 am - 10:30 am (till 11:00 am on Fridays and Saturdays)Lunch 1:00 pm - 3:30 pmDinner 7:00 pm - 11:00 pm
THE LOUNGE Located adjacent to the lobby, the imposingly fashionable lounge, is the place to see and be seen. From the novel designer furniture and lighting fixtures to two large open fireplaces, floor to ceiling windows in the conservatory and a spectacular view, The lounge is a truly exclusive and unique experience. The finest selection of exclusively imported teas, specialty coffees, cocktails and beverages together with a carefully selected range of snacks and viennoiseries are available throughout the day.
Open daily 7:00 am - 1:00 am
THE TERRACE Located behind The Lounge, the unique, chic terrace is the ideal place to
and be seduced by the sensations that await you; cool sofa seating, sleek cocktail bar, soothing water features and majestic landscaping. Chill out whilst listening to the trendiest of music. The largest variety of freshly squeezed tropical juices, iced teas, specialty cocktails and novel snacks provide an optimum choice for every mood.
Emergency 6888Front Desk 2Concierge 1Guest Request 0Zara Spa Reception 6150 32° NORTH 0THE LOUNGE 0THE TERRACE 0GRAND CLUB 6950ROOM SERVICE
Approximate telephone charges per minute including taxes
3
0.300 JD 0.280 JD 0.260 JD
Room to Room Calls Dial 8 + Room Number Local Calls Dial 9 + Telephone Number International Calls Dial 9 + country code + city code + telephone number
LOCAL CALLS
Minutes 1 to 3 0.370 JD Minutes 4 to 10 0.350 JD Minutes 1 1 onwards
Minutes 1 to 3 Minutes 4 to 10 Minutes 1 1 onwards
0.320 JD
NATIONAL CALLS
Minutes 1 to 3 1.100 JD Minutes 4 to 10 1.000 JD Minutes 1 1 onwards 0.920 JD
MOBILE PHONE CALLS
Minutes 1 to 3 2.600 JD Minutes 4 to 10 2.375 JD Minutes 1 1 onwards 2.175 JD
ARAB COUNTRIES
Access Charge 1.500 JDAT&T AND OTHER OPERATEDASSISTED ACCESS
VOICE MAIL
Minutes 1 to 3 4.400 JD Minutes 4 to 10 3.900 JD Minutes 1 1 onwards 3.600 JD
USA, CANADA, EUROPE,AUSTRALIA
Minutes 1 to 3 5.900 JD Minutes 4 to 10 5.250 JD Minutes 1 1 onwards 4.800 JD
ASIA, SOUTH AMERICA,AFRICA AND THE REST OFTHE WORLD
We are pleased to provide you with your own “Voice Mail System.” This System allows you to receive confidential recorded messages at the touch of a button. When the telephone message light is on, you can retrieve your voice mail by pressing the programmed button on your telephone and follow the instructions.
G R A N D G R A N D
GO
G R A N D
G R A N D
HOTEL SAFETY TABPlace holder
8 9 9
6888 2
1 0
6150
0 3200 0
6950 3
0.300 3 - 1 0.280 10 – 40.260 11
0.370 3 - 1 0.350 10 – 40.320 11
1.100 3 - 1 1.000 10 – 4
0.920 11
2.600 3 - 1 2.375 10 – 42.175 11
4.400 3 - 1 3.900 10 – 43.600 11
5.900 3 - 1 5.250 10 – 44.800 11
1.500 AT&T
G R A N D
GOH
OT
EL SA
FET
Y
HOTEL SAFETY TABPlace holder
FIRE DETECTION& ALARMS
In the event of emergency please dial the emergency button on your phone, and an employee will assist you immediately.
The hotel has an extensive fire detection system. In the event of an emergency, it is essential to remain calm and act on the advice and directions given by the hotel staff. Here are important steps to follow in case of fire:
• Become familiar with the guestroom and the hotel floors nearest exit locations. Refer to the floor plan at the back of the guestroom’s main door.
• Remain calm and do not panic.
• Press the emergency button on the guestroom telephone and state the location of the fire.
• Proceed to the nearest fire exit, taking the room key with you. Break the fire alarm glass en route in the corridor.
• Do not use the elevators. Take the nearest fire escape by following the exit signs.
• Do not make any attempt to carry any personal possessions, as they may obstruct movement.
• Always stay below the smoke level.
• Use a damp cloth, pillowcase or handkerchief to cover your mouth.
• If you must stay in your room, stuff wet towels and sheets under the door and then lie down on the floor.
• Do not break the window.
• Proceed to the assembly point at the side parking of the hotel.
