GRAND TIMES Published for Mille Lacs Corporate Ventures Associates Grand Casino Hinckley Edition August 24, 2018 Quick Links: The Hub The Gazette Grand Casino MN Construction Newsletter In This Issue... Associate Interest 2 Associate News 4 Service Recognition 6 Learning & Development 7 Birthdays & Anniversaries 8 DATE PROMOTION TIME Saturday, August 25 No Promos All Day Sunday, August 26 Sunday Surprises 12 pm Monday, August 27 Bonus Cash 6 am - 11:55 pm Tuesday, August 28 Bonus Grandplay 6 am - 11:55 pm Wednesday, August 29 Senior Wednesdays All Day Bonus Grandplay 6 am - 11:55 pm Thursday, August 30 Email Blast Bonus Grandplay 6 am - 11:55 pm Friday, August 31 Happy Fri-Yay! All Day WINDS STEAKHOUSE August Chef’s Tour ($36.00) Grilled Atlantic Salmon Cakes, Asparagus, Tomato, and Gorgonzola Salad, Chicken Dijon and Lemon- Mascarpone Panna Cotta GRAND BUFFET Lunch: Monday - Sunday 11 am - 2 pm Dinner: Sunday - Thursday 4 pm - 8 pm Friday & Saturday 4 pm - 10 pm THE GRILLE HOUSE Wednesday, Thursday, & Sunday 4 pm - 10 pm Friday & Saturday 4 pm - Midnight STORIES DINER Monday - Thursday: 7 am - 9 pm Open 24 hours Friday & Saturday Sunday: 12 am - 9 pm THANK YOU F&B for the free Associate Dinner! Silver Sevens Lounge August 22 - 26 Fortag Variety August 29 - 31 Passion Variety September 1 - 2 Passion Variety Next Celebrate The Day Rocktember ~ September 6 - 8 Uniform Shirt and Jeans 5 I G H
Transcript
GRAND TIMESPublished for Mille Lacs Corporate Ventures Associates
Grand Casino Hinckley Edition
August 24, 2018
Quick Links: The Hub The Gazette Grand Casino MN Construction Newsletter
In This Issue...
Associate Interest 2
Associate News 4
Service Recognition 6
Learning & Development 7
Birthdays & Anniversaries 8
HDATE PROMOTION TIME
Saturday, August 25 No Promos All Day
Sunday, August 26 Sunday Surprises 12 pm
Monday, August 27 Bonus Cash 6 am - 11:55 pm
Tuesday, August 28 Bonus Grandplay 6 am - 11:55 pm
Wednesday, August 29
Senior Wednesdays All Day
Bonus Grandplay 6 am - 11:55 pm
Thursday, August 30 Email Blast Bonus Grandplay 6 am - 11:55 pm
Friday, August 31 Happy Fri-Yay! All Day
WINDS STEAKHOUSE
August Chef’s Tour ($36.00)Grilled Atlantic Salmon Cakes, Asparagus,
Tomato, and Gorgonzola Salad, Chicken Dijon and Lemon-Mascarpone Panna Cotta
Associates will get 50% off admission when they show their badge!
Celebrating our 2018 SERVE Award WinnersThe Operations Team celebrated this year’s Grand Casino Hinckley S.E.R.V.E. Award winners with a day at CHS field cheering on the St. Paul Saints. These leaders have demonstrated that their leadership focus is to S.E.R.V.E. (support, engage, re-invest, value and empower) our Associates. They are seen here with fellow fan and co-owner of the St. Paul Saints, Mike Veeck, who happens to be a past MLCV and NLDC Leadership Conference speaker and co-founder/co-owner of Fun is Good company.
Pictured from left to right: John Delaney (Grand Buffet), Kirsten Schneider (GCH Hotel), Tony Frank (Grand Buffet), Renee Harless (Slots), Mike Veeck (St. Paul Saints co-owner), Kim Freetly (L&D), Sterling Wilde (Beverage). Not pictured is fellow S.E.R.V.E Award winner, Clare Conroy (Maintenance).
Grand Times 3
ASSOCIATE INTEREST
Associate Appreciation Day unclaimed ADR coupons can be claimed at the Timekeepers after 5:30 pm on August 23rd. Coupons must be claimed by Wednesday, August 29th. Coupons are valid for up to $3.75 and must be used between August 26th and August 31st.
Years of Service awards:All unclaimed Years of Service awards will be added to your September 7th paycheck.
Associate Apprecition Day
Bean Bag Toss Winners 2018!
4 Grand Times
ASSOCIATE NEWS
$100 WALMART GIFT CARD Linnea Woldstad
$100 WALMART GIFT CARD Pat Yarbrough
$100 WALMART GIFT CARD James Anderson
$100 WALMART GIFT CARD Anthony Jokimaki $494.95 KITCHEN PACKAGE Duaine VanVickle $487.92 TV PACKAGE Jordan VanVickle $418.00 4 RENASSASNCE FESTIVAL TICKETS , HOTEL ROOM, $250 CASH Teresa Laine $470.00 4 JUSTIN TIMBERLAKE CONCERT, HOTEL ROOM, $250 CASH Kim Freetly $515.00 4 ROCKTEMBER TICKETS, A CAMPSITE, $250 CASH Emily Lamke $410.00 4 SAINT PAUL SAINTS TICKETS, HOTEL ROOM, $250 CASH Travis Visser $590.00 4 TWINS TICKETS, HOTEL ROOM, $250 CASH Sharon Metras $690.00 4 TIMBERWOLVES TICKETS, HOTEL ROOM, $250 CASH Tara Lone Other Unclaimed Prizes: David White Bingo GameRobyn Anderson Bingo Game Ops Team Pizza Party Winning Departments: Joseph Staples-Security Department Please watch for more information from your dept.Karen Moe-Slot Department Please watch for more information from your dept.
Associate Appreciation Day Winners List!
Prizes can be picked up in HR, Monday through Friday from 7 am to 5 pm. Please call ext. 4927
if you need to make alternate arrangements. Associate is responsible for all taxes. Prizes must be claimed by Thursday, August 30th.
Grand Times 5
ASSOCIATE NEWS
Badge backers will be given to Associates at the end of each Guest Service Training session and they
are expected to wear these as a requirement
with their uniform.
ATC Guest Service Champion Workshop
All Associates must attend one 2-hour workshop, held in the L&D Training Center.
A sign-up book is located on the table in the Associate Entrance.
Sessions with less than 20 Associates registered will be cancelled
Place Amount Associate Name1 $500 Michael Danks2 $250 Kimberly Bohn3 $125 Randi Phelps 4 $100 Marilyn Tober5 $75 Mark Cedegren6 $75 Barbara Raudabaugh7 $75 Thomas Stroll8 $75 Sandra Coffran9 $75 Lance Gruwell10 $75 Carrie Dembouski11 $75 Adam Jensen12 $75 Kathleen Walker13 $75 Laura Petry14 $75 Clare Conroy15 $75 Donald Larson16 $50 John Brovitch17 $50 Gary Nelson18 $50 Amanda Norton19 $50 Thomas Lehman20 $50 Renee St Vencent21 $50 Theresa Slama22 $50 John Plank23 $50 Scott Robinson24 $50 Brittany Bitter25 $50 Randy Jacoboski
Place Amount Associate Name26 $50 Dorothy Nolan27 $50 Craig Brady28 $50 Kerry Kjeseth29 $50 Rebekah McElrath30 $50 Daniel Wicklund31 $50 Diane Maser32 $50 Elizabeth Lasser33 $50 Debra Hukriede34 $50 Kelly Kroll35 $50 Todd Thomas Jr36 $50 Colleen Vaillancourt37 $50 Roxanne Blum38 $40 Dalton Guligowski39 $40 Kirstin Barnick40 $40 Victoria Schwandt41 $40 Bobbi Pipp42 $40 Blake Johnson43 $40 James McGuinn44 $40 Bryan Brown45 $40 Amber Cessna46 $40 Karla Pavek47 $40 Anika Kost48 $40 Andrew Anderson49 $40 Virginia Ziesmer50 $40 John Jurek
Monday, August 27 6 am 1 pmWednesday, August 29 7 am 6 pmThursday, August 30 8 am 4 pmFriday, August 31 10 am 2 pmWednesday, September 5 8 am 2 pmThursday, September 6 9 am 3 pmMonday, September 10 8 am 4 pm
6 Grand Times
SERVICE RECOGNITION
GuestNet Shout - Outs
Blackjack:I was playing Ultimate Texas Holdem. Maria, the dealer, was great. She was friendly, knew the game, and had patience for my friends. She was outstanding.
Front Desk: Mae is always great!
Front Desk: Vallarie and Jenny and John were all awesome!
Front Desk:
We dealt with Jamie when we checked in. She was so pleasant to deal with. She was having problems with her computer and Leah was there to help her. Both of them were so nice and so very accommodating to us. This is the first time we checked in and were so happy to deal with nice and pleasant staff.
Front Desk:We always look forward to the possibility of Vallerie checking us in to our hotel room for the week. She has always been exceptionally helpful and kind to us over the years. She is greatly appreciated by us.
Silver Sevens:
Scott and Krystal are the best. You have extremely entertaining bar staff there that make me forget the fact that I never win any money in your casino. However Scott and Krystal are the best over all. They always greet us with a smile and big “hello.” I wish we lived closer.
Slots:Patrick, the slot tech, was nice. He helped us when our slot machine went black; he came and restarted it. I was very happy to see some of my old favorites such as Goldfish and Miss Kitty!!
Spa:
I thoroughly enjoyed my time at Gran Harmony Spa! Every penny spent in that establishment is a penny well spent! Sheila took good care of me in the locker room area, Monica gave me a terrific facial, and Todd is one of the best massage therapists I’ve experienced, and I visit spas around the world! Thanks Grand Harmony Spa!!!
Stories Diner: Crystal is so friendly and knowledgeable. She remembers us each time we come in. Great personality.
Stories Diner: Crystal is the greatest waitress! Very attentive and friendly service.
Enjoying my evening at Grand Casino. The best part though is our Server, Linda B. She is fantastic! She’s sweet, fun to talk to and extremely attentive. I hope she is here the next time I come back! -Guest
Attention!Please remember while smoking, to do so in the
smoking break room, outside by the picnic tables at the end of the sidewalk by the ADR or other designated
smoking areas. Thank you for your cooperation.
Grand Times 7
Upcoming in
Learning & DevelopmentAll MLCV Associates Are Welcome
Addressing Emotions Wednesady, August 29 9 am - 1 pm Grand Casino Hinckley
In today’s high pressure work environment, emotions are bound to erupt. The challenge is to prevent them from building to the point where they inhibit rational and productive interactions. The session provides a process for handling emotions in a daily work situation. Participants learn to remain calm and objective, to recover quickly and help others do the same, and to take charge in difficult circumstances to keep the discussion moving forward.
The Supervisors Role Wednesday, September 19 12 pm - 4pm Grand Casino Hinckley
Offers General overview of the supervisor function, providing information, skills, knowledge on being an effective supervisor. Topics include: Transition from co-worker to supervisor; problem solving; decision making; delgation- it’s value and how to do it; and, leading and handling change.
Goal Setting Thursday, October 18 9 am - 11 am Grand Casino Hinckley
Participants learn the importance and process of goal setting, practice setting goals and understand the impact that it has on their day-to-day life.
Contact your supervisor or Tina Bartheidel (extension 4808) to register!
LEARNING AND DEVELOPMENTMountain Climbers
When you think about mountain climbing, maybe your stomach does a little flip-flop. But, you know, people who are successful in life are really a lot like mountain climbers. They don’t start out climbing Mount Everest. Instead they train and practice on smaller slopes until they build the skills and confidence to move on to bigger challenges. When they choose a goal, they map out a plan and, as much as possible, they follow it. They equip themselves as well as they possibly can and they learn from the competition. They fully expect to run into problems, so when they do, it doesn’t throw them. They deal with them as best they can and move on. Mountain climbers and high achievers keep their fear and negative thinking under control because they know that these things will defeat them more certainly than any avalanche or sudden storm. They also understand the importance of persistence and tenacity. And finally, every now and then, they bite off a little more than they are absolutely certain they can chew. Like the saying goes, “When there’s no place to go but up, you go up.”
Now, you may not want to conquer Everest, but is there a mountain in your life just calling out to be climbed? Is there a mountain in your organization that is just begging to be conquered? If you are like most folks, there is. And you know, it’s a pretty safe bet that you can do it - once you set your mind to it.
