Associate Prof. Sue Brandt

Production Manager

Entertainment Technology

NYCCT

5/26/2023

2017

ATTIRE MAKE UP AND COSTUME

Gravesend Inn Haunted Hotel Actors Manual

Contents

General Operations information.............................................................5Identification.......................................................................................5Attendance policy...............................................................................5No show..............................................................................................5On call.................................................................................................5Schedule.............................................................................................5Professional demeanor........................................................................5Guidelines for guest services..............................................................6Attire...................................................................................................6

General standards............................................................................6Clothing............................................................................................6Shoes...............................................................................................6

Rules of conduct..................................................................................6Tips for dealing with guests................................................................7Guest complaints................................................................................7Guest with disabilities.........................................................................7Ranting Bros. Midway..........................................................................7Lobby..................................................................................................7Preload................................................................................................7Service Entrance (Entrance Door, left of lobby entrance doors).........8Queue..................................................................................................8Cellar steps.........................................................................................8Hotel underbelly..................................................................................8O’Skully’s Wharf (pirate room)............................................................8Service Hall.........................................................................................8Kitchen Prep........................................................................................8Scullery...............................................................................................8Boiler...................................................................................................8Seagate passage and Numbered suites..............................................9Reception and Foyer...........................................................................9Coat Check..........................................................................................9Dining Chamber..................................................................................9Tipsy’s parlor (Upside down room)......................................................9Suite 13...............................................................................................9Conservatory.......................................................................................9Exit....................................................................................................10

Actors...................................................................................................10TOBIAS TICKETTS AND OR BONITA BANCHOR...................................10DEREK VAN SICKLEY, CONCIERGE.....................................................10LAWRENCE LACKEY, Bellhop.............................................................10DANIEL DINGEY AND OR SOPHIE SWEEPER.......................................10LILY LACKLUSTER, MAID AND OR MAXWELL PORTER........................10TINA TERMINAL, bride.......................................................................10

Ride restrictions...................................................................................11Guests...............................................................................................11Guests with disabilities.....................................................................11Actors................................................................................................11Scenes and Effects............................................................................11Important phone numbers:...............................................................11

Operations Procedures.........................................................................12Evacuation Procedures.........................................................................12

Level 1 Evacuation............................................................................12Level 2 Evacuation............................................................................12Level 3 Evacuation............................................................................12Important Notes................................................................................12

General Operations information

The Acting crew provides entertainment inside and outside of the attraction Your goal is to provide our guests with a safe and enjoyable experience.

IdentificationEach Attraction Operator will be wearing an Attraction Operations T-shirt. Once you put the shirt on you are on duty.

Attendance policyAll actors are expected to be on time for the assigned call. Make up can take up to one hour to apply. Remember poor attendance creates a hardship for your fellow students.Actors who know they will be late must notify the stage manager prior to their schedule call time.

No showFailure to report to work or notify your supervisor of your expected absence before the call time will be consider a no show.

On callIf you would like to be on call to cover for a missing crew member please let your stage manager know during the attraction training. To be on call you must be able to arrive at the venue within 30 minutes of being called.

ScheduleNo schedule changes without prior approval of supervisor.Schedules are prepared before opening day of the attraction.

Professional demeanorAll actors are required to be courteous, congenial, helpful, and must present a positive professional image to our guests. No eating, drinking or gum chewing inside the attraction or in guest areas. When on break, the best place to eat is in the crew room. There are lockers, microwave and refrigerator for your use. See an Entertainment CLT to obtain a locker.

Guidelines for guest servicesRemember: all patrons of our attraction are considered our guests. From the time they enter the front doors of Voorhees and finally exit, each patron is our guest.As an Actor you are visible to all the guests whether or not they attend the attraction. You are now a front line employee; you are the first contact of the guest to the attraction.

Each time a guest asks you a question; stay in character, point them in the correct direction. If the guest is young or under stress you may answer in a positive enthusiastic manner. Courtesy and kindness can go a long way with a frustrated, stressed out guest. A guest should never feel they are a burden when you are helping them solve a problem. It is not easy to continuously answer the same questions in a patient friendly manner. But you must remember that the guest is asking the question for the first time. Generally guests do not read signs; they are officially on vacation when they walk through the front doors. It is our responsibility to make sure the vacation is fun while we are providing the entertainment.

Attire As a cast member you are expected to maintain a neat appearance. Remember you are representing CityTech and the Entertainment Technology Department. Good grooming demonstrates pride in CityTech and yourself. Wear black clothing without any logos visible.

General standards Personal hygiene; all crew members must be clean and practice healthy hygiene. Avoid perfumes, colognes and cosmetics with scents. You are working in an environment in close proximity to the audience.

ClothingWear clean comfortable underwear and black shoes. A costume will be provided.

Shoes Please wear closed toed shoes that are comfortable to navigate crowds and stairs. Please wear socks.

Rules of conduct

1. Never touch a guest.2. If you see a guest acting inappropriately notify your team leader. 3. Never approach an unruly guest alone. 4. If you see a crew member acting inappropriately notify a faculty

member.

Tips for dealing with guests 1. Remain available; stay in your assigned area.

2. Call for assistance when it is a problem you cannot handle. Do not use the statement “I don’t know”. This tells the guest they are not important, instead tell them “I do not have that information, but I will attempt to find out for you”. Find your supervisor or a faculty member to be your support team.

Guest complaints1. Ensure you understand the problem before you attempt to solve it.2. Privacy, move the guest away from the crowded area, you can hear

better and they can explain in privacy.3. Wait until the guest has finished with their entire complaint before

responding.4. Empathize with the guest, put yourself in their shoes.5. Remain calm, do not get in a shouting match with the guest,

tempers can escalate. Your attitude can set the tone. By remaining calm you are in control of the conversation.

6. Apologize for the inconvenience.7. Be confident8. Refer the guest to a faculty member in the lobby if they seek more

compensation than the apology.9. Do not be afraid to ask for assistance from your team leader or

faculty member.Situations that require support:a. Abusive languageb. Personal property damage or theft.c. Irate guests

10. Do not offer free tickets, reimbursement, or rain checks--these can only be authorized by a faculty member.

Guest with disabilitiesGuide guest to the house manager who is trained to support all guests with disabilities.

Ranting Bros. Midway

LobbyGuests go to box office to purchase tickets

PreloadGuests are preloaded into groups of 4 or 6 in preload area.

Service Entrance (Entrance Door, left of lobby entrance doors)Guests move as a load group to the loading area in front of the entrance.They are greeted by the doorman. He opens the door when he gets a green cue light.

The door must be closed behind the load group after they enter the attraction.

QueueGuests enter the line across the lobby into the queue.

Cellar stepsGuests walk down a decorated stairway leading to the basement level of the building.

Hotel underbellyHallway leading to sensor cued effects

O’Skully’s Wharf (pirate room)The guests are invited into the pirate room by a house keeper to hear the story of the pirate. The story is approximately 2 minutes long. It is the actor’s job to make sure the guests trigger the sensor to start the animated scene.

Service HallLights and sound effects in hallway

Kitchen PrepSensor trigger when guest leans into the room on the left. A new effect the rumble floor will occur in this area. Guests can enter but must exit out the same door back to the service hall.

ScullerySensor triggered when guest walks along right-hand side of the hallway. A ghost drops down from above inside a doorway. Guests cannot enter the room.

BoilerGuests continue down hallway, up a short set of stairs. At the dead end they see the boiler. When they reach the boiler they will trigger the boiler effects.

Seagate passage and Numbered suitesGuests then turn left and proceed down Seagate passage. A series of doors are on the left hand side. The first doorway is a Faux Door. The second doorway will contain the telephone booth props and effects. The third doorway will contain the latex wall and hands. The fourth doorway can be a hide for an actor or remain shut.

Reception and FoyerPropped area with desk. There may be a live actor the housekeeper at this location.

Coat CheckGuests turn left and enter the lift room. They will set off a sensor; a mounted bear head will tell them a short story.

Dining ChamberGuests will proceed through a door and into the dining chamber. They will set-off a sensor that starts a series of effects including a portrait that tells a story and invites them to continue to the next room.

Tipsy’s parlor (Upside down room)No sensor effects, but the room is upside down. Guests must walk across a mirrored floor to enter the next room

WashroomMirror effect

Suite 13Opening the door triggers the series of effects. Sliding candle, lighting and sound effects, a cadaver sits up in bed.

GardenerA gardener props up on the left when guests trigger a sensor.

ConservatoryGuests enter the conservatory. Tina Terminal is lurking at the fire exit door. Video effect in three panes of a bay window. Guests are to follow the attraction route through the conservatory.

Check-outAir blow effect on angles and Trashcan effect.ExitGuests exit the maze through the center aisle of the theatre. They are given a program and encouraged to take a seat and watch the movie screens stage right and left.

ActorsThe Gravesend Inn A Haunted Hotel casts fives actors and ticket sellers who wander throughout the attraction. They add important ambiance to

the attraction. Students from CityTech are cast as character actors for the attraction. These are volunteers who love Halloween. It is important we are eyes and ears for them as they work throughout the attraction.

TOBIAS TICKETTS AND OR BONITA BANCHOR Date of death: 10/29/35DUTIES: She or he stays in the box office (the tables set up in the lobby). Tobias/Bonita will be selling tickets to the patrons at the entrance to the attraction. Cash box will be his/her responsibility. They wear jackets similar to Derek and Lawrence.

THEIR HISTORY: Tobias Tickhetts was born in Manhattan, and lived with his family in a very small apartment. He was one of twelve children. His parents struggled to keep all the children fed. As youngsters, many of the children would play "store" together, wishing what they could buy would be real someday. It seemed Tobias was always the one to keep track of the paper "play money". Sadly, the Great Flu Epidemic of 1918 took the lives of his parents. All the children were now orphans and dispersed among several relatives and friends. The Banchor family, close neighbors of the Tickhetts, were able to take in two of the children, one of which was Tobias. Tobias lived now with his new "siblings" which included Bonita Banchor. The two both loved to play financial games. So much so, that, at a relatively young age, they decided to both go into the financial field together. They scrimped their resources and saved enough money to educate themselves and start a savings bank in Manhattan. The "T&B" Savings and Trust flourished over the years and became a national institution. In 1925 it joined the Federal Reserve. Despite the Great Depression of 1929 and banking failure, they were able to maintain a good enough quality oflife to enjoy what they had worked so hard to achieve over the years. The two were always gamblers and game players. They both decided to take a part time job together at The Gravesend Inn in Coney Island merely for fun. They did not need to earn the money. They happily worked the front desk, taking turns in their shifts. Because of the class difference among the other workers, there was lots of gmmbling behind their backs. Co-workers, who had no other job or resources, had to work so hard for the low pay at the Inn. Other employees felt that their jobs were being taken away, esp. in these desperate times after the depression. Sadly and mysteriously, right before Halloween in 1935, Tobias and Bonita's bodies were found in a dug out ditch behind the hotel's back service building. Their clothing was clean and there was no clear evidence of foul play. It was as if they were neatly laid into their graves together.

CAUSE OF DEATH: Unclear, but, there was much discussion that perhaps they had been poisoned. There was no sign of struggle, and their clothing was as tidy and clean as always.

APPEARANCE: These two ticket sellers can be well dressed, perhaps with a vest or jacket and a name badge. Bonita can sport some nice jewelry, and both Tobias and Bonita should be well dressed. Makeup, if time, can just be subtle and appear to make them pale.

WHY ARE THEY HAUNTING THE HOTEL? To continue to play at the job they love, that they choose to do years ago "for fun".

DEREK VAN SICKLEY, CONCIERGE Date of death: 03/03/1953DUTIES: He stands at the "Service Entrance" to the Haunted Hotel, and he is responsible for controlling the groups of people who enter the Haunted Hotel. On cue, he opens the door for the guest entrance to the attraction. Basically is a hotel doorman, who also answers questions and helps "guests" as a concierge would. He remains stiffly at the door, and is generally deadpan, until approached, when he may say things creepily like "Would you like to check into your room now?" Derek controls the door; Lawrence controls the line. He can be supplied with a stool to sit on, while he entertains the pet rat in his pocket.

SICKLEY’S HISTORY: Derek was the prized possession of his parents, who struggled to have children for numerous years. He was an only child, so he was pampered in his early years. As a young boy, his father was called to military duty during WWI. His father was away for a few years too many. Upon his return to his family, he was a changed man after witnessing war first hand. The only way his father could deal with it was to enforce the order and discipline of military training onto his family. All the typical household chores now became dressed with military-like obsession. Duties now were very strict, and once easy chores such as making the bed and cooking were now considered almost punishment if not done perfectly. Derek became so trained at these household chores, that this life experience could only lead him to a life of service at a hotel such as this one. Having worked many years at this hotel as the concierge, he learned to do his job effortlessly. Some would say he always looked bored, but actually, his mind was basically blank since he didn't even have to think any more about what he was doing. But he performed his job with perfection. If someone were to criticize him, he would probably have broken down in tears. Doing his job meticulously was always very important to him, no matter how he looked to others.

CAUSE OF DEATH: Derek was actually an eyewitnesses to the event back in that fateful October of 1932 at the hotel, when several unearthed tombstones popped up throughout the grounds. All accounts claim it was a frightening sight. But many chalked it up to being just an earthquake. Derek knew better- he saw such horrific sights that night, that his heart had weakened and he probably had

suffered a mild heart attack that night. He survived, and worked in the hotel for another 21 years, until his heart finally failed him when he knew the hotel was closing permanently. Derek Van Sickley actually died propped at his desk the day the hotel was permanently closed, like a devoted captain going down with his ship. He was still at his post, dead, and the other staff, all bidding their farewells to each other, did not realize he was dead until they approached him one last time. They jumped when they realized rigamortise had already set in, before they even had a chance to say goodbye to him. It was a very sad day for all.

APPEARANCE: He wears a dark suit, vest, bow or regular tie, and white shirt. His hair is spiky perhaps, tie a bit crooked, as if he dresses for his job and doesn't check the mirror anymore before he comes to work. Could be reminiscent of the character "Lurch" from the Addams family.

WHY IS HE HAUNTING THE HOTEL? He isn't. He's just still there.

LAWRENCE LACKEY, Bellhop Date of death: 12/9/1941DUTIES: He wanders through out the lobby. Responsible for controlling the groups of people who enter the Haunted Hotel, he also keeps them entertained with his jacket full of trinkets. He is a hotel bellhop, who also answers questions and helps guests as a bellhop would. He carries a small suitcase.-Lawrence can be a swing, when a ticket seller or concierge is needed.

LACKEY’S HISTORY: Lawrence was born in Manhattan, into a wealthy family. He was the youngest of 7 children, and they all shared a mansion on 5th Avenue. Being the youngest of the family, the others, especially his father, were very critical of him and filled his head with many negative thoughts. His father was in the shipping industry and had done quite well for himself; however, in the stock market crash of 1929, everything was lost. The lush bedroom and toys that Lawrence had become accustomed to were all gone. At the age often, he now could no longer enjoy them, and all the riches were just a memory. They were forced to sell all their belongings and move to a 3 room flat in Brooklyn, over a butcher shop. The sounds of squealing pigs and chickens violently losing their heads still haunt him to this day. He was a relatively young man when he was hired at Gravesend Inn, thrilled to have his first job as a bellhop for this lovely hotel. He loves people- especially those who are not members of his family. So he is very happy to serve the public and help guests check in to the hotel. He is very eager to please, looking for positive reinforcement. He proudly wears his "elegant" uniform and loves working in this glorious hotel, where he can pretend to be rich again, as the

memory of his former childhood still makes him very sad. This, alas, was the only job Lawrence ever held.

CAUSE OF DEATH: He went gradually insane, living the rest of his days as far as we know in a mental institution on Staten Island. He would never remove his uniform, refusing to wear the institutionalized clothing. He disappeared one day, never to be seen living again....

APPEARANCE: Pockets, name badge and trim on the jacket, black pants, white gloves. There is evidence hanging out of his pockets and pinned to his vest, of trinkets and toys he has clung to over the years. His vest should be a conversation piece, cluttered with items. It does not need to fit well, since he probably has gained and dropped weight so many times throughout his hospitalizations. The uniform has been through many years with him, being slept in...dying in...was it suicide?

WHY IS HE HAUNTING THE HOTEL? His goal, even after death, was to go back to the job he loved at Gravesend Inn, and continue to pretend to be rich. He has been always searching for-- and stealing, what he says are his lost "toys" he once owned.

DANIEL DINGEY AND OR SOPHIE SWEEPER Date of death: 2/15/29At the bottom of the staircase, outside the pirate wharf where Captain Oliver O'Skully speaks, a housekeeper is busily cleaning and sweeping. He/she controls the passage of guests in and out of the Captain's quarters. The housekeeper’s hand prop is a broom.

HIS "HISTORY": Daniel Dingey's grandfather was one of the founders of The Brooklyn Brush Factories, which was one of the first companies to offer equal jobs to all races and both genders. It was founded in 1875. Daniel was extremely proud of his grandfather's entrepreneurship, and worked as a salesman for his family's company when he was just a young man, from 1912 to1918. The Brooklyn Brush Manufacturing Company produced a massive variety of cleaning apparatus, from large push brooms to whisk brooms, and to novelties items as the "triple mechanical brush". As Daniel visited the hotels in the area, he always remembered fondly the hotel by the sea, "The Gravesend Inn".

One day, Daniel saw an advertisement in the Brooklyn Daily Hawk, which read: "Experienced Steward Needed for Seaside Resort at Coney Island" Daniel knew this was the job for him. No one knew cleaning supplies better than the salesman and grandson of the inventor of so many different styles. As it turned out, the address was indeed that of The Gravesend Inn, and he started working at the Hotel in the final months of 1918.

His family was not happy. They felt deceived, that Daniel would choose a housekeeping job over the company they were so proud of. The Dingey family sadly rejected him, and he was written out of the will and completely disowned. He remained employed at the Hotel throughout his midyears, and it became his permanent home, and his co-workers at "The Gravesend Inn" his adopted family.

While working at the inn, he met and married the former singing waitress Sophie Sweeper.They were often seen together in the halls, hunnning and singing while cleaning.

CAUSE OF DEATH: He and Sophie were beaten to death with several large brooms, on a snowy night. There were always rumors that the guests in one of the suites had been a former insane co-worker of Daniel, who had checked in on purpose to fmd him and "teach him a lesson". Other stories circulated about jealousy over his marrying the talented and once lovely Sophie Sweeper.

APPEARANCE: Daniel Dingey looks sadly beaten and bruised, ashen and pale. He wearsa Hotel uniform such as a vest, dingy white shirt, black or brown pants and shoes and carries a large straw broom to clean with. He has large cleaning cloths hanging out of his pockets, looking quite disheveled.

WHY IS HE HAUNTING THE HOTEL? He will never leave his adopted family of peers, who will always protect him from his former co-workers as they check-in and drift through the old guest suites.

LILY LACKLUSTER, MAID AND OR MAXWELL PORTER Date of death: 4/25/1913DUTY: Lily or Maxwell is a housekeeper at the end of "Sea Gate Passage". She/he can also work upstairs at the queue line. She/He is frantically sweeping and "aids" the visitors entering the "Reception"

area into the "Coat Check" area. She/he must have a broom, and a large rag to dust with.

THEIR HISTORY: Born in the last decade of the 19"' century, a beautiful child, she was highly admired. She grew up in Newark, New Jersey, and was generally a happy child. She did have a mischievous side, but her good looks and charm could easily win others over. Her mother was critical of her behavior, and became very strict. Lily got into more trouble with her friends. Her mother became more abusive. Eventually Lily felt she could no longer take the physical abuse from her mother, so she ran away from home. She got a job as a maid at a rooming house in Cape May, New Jersey. Since then, she has moved around many times to different cities. Unemployed often and having to beg for work, life has become more and more difficult for her. Finally she found the comfort of a job living in a private home on Staten Island, working for a wealthy family. The patriarch and she had a short-lived flirtatious affair. She became pregnant, and was whisked away to have the baby in New England, at a depressing place in the woods of Maine, a home for "wayward women". Triplets were born, all live and healthy, which was a very rare occurrence back at the tum of the century. The babies were all taken away from her and she still wonders about the three little boys' whereabouts. After leaving Maine, she was able to travel back to this area, and finally obtain employ at this, what she thought, was a glorious hotel, The Gravesend Inn. She always enjoyed hard labor and was very anxious to please her employers at every job, to the point of obsessive perfection. She of course always wished she could have pleased her mother. Unfortunately, her last boss at this hotel was a terror...he threatened her daily that if she spoke to anyone, and didn't do her cleaning perfectly, he would have to end her life personally.

CAUSE OF DEATH: Poor Lily received more abuse at this old hotel than anywhere else she had worked--abuse reminiscent of her mother's treatment of her. While cleaning late one night in a service corridor in the basement of the hotel, she was strangled to death, from behind.

APPEARANCE: Once beautiful, now....sigh....she is dressed in an early century servant's outfit, name badge, large skirt, apron, big pockets for supplies, and a cap, hair in a bun or braids. Since she had been abused many times over the years, and strangled to death, we see evidence of the abuse on her, and severe bruising around her neck.

WHY IS SHE HAUNTING THE HOTEL? To avenge her death. She still cleans the hallway at the exact location where she was strangled; hoping to catch a glimpse of whomever did the crime. She is getting more and more frustrated over the years that guests seem to not care about her cleaning chores, and rudely walk by without thanking her or helping her to keep things clean. She also desperately may call out to people "Have you seen my babies?" in hopes of discovering her long lost sons.

TINA TERMINAL, bride Date of death: 10/30/1895DUTIES: Tina died on her wedding day due to a freak storm. She haunts the conservatory, and beckons patrons on from the Crarmy into the Conservatory. She tearfully motions people to pass through and help lookout for her dead husband Gunther in the Conservatory.

HER HISTORY: Tina Terminal was the daughter of a clock and watch maker who had done quite well for himself. From downtown Brooklyn originally, her family moved to Pennsylvania when she was a child. Already her family felt that part of Brooklyn was getting too populated for them. In Pennsylvania, her father could spread out to work, with the sounds of clocks chiming and striking the hours continually throughout their home. Tina never got quite used to the sounds. It made her jumpy, actually. For Tina's nerves and for some peace for all, her mother would insist they take her back to the seashore in Brooklyn for their summer holidays. She met her true love one summer at Gravesend Inn, Gunther Graves. The Graves family, also from Pennsylvania, came from a similar background. Marriage of the two families was inevitable. An elaborate event was planned by the Hotel, as is often done at these seaside resorts. The wedding was to take place on a beautiful fall evening, late in October. A huge colorful tent on the lawn was set up. The marriage of the Graves and the Terminals was about to begin. The invited crowds of guests were gathering, the reception was planned and the food was waiting....the music was just warming up....when a nasty squall kicked up from the northeast. Sand was swirling and blowing from the beach, blinding everyone. The tent was whipped out of the ground, and fell on the poor souls below, crushing them into a pile. The Bride and Groom were killed before they ever got to say their marriage vows.

CAUSE OF DEATH: Crushed to death from above, possibly from the tent poles or from some gluttonous overindulgent wedding guest.

APPEARANCE: Her body is in a gown, and veil, dressed for her wedding. She is now a true corpse, so she should look pretty dead...but well, not too pretty.

WHY IS SHE HAUNTING THE HOTEL? It wasn't really her choice to. The hotel owner and management hushed up the horrible tragedy as best they could. They made a deal with the Graves and Terminal families to allow the bodies of the two lovers to both reside forever, as one, on the hotel grounds, in turn for silence, to preserve the hotel's reputation. Both Tina and Gunther lie in "state" at the hotel, being moved from time to time to different

locations. Rarely are they seen side by side. Tina floats around the halls hoping she will get one more glimpse of her beloved Gunther.

Cast Props (important for "business")

Derek Van Sickly: Lawrence Lackey:Daniel Dingy/Sophie Sweeper:Lily Lackluster/Maxwell Porter: Tina Terminal:

pet ratjacket full of trinkets, small suitcase a long broom, a large rag in pocketa long broom, a large rag in pocketlarge handkerchiefto cry into, a dried bouque

Ride restrictionsGuests

1. Main entrance: must be strong enough to walk down a flight of stairs.

2. Be able to walk for 15 minutes.3. Disabled guests will be assisted by house management and

enter the basement through an elevator and join the tour at the reception/Foyer area. The guest will be accompanied throughout the attraction by house management.

4. Children must be accompanied by an adult.

Guests with disabilities1. Our house manager is trained to assist guests with disabilities.2. Ushers will lead guests utilizing a wheel chair or any other

assistive mobility device to an elevator taking them to the lower level to enjoy the experience.

3. If any guest needs extra guidance please let your team leader know so her or she can accommodate them to the best of our abilities.

Actors1. We cast CityTech students as character actors who are deployed

throughout the attraction.2. Their job is to help guide and entertain the guests traveling

through the attraction.3. They will never touch a guest.4. Please advise guests “do not touch the actors, they will not touch

you”.

Scenes and Effects1. Guests will enjoy all the scenery and effects throughout the ride.2. Guests and actors to not touch or climb on the attraction.

Important phone numbers:Production Manager: Professor Sue Brandt 718-260-5595

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Theatreworks Information Line: 718-260-5592Security: Lobby desk Voorhees: 718-260-6573

Operations ProceduresBe aware of the crew working to support the attraction in guest services.The following is the evacuation procedures the attraction crew will do if needed.You will get instructions from the stage manager if an evacuation is occurring.

Evacuation Procedures

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Good communications between Attraction Operations, house management and the technical control team is essential for smooth and safe evacuations.

The lead Attraction Operator is in contact with the show control booth and house manager via a wireless headset system. The lead Attraction Operator will instruct you as to the type and level of the evacuation.

Level 1 EvacuationThe ride is having technical difficulties. All guests inside the attraction are to be evacuated out of the show area and taken back to the front of the queue area to get a fresh tour of the attraction. During this level guests will be permitted to wait in the queue area for the attraction restart.Actors with remain in the attraction

Level 2 EvacuationEvacuation of the ride for safety or medical reasons. Evacuate all patrons from the show area to a designated exit area. During this level guests will be permitted to wait in the queue area for the attraction restart.Actors will return to the wardrobe area.

Level 3 EvacuationComplete evacuation of all guest areas. All guests will also be escorted out of the attraction, queue line, Voorhees audience area and lobby. They cannot return until security designates the building is safe. Actors will exit outside. You will be instructed where to go by the attraction staff.

Important Notes1. All delays and evacuations are considered “technical difficulties”

Never state a problem or use the words “evacuation”, “accident”, and “fire” to any guests or in any guest areas.

2. Only the lead operator will give the guests readmission passes to bypass the queue line for that day or any other day the attraction is running.

The Gravesend Inn A Haunted Hotel

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ATTRACTION OPERATIONSACTOR MANUAL

Fall 2017

I have attended an attraction actors training session. I have read and understand the actor’s manual.

Name_________________________________ Date:___________________________

Signature______________________________

Stage Manager: Lana Roff

Attractions Operations Manager: Gus Kapko