2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 1
Great Culture and
Place to Work
Cultural Development Toolbox
Rosalia Cunningham - Chief Sherpa & HNA OD Team
Office of the CEO
January 13, 2012
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 2
Today’s Journey
Hilti History
Our Culture Journey Evolution
Design and Implementation
Organizational Knowledge Management
Measuring and Assessing
Recognition of Impact
Loading up your Toolbox
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 3
Hilti History …
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 4
Drilling & DemolitionDrilling & chiseling,Diamond systems
Cutting & GrindingCutting, sawing, sanding,Diamond systems
Fastening & InstallationAnchoringDirect fasteningScrew fasteningInstallation
Insulation & ProtectionFoams Systems,Fire Stopping
MeasuringDistance measuring,Leveling & aligning,detecting
Planning & SpecifyingSpecification, Consulting,Engineering, Software
Professional ServicesFull Service, Calibration,Fleet Management, Financial Service,Anti-theft protection
What is Hilti ? A Snapshot Hilti holds a leadership position world wide in the specialized field of fastening and demolition systems for the construction industry
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 5
Asia
Europe 3
North AmericaEurope 2 Europe 1
Africa, Near and Middle East
Latin America
Where is Hilti ? EVERYWHERE !!
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 6
Who is Hilti? Mr. Hilti and family
Founded in 1941
Martin Hilti (1915 - 1997) as Hilti oHG - a mechanical workshop in
Schaan, Principality of Liechtenstein, with five employees
1948Start of development of
a powder-actuated fastening system
1954 - Step-by-step setting up of an international sales network with independent sales organizations
and local representatives
- Construction of the parent plant in Schaan
1964 Addition of a drilling and anchoring line
to the sales program
1971Acquisition of a
production plant at Kaufering, Germany
1972Founder –
Health Issues
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 7
1982Entry into diamond coring and cutting
market, and launch of first breaker
1979 Inauguration of
headquarters for North and Latin
America at Tulsa, Oklahoma, USA
1985 Creation of three divisions:
drilling and demolition, powder-actuated fastening
and anchor technology
1987Entry into
construction chemicals market
1989Development and
initial implementation of
Strategy 2000
1994
1985Leadership Makes
a Difference – Culture Statement
Our people and company culture are
not soft-strategy elements, but key
drivers of our company’s success, one of our biggest
secrets to living our purpose
Michael Hilti – Chairman of the Board of Directors
1986Innovation (INNO)
– Work/Life Balance
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 8
1994 Founding of Hilti Asia Ltd. in Hong Kong and
relocation of Asia market region management from
Schaan to Hong Kong
1996 Revision of
corporatestrategy
1998 Step-by-step
implementation of "Champion 3 C"
strategy
2003Operating in more than 120 countries,
110 Home Depots and the Internet with 9 manufacturing plants, and app.
14,100 employees.
2003
Global Rollout
1995
Introduced to HNA Executive Management
Team as culture initiative not program of the month
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 9
2010Acquisition of Unirac
in North AmericaLaunch of Aluminum
Solar Flat Roof Systems
2011Achieved highest GEOS
rating in Hilti’s history
2008Creation and launch of full
recognition awards for customer based as well as
peer nominations
2012Wellness initiative
launched
Total employees globally over 20,000
2010Revision of
corporatestrategy –
Vision 2020 introduced
2009Purchased Diamond B,
Inc. and rebranded to Hilti DPC
2013Next decade…
ERA of the Journey Evolution!!!
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 10
Our Journey Evolution….
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 11
Secret Recipe – 3 secrets of Gung Ho
Spirit of the Squirrel: Worthwhile Work
Way of the Beaver: In Control of Achieving the Goal
Gift of the Goose: Cheering Each Other On
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 12
Our Culture Journey Principles
First PrincipleWe do Worthwhile Work
The Mirror – See the “Ideal Hilti”
•Serving a Higher Purpose•Living Core Values•Becoming Best At•Having Shared Goals•Having a Balanced Life
Outstanding Results
Second PrincipleWe take Self-Response-Ability
to Achieve Our Goals
Third PrincipleWe Encourage Each Other
and Recognize Results
•Defining the Playing Field•Develop Your Potential•Sharing Leadership & Teamwork•Enabling Empowerment•Aligning Structures, Processes and Systems
•Encourage Courage•Monitoring & Measuring the RightThings Right•Recognizing & Rewarding•Aligning Recognition & Reward Systems
Focus – Energy Disciplined Action
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 13
Ms. C’s Doom Loop
Reaction,without
Understanding
No Buildup;No Accumulated
Momentum
DisappointingResults
New Direction,Program, Leader,
Event, Fad orAcquisition
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 14
Many camps along the Journey…
Design and Implement
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 15
Team Camps – global and vertical
● We discuss selected topics on a global and vertical plane in a bi-annual (18 – 24 month cycle) rhythm, called Team Camps
● All team leaders participate twice in a team camp
• As member of a management team
• With their own team
● The Team Camps are facilitated by internal people in the local language, called “Sherpas” (Strategic, Team Leader and Spirit)
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 16
Moment of Truth
Foundation
Why Not?
Core Purpose & Values
Self-Response-Ability Encouragement & Recognition
Focus – Energy & Disciplined Action to achieve
Outstanding Results
Rubicon
The die is cast
Traps of busyness
Feedback ceremony
Pit Stop
Slow down to Speed up!
Beacons
Mini Pit
The Team Camps of Our Culture Journey
Reflect on Positioning
Prioritize & Action Planning
Team Dynamics
Unique customer experience!
Seamless process ’’extra mile’’
One Voice
Ideal Team
Road to the Summit
Desired Hilti Culture - Vision 2020
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 17
Day ONE A.M.
Desired and Current Culture Status
•Introduction
•Session Overview
•SHERPA Exercise
•Needs Activity
•Lifelines
•Desired Culture State
•Brutal Facts (HWH)
•Tower of Power / Enabling Elements of Greatness
Overview of Our Culture Journey
•Hilti Movie
Lunch
Day ONE P.M.
1ST Principle “We do Worth-while Work”
• Hilti Core Purpose
• Hilti Core Values
•Mission Statement Commitment
• Best At Statement
• Shared Goals Approach
• Making a Personal Connection to Worthwhile Work
•Disciplined Action (DA) Personal (Work/Life Balance)
•Fish! Worthwhile Work in Action Movie*
Ms. C
Day TWO A.M.
2nd Principle “We take Self-Response-Ability to Achieve Our Goals”
•Reflect on Drama
•Empowerment
•Hilti Leadership
•Enabling Structured Processes - DiSC
Day TWO P.M.
Enabling Structured Processes (Cont’d.)
•SL2 (w/Context Video)•PMP/Red Thread w/ SL2
•Disciplined Action (DA) Personal
3rd Principle “We Encourage Each Other & Recognize Results”
• Reflection on Key Points
•Planet Hilti Reward / Recognition Systems
•Disciplined Action (DA) Personal
•Recap & Review
Leading Change•Team Camps•Who Moved My Cheese? Movie*
Team Spirit “Rite of Passage
to Greatness”
Lunch
TC1 Overview: Foundation– Orientation / BTS
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 18
TC2 Overview: 2+ Day Team Camp Rubicon
• Desired Culture State • Brutal Facts -Organization -Team• Define Team’s Rubicon• Barriers to Greatness• Disciplined Action - Team
First Principle: “We do Worthwhile Work”• Team Connection to Worthwhile Work – Visualizing the Team’s Future
• Personal Connection to Life Balance
• DA Individual
Second Principle: “We take Self Response-Ability to Achieve Our Goals”
• Hilti Leadership & Knowing Yourself
Day 1
• Feedback as a Gift• Drama: Team Courage• Team Development / Managing
Team Conflicts• Embracing & Leading Change • DA Individual
Third Principle: “We Encourage EachOther and Recognize Results”
• DA Individual• DA’s Team – Consolidation &
Prioritization• Participants arrive at the location for lunch
• Path to OCJ Team Camp Rubicon
The Beginning Day 2 (conclude ~5:00pm)
Painting the Team’s Purpose
Poolside/Campfire Reflection
“Becoming balanced on the Journey with the 6 L’s”
“Crossing
the Rubicon”
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 19
TC3 Overview: 2+ Day Team Camp Pit Stop
From Rubicon to the Pit Stop
The Pit Stop Letter
Camp Fire (Team Leader)
Strategic Sherpa Night
Start the Race(Strategic/Team Leader)
Courage(Team Leader)
My relationship Traffic Light
The Walk(Team Leader)
Prepare the Race
Day 2Day 1Late Afternoon
The Race
Personal Pit Stop
Team Pit Stop(Team Leader)
Pit Stop Forever(Team and Team Leader)
Roles
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 20
3rd day2nd day
TC4 Overview: Team Camp Moment of Truth
Voice of the EB
In the Round
The Experience: Customer Award~
A Quantum of Surprise
Our Call to Action
Strategic Sherpa Hour
The Challenge
Break
Setting the Stage
Our Customer Promise
The CallBreak
Gala “Arbor” Dinner w/ social
My Personal Contribution
Lunch
The Voice
Camp Closing
Beginning Beginning08.00
06.30
08.00 – 09.00
10.30 – 11.30
09.00 – 09.30
09.30 – 10.15
11.30 – 12.30
12.30 – 01.30
01.30 – 04.00
04.00 – 04.15
04.15 – 05.15
05.15 – 05.45
07.30
03.00
10.00 – 12.30
07.30 – 09.30
01.00 – 01.45
02.45 – 03.00
1st day
Welcome & Review OCJ
Strategic Sherpa – Hannes Saeubert Team Dinner w/ social
06.30
02.00
Strategic Sherpa – Hannes Saeubert Timeframe
Personal feedback
Break10.15
Break with heavy appetizers
01.45
Lunch at Aspen 12.30 – 01.00
Break 09.30
A Quantum of Pride: Team Assessment
Campfire in Lodge
Teambuilding Activity – On Target
08.00
01.45 – 02.00
02.30 – 02.45
03:00
12.00Lunch for early arrivals
My Call to Action 02.00 – 02.30
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 21
TC 5 Overview: Why Not?
Day 1Afternoon
Day 2Full day
Day 3Morning
What is the essence of the Hilti Culture?•Let’s open our BOOK and our minds to the journey!•Where is the team on the journey? •Let’s experience our culture as a Team
Understand it •WHY is this important for the org’s Vision?•WHAT do these strategic imperatives mean for us?•The Playbook: The Real Game
My personal change agreement •Challenge & advice•Letter to myself•The One Thing
US living our Playbook@Hilti
Strategic Sherpa Night •WHAT is needed to achieve the org’s strategic imperatives?
Our team: Diarizing the learning•How will we do this? -Addressing accountability•The One Thing
Apply it •What does it look and feel like? -Business Simulation: The Practice
Essence of the Hilti Culture
* TC5 Global Std.
Future Imperatives of the
Organization –Entrepreneurial Player
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 22
2nd day – P.M. Wednesday, 01/18/12Team Alignment
2nd day – A.M. Wednesday, 01/18/12Team Direction
Team Vision: How does the team want to be perceived? What Leadership Attributes are needed in the future?
Lunch (12:30p)
Team Support: Define and share your Leadership (keep/change) - The Walk
Team Connection: How do we want to work together? Responsibilities, Roles, Decision making, Communication, & Follow-through
Team Focus: Put Vision into Action I - Stop Doing Team Experience: Building the
bridge to our future
Break (10:00a)
Arrival (1st day)Tuesday, 01/17/12Team Reflection
Break (3:00p)
Social (6p) and Team Dinner (7p)
Arrival
WelcomeMeet the Team:
-Speed Dating
Team Integration Part I: Fast Leap
Fireside Social at the Summit (6p) Team Dinner (7:30p)
Team Integration Part 2: Sharing in the round
Team Mirror: “1 – 10” on the path being a High Performing Team
Breakfast (7:15a)
Team Communication: Sharing the message and gaining buy-in within our organization.
TC Overview: One Voice
Lunch (Noon)
Team Commitment: Put Vision into Action II - 2012 OYP - To Do(Practice the learnings on one critical business topic or develop complete OYP)
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 23
Manage Organizational Knowledge …
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 24
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 25
The Hilti Business Model
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 26
Cultural Development Model
Mindset and Leadership
Team Engagement and
Self-Actualization
Customer Engagement
and Satisfaction
Customer Centricity/
Productivity
Impact and Sustain
the Journey
Impact Impact
Impact
feedback
Impact
Employee Engagement*: A team member’s degree of positive emotional attachment to the organization, their role and to their team.
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 27
Our Call to Action#1 Goal Goal:
Owner Action Steps Start Date End DateStatus @ 30 Days
Status @ 60 Days
Status @ 90 Days
Status @ 180 Days
Completion Date
Benefit of Goal Achievement Challenges to Goal Achievement:
Recognition and Communication
Metric/Target Current Base Line 30 Day Results
60 Day Results
90 Day Results
6 Months Results
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 28
Measuring and Assessing Impact…
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 29
Productivity
Morale
Retention Enthusiastic Customers
Profitability
Teamwork
Facts and Figures
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 30
Triple Bottom Line
85
94
89
88
79
88
88
86
85
81
77
88
87
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 31
Wilson Learning Worldwide, 2009 (Kirkpatrick’s 4 – Level model)
ROI Framework
Organizational Development
Sherpa Team Competency
Team Members
TTeam
Engagement
TStrategy
Alignment Trend analysis to include intangible benefits. Changes in measures,
Isolate the effects of OCJ
Impact
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 32
Chain of Impact
Readiness 0 Preparedness (#4), Aligned/Direction (6), Working Relationships (9), Shared Leadership (5)
Immediate 1 Sherpas’ Ability (11), Team Performance(9), Team Camp (7), Impact (17)
30 Days 2 Knowledge, Skills & Attitude Changes: AIP’s (9), Barriers/Challenges (11), Resources/Recognition (6),
60-90 Days 3 Changes in On-the-job Behavior, Actions, Progress (10)
6months 4 Changes in Business Measures – Trend Analysis (8)
--------Long-Term (ROI) 5 Compares OCJ Benefits to the Investment Costs
Zoom Type Evaluation Level Content Focus & # of questions
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 33
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 34
Results:48% of the respondents have been informed of the topic and content of the TC90% to 92% of respondents feel they and their team are readyDegree of execution from last team camp – 7.5*Clarity on goals and team priorities – 7.2 to 7.8Alignment with principles, purpose and values– 8.4 to 8.8Understanding of expectations, contribution and roles & responsibilities – 8.0 to 8.566% of respondents state Team Leader kept the Team Camp top of mind Highest ratings:
Trust – 8.5 Motivation – 8.5 Ability to handle conflict – 8.4
Lowest ratings: Applying 8 steps for leading change – 7.2 DISC usage – 7.3 Situational Leadership usage – 7.6
Degree of leading and facilitating change – 8.3 to 8.4Sense of empowerment – 7.3Comfortable asking for help – 8.8 to 8.9
Measurements:Values, purpose and principles – highest ratingsGoals and prioritiesTeam engagementSelf-actualization / empowermentApplying Management tools – lowest ratings
Readiness Sensing Survey
Results give guidance on areas of focus before and during OCJ
Quotes:“These events are fine its good to get together with the team but my experience is that Hilti does not live up to what its professed culture really is.”“Nobody wants to go anymore ... topics boiled down now...too long out field”
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 35
Reward and Recognition Impact…
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 36
OCJ Reward &Recognition Overview
Management Recognition
Internal Team Member Recognition
Enthusiastic Customer Award
Legacy Cup Award
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 37
OCJ Online Recognition Bank
• 4 tickets per person to recognize team members within the year.
• Team members accumulate these tickets and “cash” them in for OCJ product through the online catalog.
• Catalog offers products from 1 to 100 tickets for team members to select from.
• Ticket quantity is determined by an established “ticket price”
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 38
OCJ Online Catalog
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 39
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 40
2010 Excellence in People Development Award from
2001 Recipient of the Ken Blanchard
Companies Outstanding Award
North America
Recognition and Awards
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 41
2011 - "Selling Power” ranks Hilti-North America #2
manufacturing company to sell for
2010 - "Selling Power” ranks Hilti-Canada #1
manufacturing company to sell for
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 42
2011 “Great Place to Work”Placed 15th globally (Microsoft #1) –
25 best in the World
2003 - Winner of the Carl Bertelsmann - Global Prize for exceptional Corporate Culture
Mythos brand – world-wide the strongest brand in the industry
Michael Hilti, former Chairman of the Board
Cary Evert , CEO of Hilti North American
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 43
Toolbox for Your Journey…
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 44
Customer Engagement & Satisfaction
Impact and
Sustain the Journey
Customer Centricity/
Productivity
Team Engagement &
Self-Actualization
• Influence the mindset of teams to create passionate and engaged customers.
• Foster a spirited environment of learning, development, recognition, and fun.
• Focus teams to embrace seamless, consistent, best practices to maximize efficiencies.
• Be the OCJ Advocate and become a Strategic Asset
Sherpa Team CharterSherpa Team Charter
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 45
... the journey to new heights!
2010 Excellence in People Development Award Investing in the People of Oklahoma™
Rosalia C. Cunningham, M.A., PHR 46
Time for Q & A?