Suzanne Hazeltonworking with individuals and businesses to THRIVE!

Great Days

Whistle stop tour of the next 90 mins ….

• Who is Suzanne• Who’s in the room?• What are the components of GREAT DAYS• Surely it’s enough to “survive”, what’s

important about thriving?• 2 levers of change– Emotions– Time Perspectives

Suzanne Hazelton• I’ve moved around a bit • One of my first jobs was

driving a fork lift truck in a builders’ merchants.

• I worked for IBM for 15 years … starting in a technical role. I managed people & projects.

• I’ve trained or coached over 3500 people!

• I left school at 16 – although some might say I’ve never really left ….

MSc. Applied Positive Psychology 2012Transactional Analysis (2 years) 2008Firo-B 2007IBM Certified Learning Professional 2007Transactional Analysis 101 2006NLP Master Practitioner 2005MBTI Practitioner 2005Train the Trainer 2004NLP Certified Practitioner 2003IBM Senior IT Specialist Profession 2003NLP Diploma 2002Professional Cert in Management 2002Microsoft Certified Systems Engineer 1998Microsoft Certified Professional 1997BSc (Hons) Industrial & Business Systems1994

Suzanne’s toolkit

Positive Psychology

Psychotherapy is a general term referring to

therapeutic interaction or treatment contracted

between a trained professional and a client, patient, family, couple, or

group.

Psychology is an academic and applied discipline that involves the scientific study of mental functions and behaviours.

Positive psychology

seeks "to find and nurture genius and talent", and "to

make normal life more fulfilling", rather than

merely treating mental illness.

Introductions …

What makes

a great day for

you?

Your Happiness1. In general I consider myself:

1 2 3 4 5 6 7Not very happy -------------- ---------------------------------Very happy

2. Compared to most of my peers, I consider myself1 2 3 4 5 6 7Less happy --------------------------------------------------- More happy

3. Some people are generally very happy. They enjoy life regardless of what is going on, getting the most out of everything. To what extent does this characterisation describe you?.

1 2 3 4 5 6 7Not at all ----------------------------------------------------- A great deal

4. Some people are generally not very happy. Although they are not depressed, they never seem as happy as they might be. To what extent does this characterisation describe you?

1 2 3 4 5 6 7A great deal ------------------------------------------- Not at all

Score out of 28

Personal Responsibility

Change

Vision

Emoti

ons

Goal

s

Tim

e Pe

rspe

ctive

s

Wor

king

Hab

its

Others @ Work

Self

Copyright © 2012 Suzanne HazeltonPermission granted to reproduce for personal and educational use only. Commercial copying, hiring, lending is prohibited

Great Days Framework

Levers to thrive …

• Emotions• Time perspectives

EMOTIONS

EMOTIVE

It takes sunshine and rain to make a rainbow

16

High

Low

Negative Positive

Performance Zone• Calm • Optimistic• Challenged• Engaged• Invigorated

Burnout Zone• Exhausted• Empty• Depressed• Sad• Hopeless

Survival Zone• Impatient• Irritable• Frustrated • Angry

Renewal Zone• Carefree• Peaceful• Relieved• Mellow• Receptive

The emotional quadrants

• Defensive• Fearful• Anxious• Worried

Schwartz, T., Gomes, J., & McCarthy, C. (2010). The way we're working isn't working : the four forgotten needs that energize great performance. London: Simon & Schuster.

Which TA approaches

are relevant?

Racket vs Authentic Emotions

• Emotions which last an appropriate duration• Emotions which are appropriate

to the situation

Danger Damage Loss Satisfaction

Fear Anger Sadness Joy

Escape from Attack Closing up Going towards

Help or reassurance

Change Consolation Sharing

Acceptance of other’s

limitations

Acceptance of the limits

of the humancondition

Acceptance of “good”

Autonomous Feelings from Carlo Moiso “The Feeling Loop” TA the state of the Art, 1984

Acceptance of Own limitations

Thought

AUTONOMYSpontaneity, Intimacy

Natural feeling

Instinctual Biological action

Social request

Internal elaboration

Sensation

STIMULUSInternal or External

STRESS PLEASURE

Seven benefits of Positive Emotions• Health• Broaden thinking – noticing

opportunities • Opportunity magnet• Builds resilience • Create positive memories • Moods go viral• Build high performing teams

Balance of negative and positive

Balance of negative and positive

3 positive for every negative

Negative has more impact than positive

“I used to envy the friends who always seemed to have such a good time. They might be doing much the same things as I did, …, but where I found the things I did always ordinary and mainly dull, these friends were always involved in events which were interesting and exciting. It took me years to realise that the differences between these friends and me was not in what we did, or what we felt about what we did, but how we talked about what we did.” ~ Dorothy Rowe (1988)

What do you see?

26

Positive Emotion

Balanced time

perspectives

Acts of Kindness Gratitude

Savouring

Strengths

Where to get more info.

www.actionforhappiness.org/10-keys-to-happier-living

http://positivityratio.com/

The How of Happiness

Happier people are more successful

Feel good be successful

Whistle stop tour of the next 90 mins ….

• Who is Suzanne• Who’s in the room?• What are the components of GREAT DAYS• Surely it’s enough to “survive”, what’s

important about thriving?• 2 levers of change– Emotions– Time Perspectives

Tim

e Pe

rspe

ctiv

es

Afterburn Reachback

Where do you think you

spend your time?

Use past ‘story-telling’ to support past positive

Your Happiness1. In general I consider myself:

1 2 3 4 5 6 7Not very happy -------------- ---------------------------------Very happy

2. Compared to most of my peers, I consider myself1 2 3 4 5 6 7Less happy --------------------------------------------------- More happy

3. Some people are generally very happy. They enjoy life regardless of what is going on, getting the most out of everything. To what extent does this characterisation describe you?.

1 2 3 4 5 6 7Not at all ----------------------------------------------------- A great deal

4. Some people are generally not very happy. Although they are not depressed, they never seem as happy as they might be. To what extent does this characterisation describe you?1 2 3 4 5 6 7A great deal ------------------------------------------- Not at all

Take a moment

ReferencesPositivity Ratio: http://positivityratio.com/Time Perspectives: http://www.thetimeparadox.com/ Berne, E. (1971). A layman's guide to psychiatry and psychoanalysis (Extensively revised and

enlarged ed. ed.). Harmondsworth: Penguin.Boniwell, I., Osin, E., Linley, P. A., & Ivanchenko, G. V. (2010). A question of balance: Time

perspective and well-being in British and Russian samples. The Journal of Positive Psychology, 5(1), 24-40. doi: 10.1080/17439760903271181

Bono, J. E., & Ilies, R. (2006). Charisma, positive emotions and mood contagion. The Leadership Quarterly, 17(4), 317-334. doi: 10.1016/j.leaqua.2006.04.008

Ekman, P. (1992). An argument for basic emotions. Cognition and Emotion, 6(3-4), 169-200. doi: 10.1080/02699939208411068

Fredrickson, B. (2009a). Positivity : groundbreaking research reveals how to embrace the hidden strength of positive emotions, overcome negativity, and thrive (1st ed.). New York: Crown Publishers.

Fredrickson, B. (2009b). The Positivity Ratio. Retrieved 12th March, 2011, from https://www.positivityratio.com/

Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American Psychologist, 56(3), 218-226. doi: 10.1037/0003-066x.56.3.218

References (continued)Fredrickson, B. L., & Losada, M. F. (2005). Positive Affect and the Complex Dynamics of Human

Flourishing. American Psychologist, 60(7), 678-686. doi: 10.1037/0003-066x.60.7.678Losada, M. (1999). The complex dynamics of high performance teams. Mathematical and

Computer Modelling, 30(9-10), 179-192. doi: 10.1016/s0895-7177(99)00189-2Lyubomirsky, S. (2010). The how of happiness : a practical approach to getting the life you want.

London: Piatkus.Lyubomirsky, S., King, L., & Diener, E. (2005). The Benefits of Frequent Positive Affect: Does

Happiness Lead to Success? Psychological Bulletin, 131(6), 803-855. doi: 10.1037/0033-2909.131.6.803

Moiso, C. (1984). TA: The State of the Art: Dordrecht: Foris Publications.Rowe, D. (1988). The successful self. London: Fontana.Schwartz, T., Gomes, J., & McCarthy, C. (2010). The way we're working isn't working : the four

forgotten needs that energize great performance. London: Simon & Schuster.Sheldon Cohen, P., Cuneyt M. Alper, M., William J. Doyle, P., John J. Treanor, M. a., & Ronald B.

Turner, M. (2006). Positive Emotional Style Predicts Resistance to Illness After Experimental Exposure to Rhinovirus or Influenza A Virus. Psychosomatic Medicine, 68(6). doi: doi: 10.1097/ 01.psy.0000245867.92364.3c

Zimbardo, P. G., & Boyd, J. (2008). The time paradox : the new psychology of time. London: Rider.

Contact Details

• suzanne@thebusinessofchange• Blog: www.suzannehazelton.com• Web: www.thebusinessofchange.co.uk• Twitter: @SuzanneHazelton

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