Slide 1

Grievance Handling Grievance Handling The Bank recognizes the personnels right to present their complaints or grievances and shall do its best to resolve these as expeditiously as possible in the best interest of everyone.

Actionable Cases Non-implementation of policies, practices and procedures on terms and conditions of employment fixed by law Non-implementation of policies, practices and procedures which affect personnel from recruitment to promotion, detail, transfer, retirement, termination, lay-offs, and other related issues; Improper placements or assignments of personnel; Supervisor-subordinate relationships, interpersonal or group relationships and linkages; Physical working conditions; Protest on appointments; and All other matters giving rise to personnel dissatisfaction and discontentment

Informal ways of dispute handling

BSP Personnels Right to Ventilate Functions of BSP Wellness Center Alternative Dispute ResolutionInformal Discussion When written complaint is not properInter-Personnel Settlement Informal Grievance Proceedings/Conflict Resolutions Mutual Resolution Consideration of Personal Situation of Involved Parties Right to Appeal Decision

Formal Process of Seeking Redress of Complaints, Grievances

Oral Discussion

Grievance in Writing

Appeal to the Grievance Committee

Appeal to Management

Appeal to Board

Appeal to Civil Service Commission