PRESENTATION ONGROOMING STANDARDS

PRESENTED BY :-JEMSON V JOSEKIRAN R PATILRAGHUNATH V

GROOMING & HYGIENE

GROOMING & HYGIENE

• GROOMING IS ONE OF THE MOST IMP. FEATURES OF AN HOSPITALITY PROFESSIONAL.

• HOSPITALITY AGENTS REFLECTS THE IMAGE OF THE PROPERTY.

• A WELL GROOMED HOSPITALITY AGENT REPRESENTS QUALITIES OF HYGIENE,PROFESSIONALISM,MANAGEMENT STYLE,RELIABILITY,ETC.

• BODY LANGUAGE IS ALSO AN IMPORTANT FACTOR WHICH SHOWS THE IDENTITY & DIGINITY OF A HOSPITALITY PROFESSIONAL.

GROOMING STDS. FOR MEN

• HAIR SHOULD BE CUT CLOSED.• UNIFORM SHOULD BE SPOTLESS &

WELL IRONED. A TIGHT OR OVER-SIZED UNIFORM GIVES A FLOPPY APPEARANCE.

• NAILS SHOULD BE WELL MANICURED & HANDS ABSOLUTELY CLEANED.

• THE HOSPITALITY PROFESSIONAL MUST ALWAYS GUARD AGAINST BODY-ODOURS.

• SHOES MUST ALWAYS BE POLISHED & OF A FORMAL STYLE.

• A CLOSE SHAVE IS NECESSARY.• THERE SHOULD NOT BE ANY

MOUTH ODOURS WHILE INTERACTING WITH THE GUEST.

GROOMED BUT NOT WELL GROOMED

• IN THIS PICTURE WE CAN IDENTIFY THAT SRK IS WELL GROOMED THAN SAURAV GANGULY.

• GANGULY IS NOT WELL COMBED WHERE AS SRK IS WELL COMBED.

• BODY LANGUAGE OF SRK IS MORE IMPRESSIVE THAN GANGULY.

• THE CLOTHING OF SRK IS PERFECT THAN GANGULY.

GROOMING STDS. FOR WOMEN

GROOMING STDS. FOR WOMEN

• LONG HAIRS SHOULD BE TIED UP IN A NEAT & TIDY BUN OR PONY TAIL.

• HIGH HEELS COULD BE QUITE STRAINING ON THE FEET TO THE AGENT AS SHE HAS TO BE ON HER FEET SOMETIMES FOR AN ENTIRE SHIFT.FLAT SHOES WITH STURDY HEELS ARE ADVISED.

• STOCKINGS SHOULD BE CLEAN.

• IT IS PREFERED TO USE LIGHT MAKE-UP.

• EXCESSIVE JEWELLERY SHOULD BE AVOIDED.

• FRESH & MILD PERFUMES ARE ADVISED.

• UNIFORMS MUST BE CLEANED & WELL IRONED.

ORIENTAL STD. of GROOMING

SMILE!

SMILE !• SMILE IS THE MOST ENDURING COMPETENCY

REQUIRED FOR THE HOSPITALITY PROFESSIONAL.• IT IS THE MOST EFFECTIVE WAY OF DEALING

WITH THE GUEST.• IT IMMEDIATELY BREAKSDOWN SEVERAL

BARRIERS OF THE GUEST INCLUDING DOUBT, ANXIETY,& DIS-SATISFACTION.

• IT IS RECOMMENDED TO SMILE WHILE SPEAKING ON THE TELEPHONE B’COZ IT IS THE MOST POWERFUL WAY TO CONVEY TONE & INTENTION TO THE CUSTOMER.

EFFECTS OF BEING WELL DRESSED

EFFECTS OF BEING WELL DRESSED

• THE BEST DRESSED PERSON ARE FRIENDLIER,MORE VIVACIOUS,& MORE TALKATIVE.

• THEY HAVE MORE ACTIVE SOCIAL LIFE.• THEY ARE MORE POPULAR & MORE LIKELY

TO BE SELECTED AS LEADERS.• THOSE WHO ARE WELL GROOMED THEY

FEEL EASE,THEY BEHAVE IN NATURAL & FRIENDLIER WAY.

• ADOLESENCE BOYS & GIRLS RECOGNIZE THE VALUE OF CLOTHING MAKING A GOOD IMPRESSION AS A RESULT THEY BECOME EXTREMELY CLOTHES CONCIOUS.

• THE WELL DRESSED PERSON SHOWS HIS IDENTITY & DIGINITY OF HIS BEHAVIOUR.

EFFECTS OF BEING POORLY DRESSED

EFFECTS OF BEING POORLY DRESSED

• PERSON FEELS UN-COMFORTABLE, SHOWS UN-EASINESS & LACK OF CONFIDENCE.

• SHOWS THE FEELING OF INADEQUATE & INFERIOR.

• HE/SHE IS LIKELY TO DEVELOP A SELF REJECTING ATTITUDE & TO BE SHY.

• HE/SHE DEVELOPS A DEFENSIVE NON- PARTICIPATORY ATTITUDE TOWARDS SOCIAL ACTIVITIES.

PRESENTED BY:-

JEMSON VJOSE

KIRAN RAGHUNATH PATIL

RAGHUNATH VENKATARAMAN

THANK YOU