Date post: | 12-May-2015 |
Category: |
Technology |
Upload: | xyx2268 |
View: | 2,890 times |
Download: | 2 times |
CommunicationCommunication
Session Learning Outcomes
• Communication: its Basic Nature• The Fundamental role of Communication
in organizations• Barriers to effective communication• Improving your communication skills
Communication: its Basic Nature
1. Defining Communication: A working Definition and Description of the Process
2. The communication process
3. The types of communication ( formal and informal communications)
The definition of Communication
• Communication is defined as the process by which a person, group , or organization (the sender) transmits some tape of information (the message) to another person, group or organization (the receiver). (P318)
NoiseIdea to be Sent
Encodedidea
Idea received
Decoded idea
Feedback to sender
Transmission of encoded message through media channels
Sender Receiver
The explanation of The communication Process
• Encoding
• Channel of Communication
• Decoding
• Feedback
• Noise
• The Process by which an idea is transformed so that it can be transmitted to , and recognized by, a receiver (e.g. a written or spoken message)
• The pathways over which messages are transmitted (e.g. telephone lines, mail, etc)
• The process by which a receiver of message transforms them back into the sender’s ideas.
• Knowledge about the impact of messages on receivers
• Factors capable of distorting the clarity of message at any point during the communication process
The process of Communication
Source
Encoding
Channel
Decoding
Receiver
Message
Message
Message
Message
The foundational role of Communication in Organization
What’s u view?• To direct action• To attempt at coordination (to achieve
coordinated action)• To develop relationships and build trust
and acceptance
Two important formsOf
Communication
Verbal Communication(involving the use of word)
Nonverbal Communication
(the process of communicating without word)
Verbal Communication(p322-3)Verbal communication : the transmission of
messages using words, either written or spoken
1. Traditional Verbal Media
2. Computer-Mediated Communication
( E-mail, Instant messaging, VMC, Speech technology)
Oral
Media
Written Media
Face-to-face talk
Telephone
Conversation
Addressed Documents ( e.g.. Memos, Letters,
Fax, email)
Unaddressed Document (e.g. Flyer传单 )
High
Low
Fastest
Slowest
Best for
nonroutine matter
Best for routine matter
Feedback
Notice Public Auction
Notice Public Auction
Nonverbal Communication(p325-6)
Nonverbal communication : the transmission of messages without the use of words
• e.g. gestures (body-language)• the use of space• The distance we keep from others• Our use of eye contact• Style of Dress• Time
Written Media • Newsletters• Employee Handout
Outline at least four types of traditional verbal media
Outline two types of written media and explain the reason p322
Understand the rules to use communication media (p326)
Barriers to effective Communication
• Filtering• Select Perception• Information Overload• Gender styles• Emotions• Language• Cultural difference
Improving your communication skills
• Use simple, clear language• Become an active, attentive listener• Gauge the flow of information: avoiding
overload• Give and Receive Feedback : Opening
Channels of Communication• Be a Supportive Communication:
Enhancing relationship• Use inspirational Communication Tactics
Case study : 维京集团的全通道试沟通
创新沟通机制的内容• 保证所有员工都知道老板的电话 • 每年举办一次家宴 • 集团旗下每一个企业都有一套可以使员
工点子上达的渠道 • 设立事业开发部和特别审查委员会,确
保好的构想付诸实施
维京集团的“创意机制”特点 全通道试沟通
CEO
公司 A 公司 B 公司 C
员工 员工 员工 员工 员工 员工
事业开发部 特别审查委员会
思考
• 设立这种沟通机制的原因?• 这种创新的沟通机制的优点是什么?
Questions for Critical Thinking
1. Describe the process of communication and its role in organizations.
2. Identify various forms of verbal media used in organizations, and explain which ones are most appropriate for communicating messages of different types.
3. Explain how style of dress and the use of time and space are used to communicate nonverbally in organizations.
4. Describe various types of individual differences with respect to how people communicate with each other.
5. Describe the formal and informal forces that are responsible for communication in organizations.