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GENERIC BENEFITS OF GROUPWARE: Workflow improvement
Time shifting
Location shifting Improved communication through computer
mediation
Organizing, indexing, storing and finding
information
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Totally a complete groupware infrastructure hasthree dimensions:
communication (pushing or pulling information
out into an organization),
collaboration (shared information and buildingshared understanding), and
coordination (delegation of task, sequentialsign-offs, etc.,).
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Much more effective for the Organizational
Learning applications at all three levels is a browsingparadigm which supports:
1) seeking items when you are interested, not when theyarrive in your mailbox;
2) a history of the discussion that's easy to access (e.g. anarchive) so that people can join late or re-ignite it even
later; and3) search, classification, and indexing so that peopleexperience a high hit rate when looking for something, evenif their target is only partially defined.
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Organizations see the need for makingknowledge explicit so that it can be stored,indexed, shared and transferred -- so thatknowledge becomes a more tangible corporateasset.
Point of focus should be on creatinginfrastructure that makes explicit knowledgemore usable and valuable.
Groupware is a technology, the Learning
Organization is an approach to organizationalchange and continuous improvement; the two aresynergistic and mutually supportive.