Raise Your Scrum Master Game
Dee RhodaCSP®, ICP-ACC®, CLP, Scrum at Scale Trainer®
Let’s add to Your Toolbox• Focus on Two Skills Essential for the Scrum Master
• Coaching
• Facilitation
• Tools to raise your Facilitation & Coaching Skills
• Self Awareness
• Discovery Questions
• Listening Levels
• Coaching Conversation Arc
Sources
Barry Overeem
Self Awareness
• Know Yourself
• Prepare and be Aware
• Don’t get Hooked
• It’s not Personal
Questions for Discovery• Truly open
• Not asked with a ‘correct’ answer in mind
• Invite introspection
• May reveal additional solutions
• Can lead to greater creativity and insight
The Power of QuestionsCo-Active Coaching:• Anticipation• Assessment• Clarification• Elaboration• Evaluation• Example• Exploration• Options• and many more
Clean Language:• Developing• Sequence and Source• Intention
ORID Levels:• Objective• Reflective • Interpretive• Decisional
Examples• Clarification (Co-Active)
• What part is not yet clear?
• Decisional (ORID)• What is your action plan for moving forward?
• Reflective (ORID)• What might ‘help’ look like?
• Source (Clean Language)• Where could that have come from?
• Evaluation (Co-Active)• What is stopping you?
Let’s have some Fun!
How well do you Listen?
Level 1: Internal Listening
Level 2: Focused Listening
Level 3: Global Listening
Level 1: Internal Listening
• It’s all about the coach/facilitator
• Listening to Respond or Reply
• Connecting words to your experiences, opinions, judgements, feelings, etc.
Level 2: Focused Listening
• Hard-wired connection between coach and coachee
• Freed from the personal lens
• Loss of awareness of outside world
Level 3: Global Listening
• Stay Hard - wired
• Soft Focus Listening that takes in everything
• Intuitions emerge
• Aware of the environment
Levels of Listening
Focused
InternalGlobal
Coaching Conversation
Source: Lyssa Adkins
Create the Environment
Are my biases showing?
What’s THEIR agenda?
Create the environment
Examine the data
Identify factual information
• Ask Permission
• Set the Conversation
• What is their agenda
• Be Self-Aware
Developing
Explore the TopicEncourage connections
Encourage free flow of ideas and imagination
Identify Patterns
Explore the Topic
• Listen
• Powerful Questions
• Spend Time Here
• Not Solving
Sequence & Source
Actions & CommitNarrow down Actions
Commit to actions
Propose Next Steps
Develop Action Plan
Make Decisions
Experience Coming Together
• Narrow the Topic
• Discuss Possible Actions
• Determine Actions
• Accountability
Intention
Imagine
Be Kind!“People often ask me what is the most effective technique for transforming their life. It is a little embarrassing that after years and years of research and experimentation, I have to say that the best answers is – just be a little kinder.”
-Aldous Huxley
“Be Kind, for everyone you meet is fighting a hard battle.”
-Socrates
Let’s Collaborate – Keep in Touch!
@deerhoda
https://www.linkedin.com/in/deerhoda/