OLD WORLD vs. NEW WORLD
RESPONSIVENESS
EFFICIENCY
VS
THE RESPONSIVEORGANIZATION
RESPONSIVENESS
EFFICIENCY
VS
EFFICIENCY
RESPONSIVENESS
Planning
Control
Secrecy
RESPONSIVENESS
EFFICIENCY
VS
EFFICIENCY
Planning
Control
Secrecy
Experimentation
Autonomy
Transparency
RESPONSIVENESS
A COMMON PROBLEM…
Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS
Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS
Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS
APPLYING THE FRAMEWORK
INNOVATIONCUSTOMER
SERVICELEADERSHIP
APPLYING THE FRAMEWORK
INNOVATIONCUSTOMER
SERVICELEADERSHIP
Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS
Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS
APPLYING THE FRAMEWORK
INNOVATION LEADERSHIPCUSTOMER
SERVICE
Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS
APPLYING THE FRAMEWORK
INNOVATIONCUSTOMER
SERVICELEADERSHIP
APPLYING THE FRAMEWORK
INNOVATIONCUSTOMER
SERVICELEADERSHIP
TRANSFORMATION
CHALLENGING
IS
Build a coalition Communicate Experiment
DRIVE TRANSFORMATION
INDUSTRIAL AGE
INFORMATION AGE
CONNECTED AGE