MobilityBetter Ways to Serve Citizens and Staff

Jason Ballard

What is Mobility???

Rapid Transformation

From thisTo this

Smartphones/Tablets

Benefits

Bridges Gap Between Government/Public Access Information Anywhere/Anytime (in Real-Time) Agile/Productive Workforce Increase in Communications/Timely Customer Responses Supports Telework/Flexible Work Schedules Work/Life Balance Enhances Disaster Recovery/Continuity of Government Reduces Costs

Integrated Devices/Less IT Inventory Telework Brick/Mortar, Energy, Traffic, Pollution

Improved User Experience Easier, Pays Bills Online

Challenges

BYOD Policy Official government business separate from personal

Transparency Subject to open records requests, open data, FOIA

Security Lack of app screening/scanning Increase on mobile data management Need better encryption & network access controls

Bandwidth/Frequency Spectrum Consumption FirstNet

Making Legacy Systems Mobile (911, CRM, etc) Big Data (Storage, Retention, etc) Rapid Evolution of Change

Keeping Employees Current (Training)

Must Leverage Industry & Public, Private Partnerships to be Successful

Questions