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| Date post: | 15-Apr-2017 |
| Category: |
Services |
| Upload: | kostienko1 |
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What do we do?
Architecture of systems
Development Analysis & Consulting
Testing Maintenance
Our team
10+ yearson the market
300+specialists
6+ yearsof experiencein financialsector
110+specialists infinancial sector
How can we help you?
Data Processing Systems
e-banking
Credit calculators
Payment cards
Mobile payments
Business Inteligence solutions
Card systems
Reports
Money transfers BPM solutions
Monitoring of ATMs
Device transactions
Our experience
Innovative banking for young children
Problem
Due to bank’s analysis itsclients base is aging and needsto increase its share in the agegroup 25-45 years. In addition,the bank's brand was seen asoutdated.
Solution
In order to broaden the customers base, the banklaunched a project of an innovative electronic bankingoffer for children. The project involved the bank toattract children aged 0-13 with their parents. As part ofthe team together with the bank we made changes inthe central system (current accounts and savings forchildren), electronic banking service for a child, a newelectronic banking module for parents and extendedour sales processes.
Effect
Recognising the wide range of educational andadvanced design unique offer for children under13 years of age and their parents, the bank wasawarded the prize in the category Project of theYear. New bank accounts were opened forhundreds of thousands of children. Junior accountis the most popular in electronic channels. Bankmanaged to attract several thousand newcustomers aged 25-45.
ProblemIn the analysis of the initial draft of the new operating model of the bank we found low effectiveness of thismethod of credit’s marketing to SMEs. Long time changes (adaptability of workers), on the other hand, thechanges in this area are frequent and in the process there are many documents.
SOLUTIONAnalyses of the entire process from application to its implementation and the monitoring of the loan after itopened, together with automation. Identify bottlenecks and optimize individual tracks. Introduced specializedorganizational units dealing with individual loan applications. It was built together with the Bank team, whichconstantly analyzes and adjusts the process of selling the loan to SMEs to economic change in Poland andabroad.
EFFECTAutomated communication between systems that store and analyze data for the evaluation of the proposal.Reduced time verification of the application by an average of 25%, and in individual cases even more than 50%.Standardized procedures for granting loans in all regions through the introduction of specialized units involved ingranting and servicing of loans. This allowed for a significant reduction of operational risk. Improving the processfor the bank's customers and employees of the Bank. With the running of the project in Agile achieved theflexibility to make changes. An inventory of the documents included in the process and managed to optimizedworkflow by reducing the number of necessary documents for the implementation of the sales process.
Process of selling loans to SMEs and corporate clients
Problem
Despite a strong network ofbranches, bank wanted to introduceelectronic sales channels of bankingaccounts.
Solution
A few sales tracks proposed. From application to contract andopen an account: Call Center, Web, online transactional serviceand cooperation with courier. We’ve organized work of differentteams competency to handle these processes.
Effect
The introduction of new sales channels. Allowing shortagreement with Bank anywhere in Poland or in the case ofcurrent clients anywhere in the world. Automatedcommunication between the bank's systems and externalsuppliers. As a result, the Bank acquired new customerswho were not interested in service in the branch. As aresult, customer satisfaction has grown into, as evidencedby the jump in the Newsweek ranking - Friendly Bank.Thanks to modern sales channels bank increased thenumber of customers in the age group 18-45.
Process of selling current accounts through electronic channels
ProblemThe Bank had planned a large advertising campaign combined with the deployment of the new Internet banking platform. It had to make sure that the new system will withstand the number of new customers.
SOLUTIONPreliminary performance tests determining the performance of applications and the number of users, who can simultaneously use itWe pointed " bottlenecks " of the system and functionality, the performance of which took too longWe have modified the system parameters for optimal configurations in terms of performace
EFFECTAfter identifying and eliminating bottleneck, the system increased its speed three times.
Process of selling current accounts through electronic channels
Problem
The optimization of the process of external payment providers in credit cards payment organizations (Mastercard)
Solution
Outsourcing the process of connecting external service providers(including the creation of a dedicated competence center). Documenting the process of connecting external service providers.
Effect
Reorganization and optimization of the cost of the implementation team to the Client. Lowering the cost of implementing the next external service provider through economies of scale. Increase in the number of parallel implementations providers.
Tests
Our clients
