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7312019 GUG eMachines 10 en DT
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User Guide
EM001
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Model number __________________________________
Serial number ___________________________________
Purchase date ___________________________________
Place of purchase ________________________________
Copyright copy 2009All Rights Reserved
eMachines User GuideOriginal Issue 06 2009
Visit httpregistrationemachinescom and discover the benefits of being an eMachinescustomer
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i
Information for your safety andcomfort
Safety instructionsRead these instructions carefully Keep this document for future reference Followall warnings and instructions marked on the product
Turning the product off before cleaningUnplug this product from the wall outlet before cleaning Do not use liquidcleaners or aerosol cleaners Use a damp cloth for cleaning
CAUTION for plug as disconnecting deviceObserve the following guidelines when connecting and disconnecting power tothe power supply unit
Install the power supply unit before connecting the power cord to the AC poweroutlet
Unplug the power cord before removing the power supply unit from thecomputer
If the system has multiple sources of power disconnect power from the system byunplugging all power cords from the power supplies
CAUTION for accessibilityBe sure that the power outlet you plug the power cord into is easily accessible andlocated as close to the equipment operator as possible When you need todisconnect power to the equipment be sure to unplug the power cord from theelectrical outlet
Warningsbull Do not use this product near water
bull Do not place this product on an unstable cart stand or table If the productfalls it could be seriously damaged
bull Slots and openings are provided for ventilation to ensure reliable operationof the product and to protect it from overheating These openings must notbe blocked or covered The openings should never be blocked by placing theproduct on a bed sofa rug or other similar surface This product shouldnever be placed near or over a radiator or heat register or in a built-in
installation unless proper ventilation is providedbull Never push objects of any kind into this product through cabinet slots as they
may touch dangerous voltage points or short-out parts that could result in afire or electric shock Never spill liquid of any kind onto or into the product
bull To avoid damage of internal components and to prevent battery leakage donot place the product on a vibrating surface
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ii
bull Never use it under sporting exercising or any vibrating environment whichwill probably cause unexpected short current or damage rotor devices HDDOptical drive and even exposure risk from lithium battery pack
Safe listeningFollow these instructions suggested by hearing expertsto protect your hearingbull Gradually increase the volume until you can hear it clearly and comfortably
and without distortionbull After setting the volume level do not increase it afteryour ears adjustbull Limit the amount of time listening to music at high volumebull Avoid turning up the volume to block out noisy surroundingsbull Turn the volume down if you canrsquot hear people speaking near you
Using electrical powerbull This product should be operated from the type of power indicated on the
marking label If you are not sure of the type of power available consult yourdealer or local power company
bull Do not allow anything to rest on the power cord Do not locate this productwhere people will walk on the cord
bull If an extension cord is used with this product make sure that the totalampere rating of the equipment plugged into the extension cord does notexceed the extension cord ampere rating Also make sure that the totalrating of all products plugged into the wall outlet does not exceed the fuserating
bull Do not overload a power outlet strip or receptacle by plugging in too manydevices The overall system load must not exceed 80 of the branch circuitrating If power strips are used the load should not exceed 80 of the powerstrips input rating
bull This products AC adapter is equipped with a three-wire grounded plug Theplug only fits in a grounded power outlet Make sure the power outlet isproperly grounded before inserting the AC adapter plug Do not insert theplug into a non-grounded power outlet Contact your electrician for details
The grounding pin also provides good protection fromunexpected noise produced by other nearby electrical devices thatmay interfere with the performance of this product
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iii
bull Use the product only with the supplied power supply cord set If you need toreplace the power cord set make sure that the new power cord meets thefollowing requirements detachable type UL listedCSA certified type SPT-2rated 7 A 125 V minimum VDE approved or its equivalent 46 meters (15feet) maximum length
Product servicingDo not attempt to service this product yourself as opening or removing coversmay expose you to dangerous voltage points or other risks Refer all servicing toqualified service personnel
Unplug this product from the wall outlet and refer servicing to qualified servicepersonnel when
bull the power cord or plug is damaged cut or frayed
bull liquid was spilled into the product
bull the product was exposed to rain or water
bull the product has been dropped or the case has been damaged
bull the product exhibits a distinct change in performance indicating a need forservice
bull the product does not operate normally after following the operatinginstructions
Adjust only those controls that are covered by the operatinginstructions since improper adjustment of other controls may resultin damage and will often require extensive work by a qualifiedtechnician to restore the product to normal condition
CAUTION Danger of explosion if battery is incorrectly replaced Replaceonly with the same or equivalent type recommended by themanufacturer Dispose of used batteries according to the manufacturerrsquosinstructions
Additional safety informationYour device and its enhancements may contain small parts Keep them out of thereach of small children
Disposal instructionsDo not throw this electronic device into the trash when discardingTo minimize pollution and ensure utmost protection of the global environmentplease recycle For more information on the Waste from Electrical and ElectronicsEquipment (WEEE) regulations visit
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iv
Mercury advisoryFor projectors or electronic products containing an LCDCRT monitor or displayLamp(s) inside this product contain mercury and must be recycled or disposed ofaccording to local state or federal laws For more information contact theElectronic Industries Alliance at For lamp-specific disposalinformation check
ENERGY STARAcer s ENERGY STAR qualified products save your
money by reducing energy cost and protecting theenvironment without sacrificing features or performanceAcer is proud to offer our customers products with theENERGY STAR mark
What is ENERGY STAR
Products that are ENERGY STAR qualified use less energyand prevent greenhouse gas emissions by meeting strict energy efficiencyguidelines set by the US Environmental Protection Agency Acer iscommitted to offer products and services worldwide that help customers save
money conserve energy and improve the quality of our environment The moreenergy we can save through higher energy efficiency the more we reducegreenhouse gases and the risks of climate change More information refers to
or
The statement above is applicable only to Acer systemwith an ENERGY STAR sticker
Acer ENERGY STAR qualified productsbull Produce less heat and reduce cooling loads and warmer climatesbull Automatically go into display sleep and computer sleep mode after
10 and 30 minute of inactivity respectivelybull Wake the computer from sleep mode by pushing keyboard or moving
mousebull Computers will save more than 80 energy at sleep mode
ENERGY STAR and the ENERGY STAR mark are registered US marks
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Tips and information for comfortable useComputer users may complain of eyestrain and headaches after prolonged useUsers are also at risk of physical injury after long hours of working in front of acomputer Long work periods bad posture poor work habits stress inadequateworking conditions personal health and other factors greatly increase the risk ofphysical injury
Incorrect computer usage may lead to carpal tunnel syndrome tendonitistenosynovitis or other musculoskeletal disorders The following symptoms mayappear in the hands wrists arms shoulders neck or back
bull numbness or a burning or tingling sensation
bull aching soreness or tenderness
bull pain swelling or throbbing
bull stiffness or tightness
bull coldness or weakness
If you have these symptoms or any other recurring or persistent discomfort andorpain related to computer use consult a physician immediately and inform yourcompanys health and safety department
The following section provides tips for more comfortable computer use
Finding your comfort zoneFind your comfort zone by adjusting the viewing angle of the monitor using afootrest or raising your sitting height to achieve maximum comfort Observe thefollowing tips
bull refrain from staying too long in one fixed posture
bull avoid slouching forward andor leaning backward
bull stand up and walk around regularly to remove the strain on your leg muscles
bull take short rests to relax your neck and shoulders
bull avoid tensing your muscles or shrugging your shoulders
bull install the external display keyboard and mouse properly and withincomfortable reach
bull if you view your monitor more than your documents place the display at thecenter of your desk to minimize neck strain
Taking care of your visionLong viewing hours wearing incorrect glasses or contact lenses glare excessiveroom lighting poorly focused screens very small typefaces and low-contrastdisplays could stress your eyes The following sections provide suggestions on howto reduce eyestrain
Eyes
bull Rest your eyes frequently
bull Give your eyes regular breaks by looking away from the monitor andfocusing on a distant point
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vii
About this guide 2Product Registration 2Front 3Back 4
Working safely and comfortably 8Avoiding discomfort and injury from repetitive
strain 8Preparing power connections 9
Protecting from power source problems 9Checking the voltage selection 10
Connecting to a broadband modem or network 11Connecting a dial-up modem 11Using the World Wide Web 12
Connecting to a Web site 13Downloading files 14
Ethernet networking 15Wired Ethernet networking 15Establishing your Ethernet network connection 20Testing your network 20Adding a printer to your network 21Sharing resources 21Using the network 23
First steps 26
Troubleshooting 26Add-in cards 27Audio 27CD or DVD drives 27DVD drives 27
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Contents
viii
Ethernet 27Expansion cards 29File management 29Hard drive 29
Internet 31Keyboard 33Memory 33Memory card reader 34Modem (cable or DSL) 34Modem (dial-up) 34Monitor 37
Mouse 38Networks 39Optical disc drives 39Passwords 41Power 41Printer 42Sound 43
Recovering your system 44Creating recovery discs 45Recovering pre-installed software and drivers 46Returning your system to its factory condition 47
Telephone support 49Before calling Customer Care 49Self-help 50
Appendix A
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Chapter 1
1
Checking Out YourComputer
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3
FrontComponent Icon Description
DVDCD drive Use this drive to listen to audio CDsinstall games and programs watchDVDs and store large files ontorecordable discs (depending on drivetype) This drive may be a CD recordableCD DVD recordable DVD Blu-ray orHD DVD drive
Memory cardreader
Insert a memory card from a digitalcamera MP3 player PDA cellulartelephone or other device into thememory card reader
Powerbuttonpowerindicator
Press this button to turn the power onor off You can also configure the powerbutton to operate in StandbyResumemode or Hibernate mode The powerindicator lights when the computer isturned on
USB ports Plug USB (Universal Serial Bus) devices(such as a USB external drive printerscanner camera keyboard or mouse)into these ports
Microphone jack
Plug a microphone into this jack This jack is color-coded pink
Headphone jack Plug powered analog front speakers anexternal amplifier or headphones intothis jack This jack is color-coded green
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Chapter 1 Checking Out Your Computer
4
Back
ImportantYour computerrsquos hardware options and port locations mayvary from this illustration
Component Icon Description
Kensington lockslot (optional)
Connects to a Kensington-compatiblecomputer security lock
Voltage switch The switch is preset at the factoryMake sure that this is set to thecorrect voltage for your area
Power connector Plug the power cord into thisconnector
PS2 keyboardport
Plug a PS2 keyboard into this port
Monitor (VGA)port
Plug a VGA (blue connector) monitorcable into this port
USB ports Plug USB (Universal Serial Bus) devices(such as a USB Iomegatrade Ziptrade driveprinter scanner camera keyboard ormouse) into these ports
Microphone jack(pink plug)
Plug a microphone into this jack
Headphoneanalog speakers jack(green plug)-OR-Front speakers
jack
This jack is user configurable for oneof the followingHeadphone Plug headphones oramplified speakers into this jack(Default)Stereo out Plug your front left andright speakers into this jack
PS2 mouse port Plug a PS2 mouse into this port
Ethernet(network) jack
Plug an Ethernet network cable or adevice (such as a DSL or cable modemfor a broadband Internet connection)into this jack
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5
Centersubwoofer jack (orange plug)
(optional)
Plug your center speaker andsubwoofer into this jack
Surround LRspeaker jack(black plug)
Plug your rear right and left speakersinto this jack
Audio insidespeaker jack (blueplug)-OR-Side speaker jack
This jack is user configurable for oneof the followingStereo in Plug an external audioinput source (such as a stereo) intothis jack so you can record sound on
your computer (Default)Stereo out Plug your side left andright speakers into this jack
ESATA port(optional) ESATA
Enables fast external disk access
Serial port(optional)
Connects to devices such as terminalsand various peripherals
HDMI port(optional) HDMI
Supports high definition digital videoconnections
Component Icon Description
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Chapter 1 Checking Out Your Computer
6
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Chapter 2
7
Setting Up andGetting Started
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Chapter 2 Setting Up and Getting Started
8
Working safely andcomfortably
Before using your computer follow thesegeneral guidelines for setting up a safe andcomfortable work area and avoidingdiscomfort and strain
bull Keep hands and arms parallel to thefloor
bull Adjust the screen so it is perpendicular toyour line of sight and the top of thescreen is no higher than eye leve
bull Place your feet flat on the floor or on afootrest
bull Keep ventilation openings clear ofobstructions
Avoiding discomfort and injury from
repetitive strainbull Vary your activities to avoid excessive
repetitionbull Take breaks to change your position
stretch your muscles and relieve youreyes
bull Find ways to break up the work day andschedule a variety of tasks
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9
Preparing powerconnectionsProtecting from power source problems
During a power surge the voltage level ofelectricity coming into your computer canincrease to far above normal levels and causedata loss or system damage Protect yourcomputer and peripheral devices byconnecting them to a surge protector whichabsorbs voltage surges and prevents themfrom reaching your computer
An uninterruptible power supply (UPS)supplies battery power to your computerduring a power failure Although you cannotrun your computer for an extended period oftime with a UPS a UPS lets you run yourcomputer long enough to save your work andshut down your computer normally
WarningHigh voltages can enter your computer through both the
power cord and the modem connection Protect your computer byusing a surge protector If you have a telephone modem use a surgeprotector that has a modem jack If you have a cable modem usea surge protector that has an antennacable TV jack During anelectrical storm unplug both the surge protector and the modem
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Chapter 2 Setting Up and Getting Started
10
Checking the voltage selection
The power supply a component built into yourcomputer provides power to the systemboard add-in cards and peripheral devicesThe power supplyrsquos voltage selection for yourlocation is typically set at the factory but youcan change it to match the electrical serviceavailable in your usage area (such as while inanother country) Use the power selectionswitch on the back of your computer to set thevoltage to 115V or 230V
To set the voltage selection switch1 Disconnect your computerrsquos power cable2 Use a tool such as an opened paper clip
to slide the voltage selection switch tothe correct voltage position The switch islocated on the back of your computernear the power cable connector For thelocation see ldquoBackrdquo on page 4
CautionIf you set the voltage selection switch incorrectly your system
will be damaged Make sure this switch is set correctly for yourlocation before turning on your computer In the United States theutility power is supplied at a nominal 115 volts at 60 Hz The powersupply should always be set to this when your computer is operatingin the United States In other areas of the world such as Europethe utility power is supplied at 230 volts at 50 Hz If your computeris operating in an environment such as this the voltage switchshould be moved to 230
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11
Connecting to abroadband modem ornetwork
You can connect your computer to a cable orDSL (broadband ) modem or to a wiredEthernet network
To connect to a broadband modem or to anEthernet network1 Insert one end of the network cable into
the network jack on the back of yourcomputer For the location see ldquoBackrdquoon page 4
2 Insert the other end of the network cable
into a cable modem DSL modem ornetwork jack
Connecting a dial-upmodem
Your computer may have a 56K modem thatyou can use with a standard telephone line toconnect to the internet or fax documents
To connect the modem1 Insert one end of the modem cable into
the modem jack on the modem at theback of your computer For the locationsee ldquoBackrdquo on page 4
ImportantYour computer may be equipped with a built-in Ethernet
(network) jack For information about setting up a wired or wireless Ethernet network
WarningTo reduce the risk of fire use only No 26 AWG or larger
telecommunications line cord
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Chapter 2 Setting Up and Getting Started
12
2 Insert the other end of the modem cableinto a telephone wall jack (The modemwill not work with digital or PBXtelephone lines)
3 If you want you can connect a telephoneto the jack on the modem on theback of your computer
Using the World Wide WebThe World Wide Web is a multimedia window to theInternet that gives you access to millions ofinformation sourcesInformation on the Web comes to you on Web pages which are electronic documents that you view using aWeb page display program called a browser You canuse any of the commercially available Web browserslike Microsoft Internet Explorer or Netscape NavigatorWeb pages can contain text animations music and
other multimedia features A group of related Webpages is called a Web site You can access Web sitesto shop track investments read the news downloadprograms and much moreYou can explore a Web site or visit other Web sites byclicking areas on a Web page called links or hyperlinks A link may be colored or underlined text a picture oran animated image You can identify a link by movingthe mouse pointer over it If the pointer changes to ahand the item is a linkTo learn more about using the Web browser featuresclick Help in the menu bar
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13
Connecting to a Web siteAfter you set up an account with an Internet serviceprovider (ISP) you can access the many information
sources on the World Wide WebTo connect to a Web site1 Connect to your Internet account2 Depending on the method you use to connect to
your Internet account you may need to startyour Web browser Click (Start ) then clickInternet Your default Web browser opensshowing an opening page or welcome screen
3 To go to a different Web site type the address (called a URL for ldquoUniversal Resource Locatorrdquo)in the browser address bar (for examplewwwemachinescom ) then click GO on thebrowser address bar
- OR -On the current Web page click a link to a Website
The Web browser locates the server computer onthe Internet downloads (transfers) data to yourcomputer and displays the page on the site thatyou requested
Sometimes Web pages display slowly The speed thata Web page displays on your screen depends on thecomplexity of the Web page and other Internetconditions Additionally the speed of your connectionwill determine how fast Web pages display
HelpFor more information about connecting to a Web siteclick Start then click Help and Support Type connecting to a Website in the Search Help box then press E NTER
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Chapter 2 Setting Up and Getting Started
14
Downloading files
Downloading is the process of transferring files froma computer on the Internet to your computer
To download files or programs from a Web site1 Connect to your Internet account2 In the address bar type the address of the Web
site that contains the file or program you wantto download then press E NTER
- OR -Click a link on a Web page to navigate to theWeb site containing the file that you want todownload
3 Create or locate the folder where you want tostore the file on your computer
4 Click the link on the Web page for the file thatyou want to download
5 Follow the on-screen instructions for saving thefile in the folder that you want A copy of thefile is downloaded to your computer The timethat it takes to transfer the file to your computerdepends on file size and Internet conditions
6 Open the folder that you created7 Install or view the downloaded file by
double-clicking it If applicable follow the
instructions provided on the Web site to run orinstall the program
CautionTo protect your computer against viruses make sure that you
scan the files you download
HelpFor more information about downloading files click
Start then click Help and Support Type downloading files in theSearch Help box then click E NTER
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15
Ethernet networking
Wired Ethernet networkingAn wired Ethernet network consists of two or morecomputers connected together through an Ethernetcable This connection type is commonly used in officesaround the world and can be used to build computernetworks in the home
Ethernet Fast Ethernet or Gigabit Ethernet
Ethernet is available at three different speedsStandard Ethernet runs at 10 Mbps Fast Ethernet runsat 100 Mbps and Gigabit Ethernet runs at 1000 MbpsMost home networks are built using Standard or FastEthernet components Business networks are typicallybuilt using Fast or Gigabit Ethernet componentsTo create a wired Ethernet network you or yourelectrician must install special Ethernet cables in yourhome or office
Using a routerThe most common way to set up a wired Ethernetnetwork is Dynamic Host Control Protocol (DHCP)using a router A DHCP network configuration uses arouter to automatically assign IP addresses to eachcomputer or network device For information onsetting up a router see the routerrsquos documentation
Example router-based Ethernet networkThe following is an example of a wired Ethernetnetwork The network is made up of a router a cableor DSL modem your computers and cables connecting
each of these components The router is the centralcontrol point for the network
ImportantCheck local code requirements before installing Ethernet cable
or other wiring in your home or office Your municipality mayrequire you to obtain a permit and hire a licensed installer
TipTo add the ability to access a wireless Ethernet network to
your wired Ethernet network connect an access point to the routeror use a router that has a built-in access point
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Chapter 2 Setting Up and Getting Started
16
Attached to the router are all of your computers orEthernet-ready devices Also connected to the routeris a cable or DSL modem that provides access to theInternet
Equipment you need for a router-basedEthernet network
For a wired Ethernet network you need
bull Two or more computers with Ethernet jacksbull One routerbull One broadband Internet connection (optional)bull Ethernet cables connecting all of the network
equipment
ImportantFor best results all Ethernet components should be either
standard Ethernet (10 Mbps) Fast Ethernet (100 Mbps or 10100)or Gigabit Ethernet (1000 Mbps or 101001000) A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component
CableDSLmodem
Router
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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Model number __________________________________
Serial number ___________________________________
Purchase date ___________________________________
Place of purchase ________________________________
Copyright copy 2009All Rights Reserved
eMachines User GuideOriginal Issue 06 2009
Visit httpregistrationemachinescom and discover the benefits of being an eMachinescustomer
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i
Information for your safety andcomfort
Safety instructionsRead these instructions carefully Keep this document for future reference Followall warnings and instructions marked on the product
Turning the product off before cleaningUnplug this product from the wall outlet before cleaning Do not use liquidcleaners or aerosol cleaners Use a damp cloth for cleaning
CAUTION for plug as disconnecting deviceObserve the following guidelines when connecting and disconnecting power tothe power supply unit
Install the power supply unit before connecting the power cord to the AC poweroutlet
Unplug the power cord before removing the power supply unit from thecomputer
If the system has multiple sources of power disconnect power from the system byunplugging all power cords from the power supplies
CAUTION for accessibilityBe sure that the power outlet you plug the power cord into is easily accessible andlocated as close to the equipment operator as possible When you need todisconnect power to the equipment be sure to unplug the power cord from theelectrical outlet
Warningsbull Do not use this product near water
bull Do not place this product on an unstable cart stand or table If the productfalls it could be seriously damaged
bull Slots and openings are provided for ventilation to ensure reliable operationof the product and to protect it from overheating These openings must notbe blocked or covered The openings should never be blocked by placing theproduct on a bed sofa rug or other similar surface This product shouldnever be placed near or over a radiator or heat register or in a built-in
installation unless proper ventilation is providedbull Never push objects of any kind into this product through cabinet slots as they
may touch dangerous voltage points or short-out parts that could result in afire or electric shock Never spill liquid of any kind onto or into the product
bull To avoid damage of internal components and to prevent battery leakage donot place the product on a vibrating surface
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ii
bull Never use it under sporting exercising or any vibrating environment whichwill probably cause unexpected short current or damage rotor devices HDDOptical drive and even exposure risk from lithium battery pack
Safe listeningFollow these instructions suggested by hearing expertsto protect your hearingbull Gradually increase the volume until you can hear it clearly and comfortably
and without distortionbull After setting the volume level do not increase it afteryour ears adjustbull Limit the amount of time listening to music at high volumebull Avoid turning up the volume to block out noisy surroundingsbull Turn the volume down if you canrsquot hear people speaking near you
Using electrical powerbull This product should be operated from the type of power indicated on the
marking label If you are not sure of the type of power available consult yourdealer or local power company
bull Do not allow anything to rest on the power cord Do not locate this productwhere people will walk on the cord
bull If an extension cord is used with this product make sure that the totalampere rating of the equipment plugged into the extension cord does notexceed the extension cord ampere rating Also make sure that the totalrating of all products plugged into the wall outlet does not exceed the fuserating
bull Do not overload a power outlet strip or receptacle by plugging in too manydevices The overall system load must not exceed 80 of the branch circuitrating If power strips are used the load should not exceed 80 of the powerstrips input rating
bull This products AC adapter is equipped with a three-wire grounded plug Theplug only fits in a grounded power outlet Make sure the power outlet isproperly grounded before inserting the AC adapter plug Do not insert theplug into a non-grounded power outlet Contact your electrician for details
The grounding pin also provides good protection fromunexpected noise produced by other nearby electrical devices thatmay interfere with the performance of this product
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iii
bull Use the product only with the supplied power supply cord set If you need toreplace the power cord set make sure that the new power cord meets thefollowing requirements detachable type UL listedCSA certified type SPT-2rated 7 A 125 V minimum VDE approved or its equivalent 46 meters (15feet) maximum length
Product servicingDo not attempt to service this product yourself as opening or removing coversmay expose you to dangerous voltage points or other risks Refer all servicing toqualified service personnel
Unplug this product from the wall outlet and refer servicing to qualified servicepersonnel when
bull the power cord or plug is damaged cut or frayed
bull liquid was spilled into the product
bull the product was exposed to rain or water
bull the product has been dropped or the case has been damaged
bull the product exhibits a distinct change in performance indicating a need forservice
bull the product does not operate normally after following the operatinginstructions
Adjust only those controls that are covered by the operatinginstructions since improper adjustment of other controls may resultin damage and will often require extensive work by a qualifiedtechnician to restore the product to normal condition
CAUTION Danger of explosion if battery is incorrectly replaced Replaceonly with the same or equivalent type recommended by themanufacturer Dispose of used batteries according to the manufacturerrsquosinstructions
Additional safety informationYour device and its enhancements may contain small parts Keep them out of thereach of small children
Disposal instructionsDo not throw this electronic device into the trash when discardingTo minimize pollution and ensure utmost protection of the global environmentplease recycle For more information on the Waste from Electrical and ElectronicsEquipment (WEEE) regulations visit
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iv
Mercury advisoryFor projectors or electronic products containing an LCDCRT monitor or displayLamp(s) inside this product contain mercury and must be recycled or disposed ofaccording to local state or federal laws For more information contact theElectronic Industries Alliance at For lamp-specific disposalinformation check
ENERGY STARAcer s ENERGY STAR qualified products save your
money by reducing energy cost and protecting theenvironment without sacrificing features or performanceAcer is proud to offer our customers products with theENERGY STAR mark
What is ENERGY STAR
Products that are ENERGY STAR qualified use less energyand prevent greenhouse gas emissions by meeting strict energy efficiencyguidelines set by the US Environmental Protection Agency Acer iscommitted to offer products and services worldwide that help customers save
money conserve energy and improve the quality of our environment The moreenergy we can save through higher energy efficiency the more we reducegreenhouse gases and the risks of climate change More information refers to
or
The statement above is applicable only to Acer systemwith an ENERGY STAR sticker
Acer ENERGY STAR qualified productsbull Produce less heat and reduce cooling loads and warmer climatesbull Automatically go into display sleep and computer sleep mode after
10 and 30 minute of inactivity respectivelybull Wake the computer from sleep mode by pushing keyboard or moving
mousebull Computers will save more than 80 energy at sleep mode
ENERGY STAR and the ENERGY STAR mark are registered US marks
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v
Tips and information for comfortable useComputer users may complain of eyestrain and headaches after prolonged useUsers are also at risk of physical injury after long hours of working in front of acomputer Long work periods bad posture poor work habits stress inadequateworking conditions personal health and other factors greatly increase the risk ofphysical injury
Incorrect computer usage may lead to carpal tunnel syndrome tendonitistenosynovitis or other musculoskeletal disorders The following symptoms mayappear in the hands wrists arms shoulders neck or back
bull numbness or a burning or tingling sensation
bull aching soreness or tenderness
bull pain swelling or throbbing
bull stiffness or tightness
bull coldness or weakness
If you have these symptoms or any other recurring or persistent discomfort andorpain related to computer use consult a physician immediately and inform yourcompanys health and safety department
The following section provides tips for more comfortable computer use
Finding your comfort zoneFind your comfort zone by adjusting the viewing angle of the monitor using afootrest or raising your sitting height to achieve maximum comfort Observe thefollowing tips
bull refrain from staying too long in one fixed posture
bull avoid slouching forward andor leaning backward
bull stand up and walk around regularly to remove the strain on your leg muscles
bull take short rests to relax your neck and shoulders
bull avoid tensing your muscles or shrugging your shoulders
bull install the external display keyboard and mouse properly and withincomfortable reach
bull if you view your monitor more than your documents place the display at thecenter of your desk to minimize neck strain
Taking care of your visionLong viewing hours wearing incorrect glasses or contact lenses glare excessiveroom lighting poorly focused screens very small typefaces and low-contrastdisplays could stress your eyes The following sections provide suggestions on howto reduce eyestrain
Eyes
bull Rest your eyes frequently
bull Give your eyes regular breaks by looking away from the monitor andfocusing on a distant point
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vii
About this guide 2Product Registration 2Front 3Back 4
Working safely and comfortably 8Avoiding discomfort and injury from repetitive
strain 8Preparing power connections 9
Protecting from power source problems 9Checking the voltage selection 10
Connecting to a broadband modem or network 11Connecting a dial-up modem 11Using the World Wide Web 12
Connecting to a Web site 13Downloading files 14
Ethernet networking 15Wired Ethernet networking 15Establishing your Ethernet network connection 20Testing your network 20Adding a printer to your network 21Sharing resources 21Using the network 23
First steps 26
Troubleshooting 26Add-in cards 27Audio 27CD or DVD drives 27DVD drives 27
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Contents
viii
Ethernet 27Expansion cards 29File management 29Hard drive 29
Internet 31Keyboard 33Memory 33Memory card reader 34Modem (cable or DSL) 34Modem (dial-up) 34Monitor 37
Mouse 38Networks 39Optical disc drives 39Passwords 41Power 41Printer 42Sound 43
Recovering your system 44Creating recovery discs 45Recovering pre-installed software and drivers 46Returning your system to its factory condition 47
Telephone support 49Before calling Customer Care 49Self-help 50
Appendix A
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Chapter 1
1
Checking Out YourComputer
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FrontComponent Icon Description
DVDCD drive Use this drive to listen to audio CDsinstall games and programs watchDVDs and store large files ontorecordable discs (depending on drivetype) This drive may be a CD recordableCD DVD recordable DVD Blu-ray orHD DVD drive
Memory cardreader
Insert a memory card from a digitalcamera MP3 player PDA cellulartelephone or other device into thememory card reader
Powerbuttonpowerindicator
Press this button to turn the power onor off You can also configure the powerbutton to operate in StandbyResumemode or Hibernate mode The powerindicator lights when the computer isturned on
USB ports Plug USB (Universal Serial Bus) devices(such as a USB external drive printerscanner camera keyboard or mouse)into these ports
Microphone jack
Plug a microphone into this jack This jack is color-coded pink
Headphone jack Plug powered analog front speakers anexternal amplifier or headphones intothis jack This jack is color-coded green
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Chapter 1 Checking Out Your Computer
4
Back
ImportantYour computerrsquos hardware options and port locations mayvary from this illustration
Component Icon Description
Kensington lockslot (optional)
Connects to a Kensington-compatiblecomputer security lock
Voltage switch The switch is preset at the factoryMake sure that this is set to thecorrect voltage for your area
Power connector Plug the power cord into thisconnector
PS2 keyboardport
Plug a PS2 keyboard into this port
Monitor (VGA)port
Plug a VGA (blue connector) monitorcable into this port
USB ports Plug USB (Universal Serial Bus) devices(such as a USB Iomegatrade Ziptrade driveprinter scanner camera keyboard ormouse) into these ports
Microphone jack(pink plug)
Plug a microphone into this jack
Headphoneanalog speakers jack(green plug)-OR-Front speakers
jack
This jack is user configurable for oneof the followingHeadphone Plug headphones oramplified speakers into this jack(Default)Stereo out Plug your front left andright speakers into this jack
PS2 mouse port Plug a PS2 mouse into this port
Ethernet(network) jack
Plug an Ethernet network cable or adevice (such as a DSL or cable modemfor a broadband Internet connection)into this jack
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5
Centersubwoofer jack (orange plug)
(optional)
Plug your center speaker andsubwoofer into this jack
Surround LRspeaker jack(black plug)
Plug your rear right and left speakersinto this jack
Audio insidespeaker jack (blueplug)-OR-Side speaker jack
This jack is user configurable for oneof the followingStereo in Plug an external audioinput source (such as a stereo) intothis jack so you can record sound on
your computer (Default)Stereo out Plug your side left andright speakers into this jack
ESATA port(optional) ESATA
Enables fast external disk access
Serial port(optional)
Connects to devices such as terminalsand various peripherals
HDMI port(optional) HDMI
Supports high definition digital videoconnections
Component Icon Description
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Chapter 1 Checking Out Your Computer
6
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Chapter 2
7
Setting Up andGetting Started
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Chapter 2 Setting Up and Getting Started
8
Working safely andcomfortably
Before using your computer follow thesegeneral guidelines for setting up a safe andcomfortable work area and avoidingdiscomfort and strain
bull Keep hands and arms parallel to thefloor
bull Adjust the screen so it is perpendicular toyour line of sight and the top of thescreen is no higher than eye leve
bull Place your feet flat on the floor or on afootrest
bull Keep ventilation openings clear ofobstructions
Avoiding discomfort and injury from
repetitive strainbull Vary your activities to avoid excessive
repetitionbull Take breaks to change your position
stretch your muscles and relieve youreyes
bull Find ways to break up the work day andschedule a variety of tasks
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9
Preparing powerconnectionsProtecting from power source problems
During a power surge the voltage level ofelectricity coming into your computer canincrease to far above normal levels and causedata loss or system damage Protect yourcomputer and peripheral devices byconnecting them to a surge protector whichabsorbs voltage surges and prevents themfrom reaching your computer
An uninterruptible power supply (UPS)supplies battery power to your computerduring a power failure Although you cannotrun your computer for an extended period oftime with a UPS a UPS lets you run yourcomputer long enough to save your work andshut down your computer normally
WarningHigh voltages can enter your computer through both the
power cord and the modem connection Protect your computer byusing a surge protector If you have a telephone modem use a surgeprotector that has a modem jack If you have a cable modem usea surge protector that has an antennacable TV jack During anelectrical storm unplug both the surge protector and the modem
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Chapter 2 Setting Up and Getting Started
10
Checking the voltage selection
The power supply a component built into yourcomputer provides power to the systemboard add-in cards and peripheral devicesThe power supplyrsquos voltage selection for yourlocation is typically set at the factory but youcan change it to match the electrical serviceavailable in your usage area (such as while inanother country) Use the power selectionswitch on the back of your computer to set thevoltage to 115V or 230V
To set the voltage selection switch1 Disconnect your computerrsquos power cable2 Use a tool such as an opened paper clip
to slide the voltage selection switch tothe correct voltage position The switch islocated on the back of your computernear the power cable connector For thelocation see ldquoBackrdquo on page 4
CautionIf you set the voltage selection switch incorrectly your system
will be damaged Make sure this switch is set correctly for yourlocation before turning on your computer In the United States theutility power is supplied at a nominal 115 volts at 60 Hz The powersupply should always be set to this when your computer is operatingin the United States In other areas of the world such as Europethe utility power is supplied at 230 volts at 50 Hz If your computeris operating in an environment such as this the voltage switchshould be moved to 230
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11
Connecting to abroadband modem ornetwork
You can connect your computer to a cable orDSL (broadband ) modem or to a wiredEthernet network
To connect to a broadband modem or to anEthernet network1 Insert one end of the network cable into
the network jack on the back of yourcomputer For the location see ldquoBackrdquoon page 4
2 Insert the other end of the network cable
into a cable modem DSL modem ornetwork jack
Connecting a dial-upmodem
Your computer may have a 56K modem thatyou can use with a standard telephone line toconnect to the internet or fax documents
To connect the modem1 Insert one end of the modem cable into
the modem jack on the modem at theback of your computer For the locationsee ldquoBackrdquo on page 4
ImportantYour computer may be equipped with a built-in Ethernet
(network) jack For information about setting up a wired or wireless Ethernet network
WarningTo reduce the risk of fire use only No 26 AWG or larger
telecommunications line cord
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Chapter 2 Setting Up and Getting Started
12
2 Insert the other end of the modem cableinto a telephone wall jack (The modemwill not work with digital or PBXtelephone lines)
3 If you want you can connect a telephoneto the jack on the modem on theback of your computer
Using the World Wide WebThe World Wide Web is a multimedia window to theInternet that gives you access to millions ofinformation sourcesInformation on the Web comes to you on Web pages which are electronic documents that you view using aWeb page display program called a browser You canuse any of the commercially available Web browserslike Microsoft Internet Explorer or Netscape NavigatorWeb pages can contain text animations music and
other multimedia features A group of related Webpages is called a Web site You can access Web sitesto shop track investments read the news downloadprograms and much moreYou can explore a Web site or visit other Web sites byclicking areas on a Web page called links or hyperlinks A link may be colored or underlined text a picture oran animated image You can identify a link by movingthe mouse pointer over it If the pointer changes to ahand the item is a linkTo learn more about using the Web browser featuresclick Help in the menu bar
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13
Connecting to a Web siteAfter you set up an account with an Internet serviceprovider (ISP) you can access the many information
sources on the World Wide WebTo connect to a Web site1 Connect to your Internet account2 Depending on the method you use to connect to
your Internet account you may need to startyour Web browser Click (Start ) then clickInternet Your default Web browser opensshowing an opening page or welcome screen
3 To go to a different Web site type the address (called a URL for ldquoUniversal Resource Locatorrdquo)in the browser address bar (for examplewwwemachinescom ) then click GO on thebrowser address bar
- OR -On the current Web page click a link to a Website
The Web browser locates the server computer onthe Internet downloads (transfers) data to yourcomputer and displays the page on the site thatyou requested
Sometimes Web pages display slowly The speed thata Web page displays on your screen depends on thecomplexity of the Web page and other Internetconditions Additionally the speed of your connectionwill determine how fast Web pages display
HelpFor more information about connecting to a Web siteclick Start then click Help and Support Type connecting to a Website in the Search Help box then press E NTER
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Chapter 2 Setting Up and Getting Started
14
Downloading files
Downloading is the process of transferring files froma computer on the Internet to your computer
To download files or programs from a Web site1 Connect to your Internet account2 In the address bar type the address of the Web
site that contains the file or program you wantto download then press E NTER
- OR -Click a link on a Web page to navigate to theWeb site containing the file that you want todownload
3 Create or locate the folder where you want tostore the file on your computer
4 Click the link on the Web page for the file thatyou want to download
5 Follow the on-screen instructions for saving thefile in the folder that you want A copy of thefile is downloaded to your computer The timethat it takes to transfer the file to your computerdepends on file size and Internet conditions
6 Open the folder that you created7 Install or view the downloaded file by
double-clicking it If applicable follow the
instructions provided on the Web site to run orinstall the program
CautionTo protect your computer against viruses make sure that you
scan the files you download
HelpFor more information about downloading files click
Start then click Help and Support Type downloading files in theSearch Help box then click E NTER
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15
Ethernet networking
Wired Ethernet networkingAn wired Ethernet network consists of two or morecomputers connected together through an Ethernetcable This connection type is commonly used in officesaround the world and can be used to build computernetworks in the home
Ethernet Fast Ethernet or Gigabit Ethernet
Ethernet is available at three different speedsStandard Ethernet runs at 10 Mbps Fast Ethernet runsat 100 Mbps and Gigabit Ethernet runs at 1000 MbpsMost home networks are built using Standard or FastEthernet components Business networks are typicallybuilt using Fast or Gigabit Ethernet componentsTo create a wired Ethernet network you or yourelectrician must install special Ethernet cables in yourhome or office
Using a routerThe most common way to set up a wired Ethernetnetwork is Dynamic Host Control Protocol (DHCP)using a router A DHCP network configuration uses arouter to automatically assign IP addresses to eachcomputer or network device For information onsetting up a router see the routerrsquos documentation
Example router-based Ethernet networkThe following is an example of a wired Ethernetnetwork The network is made up of a router a cableor DSL modem your computers and cables connecting
each of these components The router is the centralcontrol point for the network
ImportantCheck local code requirements before installing Ethernet cable
or other wiring in your home or office Your municipality mayrequire you to obtain a permit and hire a licensed installer
TipTo add the ability to access a wireless Ethernet network to
your wired Ethernet network connect an access point to the routeror use a router that has a built-in access point
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Chapter 2 Setting Up and Getting Started
16
Attached to the router are all of your computers orEthernet-ready devices Also connected to the routeris a cable or DSL modem that provides access to theInternet
Equipment you need for a router-basedEthernet network
For a wired Ethernet network you need
bull Two or more computers with Ethernet jacksbull One routerbull One broadband Internet connection (optional)bull Ethernet cables connecting all of the network
equipment
ImportantFor best results all Ethernet components should be either
standard Ethernet (10 Mbps) Fast Ethernet (100 Mbps or 10100)or Gigabit Ethernet (1000 Mbps or 101001000) A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component
CableDSLmodem
Router
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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i
Information for your safety andcomfort
Safety instructionsRead these instructions carefully Keep this document for future reference Followall warnings and instructions marked on the product
Turning the product off before cleaningUnplug this product from the wall outlet before cleaning Do not use liquidcleaners or aerosol cleaners Use a damp cloth for cleaning
CAUTION for plug as disconnecting deviceObserve the following guidelines when connecting and disconnecting power tothe power supply unit
Install the power supply unit before connecting the power cord to the AC poweroutlet
Unplug the power cord before removing the power supply unit from thecomputer
If the system has multiple sources of power disconnect power from the system byunplugging all power cords from the power supplies
CAUTION for accessibilityBe sure that the power outlet you plug the power cord into is easily accessible andlocated as close to the equipment operator as possible When you need todisconnect power to the equipment be sure to unplug the power cord from theelectrical outlet
Warningsbull Do not use this product near water
bull Do not place this product on an unstable cart stand or table If the productfalls it could be seriously damaged
bull Slots and openings are provided for ventilation to ensure reliable operationof the product and to protect it from overheating These openings must notbe blocked or covered The openings should never be blocked by placing theproduct on a bed sofa rug or other similar surface This product shouldnever be placed near or over a radiator or heat register or in a built-in
installation unless proper ventilation is providedbull Never push objects of any kind into this product through cabinet slots as they
may touch dangerous voltage points or short-out parts that could result in afire or electric shock Never spill liquid of any kind onto or into the product
bull To avoid damage of internal components and to prevent battery leakage donot place the product on a vibrating surface
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ii
bull Never use it under sporting exercising or any vibrating environment whichwill probably cause unexpected short current or damage rotor devices HDDOptical drive and even exposure risk from lithium battery pack
Safe listeningFollow these instructions suggested by hearing expertsto protect your hearingbull Gradually increase the volume until you can hear it clearly and comfortably
and without distortionbull After setting the volume level do not increase it afteryour ears adjustbull Limit the amount of time listening to music at high volumebull Avoid turning up the volume to block out noisy surroundingsbull Turn the volume down if you canrsquot hear people speaking near you
Using electrical powerbull This product should be operated from the type of power indicated on the
marking label If you are not sure of the type of power available consult yourdealer or local power company
bull Do not allow anything to rest on the power cord Do not locate this productwhere people will walk on the cord
bull If an extension cord is used with this product make sure that the totalampere rating of the equipment plugged into the extension cord does notexceed the extension cord ampere rating Also make sure that the totalrating of all products plugged into the wall outlet does not exceed the fuserating
bull Do not overload a power outlet strip or receptacle by plugging in too manydevices The overall system load must not exceed 80 of the branch circuitrating If power strips are used the load should not exceed 80 of the powerstrips input rating
bull This products AC adapter is equipped with a three-wire grounded plug Theplug only fits in a grounded power outlet Make sure the power outlet isproperly grounded before inserting the AC adapter plug Do not insert theplug into a non-grounded power outlet Contact your electrician for details
The grounding pin also provides good protection fromunexpected noise produced by other nearby electrical devices thatmay interfere with the performance of this product
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iii
bull Use the product only with the supplied power supply cord set If you need toreplace the power cord set make sure that the new power cord meets thefollowing requirements detachable type UL listedCSA certified type SPT-2rated 7 A 125 V minimum VDE approved or its equivalent 46 meters (15feet) maximum length
Product servicingDo not attempt to service this product yourself as opening or removing coversmay expose you to dangerous voltage points or other risks Refer all servicing toqualified service personnel
Unplug this product from the wall outlet and refer servicing to qualified servicepersonnel when
bull the power cord or plug is damaged cut or frayed
bull liquid was spilled into the product
bull the product was exposed to rain or water
bull the product has been dropped or the case has been damaged
bull the product exhibits a distinct change in performance indicating a need forservice
bull the product does not operate normally after following the operatinginstructions
Adjust only those controls that are covered by the operatinginstructions since improper adjustment of other controls may resultin damage and will often require extensive work by a qualifiedtechnician to restore the product to normal condition
CAUTION Danger of explosion if battery is incorrectly replaced Replaceonly with the same or equivalent type recommended by themanufacturer Dispose of used batteries according to the manufacturerrsquosinstructions
Additional safety informationYour device and its enhancements may contain small parts Keep them out of thereach of small children
Disposal instructionsDo not throw this electronic device into the trash when discardingTo minimize pollution and ensure utmost protection of the global environmentplease recycle For more information on the Waste from Electrical and ElectronicsEquipment (WEEE) regulations visit
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iv
Mercury advisoryFor projectors or electronic products containing an LCDCRT monitor or displayLamp(s) inside this product contain mercury and must be recycled or disposed ofaccording to local state or federal laws For more information contact theElectronic Industries Alliance at For lamp-specific disposalinformation check
ENERGY STARAcer s ENERGY STAR qualified products save your
money by reducing energy cost and protecting theenvironment without sacrificing features or performanceAcer is proud to offer our customers products with theENERGY STAR mark
What is ENERGY STAR
Products that are ENERGY STAR qualified use less energyand prevent greenhouse gas emissions by meeting strict energy efficiencyguidelines set by the US Environmental Protection Agency Acer iscommitted to offer products and services worldwide that help customers save
money conserve energy and improve the quality of our environment The moreenergy we can save through higher energy efficiency the more we reducegreenhouse gases and the risks of climate change More information refers to
or
The statement above is applicable only to Acer systemwith an ENERGY STAR sticker
Acer ENERGY STAR qualified productsbull Produce less heat and reduce cooling loads and warmer climatesbull Automatically go into display sleep and computer sleep mode after
10 and 30 minute of inactivity respectivelybull Wake the computer from sleep mode by pushing keyboard or moving
mousebull Computers will save more than 80 energy at sleep mode
ENERGY STAR and the ENERGY STAR mark are registered US marks
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v
Tips and information for comfortable useComputer users may complain of eyestrain and headaches after prolonged useUsers are also at risk of physical injury after long hours of working in front of acomputer Long work periods bad posture poor work habits stress inadequateworking conditions personal health and other factors greatly increase the risk ofphysical injury
Incorrect computer usage may lead to carpal tunnel syndrome tendonitistenosynovitis or other musculoskeletal disorders The following symptoms mayappear in the hands wrists arms shoulders neck or back
bull numbness or a burning or tingling sensation
bull aching soreness or tenderness
bull pain swelling or throbbing
bull stiffness or tightness
bull coldness or weakness
If you have these symptoms or any other recurring or persistent discomfort andorpain related to computer use consult a physician immediately and inform yourcompanys health and safety department
The following section provides tips for more comfortable computer use
Finding your comfort zoneFind your comfort zone by adjusting the viewing angle of the monitor using afootrest or raising your sitting height to achieve maximum comfort Observe thefollowing tips
bull refrain from staying too long in one fixed posture
bull avoid slouching forward andor leaning backward
bull stand up and walk around regularly to remove the strain on your leg muscles
bull take short rests to relax your neck and shoulders
bull avoid tensing your muscles or shrugging your shoulders
bull install the external display keyboard and mouse properly and withincomfortable reach
bull if you view your monitor more than your documents place the display at thecenter of your desk to minimize neck strain
Taking care of your visionLong viewing hours wearing incorrect glasses or contact lenses glare excessiveroom lighting poorly focused screens very small typefaces and low-contrastdisplays could stress your eyes The following sections provide suggestions on howto reduce eyestrain
Eyes
bull Rest your eyes frequently
bull Give your eyes regular breaks by looking away from the monitor andfocusing on a distant point
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vii
About this guide 2Product Registration 2Front 3Back 4
Working safely and comfortably 8Avoiding discomfort and injury from repetitive
strain 8Preparing power connections 9
Protecting from power source problems 9Checking the voltage selection 10
Connecting to a broadband modem or network 11Connecting a dial-up modem 11Using the World Wide Web 12
Connecting to a Web site 13Downloading files 14
Ethernet networking 15Wired Ethernet networking 15Establishing your Ethernet network connection 20Testing your network 20Adding a printer to your network 21Sharing resources 21Using the network 23
First steps 26
Troubleshooting 26Add-in cards 27Audio 27CD or DVD drives 27DVD drives 27
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Contents
viii
Ethernet 27Expansion cards 29File management 29Hard drive 29
Internet 31Keyboard 33Memory 33Memory card reader 34Modem (cable or DSL) 34Modem (dial-up) 34Monitor 37
Mouse 38Networks 39Optical disc drives 39Passwords 41Power 41Printer 42Sound 43
Recovering your system 44Creating recovery discs 45Recovering pre-installed software and drivers 46Returning your system to its factory condition 47
Telephone support 49Before calling Customer Care 49Self-help 50
Appendix A
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Chapter 1
1
Checking Out YourComputer
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FrontComponent Icon Description
DVDCD drive Use this drive to listen to audio CDsinstall games and programs watchDVDs and store large files ontorecordable discs (depending on drivetype) This drive may be a CD recordableCD DVD recordable DVD Blu-ray orHD DVD drive
Memory cardreader
Insert a memory card from a digitalcamera MP3 player PDA cellulartelephone or other device into thememory card reader
Powerbuttonpowerindicator
Press this button to turn the power onor off You can also configure the powerbutton to operate in StandbyResumemode or Hibernate mode The powerindicator lights when the computer isturned on
USB ports Plug USB (Universal Serial Bus) devices(such as a USB external drive printerscanner camera keyboard or mouse)into these ports
Microphone jack
Plug a microphone into this jack This jack is color-coded pink
Headphone jack Plug powered analog front speakers anexternal amplifier or headphones intothis jack This jack is color-coded green
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Chapter 1 Checking Out Your Computer
4
Back
ImportantYour computerrsquos hardware options and port locations mayvary from this illustration
Component Icon Description
Kensington lockslot (optional)
Connects to a Kensington-compatiblecomputer security lock
Voltage switch The switch is preset at the factoryMake sure that this is set to thecorrect voltage for your area
Power connector Plug the power cord into thisconnector
PS2 keyboardport
Plug a PS2 keyboard into this port
Monitor (VGA)port
Plug a VGA (blue connector) monitorcable into this port
USB ports Plug USB (Universal Serial Bus) devices(such as a USB Iomegatrade Ziptrade driveprinter scanner camera keyboard ormouse) into these ports
Microphone jack(pink plug)
Plug a microphone into this jack
Headphoneanalog speakers jack(green plug)-OR-Front speakers
jack
This jack is user configurable for oneof the followingHeadphone Plug headphones oramplified speakers into this jack(Default)Stereo out Plug your front left andright speakers into this jack
PS2 mouse port Plug a PS2 mouse into this port
Ethernet(network) jack
Plug an Ethernet network cable or adevice (such as a DSL or cable modemfor a broadband Internet connection)into this jack
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5
Centersubwoofer jack (orange plug)
(optional)
Plug your center speaker andsubwoofer into this jack
Surround LRspeaker jack(black plug)
Plug your rear right and left speakersinto this jack
Audio insidespeaker jack (blueplug)-OR-Side speaker jack
This jack is user configurable for oneof the followingStereo in Plug an external audioinput source (such as a stereo) intothis jack so you can record sound on
your computer (Default)Stereo out Plug your side left andright speakers into this jack
ESATA port(optional) ESATA
Enables fast external disk access
Serial port(optional)
Connects to devices such as terminalsand various peripherals
HDMI port(optional) HDMI
Supports high definition digital videoconnections
Component Icon Description
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Chapter 1 Checking Out Your Computer
6
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Chapter 2
7
Setting Up andGetting Started
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Chapter 2 Setting Up and Getting Started
8
Working safely andcomfortably
Before using your computer follow thesegeneral guidelines for setting up a safe andcomfortable work area and avoidingdiscomfort and strain
bull Keep hands and arms parallel to thefloor
bull Adjust the screen so it is perpendicular toyour line of sight and the top of thescreen is no higher than eye leve
bull Place your feet flat on the floor or on afootrest
bull Keep ventilation openings clear ofobstructions
Avoiding discomfort and injury from
repetitive strainbull Vary your activities to avoid excessive
repetitionbull Take breaks to change your position
stretch your muscles and relieve youreyes
bull Find ways to break up the work day andschedule a variety of tasks
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9
Preparing powerconnectionsProtecting from power source problems
During a power surge the voltage level ofelectricity coming into your computer canincrease to far above normal levels and causedata loss or system damage Protect yourcomputer and peripheral devices byconnecting them to a surge protector whichabsorbs voltage surges and prevents themfrom reaching your computer
An uninterruptible power supply (UPS)supplies battery power to your computerduring a power failure Although you cannotrun your computer for an extended period oftime with a UPS a UPS lets you run yourcomputer long enough to save your work andshut down your computer normally
WarningHigh voltages can enter your computer through both the
power cord and the modem connection Protect your computer byusing a surge protector If you have a telephone modem use a surgeprotector that has a modem jack If you have a cable modem usea surge protector that has an antennacable TV jack During anelectrical storm unplug both the surge protector and the modem
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Chapter 2 Setting Up and Getting Started
10
Checking the voltage selection
The power supply a component built into yourcomputer provides power to the systemboard add-in cards and peripheral devicesThe power supplyrsquos voltage selection for yourlocation is typically set at the factory but youcan change it to match the electrical serviceavailable in your usage area (such as while inanother country) Use the power selectionswitch on the back of your computer to set thevoltage to 115V or 230V
To set the voltage selection switch1 Disconnect your computerrsquos power cable2 Use a tool such as an opened paper clip
to slide the voltage selection switch tothe correct voltage position The switch islocated on the back of your computernear the power cable connector For thelocation see ldquoBackrdquo on page 4
CautionIf you set the voltage selection switch incorrectly your system
will be damaged Make sure this switch is set correctly for yourlocation before turning on your computer In the United States theutility power is supplied at a nominal 115 volts at 60 Hz The powersupply should always be set to this when your computer is operatingin the United States In other areas of the world such as Europethe utility power is supplied at 230 volts at 50 Hz If your computeris operating in an environment such as this the voltage switchshould be moved to 230
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11
Connecting to abroadband modem ornetwork
You can connect your computer to a cable orDSL (broadband ) modem or to a wiredEthernet network
To connect to a broadband modem or to anEthernet network1 Insert one end of the network cable into
the network jack on the back of yourcomputer For the location see ldquoBackrdquoon page 4
2 Insert the other end of the network cable
into a cable modem DSL modem ornetwork jack
Connecting a dial-upmodem
Your computer may have a 56K modem thatyou can use with a standard telephone line toconnect to the internet or fax documents
To connect the modem1 Insert one end of the modem cable into
the modem jack on the modem at theback of your computer For the locationsee ldquoBackrdquo on page 4
ImportantYour computer may be equipped with a built-in Ethernet
(network) jack For information about setting up a wired or wireless Ethernet network
WarningTo reduce the risk of fire use only No 26 AWG or larger
telecommunications line cord
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Chapter 2 Setting Up and Getting Started
12
2 Insert the other end of the modem cableinto a telephone wall jack (The modemwill not work with digital or PBXtelephone lines)
3 If you want you can connect a telephoneto the jack on the modem on theback of your computer
Using the World Wide WebThe World Wide Web is a multimedia window to theInternet that gives you access to millions ofinformation sourcesInformation on the Web comes to you on Web pages which are electronic documents that you view using aWeb page display program called a browser You canuse any of the commercially available Web browserslike Microsoft Internet Explorer or Netscape NavigatorWeb pages can contain text animations music and
other multimedia features A group of related Webpages is called a Web site You can access Web sitesto shop track investments read the news downloadprograms and much moreYou can explore a Web site or visit other Web sites byclicking areas on a Web page called links or hyperlinks A link may be colored or underlined text a picture oran animated image You can identify a link by movingthe mouse pointer over it If the pointer changes to ahand the item is a linkTo learn more about using the Web browser featuresclick Help in the menu bar
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13
Connecting to a Web siteAfter you set up an account with an Internet serviceprovider (ISP) you can access the many information
sources on the World Wide WebTo connect to a Web site1 Connect to your Internet account2 Depending on the method you use to connect to
your Internet account you may need to startyour Web browser Click (Start ) then clickInternet Your default Web browser opensshowing an opening page or welcome screen
3 To go to a different Web site type the address (called a URL for ldquoUniversal Resource Locatorrdquo)in the browser address bar (for examplewwwemachinescom ) then click GO on thebrowser address bar
- OR -On the current Web page click a link to a Website
The Web browser locates the server computer onthe Internet downloads (transfers) data to yourcomputer and displays the page on the site thatyou requested
Sometimes Web pages display slowly The speed thata Web page displays on your screen depends on thecomplexity of the Web page and other Internetconditions Additionally the speed of your connectionwill determine how fast Web pages display
HelpFor more information about connecting to a Web siteclick Start then click Help and Support Type connecting to a Website in the Search Help box then press E NTER
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Chapter 2 Setting Up and Getting Started
14
Downloading files
Downloading is the process of transferring files froma computer on the Internet to your computer
To download files or programs from a Web site1 Connect to your Internet account2 In the address bar type the address of the Web
site that contains the file or program you wantto download then press E NTER
- OR -Click a link on a Web page to navigate to theWeb site containing the file that you want todownload
3 Create or locate the folder where you want tostore the file on your computer
4 Click the link on the Web page for the file thatyou want to download
5 Follow the on-screen instructions for saving thefile in the folder that you want A copy of thefile is downloaded to your computer The timethat it takes to transfer the file to your computerdepends on file size and Internet conditions
6 Open the folder that you created7 Install or view the downloaded file by
double-clicking it If applicable follow the
instructions provided on the Web site to run orinstall the program
CautionTo protect your computer against viruses make sure that you
scan the files you download
HelpFor more information about downloading files click
Start then click Help and Support Type downloading files in theSearch Help box then click E NTER
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15
Ethernet networking
Wired Ethernet networkingAn wired Ethernet network consists of two or morecomputers connected together through an Ethernetcable This connection type is commonly used in officesaround the world and can be used to build computernetworks in the home
Ethernet Fast Ethernet or Gigabit Ethernet
Ethernet is available at three different speedsStandard Ethernet runs at 10 Mbps Fast Ethernet runsat 100 Mbps and Gigabit Ethernet runs at 1000 MbpsMost home networks are built using Standard or FastEthernet components Business networks are typicallybuilt using Fast or Gigabit Ethernet componentsTo create a wired Ethernet network you or yourelectrician must install special Ethernet cables in yourhome or office
Using a routerThe most common way to set up a wired Ethernetnetwork is Dynamic Host Control Protocol (DHCP)using a router A DHCP network configuration uses arouter to automatically assign IP addresses to eachcomputer or network device For information onsetting up a router see the routerrsquos documentation
Example router-based Ethernet networkThe following is an example of a wired Ethernetnetwork The network is made up of a router a cableor DSL modem your computers and cables connecting
each of these components The router is the centralcontrol point for the network
ImportantCheck local code requirements before installing Ethernet cable
or other wiring in your home or office Your municipality mayrequire you to obtain a permit and hire a licensed installer
TipTo add the ability to access a wireless Ethernet network to
your wired Ethernet network connect an access point to the routeror use a router that has a built-in access point
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Chapter 2 Setting Up and Getting Started
16
Attached to the router are all of your computers orEthernet-ready devices Also connected to the routeris a cable or DSL modem that provides access to theInternet
Equipment you need for a router-basedEthernet network
For a wired Ethernet network you need
bull Two or more computers with Ethernet jacksbull One routerbull One broadband Internet connection (optional)bull Ethernet cables connecting all of the network
equipment
ImportantFor best results all Ethernet components should be either
standard Ethernet (10 Mbps) Fast Ethernet (100 Mbps or 10100)or Gigabit Ethernet (1000 Mbps or 101001000) A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component
CableDSLmodem
Router
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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ii
bull Never use it under sporting exercising or any vibrating environment whichwill probably cause unexpected short current or damage rotor devices HDDOptical drive and even exposure risk from lithium battery pack
Safe listeningFollow these instructions suggested by hearing expertsto protect your hearingbull Gradually increase the volume until you can hear it clearly and comfortably
and without distortionbull After setting the volume level do not increase it afteryour ears adjustbull Limit the amount of time listening to music at high volumebull Avoid turning up the volume to block out noisy surroundingsbull Turn the volume down if you canrsquot hear people speaking near you
Using electrical powerbull This product should be operated from the type of power indicated on the
marking label If you are not sure of the type of power available consult yourdealer or local power company
bull Do not allow anything to rest on the power cord Do not locate this productwhere people will walk on the cord
bull If an extension cord is used with this product make sure that the totalampere rating of the equipment plugged into the extension cord does notexceed the extension cord ampere rating Also make sure that the totalrating of all products plugged into the wall outlet does not exceed the fuserating
bull Do not overload a power outlet strip or receptacle by plugging in too manydevices The overall system load must not exceed 80 of the branch circuitrating If power strips are used the load should not exceed 80 of the powerstrips input rating
bull This products AC adapter is equipped with a three-wire grounded plug Theplug only fits in a grounded power outlet Make sure the power outlet isproperly grounded before inserting the AC adapter plug Do not insert theplug into a non-grounded power outlet Contact your electrician for details
The grounding pin also provides good protection fromunexpected noise produced by other nearby electrical devices thatmay interfere with the performance of this product
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iii
bull Use the product only with the supplied power supply cord set If you need toreplace the power cord set make sure that the new power cord meets thefollowing requirements detachable type UL listedCSA certified type SPT-2rated 7 A 125 V minimum VDE approved or its equivalent 46 meters (15feet) maximum length
Product servicingDo not attempt to service this product yourself as opening or removing coversmay expose you to dangerous voltage points or other risks Refer all servicing toqualified service personnel
Unplug this product from the wall outlet and refer servicing to qualified servicepersonnel when
bull the power cord or plug is damaged cut or frayed
bull liquid was spilled into the product
bull the product was exposed to rain or water
bull the product has been dropped or the case has been damaged
bull the product exhibits a distinct change in performance indicating a need forservice
bull the product does not operate normally after following the operatinginstructions
Adjust only those controls that are covered by the operatinginstructions since improper adjustment of other controls may resultin damage and will often require extensive work by a qualifiedtechnician to restore the product to normal condition
CAUTION Danger of explosion if battery is incorrectly replaced Replaceonly with the same or equivalent type recommended by themanufacturer Dispose of used batteries according to the manufacturerrsquosinstructions
Additional safety informationYour device and its enhancements may contain small parts Keep them out of thereach of small children
Disposal instructionsDo not throw this electronic device into the trash when discardingTo minimize pollution and ensure utmost protection of the global environmentplease recycle For more information on the Waste from Electrical and ElectronicsEquipment (WEEE) regulations visit
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iv
Mercury advisoryFor projectors or electronic products containing an LCDCRT monitor or displayLamp(s) inside this product contain mercury and must be recycled or disposed ofaccording to local state or federal laws For more information contact theElectronic Industries Alliance at For lamp-specific disposalinformation check
ENERGY STARAcer s ENERGY STAR qualified products save your
money by reducing energy cost and protecting theenvironment without sacrificing features or performanceAcer is proud to offer our customers products with theENERGY STAR mark
What is ENERGY STAR
Products that are ENERGY STAR qualified use less energyand prevent greenhouse gas emissions by meeting strict energy efficiencyguidelines set by the US Environmental Protection Agency Acer iscommitted to offer products and services worldwide that help customers save
money conserve energy and improve the quality of our environment The moreenergy we can save through higher energy efficiency the more we reducegreenhouse gases and the risks of climate change More information refers to
or
The statement above is applicable only to Acer systemwith an ENERGY STAR sticker
Acer ENERGY STAR qualified productsbull Produce less heat and reduce cooling loads and warmer climatesbull Automatically go into display sleep and computer sleep mode after
10 and 30 minute of inactivity respectivelybull Wake the computer from sleep mode by pushing keyboard or moving
mousebull Computers will save more than 80 energy at sleep mode
ENERGY STAR and the ENERGY STAR mark are registered US marks
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v
Tips and information for comfortable useComputer users may complain of eyestrain and headaches after prolonged useUsers are also at risk of physical injury after long hours of working in front of acomputer Long work periods bad posture poor work habits stress inadequateworking conditions personal health and other factors greatly increase the risk ofphysical injury
Incorrect computer usage may lead to carpal tunnel syndrome tendonitistenosynovitis or other musculoskeletal disorders The following symptoms mayappear in the hands wrists arms shoulders neck or back
bull numbness or a burning or tingling sensation
bull aching soreness or tenderness
bull pain swelling or throbbing
bull stiffness or tightness
bull coldness or weakness
If you have these symptoms or any other recurring or persistent discomfort andorpain related to computer use consult a physician immediately and inform yourcompanys health and safety department
The following section provides tips for more comfortable computer use
Finding your comfort zoneFind your comfort zone by adjusting the viewing angle of the monitor using afootrest or raising your sitting height to achieve maximum comfort Observe thefollowing tips
bull refrain from staying too long in one fixed posture
bull avoid slouching forward andor leaning backward
bull stand up and walk around regularly to remove the strain on your leg muscles
bull take short rests to relax your neck and shoulders
bull avoid tensing your muscles or shrugging your shoulders
bull install the external display keyboard and mouse properly and withincomfortable reach
bull if you view your monitor more than your documents place the display at thecenter of your desk to minimize neck strain
Taking care of your visionLong viewing hours wearing incorrect glasses or contact lenses glare excessiveroom lighting poorly focused screens very small typefaces and low-contrastdisplays could stress your eyes The following sections provide suggestions on howto reduce eyestrain
Eyes
bull Rest your eyes frequently
bull Give your eyes regular breaks by looking away from the monitor andfocusing on a distant point
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vii
About this guide 2Product Registration 2Front 3Back 4
Working safely and comfortably 8Avoiding discomfort and injury from repetitive
strain 8Preparing power connections 9
Protecting from power source problems 9Checking the voltage selection 10
Connecting to a broadband modem or network 11Connecting a dial-up modem 11Using the World Wide Web 12
Connecting to a Web site 13Downloading files 14
Ethernet networking 15Wired Ethernet networking 15Establishing your Ethernet network connection 20Testing your network 20Adding a printer to your network 21Sharing resources 21Using the network 23
First steps 26
Troubleshooting 26Add-in cards 27Audio 27CD or DVD drives 27DVD drives 27
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Contents
viii
Ethernet 27Expansion cards 29File management 29Hard drive 29
Internet 31Keyboard 33Memory 33Memory card reader 34Modem (cable or DSL) 34Modem (dial-up) 34Monitor 37
Mouse 38Networks 39Optical disc drives 39Passwords 41Power 41Printer 42Sound 43
Recovering your system 44Creating recovery discs 45Recovering pre-installed software and drivers 46Returning your system to its factory condition 47
Telephone support 49Before calling Customer Care 49Self-help 50
Appendix A
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Chapter 1
1
Checking Out YourComputer
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3
FrontComponent Icon Description
DVDCD drive Use this drive to listen to audio CDsinstall games and programs watchDVDs and store large files ontorecordable discs (depending on drivetype) This drive may be a CD recordableCD DVD recordable DVD Blu-ray orHD DVD drive
Memory cardreader
Insert a memory card from a digitalcamera MP3 player PDA cellulartelephone or other device into thememory card reader
Powerbuttonpowerindicator
Press this button to turn the power onor off You can also configure the powerbutton to operate in StandbyResumemode or Hibernate mode The powerindicator lights when the computer isturned on
USB ports Plug USB (Universal Serial Bus) devices(such as a USB external drive printerscanner camera keyboard or mouse)into these ports
Microphone jack
Plug a microphone into this jack This jack is color-coded pink
Headphone jack Plug powered analog front speakers anexternal amplifier or headphones intothis jack This jack is color-coded green
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Chapter 1 Checking Out Your Computer
4
Back
ImportantYour computerrsquos hardware options and port locations mayvary from this illustration
Component Icon Description
Kensington lockslot (optional)
Connects to a Kensington-compatiblecomputer security lock
Voltage switch The switch is preset at the factoryMake sure that this is set to thecorrect voltage for your area
Power connector Plug the power cord into thisconnector
PS2 keyboardport
Plug a PS2 keyboard into this port
Monitor (VGA)port
Plug a VGA (blue connector) monitorcable into this port
USB ports Plug USB (Universal Serial Bus) devices(such as a USB Iomegatrade Ziptrade driveprinter scanner camera keyboard ormouse) into these ports
Microphone jack(pink plug)
Plug a microphone into this jack
Headphoneanalog speakers jack(green plug)-OR-Front speakers
jack
This jack is user configurable for oneof the followingHeadphone Plug headphones oramplified speakers into this jack(Default)Stereo out Plug your front left andright speakers into this jack
PS2 mouse port Plug a PS2 mouse into this port
Ethernet(network) jack
Plug an Ethernet network cable or adevice (such as a DSL or cable modemfor a broadband Internet connection)into this jack
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5
Centersubwoofer jack (orange plug)
(optional)
Plug your center speaker andsubwoofer into this jack
Surround LRspeaker jack(black plug)
Plug your rear right and left speakersinto this jack
Audio insidespeaker jack (blueplug)-OR-Side speaker jack
This jack is user configurable for oneof the followingStereo in Plug an external audioinput source (such as a stereo) intothis jack so you can record sound on
your computer (Default)Stereo out Plug your side left andright speakers into this jack
ESATA port(optional) ESATA
Enables fast external disk access
Serial port(optional)
Connects to devices such as terminalsand various peripherals
HDMI port(optional) HDMI
Supports high definition digital videoconnections
Component Icon Description
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Chapter 1 Checking Out Your Computer
6
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Chapter 2
7
Setting Up andGetting Started
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Chapter 2 Setting Up and Getting Started
8
Working safely andcomfortably
Before using your computer follow thesegeneral guidelines for setting up a safe andcomfortable work area and avoidingdiscomfort and strain
bull Keep hands and arms parallel to thefloor
bull Adjust the screen so it is perpendicular toyour line of sight and the top of thescreen is no higher than eye leve
bull Place your feet flat on the floor or on afootrest
bull Keep ventilation openings clear ofobstructions
Avoiding discomfort and injury from
repetitive strainbull Vary your activities to avoid excessive
repetitionbull Take breaks to change your position
stretch your muscles and relieve youreyes
bull Find ways to break up the work day andschedule a variety of tasks
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9
Preparing powerconnectionsProtecting from power source problems
During a power surge the voltage level ofelectricity coming into your computer canincrease to far above normal levels and causedata loss or system damage Protect yourcomputer and peripheral devices byconnecting them to a surge protector whichabsorbs voltage surges and prevents themfrom reaching your computer
An uninterruptible power supply (UPS)supplies battery power to your computerduring a power failure Although you cannotrun your computer for an extended period oftime with a UPS a UPS lets you run yourcomputer long enough to save your work andshut down your computer normally
WarningHigh voltages can enter your computer through both the
power cord and the modem connection Protect your computer byusing a surge protector If you have a telephone modem use a surgeprotector that has a modem jack If you have a cable modem usea surge protector that has an antennacable TV jack During anelectrical storm unplug both the surge protector and the modem
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Chapter 2 Setting Up and Getting Started
10
Checking the voltage selection
The power supply a component built into yourcomputer provides power to the systemboard add-in cards and peripheral devicesThe power supplyrsquos voltage selection for yourlocation is typically set at the factory but youcan change it to match the electrical serviceavailable in your usage area (such as while inanother country) Use the power selectionswitch on the back of your computer to set thevoltage to 115V or 230V
To set the voltage selection switch1 Disconnect your computerrsquos power cable2 Use a tool such as an opened paper clip
to slide the voltage selection switch tothe correct voltage position The switch islocated on the back of your computernear the power cable connector For thelocation see ldquoBackrdquo on page 4
CautionIf you set the voltage selection switch incorrectly your system
will be damaged Make sure this switch is set correctly for yourlocation before turning on your computer In the United States theutility power is supplied at a nominal 115 volts at 60 Hz The powersupply should always be set to this when your computer is operatingin the United States In other areas of the world such as Europethe utility power is supplied at 230 volts at 50 Hz If your computeris operating in an environment such as this the voltage switchshould be moved to 230
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11
Connecting to abroadband modem ornetwork
You can connect your computer to a cable orDSL (broadband ) modem or to a wiredEthernet network
To connect to a broadband modem or to anEthernet network1 Insert one end of the network cable into
the network jack on the back of yourcomputer For the location see ldquoBackrdquoon page 4
2 Insert the other end of the network cable
into a cable modem DSL modem ornetwork jack
Connecting a dial-upmodem
Your computer may have a 56K modem thatyou can use with a standard telephone line toconnect to the internet or fax documents
To connect the modem1 Insert one end of the modem cable into
the modem jack on the modem at theback of your computer For the locationsee ldquoBackrdquo on page 4
ImportantYour computer may be equipped with a built-in Ethernet
(network) jack For information about setting up a wired or wireless Ethernet network
WarningTo reduce the risk of fire use only No 26 AWG or larger
telecommunications line cord
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Chapter 2 Setting Up and Getting Started
12
2 Insert the other end of the modem cableinto a telephone wall jack (The modemwill not work with digital or PBXtelephone lines)
3 If you want you can connect a telephoneto the jack on the modem on theback of your computer
Using the World Wide WebThe World Wide Web is a multimedia window to theInternet that gives you access to millions ofinformation sourcesInformation on the Web comes to you on Web pages which are electronic documents that you view using aWeb page display program called a browser You canuse any of the commercially available Web browserslike Microsoft Internet Explorer or Netscape NavigatorWeb pages can contain text animations music and
other multimedia features A group of related Webpages is called a Web site You can access Web sitesto shop track investments read the news downloadprograms and much moreYou can explore a Web site or visit other Web sites byclicking areas on a Web page called links or hyperlinks A link may be colored or underlined text a picture oran animated image You can identify a link by movingthe mouse pointer over it If the pointer changes to ahand the item is a linkTo learn more about using the Web browser featuresclick Help in the menu bar
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13
Connecting to a Web siteAfter you set up an account with an Internet serviceprovider (ISP) you can access the many information
sources on the World Wide WebTo connect to a Web site1 Connect to your Internet account2 Depending on the method you use to connect to
your Internet account you may need to startyour Web browser Click (Start ) then clickInternet Your default Web browser opensshowing an opening page or welcome screen
3 To go to a different Web site type the address (called a URL for ldquoUniversal Resource Locatorrdquo)in the browser address bar (for examplewwwemachinescom ) then click GO on thebrowser address bar
- OR -On the current Web page click a link to a Website
The Web browser locates the server computer onthe Internet downloads (transfers) data to yourcomputer and displays the page on the site thatyou requested
Sometimes Web pages display slowly The speed thata Web page displays on your screen depends on thecomplexity of the Web page and other Internetconditions Additionally the speed of your connectionwill determine how fast Web pages display
HelpFor more information about connecting to a Web siteclick Start then click Help and Support Type connecting to a Website in the Search Help box then press E NTER
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Chapter 2 Setting Up and Getting Started
14
Downloading files
Downloading is the process of transferring files froma computer on the Internet to your computer
To download files or programs from a Web site1 Connect to your Internet account2 In the address bar type the address of the Web
site that contains the file or program you wantto download then press E NTER
- OR -Click a link on a Web page to navigate to theWeb site containing the file that you want todownload
3 Create or locate the folder where you want tostore the file on your computer
4 Click the link on the Web page for the file thatyou want to download
5 Follow the on-screen instructions for saving thefile in the folder that you want A copy of thefile is downloaded to your computer The timethat it takes to transfer the file to your computerdepends on file size and Internet conditions
6 Open the folder that you created7 Install or view the downloaded file by
double-clicking it If applicable follow the
instructions provided on the Web site to run orinstall the program
CautionTo protect your computer against viruses make sure that you
scan the files you download
HelpFor more information about downloading files click
Start then click Help and Support Type downloading files in theSearch Help box then click E NTER
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15
Ethernet networking
Wired Ethernet networkingAn wired Ethernet network consists of two or morecomputers connected together through an Ethernetcable This connection type is commonly used in officesaround the world and can be used to build computernetworks in the home
Ethernet Fast Ethernet or Gigabit Ethernet
Ethernet is available at three different speedsStandard Ethernet runs at 10 Mbps Fast Ethernet runsat 100 Mbps and Gigabit Ethernet runs at 1000 MbpsMost home networks are built using Standard or FastEthernet components Business networks are typicallybuilt using Fast or Gigabit Ethernet componentsTo create a wired Ethernet network you or yourelectrician must install special Ethernet cables in yourhome or office
Using a routerThe most common way to set up a wired Ethernetnetwork is Dynamic Host Control Protocol (DHCP)using a router A DHCP network configuration uses arouter to automatically assign IP addresses to eachcomputer or network device For information onsetting up a router see the routerrsquos documentation
Example router-based Ethernet networkThe following is an example of a wired Ethernetnetwork The network is made up of a router a cableor DSL modem your computers and cables connecting
each of these components The router is the centralcontrol point for the network
ImportantCheck local code requirements before installing Ethernet cable
or other wiring in your home or office Your municipality mayrequire you to obtain a permit and hire a licensed installer
TipTo add the ability to access a wireless Ethernet network to
your wired Ethernet network connect an access point to the routeror use a router that has a built-in access point
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Chapter 2 Setting Up and Getting Started
16
Attached to the router are all of your computers orEthernet-ready devices Also connected to the routeris a cable or DSL modem that provides access to theInternet
Equipment you need for a router-basedEthernet network
For a wired Ethernet network you need
bull Two or more computers with Ethernet jacksbull One routerbull One broadband Internet connection (optional)bull Ethernet cables connecting all of the network
equipment
ImportantFor best results all Ethernet components should be either
standard Ethernet (10 Mbps) Fast Ethernet (100 Mbps or 10100)or Gigabit Ethernet (1000 Mbps or 101001000) A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component
CableDSLmodem
Router
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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53
To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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iii
bull Use the product only with the supplied power supply cord set If you need toreplace the power cord set make sure that the new power cord meets thefollowing requirements detachable type UL listedCSA certified type SPT-2rated 7 A 125 V minimum VDE approved or its equivalent 46 meters (15feet) maximum length
Product servicingDo not attempt to service this product yourself as opening or removing coversmay expose you to dangerous voltage points or other risks Refer all servicing toqualified service personnel
Unplug this product from the wall outlet and refer servicing to qualified servicepersonnel when
bull the power cord or plug is damaged cut or frayed
bull liquid was spilled into the product
bull the product was exposed to rain or water
bull the product has been dropped or the case has been damaged
bull the product exhibits a distinct change in performance indicating a need forservice
bull the product does not operate normally after following the operatinginstructions
Adjust only those controls that are covered by the operatinginstructions since improper adjustment of other controls may resultin damage and will often require extensive work by a qualifiedtechnician to restore the product to normal condition
CAUTION Danger of explosion if battery is incorrectly replaced Replaceonly with the same or equivalent type recommended by themanufacturer Dispose of used batteries according to the manufacturerrsquosinstructions
Additional safety informationYour device and its enhancements may contain small parts Keep them out of thereach of small children
Disposal instructionsDo not throw this electronic device into the trash when discardingTo minimize pollution and ensure utmost protection of the global environmentplease recycle For more information on the Waste from Electrical and ElectronicsEquipment (WEEE) regulations visit
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iv
Mercury advisoryFor projectors or electronic products containing an LCDCRT monitor or displayLamp(s) inside this product contain mercury and must be recycled or disposed ofaccording to local state or federal laws For more information contact theElectronic Industries Alliance at For lamp-specific disposalinformation check
ENERGY STARAcer s ENERGY STAR qualified products save your
money by reducing energy cost and protecting theenvironment without sacrificing features or performanceAcer is proud to offer our customers products with theENERGY STAR mark
What is ENERGY STAR
Products that are ENERGY STAR qualified use less energyand prevent greenhouse gas emissions by meeting strict energy efficiencyguidelines set by the US Environmental Protection Agency Acer iscommitted to offer products and services worldwide that help customers save
money conserve energy and improve the quality of our environment The moreenergy we can save through higher energy efficiency the more we reducegreenhouse gases and the risks of climate change More information refers to
or
The statement above is applicable only to Acer systemwith an ENERGY STAR sticker
Acer ENERGY STAR qualified productsbull Produce less heat and reduce cooling loads and warmer climatesbull Automatically go into display sleep and computer sleep mode after
10 and 30 minute of inactivity respectivelybull Wake the computer from sleep mode by pushing keyboard or moving
mousebull Computers will save more than 80 energy at sleep mode
ENERGY STAR and the ENERGY STAR mark are registered US marks
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v
Tips and information for comfortable useComputer users may complain of eyestrain and headaches after prolonged useUsers are also at risk of physical injury after long hours of working in front of acomputer Long work periods bad posture poor work habits stress inadequateworking conditions personal health and other factors greatly increase the risk ofphysical injury
Incorrect computer usage may lead to carpal tunnel syndrome tendonitistenosynovitis or other musculoskeletal disorders The following symptoms mayappear in the hands wrists arms shoulders neck or back
bull numbness or a burning or tingling sensation
bull aching soreness or tenderness
bull pain swelling or throbbing
bull stiffness or tightness
bull coldness or weakness
If you have these symptoms or any other recurring or persistent discomfort andorpain related to computer use consult a physician immediately and inform yourcompanys health and safety department
The following section provides tips for more comfortable computer use
Finding your comfort zoneFind your comfort zone by adjusting the viewing angle of the monitor using afootrest or raising your sitting height to achieve maximum comfort Observe thefollowing tips
bull refrain from staying too long in one fixed posture
bull avoid slouching forward andor leaning backward
bull stand up and walk around regularly to remove the strain on your leg muscles
bull take short rests to relax your neck and shoulders
bull avoid tensing your muscles or shrugging your shoulders
bull install the external display keyboard and mouse properly and withincomfortable reach
bull if you view your monitor more than your documents place the display at thecenter of your desk to minimize neck strain
Taking care of your visionLong viewing hours wearing incorrect glasses or contact lenses glare excessiveroom lighting poorly focused screens very small typefaces and low-contrastdisplays could stress your eyes The following sections provide suggestions on howto reduce eyestrain
Eyes
bull Rest your eyes frequently
bull Give your eyes regular breaks by looking away from the monitor andfocusing on a distant point
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vii
About this guide 2Product Registration 2Front 3Back 4
Working safely and comfortably 8Avoiding discomfort and injury from repetitive
strain 8Preparing power connections 9
Protecting from power source problems 9Checking the voltage selection 10
Connecting to a broadband modem or network 11Connecting a dial-up modem 11Using the World Wide Web 12
Connecting to a Web site 13Downloading files 14
Ethernet networking 15Wired Ethernet networking 15Establishing your Ethernet network connection 20Testing your network 20Adding a printer to your network 21Sharing resources 21Using the network 23
First steps 26
Troubleshooting 26Add-in cards 27Audio 27CD or DVD drives 27DVD drives 27
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Contents
viii
Ethernet 27Expansion cards 29File management 29Hard drive 29
Internet 31Keyboard 33Memory 33Memory card reader 34Modem (cable or DSL) 34Modem (dial-up) 34Monitor 37
Mouse 38Networks 39Optical disc drives 39Passwords 41Power 41Printer 42Sound 43
Recovering your system 44Creating recovery discs 45Recovering pre-installed software and drivers 46Returning your system to its factory condition 47
Telephone support 49Before calling Customer Care 49Self-help 50
Appendix A
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Chapter 1
1
Checking Out YourComputer
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3
FrontComponent Icon Description
DVDCD drive Use this drive to listen to audio CDsinstall games and programs watchDVDs and store large files ontorecordable discs (depending on drivetype) This drive may be a CD recordableCD DVD recordable DVD Blu-ray orHD DVD drive
Memory cardreader
Insert a memory card from a digitalcamera MP3 player PDA cellulartelephone or other device into thememory card reader
Powerbuttonpowerindicator
Press this button to turn the power onor off You can also configure the powerbutton to operate in StandbyResumemode or Hibernate mode The powerindicator lights when the computer isturned on
USB ports Plug USB (Universal Serial Bus) devices(such as a USB external drive printerscanner camera keyboard or mouse)into these ports
Microphone jack
Plug a microphone into this jack This jack is color-coded pink
Headphone jack Plug powered analog front speakers anexternal amplifier or headphones intothis jack This jack is color-coded green
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Chapter 1 Checking Out Your Computer
4
Back
ImportantYour computerrsquos hardware options and port locations mayvary from this illustration
Component Icon Description
Kensington lockslot (optional)
Connects to a Kensington-compatiblecomputer security lock
Voltage switch The switch is preset at the factoryMake sure that this is set to thecorrect voltage for your area
Power connector Plug the power cord into thisconnector
PS2 keyboardport
Plug a PS2 keyboard into this port
Monitor (VGA)port
Plug a VGA (blue connector) monitorcable into this port
USB ports Plug USB (Universal Serial Bus) devices(such as a USB Iomegatrade Ziptrade driveprinter scanner camera keyboard ormouse) into these ports
Microphone jack(pink plug)
Plug a microphone into this jack
Headphoneanalog speakers jack(green plug)-OR-Front speakers
jack
This jack is user configurable for oneof the followingHeadphone Plug headphones oramplified speakers into this jack(Default)Stereo out Plug your front left andright speakers into this jack
PS2 mouse port Plug a PS2 mouse into this port
Ethernet(network) jack
Plug an Ethernet network cable or adevice (such as a DSL or cable modemfor a broadband Internet connection)into this jack
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5
Centersubwoofer jack (orange plug)
(optional)
Plug your center speaker andsubwoofer into this jack
Surround LRspeaker jack(black plug)
Plug your rear right and left speakersinto this jack
Audio insidespeaker jack (blueplug)-OR-Side speaker jack
This jack is user configurable for oneof the followingStereo in Plug an external audioinput source (such as a stereo) intothis jack so you can record sound on
your computer (Default)Stereo out Plug your side left andright speakers into this jack
ESATA port(optional) ESATA
Enables fast external disk access
Serial port(optional)
Connects to devices such as terminalsand various peripherals
HDMI port(optional) HDMI
Supports high definition digital videoconnections
Component Icon Description
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Chapter 1 Checking Out Your Computer
6
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Chapter 2
7
Setting Up andGetting Started
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Chapter 2 Setting Up and Getting Started
8
Working safely andcomfortably
Before using your computer follow thesegeneral guidelines for setting up a safe andcomfortable work area and avoidingdiscomfort and strain
bull Keep hands and arms parallel to thefloor
bull Adjust the screen so it is perpendicular toyour line of sight and the top of thescreen is no higher than eye leve
bull Place your feet flat on the floor or on afootrest
bull Keep ventilation openings clear ofobstructions
Avoiding discomfort and injury from
repetitive strainbull Vary your activities to avoid excessive
repetitionbull Take breaks to change your position
stretch your muscles and relieve youreyes
bull Find ways to break up the work day andschedule a variety of tasks
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9
Preparing powerconnectionsProtecting from power source problems
During a power surge the voltage level ofelectricity coming into your computer canincrease to far above normal levels and causedata loss or system damage Protect yourcomputer and peripheral devices byconnecting them to a surge protector whichabsorbs voltage surges and prevents themfrom reaching your computer
An uninterruptible power supply (UPS)supplies battery power to your computerduring a power failure Although you cannotrun your computer for an extended period oftime with a UPS a UPS lets you run yourcomputer long enough to save your work andshut down your computer normally
WarningHigh voltages can enter your computer through both the
power cord and the modem connection Protect your computer byusing a surge protector If you have a telephone modem use a surgeprotector that has a modem jack If you have a cable modem usea surge protector that has an antennacable TV jack During anelectrical storm unplug both the surge protector and the modem
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Chapter 2 Setting Up and Getting Started
10
Checking the voltage selection
The power supply a component built into yourcomputer provides power to the systemboard add-in cards and peripheral devicesThe power supplyrsquos voltage selection for yourlocation is typically set at the factory but youcan change it to match the electrical serviceavailable in your usage area (such as while inanother country) Use the power selectionswitch on the back of your computer to set thevoltage to 115V or 230V
To set the voltage selection switch1 Disconnect your computerrsquos power cable2 Use a tool such as an opened paper clip
to slide the voltage selection switch tothe correct voltage position The switch islocated on the back of your computernear the power cable connector For thelocation see ldquoBackrdquo on page 4
CautionIf you set the voltage selection switch incorrectly your system
will be damaged Make sure this switch is set correctly for yourlocation before turning on your computer In the United States theutility power is supplied at a nominal 115 volts at 60 Hz The powersupply should always be set to this when your computer is operatingin the United States In other areas of the world such as Europethe utility power is supplied at 230 volts at 50 Hz If your computeris operating in an environment such as this the voltage switchshould be moved to 230
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11
Connecting to abroadband modem ornetwork
You can connect your computer to a cable orDSL (broadband ) modem or to a wiredEthernet network
To connect to a broadband modem or to anEthernet network1 Insert one end of the network cable into
the network jack on the back of yourcomputer For the location see ldquoBackrdquoon page 4
2 Insert the other end of the network cable
into a cable modem DSL modem ornetwork jack
Connecting a dial-upmodem
Your computer may have a 56K modem thatyou can use with a standard telephone line toconnect to the internet or fax documents
To connect the modem1 Insert one end of the modem cable into
the modem jack on the modem at theback of your computer For the locationsee ldquoBackrdquo on page 4
ImportantYour computer may be equipped with a built-in Ethernet
(network) jack For information about setting up a wired or wireless Ethernet network
WarningTo reduce the risk of fire use only No 26 AWG or larger
telecommunications line cord
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Chapter 2 Setting Up and Getting Started
12
2 Insert the other end of the modem cableinto a telephone wall jack (The modemwill not work with digital or PBXtelephone lines)
3 If you want you can connect a telephoneto the jack on the modem on theback of your computer
Using the World Wide WebThe World Wide Web is a multimedia window to theInternet that gives you access to millions ofinformation sourcesInformation on the Web comes to you on Web pages which are electronic documents that you view using aWeb page display program called a browser You canuse any of the commercially available Web browserslike Microsoft Internet Explorer or Netscape NavigatorWeb pages can contain text animations music and
other multimedia features A group of related Webpages is called a Web site You can access Web sitesto shop track investments read the news downloadprograms and much moreYou can explore a Web site or visit other Web sites byclicking areas on a Web page called links or hyperlinks A link may be colored or underlined text a picture oran animated image You can identify a link by movingthe mouse pointer over it If the pointer changes to ahand the item is a linkTo learn more about using the Web browser featuresclick Help in the menu bar
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13
Connecting to a Web siteAfter you set up an account with an Internet serviceprovider (ISP) you can access the many information
sources on the World Wide WebTo connect to a Web site1 Connect to your Internet account2 Depending on the method you use to connect to
your Internet account you may need to startyour Web browser Click (Start ) then clickInternet Your default Web browser opensshowing an opening page or welcome screen
3 To go to a different Web site type the address (called a URL for ldquoUniversal Resource Locatorrdquo)in the browser address bar (for examplewwwemachinescom ) then click GO on thebrowser address bar
- OR -On the current Web page click a link to a Website
The Web browser locates the server computer onthe Internet downloads (transfers) data to yourcomputer and displays the page on the site thatyou requested
Sometimes Web pages display slowly The speed thata Web page displays on your screen depends on thecomplexity of the Web page and other Internetconditions Additionally the speed of your connectionwill determine how fast Web pages display
HelpFor more information about connecting to a Web siteclick Start then click Help and Support Type connecting to a Website in the Search Help box then press E NTER
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Chapter 2 Setting Up and Getting Started
14
Downloading files
Downloading is the process of transferring files froma computer on the Internet to your computer
To download files or programs from a Web site1 Connect to your Internet account2 In the address bar type the address of the Web
site that contains the file or program you wantto download then press E NTER
- OR -Click a link on a Web page to navigate to theWeb site containing the file that you want todownload
3 Create or locate the folder where you want tostore the file on your computer
4 Click the link on the Web page for the file thatyou want to download
5 Follow the on-screen instructions for saving thefile in the folder that you want A copy of thefile is downloaded to your computer The timethat it takes to transfer the file to your computerdepends on file size and Internet conditions
6 Open the folder that you created7 Install or view the downloaded file by
double-clicking it If applicable follow the
instructions provided on the Web site to run orinstall the program
CautionTo protect your computer against viruses make sure that you
scan the files you download
HelpFor more information about downloading files click
Start then click Help and Support Type downloading files in theSearch Help box then click E NTER
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15
Ethernet networking
Wired Ethernet networkingAn wired Ethernet network consists of two or morecomputers connected together through an Ethernetcable This connection type is commonly used in officesaround the world and can be used to build computernetworks in the home
Ethernet Fast Ethernet or Gigabit Ethernet
Ethernet is available at three different speedsStandard Ethernet runs at 10 Mbps Fast Ethernet runsat 100 Mbps and Gigabit Ethernet runs at 1000 MbpsMost home networks are built using Standard or FastEthernet components Business networks are typicallybuilt using Fast or Gigabit Ethernet componentsTo create a wired Ethernet network you or yourelectrician must install special Ethernet cables in yourhome or office
Using a routerThe most common way to set up a wired Ethernetnetwork is Dynamic Host Control Protocol (DHCP)using a router A DHCP network configuration uses arouter to automatically assign IP addresses to eachcomputer or network device For information onsetting up a router see the routerrsquos documentation
Example router-based Ethernet networkThe following is an example of a wired Ethernetnetwork The network is made up of a router a cableor DSL modem your computers and cables connecting
each of these components The router is the centralcontrol point for the network
ImportantCheck local code requirements before installing Ethernet cable
or other wiring in your home or office Your municipality mayrequire you to obtain a permit and hire a licensed installer
TipTo add the ability to access a wireless Ethernet network to
your wired Ethernet network connect an access point to the routeror use a router that has a built-in access point
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Chapter 2 Setting Up and Getting Started
16
Attached to the router are all of your computers orEthernet-ready devices Also connected to the routeris a cable or DSL modem that provides access to theInternet
Equipment you need for a router-basedEthernet network
For a wired Ethernet network you need
bull Two or more computers with Ethernet jacksbull One routerbull One broadband Internet connection (optional)bull Ethernet cables connecting all of the network
equipment
ImportantFor best results all Ethernet components should be either
standard Ethernet (10 Mbps) Fast Ethernet (100 Mbps or 10100)or Gigabit Ethernet (1000 Mbps or 101001000) A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component
CableDSLmodem
Router
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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iv
Mercury advisoryFor projectors or electronic products containing an LCDCRT monitor or displayLamp(s) inside this product contain mercury and must be recycled or disposed ofaccording to local state or federal laws For more information contact theElectronic Industries Alliance at For lamp-specific disposalinformation check
ENERGY STARAcer s ENERGY STAR qualified products save your
money by reducing energy cost and protecting theenvironment without sacrificing features or performanceAcer is proud to offer our customers products with theENERGY STAR mark
What is ENERGY STAR
Products that are ENERGY STAR qualified use less energyand prevent greenhouse gas emissions by meeting strict energy efficiencyguidelines set by the US Environmental Protection Agency Acer iscommitted to offer products and services worldwide that help customers save
money conserve energy and improve the quality of our environment The moreenergy we can save through higher energy efficiency the more we reducegreenhouse gases and the risks of climate change More information refers to
or
The statement above is applicable only to Acer systemwith an ENERGY STAR sticker
Acer ENERGY STAR qualified productsbull Produce less heat and reduce cooling loads and warmer climatesbull Automatically go into display sleep and computer sleep mode after
10 and 30 minute of inactivity respectivelybull Wake the computer from sleep mode by pushing keyboard or moving
mousebull Computers will save more than 80 energy at sleep mode
ENERGY STAR and the ENERGY STAR mark are registered US marks
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v
Tips and information for comfortable useComputer users may complain of eyestrain and headaches after prolonged useUsers are also at risk of physical injury after long hours of working in front of acomputer Long work periods bad posture poor work habits stress inadequateworking conditions personal health and other factors greatly increase the risk ofphysical injury
Incorrect computer usage may lead to carpal tunnel syndrome tendonitistenosynovitis or other musculoskeletal disorders The following symptoms mayappear in the hands wrists arms shoulders neck or back
bull numbness or a burning or tingling sensation
bull aching soreness or tenderness
bull pain swelling or throbbing
bull stiffness or tightness
bull coldness or weakness
If you have these symptoms or any other recurring or persistent discomfort andorpain related to computer use consult a physician immediately and inform yourcompanys health and safety department
The following section provides tips for more comfortable computer use
Finding your comfort zoneFind your comfort zone by adjusting the viewing angle of the monitor using afootrest or raising your sitting height to achieve maximum comfort Observe thefollowing tips
bull refrain from staying too long in one fixed posture
bull avoid slouching forward andor leaning backward
bull stand up and walk around regularly to remove the strain on your leg muscles
bull take short rests to relax your neck and shoulders
bull avoid tensing your muscles or shrugging your shoulders
bull install the external display keyboard and mouse properly and withincomfortable reach
bull if you view your monitor more than your documents place the display at thecenter of your desk to minimize neck strain
Taking care of your visionLong viewing hours wearing incorrect glasses or contact lenses glare excessiveroom lighting poorly focused screens very small typefaces and low-contrastdisplays could stress your eyes The following sections provide suggestions on howto reduce eyestrain
Eyes
bull Rest your eyes frequently
bull Give your eyes regular breaks by looking away from the monitor andfocusing on a distant point
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vii
About this guide 2Product Registration 2Front 3Back 4
Working safely and comfortably 8Avoiding discomfort and injury from repetitive
strain 8Preparing power connections 9
Protecting from power source problems 9Checking the voltage selection 10
Connecting to a broadband modem or network 11Connecting a dial-up modem 11Using the World Wide Web 12
Connecting to a Web site 13Downloading files 14
Ethernet networking 15Wired Ethernet networking 15Establishing your Ethernet network connection 20Testing your network 20Adding a printer to your network 21Sharing resources 21Using the network 23
First steps 26
Troubleshooting 26Add-in cards 27Audio 27CD or DVD drives 27DVD drives 27
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Contents
viii
Ethernet 27Expansion cards 29File management 29Hard drive 29
Internet 31Keyboard 33Memory 33Memory card reader 34Modem (cable or DSL) 34Modem (dial-up) 34Monitor 37
Mouse 38Networks 39Optical disc drives 39Passwords 41Power 41Printer 42Sound 43
Recovering your system 44Creating recovery discs 45Recovering pre-installed software and drivers 46Returning your system to its factory condition 47
Telephone support 49Before calling Customer Care 49Self-help 50
Appendix A
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Chapter 1
1
Checking Out YourComputer
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3
FrontComponent Icon Description
DVDCD drive Use this drive to listen to audio CDsinstall games and programs watchDVDs and store large files ontorecordable discs (depending on drivetype) This drive may be a CD recordableCD DVD recordable DVD Blu-ray orHD DVD drive
Memory cardreader
Insert a memory card from a digitalcamera MP3 player PDA cellulartelephone or other device into thememory card reader
Powerbuttonpowerindicator
Press this button to turn the power onor off You can also configure the powerbutton to operate in StandbyResumemode or Hibernate mode The powerindicator lights when the computer isturned on
USB ports Plug USB (Universal Serial Bus) devices(such as a USB external drive printerscanner camera keyboard or mouse)into these ports
Microphone jack
Plug a microphone into this jack This jack is color-coded pink
Headphone jack Plug powered analog front speakers anexternal amplifier or headphones intothis jack This jack is color-coded green
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Chapter 1 Checking Out Your Computer
4
Back
ImportantYour computerrsquos hardware options and port locations mayvary from this illustration
Component Icon Description
Kensington lockslot (optional)
Connects to a Kensington-compatiblecomputer security lock
Voltage switch The switch is preset at the factoryMake sure that this is set to thecorrect voltage for your area
Power connector Plug the power cord into thisconnector
PS2 keyboardport
Plug a PS2 keyboard into this port
Monitor (VGA)port
Plug a VGA (blue connector) monitorcable into this port
USB ports Plug USB (Universal Serial Bus) devices(such as a USB Iomegatrade Ziptrade driveprinter scanner camera keyboard ormouse) into these ports
Microphone jack(pink plug)
Plug a microphone into this jack
Headphoneanalog speakers jack(green plug)-OR-Front speakers
jack
This jack is user configurable for oneof the followingHeadphone Plug headphones oramplified speakers into this jack(Default)Stereo out Plug your front left andright speakers into this jack
PS2 mouse port Plug a PS2 mouse into this port
Ethernet(network) jack
Plug an Ethernet network cable or adevice (such as a DSL or cable modemfor a broadband Internet connection)into this jack
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5
Centersubwoofer jack (orange plug)
(optional)
Plug your center speaker andsubwoofer into this jack
Surround LRspeaker jack(black plug)
Plug your rear right and left speakersinto this jack
Audio insidespeaker jack (blueplug)-OR-Side speaker jack
This jack is user configurable for oneof the followingStereo in Plug an external audioinput source (such as a stereo) intothis jack so you can record sound on
your computer (Default)Stereo out Plug your side left andright speakers into this jack
ESATA port(optional) ESATA
Enables fast external disk access
Serial port(optional)
Connects to devices such as terminalsand various peripherals
HDMI port(optional) HDMI
Supports high definition digital videoconnections
Component Icon Description
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Chapter 1 Checking Out Your Computer
6
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Chapter 2
7
Setting Up andGetting Started
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Chapter 2 Setting Up and Getting Started
8
Working safely andcomfortably
Before using your computer follow thesegeneral guidelines for setting up a safe andcomfortable work area and avoidingdiscomfort and strain
bull Keep hands and arms parallel to thefloor
bull Adjust the screen so it is perpendicular toyour line of sight and the top of thescreen is no higher than eye leve
bull Place your feet flat on the floor or on afootrest
bull Keep ventilation openings clear ofobstructions
Avoiding discomfort and injury from
repetitive strainbull Vary your activities to avoid excessive
repetitionbull Take breaks to change your position
stretch your muscles and relieve youreyes
bull Find ways to break up the work day andschedule a variety of tasks
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9
Preparing powerconnectionsProtecting from power source problems
During a power surge the voltage level ofelectricity coming into your computer canincrease to far above normal levels and causedata loss or system damage Protect yourcomputer and peripheral devices byconnecting them to a surge protector whichabsorbs voltage surges and prevents themfrom reaching your computer
An uninterruptible power supply (UPS)supplies battery power to your computerduring a power failure Although you cannotrun your computer for an extended period oftime with a UPS a UPS lets you run yourcomputer long enough to save your work andshut down your computer normally
WarningHigh voltages can enter your computer through both the
power cord and the modem connection Protect your computer byusing a surge protector If you have a telephone modem use a surgeprotector that has a modem jack If you have a cable modem usea surge protector that has an antennacable TV jack During anelectrical storm unplug both the surge protector and the modem
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Chapter 2 Setting Up and Getting Started
10
Checking the voltage selection
The power supply a component built into yourcomputer provides power to the systemboard add-in cards and peripheral devicesThe power supplyrsquos voltage selection for yourlocation is typically set at the factory but youcan change it to match the electrical serviceavailable in your usage area (such as while inanother country) Use the power selectionswitch on the back of your computer to set thevoltage to 115V or 230V
To set the voltage selection switch1 Disconnect your computerrsquos power cable2 Use a tool such as an opened paper clip
to slide the voltage selection switch tothe correct voltage position The switch islocated on the back of your computernear the power cable connector For thelocation see ldquoBackrdquo on page 4
CautionIf you set the voltage selection switch incorrectly your system
will be damaged Make sure this switch is set correctly for yourlocation before turning on your computer In the United States theutility power is supplied at a nominal 115 volts at 60 Hz The powersupply should always be set to this when your computer is operatingin the United States In other areas of the world such as Europethe utility power is supplied at 230 volts at 50 Hz If your computeris operating in an environment such as this the voltage switchshould be moved to 230
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11
Connecting to abroadband modem ornetwork
You can connect your computer to a cable orDSL (broadband ) modem or to a wiredEthernet network
To connect to a broadband modem or to anEthernet network1 Insert one end of the network cable into
the network jack on the back of yourcomputer For the location see ldquoBackrdquoon page 4
2 Insert the other end of the network cable
into a cable modem DSL modem ornetwork jack
Connecting a dial-upmodem
Your computer may have a 56K modem thatyou can use with a standard telephone line toconnect to the internet or fax documents
To connect the modem1 Insert one end of the modem cable into
the modem jack on the modem at theback of your computer For the locationsee ldquoBackrdquo on page 4
ImportantYour computer may be equipped with a built-in Ethernet
(network) jack For information about setting up a wired or wireless Ethernet network
WarningTo reduce the risk of fire use only No 26 AWG or larger
telecommunications line cord
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Chapter 2 Setting Up and Getting Started
12
2 Insert the other end of the modem cableinto a telephone wall jack (The modemwill not work with digital or PBXtelephone lines)
3 If you want you can connect a telephoneto the jack on the modem on theback of your computer
Using the World Wide WebThe World Wide Web is a multimedia window to theInternet that gives you access to millions ofinformation sourcesInformation on the Web comes to you on Web pages which are electronic documents that you view using aWeb page display program called a browser You canuse any of the commercially available Web browserslike Microsoft Internet Explorer or Netscape NavigatorWeb pages can contain text animations music and
other multimedia features A group of related Webpages is called a Web site You can access Web sitesto shop track investments read the news downloadprograms and much moreYou can explore a Web site or visit other Web sites byclicking areas on a Web page called links or hyperlinks A link may be colored or underlined text a picture oran animated image You can identify a link by movingthe mouse pointer over it If the pointer changes to ahand the item is a linkTo learn more about using the Web browser featuresclick Help in the menu bar
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13
Connecting to a Web siteAfter you set up an account with an Internet serviceprovider (ISP) you can access the many information
sources on the World Wide WebTo connect to a Web site1 Connect to your Internet account2 Depending on the method you use to connect to
your Internet account you may need to startyour Web browser Click (Start ) then clickInternet Your default Web browser opensshowing an opening page or welcome screen
3 To go to a different Web site type the address (called a URL for ldquoUniversal Resource Locatorrdquo)in the browser address bar (for examplewwwemachinescom ) then click GO on thebrowser address bar
- OR -On the current Web page click a link to a Website
The Web browser locates the server computer onthe Internet downloads (transfers) data to yourcomputer and displays the page on the site thatyou requested
Sometimes Web pages display slowly The speed thata Web page displays on your screen depends on thecomplexity of the Web page and other Internetconditions Additionally the speed of your connectionwill determine how fast Web pages display
HelpFor more information about connecting to a Web siteclick Start then click Help and Support Type connecting to a Website in the Search Help box then press E NTER
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Chapter 2 Setting Up and Getting Started
14
Downloading files
Downloading is the process of transferring files froma computer on the Internet to your computer
To download files or programs from a Web site1 Connect to your Internet account2 In the address bar type the address of the Web
site that contains the file or program you wantto download then press E NTER
- OR -Click a link on a Web page to navigate to theWeb site containing the file that you want todownload
3 Create or locate the folder where you want tostore the file on your computer
4 Click the link on the Web page for the file thatyou want to download
5 Follow the on-screen instructions for saving thefile in the folder that you want A copy of thefile is downloaded to your computer The timethat it takes to transfer the file to your computerdepends on file size and Internet conditions
6 Open the folder that you created7 Install or view the downloaded file by
double-clicking it If applicable follow the
instructions provided on the Web site to run orinstall the program
CautionTo protect your computer against viruses make sure that you
scan the files you download
HelpFor more information about downloading files click
Start then click Help and Support Type downloading files in theSearch Help box then click E NTER
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15
Ethernet networking
Wired Ethernet networkingAn wired Ethernet network consists of two or morecomputers connected together through an Ethernetcable This connection type is commonly used in officesaround the world and can be used to build computernetworks in the home
Ethernet Fast Ethernet or Gigabit Ethernet
Ethernet is available at three different speedsStandard Ethernet runs at 10 Mbps Fast Ethernet runsat 100 Mbps and Gigabit Ethernet runs at 1000 MbpsMost home networks are built using Standard or FastEthernet components Business networks are typicallybuilt using Fast or Gigabit Ethernet componentsTo create a wired Ethernet network you or yourelectrician must install special Ethernet cables in yourhome or office
Using a routerThe most common way to set up a wired Ethernetnetwork is Dynamic Host Control Protocol (DHCP)using a router A DHCP network configuration uses arouter to automatically assign IP addresses to eachcomputer or network device For information onsetting up a router see the routerrsquos documentation
Example router-based Ethernet networkThe following is an example of a wired Ethernetnetwork The network is made up of a router a cableor DSL modem your computers and cables connecting
each of these components The router is the centralcontrol point for the network
ImportantCheck local code requirements before installing Ethernet cable
or other wiring in your home or office Your municipality mayrequire you to obtain a permit and hire a licensed installer
TipTo add the ability to access a wireless Ethernet network to
your wired Ethernet network connect an access point to the routeror use a router that has a built-in access point
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Chapter 2 Setting Up and Getting Started
16
Attached to the router are all of your computers orEthernet-ready devices Also connected to the routeris a cable or DSL modem that provides access to theInternet
Equipment you need for a router-basedEthernet network
For a wired Ethernet network you need
bull Two or more computers with Ethernet jacksbull One routerbull One broadband Internet connection (optional)bull Ethernet cables connecting all of the network
equipment
ImportantFor best results all Ethernet components should be either
standard Ethernet (10 Mbps) Fast Ethernet (100 Mbps or 10100)or Gigabit Ethernet (1000 Mbps or 101001000) A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component
CableDSLmodem
Router
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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53
To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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v
Tips and information for comfortable useComputer users may complain of eyestrain and headaches after prolonged useUsers are also at risk of physical injury after long hours of working in front of acomputer Long work periods bad posture poor work habits stress inadequateworking conditions personal health and other factors greatly increase the risk ofphysical injury
Incorrect computer usage may lead to carpal tunnel syndrome tendonitistenosynovitis or other musculoskeletal disorders The following symptoms mayappear in the hands wrists arms shoulders neck or back
bull numbness or a burning or tingling sensation
bull aching soreness or tenderness
bull pain swelling or throbbing
bull stiffness or tightness
bull coldness or weakness
If you have these symptoms or any other recurring or persistent discomfort andorpain related to computer use consult a physician immediately and inform yourcompanys health and safety department
The following section provides tips for more comfortable computer use
Finding your comfort zoneFind your comfort zone by adjusting the viewing angle of the monitor using afootrest or raising your sitting height to achieve maximum comfort Observe thefollowing tips
bull refrain from staying too long in one fixed posture
bull avoid slouching forward andor leaning backward
bull stand up and walk around regularly to remove the strain on your leg muscles
bull take short rests to relax your neck and shoulders
bull avoid tensing your muscles or shrugging your shoulders
bull install the external display keyboard and mouse properly and withincomfortable reach
bull if you view your monitor more than your documents place the display at thecenter of your desk to minimize neck strain
Taking care of your visionLong viewing hours wearing incorrect glasses or contact lenses glare excessiveroom lighting poorly focused screens very small typefaces and low-contrastdisplays could stress your eyes The following sections provide suggestions on howto reduce eyestrain
Eyes
bull Rest your eyes frequently
bull Give your eyes regular breaks by looking away from the monitor andfocusing on a distant point
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vii
About this guide 2Product Registration 2Front 3Back 4
Working safely and comfortably 8Avoiding discomfort and injury from repetitive
strain 8Preparing power connections 9
Protecting from power source problems 9Checking the voltage selection 10
Connecting to a broadband modem or network 11Connecting a dial-up modem 11Using the World Wide Web 12
Connecting to a Web site 13Downloading files 14
Ethernet networking 15Wired Ethernet networking 15Establishing your Ethernet network connection 20Testing your network 20Adding a printer to your network 21Sharing resources 21Using the network 23
First steps 26
Troubleshooting 26Add-in cards 27Audio 27CD or DVD drives 27DVD drives 27
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Contents
viii
Ethernet 27Expansion cards 29File management 29Hard drive 29
Internet 31Keyboard 33Memory 33Memory card reader 34Modem (cable or DSL) 34Modem (dial-up) 34Monitor 37
Mouse 38Networks 39Optical disc drives 39Passwords 41Power 41Printer 42Sound 43
Recovering your system 44Creating recovery discs 45Recovering pre-installed software and drivers 46Returning your system to its factory condition 47
Telephone support 49Before calling Customer Care 49Self-help 50
Appendix A
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Chapter 1
1
Checking Out YourComputer
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3
FrontComponent Icon Description
DVDCD drive Use this drive to listen to audio CDsinstall games and programs watchDVDs and store large files ontorecordable discs (depending on drivetype) This drive may be a CD recordableCD DVD recordable DVD Blu-ray orHD DVD drive
Memory cardreader
Insert a memory card from a digitalcamera MP3 player PDA cellulartelephone or other device into thememory card reader
Powerbuttonpowerindicator
Press this button to turn the power onor off You can also configure the powerbutton to operate in StandbyResumemode or Hibernate mode The powerindicator lights when the computer isturned on
USB ports Plug USB (Universal Serial Bus) devices(such as a USB external drive printerscanner camera keyboard or mouse)into these ports
Microphone jack
Plug a microphone into this jack This jack is color-coded pink
Headphone jack Plug powered analog front speakers anexternal amplifier or headphones intothis jack This jack is color-coded green
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Chapter 1 Checking Out Your Computer
4
Back
ImportantYour computerrsquos hardware options and port locations mayvary from this illustration
Component Icon Description
Kensington lockslot (optional)
Connects to a Kensington-compatiblecomputer security lock
Voltage switch The switch is preset at the factoryMake sure that this is set to thecorrect voltage for your area
Power connector Plug the power cord into thisconnector
PS2 keyboardport
Plug a PS2 keyboard into this port
Monitor (VGA)port
Plug a VGA (blue connector) monitorcable into this port
USB ports Plug USB (Universal Serial Bus) devices(such as a USB Iomegatrade Ziptrade driveprinter scanner camera keyboard ormouse) into these ports
Microphone jack(pink plug)
Plug a microphone into this jack
Headphoneanalog speakers jack(green plug)-OR-Front speakers
jack
This jack is user configurable for oneof the followingHeadphone Plug headphones oramplified speakers into this jack(Default)Stereo out Plug your front left andright speakers into this jack
PS2 mouse port Plug a PS2 mouse into this port
Ethernet(network) jack
Plug an Ethernet network cable or adevice (such as a DSL or cable modemfor a broadband Internet connection)into this jack
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5
Centersubwoofer jack (orange plug)
(optional)
Plug your center speaker andsubwoofer into this jack
Surround LRspeaker jack(black plug)
Plug your rear right and left speakersinto this jack
Audio insidespeaker jack (blueplug)-OR-Side speaker jack
This jack is user configurable for oneof the followingStereo in Plug an external audioinput source (such as a stereo) intothis jack so you can record sound on
your computer (Default)Stereo out Plug your side left andright speakers into this jack
ESATA port(optional) ESATA
Enables fast external disk access
Serial port(optional)
Connects to devices such as terminalsand various peripherals
HDMI port(optional) HDMI
Supports high definition digital videoconnections
Component Icon Description
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Chapter 1 Checking Out Your Computer
6
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Chapter 2
7
Setting Up andGetting Started
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Chapter 2 Setting Up and Getting Started
8
Working safely andcomfortably
Before using your computer follow thesegeneral guidelines for setting up a safe andcomfortable work area and avoidingdiscomfort and strain
bull Keep hands and arms parallel to thefloor
bull Adjust the screen so it is perpendicular toyour line of sight and the top of thescreen is no higher than eye leve
bull Place your feet flat on the floor or on afootrest
bull Keep ventilation openings clear ofobstructions
Avoiding discomfort and injury from
repetitive strainbull Vary your activities to avoid excessive
repetitionbull Take breaks to change your position
stretch your muscles and relieve youreyes
bull Find ways to break up the work day andschedule a variety of tasks
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9
Preparing powerconnectionsProtecting from power source problems
During a power surge the voltage level ofelectricity coming into your computer canincrease to far above normal levels and causedata loss or system damage Protect yourcomputer and peripheral devices byconnecting them to a surge protector whichabsorbs voltage surges and prevents themfrom reaching your computer
An uninterruptible power supply (UPS)supplies battery power to your computerduring a power failure Although you cannotrun your computer for an extended period oftime with a UPS a UPS lets you run yourcomputer long enough to save your work andshut down your computer normally
WarningHigh voltages can enter your computer through both the
power cord and the modem connection Protect your computer byusing a surge protector If you have a telephone modem use a surgeprotector that has a modem jack If you have a cable modem usea surge protector that has an antennacable TV jack During anelectrical storm unplug both the surge protector and the modem
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Chapter 2 Setting Up and Getting Started
10
Checking the voltage selection
The power supply a component built into yourcomputer provides power to the systemboard add-in cards and peripheral devicesThe power supplyrsquos voltage selection for yourlocation is typically set at the factory but youcan change it to match the electrical serviceavailable in your usage area (such as while inanother country) Use the power selectionswitch on the back of your computer to set thevoltage to 115V or 230V
To set the voltage selection switch1 Disconnect your computerrsquos power cable2 Use a tool such as an opened paper clip
to slide the voltage selection switch tothe correct voltage position The switch islocated on the back of your computernear the power cable connector For thelocation see ldquoBackrdquo on page 4
CautionIf you set the voltage selection switch incorrectly your system
will be damaged Make sure this switch is set correctly for yourlocation before turning on your computer In the United States theutility power is supplied at a nominal 115 volts at 60 Hz The powersupply should always be set to this when your computer is operatingin the United States In other areas of the world such as Europethe utility power is supplied at 230 volts at 50 Hz If your computeris operating in an environment such as this the voltage switchshould be moved to 230
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11
Connecting to abroadband modem ornetwork
You can connect your computer to a cable orDSL (broadband ) modem or to a wiredEthernet network
To connect to a broadband modem or to anEthernet network1 Insert one end of the network cable into
the network jack on the back of yourcomputer For the location see ldquoBackrdquoon page 4
2 Insert the other end of the network cable
into a cable modem DSL modem ornetwork jack
Connecting a dial-upmodem
Your computer may have a 56K modem thatyou can use with a standard telephone line toconnect to the internet or fax documents
To connect the modem1 Insert one end of the modem cable into
the modem jack on the modem at theback of your computer For the locationsee ldquoBackrdquo on page 4
ImportantYour computer may be equipped with a built-in Ethernet
(network) jack For information about setting up a wired or wireless Ethernet network
WarningTo reduce the risk of fire use only No 26 AWG or larger
telecommunications line cord
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Chapter 2 Setting Up and Getting Started
12
2 Insert the other end of the modem cableinto a telephone wall jack (The modemwill not work with digital or PBXtelephone lines)
3 If you want you can connect a telephoneto the jack on the modem on theback of your computer
Using the World Wide WebThe World Wide Web is a multimedia window to theInternet that gives you access to millions ofinformation sourcesInformation on the Web comes to you on Web pages which are electronic documents that you view using aWeb page display program called a browser You canuse any of the commercially available Web browserslike Microsoft Internet Explorer or Netscape NavigatorWeb pages can contain text animations music and
other multimedia features A group of related Webpages is called a Web site You can access Web sitesto shop track investments read the news downloadprograms and much moreYou can explore a Web site or visit other Web sites byclicking areas on a Web page called links or hyperlinks A link may be colored or underlined text a picture oran animated image You can identify a link by movingthe mouse pointer over it If the pointer changes to ahand the item is a linkTo learn more about using the Web browser featuresclick Help in the menu bar
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13
Connecting to a Web siteAfter you set up an account with an Internet serviceprovider (ISP) you can access the many information
sources on the World Wide WebTo connect to a Web site1 Connect to your Internet account2 Depending on the method you use to connect to
your Internet account you may need to startyour Web browser Click (Start ) then clickInternet Your default Web browser opensshowing an opening page or welcome screen
3 To go to a different Web site type the address (called a URL for ldquoUniversal Resource Locatorrdquo)in the browser address bar (for examplewwwemachinescom ) then click GO on thebrowser address bar
- OR -On the current Web page click a link to a Website
The Web browser locates the server computer onthe Internet downloads (transfers) data to yourcomputer and displays the page on the site thatyou requested
Sometimes Web pages display slowly The speed thata Web page displays on your screen depends on thecomplexity of the Web page and other Internetconditions Additionally the speed of your connectionwill determine how fast Web pages display
HelpFor more information about connecting to a Web siteclick Start then click Help and Support Type connecting to a Website in the Search Help box then press E NTER
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Chapter 2 Setting Up and Getting Started
14
Downloading files
Downloading is the process of transferring files froma computer on the Internet to your computer
To download files or programs from a Web site1 Connect to your Internet account2 In the address bar type the address of the Web
site that contains the file or program you wantto download then press E NTER
- OR -Click a link on a Web page to navigate to theWeb site containing the file that you want todownload
3 Create or locate the folder where you want tostore the file on your computer
4 Click the link on the Web page for the file thatyou want to download
5 Follow the on-screen instructions for saving thefile in the folder that you want A copy of thefile is downloaded to your computer The timethat it takes to transfer the file to your computerdepends on file size and Internet conditions
6 Open the folder that you created7 Install or view the downloaded file by
double-clicking it If applicable follow the
instructions provided on the Web site to run orinstall the program
CautionTo protect your computer against viruses make sure that you
scan the files you download
HelpFor more information about downloading files click
Start then click Help and Support Type downloading files in theSearch Help box then click E NTER
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15
Ethernet networking
Wired Ethernet networkingAn wired Ethernet network consists of two or morecomputers connected together through an Ethernetcable This connection type is commonly used in officesaround the world and can be used to build computernetworks in the home
Ethernet Fast Ethernet or Gigabit Ethernet
Ethernet is available at three different speedsStandard Ethernet runs at 10 Mbps Fast Ethernet runsat 100 Mbps and Gigabit Ethernet runs at 1000 MbpsMost home networks are built using Standard or FastEthernet components Business networks are typicallybuilt using Fast or Gigabit Ethernet componentsTo create a wired Ethernet network you or yourelectrician must install special Ethernet cables in yourhome or office
Using a routerThe most common way to set up a wired Ethernetnetwork is Dynamic Host Control Protocol (DHCP)using a router A DHCP network configuration uses arouter to automatically assign IP addresses to eachcomputer or network device For information onsetting up a router see the routerrsquos documentation
Example router-based Ethernet networkThe following is an example of a wired Ethernetnetwork The network is made up of a router a cableor DSL modem your computers and cables connecting
each of these components The router is the centralcontrol point for the network
ImportantCheck local code requirements before installing Ethernet cable
or other wiring in your home or office Your municipality mayrequire you to obtain a permit and hire a licensed installer
TipTo add the ability to access a wireless Ethernet network to
your wired Ethernet network connect an access point to the routeror use a router that has a built-in access point
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Chapter 2 Setting Up and Getting Started
16
Attached to the router are all of your computers orEthernet-ready devices Also connected to the routeris a cable or DSL modem that provides access to theInternet
Equipment you need for a router-basedEthernet network
For a wired Ethernet network you need
bull Two or more computers with Ethernet jacksbull One routerbull One broadband Internet connection (optional)bull Ethernet cables connecting all of the network
equipment
ImportantFor best results all Ethernet components should be either
standard Ethernet (10 Mbps) Fast Ethernet (100 Mbps or 10100)or Gigabit Ethernet (1000 Mbps or 101001000) A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component
CableDSLmodem
Router
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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53
To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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vii
About this guide 2Product Registration 2Front 3Back 4
Working safely and comfortably 8Avoiding discomfort and injury from repetitive
strain 8Preparing power connections 9
Protecting from power source problems 9Checking the voltage selection 10
Connecting to a broadband modem or network 11Connecting a dial-up modem 11Using the World Wide Web 12
Connecting to a Web site 13Downloading files 14
Ethernet networking 15Wired Ethernet networking 15Establishing your Ethernet network connection 20Testing your network 20Adding a printer to your network 21Sharing resources 21Using the network 23
First steps 26
Troubleshooting 26Add-in cards 27Audio 27CD or DVD drives 27DVD drives 27
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Contents
viii
Ethernet 27Expansion cards 29File management 29Hard drive 29
Internet 31Keyboard 33Memory 33Memory card reader 34Modem (cable or DSL) 34Modem (dial-up) 34Monitor 37
Mouse 38Networks 39Optical disc drives 39Passwords 41Power 41Printer 42Sound 43
Recovering your system 44Creating recovery discs 45Recovering pre-installed software and drivers 46Returning your system to its factory condition 47
Telephone support 49Before calling Customer Care 49Self-help 50
Appendix A
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Chapter 1
1
Checking Out YourComputer
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3
FrontComponent Icon Description
DVDCD drive Use this drive to listen to audio CDsinstall games and programs watchDVDs and store large files ontorecordable discs (depending on drivetype) This drive may be a CD recordableCD DVD recordable DVD Blu-ray orHD DVD drive
Memory cardreader
Insert a memory card from a digitalcamera MP3 player PDA cellulartelephone or other device into thememory card reader
Powerbuttonpowerindicator
Press this button to turn the power onor off You can also configure the powerbutton to operate in StandbyResumemode or Hibernate mode The powerindicator lights when the computer isturned on
USB ports Plug USB (Universal Serial Bus) devices(such as a USB external drive printerscanner camera keyboard or mouse)into these ports
Microphone jack
Plug a microphone into this jack This jack is color-coded pink
Headphone jack Plug powered analog front speakers anexternal amplifier or headphones intothis jack This jack is color-coded green
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Chapter 1 Checking Out Your Computer
4
Back
ImportantYour computerrsquos hardware options and port locations mayvary from this illustration
Component Icon Description
Kensington lockslot (optional)
Connects to a Kensington-compatiblecomputer security lock
Voltage switch The switch is preset at the factoryMake sure that this is set to thecorrect voltage for your area
Power connector Plug the power cord into thisconnector
PS2 keyboardport
Plug a PS2 keyboard into this port
Monitor (VGA)port
Plug a VGA (blue connector) monitorcable into this port
USB ports Plug USB (Universal Serial Bus) devices(such as a USB Iomegatrade Ziptrade driveprinter scanner camera keyboard ormouse) into these ports
Microphone jack(pink plug)
Plug a microphone into this jack
Headphoneanalog speakers jack(green plug)-OR-Front speakers
jack
This jack is user configurable for oneof the followingHeadphone Plug headphones oramplified speakers into this jack(Default)Stereo out Plug your front left andright speakers into this jack
PS2 mouse port Plug a PS2 mouse into this port
Ethernet(network) jack
Plug an Ethernet network cable or adevice (such as a DSL or cable modemfor a broadband Internet connection)into this jack
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5
Centersubwoofer jack (orange plug)
(optional)
Plug your center speaker andsubwoofer into this jack
Surround LRspeaker jack(black plug)
Plug your rear right and left speakersinto this jack
Audio insidespeaker jack (blueplug)-OR-Side speaker jack
This jack is user configurable for oneof the followingStereo in Plug an external audioinput source (such as a stereo) intothis jack so you can record sound on
your computer (Default)Stereo out Plug your side left andright speakers into this jack
ESATA port(optional) ESATA
Enables fast external disk access
Serial port(optional)
Connects to devices such as terminalsand various peripherals
HDMI port(optional) HDMI
Supports high definition digital videoconnections
Component Icon Description
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Chapter 1 Checking Out Your Computer
6
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Chapter 2
7
Setting Up andGetting Started
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Chapter 2 Setting Up and Getting Started
8
Working safely andcomfortably
Before using your computer follow thesegeneral guidelines for setting up a safe andcomfortable work area and avoidingdiscomfort and strain
bull Keep hands and arms parallel to thefloor
bull Adjust the screen so it is perpendicular toyour line of sight and the top of thescreen is no higher than eye leve
bull Place your feet flat on the floor or on afootrest
bull Keep ventilation openings clear ofobstructions
Avoiding discomfort and injury from
repetitive strainbull Vary your activities to avoid excessive
repetitionbull Take breaks to change your position
stretch your muscles and relieve youreyes
bull Find ways to break up the work day andschedule a variety of tasks
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9
Preparing powerconnectionsProtecting from power source problems
During a power surge the voltage level ofelectricity coming into your computer canincrease to far above normal levels and causedata loss or system damage Protect yourcomputer and peripheral devices byconnecting them to a surge protector whichabsorbs voltage surges and prevents themfrom reaching your computer
An uninterruptible power supply (UPS)supplies battery power to your computerduring a power failure Although you cannotrun your computer for an extended period oftime with a UPS a UPS lets you run yourcomputer long enough to save your work andshut down your computer normally
WarningHigh voltages can enter your computer through both the
power cord and the modem connection Protect your computer byusing a surge protector If you have a telephone modem use a surgeprotector that has a modem jack If you have a cable modem usea surge protector that has an antennacable TV jack During anelectrical storm unplug both the surge protector and the modem
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Chapter 2 Setting Up and Getting Started
10
Checking the voltage selection
The power supply a component built into yourcomputer provides power to the systemboard add-in cards and peripheral devicesThe power supplyrsquos voltage selection for yourlocation is typically set at the factory but youcan change it to match the electrical serviceavailable in your usage area (such as while inanother country) Use the power selectionswitch on the back of your computer to set thevoltage to 115V or 230V
To set the voltage selection switch1 Disconnect your computerrsquos power cable2 Use a tool such as an opened paper clip
to slide the voltage selection switch tothe correct voltage position The switch islocated on the back of your computernear the power cable connector For thelocation see ldquoBackrdquo on page 4
CautionIf you set the voltage selection switch incorrectly your system
will be damaged Make sure this switch is set correctly for yourlocation before turning on your computer In the United States theutility power is supplied at a nominal 115 volts at 60 Hz The powersupply should always be set to this when your computer is operatingin the United States In other areas of the world such as Europethe utility power is supplied at 230 volts at 50 Hz If your computeris operating in an environment such as this the voltage switchshould be moved to 230
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11
Connecting to abroadband modem ornetwork
You can connect your computer to a cable orDSL (broadband ) modem or to a wiredEthernet network
To connect to a broadband modem or to anEthernet network1 Insert one end of the network cable into
the network jack on the back of yourcomputer For the location see ldquoBackrdquoon page 4
2 Insert the other end of the network cable
into a cable modem DSL modem ornetwork jack
Connecting a dial-upmodem
Your computer may have a 56K modem thatyou can use with a standard telephone line toconnect to the internet or fax documents
To connect the modem1 Insert one end of the modem cable into
the modem jack on the modem at theback of your computer For the locationsee ldquoBackrdquo on page 4
ImportantYour computer may be equipped with a built-in Ethernet
(network) jack For information about setting up a wired or wireless Ethernet network
WarningTo reduce the risk of fire use only No 26 AWG or larger
telecommunications line cord
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Chapter 2 Setting Up and Getting Started
12
2 Insert the other end of the modem cableinto a telephone wall jack (The modemwill not work with digital or PBXtelephone lines)
3 If you want you can connect a telephoneto the jack on the modem on theback of your computer
Using the World Wide WebThe World Wide Web is a multimedia window to theInternet that gives you access to millions ofinformation sourcesInformation on the Web comes to you on Web pages which are electronic documents that you view using aWeb page display program called a browser You canuse any of the commercially available Web browserslike Microsoft Internet Explorer or Netscape NavigatorWeb pages can contain text animations music and
other multimedia features A group of related Webpages is called a Web site You can access Web sitesto shop track investments read the news downloadprograms and much moreYou can explore a Web site or visit other Web sites byclicking areas on a Web page called links or hyperlinks A link may be colored or underlined text a picture oran animated image You can identify a link by movingthe mouse pointer over it If the pointer changes to ahand the item is a linkTo learn more about using the Web browser featuresclick Help in the menu bar
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13
Connecting to a Web siteAfter you set up an account with an Internet serviceprovider (ISP) you can access the many information
sources on the World Wide WebTo connect to a Web site1 Connect to your Internet account2 Depending on the method you use to connect to
your Internet account you may need to startyour Web browser Click (Start ) then clickInternet Your default Web browser opensshowing an opening page or welcome screen
3 To go to a different Web site type the address (called a URL for ldquoUniversal Resource Locatorrdquo)in the browser address bar (for examplewwwemachinescom ) then click GO on thebrowser address bar
- OR -On the current Web page click a link to a Website
The Web browser locates the server computer onthe Internet downloads (transfers) data to yourcomputer and displays the page on the site thatyou requested
Sometimes Web pages display slowly The speed thata Web page displays on your screen depends on thecomplexity of the Web page and other Internetconditions Additionally the speed of your connectionwill determine how fast Web pages display
HelpFor more information about connecting to a Web siteclick Start then click Help and Support Type connecting to a Website in the Search Help box then press E NTER
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Chapter 2 Setting Up and Getting Started
14
Downloading files
Downloading is the process of transferring files froma computer on the Internet to your computer
To download files or programs from a Web site1 Connect to your Internet account2 In the address bar type the address of the Web
site that contains the file or program you wantto download then press E NTER
- OR -Click a link on a Web page to navigate to theWeb site containing the file that you want todownload
3 Create or locate the folder where you want tostore the file on your computer
4 Click the link on the Web page for the file thatyou want to download
5 Follow the on-screen instructions for saving thefile in the folder that you want A copy of thefile is downloaded to your computer The timethat it takes to transfer the file to your computerdepends on file size and Internet conditions
6 Open the folder that you created7 Install or view the downloaded file by
double-clicking it If applicable follow the
instructions provided on the Web site to run orinstall the program
CautionTo protect your computer against viruses make sure that you
scan the files you download
HelpFor more information about downloading files click
Start then click Help and Support Type downloading files in theSearch Help box then click E NTER
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15
Ethernet networking
Wired Ethernet networkingAn wired Ethernet network consists of two or morecomputers connected together through an Ethernetcable This connection type is commonly used in officesaround the world and can be used to build computernetworks in the home
Ethernet Fast Ethernet or Gigabit Ethernet
Ethernet is available at three different speedsStandard Ethernet runs at 10 Mbps Fast Ethernet runsat 100 Mbps and Gigabit Ethernet runs at 1000 MbpsMost home networks are built using Standard or FastEthernet components Business networks are typicallybuilt using Fast or Gigabit Ethernet componentsTo create a wired Ethernet network you or yourelectrician must install special Ethernet cables in yourhome or office
Using a routerThe most common way to set up a wired Ethernetnetwork is Dynamic Host Control Protocol (DHCP)using a router A DHCP network configuration uses arouter to automatically assign IP addresses to eachcomputer or network device For information onsetting up a router see the routerrsquos documentation
Example router-based Ethernet networkThe following is an example of a wired Ethernetnetwork The network is made up of a router a cableor DSL modem your computers and cables connecting
each of these components The router is the centralcontrol point for the network
ImportantCheck local code requirements before installing Ethernet cable
or other wiring in your home or office Your municipality mayrequire you to obtain a permit and hire a licensed installer
TipTo add the ability to access a wireless Ethernet network to
your wired Ethernet network connect an access point to the routeror use a router that has a built-in access point
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Chapter 2 Setting Up and Getting Started
16
Attached to the router are all of your computers orEthernet-ready devices Also connected to the routeris a cable or DSL modem that provides access to theInternet
Equipment you need for a router-basedEthernet network
For a wired Ethernet network you need
bull Two or more computers with Ethernet jacksbull One routerbull One broadband Internet connection (optional)bull Ethernet cables connecting all of the network
equipment
ImportantFor best results all Ethernet components should be either
standard Ethernet (10 Mbps) Fast Ethernet (100 Mbps or 10100)or Gigabit Ethernet (1000 Mbps or 101001000) A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component
CableDSLmodem
Router
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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53
To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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vii
About this guide 2Product Registration 2Front 3Back 4
Working safely and comfortably 8Avoiding discomfort and injury from repetitive
strain 8Preparing power connections 9
Protecting from power source problems 9Checking the voltage selection 10
Connecting to a broadband modem or network 11Connecting a dial-up modem 11Using the World Wide Web 12
Connecting to a Web site 13Downloading files 14
Ethernet networking 15Wired Ethernet networking 15Establishing your Ethernet network connection 20Testing your network 20Adding a printer to your network 21Sharing resources 21Using the network 23
First steps 26
Troubleshooting 26Add-in cards 27Audio 27CD or DVD drives 27DVD drives 27
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Contents
viii
Ethernet 27Expansion cards 29File management 29Hard drive 29
Internet 31Keyboard 33Memory 33Memory card reader 34Modem (cable or DSL) 34Modem (dial-up) 34Monitor 37
Mouse 38Networks 39Optical disc drives 39Passwords 41Power 41Printer 42Sound 43
Recovering your system 44Creating recovery discs 45Recovering pre-installed software and drivers 46Returning your system to its factory condition 47
Telephone support 49Before calling Customer Care 49Self-help 50
Appendix A
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Chapter 1
1
Checking Out YourComputer
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3
FrontComponent Icon Description
DVDCD drive Use this drive to listen to audio CDsinstall games and programs watchDVDs and store large files ontorecordable discs (depending on drivetype) This drive may be a CD recordableCD DVD recordable DVD Blu-ray orHD DVD drive
Memory cardreader
Insert a memory card from a digitalcamera MP3 player PDA cellulartelephone or other device into thememory card reader
Powerbuttonpowerindicator
Press this button to turn the power onor off You can also configure the powerbutton to operate in StandbyResumemode or Hibernate mode The powerindicator lights when the computer isturned on
USB ports Plug USB (Universal Serial Bus) devices(such as a USB external drive printerscanner camera keyboard or mouse)into these ports
Microphone jack
Plug a microphone into this jack This jack is color-coded pink
Headphone jack Plug powered analog front speakers anexternal amplifier or headphones intothis jack This jack is color-coded green
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Chapter 1 Checking Out Your Computer
4
Back
ImportantYour computerrsquos hardware options and port locations mayvary from this illustration
Component Icon Description
Kensington lockslot (optional)
Connects to a Kensington-compatiblecomputer security lock
Voltage switch The switch is preset at the factoryMake sure that this is set to thecorrect voltage for your area
Power connector Plug the power cord into thisconnector
PS2 keyboardport
Plug a PS2 keyboard into this port
Monitor (VGA)port
Plug a VGA (blue connector) monitorcable into this port
USB ports Plug USB (Universal Serial Bus) devices(such as a USB Iomegatrade Ziptrade driveprinter scanner camera keyboard ormouse) into these ports
Microphone jack(pink plug)
Plug a microphone into this jack
Headphoneanalog speakers jack(green plug)-OR-Front speakers
jack
This jack is user configurable for oneof the followingHeadphone Plug headphones oramplified speakers into this jack(Default)Stereo out Plug your front left andright speakers into this jack
PS2 mouse port Plug a PS2 mouse into this port
Ethernet(network) jack
Plug an Ethernet network cable or adevice (such as a DSL or cable modemfor a broadband Internet connection)into this jack
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5
Centersubwoofer jack (orange plug)
(optional)
Plug your center speaker andsubwoofer into this jack
Surround LRspeaker jack(black plug)
Plug your rear right and left speakersinto this jack
Audio insidespeaker jack (blueplug)-OR-Side speaker jack
This jack is user configurable for oneof the followingStereo in Plug an external audioinput source (such as a stereo) intothis jack so you can record sound on
your computer (Default)Stereo out Plug your side left andright speakers into this jack
ESATA port(optional) ESATA
Enables fast external disk access
Serial port(optional)
Connects to devices such as terminalsand various peripherals
HDMI port(optional) HDMI
Supports high definition digital videoconnections
Component Icon Description
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Chapter 1 Checking Out Your Computer
6
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Chapter 2
7
Setting Up andGetting Started
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Chapter 2 Setting Up and Getting Started
8
Working safely andcomfortably
Before using your computer follow thesegeneral guidelines for setting up a safe andcomfortable work area and avoidingdiscomfort and strain
bull Keep hands and arms parallel to thefloor
bull Adjust the screen so it is perpendicular toyour line of sight and the top of thescreen is no higher than eye leve
bull Place your feet flat on the floor or on afootrest
bull Keep ventilation openings clear ofobstructions
Avoiding discomfort and injury from
repetitive strainbull Vary your activities to avoid excessive
repetitionbull Take breaks to change your position
stretch your muscles and relieve youreyes
bull Find ways to break up the work day andschedule a variety of tasks
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9
Preparing powerconnectionsProtecting from power source problems
During a power surge the voltage level ofelectricity coming into your computer canincrease to far above normal levels and causedata loss or system damage Protect yourcomputer and peripheral devices byconnecting them to a surge protector whichabsorbs voltage surges and prevents themfrom reaching your computer
An uninterruptible power supply (UPS)supplies battery power to your computerduring a power failure Although you cannotrun your computer for an extended period oftime with a UPS a UPS lets you run yourcomputer long enough to save your work andshut down your computer normally
WarningHigh voltages can enter your computer through both the
power cord and the modem connection Protect your computer byusing a surge protector If you have a telephone modem use a surgeprotector that has a modem jack If you have a cable modem usea surge protector that has an antennacable TV jack During anelectrical storm unplug both the surge protector and the modem
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Chapter 2 Setting Up and Getting Started
10
Checking the voltage selection
The power supply a component built into yourcomputer provides power to the systemboard add-in cards and peripheral devicesThe power supplyrsquos voltage selection for yourlocation is typically set at the factory but youcan change it to match the electrical serviceavailable in your usage area (such as while inanother country) Use the power selectionswitch on the back of your computer to set thevoltage to 115V or 230V
To set the voltage selection switch1 Disconnect your computerrsquos power cable2 Use a tool such as an opened paper clip
to slide the voltage selection switch tothe correct voltage position The switch islocated on the back of your computernear the power cable connector For thelocation see ldquoBackrdquo on page 4
CautionIf you set the voltage selection switch incorrectly your system
will be damaged Make sure this switch is set correctly for yourlocation before turning on your computer In the United States theutility power is supplied at a nominal 115 volts at 60 Hz The powersupply should always be set to this when your computer is operatingin the United States In other areas of the world such as Europethe utility power is supplied at 230 volts at 50 Hz If your computeris operating in an environment such as this the voltage switchshould be moved to 230
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11
Connecting to abroadband modem ornetwork
You can connect your computer to a cable orDSL (broadband ) modem or to a wiredEthernet network
To connect to a broadband modem or to anEthernet network1 Insert one end of the network cable into
the network jack on the back of yourcomputer For the location see ldquoBackrdquoon page 4
2 Insert the other end of the network cable
into a cable modem DSL modem ornetwork jack
Connecting a dial-upmodem
Your computer may have a 56K modem thatyou can use with a standard telephone line toconnect to the internet or fax documents
To connect the modem1 Insert one end of the modem cable into
the modem jack on the modem at theback of your computer For the locationsee ldquoBackrdquo on page 4
ImportantYour computer may be equipped with a built-in Ethernet
(network) jack For information about setting up a wired or wireless Ethernet network
WarningTo reduce the risk of fire use only No 26 AWG or larger
telecommunications line cord
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Chapter 2 Setting Up and Getting Started
12
2 Insert the other end of the modem cableinto a telephone wall jack (The modemwill not work with digital or PBXtelephone lines)
3 If you want you can connect a telephoneto the jack on the modem on theback of your computer
Using the World Wide WebThe World Wide Web is a multimedia window to theInternet that gives you access to millions ofinformation sourcesInformation on the Web comes to you on Web pages which are electronic documents that you view using aWeb page display program called a browser You canuse any of the commercially available Web browserslike Microsoft Internet Explorer or Netscape NavigatorWeb pages can contain text animations music and
other multimedia features A group of related Webpages is called a Web site You can access Web sitesto shop track investments read the news downloadprograms and much moreYou can explore a Web site or visit other Web sites byclicking areas on a Web page called links or hyperlinks A link may be colored or underlined text a picture oran animated image You can identify a link by movingthe mouse pointer over it If the pointer changes to ahand the item is a linkTo learn more about using the Web browser featuresclick Help in the menu bar
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13
Connecting to a Web siteAfter you set up an account with an Internet serviceprovider (ISP) you can access the many information
sources on the World Wide WebTo connect to a Web site1 Connect to your Internet account2 Depending on the method you use to connect to
your Internet account you may need to startyour Web browser Click (Start ) then clickInternet Your default Web browser opensshowing an opening page or welcome screen
3 To go to a different Web site type the address (called a URL for ldquoUniversal Resource Locatorrdquo)in the browser address bar (for examplewwwemachinescom ) then click GO on thebrowser address bar
- OR -On the current Web page click a link to a Website
The Web browser locates the server computer onthe Internet downloads (transfers) data to yourcomputer and displays the page on the site thatyou requested
Sometimes Web pages display slowly The speed thata Web page displays on your screen depends on thecomplexity of the Web page and other Internetconditions Additionally the speed of your connectionwill determine how fast Web pages display
HelpFor more information about connecting to a Web siteclick Start then click Help and Support Type connecting to a Website in the Search Help box then press E NTER
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Chapter 2 Setting Up and Getting Started
14
Downloading files
Downloading is the process of transferring files froma computer on the Internet to your computer
To download files or programs from a Web site1 Connect to your Internet account2 In the address bar type the address of the Web
site that contains the file or program you wantto download then press E NTER
- OR -Click a link on a Web page to navigate to theWeb site containing the file that you want todownload
3 Create or locate the folder where you want tostore the file on your computer
4 Click the link on the Web page for the file thatyou want to download
5 Follow the on-screen instructions for saving thefile in the folder that you want A copy of thefile is downloaded to your computer The timethat it takes to transfer the file to your computerdepends on file size and Internet conditions
6 Open the folder that you created7 Install or view the downloaded file by
double-clicking it If applicable follow the
instructions provided on the Web site to run orinstall the program
CautionTo protect your computer against viruses make sure that you
scan the files you download
HelpFor more information about downloading files click
Start then click Help and Support Type downloading files in theSearch Help box then click E NTER
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15
Ethernet networking
Wired Ethernet networkingAn wired Ethernet network consists of two or morecomputers connected together through an Ethernetcable This connection type is commonly used in officesaround the world and can be used to build computernetworks in the home
Ethernet Fast Ethernet or Gigabit Ethernet
Ethernet is available at three different speedsStandard Ethernet runs at 10 Mbps Fast Ethernet runsat 100 Mbps and Gigabit Ethernet runs at 1000 MbpsMost home networks are built using Standard or FastEthernet components Business networks are typicallybuilt using Fast or Gigabit Ethernet componentsTo create a wired Ethernet network you or yourelectrician must install special Ethernet cables in yourhome or office
Using a routerThe most common way to set up a wired Ethernetnetwork is Dynamic Host Control Protocol (DHCP)using a router A DHCP network configuration uses arouter to automatically assign IP addresses to eachcomputer or network device For information onsetting up a router see the routerrsquos documentation
Example router-based Ethernet networkThe following is an example of a wired Ethernetnetwork The network is made up of a router a cableor DSL modem your computers and cables connecting
each of these components The router is the centralcontrol point for the network
ImportantCheck local code requirements before installing Ethernet cable
or other wiring in your home or office Your municipality mayrequire you to obtain a permit and hire a licensed installer
TipTo add the ability to access a wireless Ethernet network to
your wired Ethernet network connect an access point to the routeror use a router that has a built-in access point
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Chapter 2 Setting Up and Getting Started
16
Attached to the router are all of your computers orEthernet-ready devices Also connected to the routeris a cable or DSL modem that provides access to theInternet
Equipment you need for a router-basedEthernet network
For a wired Ethernet network you need
bull Two or more computers with Ethernet jacksbull One routerbull One broadband Internet connection (optional)bull Ethernet cables connecting all of the network
equipment
ImportantFor best results all Ethernet components should be either
standard Ethernet (10 Mbps) Fast Ethernet (100 Mbps or 10100)or Gigabit Ethernet (1000 Mbps or 101001000) A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component
CableDSLmodem
Router
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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Contents
viii
Ethernet 27Expansion cards 29File management 29Hard drive 29
Internet 31Keyboard 33Memory 33Memory card reader 34Modem (cable or DSL) 34Modem (dial-up) 34Monitor 37
Mouse 38Networks 39Optical disc drives 39Passwords 41Power 41Printer 42Sound 43
Recovering your system 44Creating recovery discs 45Recovering pre-installed software and drivers 46Returning your system to its factory condition 47
Telephone support 49Before calling Customer Care 49Self-help 50
Appendix A
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Chapter 1
1
Checking Out YourComputer
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3
FrontComponent Icon Description
DVDCD drive Use this drive to listen to audio CDsinstall games and programs watchDVDs and store large files ontorecordable discs (depending on drivetype) This drive may be a CD recordableCD DVD recordable DVD Blu-ray orHD DVD drive
Memory cardreader
Insert a memory card from a digitalcamera MP3 player PDA cellulartelephone or other device into thememory card reader
Powerbuttonpowerindicator
Press this button to turn the power onor off You can also configure the powerbutton to operate in StandbyResumemode or Hibernate mode The powerindicator lights when the computer isturned on
USB ports Plug USB (Universal Serial Bus) devices(such as a USB external drive printerscanner camera keyboard or mouse)into these ports
Microphone jack
Plug a microphone into this jack This jack is color-coded pink
Headphone jack Plug powered analog front speakers anexternal amplifier or headphones intothis jack This jack is color-coded green
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Chapter 1 Checking Out Your Computer
4
Back
ImportantYour computerrsquos hardware options and port locations mayvary from this illustration
Component Icon Description
Kensington lockslot (optional)
Connects to a Kensington-compatiblecomputer security lock
Voltage switch The switch is preset at the factoryMake sure that this is set to thecorrect voltage for your area
Power connector Plug the power cord into thisconnector
PS2 keyboardport
Plug a PS2 keyboard into this port
Monitor (VGA)port
Plug a VGA (blue connector) monitorcable into this port
USB ports Plug USB (Universal Serial Bus) devices(such as a USB Iomegatrade Ziptrade driveprinter scanner camera keyboard ormouse) into these ports
Microphone jack(pink plug)
Plug a microphone into this jack
Headphoneanalog speakers jack(green plug)-OR-Front speakers
jack
This jack is user configurable for oneof the followingHeadphone Plug headphones oramplified speakers into this jack(Default)Stereo out Plug your front left andright speakers into this jack
PS2 mouse port Plug a PS2 mouse into this port
Ethernet(network) jack
Plug an Ethernet network cable or adevice (such as a DSL or cable modemfor a broadband Internet connection)into this jack
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5
Centersubwoofer jack (orange plug)
(optional)
Plug your center speaker andsubwoofer into this jack
Surround LRspeaker jack(black plug)
Plug your rear right and left speakersinto this jack
Audio insidespeaker jack (blueplug)-OR-Side speaker jack
This jack is user configurable for oneof the followingStereo in Plug an external audioinput source (such as a stereo) intothis jack so you can record sound on
your computer (Default)Stereo out Plug your side left andright speakers into this jack
ESATA port(optional) ESATA
Enables fast external disk access
Serial port(optional)
Connects to devices such as terminalsand various peripherals
HDMI port(optional) HDMI
Supports high definition digital videoconnections
Component Icon Description
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Chapter 1 Checking Out Your Computer
6
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Chapter 2
7
Setting Up andGetting Started
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Chapter 2 Setting Up and Getting Started
8
Working safely andcomfortably
Before using your computer follow thesegeneral guidelines for setting up a safe andcomfortable work area and avoidingdiscomfort and strain
bull Keep hands and arms parallel to thefloor
bull Adjust the screen so it is perpendicular toyour line of sight and the top of thescreen is no higher than eye leve
bull Place your feet flat on the floor or on afootrest
bull Keep ventilation openings clear ofobstructions
Avoiding discomfort and injury from
repetitive strainbull Vary your activities to avoid excessive
repetitionbull Take breaks to change your position
stretch your muscles and relieve youreyes
bull Find ways to break up the work day andschedule a variety of tasks
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9
Preparing powerconnectionsProtecting from power source problems
During a power surge the voltage level ofelectricity coming into your computer canincrease to far above normal levels and causedata loss or system damage Protect yourcomputer and peripheral devices byconnecting them to a surge protector whichabsorbs voltage surges and prevents themfrom reaching your computer
An uninterruptible power supply (UPS)supplies battery power to your computerduring a power failure Although you cannotrun your computer for an extended period oftime with a UPS a UPS lets you run yourcomputer long enough to save your work andshut down your computer normally
WarningHigh voltages can enter your computer through both the
power cord and the modem connection Protect your computer byusing a surge protector If you have a telephone modem use a surgeprotector that has a modem jack If you have a cable modem usea surge protector that has an antennacable TV jack During anelectrical storm unplug both the surge protector and the modem
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Chapter 2 Setting Up and Getting Started
10
Checking the voltage selection
The power supply a component built into yourcomputer provides power to the systemboard add-in cards and peripheral devicesThe power supplyrsquos voltage selection for yourlocation is typically set at the factory but youcan change it to match the electrical serviceavailable in your usage area (such as while inanother country) Use the power selectionswitch on the back of your computer to set thevoltage to 115V or 230V
To set the voltage selection switch1 Disconnect your computerrsquos power cable2 Use a tool such as an opened paper clip
to slide the voltage selection switch tothe correct voltage position The switch islocated on the back of your computernear the power cable connector For thelocation see ldquoBackrdquo on page 4
CautionIf you set the voltage selection switch incorrectly your system
will be damaged Make sure this switch is set correctly for yourlocation before turning on your computer In the United States theutility power is supplied at a nominal 115 volts at 60 Hz The powersupply should always be set to this when your computer is operatingin the United States In other areas of the world such as Europethe utility power is supplied at 230 volts at 50 Hz If your computeris operating in an environment such as this the voltage switchshould be moved to 230
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11
Connecting to abroadband modem ornetwork
You can connect your computer to a cable orDSL (broadband ) modem or to a wiredEthernet network
To connect to a broadband modem or to anEthernet network1 Insert one end of the network cable into
the network jack on the back of yourcomputer For the location see ldquoBackrdquoon page 4
2 Insert the other end of the network cable
into a cable modem DSL modem ornetwork jack
Connecting a dial-upmodem
Your computer may have a 56K modem thatyou can use with a standard telephone line toconnect to the internet or fax documents
To connect the modem1 Insert one end of the modem cable into
the modem jack on the modem at theback of your computer For the locationsee ldquoBackrdquo on page 4
ImportantYour computer may be equipped with a built-in Ethernet
(network) jack For information about setting up a wired or wireless Ethernet network
WarningTo reduce the risk of fire use only No 26 AWG or larger
telecommunications line cord
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Chapter 2 Setting Up and Getting Started
12
2 Insert the other end of the modem cableinto a telephone wall jack (The modemwill not work with digital or PBXtelephone lines)
3 If you want you can connect a telephoneto the jack on the modem on theback of your computer
Using the World Wide WebThe World Wide Web is a multimedia window to theInternet that gives you access to millions ofinformation sourcesInformation on the Web comes to you on Web pages which are electronic documents that you view using aWeb page display program called a browser You canuse any of the commercially available Web browserslike Microsoft Internet Explorer or Netscape NavigatorWeb pages can contain text animations music and
other multimedia features A group of related Webpages is called a Web site You can access Web sitesto shop track investments read the news downloadprograms and much moreYou can explore a Web site or visit other Web sites byclicking areas on a Web page called links or hyperlinks A link may be colored or underlined text a picture oran animated image You can identify a link by movingthe mouse pointer over it If the pointer changes to ahand the item is a linkTo learn more about using the Web browser featuresclick Help in the menu bar
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13
Connecting to a Web siteAfter you set up an account with an Internet serviceprovider (ISP) you can access the many information
sources on the World Wide WebTo connect to a Web site1 Connect to your Internet account2 Depending on the method you use to connect to
your Internet account you may need to startyour Web browser Click (Start ) then clickInternet Your default Web browser opensshowing an opening page or welcome screen
3 To go to a different Web site type the address (called a URL for ldquoUniversal Resource Locatorrdquo)in the browser address bar (for examplewwwemachinescom ) then click GO on thebrowser address bar
- OR -On the current Web page click a link to a Website
The Web browser locates the server computer onthe Internet downloads (transfers) data to yourcomputer and displays the page on the site thatyou requested
Sometimes Web pages display slowly The speed thata Web page displays on your screen depends on thecomplexity of the Web page and other Internetconditions Additionally the speed of your connectionwill determine how fast Web pages display
HelpFor more information about connecting to a Web siteclick Start then click Help and Support Type connecting to a Website in the Search Help box then press E NTER
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Chapter 2 Setting Up and Getting Started
14
Downloading files
Downloading is the process of transferring files froma computer on the Internet to your computer
To download files or programs from a Web site1 Connect to your Internet account2 In the address bar type the address of the Web
site that contains the file or program you wantto download then press E NTER
- OR -Click a link on a Web page to navigate to theWeb site containing the file that you want todownload
3 Create or locate the folder where you want tostore the file on your computer
4 Click the link on the Web page for the file thatyou want to download
5 Follow the on-screen instructions for saving thefile in the folder that you want A copy of thefile is downloaded to your computer The timethat it takes to transfer the file to your computerdepends on file size and Internet conditions
6 Open the folder that you created7 Install or view the downloaded file by
double-clicking it If applicable follow the
instructions provided on the Web site to run orinstall the program
CautionTo protect your computer against viruses make sure that you
scan the files you download
HelpFor more information about downloading files click
Start then click Help and Support Type downloading files in theSearch Help box then click E NTER
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15
Ethernet networking
Wired Ethernet networkingAn wired Ethernet network consists of two or morecomputers connected together through an Ethernetcable This connection type is commonly used in officesaround the world and can be used to build computernetworks in the home
Ethernet Fast Ethernet or Gigabit Ethernet
Ethernet is available at three different speedsStandard Ethernet runs at 10 Mbps Fast Ethernet runsat 100 Mbps and Gigabit Ethernet runs at 1000 MbpsMost home networks are built using Standard or FastEthernet components Business networks are typicallybuilt using Fast or Gigabit Ethernet componentsTo create a wired Ethernet network you or yourelectrician must install special Ethernet cables in yourhome or office
Using a routerThe most common way to set up a wired Ethernetnetwork is Dynamic Host Control Protocol (DHCP)using a router A DHCP network configuration uses arouter to automatically assign IP addresses to eachcomputer or network device For information onsetting up a router see the routerrsquos documentation
Example router-based Ethernet networkThe following is an example of a wired Ethernetnetwork The network is made up of a router a cableor DSL modem your computers and cables connecting
each of these components The router is the centralcontrol point for the network
ImportantCheck local code requirements before installing Ethernet cable
or other wiring in your home or office Your municipality mayrequire you to obtain a permit and hire a licensed installer
TipTo add the ability to access a wireless Ethernet network to
your wired Ethernet network connect an access point to the routeror use a router that has a built-in access point
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Chapter 2 Setting Up and Getting Started
16
Attached to the router are all of your computers orEthernet-ready devices Also connected to the routeris a cable or DSL modem that provides access to theInternet
Equipment you need for a router-basedEthernet network
For a wired Ethernet network you need
bull Two or more computers with Ethernet jacksbull One routerbull One broadband Internet connection (optional)bull Ethernet cables connecting all of the network
equipment
ImportantFor best results all Ethernet components should be either
standard Ethernet (10 Mbps) Fast Ethernet (100 Mbps or 10100)or Gigabit Ethernet (1000 Mbps or 101001000) A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component
CableDSLmodem
Router
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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Chapter 1
1
Checking Out YourComputer
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3
FrontComponent Icon Description
DVDCD drive Use this drive to listen to audio CDsinstall games and programs watchDVDs and store large files ontorecordable discs (depending on drivetype) This drive may be a CD recordableCD DVD recordable DVD Blu-ray orHD DVD drive
Memory cardreader
Insert a memory card from a digitalcamera MP3 player PDA cellulartelephone or other device into thememory card reader
Powerbuttonpowerindicator
Press this button to turn the power onor off You can also configure the powerbutton to operate in StandbyResumemode or Hibernate mode The powerindicator lights when the computer isturned on
USB ports Plug USB (Universal Serial Bus) devices(such as a USB external drive printerscanner camera keyboard or mouse)into these ports
Microphone jack
Plug a microphone into this jack This jack is color-coded pink
Headphone jack Plug powered analog front speakers anexternal amplifier or headphones intothis jack This jack is color-coded green
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Chapter 1 Checking Out Your Computer
4
Back
ImportantYour computerrsquos hardware options and port locations mayvary from this illustration
Component Icon Description
Kensington lockslot (optional)
Connects to a Kensington-compatiblecomputer security lock
Voltage switch The switch is preset at the factoryMake sure that this is set to thecorrect voltage for your area
Power connector Plug the power cord into thisconnector
PS2 keyboardport
Plug a PS2 keyboard into this port
Monitor (VGA)port
Plug a VGA (blue connector) monitorcable into this port
USB ports Plug USB (Universal Serial Bus) devices(such as a USB Iomegatrade Ziptrade driveprinter scanner camera keyboard ormouse) into these ports
Microphone jack(pink plug)
Plug a microphone into this jack
Headphoneanalog speakers jack(green plug)-OR-Front speakers
jack
This jack is user configurable for oneof the followingHeadphone Plug headphones oramplified speakers into this jack(Default)Stereo out Plug your front left andright speakers into this jack
PS2 mouse port Plug a PS2 mouse into this port
Ethernet(network) jack
Plug an Ethernet network cable or adevice (such as a DSL or cable modemfor a broadband Internet connection)into this jack
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5
Centersubwoofer jack (orange plug)
(optional)
Plug your center speaker andsubwoofer into this jack
Surround LRspeaker jack(black plug)
Plug your rear right and left speakersinto this jack
Audio insidespeaker jack (blueplug)-OR-Side speaker jack
This jack is user configurable for oneof the followingStereo in Plug an external audioinput source (such as a stereo) intothis jack so you can record sound on
your computer (Default)Stereo out Plug your side left andright speakers into this jack
ESATA port(optional) ESATA
Enables fast external disk access
Serial port(optional)
Connects to devices such as terminalsand various peripherals
HDMI port(optional) HDMI
Supports high definition digital videoconnections
Component Icon Description
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Chapter 1 Checking Out Your Computer
6
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Chapter 2
7
Setting Up andGetting Started
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Chapter 2 Setting Up and Getting Started
8
Working safely andcomfortably
Before using your computer follow thesegeneral guidelines for setting up a safe andcomfortable work area and avoidingdiscomfort and strain
bull Keep hands and arms parallel to thefloor
bull Adjust the screen so it is perpendicular toyour line of sight and the top of thescreen is no higher than eye leve
bull Place your feet flat on the floor or on afootrest
bull Keep ventilation openings clear ofobstructions
Avoiding discomfort and injury from
repetitive strainbull Vary your activities to avoid excessive
repetitionbull Take breaks to change your position
stretch your muscles and relieve youreyes
bull Find ways to break up the work day andschedule a variety of tasks
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9
Preparing powerconnectionsProtecting from power source problems
During a power surge the voltage level ofelectricity coming into your computer canincrease to far above normal levels and causedata loss or system damage Protect yourcomputer and peripheral devices byconnecting them to a surge protector whichabsorbs voltage surges and prevents themfrom reaching your computer
An uninterruptible power supply (UPS)supplies battery power to your computerduring a power failure Although you cannotrun your computer for an extended period oftime with a UPS a UPS lets you run yourcomputer long enough to save your work andshut down your computer normally
WarningHigh voltages can enter your computer through both the
power cord and the modem connection Protect your computer byusing a surge protector If you have a telephone modem use a surgeprotector that has a modem jack If you have a cable modem usea surge protector that has an antennacable TV jack During anelectrical storm unplug both the surge protector and the modem
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Chapter 2 Setting Up and Getting Started
10
Checking the voltage selection
The power supply a component built into yourcomputer provides power to the systemboard add-in cards and peripheral devicesThe power supplyrsquos voltage selection for yourlocation is typically set at the factory but youcan change it to match the electrical serviceavailable in your usage area (such as while inanother country) Use the power selectionswitch on the back of your computer to set thevoltage to 115V or 230V
To set the voltage selection switch1 Disconnect your computerrsquos power cable2 Use a tool such as an opened paper clip
to slide the voltage selection switch tothe correct voltage position The switch islocated on the back of your computernear the power cable connector For thelocation see ldquoBackrdquo on page 4
CautionIf you set the voltage selection switch incorrectly your system
will be damaged Make sure this switch is set correctly for yourlocation before turning on your computer In the United States theutility power is supplied at a nominal 115 volts at 60 Hz The powersupply should always be set to this when your computer is operatingin the United States In other areas of the world such as Europethe utility power is supplied at 230 volts at 50 Hz If your computeris operating in an environment such as this the voltage switchshould be moved to 230
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11
Connecting to abroadband modem ornetwork
You can connect your computer to a cable orDSL (broadband ) modem or to a wiredEthernet network
To connect to a broadband modem or to anEthernet network1 Insert one end of the network cable into
the network jack on the back of yourcomputer For the location see ldquoBackrdquoon page 4
2 Insert the other end of the network cable
into a cable modem DSL modem ornetwork jack
Connecting a dial-upmodem
Your computer may have a 56K modem thatyou can use with a standard telephone line toconnect to the internet or fax documents
To connect the modem1 Insert one end of the modem cable into
the modem jack on the modem at theback of your computer For the locationsee ldquoBackrdquo on page 4
ImportantYour computer may be equipped with a built-in Ethernet
(network) jack For information about setting up a wired or wireless Ethernet network
WarningTo reduce the risk of fire use only No 26 AWG or larger
telecommunications line cord
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Chapter 2 Setting Up and Getting Started
12
2 Insert the other end of the modem cableinto a telephone wall jack (The modemwill not work with digital or PBXtelephone lines)
3 If you want you can connect a telephoneto the jack on the modem on theback of your computer
Using the World Wide WebThe World Wide Web is a multimedia window to theInternet that gives you access to millions ofinformation sourcesInformation on the Web comes to you on Web pages which are electronic documents that you view using aWeb page display program called a browser You canuse any of the commercially available Web browserslike Microsoft Internet Explorer or Netscape NavigatorWeb pages can contain text animations music and
other multimedia features A group of related Webpages is called a Web site You can access Web sitesto shop track investments read the news downloadprograms and much moreYou can explore a Web site or visit other Web sites byclicking areas on a Web page called links or hyperlinks A link may be colored or underlined text a picture oran animated image You can identify a link by movingthe mouse pointer over it If the pointer changes to ahand the item is a linkTo learn more about using the Web browser featuresclick Help in the menu bar
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13
Connecting to a Web siteAfter you set up an account with an Internet serviceprovider (ISP) you can access the many information
sources on the World Wide WebTo connect to a Web site1 Connect to your Internet account2 Depending on the method you use to connect to
your Internet account you may need to startyour Web browser Click (Start ) then clickInternet Your default Web browser opensshowing an opening page or welcome screen
3 To go to a different Web site type the address (called a URL for ldquoUniversal Resource Locatorrdquo)in the browser address bar (for examplewwwemachinescom ) then click GO on thebrowser address bar
- OR -On the current Web page click a link to a Website
The Web browser locates the server computer onthe Internet downloads (transfers) data to yourcomputer and displays the page on the site thatyou requested
Sometimes Web pages display slowly The speed thata Web page displays on your screen depends on thecomplexity of the Web page and other Internetconditions Additionally the speed of your connectionwill determine how fast Web pages display
HelpFor more information about connecting to a Web siteclick Start then click Help and Support Type connecting to a Website in the Search Help box then press E NTER
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Chapter 2 Setting Up and Getting Started
14
Downloading files
Downloading is the process of transferring files froma computer on the Internet to your computer
To download files or programs from a Web site1 Connect to your Internet account2 In the address bar type the address of the Web
site that contains the file or program you wantto download then press E NTER
- OR -Click a link on a Web page to navigate to theWeb site containing the file that you want todownload
3 Create or locate the folder where you want tostore the file on your computer
4 Click the link on the Web page for the file thatyou want to download
5 Follow the on-screen instructions for saving thefile in the folder that you want A copy of thefile is downloaded to your computer The timethat it takes to transfer the file to your computerdepends on file size and Internet conditions
6 Open the folder that you created7 Install or view the downloaded file by
double-clicking it If applicable follow the
instructions provided on the Web site to run orinstall the program
CautionTo protect your computer against viruses make sure that you
scan the files you download
HelpFor more information about downloading files click
Start then click Help and Support Type downloading files in theSearch Help box then click E NTER
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15
Ethernet networking
Wired Ethernet networkingAn wired Ethernet network consists of two or morecomputers connected together through an Ethernetcable This connection type is commonly used in officesaround the world and can be used to build computernetworks in the home
Ethernet Fast Ethernet or Gigabit Ethernet
Ethernet is available at three different speedsStandard Ethernet runs at 10 Mbps Fast Ethernet runsat 100 Mbps and Gigabit Ethernet runs at 1000 MbpsMost home networks are built using Standard or FastEthernet components Business networks are typicallybuilt using Fast or Gigabit Ethernet componentsTo create a wired Ethernet network you or yourelectrician must install special Ethernet cables in yourhome or office
Using a routerThe most common way to set up a wired Ethernetnetwork is Dynamic Host Control Protocol (DHCP)using a router A DHCP network configuration uses arouter to automatically assign IP addresses to eachcomputer or network device For information onsetting up a router see the routerrsquos documentation
Example router-based Ethernet networkThe following is an example of a wired Ethernetnetwork The network is made up of a router a cableor DSL modem your computers and cables connecting
each of these components The router is the centralcontrol point for the network
ImportantCheck local code requirements before installing Ethernet cable
or other wiring in your home or office Your municipality mayrequire you to obtain a permit and hire a licensed installer
TipTo add the ability to access a wireless Ethernet network to
your wired Ethernet network connect an access point to the routeror use a router that has a built-in access point
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Chapter 2 Setting Up and Getting Started
16
Attached to the router are all of your computers orEthernet-ready devices Also connected to the routeris a cable or DSL modem that provides access to theInternet
Equipment you need for a router-basedEthernet network
For a wired Ethernet network you need
bull Two or more computers with Ethernet jacksbull One routerbull One broadband Internet connection (optional)bull Ethernet cables connecting all of the network
equipment
ImportantFor best results all Ethernet components should be either
standard Ethernet (10 Mbps) Fast Ethernet (100 Mbps or 10100)or Gigabit Ethernet (1000 Mbps or 101001000) A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component
CableDSLmodem
Router
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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3
FrontComponent Icon Description
DVDCD drive Use this drive to listen to audio CDsinstall games and programs watchDVDs and store large files ontorecordable discs (depending on drivetype) This drive may be a CD recordableCD DVD recordable DVD Blu-ray orHD DVD drive
Memory cardreader
Insert a memory card from a digitalcamera MP3 player PDA cellulartelephone or other device into thememory card reader
Powerbuttonpowerindicator
Press this button to turn the power onor off You can also configure the powerbutton to operate in StandbyResumemode or Hibernate mode The powerindicator lights when the computer isturned on
USB ports Plug USB (Universal Serial Bus) devices(such as a USB external drive printerscanner camera keyboard or mouse)into these ports
Microphone jack
Plug a microphone into this jack This jack is color-coded pink
Headphone jack Plug powered analog front speakers anexternal amplifier or headphones intothis jack This jack is color-coded green
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Chapter 1 Checking Out Your Computer
4
Back
ImportantYour computerrsquos hardware options and port locations mayvary from this illustration
Component Icon Description
Kensington lockslot (optional)
Connects to a Kensington-compatiblecomputer security lock
Voltage switch The switch is preset at the factoryMake sure that this is set to thecorrect voltage for your area
Power connector Plug the power cord into thisconnector
PS2 keyboardport
Plug a PS2 keyboard into this port
Monitor (VGA)port
Plug a VGA (blue connector) monitorcable into this port
USB ports Plug USB (Universal Serial Bus) devices(such as a USB Iomegatrade Ziptrade driveprinter scanner camera keyboard ormouse) into these ports
Microphone jack(pink plug)
Plug a microphone into this jack
Headphoneanalog speakers jack(green plug)-OR-Front speakers
jack
This jack is user configurable for oneof the followingHeadphone Plug headphones oramplified speakers into this jack(Default)Stereo out Plug your front left andright speakers into this jack
PS2 mouse port Plug a PS2 mouse into this port
Ethernet(network) jack
Plug an Ethernet network cable or adevice (such as a DSL or cable modemfor a broadband Internet connection)into this jack
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5
Centersubwoofer jack (orange plug)
(optional)
Plug your center speaker andsubwoofer into this jack
Surround LRspeaker jack(black plug)
Plug your rear right and left speakersinto this jack
Audio insidespeaker jack (blueplug)-OR-Side speaker jack
This jack is user configurable for oneof the followingStereo in Plug an external audioinput source (such as a stereo) intothis jack so you can record sound on
your computer (Default)Stereo out Plug your side left andright speakers into this jack
ESATA port(optional) ESATA
Enables fast external disk access
Serial port(optional)
Connects to devices such as terminalsand various peripherals
HDMI port(optional) HDMI
Supports high definition digital videoconnections
Component Icon Description
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Chapter 1 Checking Out Your Computer
6
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Chapter 2
7
Setting Up andGetting Started
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Chapter 2 Setting Up and Getting Started
8
Working safely andcomfortably
Before using your computer follow thesegeneral guidelines for setting up a safe andcomfortable work area and avoidingdiscomfort and strain
bull Keep hands and arms parallel to thefloor
bull Adjust the screen so it is perpendicular toyour line of sight and the top of thescreen is no higher than eye leve
bull Place your feet flat on the floor or on afootrest
bull Keep ventilation openings clear ofobstructions
Avoiding discomfort and injury from
repetitive strainbull Vary your activities to avoid excessive
repetitionbull Take breaks to change your position
stretch your muscles and relieve youreyes
bull Find ways to break up the work day andschedule a variety of tasks
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9
Preparing powerconnectionsProtecting from power source problems
During a power surge the voltage level ofelectricity coming into your computer canincrease to far above normal levels and causedata loss or system damage Protect yourcomputer and peripheral devices byconnecting them to a surge protector whichabsorbs voltage surges and prevents themfrom reaching your computer
An uninterruptible power supply (UPS)supplies battery power to your computerduring a power failure Although you cannotrun your computer for an extended period oftime with a UPS a UPS lets you run yourcomputer long enough to save your work andshut down your computer normally
WarningHigh voltages can enter your computer through both the
power cord and the modem connection Protect your computer byusing a surge protector If you have a telephone modem use a surgeprotector that has a modem jack If you have a cable modem usea surge protector that has an antennacable TV jack During anelectrical storm unplug both the surge protector and the modem
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Chapter 2 Setting Up and Getting Started
10
Checking the voltage selection
The power supply a component built into yourcomputer provides power to the systemboard add-in cards and peripheral devicesThe power supplyrsquos voltage selection for yourlocation is typically set at the factory but youcan change it to match the electrical serviceavailable in your usage area (such as while inanother country) Use the power selectionswitch on the back of your computer to set thevoltage to 115V or 230V
To set the voltage selection switch1 Disconnect your computerrsquos power cable2 Use a tool such as an opened paper clip
to slide the voltage selection switch tothe correct voltage position The switch islocated on the back of your computernear the power cable connector For thelocation see ldquoBackrdquo on page 4
CautionIf you set the voltage selection switch incorrectly your system
will be damaged Make sure this switch is set correctly for yourlocation before turning on your computer In the United States theutility power is supplied at a nominal 115 volts at 60 Hz The powersupply should always be set to this when your computer is operatingin the United States In other areas of the world such as Europethe utility power is supplied at 230 volts at 50 Hz If your computeris operating in an environment such as this the voltage switchshould be moved to 230
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11
Connecting to abroadband modem ornetwork
You can connect your computer to a cable orDSL (broadband ) modem or to a wiredEthernet network
To connect to a broadband modem or to anEthernet network1 Insert one end of the network cable into
the network jack on the back of yourcomputer For the location see ldquoBackrdquoon page 4
2 Insert the other end of the network cable
into a cable modem DSL modem ornetwork jack
Connecting a dial-upmodem
Your computer may have a 56K modem thatyou can use with a standard telephone line toconnect to the internet or fax documents
To connect the modem1 Insert one end of the modem cable into
the modem jack on the modem at theback of your computer For the locationsee ldquoBackrdquo on page 4
ImportantYour computer may be equipped with a built-in Ethernet
(network) jack For information about setting up a wired or wireless Ethernet network
WarningTo reduce the risk of fire use only No 26 AWG or larger
telecommunications line cord
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Chapter 2 Setting Up and Getting Started
12
2 Insert the other end of the modem cableinto a telephone wall jack (The modemwill not work with digital or PBXtelephone lines)
3 If you want you can connect a telephoneto the jack on the modem on theback of your computer
Using the World Wide WebThe World Wide Web is a multimedia window to theInternet that gives you access to millions ofinformation sourcesInformation on the Web comes to you on Web pages which are electronic documents that you view using aWeb page display program called a browser You canuse any of the commercially available Web browserslike Microsoft Internet Explorer or Netscape NavigatorWeb pages can contain text animations music and
other multimedia features A group of related Webpages is called a Web site You can access Web sitesto shop track investments read the news downloadprograms and much moreYou can explore a Web site or visit other Web sites byclicking areas on a Web page called links or hyperlinks A link may be colored or underlined text a picture oran animated image You can identify a link by movingthe mouse pointer over it If the pointer changes to ahand the item is a linkTo learn more about using the Web browser featuresclick Help in the menu bar
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13
Connecting to a Web siteAfter you set up an account with an Internet serviceprovider (ISP) you can access the many information
sources on the World Wide WebTo connect to a Web site1 Connect to your Internet account2 Depending on the method you use to connect to
your Internet account you may need to startyour Web browser Click (Start ) then clickInternet Your default Web browser opensshowing an opening page or welcome screen
3 To go to a different Web site type the address (called a URL for ldquoUniversal Resource Locatorrdquo)in the browser address bar (for examplewwwemachinescom ) then click GO on thebrowser address bar
- OR -On the current Web page click a link to a Website
The Web browser locates the server computer onthe Internet downloads (transfers) data to yourcomputer and displays the page on the site thatyou requested
Sometimes Web pages display slowly The speed thata Web page displays on your screen depends on thecomplexity of the Web page and other Internetconditions Additionally the speed of your connectionwill determine how fast Web pages display
HelpFor more information about connecting to a Web siteclick Start then click Help and Support Type connecting to a Website in the Search Help box then press E NTER
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Chapter 2 Setting Up and Getting Started
14
Downloading files
Downloading is the process of transferring files froma computer on the Internet to your computer
To download files or programs from a Web site1 Connect to your Internet account2 In the address bar type the address of the Web
site that contains the file or program you wantto download then press E NTER
- OR -Click a link on a Web page to navigate to theWeb site containing the file that you want todownload
3 Create or locate the folder where you want tostore the file on your computer
4 Click the link on the Web page for the file thatyou want to download
5 Follow the on-screen instructions for saving thefile in the folder that you want A copy of thefile is downloaded to your computer The timethat it takes to transfer the file to your computerdepends on file size and Internet conditions
6 Open the folder that you created7 Install or view the downloaded file by
double-clicking it If applicable follow the
instructions provided on the Web site to run orinstall the program
CautionTo protect your computer against viruses make sure that you
scan the files you download
HelpFor more information about downloading files click
Start then click Help and Support Type downloading files in theSearch Help box then click E NTER
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15
Ethernet networking
Wired Ethernet networkingAn wired Ethernet network consists of two or morecomputers connected together through an Ethernetcable This connection type is commonly used in officesaround the world and can be used to build computernetworks in the home
Ethernet Fast Ethernet or Gigabit Ethernet
Ethernet is available at three different speedsStandard Ethernet runs at 10 Mbps Fast Ethernet runsat 100 Mbps and Gigabit Ethernet runs at 1000 MbpsMost home networks are built using Standard or FastEthernet components Business networks are typicallybuilt using Fast or Gigabit Ethernet componentsTo create a wired Ethernet network you or yourelectrician must install special Ethernet cables in yourhome or office
Using a routerThe most common way to set up a wired Ethernetnetwork is Dynamic Host Control Protocol (DHCP)using a router A DHCP network configuration uses arouter to automatically assign IP addresses to eachcomputer or network device For information onsetting up a router see the routerrsquos documentation
Example router-based Ethernet networkThe following is an example of a wired Ethernetnetwork The network is made up of a router a cableor DSL modem your computers and cables connecting
each of these components The router is the centralcontrol point for the network
ImportantCheck local code requirements before installing Ethernet cable
or other wiring in your home or office Your municipality mayrequire you to obtain a permit and hire a licensed installer
TipTo add the ability to access a wireless Ethernet network to
your wired Ethernet network connect an access point to the routeror use a router that has a built-in access point
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Chapter 2 Setting Up and Getting Started
16
Attached to the router are all of your computers orEthernet-ready devices Also connected to the routeris a cable or DSL modem that provides access to theInternet
Equipment you need for a router-basedEthernet network
For a wired Ethernet network you need
bull Two or more computers with Ethernet jacksbull One routerbull One broadband Internet connection (optional)bull Ethernet cables connecting all of the network
equipment
ImportantFor best results all Ethernet components should be either
standard Ethernet (10 Mbps) Fast Ethernet (100 Mbps or 10100)or Gigabit Ethernet (1000 Mbps or 101001000) A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component
CableDSLmodem
Router
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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43
SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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3
FrontComponent Icon Description
DVDCD drive Use this drive to listen to audio CDsinstall games and programs watchDVDs and store large files ontorecordable discs (depending on drivetype) This drive may be a CD recordableCD DVD recordable DVD Blu-ray orHD DVD drive
Memory cardreader
Insert a memory card from a digitalcamera MP3 player PDA cellulartelephone or other device into thememory card reader
Powerbuttonpowerindicator
Press this button to turn the power onor off You can also configure the powerbutton to operate in StandbyResumemode or Hibernate mode The powerindicator lights when the computer isturned on
USB ports Plug USB (Universal Serial Bus) devices(such as a USB external drive printerscanner camera keyboard or mouse)into these ports
Microphone jack
Plug a microphone into this jack This jack is color-coded pink
Headphone jack Plug powered analog front speakers anexternal amplifier or headphones intothis jack This jack is color-coded green
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Chapter 1 Checking Out Your Computer
4
Back
ImportantYour computerrsquos hardware options and port locations mayvary from this illustration
Component Icon Description
Kensington lockslot (optional)
Connects to a Kensington-compatiblecomputer security lock
Voltage switch The switch is preset at the factoryMake sure that this is set to thecorrect voltage for your area
Power connector Plug the power cord into thisconnector
PS2 keyboardport
Plug a PS2 keyboard into this port
Monitor (VGA)port
Plug a VGA (blue connector) monitorcable into this port
USB ports Plug USB (Universal Serial Bus) devices(such as a USB Iomegatrade Ziptrade driveprinter scanner camera keyboard ormouse) into these ports
Microphone jack(pink plug)
Plug a microphone into this jack
Headphoneanalog speakers jack(green plug)-OR-Front speakers
jack
This jack is user configurable for oneof the followingHeadphone Plug headphones oramplified speakers into this jack(Default)Stereo out Plug your front left andright speakers into this jack
PS2 mouse port Plug a PS2 mouse into this port
Ethernet(network) jack
Plug an Ethernet network cable or adevice (such as a DSL or cable modemfor a broadband Internet connection)into this jack
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5
Centersubwoofer jack (orange plug)
(optional)
Plug your center speaker andsubwoofer into this jack
Surround LRspeaker jack(black plug)
Plug your rear right and left speakersinto this jack
Audio insidespeaker jack (blueplug)-OR-Side speaker jack
This jack is user configurable for oneof the followingStereo in Plug an external audioinput source (such as a stereo) intothis jack so you can record sound on
your computer (Default)Stereo out Plug your side left andright speakers into this jack
ESATA port(optional) ESATA
Enables fast external disk access
Serial port(optional)
Connects to devices such as terminalsand various peripherals
HDMI port(optional) HDMI
Supports high definition digital videoconnections
Component Icon Description
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Chapter 1 Checking Out Your Computer
6
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Chapter 2
7
Setting Up andGetting Started
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Chapter 2 Setting Up and Getting Started
8
Working safely andcomfortably
Before using your computer follow thesegeneral guidelines for setting up a safe andcomfortable work area and avoidingdiscomfort and strain
bull Keep hands and arms parallel to thefloor
bull Adjust the screen so it is perpendicular toyour line of sight and the top of thescreen is no higher than eye leve
bull Place your feet flat on the floor or on afootrest
bull Keep ventilation openings clear ofobstructions
Avoiding discomfort and injury from
repetitive strainbull Vary your activities to avoid excessive
repetitionbull Take breaks to change your position
stretch your muscles and relieve youreyes
bull Find ways to break up the work day andschedule a variety of tasks
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9
Preparing powerconnectionsProtecting from power source problems
During a power surge the voltage level ofelectricity coming into your computer canincrease to far above normal levels and causedata loss or system damage Protect yourcomputer and peripheral devices byconnecting them to a surge protector whichabsorbs voltage surges and prevents themfrom reaching your computer
An uninterruptible power supply (UPS)supplies battery power to your computerduring a power failure Although you cannotrun your computer for an extended period oftime with a UPS a UPS lets you run yourcomputer long enough to save your work andshut down your computer normally
WarningHigh voltages can enter your computer through both the
power cord and the modem connection Protect your computer byusing a surge protector If you have a telephone modem use a surgeprotector that has a modem jack If you have a cable modem usea surge protector that has an antennacable TV jack During anelectrical storm unplug both the surge protector and the modem
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Chapter 2 Setting Up and Getting Started
10
Checking the voltage selection
The power supply a component built into yourcomputer provides power to the systemboard add-in cards and peripheral devicesThe power supplyrsquos voltage selection for yourlocation is typically set at the factory but youcan change it to match the electrical serviceavailable in your usage area (such as while inanother country) Use the power selectionswitch on the back of your computer to set thevoltage to 115V or 230V
To set the voltage selection switch1 Disconnect your computerrsquos power cable2 Use a tool such as an opened paper clip
to slide the voltage selection switch tothe correct voltage position The switch islocated on the back of your computernear the power cable connector For thelocation see ldquoBackrdquo on page 4
CautionIf you set the voltage selection switch incorrectly your system
will be damaged Make sure this switch is set correctly for yourlocation before turning on your computer In the United States theutility power is supplied at a nominal 115 volts at 60 Hz The powersupply should always be set to this when your computer is operatingin the United States In other areas of the world such as Europethe utility power is supplied at 230 volts at 50 Hz If your computeris operating in an environment such as this the voltage switchshould be moved to 230
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11
Connecting to abroadband modem ornetwork
You can connect your computer to a cable orDSL (broadband ) modem or to a wiredEthernet network
To connect to a broadband modem or to anEthernet network1 Insert one end of the network cable into
the network jack on the back of yourcomputer For the location see ldquoBackrdquoon page 4
2 Insert the other end of the network cable
into a cable modem DSL modem ornetwork jack
Connecting a dial-upmodem
Your computer may have a 56K modem thatyou can use with a standard telephone line toconnect to the internet or fax documents
To connect the modem1 Insert one end of the modem cable into
the modem jack on the modem at theback of your computer For the locationsee ldquoBackrdquo on page 4
ImportantYour computer may be equipped with a built-in Ethernet
(network) jack For information about setting up a wired or wireless Ethernet network
WarningTo reduce the risk of fire use only No 26 AWG or larger
telecommunications line cord
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Chapter 2 Setting Up and Getting Started
12
2 Insert the other end of the modem cableinto a telephone wall jack (The modemwill not work with digital or PBXtelephone lines)
3 If you want you can connect a telephoneto the jack on the modem on theback of your computer
Using the World Wide WebThe World Wide Web is a multimedia window to theInternet that gives you access to millions ofinformation sourcesInformation on the Web comes to you on Web pages which are electronic documents that you view using aWeb page display program called a browser You canuse any of the commercially available Web browserslike Microsoft Internet Explorer or Netscape NavigatorWeb pages can contain text animations music and
other multimedia features A group of related Webpages is called a Web site You can access Web sitesto shop track investments read the news downloadprograms and much moreYou can explore a Web site or visit other Web sites byclicking areas on a Web page called links or hyperlinks A link may be colored or underlined text a picture oran animated image You can identify a link by movingthe mouse pointer over it If the pointer changes to ahand the item is a linkTo learn more about using the Web browser featuresclick Help in the menu bar
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13
Connecting to a Web siteAfter you set up an account with an Internet serviceprovider (ISP) you can access the many information
sources on the World Wide WebTo connect to a Web site1 Connect to your Internet account2 Depending on the method you use to connect to
your Internet account you may need to startyour Web browser Click (Start ) then clickInternet Your default Web browser opensshowing an opening page or welcome screen
3 To go to a different Web site type the address (called a URL for ldquoUniversal Resource Locatorrdquo)in the browser address bar (for examplewwwemachinescom ) then click GO on thebrowser address bar
- OR -On the current Web page click a link to a Website
The Web browser locates the server computer onthe Internet downloads (transfers) data to yourcomputer and displays the page on the site thatyou requested
Sometimes Web pages display slowly The speed thata Web page displays on your screen depends on thecomplexity of the Web page and other Internetconditions Additionally the speed of your connectionwill determine how fast Web pages display
HelpFor more information about connecting to a Web siteclick Start then click Help and Support Type connecting to a Website in the Search Help box then press E NTER
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Chapter 2 Setting Up and Getting Started
14
Downloading files
Downloading is the process of transferring files froma computer on the Internet to your computer
To download files or programs from a Web site1 Connect to your Internet account2 In the address bar type the address of the Web
site that contains the file or program you wantto download then press E NTER
- OR -Click a link on a Web page to navigate to theWeb site containing the file that you want todownload
3 Create or locate the folder where you want tostore the file on your computer
4 Click the link on the Web page for the file thatyou want to download
5 Follow the on-screen instructions for saving thefile in the folder that you want A copy of thefile is downloaded to your computer The timethat it takes to transfer the file to your computerdepends on file size and Internet conditions
6 Open the folder that you created7 Install or view the downloaded file by
double-clicking it If applicable follow the
instructions provided on the Web site to run orinstall the program
CautionTo protect your computer against viruses make sure that you
scan the files you download
HelpFor more information about downloading files click
Start then click Help and Support Type downloading files in theSearch Help box then click E NTER
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15
Ethernet networking
Wired Ethernet networkingAn wired Ethernet network consists of two or morecomputers connected together through an Ethernetcable This connection type is commonly used in officesaround the world and can be used to build computernetworks in the home
Ethernet Fast Ethernet or Gigabit Ethernet
Ethernet is available at three different speedsStandard Ethernet runs at 10 Mbps Fast Ethernet runsat 100 Mbps and Gigabit Ethernet runs at 1000 MbpsMost home networks are built using Standard or FastEthernet components Business networks are typicallybuilt using Fast or Gigabit Ethernet componentsTo create a wired Ethernet network you or yourelectrician must install special Ethernet cables in yourhome or office
Using a routerThe most common way to set up a wired Ethernetnetwork is Dynamic Host Control Protocol (DHCP)using a router A DHCP network configuration uses arouter to automatically assign IP addresses to eachcomputer or network device For information onsetting up a router see the routerrsquos documentation
Example router-based Ethernet networkThe following is an example of a wired Ethernetnetwork The network is made up of a router a cableor DSL modem your computers and cables connecting
each of these components The router is the centralcontrol point for the network
ImportantCheck local code requirements before installing Ethernet cable
or other wiring in your home or office Your municipality mayrequire you to obtain a permit and hire a licensed installer
TipTo add the ability to access a wireless Ethernet network to
your wired Ethernet network connect an access point to the routeror use a router that has a built-in access point
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Chapter 2 Setting Up and Getting Started
16
Attached to the router are all of your computers orEthernet-ready devices Also connected to the routeris a cable or DSL modem that provides access to theInternet
Equipment you need for a router-basedEthernet network
For a wired Ethernet network you need
bull Two or more computers with Ethernet jacksbull One routerbull One broadband Internet connection (optional)bull Ethernet cables connecting all of the network
equipment
ImportantFor best results all Ethernet components should be either
standard Ethernet (10 Mbps) Fast Ethernet (100 Mbps or 10100)or Gigabit Ethernet (1000 Mbps or 101001000) A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component
CableDSLmodem
Router
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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Chapter 1 Checking Out Your Computer
4
Back
ImportantYour computerrsquos hardware options and port locations mayvary from this illustration
Component Icon Description
Kensington lockslot (optional)
Connects to a Kensington-compatiblecomputer security lock
Voltage switch The switch is preset at the factoryMake sure that this is set to thecorrect voltage for your area
Power connector Plug the power cord into thisconnector
PS2 keyboardport
Plug a PS2 keyboard into this port
Monitor (VGA)port
Plug a VGA (blue connector) monitorcable into this port
USB ports Plug USB (Universal Serial Bus) devices(such as a USB Iomegatrade Ziptrade driveprinter scanner camera keyboard ormouse) into these ports
Microphone jack(pink plug)
Plug a microphone into this jack
Headphoneanalog speakers jack(green plug)-OR-Front speakers
jack
This jack is user configurable for oneof the followingHeadphone Plug headphones oramplified speakers into this jack(Default)Stereo out Plug your front left andright speakers into this jack
PS2 mouse port Plug a PS2 mouse into this port
Ethernet(network) jack
Plug an Ethernet network cable or adevice (such as a DSL or cable modemfor a broadband Internet connection)into this jack
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5
Centersubwoofer jack (orange plug)
(optional)
Plug your center speaker andsubwoofer into this jack
Surround LRspeaker jack(black plug)
Plug your rear right and left speakersinto this jack
Audio insidespeaker jack (blueplug)-OR-Side speaker jack
This jack is user configurable for oneof the followingStereo in Plug an external audioinput source (such as a stereo) intothis jack so you can record sound on
your computer (Default)Stereo out Plug your side left andright speakers into this jack
ESATA port(optional) ESATA
Enables fast external disk access
Serial port(optional)
Connects to devices such as terminalsand various peripherals
HDMI port(optional) HDMI
Supports high definition digital videoconnections
Component Icon Description
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Chapter 1 Checking Out Your Computer
6
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Chapter 2
7
Setting Up andGetting Started
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Chapter 2 Setting Up and Getting Started
8
Working safely andcomfortably
Before using your computer follow thesegeneral guidelines for setting up a safe andcomfortable work area and avoidingdiscomfort and strain
bull Keep hands and arms parallel to thefloor
bull Adjust the screen so it is perpendicular toyour line of sight and the top of thescreen is no higher than eye leve
bull Place your feet flat on the floor or on afootrest
bull Keep ventilation openings clear ofobstructions
Avoiding discomfort and injury from
repetitive strainbull Vary your activities to avoid excessive
repetitionbull Take breaks to change your position
stretch your muscles and relieve youreyes
bull Find ways to break up the work day andschedule a variety of tasks
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9
Preparing powerconnectionsProtecting from power source problems
During a power surge the voltage level ofelectricity coming into your computer canincrease to far above normal levels and causedata loss or system damage Protect yourcomputer and peripheral devices byconnecting them to a surge protector whichabsorbs voltage surges and prevents themfrom reaching your computer
An uninterruptible power supply (UPS)supplies battery power to your computerduring a power failure Although you cannotrun your computer for an extended period oftime with a UPS a UPS lets you run yourcomputer long enough to save your work andshut down your computer normally
WarningHigh voltages can enter your computer through both the
power cord and the modem connection Protect your computer byusing a surge protector If you have a telephone modem use a surgeprotector that has a modem jack If you have a cable modem usea surge protector that has an antennacable TV jack During anelectrical storm unplug both the surge protector and the modem
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Chapter 2 Setting Up and Getting Started
10
Checking the voltage selection
The power supply a component built into yourcomputer provides power to the systemboard add-in cards and peripheral devicesThe power supplyrsquos voltage selection for yourlocation is typically set at the factory but youcan change it to match the electrical serviceavailable in your usage area (such as while inanother country) Use the power selectionswitch on the back of your computer to set thevoltage to 115V or 230V
To set the voltage selection switch1 Disconnect your computerrsquos power cable2 Use a tool such as an opened paper clip
to slide the voltage selection switch tothe correct voltage position The switch islocated on the back of your computernear the power cable connector For thelocation see ldquoBackrdquo on page 4
CautionIf you set the voltage selection switch incorrectly your system
will be damaged Make sure this switch is set correctly for yourlocation before turning on your computer In the United States theutility power is supplied at a nominal 115 volts at 60 Hz The powersupply should always be set to this when your computer is operatingin the United States In other areas of the world such as Europethe utility power is supplied at 230 volts at 50 Hz If your computeris operating in an environment such as this the voltage switchshould be moved to 230
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11
Connecting to abroadband modem ornetwork
You can connect your computer to a cable orDSL (broadband ) modem or to a wiredEthernet network
To connect to a broadband modem or to anEthernet network1 Insert one end of the network cable into
the network jack on the back of yourcomputer For the location see ldquoBackrdquoon page 4
2 Insert the other end of the network cable
into a cable modem DSL modem ornetwork jack
Connecting a dial-upmodem
Your computer may have a 56K modem thatyou can use with a standard telephone line toconnect to the internet or fax documents
To connect the modem1 Insert one end of the modem cable into
the modem jack on the modem at theback of your computer For the locationsee ldquoBackrdquo on page 4
ImportantYour computer may be equipped with a built-in Ethernet
(network) jack For information about setting up a wired or wireless Ethernet network
WarningTo reduce the risk of fire use only No 26 AWG or larger
telecommunications line cord
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Chapter 2 Setting Up and Getting Started
12
2 Insert the other end of the modem cableinto a telephone wall jack (The modemwill not work with digital or PBXtelephone lines)
3 If you want you can connect a telephoneto the jack on the modem on theback of your computer
Using the World Wide WebThe World Wide Web is a multimedia window to theInternet that gives you access to millions ofinformation sourcesInformation on the Web comes to you on Web pages which are electronic documents that you view using aWeb page display program called a browser You canuse any of the commercially available Web browserslike Microsoft Internet Explorer or Netscape NavigatorWeb pages can contain text animations music and
other multimedia features A group of related Webpages is called a Web site You can access Web sitesto shop track investments read the news downloadprograms and much moreYou can explore a Web site or visit other Web sites byclicking areas on a Web page called links or hyperlinks A link may be colored or underlined text a picture oran animated image You can identify a link by movingthe mouse pointer over it If the pointer changes to ahand the item is a linkTo learn more about using the Web browser featuresclick Help in the menu bar
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Connecting to a Web siteAfter you set up an account with an Internet serviceprovider (ISP) you can access the many information
sources on the World Wide WebTo connect to a Web site1 Connect to your Internet account2 Depending on the method you use to connect to
your Internet account you may need to startyour Web browser Click (Start ) then clickInternet Your default Web browser opensshowing an opening page or welcome screen
3 To go to a different Web site type the address (called a URL for ldquoUniversal Resource Locatorrdquo)in the browser address bar (for examplewwwemachinescom ) then click GO on thebrowser address bar
- OR -On the current Web page click a link to a Website
The Web browser locates the server computer onthe Internet downloads (transfers) data to yourcomputer and displays the page on the site thatyou requested
Sometimes Web pages display slowly The speed thata Web page displays on your screen depends on thecomplexity of the Web page and other Internetconditions Additionally the speed of your connectionwill determine how fast Web pages display
HelpFor more information about connecting to a Web siteclick Start then click Help and Support Type connecting to a Website in the Search Help box then press E NTER
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Chapter 2 Setting Up and Getting Started
14
Downloading files
Downloading is the process of transferring files froma computer on the Internet to your computer
To download files or programs from a Web site1 Connect to your Internet account2 In the address bar type the address of the Web
site that contains the file or program you wantto download then press E NTER
- OR -Click a link on a Web page to navigate to theWeb site containing the file that you want todownload
3 Create or locate the folder where you want tostore the file on your computer
4 Click the link on the Web page for the file thatyou want to download
5 Follow the on-screen instructions for saving thefile in the folder that you want A copy of thefile is downloaded to your computer The timethat it takes to transfer the file to your computerdepends on file size and Internet conditions
6 Open the folder that you created7 Install or view the downloaded file by
double-clicking it If applicable follow the
instructions provided on the Web site to run orinstall the program
CautionTo protect your computer against viruses make sure that you
scan the files you download
HelpFor more information about downloading files click
Start then click Help and Support Type downloading files in theSearch Help box then click E NTER
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15
Ethernet networking
Wired Ethernet networkingAn wired Ethernet network consists of two or morecomputers connected together through an Ethernetcable This connection type is commonly used in officesaround the world and can be used to build computernetworks in the home
Ethernet Fast Ethernet or Gigabit Ethernet
Ethernet is available at three different speedsStandard Ethernet runs at 10 Mbps Fast Ethernet runsat 100 Mbps and Gigabit Ethernet runs at 1000 MbpsMost home networks are built using Standard or FastEthernet components Business networks are typicallybuilt using Fast or Gigabit Ethernet componentsTo create a wired Ethernet network you or yourelectrician must install special Ethernet cables in yourhome or office
Using a routerThe most common way to set up a wired Ethernetnetwork is Dynamic Host Control Protocol (DHCP)using a router A DHCP network configuration uses arouter to automatically assign IP addresses to eachcomputer or network device For information onsetting up a router see the routerrsquos documentation
Example router-based Ethernet networkThe following is an example of a wired Ethernetnetwork The network is made up of a router a cableor DSL modem your computers and cables connecting
each of these components The router is the centralcontrol point for the network
ImportantCheck local code requirements before installing Ethernet cable
or other wiring in your home or office Your municipality mayrequire you to obtain a permit and hire a licensed installer
TipTo add the ability to access a wireless Ethernet network to
your wired Ethernet network connect an access point to the routeror use a router that has a built-in access point
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Chapter 2 Setting Up and Getting Started
16
Attached to the router are all of your computers orEthernet-ready devices Also connected to the routeris a cable or DSL modem that provides access to theInternet
Equipment you need for a router-basedEthernet network
For a wired Ethernet network you need
bull Two or more computers with Ethernet jacksbull One routerbull One broadband Internet connection (optional)bull Ethernet cables connecting all of the network
equipment
ImportantFor best results all Ethernet components should be either
standard Ethernet (10 Mbps) Fast Ethernet (100 Mbps or 10100)or Gigabit Ethernet (1000 Mbps or 101001000) A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component
CableDSLmodem
Router
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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53
To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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5
Centersubwoofer jack (orange plug)
(optional)
Plug your center speaker andsubwoofer into this jack
Surround LRspeaker jack(black plug)
Plug your rear right and left speakersinto this jack
Audio insidespeaker jack (blueplug)-OR-Side speaker jack
This jack is user configurable for oneof the followingStereo in Plug an external audioinput source (such as a stereo) intothis jack so you can record sound on
your computer (Default)Stereo out Plug your side left andright speakers into this jack
ESATA port(optional) ESATA
Enables fast external disk access
Serial port(optional)
Connects to devices such as terminalsand various peripherals
HDMI port(optional) HDMI
Supports high definition digital videoconnections
Component Icon Description
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Chapter 1 Checking Out Your Computer
6
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Chapter 2
7
Setting Up andGetting Started
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Chapter 2 Setting Up and Getting Started
8
Working safely andcomfortably
Before using your computer follow thesegeneral guidelines for setting up a safe andcomfortable work area and avoidingdiscomfort and strain
bull Keep hands and arms parallel to thefloor
bull Adjust the screen so it is perpendicular toyour line of sight and the top of thescreen is no higher than eye leve
bull Place your feet flat on the floor or on afootrest
bull Keep ventilation openings clear ofobstructions
Avoiding discomfort and injury from
repetitive strainbull Vary your activities to avoid excessive
repetitionbull Take breaks to change your position
stretch your muscles and relieve youreyes
bull Find ways to break up the work day andschedule a variety of tasks
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9
Preparing powerconnectionsProtecting from power source problems
During a power surge the voltage level ofelectricity coming into your computer canincrease to far above normal levels and causedata loss or system damage Protect yourcomputer and peripheral devices byconnecting them to a surge protector whichabsorbs voltage surges and prevents themfrom reaching your computer
An uninterruptible power supply (UPS)supplies battery power to your computerduring a power failure Although you cannotrun your computer for an extended period oftime with a UPS a UPS lets you run yourcomputer long enough to save your work andshut down your computer normally
WarningHigh voltages can enter your computer through both the
power cord and the modem connection Protect your computer byusing a surge protector If you have a telephone modem use a surgeprotector that has a modem jack If you have a cable modem usea surge protector that has an antennacable TV jack During anelectrical storm unplug both the surge protector and the modem
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Chapter 2 Setting Up and Getting Started
10
Checking the voltage selection
The power supply a component built into yourcomputer provides power to the systemboard add-in cards and peripheral devicesThe power supplyrsquos voltage selection for yourlocation is typically set at the factory but youcan change it to match the electrical serviceavailable in your usage area (such as while inanother country) Use the power selectionswitch on the back of your computer to set thevoltage to 115V or 230V
To set the voltage selection switch1 Disconnect your computerrsquos power cable2 Use a tool such as an opened paper clip
to slide the voltage selection switch tothe correct voltage position The switch islocated on the back of your computernear the power cable connector For thelocation see ldquoBackrdquo on page 4
CautionIf you set the voltage selection switch incorrectly your system
will be damaged Make sure this switch is set correctly for yourlocation before turning on your computer In the United States theutility power is supplied at a nominal 115 volts at 60 Hz The powersupply should always be set to this when your computer is operatingin the United States In other areas of the world such as Europethe utility power is supplied at 230 volts at 50 Hz If your computeris operating in an environment such as this the voltage switchshould be moved to 230
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11
Connecting to abroadband modem ornetwork
You can connect your computer to a cable orDSL (broadband ) modem or to a wiredEthernet network
To connect to a broadband modem or to anEthernet network1 Insert one end of the network cable into
the network jack on the back of yourcomputer For the location see ldquoBackrdquoon page 4
2 Insert the other end of the network cable
into a cable modem DSL modem ornetwork jack
Connecting a dial-upmodem
Your computer may have a 56K modem thatyou can use with a standard telephone line toconnect to the internet or fax documents
To connect the modem1 Insert one end of the modem cable into
the modem jack on the modem at theback of your computer For the locationsee ldquoBackrdquo on page 4
ImportantYour computer may be equipped with a built-in Ethernet
(network) jack For information about setting up a wired or wireless Ethernet network
WarningTo reduce the risk of fire use only No 26 AWG or larger
telecommunications line cord
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Chapter 2 Setting Up and Getting Started
12
2 Insert the other end of the modem cableinto a telephone wall jack (The modemwill not work with digital or PBXtelephone lines)
3 If you want you can connect a telephoneto the jack on the modem on theback of your computer
Using the World Wide WebThe World Wide Web is a multimedia window to theInternet that gives you access to millions ofinformation sourcesInformation on the Web comes to you on Web pages which are electronic documents that you view using aWeb page display program called a browser You canuse any of the commercially available Web browserslike Microsoft Internet Explorer or Netscape NavigatorWeb pages can contain text animations music and
other multimedia features A group of related Webpages is called a Web site You can access Web sitesto shop track investments read the news downloadprograms and much moreYou can explore a Web site or visit other Web sites byclicking areas on a Web page called links or hyperlinks A link may be colored or underlined text a picture oran animated image You can identify a link by movingthe mouse pointer over it If the pointer changes to ahand the item is a linkTo learn more about using the Web browser featuresclick Help in the menu bar
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13
Connecting to a Web siteAfter you set up an account with an Internet serviceprovider (ISP) you can access the many information
sources on the World Wide WebTo connect to a Web site1 Connect to your Internet account2 Depending on the method you use to connect to
your Internet account you may need to startyour Web browser Click (Start ) then clickInternet Your default Web browser opensshowing an opening page or welcome screen
3 To go to a different Web site type the address (called a URL for ldquoUniversal Resource Locatorrdquo)in the browser address bar (for examplewwwemachinescom ) then click GO on thebrowser address bar
- OR -On the current Web page click a link to a Website
The Web browser locates the server computer onthe Internet downloads (transfers) data to yourcomputer and displays the page on the site thatyou requested
Sometimes Web pages display slowly The speed thata Web page displays on your screen depends on thecomplexity of the Web page and other Internetconditions Additionally the speed of your connectionwill determine how fast Web pages display
HelpFor more information about connecting to a Web siteclick Start then click Help and Support Type connecting to a Website in the Search Help box then press E NTER
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Chapter 2 Setting Up and Getting Started
14
Downloading files
Downloading is the process of transferring files froma computer on the Internet to your computer
To download files or programs from a Web site1 Connect to your Internet account2 In the address bar type the address of the Web
site that contains the file or program you wantto download then press E NTER
- OR -Click a link on a Web page to navigate to theWeb site containing the file that you want todownload
3 Create or locate the folder where you want tostore the file on your computer
4 Click the link on the Web page for the file thatyou want to download
5 Follow the on-screen instructions for saving thefile in the folder that you want A copy of thefile is downloaded to your computer The timethat it takes to transfer the file to your computerdepends on file size and Internet conditions
6 Open the folder that you created7 Install or view the downloaded file by
double-clicking it If applicable follow the
instructions provided on the Web site to run orinstall the program
CautionTo protect your computer against viruses make sure that you
scan the files you download
HelpFor more information about downloading files click
Start then click Help and Support Type downloading files in theSearch Help box then click E NTER
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15
Ethernet networking
Wired Ethernet networkingAn wired Ethernet network consists of two or morecomputers connected together through an Ethernetcable This connection type is commonly used in officesaround the world and can be used to build computernetworks in the home
Ethernet Fast Ethernet or Gigabit Ethernet
Ethernet is available at three different speedsStandard Ethernet runs at 10 Mbps Fast Ethernet runsat 100 Mbps and Gigabit Ethernet runs at 1000 MbpsMost home networks are built using Standard or FastEthernet components Business networks are typicallybuilt using Fast or Gigabit Ethernet componentsTo create a wired Ethernet network you or yourelectrician must install special Ethernet cables in yourhome or office
Using a routerThe most common way to set up a wired Ethernetnetwork is Dynamic Host Control Protocol (DHCP)using a router A DHCP network configuration uses arouter to automatically assign IP addresses to eachcomputer or network device For information onsetting up a router see the routerrsquos documentation
Example router-based Ethernet networkThe following is an example of a wired Ethernetnetwork The network is made up of a router a cableor DSL modem your computers and cables connecting
each of these components The router is the centralcontrol point for the network
ImportantCheck local code requirements before installing Ethernet cable
or other wiring in your home or office Your municipality mayrequire you to obtain a permit and hire a licensed installer
TipTo add the ability to access a wireless Ethernet network to
your wired Ethernet network connect an access point to the routeror use a router that has a built-in access point
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Chapter 2 Setting Up and Getting Started
16
Attached to the router are all of your computers orEthernet-ready devices Also connected to the routeris a cable or DSL modem that provides access to theInternet
Equipment you need for a router-basedEthernet network
For a wired Ethernet network you need
bull Two or more computers with Ethernet jacksbull One routerbull One broadband Internet connection (optional)bull Ethernet cables connecting all of the network
equipment
ImportantFor best results all Ethernet components should be either
standard Ethernet (10 Mbps) Fast Ethernet (100 Mbps or 10100)or Gigabit Ethernet (1000 Mbps or 101001000) A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component
CableDSLmodem
Router
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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Chapter 1 Checking Out Your Computer
6
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Chapter 2
7
Setting Up andGetting Started
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Chapter 2 Setting Up and Getting Started
8
Working safely andcomfortably
Before using your computer follow thesegeneral guidelines for setting up a safe andcomfortable work area and avoidingdiscomfort and strain
bull Keep hands and arms parallel to thefloor
bull Adjust the screen so it is perpendicular toyour line of sight and the top of thescreen is no higher than eye leve
bull Place your feet flat on the floor or on afootrest
bull Keep ventilation openings clear ofobstructions
Avoiding discomfort and injury from
repetitive strainbull Vary your activities to avoid excessive
repetitionbull Take breaks to change your position
stretch your muscles and relieve youreyes
bull Find ways to break up the work day andschedule a variety of tasks
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9
Preparing powerconnectionsProtecting from power source problems
During a power surge the voltage level ofelectricity coming into your computer canincrease to far above normal levels and causedata loss or system damage Protect yourcomputer and peripheral devices byconnecting them to a surge protector whichabsorbs voltage surges and prevents themfrom reaching your computer
An uninterruptible power supply (UPS)supplies battery power to your computerduring a power failure Although you cannotrun your computer for an extended period oftime with a UPS a UPS lets you run yourcomputer long enough to save your work andshut down your computer normally
WarningHigh voltages can enter your computer through both the
power cord and the modem connection Protect your computer byusing a surge protector If you have a telephone modem use a surgeprotector that has a modem jack If you have a cable modem usea surge protector that has an antennacable TV jack During anelectrical storm unplug both the surge protector and the modem
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Chapter 2 Setting Up and Getting Started
10
Checking the voltage selection
The power supply a component built into yourcomputer provides power to the systemboard add-in cards and peripheral devicesThe power supplyrsquos voltage selection for yourlocation is typically set at the factory but youcan change it to match the electrical serviceavailable in your usage area (such as while inanother country) Use the power selectionswitch on the back of your computer to set thevoltage to 115V or 230V
To set the voltage selection switch1 Disconnect your computerrsquos power cable2 Use a tool such as an opened paper clip
to slide the voltage selection switch tothe correct voltage position The switch islocated on the back of your computernear the power cable connector For thelocation see ldquoBackrdquo on page 4
CautionIf you set the voltage selection switch incorrectly your system
will be damaged Make sure this switch is set correctly for yourlocation before turning on your computer In the United States theutility power is supplied at a nominal 115 volts at 60 Hz The powersupply should always be set to this when your computer is operatingin the United States In other areas of the world such as Europethe utility power is supplied at 230 volts at 50 Hz If your computeris operating in an environment such as this the voltage switchshould be moved to 230
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11
Connecting to abroadband modem ornetwork
You can connect your computer to a cable orDSL (broadband ) modem or to a wiredEthernet network
To connect to a broadband modem or to anEthernet network1 Insert one end of the network cable into
the network jack on the back of yourcomputer For the location see ldquoBackrdquoon page 4
2 Insert the other end of the network cable
into a cable modem DSL modem ornetwork jack
Connecting a dial-upmodem
Your computer may have a 56K modem thatyou can use with a standard telephone line toconnect to the internet or fax documents
To connect the modem1 Insert one end of the modem cable into
the modem jack on the modem at theback of your computer For the locationsee ldquoBackrdquo on page 4
ImportantYour computer may be equipped with a built-in Ethernet
(network) jack For information about setting up a wired or wireless Ethernet network
WarningTo reduce the risk of fire use only No 26 AWG or larger
telecommunications line cord
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Chapter 2 Setting Up and Getting Started
12
2 Insert the other end of the modem cableinto a telephone wall jack (The modemwill not work with digital or PBXtelephone lines)
3 If you want you can connect a telephoneto the jack on the modem on theback of your computer
Using the World Wide WebThe World Wide Web is a multimedia window to theInternet that gives you access to millions ofinformation sourcesInformation on the Web comes to you on Web pages which are electronic documents that you view using aWeb page display program called a browser You canuse any of the commercially available Web browserslike Microsoft Internet Explorer or Netscape NavigatorWeb pages can contain text animations music and
other multimedia features A group of related Webpages is called a Web site You can access Web sitesto shop track investments read the news downloadprograms and much moreYou can explore a Web site or visit other Web sites byclicking areas on a Web page called links or hyperlinks A link may be colored or underlined text a picture oran animated image You can identify a link by movingthe mouse pointer over it If the pointer changes to ahand the item is a linkTo learn more about using the Web browser featuresclick Help in the menu bar
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13
Connecting to a Web siteAfter you set up an account with an Internet serviceprovider (ISP) you can access the many information
sources on the World Wide WebTo connect to a Web site1 Connect to your Internet account2 Depending on the method you use to connect to
your Internet account you may need to startyour Web browser Click (Start ) then clickInternet Your default Web browser opensshowing an opening page or welcome screen
3 To go to a different Web site type the address (called a URL for ldquoUniversal Resource Locatorrdquo)in the browser address bar (for examplewwwemachinescom ) then click GO on thebrowser address bar
- OR -On the current Web page click a link to a Website
The Web browser locates the server computer onthe Internet downloads (transfers) data to yourcomputer and displays the page on the site thatyou requested
Sometimes Web pages display slowly The speed thata Web page displays on your screen depends on thecomplexity of the Web page and other Internetconditions Additionally the speed of your connectionwill determine how fast Web pages display
HelpFor more information about connecting to a Web siteclick Start then click Help and Support Type connecting to a Website in the Search Help box then press E NTER
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Chapter 2 Setting Up and Getting Started
14
Downloading files
Downloading is the process of transferring files froma computer on the Internet to your computer
To download files or programs from a Web site1 Connect to your Internet account2 In the address bar type the address of the Web
site that contains the file or program you wantto download then press E NTER
- OR -Click a link on a Web page to navigate to theWeb site containing the file that you want todownload
3 Create or locate the folder where you want tostore the file on your computer
4 Click the link on the Web page for the file thatyou want to download
5 Follow the on-screen instructions for saving thefile in the folder that you want A copy of thefile is downloaded to your computer The timethat it takes to transfer the file to your computerdepends on file size and Internet conditions
6 Open the folder that you created7 Install or view the downloaded file by
double-clicking it If applicable follow the
instructions provided on the Web site to run orinstall the program
CautionTo protect your computer against viruses make sure that you
scan the files you download
HelpFor more information about downloading files click
Start then click Help and Support Type downloading files in theSearch Help box then click E NTER
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15
Ethernet networking
Wired Ethernet networkingAn wired Ethernet network consists of two or morecomputers connected together through an Ethernetcable This connection type is commonly used in officesaround the world and can be used to build computernetworks in the home
Ethernet Fast Ethernet or Gigabit Ethernet
Ethernet is available at three different speedsStandard Ethernet runs at 10 Mbps Fast Ethernet runsat 100 Mbps and Gigabit Ethernet runs at 1000 MbpsMost home networks are built using Standard or FastEthernet components Business networks are typicallybuilt using Fast or Gigabit Ethernet componentsTo create a wired Ethernet network you or yourelectrician must install special Ethernet cables in yourhome or office
Using a routerThe most common way to set up a wired Ethernetnetwork is Dynamic Host Control Protocol (DHCP)using a router A DHCP network configuration uses arouter to automatically assign IP addresses to eachcomputer or network device For information onsetting up a router see the routerrsquos documentation
Example router-based Ethernet networkThe following is an example of a wired Ethernetnetwork The network is made up of a router a cableor DSL modem your computers and cables connecting
each of these components The router is the centralcontrol point for the network
ImportantCheck local code requirements before installing Ethernet cable
or other wiring in your home or office Your municipality mayrequire you to obtain a permit and hire a licensed installer
TipTo add the ability to access a wireless Ethernet network to
your wired Ethernet network connect an access point to the routeror use a router that has a built-in access point
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Chapter 2 Setting Up and Getting Started
16
Attached to the router are all of your computers orEthernet-ready devices Also connected to the routeris a cable or DSL modem that provides access to theInternet
Equipment you need for a router-basedEthernet network
For a wired Ethernet network you need
bull Two or more computers with Ethernet jacksbull One routerbull One broadband Internet connection (optional)bull Ethernet cables connecting all of the network
equipment
ImportantFor best results all Ethernet components should be either
standard Ethernet (10 Mbps) Fast Ethernet (100 Mbps or 10100)or Gigabit Ethernet (1000 Mbps or 101001000) A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component
CableDSLmodem
Router
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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Chapter 2
7
Setting Up andGetting Started
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Chapter 2 Setting Up and Getting Started
8
Working safely andcomfortably
Before using your computer follow thesegeneral guidelines for setting up a safe andcomfortable work area and avoidingdiscomfort and strain
bull Keep hands and arms parallel to thefloor
bull Adjust the screen so it is perpendicular toyour line of sight and the top of thescreen is no higher than eye leve
bull Place your feet flat on the floor or on afootrest
bull Keep ventilation openings clear ofobstructions
Avoiding discomfort and injury from
repetitive strainbull Vary your activities to avoid excessive
repetitionbull Take breaks to change your position
stretch your muscles and relieve youreyes
bull Find ways to break up the work day andschedule a variety of tasks
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9
Preparing powerconnectionsProtecting from power source problems
During a power surge the voltage level ofelectricity coming into your computer canincrease to far above normal levels and causedata loss or system damage Protect yourcomputer and peripheral devices byconnecting them to a surge protector whichabsorbs voltage surges and prevents themfrom reaching your computer
An uninterruptible power supply (UPS)supplies battery power to your computerduring a power failure Although you cannotrun your computer for an extended period oftime with a UPS a UPS lets you run yourcomputer long enough to save your work andshut down your computer normally
WarningHigh voltages can enter your computer through both the
power cord and the modem connection Protect your computer byusing a surge protector If you have a telephone modem use a surgeprotector that has a modem jack If you have a cable modem usea surge protector that has an antennacable TV jack During anelectrical storm unplug both the surge protector and the modem
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Chapter 2 Setting Up and Getting Started
10
Checking the voltage selection
The power supply a component built into yourcomputer provides power to the systemboard add-in cards and peripheral devicesThe power supplyrsquos voltage selection for yourlocation is typically set at the factory but youcan change it to match the electrical serviceavailable in your usage area (such as while inanother country) Use the power selectionswitch on the back of your computer to set thevoltage to 115V or 230V
To set the voltage selection switch1 Disconnect your computerrsquos power cable2 Use a tool such as an opened paper clip
to slide the voltage selection switch tothe correct voltage position The switch islocated on the back of your computernear the power cable connector For thelocation see ldquoBackrdquo on page 4
CautionIf you set the voltage selection switch incorrectly your system
will be damaged Make sure this switch is set correctly for yourlocation before turning on your computer In the United States theutility power is supplied at a nominal 115 volts at 60 Hz The powersupply should always be set to this when your computer is operatingin the United States In other areas of the world such as Europethe utility power is supplied at 230 volts at 50 Hz If your computeris operating in an environment such as this the voltage switchshould be moved to 230
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11
Connecting to abroadband modem ornetwork
You can connect your computer to a cable orDSL (broadband ) modem or to a wiredEthernet network
To connect to a broadband modem or to anEthernet network1 Insert one end of the network cable into
the network jack on the back of yourcomputer For the location see ldquoBackrdquoon page 4
2 Insert the other end of the network cable
into a cable modem DSL modem ornetwork jack
Connecting a dial-upmodem
Your computer may have a 56K modem thatyou can use with a standard telephone line toconnect to the internet or fax documents
To connect the modem1 Insert one end of the modem cable into
the modem jack on the modem at theback of your computer For the locationsee ldquoBackrdquo on page 4
ImportantYour computer may be equipped with a built-in Ethernet
(network) jack For information about setting up a wired or wireless Ethernet network
WarningTo reduce the risk of fire use only No 26 AWG or larger
telecommunications line cord
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Chapter 2 Setting Up and Getting Started
12
2 Insert the other end of the modem cableinto a telephone wall jack (The modemwill not work with digital or PBXtelephone lines)
3 If you want you can connect a telephoneto the jack on the modem on theback of your computer
Using the World Wide WebThe World Wide Web is a multimedia window to theInternet that gives you access to millions ofinformation sourcesInformation on the Web comes to you on Web pages which are electronic documents that you view using aWeb page display program called a browser You canuse any of the commercially available Web browserslike Microsoft Internet Explorer or Netscape NavigatorWeb pages can contain text animations music and
other multimedia features A group of related Webpages is called a Web site You can access Web sitesto shop track investments read the news downloadprograms and much moreYou can explore a Web site or visit other Web sites byclicking areas on a Web page called links or hyperlinks A link may be colored or underlined text a picture oran animated image You can identify a link by movingthe mouse pointer over it If the pointer changes to ahand the item is a linkTo learn more about using the Web browser featuresclick Help in the menu bar
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13
Connecting to a Web siteAfter you set up an account with an Internet serviceprovider (ISP) you can access the many information
sources on the World Wide WebTo connect to a Web site1 Connect to your Internet account2 Depending on the method you use to connect to
your Internet account you may need to startyour Web browser Click (Start ) then clickInternet Your default Web browser opensshowing an opening page or welcome screen
3 To go to a different Web site type the address (called a URL for ldquoUniversal Resource Locatorrdquo)in the browser address bar (for examplewwwemachinescom ) then click GO on thebrowser address bar
- OR -On the current Web page click a link to a Website
The Web browser locates the server computer onthe Internet downloads (transfers) data to yourcomputer and displays the page on the site thatyou requested
Sometimes Web pages display slowly The speed thata Web page displays on your screen depends on thecomplexity of the Web page and other Internetconditions Additionally the speed of your connectionwill determine how fast Web pages display
HelpFor more information about connecting to a Web siteclick Start then click Help and Support Type connecting to a Website in the Search Help box then press E NTER
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Chapter 2 Setting Up and Getting Started
14
Downloading files
Downloading is the process of transferring files froma computer on the Internet to your computer
To download files or programs from a Web site1 Connect to your Internet account2 In the address bar type the address of the Web
site that contains the file or program you wantto download then press E NTER
- OR -Click a link on a Web page to navigate to theWeb site containing the file that you want todownload
3 Create or locate the folder where you want tostore the file on your computer
4 Click the link on the Web page for the file thatyou want to download
5 Follow the on-screen instructions for saving thefile in the folder that you want A copy of thefile is downloaded to your computer The timethat it takes to transfer the file to your computerdepends on file size and Internet conditions
6 Open the folder that you created7 Install or view the downloaded file by
double-clicking it If applicable follow the
instructions provided on the Web site to run orinstall the program
CautionTo protect your computer against viruses make sure that you
scan the files you download
HelpFor more information about downloading files click
Start then click Help and Support Type downloading files in theSearch Help box then click E NTER
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15
Ethernet networking
Wired Ethernet networkingAn wired Ethernet network consists of two or morecomputers connected together through an Ethernetcable This connection type is commonly used in officesaround the world and can be used to build computernetworks in the home
Ethernet Fast Ethernet or Gigabit Ethernet
Ethernet is available at three different speedsStandard Ethernet runs at 10 Mbps Fast Ethernet runsat 100 Mbps and Gigabit Ethernet runs at 1000 MbpsMost home networks are built using Standard or FastEthernet components Business networks are typicallybuilt using Fast or Gigabit Ethernet componentsTo create a wired Ethernet network you or yourelectrician must install special Ethernet cables in yourhome or office
Using a routerThe most common way to set up a wired Ethernetnetwork is Dynamic Host Control Protocol (DHCP)using a router A DHCP network configuration uses arouter to automatically assign IP addresses to eachcomputer or network device For information onsetting up a router see the routerrsquos documentation
Example router-based Ethernet networkThe following is an example of a wired Ethernetnetwork The network is made up of a router a cableor DSL modem your computers and cables connecting
each of these components The router is the centralcontrol point for the network
ImportantCheck local code requirements before installing Ethernet cable
or other wiring in your home or office Your municipality mayrequire you to obtain a permit and hire a licensed installer
TipTo add the ability to access a wireless Ethernet network to
your wired Ethernet network connect an access point to the routeror use a router that has a built-in access point
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Chapter 2 Setting Up and Getting Started
16
Attached to the router are all of your computers orEthernet-ready devices Also connected to the routeris a cable or DSL modem that provides access to theInternet
Equipment you need for a router-basedEthernet network
For a wired Ethernet network you need
bull Two or more computers with Ethernet jacksbull One routerbull One broadband Internet connection (optional)bull Ethernet cables connecting all of the network
equipment
ImportantFor best results all Ethernet components should be either
standard Ethernet (10 Mbps) Fast Ethernet (100 Mbps or 10100)or Gigabit Ethernet (1000 Mbps or 101001000) A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component
CableDSLmodem
Router
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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Chapter 2 Setting Up and Getting Started
8
Working safely andcomfortably
Before using your computer follow thesegeneral guidelines for setting up a safe andcomfortable work area and avoidingdiscomfort and strain
bull Keep hands and arms parallel to thefloor
bull Adjust the screen so it is perpendicular toyour line of sight and the top of thescreen is no higher than eye leve
bull Place your feet flat on the floor or on afootrest
bull Keep ventilation openings clear ofobstructions
Avoiding discomfort and injury from
repetitive strainbull Vary your activities to avoid excessive
repetitionbull Take breaks to change your position
stretch your muscles and relieve youreyes
bull Find ways to break up the work day andschedule a variety of tasks
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9
Preparing powerconnectionsProtecting from power source problems
During a power surge the voltage level ofelectricity coming into your computer canincrease to far above normal levels and causedata loss or system damage Protect yourcomputer and peripheral devices byconnecting them to a surge protector whichabsorbs voltage surges and prevents themfrom reaching your computer
An uninterruptible power supply (UPS)supplies battery power to your computerduring a power failure Although you cannotrun your computer for an extended period oftime with a UPS a UPS lets you run yourcomputer long enough to save your work andshut down your computer normally
WarningHigh voltages can enter your computer through both the
power cord and the modem connection Protect your computer byusing a surge protector If you have a telephone modem use a surgeprotector that has a modem jack If you have a cable modem usea surge protector that has an antennacable TV jack During anelectrical storm unplug both the surge protector and the modem
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Chapter 2 Setting Up and Getting Started
10
Checking the voltage selection
The power supply a component built into yourcomputer provides power to the systemboard add-in cards and peripheral devicesThe power supplyrsquos voltage selection for yourlocation is typically set at the factory but youcan change it to match the electrical serviceavailable in your usage area (such as while inanother country) Use the power selectionswitch on the back of your computer to set thevoltage to 115V or 230V
To set the voltage selection switch1 Disconnect your computerrsquos power cable2 Use a tool such as an opened paper clip
to slide the voltage selection switch tothe correct voltage position The switch islocated on the back of your computernear the power cable connector For thelocation see ldquoBackrdquo on page 4
CautionIf you set the voltage selection switch incorrectly your system
will be damaged Make sure this switch is set correctly for yourlocation before turning on your computer In the United States theutility power is supplied at a nominal 115 volts at 60 Hz The powersupply should always be set to this when your computer is operatingin the United States In other areas of the world such as Europethe utility power is supplied at 230 volts at 50 Hz If your computeris operating in an environment such as this the voltage switchshould be moved to 230
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11
Connecting to abroadband modem ornetwork
You can connect your computer to a cable orDSL (broadband ) modem or to a wiredEthernet network
To connect to a broadband modem or to anEthernet network1 Insert one end of the network cable into
the network jack on the back of yourcomputer For the location see ldquoBackrdquoon page 4
2 Insert the other end of the network cable
into a cable modem DSL modem ornetwork jack
Connecting a dial-upmodem
Your computer may have a 56K modem thatyou can use with a standard telephone line toconnect to the internet or fax documents
To connect the modem1 Insert one end of the modem cable into
the modem jack on the modem at theback of your computer For the locationsee ldquoBackrdquo on page 4
ImportantYour computer may be equipped with a built-in Ethernet
(network) jack For information about setting up a wired or wireless Ethernet network
WarningTo reduce the risk of fire use only No 26 AWG or larger
telecommunications line cord
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Chapter 2 Setting Up and Getting Started
12
2 Insert the other end of the modem cableinto a telephone wall jack (The modemwill not work with digital or PBXtelephone lines)
3 If you want you can connect a telephoneto the jack on the modem on theback of your computer
Using the World Wide WebThe World Wide Web is a multimedia window to theInternet that gives you access to millions ofinformation sourcesInformation on the Web comes to you on Web pages which are electronic documents that you view using aWeb page display program called a browser You canuse any of the commercially available Web browserslike Microsoft Internet Explorer or Netscape NavigatorWeb pages can contain text animations music and
other multimedia features A group of related Webpages is called a Web site You can access Web sitesto shop track investments read the news downloadprograms and much moreYou can explore a Web site or visit other Web sites byclicking areas on a Web page called links or hyperlinks A link may be colored or underlined text a picture oran animated image You can identify a link by movingthe mouse pointer over it If the pointer changes to ahand the item is a linkTo learn more about using the Web browser featuresclick Help in the menu bar
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13
Connecting to a Web siteAfter you set up an account with an Internet serviceprovider (ISP) you can access the many information
sources on the World Wide WebTo connect to a Web site1 Connect to your Internet account2 Depending on the method you use to connect to
your Internet account you may need to startyour Web browser Click (Start ) then clickInternet Your default Web browser opensshowing an opening page or welcome screen
3 To go to a different Web site type the address (called a URL for ldquoUniversal Resource Locatorrdquo)in the browser address bar (for examplewwwemachinescom ) then click GO on thebrowser address bar
- OR -On the current Web page click a link to a Website
The Web browser locates the server computer onthe Internet downloads (transfers) data to yourcomputer and displays the page on the site thatyou requested
Sometimes Web pages display slowly The speed thata Web page displays on your screen depends on thecomplexity of the Web page and other Internetconditions Additionally the speed of your connectionwill determine how fast Web pages display
HelpFor more information about connecting to a Web siteclick Start then click Help and Support Type connecting to a Website in the Search Help box then press E NTER
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Chapter 2 Setting Up and Getting Started
14
Downloading files
Downloading is the process of transferring files froma computer on the Internet to your computer
To download files or programs from a Web site1 Connect to your Internet account2 In the address bar type the address of the Web
site that contains the file or program you wantto download then press E NTER
- OR -Click a link on a Web page to navigate to theWeb site containing the file that you want todownload
3 Create or locate the folder where you want tostore the file on your computer
4 Click the link on the Web page for the file thatyou want to download
5 Follow the on-screen instructions for saving thefile in the folder that you want A copy of thefile is downloaded to your computer The timethat it takes to transfer the file to your computerdepends on file size and Internet conditions
6 Open the folder that you created7 Install or view the downloaded file by
double-clicking it If applicable follow the
instructions provided on the Web site to run orinstall the program
CautionTo protect your computer against viruses make sure that you
scan the files you download
HelpFor more information about downloading files click
Start then click Help and Support Type downloading files in theSearch Help box then click E NTER
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15
Ethernet networking
Wired Ethernet networkingAn wired Ethernet network consists of two or morecomputers connected together through an Ethernetcable This connection type is commonly used in officesaround the world and can be used to build computernetworks in the home
Ethernet Fast Ethernet or Gigabit Ethernet
Ethernet is available at three different speedsStandard Ethernet runs at 10 Mbps Fast Ethernet runsat 100 Mbps and Gigabit Ethernet runs at 1000 MbpsMost home networks are built using Standard or FastEthernet components Business networks are typicallybuilt using Fast or Gigabit Ethernet componentsTo create a wired Ethernet network you or yourelectrician must install special Ethernet cables in yourhome or office
Using a routerThe most common way to set up a wired Ethernetnetwork is Dynamic Host Control Protocol (DHCP)using a router A DHCP network configuration uses arouter to automatically assign IP addresses to eachcomputer or network device For information onsetting up a router see the routerrsquos documentation
Example router-based Ethernet networkThe following is an example of a wired Ethernetnetwork The network is made up of a router a cableor DSL modem your computers and cables connecting
each of these components The router is the centralcontrol point for the network
ImportantCheck local code requirements before installing Ethernet cable
or other wiring in your home or office Your municipality mayrequire you to obtain a permit and hire a licensed installer
TipTo add the ability to access a wireless Ethernet network to
your wired Ethernet network connect an access point to the routeror use a router that has a built-in access point
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Chapter 2 Setting Up and Getting Started
16
Attached to the router are all of your computers orEthernet-ready devices Also connected to the routeris a cable or DSL modem that provides access to theInternet
Equipment you need for a router-basedEthernet network
For a wired Ethernet network you need
bull Two or more computers with Ethernet jacksbull One routerbull One broadband Internet connection (optional)bull Ethernet cables connecting all of the network
equipment
ImportantFor best results all Ethernet components should be either
standard Ethernet (10 Mbps) Fast Ethernet (100 Mbps or 10100)or Gigabit Ethernet (1000 Mbps or 101001000) A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component
CableDSLmodem
Router
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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9
Preparing powerconnectionsProtecting from power source problems
During a power surge the voltage level ofelectricity coming into your computer canincrease to far above normal levels and causedata loss or system damage Protect yourcomputer and peripheral devices byconnecting them to a surge protector whichabsorbs voltage surges and prevents themfrom reaching your computer
An uninterruptible power supply (UPS)supplies battery power to your computerduring a power failure Although you cannotrun your computer for an extended period oftime with a UPS a UPS lets you run yourcomputer long enough to save your work andshut down your computer normally
WarningHigh voltages can enter your computer through both the
power cord and the modem connection Protect your computer byusing a surge protector If you have a telephone modem use a surgeprotector that has a modem jack If you have a cable modem usea surge protector that has an antennacable TV jack During anelectrical storm unplug both the surge protector and the modem
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Chapter 2 Setting Up and Getting Started
10
Checking the voltage selection
The power supply a component built into yourcomputer provides power to the systemboard add-in cards and peripheral devicesThe power supplyrsquos voltage selection for yourlocation is typically set at the factory but youcan change it to match the electrical serviceavailable in your usage area (such as while inanother country) Use the power selectionswitch on the back of your computer to set thevoltage to 115V or 230V
To set the voltage selection switch1 Disconnect your computerrsquos power cable2 Use a tool such as an opened paper clip
to slide the voltage selection switch tothe correct voltage position The switch islocated on the back of your computernear the power cable connector For thelocation see ldquoBackrdquo on page 4
CautionIf you set the voltage selection switch incorrectly your system
will be damaged Make sure this switch is set correctly for yourlocation before turning on your computer In the United States theutility power is supplied at a nominal 115 volts at 60 Hz The powersupply should always be set to this when your computer is operatingin the United States In other areas of the world such as Europethe utility power is supplied at 230 volts at 50 Hz If your computeris operating in an environment such as this the voltage switchshould be moved to 230
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11
Connecting to abroadband modem ornetwork
You can connect your computer to a cable orDSL (broadband ) modem or to a wiredEthernet network
To connect to a broadband modem or to anEthernet network1 Insert one end of the network cable into
the network jack on the back of yourcomputer For the location see ldquoBackrdquoon page 4
2 Insert the other end of the network cable
into a cable modem DSL modem ornetwork jack
Connecting a dial-upmodem
Your computer may have a 56K modem thatyou can use with a standard telephone line toconnect to the internet or fax documents
To connect the modem1 Insert one end of the modem cable into
the modem jack on the modem at theback of your computer For the locationsee ldquoBackrdquo on page 4
ImportantYour computer may be equipped with a built-in Ethernet
(network) jack For information about setting up a wired or wireless Ethernet network
WarningTo reduce the risk of fire use only No 26 AWG or larger
telecommunications line cord
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Chapter 2 Setting Up and Getting Started
12
2 Insert the other end of the modem cableinto a telephone wall jack (The modemwill not work with digital or PBXtelephone lines)
3 If you want you can connect a telephoneto the jack on the modem on theback of your computer
Using the World Wide WebThe World Wide Web is a multimedia window to theInternet that gives you access to millions ofinformation sourcesInformation on the Web comes to you on Web pages which are electronic documents that you view using aWeb page display program called a browser You canuse any of the commercially available Web browserslike Microsoft Internet Explorer or Netscape NavigatorWeb pages can contain text animations music and
other multimedia features A group of related Webpages is called a Web site You can access Web sitesto shop track investments read the news downloadprograms and much moreYou can explore a Web site or visit other Web sites byclicking areas on a Web page called links or hyperlinks A link may be colored or underlined text a picture oran animated image You can identify a link by movingthe mouse pointer over it If the pointer changes to ahand the item is a linkTo learn more about using the Web browser featuresclick Help in the menu bar
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13
Connecting to a Web siteAfter you set up an account with an Internet serviceprovider (ISP) you can access the many information
sources on the World Wide WebTo connect to a Web site1 Connect to your Internet account2 Depending on the method you use to connect to
your Internet account you may need to startyour Web browser Click (Start ) then clickInternet Your default Web browser opensshowing an opening page or welcome screen
3 To go to a different Web site type the address (called a URL for ldquoUniversal Resource Locatorrdquo)in the browser address bar (for examplewwwemachinescom ) then click GO on thebrowser address bar
- OR -On the current Web page click a link to a Website
The Web browser locates the server computer onthe Internet downloads (transfers) data to yourcomputer and displays the page on the site thatyou requested
Sometimes Web pages display slowly The speed thata Web page displays on your screen depends on thecomplexity of the Web page and other Internetconditions Additionally the speed of your connectionwill determine how fast Web pages display
HelpFor more information about connecting to a Web siteclick Start then click Help and Support Type connecting to a Website in the Search Help box then press E NTER
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Chapter 2 Setting Up and Getting Started
14
Downloading files
Downloading is the process of transferring files froma computer on the Internet to your computer
To download files or programs from a Web site1 Connect to your Internet account2 In the address bar type the address of the Web
site that contains the file or program you wantto download then press E NTER
- OR -Click a link on a Web page to navigate to theWeb site containing the file that you want todownload
3 Create or locate the folder where you want tostore the file on your computer
4 Click the link on the Web page for the file thatyou want to download
5 Follow the on-screen instructions for saving thefile in the folder that you want A copy of thefile is downloaded to your computer The timethat it takes to transfer the file to your computerdepends on file size and Internet conditions
6 Open the folder that you created7 Install or view the downloaded file by
double-clicking it If applicable follow the
instructions provided on the Web site to run orinstall the program
CautionTo protect your computer against viruses make sure that you
scan the files you download
HelpFor more information about downloading files click
Start then click Help and Support Type downloading files in theSearch Help box then click E NTER
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15
Ethernet networking
Wired Ethernet networkingAn wired Ethernet network consists of two or morecomputers connected together through an Ethernetcable This connection type is commonly used in officesaround the world and can be used to build computernetworks in the home
Ethernet Fast Ethernet or Gigabit Ethernet
Ethernet is available at three different speedsStandard Ethernet runs at 10 Mbps Fast Ethernet runsat 100 Mbps and Gigabit Ethernet runs at 1000 MbpsMost home networks are built using Standard or FastEthernet components Business networks are typicallybuilt using Fast or Gigabit Ethernet componentsTo create a wired Ethernet network you or yourelectrician must install special Ethernet cables in yourhome or office
Using a routerThe most common way to set up a wired Ethernetnetwork is Dynamic Host Control Protocol (DHCP)using a router A DHCP network configuration uses arouter to automatically assign IP addresses to eachcomputer or network device For information onsetting up a router see the routerrsquos documentation
Example router-based Ethernet networkThe following is an example of a wired Ethernetnetwork The network is made up of a router a cableor DSL modem your computers and cables connecting
each of these components The router is the centralcontrol point for the network
ImportantCheck local code requirements before installing Ethernet cable
or other wiring in your home or office Your municipality mayrequire you to obtain a permit and hire a licensed installer
TipTo add the ability to access a wireless Ethernet network to
your wired Ethernet network connect an access point to the routeror use a router that has a built-in access point
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Chapter 2 Setting Up and Getting Started
16
Attached to the router are all of your computers orEthernet-ready devices Also connected to the routeris a cable or DSL modem that provides access to theInternet
Equipment you need for a router-basedEthernet network
For a wired Ethernet network you need
bull Two or more computers with Ethernet jacksbull One routerbull One broadband Internet connection (optional)bull Ethernet cables connecting all of the network
equipment
ImportantFor best results all Ethernet components should be either
standard Ethernet (10 Mbps) Fast Ethernet (100 Mbps or 10100)or Gigabit Ethernet (1000 Mbps or 101001000) A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component
CableDSLmodem
Router
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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Chapter 2 Setting Up and Getting Started
10
Checking the voltage selection
The power supply a component built into yourcomputer provides power to the systemboard add-in cards and peripheral devicesThe power supplyrsquos voltage selection for yourlocation is typically set at the factory but youcan change it to match the electrical serviceavailable in your usage area (such as while inanother country) Use the power selectionswitch on the back of your computer to set thevoltage to 115V or 230V
To set the voltage selection switch1 Disconnect your computerrsquos power cable2 Use a tool such as an opened paper clip
to slide the voltage selection switch tothe correct voltage position The switch islocated on the back of your computernear the power cable connector For thelocation see ldquoBackrdquo on page 4
CautionIf you set the voltage selection switch incorrectly your system
will be damaged Make sure this switch is set correctly for yourlocation before turning on your computer In the United States theutility power is supplied at a nominal 115 volts at 60 Hz The powersupply should always be set to this when your computer is operatingin the United States In other areas of the world such as Europethe utility power is supplied at 230 volts at 50 Hz If your computeris operating in an environment such as this the voltage switchshould be moved to 230
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11
Connecting to abroadband modem ornetwork
You can connect your computer to a cable orDSL (broadband ) modem or to a wiredEthernet network
To connect to a broadband modem or to anEthernet network1 Insert one end of the network cable into
the network jack on the back of yourcomputer For the location see ldquoBackrdquoon page 4
2 Insert the other end of the network cable
into a cable modem DSL modem ornetwork jack
Connecting a dial-upmodem
Your computer may have a 56K modem thatyou can use with a standard telephone line toconnect to the internet or fax documents
To connect the modem1 Insert one end of the modem cable into
the modem jack on the modem at theback of your computer For the locationsee ldquoBackrdquo on page 4
ImportantYour computer may be equipped with a built-in Ethernet
(network) jack For information about setting up a wired or wireless Ethernet network
WarningTo reduce the risk of fire use only No 26 AWG or larger
telecommunications line cord
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Chapter 2 Setting Up and Getting Started
12
2 Insert the other end of the modem cableinto a telephone wall jack (The modemwill not work with digital or PBXtelephone lines)
3 If you want you can connect a telephoneto the jack on the modem on theback of your computer
Using the World Wide WebThe World Wide Web is a multimedia window to theInternet that gives you access to millions ofinformation sourcesInformation on the Web comes to you on Web pages which are electronic documents that you view using aWeb page display program called a browser You canuse any of the commercially available Web browserslike Microsoft Internet Explorer or Netscape NavigatorWeb pages can contain text animations music and
other multimedia features A group of related Webpages is called a Web site You can access Web sitesto shop track investments read the news downloadprograms and much moreYou can explore a Web site or visit other Web sites byclicking areas on a Web page called links or hyperlinks A link may be colored or underlined text a picture oran animated image You can identify a link by movingthe mouse pointer over it If the pointer changes to ahand the item is a linkTo learn more about using the Web browser featuresclick Help in the menu bar
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13
Connecting to a Web siteAfter you set up an account with an Internet serviceprovider (ISP) you can access the many information
sources on the World Wide WebTo connect to a Web site1 Connect to your Internet account2 Depending on the method you use to connect to
your Internet account you may need to startyour Web browser Click (Start ) then clickInternet Your default Web browser opensshowing an opening page or welcome screen
3 To go to a different Web site type the address (called a URL for ldquoUniversal Resource Locatorrdquo)in the browser address bar (for examplewwwemachinescom ) then click GO on thebrowser address bar
- OR -On the current Web page click a link to a Website
The Web browser locates the server computer onthe Internet downloads (transfers) data to yourcomputer and displays the page on the site thatyou requested
Sometimes Web pages display slowly The speed thata Web page displays on your screen depends on thecomplexity of the Web page and other Internetconditions Additionally the speed of your connectionwill determine how fast Web pages display
HelpFor more information about connecting to a Web siteclick Start then click Help and Support Type connecting to a Website in the Search Help box then press E NTER
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Chapter 2 Setting Up and Getting Started
14
Downloading files
Downloading is the process of transferring files froma computer on the Internet to your computer
To download files or programs from a Web site1 Connect to your Internet account2 In the address bar type the address of the Web
site that contains the file or program you wantto download then press E NTER
- OR -Click a link on a Web page to navigate to theWeb site containing the file that you want todownload
3 Create or locate the folder where you want tostore the file on your computer
4 Click the link on the Web page for the file thatyou want to download
5 Follow the on-screen instructions for saving thefile in the folder that you want A copy of thefile is downloaded to your computer The timethat it takes to transfer the file to your computerdepends on file size and Internet conditions
6 Open the folder that you created7 Install or view the downloaded file by
double-clicking it If applicable follow the
instructions provided on the Web site to run orinstall the program
CautionTo protect your computer against viruses make sure that you
scan the files you download
HelpFor more information about downloading files click
Start then click Help and Support Type downloading files in theSearch Help box then click E NTER
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15
Ethernet networking
Wired Ethernet networkingAn wired Ethernet network consists of two or morecomputers connected together through an Ethernetcable This connection type is commonly used in officesaround the world and can be used to build computernetworks in the home
Ethernet Fast Ethernet or Gigabit Ethernet
Ethernet is available at three different speedsStandard Ethernet runs at 10 Mbps Fast Ethernet runsat 100 Mbps and Gigabit Ethernet runs at 1000 MbpsMost home networks are built using Standard or FastEthernet components Business networks are typicallybuilt using Fast or Gigabit Ethernet componentsTo create a wired Ethernet network you or yourelectrician must install special Ethernet cables in yourhome or office
Using a routerThe most common way to set up a wired Ethernetnetwork is Dynamic Host Control Protocol (DHCP)using a router A DHCP network configuration uses arouter to automatically assign IP addresses to eachcomputer or network device For information onsetting up a router see the routerrsquos documentation
Example router-based Ethernet networkThe following is an example of a wired Ethernetnetwork The network is made up of a router a cableor DSL modem your computers and cables connecting
each of these components The router is the centralcontrol point for the network
ImportantCheck local code requirements before installing Ethernet cable
or other wiring in your home or office Your municipality mayrequire you to obtain a permit and hire a licensed installer
TipTo add the ability to access a wireless Ethernet network to
your wired Ethernet network connect an access point to the routeror use a router that has a built-in access point
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Chapter 2 Setting Up and Getting Started
16
Attached to the router are all of your computers orEthernet-ready devices Also connected to the routeris a cable or DSL modem that provides access to theInternet
Equipment you need for a router-basedEthernet network
For a wired Ethernet network you need
bull Two or more computers with Ethernet jacksbull One routerbull One broadband Internet connection (optional)bull Ethernet cables connecting all of the network
equipment
ImportantFor best results all Ethernet components should be either
standard Ethernet (10 Mbps) Fast Ethernet (100 Mbps or 10100)or Gigabit Ethernet (1000 Mbps or 101001000) A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component
CableDSLmodem
Router
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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11
Connecting to abroadband modem ornetwork
You can connect your computer to a cable orDSL (broadband ) modem or to a wiredEthernet network
To connect to a broadband modem or to anEthernet network1 Insert one end of the network cable into
the network jack on the back of yourcomputer For the location see ldquoBackrdquoon page 4
2 Insert the other end of the network cable
into a cable modem DSL modem ornetwork jack
Connecting a dial-upmodem
Your computer may have a 56K modem thatyou can use with a standard telephone line toconnect to the internet or fax documents
To connect the modem1 Insert one end of the modem cable into
the modem jack on the modem at theback of your computer For the locationsee ldquoBackrdquo on page 4
ImportantYour computer may be equipped with a built-in Ethernet
(network) jack For information about setting up a wired or wireless Ethernet network
WarningTo reduce the risk of fire use only No 26 AWG or larger
telecommunications line cord
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Chapter 2 Setting Up and Getting Started
12
2 Insert the other end of the modem cableinto a telephone wall jack (The modemwill not work with digital or PBXtelephone lines)
3 If you want you can connect a telephoneto the jack on the modem on theback of your computer
Using the World Wide WebThe World Wide Web is a multimedia window to theInternet that gives you access to millions ofinformation sourcesInformation on the Web comes to you on Web pages which are electronic documents that you view using aWeb page display program called a browser You canuse any of the commercially available Web browserslike Microsoft Internet Explorer or Netscape NavigatorWeb pages can contain text animations music and
other multimedia features A group of related Webpages is called a Web site You can access Web sitesto shop track investments read the news downloadprograms and much moreYou can explore a Web site or visit other Web sites byclicking areas on a Web page called links or hyperlinks A link may be colored or underlined text a picture oran animated image You can identify a link by movingthe mouse pointer over it If the pointer changes to ahand the item is a linkTo learn more about using the Web browser featuresclick Help in the menu bar
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13
Connecting to a Web siteAfter you set up an account with an Internet serviceprovider (ISP) you can access the many information
sources on the World Wide WebTo connect to a Web site1 Connect to your Internet account2 Depending on the method you use to connect to
your Internet account you may need to startyour Web browser Click (Start ) then clickInternet Your default Web browser opensshowing an opening page or welcome screen
3 To go to a different Web site type the address (called a URL for ldquoUniversal Resource Locatorrdquo)in the browser address bar (for examplewwwemachinescom ) then click GO on thebrowser address bar
- OR -On the current Web page click a link to a Website
The Web browser locates the server computer onthe Internet downloads (transfers) data to yourcomputer and displays the page on the site thatyou requested
Sometimes Web pages display slowly The speed thata Web page displays on your screen depends on thecomplexity of the Web page and other Internetconditions Additionally the speed of your connectionwill determine how fast Web pages display
HelpFor more information about connecting to a Web siteclick Start then click Help and Support Type connecting to a Website in the Search Help box then press E NTER
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Chapter 2 Setting Up and Getting Started
14
Downloading files
Downloading is the process of transferring files froma computer on the Internet to your computer
To download files or programs from a Web site1 Connect to your Internet account2 In the address bar type the address of the Web
site that contains the file or program you wantto download then press E NTER
- OR -Click a link on a Web page to navigate to theWeb site containing the file that you want todownload
3 Create or locate the folder where you want tostore the file on your computer
4 Click the link on the Web page for the file thatyou want to download
5 Follow the on-screen instructions for saving thefile in the folder that you want A copy of thefile is downloaded to your computer The timethat it takes to transfer the file to your computerdepends on file size and Internet conditions
6 Open the folder that you created7 Install or view the downloaded file by
double-clicking it If applicable follow the
instructions provided on the Web site to run orinstall the program
CautionTo protect your computer against viruses make sure that you
scan the files you download
HelpFor more information about downloading files click
Start then click Help and Support Type downloading files in theSearch Help box then click E NTER
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15
Ethernet networking
Wired Ethernet networkingAn wired Ethernet network consists of two or morecomputers connected together through an Ethernetcable This connection type is commonly used in officesaround the world and can be used to build computernetworks in the home
Ethernet Fast Ethernet or Gigabit Ethernet
Ethernet is available at three different speedsStandard Ethernet runs at 10 Mbps Fast Ethernet runsat 100 Mbps and Gigabit Ethernet runs at 1000 MbpsMost home networks are built using Standard or FastEthernet components Business networks are typicallybuilt using Fast or Gigabit Ethernet componentsTo create a wired Ethernet network you or yourelectrician must install special Ethernet cables in yourhome or office
Using a routerThe most common way to set up a wired Ethernetnetwork is Dynamic Host Control Protocol (DHCP)using a router A DHCP network configuration uses arouter to automatically assign IP addresses to eachcomputer or network device For information onsetting up a router see the routerrsquos documentation
Example router-based Ethernet networkThe following is an example of a wired Ethernetnetwork The network is made up of a router a cableor DSL modem your computers and cables connecting
each of these components The router is the centralcontrol point for the network
ImportantCheck local code requirements before installing Ethernet cable
or other wiring in your home or office Your municipality mayrequire you to obtain a permit and hire a licensed installer
TipTo add the ability to access a wireless Ethernet network to
your wired Ethernet network connect an access point to the routeror use a router that has a built-in access point
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Chapter 2 Setting Up and Getting Started
16
Attached to the router are all of your computers orEthernet-ready devices Also connected to the routeris a cable or DSL modem that provides access to theInternet
Equipment you need for a router-basedEthernet network
For a wired Ethernet network you need
bull Two or more computers with Ethernet jacksbull One routerbull One broadband Internet connection (optional)bull Ethernet cables connecting all of the network
equipment
ImportantFor best results all Ethernet components should be either
standard Ethernet (10 Mbps) Fast Ethernet (100 Mbps or 10100)or Gigabit Ethernet (1000 Mbps or 101001000) A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component
CableDSLmodem
Router
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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Chapter 2 Setting Up and Getting Started
12
2 Insert the other end of the modem cableinto a telephone wall jack (The modemwill not work with digital or PBXtelephone lines)
3 If you want you can connect a telephoneto the jack on the modem on theback of your computer
Using the World Wide WebThe World Wide Web is a multimedia window to theInternet that gives you access to millions ofinformation sourcesInformation on the Web comes to you on Web pages which are electronic documents that you view using aWeb page display program called a browser You canuse any of the commercially available Web browserslike Microsoft Internet Explorer or Netscape NavigatorWeb pages can contain text animations music and
other multimedia features A group of related Webpages is called a Web site You can access Web sitesto shop track investments read the news downloadprograms and much moreYou can explore a Web site or visit other Web sites byclicking areas on a Web page called links or hyperlinks A link may be colored or underlined text a picture oran animated image You can identify a link by movingthe mouse pointer over it If the pointer changes to ahand the item is a linkTo learn more about using the Web browser featuresclick Help in the menu bar
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13
Connecting to a Web siteAfter you set up an account with an Internet serviceprovider (ISP) you can access the many information
sources on the World Wide WebTo connect to a Web site1 Connect to your Internet account2 Depending on the method you use to connect to
your Internet account you may need to startyour Web browser Click (Start ) then clickInternet Your default Web browser opensshowing an opening page or welcome screen
3 To go to a different Web site type the address (called a URL for ldquoUniversal Resource Locatorrdquo)in the browser address bar (for examplewwwemachinescom ) then click GO on thebrowser address bar
- OR -On the current Web page click a link to a Website
The Web browser locates the server computer onthe Internet downloads (transfers) data to yourcomputer and displays the page on the site thatyou requested
Sometimes Web pages display slowly The speed thata Web page displays on your screen depends on thecomplexity of the Web page and other Internetconditions Additionally the speed of your connectionwill determine how fast Web pages display
HelpFor more information about connecting to a Web siteclick Start then click Help and Support Type connecting to a Website in the Search Help box then press E NTER
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Chapter 2 Setting Up and Getting Started
14
Downloading files
Downloading is the process of transferring files froma computer on the Internet to your computer
To download files or programs from a Web site1 Connect to your Internet account2 In the address bar type the address of the Web
site that contains the file or program you wantto download then press E NTER
- OR -Click a link on a Web page to navigate to theWeb site containing the file that you want todownload
3 Create or locate the folder where you want tostore the file on your computer
4 Click the link on the Web page for the file thatyou want to download
5 Follow the on-screen instructions for saving thefile in the folder that you want A copy of thefile is downloaded to your computer The timethat it takes to transfer the file to your computerdepends on file size and Internet conditions
6 Open the folder that you created7 Install or view the downloaded file by
double-clicking it If applicable follow the
instructions provided on the Web site to run orinstall the program
CautionTo protect your computer against viruses make sure that you
scan the files you download
HelpFor more information about downloading files click
Start then click Help and Support Type downloading files in theSearch Help box then click E NTER
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15
Ethernet networking
Wired Ethernet networkingAn wired Ethernet network consists of two or morecomputers connected together through an Ethernetcable This connection type is commonly used in officesaround the world and can be used to build computernetworks in the home
Ethernet Fast Ethernet or Gigabit Ethernet
Ethernet is available at three different speedsStandard Ethernet runs at 10 Mbps Fast Ethernet runsat 100 Mbps and Gigabit Ethernet runs at 1000 MbpsMost home networks are built using Standard or FastEthernet components Business networks are typicallybuilt using Fast or Gigabit Ethernet componentsTo create a wired Ethernet network you or yourelectrician must install special Ethernet cables in yourhome or office
Using a routerThe most common way to set up a wired Ethernetnetwork is Dynamic Host Control Protocol (DHCP)using a router A DHCP network configuration uses arouter to automatically assign IP addresses to eachcomputer or network device For information onsetting up a router see the routerrsquos documentation
Example router-based Ethernet networkThe following is an example of a wired Ethernetnetwork The network is made up of a router a cableor DSL modem your computers and cables connecting
each of these components The router is the centralcontrol point for the network
ImportantCheck local code requirements before installing Ethernet cable
or other wiring in your home or office Your municipality mayrequire you to obtain a permit and hire a licensed installer
TipTo add the ability to access a wireless Ethernet network to
your wired Ethernet network connect an access point to the routeror use a router that has a built-in access point
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Chapter 2 Setting Up and Getting Started
16
Attached to the router are all of your computers orEthernet-ready devices Also connected to the routeris a cable or DSL modem that provides access to theInternet
Equipment you need for a router-basedEthernet network
For a wired Ethernet network you need
bull Two or more computers with Ethernet jacksbull One routerbull One broadband Internet connection (optional)bull Ethernet cables connecting all of the network
equipment
ImportantFor best results all Ethernet components should be either
standard Ethernet (10 Mbps) Fast Ethernet (100 Mbps or 10100)or Gigabit Ethernet (1000 Mbps or 101001000) A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component
CableDSLmodem
Router
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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43
SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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13
Connecting to a Web siteAfter you set up an account with an Internet serviceprovider (ISP) you can access the many information
sources on the World Wide WebTo connect to a Web site1 Connect to your Internet account2 Depending on the method you use to connect to
your Internet account you may need to startyour Web browser Click (Start ) then clickInternet Your default Web browser opensshowing an opening page or welcome screen
3 To go to a different Web site type the address (called a URL for ldquoUniversal Resource Locatorrdquo)in the browser address bar (for examplewwwemachinescom ) then click GO on thebrowser address bar
- OR -On the current Web page click a link to a Website
The Web browser locates the server computer onthe Internet downloads (transfers) data to yourcomputer and displays the page on the site thatyou requested
Sometimes Web pages display slowly The speed thata Web page displays on your screen depends on thecomplexity of the Web page and other Internetconditions Additionally the speed of your connectionwill determine how fast Web pages display
HelpFor more information about connecting to a Web siteclick Start then click Help and Support Type connecting to a Website in the Search Help box then press E NTER
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Chapter 2 Setting Up and Getting Started
14
Downloading files
Downloading is the process of transferring files froma computer on the Internet to your computer
To download files or programs from a Web site1 Connect to your Internet account2 In the address bar type the address of the Web
site that contains the file or program you wantto download then press E NTER
- OR -Click a link on a Web page to navigate to theWeb site containing the file that you want todownload
3 Create or locate the folder where you want tostore the file on your computer
4 Click the link on the Web page for the file thatyou want to download
5 Follow the on-screen instructions for saving thefile in the folder that you want A copy of thefile is downloaded to your computer The timethat it takes to transfer the file to your computerdepends on file size and Internet conditions
6 Open the folder that you created7 Install or view the downloaded file by
double-clicking it If applicable follow the
instructions provided on the Web site to run orinstall the program
CautionTo protect your computer against viruses make sure that you
scan the files you download
HelpFor more information about downloading files click
Start then click Help and Support Type downloading files in theSearch Help box then click E NTER
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15
Ethernet networking
Wired Ethernet networkingAn wired Ethernet network consists of two or morecomputers connected together through an Ethernetcable This connection type is commonly used in officesaround the world and can be used to build computernetworks in the home
Ethernet Fast Ethernet or Gigabit Ethernet
Ethernet is available at three different speedsStandard Ethernet runs at 10 Mbps Fast Ethernet runsat 100 Mbps and Gigabit Ethernet runs at 1000 MbpsMost home networks are built using Standard or FastEthernet components Business networks are typicallybuilt using Fast or Gigabit Ethernet componentsTo create a wired Ethernet network you or yourelectrician must install special Ethernet cables in yourhome or office
Using a routerThe most common way to set up a wired Ethernetnetwork is Dynamic Host Control Protocol (DHCP)using a router A DHCP network configuration uses arouter to automatically assign IP addresses to eachcomputer or network device For information onsetting up a router see the routerrsquos documentation
Example router-based Ethernet networkThe following is an example of a wired Ethernetnetwork The network is made up of a router a cableor DSL modem your computers and cables connecting
each of these components The router is the centralcontrol point for the network
ImportantCheck local code requirements before installing Ethernet cable
or other wiring in your home or office Your municipality mayrequire you to obtain a permit and hire a licensed installer
TipTo add the ability to access a wireless Ethernet network to
your wired Ethernet network connect an access point to the routeror use a router that has a built-in access point
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Chapter 2 Setting Up and Getting Started
16
Attached to the router are all of your computers orEthernet-ready devices Also connected to the routeris a cable or DSL modem that provides access to theInternet
Equipment you need for a router-basedEthernet network
For a wired Ethernet network you need
bull Two or more computers with Ethernet jacksbull One routerbull One broadband Internet connection (optional)bull Ethernet cables connecting all of the network
equipment
ImportantFor best results all Ethernet components should be either
standard Ethernet (10 Mbps) Fast Ethernet (100 Mbps or 10100)or Gigabit Ethernet (1000 Mbps or 101001000) A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component
CableDSLmodem
Router
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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Chapter 2 Setting Up and Getting Started
14
Downloading files
Downloading is the process of transferring files froma computer on the Internet to your computer
To download files or programs from a Web site1 Connect to your Internet account2 In the address bar type the address of the Web
site that contains the file or program you wantto download then press E NTER
- OR -Click a link on a Web page to navigate to theWeb site containing the file that you want todownload
3 Create or locate the folder where you want tostore the file on your computer
4 Click the link on the Web page for the file thatyou want to download
5 Follow the on-screen instructions for saving thefile in the folder that you want A copy of thefile is downloaded to your computer The timethat it takes to transfer the file to your computerdepends on file size and Internet conditions
6 Open the folder that you created7 Install or view the downloaded file by
double-clicking it If applicable follow the
instructions provided on the Web site to run orinstall the program
CautionTo protect your computer against viruses make sure that you
scan the files you download
HelpFor more information about downloading files click
Start then click Help and Support Type downloading files in theSearch Help box then click E NTER
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15
Ethernet networking
Wired Ethernet networkingAn wired Ethernet network consists of two or morecomputers connected together through an Ethernetcable This connection type is commonly used in officesaround the world and can be used to build computernetworks in the home
Ethernet Fast Ethernet or Gigabit Ethernet
Ethernet is available at three different speedsStandard Ethernet runs at 10 Mbps Fast Ethernet runsat 100 Mbps and Gigabit Ethernet runs at 1000 MbpsMost home networks are built using Standard or FastEthernet components Business networks are typicallybuilt using Fast or Gigabit Ethernet componentsTo create a wired Ethernet network you or yourelectrician must install special Ethernet cables in yourhome or office
Using a routerThe most common way to set up a wired Ethernetnetwork is Dynamic Host Control Protocol (DHCP)using a router A DHCP network configuration uses arouter to automatically assign IP addresses to eachcomputer or network device For information onsetting up a router see the routerrsquos documentation
Example router-based Ethernet networkThe following is an example of a wired Ethernetnetwork The network is made up of a router a cableor DSL modem your computers and cables connecting
each of these components The router is the centralcontrol point for the network
ImportantCheck local code requirements before installing Ethernet cable
or other wiring in your home or office Your municipality mayrequire you to obtain a permit and hire a licensed installer
TipTo add the ability to access a wireless Ethernet network to
your wired Ethernet network connect an access point to the routeror use a router that has a built-in access point
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Chapter 2 Setting Up and Getting Started
16
Attached to the router are all of your computers orEthernet-ready devices Also connected to the routeris a cable or DSL modem that provides access to theInternet
Equipment you need for a router-basedEthernet network
For a wired Ethernet network you need
bull Two or more computers with Ethernet jacksbull One routerbull One broadband Internet connection (optional)bull Ethernet cables connecting all of the network
equipment
ImportantFor best results all Ethernet components should be either
standard Ethernet (10 Mbps) Fast Ethernet (100 Mbps or 10100)or Gigabit Ethernet (1000 Mbps or 101001000) A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component
CableDSLmodem
Router
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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15
Ethernet networking
Wired Ethernet networkingAn wired Ethernet network consists of two or morecomputers connected together through an Ethernetcable This connection type is commonly used in officesaround the world and can be used to build computernetworks in the home
Ethernet Fast Ethernet or Gigabit Ethernet
Ethernet is available at three different speedsStandard Ethernet runs at 10 Mbps Fast Ethernet runsat 100 Mbps and Gigabit Ethernet runs at 1000 MbpsMost home networks are built using Standard or FastEthernet components Business networks are typicallybuilt using Fast or Gigabit Ethernet componentsTo create a wired Ethernet network you or yourelectrician must install special Ethernet cables in yourhome or office
Using a routerThe most common way to set up a wired Ethernetnetwork is Dynamic Host Control Protocol (DHCP)using a router A DHCP network configuration uses arouter to automatically assign IP addresses to eachcomputer or network device For information onsetting up a router see the routerrsquos documentation
Example router-based Ethernet networkThe following is an example of a wired Ethernetnetwork The network is made up of a router a cableor DSL modem your computers and cables connecting
each of these components The router is the centralcontrol point for the network
ImportantCheck local code requirements before installing Ethernet cable
or other wiring in your home or office Your municipality mayrequire you to obtain a permit and hire a licensed installer
TipTo add the ability to access a wireless Ethernet network to
your wired Ethernet network connect an access point to the routeror use a router that has a built-in access point
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Chapter 2 Setting Up and Getting Started
16
Attached to the router are all of your computers orEthernet-ready devices Also connected to the routeris a cable or DSL modem that provides access to theInternet
Equipment you need for a router-basedEthernet network
For a wired Ethernet network you need
bull Two or more computers with Ethernet jacksbull One routerbull One broadband Internet connection (optional)bull Ethernet cables connecting all of the network
equipment
ImportantFor best results all Ethernet components should be either
standard Ethernet (10 Mbps) Fast Ethernet (100 Mbps or 10100)or Gigabit Ethernet (1000 Mbps or 101001000) A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component
CableDSLmodem
Router
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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Chapter 2 Setting Up and Getting Started
16
Attached to the router are all of your computers orEthernet-ready devices Also connected to the routeris a cable or DSL modem that provides access to theInternet
Equipment you need for a router-basedEthernet network
For a wired Ethernet network you need
bull Two or more computers with Ethernet jacksbull One routerbull One broadband Internet connection (optional)bull Ethernet cables connecting all of the network
equipment
ImportantFor best results all Ethernet components should be either
standard Ethernet (10 Mbps) Fast Ethernet (100 Mbps or 10100)or Gigabit Ethernet (1000 Mbps or 101001000) A mixture ofcomponents rated at different speeds will result in your networkrunning at the speed of the slowest rated component
CableDSLmodem
Router
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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43
SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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17
When buying your router be sure the model includeseverything your network needs including
bull Internet security features such as a firewall toprotect your network from unwanted intruders
bull 4-port switch to eliminate the need foradditional network hardwarebull DHCP serverdynamic IP address assignment to
automatically configure network and IPaddresses
Determining if an Ethernet card is already installed onyour computer
Setting up wired Ethernet network hardware
Making sure your broadband connection works
Before you change anything about your home setupmake sure that your broadband connection is workingcorrectly To test the connection log onto the Internetusing your current setup If the connection is notworking contact your Internet service provider
Installing Ethernet cards and driversAfter you have determined the type of Ethernet youare using for your network you need to installEthernet cards and drivers on the computers that donot have Ethernet already installed Use thedocumentation that comes with your Ethernet cardsfor instructions on installing the card and any requireddriversPlug your Ethernet cable into your computerrsquos jack andthe router or the cable or DSL modem at this point ifyou have not already done so
ImportantIf you do not have a broadband connection already installed
make the necessary arrangements with your ISP Be sure to find outhow soon after the installation the line will be activatedBroadband Internet settings differ from ISP to ISP Before you beginsetting up your network you should contact your ISP for any specificinstructions they have for setting up a network
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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Chapter 2 Setting Up and Getting Started
18
Connecting network cablesWe recommend using category 5 ( Cat 5 ) unshieldedtwisted-pair cable (about 14-inch diameter with a thinouter-jacket containing eight color-coded wires) and
equipment compatible with this type of cable Thistype of cable is equipped with RJ-45 connectors (likea large telephone jack connector but with eight pins)on each endCat 5 cables are available in two different typesstraight-through cables used to connect computers toa router and crossover cables used to connect twocomputersTo determine which type of cable you have hold bothends of the cable with the connectors facing awayfrom you and with the spring clip on the bottom Forstraight-through cable the wires on both connectorsare attached to copper pins in the same order (samecolors left to right) For a crossover cable the wireson each connector are attached to the copper pins ina different order (different colors left to right)
Setting up a network using a routerIf you are setting up a network for more than two
computers and you will be connecting your networkto a high-speed Broadband Internet connection (cableor DSL modem) we recommend the use of a routerA router lets you access the Internet connection fromany network computer The router can assign IPaddresses to the computers on the network and canprovide firewall protection for your network as well
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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53
To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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19
In addition to a router you need a straight-throughcable for each computer you want to connect to thenetwork
To set up a network using a router1 Plug one end of the power adapter into the AC
connector on the router and the other end intoa grounded 110V electrical outlet
2 Turn on your computers3 Plug one end of a straight-through network
cable into any numbered port on the router(except the WAN port) The WAN port is used toconnect the router to the DSL or cable modemand is identified by a label or a switch Plug theother end of the cable into the network jack onthe computer As each computer is connected tothe router the corresponding green indicatorshould light on the front of the router indicatinga good connection
4 Repea t 3 for each computer on the network
5 For an Internet connection plug astraight-through cable into the WAN port on therouter and the other end into the Ethernet jackon the DSL or cable modem
Router
WAN port
CableDSL
modem
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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43
SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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Chapter 2 Setting Up and Getting Started
20
Establishing your Ethernet networkconnection
Naming the computers and the workgroup
Make sure that you have set up your router (wirednetwork) or access point (wireless network) If you aresetting up a wired network make sure that you haveconnected the network cabling
Configuring the TCPIP protocolA networking protocol is a language computers use totalk to each other One of several available protocolsmust be set up on each computer you plan to use onyour network We recommend you use theTransmission Control ProtocolInternet Protocol(TCPIP) which is widely accepted and compatible forlocal area networks (LANs) as well as for InternetcommunicationsWhen networking is set up in Windows TCPIP isautomatically installed as the default protocol
Using a DHCP serverIn order to use the TCPIP protocol on a computer witha router or access point router the protocol must beset to ldquoObtain an IP address from a DHCP serverrdquo Thisis typically preset when you receive your computer
Configuring your routerAfter you have named your computers and set upTCPIP on them you can configure your router usingyour Web browser For instructions see your routerrsquosdocumentation
Testing your networkNow that your home network is set up log onto oneof your computers and access a favorite Internet Website
ImportantYou must give each computer on the network a unique
Computer Name and the same Workgroup Name
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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21
Adding a printer to your networkInstead of plugging a printer into each of yourcomputers you can add a printer to your network To
add a printer to the network do one of the followingbull Connect your printer to your networkedcomputer then share the printer Forinformation about sharing printers see ldquoSharingdrives and printersrdquo on page 21
bull Connect your printer to your router or accesspoint if the router or access point includes a USBor parallel port For more information see theinstructions that came with your router or accesspoint
bull Use a printer that has built-in networkingbull Use a print server
Sharing resourcesWith a network you can share your Internetconnection drives and printers
Sharing drives and printersWith a network you can share drives (for examplehard drives and DVD drives) and printers among thecomputers connected to the network
After the drives and printers on each networkcomputer are shared you can access them as thoughthey were attached directly to your computer Thenyou can
bull View a network drivebull Open and copy files stored on other network
computersbull Print documents on network printers
Sharing drives or folders
To share drives or folders1 Click (Start ) then click Computer
ImportantTo share a printer among the network computers each
computer must have the shared printerrsquos drivers installed Follow theinstructions included with your printer to install the printer drivers
on each computer
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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Chapter 2 Setting Up and Getting Started
22
2 Right-click the drive or folder that you want toshare then click Share The Properties dialog boxopensIf you share a drive the entire contents of that
drive will be available to everyone on yournetwork If you share a folder only the contentsof that folder will be available to everyone onthe network
3 Click the Sharing tab
Click Share - OR -
If Share is grayed out click Advanced Sharing to setsharing for this drive or folder4 Click OK then click Close
Un-sharing drives and folders
To un-share drives or folders1 Click (Start ) then click Computer
2 Right-click the drive or folder that you want toun-share then click Share 3 Click Advanced Sharing then click Share this folder
(or drive) to uncheck the box4 Click Apply then click OK
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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53
To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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Chapter 2 Setting Up and Getting Started
24
Copying files across the networkTo copy files across the network1 Click (Start ) then click Computer The Computer
window opens2 Browse to the network drive that contains the
file you want to copy3 Browse to the file you want to copy4 Right-click the file then click Copy 5 Right-click the folder where you want to copy the
file to then click Paste
Printing files across the network
To print files across the network1 Open the file you want to print then click Print 2 Click the arrow button to open the printer name
list then click the network printer3 Click Print
ImportantBefore you can print a file across the network you must install
the driver for the printer on the computer you are sending the filefrom You can obtain the printer driver and installation instructionsfrom the CD that shipped with your printer or from themanufacturerrsquos Web site
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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Chapter 3
25
Troubleshooting
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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Chapter 3 Troubleshooting
26
First stepsIf you have problems with your computer trythese things first
bull Make sure that the power cord isconnected to your computer and anAC outlet and that the AC outlet issupplying power
bull If you use a power strip or surgeprotector make sure that it is turned on
bull If a peripheral device (such as a keyboardor mouse) does not work make sure thatall connections are secure
bull Make sure that your hard drive is not fullbull If an error message appears on the
screen write down the exact messageThe message may help Customer Care indiagnosing and fixing the problem
bull If you added or removed peripheraldevices review the installationprocedures you performed and makesure that you followed each instruction
bull If an error occurs in a program see theprogramrsquos printed documentation or theonline help
TroubleshootingTroubleshooting topics are listed inalphabetical order
HelpFor more information about troubleshooting click Start
then click Help and Support Type troubleshooting in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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43
SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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53
To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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Chapter 3 Troubleshooting
28
bull Make sure that all computers are usingthe same Subnet Mask
bull If you assigned IP addresses to thecomputers make sure that all computers
have different IP addresses For homenetworks IP addresses should be192168NN where N is a number youassign between 0 and 254 The first Nshould be the same for all computers onyour network and the second N should bedifferent for all computers on yournetwork
The computer does not recognize an add-in
Ethernet cardbull Shut down and restart your computerbull Make sure that you have installed the
required software For more informationsee the documentation that came withyour Ethernet card
bull Reseat the card For more informationabout your Ethernet card see thedocumentation that came with your
Ethernet cardYour Ethernet network is running slower thanyou expect
bull If your Ethernet network is runningslower than you expect check the speedof each Ethernet component For bestresults all Ethernet components shouldbe standard Ethernet (10 Mbps) FastEthernet (100 Mbps or 10100 Mbps) orGigabit Ethernet (1000 Mbps or101001000 Mbps) A mixture ofEthernet Fast Ethernet and GigabitEthernet components will result in yournetwork running at the slowestcomponent speed
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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53
To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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31
You see a ldquoNon-system diskrdquo or ldquodisk errorrdquoerror message
bull Your hard drive may have becomedamaged
InternetSee also ldquoModem (dial-up)rdquo on page 34
You cannot connect to the Internetbull If you are using a dial-up modem make
sure that the modem cable is pluggedinto the modem jack and not theEthernet network jack See your setupposter to make sure that the connectionshave been made correctly- OR -If you are using a cable or DSL modemmake sure that the modem cable isplugged into the Ethernet network jackand not the modem jack See your setupposter to make sure that the connectionshave been made correctly
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP technicalsupport for help
bull Make sure that you do not have aproblem with your modem For moreinformation ldquoModem (dial-up)rdquo onpage 34
HelpFor more information about troubleshooting Internet
connections click Start then click Help and Support Typetroubleshooting connections in the Search box then press E NTER
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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Chapter 3 Troubleshooting
32
You see an ldquoUnable to locate hostrdquo messageand are unable to browse the Internet
bull This problem can occur when you havetyped a URL (Web address) incorrectly
you have lost your Internet connectionor your ISP is having technical difficultiesbull Double-check the URL or try a different
URL If the error message still appearsdisconnect from the ISP connection andclose your browser then reconnect andopen the browser If you still get theerror your ISP may be having technicaldifficulties
Connecting to a Web site takes too longMany factors can affect Internet performance
bull The condition of the telephone lines inyour residence or at your local telephoneservice
bull The condition of the Internet computersto which you connect and the number ofusers accessing those computers
bull The complexity of graphics andmultimedia on Web pages
bull Having multiple Web browsers openperforming multiple downloads andhaving multiple programs open on yourcomputer
People are sending you e-mail messages butyou have not received any mail
bull Click the receive button in your e-mailprogram
bull Make sure that your account with yourInternet service provider (ISP) is set upcorrectly Contact your ISP for technicalsupport
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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53
To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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33
KeyboardThe keyboard does not work
bull Make sure that the keyboard cable isplugged in correctly For moreinformation see the poster that camewith your computer
bull Remove all extension cables and switchboxes
bull Clean the keyboard by using an aerosolcan of air with a narrow straw-likeextension to remove dust and linttrapped under the keys
bull Try a keyboard that you know works tomake sure that the keyboard port works
bull Reinstall the keyboard device driver
A keyboard character keeps repeating or yousee a ldquokeyboard stuckrdquo or ldquokey failurerdquo errormessage
bull Make sure that nothing is resting on thekeyboard
bull Make sure that a key is not stuck Presseach key to loosen a key that might bestuck then restart your computer
Liquid spilled in the keyboardbull If you spilled liquid in the keyboard turn
off your computer and unplug thekeyboard Clean the keyboard and turn itupside down to drain it Let the keyboarddry before using it again If the keyboarddoes not work after it dries you mayneed to replace it
Memory
You see a ldquoMemory errorrdquo messagebull Use a third-party diagnostic program to
help determine if a memory module isfailing
HelpFor more information about troubleshooting memory errors
click Start then click Help and Support Type memory error in the Searchbox then press E NTER
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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Chapter 3 Troubleshooting
34
You see a ldquoNot enough memoryrdquo errormessage
bull Close all programs then restart yourcomputer
Memory card readerDrive letters for the memory card slots do notappear in the My Computer window
bull Reboot your computer
Modem (cable or DSL)bull See the documentation that came withyour modem for additionaltroubleshooting information
Modem (dial-up)See also ldquoInternetrdquo on page 31
Your modem does not dial or does not connectbull Make sure that the modem cable is
plugged into the modem jack and notthe Ethernet network jack See yoursetup poster to make sure that theconnections have been made correctly
bull Make sure that your computer isconnected to the telephone line and thetelephone line has a dial tone
bull Make sure that the modem cable is lessthan 6 feet (18 meters) long
bull Remove any line splitters or surgeprotectors from your telephone linethen check for a dial tone by plugging aworking telephone into the telephonewall jack
bull If you have additional telephone servicessuch as call waiting call messaging orvoice mail make sure that all messagesare cleared and call waiting is disabledbefore using the modem Contact yourtelephone service to get the correct codeto temporarily disable the service Alsomake sure that the modem dialingproperties are set correctly
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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35
bull Disconnect any answering machine faxmachine or printer that is on the sameline as the modem Do not connect thesedevices to the same telephone line as themodem
bull Make sure that you are not using adigital rollover or PBX line These linesdo not work with your modem
bull Check for line noise (scratchy cracklingor popping sounds) Line noise is acommon problem that can cause themodem to connect at a slower rate abortdownloads or even disconnect Thefaster the modem the less line noise itcan tolerate and still work correctlyListen to the line using your telephoneDial a single number (such as ) Whenthe dial tone stops listen for line noiseWiggle the modem cable to see if thatmakes a difference Make sure that theconnectors are free from corrosion andall screws in the wall or telephone wall
jack are secureYou can also call your telephone serviceand have the telephone line checked fornoise or low line levels
HelpFor more information about dialing properties click
Start then click Help and Support Type dialing in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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Chapter 3 Troubleshooting
36
bull Try another telephone line (either adifferent telephone number in yourhouse or a telephone line at a differentlocation) If you can connect on this linecall your telephone service
bull Try connecting with the modem at alower connection speed If reducing theconnect speed lets you connect call yourtelephone service The telephone linemay be too noisy
You cannot connect to the Internetbull The ISP may be having technical
difficulties Contact your ISP for technicalsupport
bull See if the modem works with a differentcommunications program The problemmay be with just one program
bull Review the troubleshooting informationunder ldquoInternetrdquo on page 31
Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual datatransfer rates over public telephone lines to53K Other factors such as line noisetelephone service provider equipment or ISPlimitations may lower the speed even furtherIf your computer has a v90 modem the speedat which you can upload (send) data is limitedto 336K If your computer has a v92 modemthe speed at which you can upload data islimited to 48K Your ISP may not support 48K
uploadsYour fax communications program only sendsand receives faxes at 14400 bps when youhave a 56K modem
bull Current fax technology only supports amaximum send and receive rate of14400 bps
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
7312019 GUG eMachines 10 en DT
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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37
The modem is not recognized by yourcomputer
bull Make sure that the line connected to themodem is working and plugged into the
appropriate port on your computer Seeyour setup poster to make sure that theconnections have been made correctly
bull If the modem shares the telephone linewith another device make sure that thetelephone line is not in use (for examplesomeone is on the telephone or anothermodem is in use)
bull Use the modem cable that came withyour computer Some telephone cablesdo not meet cable standards and maycause problems with the connection
bull Shut down and restart your computerbull Run Windows modem diagnostics
The modem is noisy when it dials and connectsWhen your modem tries to connect to anothermodem it begins handshaking Handshakingis a digital ldquogetting acquaintedrdquo conversationbetween the two modems that establishesconnection speeds and communicationprotocols You may hear unusual handshakingsounds when the modems first connect If thehandshaking sounds are too loud you can turn
down the modem volume
MonitorThe screen resolution is not correct
bull Change the screen resolution from theDisplay Settings dialog box
The computer is running but there is no picturebull Make sure that the monitor is plugged inand turned on If the monitor is turnedon the power LED should be lit
bull Adjust the brightness and contrastcontrols to the center position
HelpFor more information about modem troubleshooting
click Start then click Help and Support Type modemtroubleshooting in the Search box then press E NTER
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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Chapter 3 Troubleshooting
38
bull Make sure that the monitor cable isconnected to the video port on the backof your computer
bull Check the cable for bent or damaged
pinsbull Reinstall the device driverbull Connect a monitor that you know works
to your computer
The color is not uniformbull Make sure that the monitor warms up for
at least 30 minutes before making a final judgment about color uniformity
The text on the display is dim or difficult toread
bull Adjust the brightness and contrastcontrols
bull Change the display settings For moreinformation
For more information about display types seeyour monitor and video card documentation
MouseThe mouse does not work
bull Make sure that the mouse cable isplugged in correctlybull Shut down and restart your computerbull Remove all extension cables and switch
boxesbull Try a mouse you know is working to
make sure that the mouse port works
HelpFor more information about changing the screen resolution
click Start then click Help and Support Type screen resolution in theSearch box then press E NTER
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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43
SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
7312019 GUG eMachines 10 en DT
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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53
To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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43
SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
7312019 GUG eMachines 10 en DT
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7312019 GUG eMachines 10 en DT
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
7312019 GUG eMachines 10 en DT
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
7312019 GUG eMachines 10 en DT
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Appendix A
51
Regulations and safetynotices
7312019 GUG eMachines 10 en DT
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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53
To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
7312019 GUG eMachines 10 en DT
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6872
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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Chapter 3 Troubleshooting
40
bull Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation
bull Reinstall the device driver
An audio CD does not produce soundbull Make sure that the disc label is facing up
then try againbull Some music CDs have copy protection
software You may not be able to playthese CDs on your computer
bull Make sure that the volume controls areturned up
bull Make sure that the mute controls areturned offbull Make sure that the speaker cables are
connected correctly and securelybull Shut down and restart your computerbull Clean the discbull Reinstall the audio device drivers
A DVD movie will not playbull Make sure that you have a DVD drivebull Make sure that the disc label is facing up
then try againbull Try a different disc Occasionally discs are
flawed or become scratched and cannotbe read by the DVD drive
bull Shut down and restart your computerbull Clean the discbull Reinstall the device driverbull Make sure that the DVD program has
been installed on your computer
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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43
SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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53
To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
7312019 GUG eMachines 10 en DT
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6872
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6972
59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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41
bull DVDs and DVD drives contain regional codes that help control DVD title exportsand help reduce illegal disc distributionTo be able to play a DVD the discrsquosregional code and your DVD driversquosregional code must matchThe regional code on your DVD drive isdetermined by your computerrsquos deliveryaddress The regional code for the UnitedStates and Canada is 1 The regional codefor Mexico is 4 Your DVD driversquos regionalcode must match the regional code forthe disc The regional code for the disc ison the disc disc documentation or disc
packagingIf the DVD movie does not play the discrsquosregional code and your DVD driversquosregional code may not match
PasswordsYour computer does not accept your password
bull Make sure that C APS LOCK is turned offthen retype the password
PowerYour computer will not turn on
bull Make sure that the power cord isconnected to an AC power source and toyour computer and that your computeris turned on
bull If your computer is plugged into a surgeprotector make sure that the surgeprotector is connected securely to anelectrical outlet turned on and workingcorrectly To test the outlet plug aworking device such as a lamp into theoutlet and turn it on
bull Make sure that the power cord is freefrom cuts or damage Replace anydamaged cables
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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43
SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
7312019 GUG eMachines 10 en DT
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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7312019 GUG eMachines 10 en DT
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Chapter 3 Troubleshooting
42
PrinterThe printer will not turn on
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press
bull Make sure that the power cable isplugged into an AC power source
The printer is on but will not printbull Check the cable between the printer and
your computer Make sure that it isconnected to the correct port
bull Make sure that the printer is onlineMany printers have an onlineofflinebutton that you may need to press so theprinter can start printing Press thebutton to put the printer online
bull Check the cable for bent or broken pinsbull If the printer you want to print to is not
the default printer make sure that youhave selected it in the printer setup
bull Reinstall the printer driver See the guidethat came with your printer forinstructions on installing the printerdriver
You see a ldquoPrinter queue is fullrdquo error messagebull Make sure that the printer is not set to
work offline
bull Wait until files have been printed beforesending additional files to the printerbull If you print large files or many files at one
time you may want to add additionalmemory to the printer See the printerdocumentation for instructions foradding additional memory
You see a ldquoPrinter is out of paperrdquo errormessageAfter adding paper make sure that the printeris online Most printers have an onlineofflinebutton that you need to press after addingpaper
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43
SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
7312019 GUG eMachines 10 en DT
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7312019 GUG eMachines 10 en DT
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
7312019 GUG eMachines 10 en DT
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
7312019 GUG eMachines 10 en DT
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
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53
To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
7312019 GUG eMachines 10 en DT
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
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43
SoundYou are not getting sound from the speakers
bull Make sure that the speakers are turnedon
bull Make sure that the volume controls areturned up
bull Make sure that mute controls are turnedoff
bull If you are using external speakers see thespeaker setup poster to check yourspeaker connections
bull Make sure that the universal jacks areconfigured correctly
HelpFor more information about printer troubleshooting click
Start then click Help and Support Type printer troubleshooter in theSearch box then press E NTER
HelpFor more information about sound troubleshooting click Start
then click Help and Support Type sound troubleshooter in the Search boxthen press E NTER
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
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Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
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Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
7312019 GUG eMachines 10 en DT
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Appendix A
51
Regulations and safetynotices
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
7312019 GUG eMachines 10 en DT
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53
To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
7312019 GUG eMachines 10 en DT
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
7312019 GUG eMachines 10 en DT
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6872
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
7312019 GUG eMachines 10 en DT
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7312019 GUG eMachines 10 en DT
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7312019 GUG eMachines 10 en DT
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Chapter 3 Troubleshooting
44
Recovering your systemYou can solve most computer problems by followingthe information in ldquoTroubleshootingrdquo on page 25 orin the technical support pages atwwwemachinescom Problem solving may alsoinvolve reinstalling some or all of the computerrsquossoftware (also called recovering or restoring yoursystem) eMachines provides everything you need torecover your system under most conditions
To recover your system1 Create recovery discs as soon as you can
You can use these discs later for recovering yoursystem from significant hardware and softwareproblems For instructions see ldquoCreatingrecovery discsrdquo on page 45
2 Perform minor fixesIf only one or two items of software or hardwarehave stopped working correctly the problemmay be solved by reinstalling the software or thedevice drivers To recover software and driversthat were pre-installed at the factory seeldquoRecovering pre-installed software and driversrdquoon page 46 For instructions on reinstallingsoftware and drivers that were not pre-installedsee that productrsquos documentation or technicalsupport Web site
3 Revert to a previous system conditionIf reinstalling software or drivers does not helpthen the problem may be solved by returningyour system to a previous state when everythingwas working correctly For instructions seeldquoReturning your system to its factory conditionrdquoon page 47
4 Reset your system to its factory conditionIf nothing else has solved the problem and youwant to reset your system to factory conditionsee ldquoReturning your system to its factoryconditionrdquo on page 47
CautionTo prepare your computer for additional system recovery
options you should create a set of recovery discs as soon as possibleRecovery discs take some time to create bu t for long-term reliabilitythe effort is worth it For instructions see ldquoCreating recovery discsrdquoon page 45
7312019 GUG eMachines 10 en DT
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7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 5672
Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
7312019 GUG eMachines 10 en DT
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
7312019 GUG eMachines 10 en DT
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
7312019 GUG eMachines 10 en DT
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49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6072
Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6172
Appendix A
51
Regulations and safetynotices
7312019 GUG eMachines 10 en DT
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Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
7312019 GUG eMachines 10 en DT
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53
To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
7312019 GUG eMachines 10 en DT
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Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
7312019 GUG eMachines 10 en DT
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55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
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57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
7312019 GUG eMachines 10 en DT
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59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
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Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
7312019 GUG eMachines 10 en DT
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7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7272
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 5572
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 5672
Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
7312019 GUG eMachines 10 en DT
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47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
7312019 GUG eMachines 10 en DT
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Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 5972
49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6072
Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6172
Appendix A
51
Regulations and safetynotices
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6272
Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6372
53
To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6472
Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6572
55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
7312019 GUG eMachines 10 en DT
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6772
57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6872
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6972
59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7072
Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7172
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7272
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 5672
Chapter 3 Troubleshooting
46
Recovering pre-installed software anddrivers
As a troubleshooting step you may need to reinstallthe software and device drivers that came pre-installedon your computer from the factory You can recoverusing either your hard drive or the backup discs youhave created
bull New software mdashIf you need to recover softwarethat did not come pre-installed on yourcomputer you need to follow that softwarersquosinstallation instructions
To recover your pre-installed software and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens- OR -If you are recovering from your driver andapplication recovery disc insert it into the discdrive then go to Step 3 after the eMachines Application Recovery main menu opens
2 Click the Restore tab then click Reinstallapplicationsdrivers The eMachines Application Recovery main menu opens
3 Click Contents A list of software and device driversopens
4 Click the install icon for the item you want toinstall then follow the on-screen prompts to
complete the installation Repeat this step foreach item you want to reinstall
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 5772
47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 5872
Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 5972
49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6072
Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6172
Appendix A
51
Regulations and safetynotices
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6272
Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6372
53
To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6472
Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6572
55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
7312019 GUG eMachines 10 en DT
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Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6772
57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6872
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6972
59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7072
Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7172
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7272
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 5772
47
Returning your system to its factorycondition
In case your computer experiences problems that arenot recoverable by other methods you may need toreinstall everything to return your system to its factorycondition You can reinstall using either your harddrive or the recovery discs you have created
bull If you can still run Windows OS see ldquoRecoveringfrom within Windows OSrdquo on page 47 bull If you cannot run Windows OS and your original
hard drive is still working see ldquoRecovering fromthe hard drive during startuprdquo on page 48
bull If you cannot run Windows OS and your originalhard drive has been completely re-formatted oryou have installed a replacement hard drive seeldquoRecovering from your recovery discsrdquo on
page 48
Recovering from within Windows OSTo reinstall Windows OS and all pre-installedsoftware and drivers1 Click ( Start ) All Programs eMachines then click
eMachines Recovery Management eMachines Recovery Management opens
2 Click the Restore tab then click Restore system tofactory default The Confirm Restoration dialog boxopens
3 Click Yes then click Start A dialog box displaysinformation about the hard drive that theoperating system will be recovered to
CautionThis complete recovery deletes everything on your hard drive
then reinstalls Windows and all software and drivers that werepre-installed on your system If you can access important files onyour hard drive back them up now
CautionContinuing the process will erase all files on your harddrive
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 5872
Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 5972
49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6072
Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6172
Appendix A
51
Regulations and safetynotices
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6272
Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6372
53
To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6472
Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6572
55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6672
Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6772
57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6872
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6972
59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7072
Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7172
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7272
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 5872
Chapter 3 Troubleshooting
48
4 Click OK The recovery process begins byrestarting your computer then continues bycopying files to your hard drive This process maytake a while but a eMachines Recovery Management screen shows you its progressWhen the recovery has finished a dialog boxprompts you to restart your computer
5 Click OK Your computer restarts6 Follow the on-screen prompts for first-time
system setup
Recovering from the hard drive during startupTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer then press ALT +F10
during startup eMachines Recovery Management opens
2 Click Restore system from factory default
3 Click Next to continue Your hard driversquos originalfactory-loaded contents are recovered Thisprocess will take several minutes
Recovering from your recovery discsTo reinstall Windows OS and all pre-installedsoftware and drivers1 Turn on your computer insert the first system
recovery disc into your optical disc drive thenrestart your computer
2 During startup press F12 to open the boot menuThe bo ot menu is where you can select whichdevice to start from such as the hard drive or anoptical disc
3 Use your arrow keys to select CDROMDVD thenpress E NTER Windows installs from the recoverydisc you inserted
CautionContinuing the process will erase all files on your harddrive
CautionContinuing the process will erase all files on your hard
drive
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 5972
49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6072
Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6172
Appendix A
51
Regulations and safetynotices
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6272
Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6372
53
To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6472
Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6572
55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6672
Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6772
57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6872
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6972
59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7072
Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7172
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7272
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 5972
49
4 Insert the second recovery disc when promptedthen follow the on-screen prompts to completethe recovery
Telephone supportBefore calling Customer Care
If you have a technical problem with your
computer follow these recommendationsbefore contacting Customer Carebull Make sure that your computer is
connected correctly to a groundedAC power outlet that is supplying powerIf you use a surge protector make surethat it is turned on
bull If a peripheral device such as a keyboardor mouse does not appear to work makesure that all cables are plugged insecurely
bull If you have recently installed hardware orsoftware make sure that you haveinstalled it according to the instructionsprovided with it If you did not purchasethe hardware or software fromeMachines see the manufacturerrsquosdocumentation and technical supportresources
bull If you have ldquohow tordquo questions aboutusing a program seebull Online Helpbull Printed documentationbull The Microsoft Windows
documentationbull The software publisherrsquos Web site
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6072
Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6172
Appendix A
51
Regulations and safetynotices
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6272
Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6372
53
To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6472
Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6572
55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6672
Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6772
57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6872
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6972
59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7072
Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7172
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7272
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6072
Chapter 3 Troubleshooting
50
bull See the troubleshooting section of thischapter
bull Have your customer ID serial numberand order number available along witha detailed description of your problemincluding the exact text of any error
messages and the steps you have takenbull Make sure that your computer is nearby
at the time of your call The technicianmay have you follow troubleshootingsteps
Self-helpIf you have how-to questions about using youreMachines-supplied hardware or software seethe following resources
bull The printed or online documentationthat came with your hardware orsoftware In many cases additionalproduct information and onlinedocumentation for eMachines-suppliedhardware can be found in our Web sitersquosDocumentation Library
bull The software publisherrsquos Web site
WarningTo avoid bodily injury do not attempt to troubleshoot
your computer problem if- Power cords or plugs are damaged- Liquid has been spilled into your computer- Your computer was dropped- The case was damagedInstead unplug your computer and contact a qualified
computer technician
HelpFor more how-to information about Windows click then
click Type in the Search box thenpress
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6172
Appendix A
51
Regulations and safetynotices
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6272
Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6372
53
To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6472
Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6572
55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6672
Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6772
57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6872
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6972
59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7072
Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7172
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7272
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6172
Appendix A
51
Regulations and safetynotices
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6272
Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6372
53
To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6472
Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6572
55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6672
Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6772
57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6872
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6972
59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7072
Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7172
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7272
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6272
Append ix A Regula tions and safety notices
52
Taking care of your computerPlease read the important instructions listed in this section Followingthese instructions will help you maximize the durability of yourcomputer
Important tipsbull Do not expose the computer to direct sunlight Do not place it near
sources of heat such as a radiator
bull Do not expose the computer to temperatures below 0 oC (32 oF) orabove 50 oC (122 oF)
bull Do not subject the computer to magnetic fieldsbull Do not expose the computer to rain or moisturebull Do not spill liquid on the computerbull Do not subject the computer to heavy shock or vibrationbull Do not expose the computer to dust and dirtbull Never place the system on uneven surfacesbull Do not step on the power cord or place heavy objects on top of it
Carefully route the power cord and any cables away from personal
trafficbull When unplugging the power cord do not pull on the cord itself but
pull on the plugbull The total ampere rating of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extensioncord Also the total current rating of all equipment plugged into asingle wall outlet should not exceed the fuse rating
Cleaning and servicingTo clean your computer and keyboard1 Turn off the computer and unplug the power cord2 Use a soft cloth moistened with water and gently wipe the exterior
of the computer and the keyboard Do not use liquid or aerosolcleaners
To clean your pointing deviceTo clean a regular mouse (with rubber ball)1 Open the circular cover at the base of the mouse2 Take out the rubber ball and wipe it with a soft damp cloth3 Put the ball back and replace the cover
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6372
53
To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6472
Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6572
55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6672
Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6772
57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6872
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6972
59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7072
Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7172
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7272
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6372
53
To clean an optical mouseFor users of an optical mouse refer to the documentation that came withyour mouse for maintenance instructions
To clean your monitorMake sure that you keep your screen clean For cleaning instructionsrefer to the documentation that came with your monitor
When to contact a service technicianbull If you dropped and damaged the computerbull If liquid has been spilled into the computer
bull If the computer is not operating normallybull If a computer problem persists even after you have checked and
applied the troubleshooting tips discussed in the Frequently askedquestions section on page 16
bull If your problem is not listed in the Frequently asked questionssection on page 16
bull If you want to replace or upgrade any of your computers internalcomponents
Asking for technical assistanceFor technical assistance contact your local dealer or distributor You mayalso access the Web site (httpwww acer comsupportindexhtm
)for information on how and where to contact the service centersavailable in your area
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6472
Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6572
55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6672
Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6772
57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6872
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6972
59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7072
Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7172
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7272
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6472
Appendix A Regulations and safety notices
54
Regulations and safety noticesFCC notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC rules These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation This device generates uses and can radiate radio frequency energyand if not installed and used in accordance with the instructions may causeharmful interference to radio communications
However there is no guarantee that interference will not occur in a particularinstallation If this device does cause harmful interference to radio or televisionreception which can be determined by turning the device off and on theuser is encouraged to try to correct the interference by one or more of thefollowing measures
bull Reorient or relocate the receiving antenna
bull Increase the separation between the device and receiver
bull Connect the device into an outlet on a circuit different from that to whichthe receiver is connected
bull Consult the dealer or an experienced radiotelevision technician for help
Notice Shielded cablesAll connections to other computing devices must be made using shielded cables tomaintain compliance with FCC regulations In compliance with FCC regulationsuse shielded cables to connect to other computing devices A dual-link cable isrecommended for DVI output
Notice Peripheral devicesOnly peripherals (inputoutput devices terminals printers etc) certified tocomply with the Class B limits may be attached to this equipment Operation withnon-certified peripherals is likely to result in interference to radio and TVreception
CautionChanges or modifications not expressly approved by the manufacturer could voidthe users authority which is granted by the Federal Communications Commissionto operate this computer
Operation conditionsThis device complies with Part 15 of the FCC Rules Operation is subject to thefollowing two conditions (1) this device may not cause harmful interference and(2) this device must accept any interference received including interference thatmay cause undesired operation
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6572
55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6672
Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6772
57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6872
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6972
59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7072
Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7172
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7272
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6572
55
Notice Canadian usersThis Class B digital apparatus complies with Canadian ICES-003
Remarque agrave lintention des utilisateurs canadiensCet appareil numeacuterique de la classe B est conforme a la norme NMB-003 duCanada
Declaration of Conformity for EU countriesHereby Acer declares that this PC series is in compliance with the essentialrequirements and other relevant provisions of Directive 19995EC
Compliant with Russian regulatory certification
Notice for AustraliaFor safety reasons only connect headsets with a telecommunications compliancelabel This includes customer equipment previously labelled permitted or certified
Notice for New Zealand1 The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditionsfor connection to its network It indicates no endorsement of the product byTelecom nor does it provide any sort of warranty Above all it provides noassurance that any item will work correctly in all respects with another itemof Telepermitted equipment of a different make or model nor does it implythat any product is compatible with all of Telecoms network services
2 This equipment is not capable under all operating conditions of correctoperation at the higher speeds for which it is designed Telecom will acceptno responsibility should difficulties arise in such circumstances
3 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with thisdevice The associated equipment shall be set to operate within the followinglimits for compliance with Telecoms Specifications
a There shall be no more than 10 call attempts to the same number withinany 30 minute period for any single manual call initiation and
b The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next callattempt
4 Some parameters required for compliance with Telecoms Telepermitrequirements are dependent on the equipment (PC) associated with this
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6672
Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6772
57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6872
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6972
59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7072
Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7172
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7272
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6672
Appendix A Regulations and safety notices
56
device In order to operate within the limits for compliance with Telecomsspecifications the associated equipment shall be set to ensure that automaticcalls to different numbers are spaced such that there is not less than 5seconds between the end of one call attempt and the beginningof another
5 This equipment shall not be set up to make automatic calls to Telecoms 111Emergency Service
6 This device is equipped with pulse dialing while the Telecom standard isDTMF tone dialing There is no guarantee that Telecom lines will alwayscontinue to support pulse dialing
7 Use of pulse dialing when this equipment is connected to the same line asother equipment may give rise to bell tinkle or noise and may also cause afalse answer condition Should such problems occur the user should NOTcontact the telecom Fault Service
8 This equipment may not provide for the effective hand-over of a call toanother device connected to the same line
9 Under power failure conditions this appliance may not operate Please ensurethat a separate telephone not dependent on local power is available foremergency use
Laser compliance statement
The CD or DVD drive used with this computer is a laser productThe CD or DVD drives classification label (shown below) is located on the drive
CLASS 1 LASER PRODUCTCAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURETO BEAM
Digital audio output statementThe optical connector contains no laser or light emitting diode (LED) more thanClass I
Radio device regulatory notice
Below regulatory information is for models with wireless LANandor Bluetooth only
GeneralThis product complies with the radio frequency and safety standards of anycountry or region in which it has been approved for wireless use Depending onconfigurations this product may or may not contain wireless radio devices (such aswireless LAN andor Bluetooth modules) Below information is for products withsuch devices
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6772
57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6872
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6972
59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7072
Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7172
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7272
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6772
57
List of applicable countriesEU member states as of July 2009 are Belgium Denmark Germany Greece SpainFrance Ireland Italy Luxembourg the Netherlands Austria Portugal FinlandSweden United Kingdom Estonia Latvia Lithuania Poland Hungary Czech
Republic Slovak Republic Slovenia Cyprus and Malta Bulgaria and RomaniaUsage allowed in the countries of the European Union as well as NorwaySwitzerland Iceland and Liechtenstein This device must be used in strictaccordance with the regulations and constraints of the country of use For furtherinformation please contact the local office in the country of use
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6872
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6972
59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7072
Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7172
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7272
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6872
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6972
59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7072
Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7172
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7272
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 6972
59
Acer Incorporated8F 88 Sec 1 Hsin Tai Wu Rd Hsichih
Taipei Hsien 221 Taiwan
Declaration of Conformity
8F 88 Sec 1 Hsin Tai Wu Rd Hsichih Taipei Hsien 221 TaiwanContact Person Mr Easy Lai e-maileasy_laiacercomtwAnd
Via Cantonale Centro Galleria 2 6928 Manno Switzerland
Hereby declare that
Is compliant with the essential requirements and other relevant provisions of thefollowing EC directives and that all the necessary steps have been taken and arein force to assure that production units of the same product will continue complywith the requirements
- EN55022 ASNZS CISPR22 Class B- EN55024- EN55013 (Applicable to product built with TV tuner module)- EN55020 (Applicable to product built with TV tuner module)- EN61000-3-2 Class D- EN61000-3-3
- EN60950-1- EN60065 (Applicable to product built with TV tuner module)
- The maximum concentration values of the restricted substances by weightin homogenous material are
Lead 01 Polybrominated Biphenyls (PBBrsquos) 01
Mercury 01 Polybrominated Diphenyl Ethers (PBDErsquos) 01HexavalentChromium
01 Cadmium 001
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7072
Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7172
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7272
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7072
Appendix A Regulations and safety notices
60
- EN60950-1- EN62311
- EN301 489-1- EN301 489-3 (Applicable to non-bluetooth wireless keyboard mouse
set)- EN301 489-17
- EN300 440-2 (Applicable to non-bluetooth wireless keyboard mouseset)
- EN300 328- EN301 893 (Applicable to 5GHz high performance RLAN)
Easy Lai Manager Date
Jul9 2009
Regulation Center Acer Inc
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7172
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7272
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7172
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7272
7312019 GUG eMachines 10 en DT
httpslidepdfcomreaderfullgug-emachines-10-en-dt 7272