0844 387 6680bestwestern.co.uk/groups

2 0 2 1 2 2GUIDE FOR

GROUPS

Autumn/Winter

City, coast or country, wherever your group’s next adventure lies we’ve got the perfect hotel for you…

Why not spend the night in a hotel overlooking a stunning cathedral? Maybe enjoy a tipple or two at a hotel with its very own craft gin distillery? Or wine and dine at a hotel with an award-winning restaurant?

We’re all about surprising stays that will help you and your group create amazing memories.

Plus, we’ve got a whole host of special offers and perks to make sure your stay with us offers the best experience, at the best price.

SAY

TO GREAT GROUP

EXPERIENCES

H E L L O

Start searching our best group hotels now at

bestwestern.co.uk/groups or give us a call on

0844 387 6680

WorldHotels Distinctive The Caesar Hotel, London

Wroxton House Hotel, BW Signature Collection, Banbury

Best Western Plus Swan Hotel, Wells

M E A L SWORTH STOPPING FOR...

Instead of stopping off at a soulless service station, let us tempt your taste buds with home-cooked treats that’ll help fuel your adventures.

Getting good food for your group is a piece of cake thanks to our Meal Stops programme which serves up delicious, locally-sourced dishes in our hotels’ relaxing restaurants.

You don’t even need a room booking to dine in style with us. If you’re organising a day trip or just passing through, you can recharge with a delicious meal before continuing your journey.

T u c k I n T o . . .

£2.50

£11.00

£13.50

Tea/coffee & cake

2-course set menu (including tea & coffee)

3-course set menu (including tea & coffee)

And, as an added bonus, your driver eats free!

Find out more about Meal Stops at

bestwestern.co.uk/groups or give us a call on

0844 387 6680

*T&C's Apply

Best Western Queens Hotel, Dundee

Best Western Premier EMA Yew Lodge Hotel,Kegworth

Trafford Hall, BW Signature Collection, Manchester

AFTER ALL, WHO WOULDN’T WANT:

• A personalised welcome from one of our super friendly staff members

• A free tea or coffee on arrival (you’ll need it after all that travelling!)

• Table service for drinks, throughout the meal

• No single supplements on single bedded rooms

We’ll make sure your group is well looked after fromthe moment you check in to the time you say goodbye.

Keep an eye out for the Coach Friendly hotels listed in this brochure or give us a call on bestwestern.co.uk/groups to chat about your next stay. You can also find out more about our best group hotels by calling 0844 387 6680

GROUPS COACH

O F F E R SLooking for somewhere for your group to stay? We’ve got a few options up our sleeve…

More than 140 of our hotels up and down the country have signed up to our Coach Friendly Charter and offer a great range of perks to help make your group’s stay even more enjoyable.

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Best Western Plus The Croft Hotel,Darlington

Derwent Manor Hotel, BW Premier Collection by Best Western, Allensford

Glendower Hotel, BW Signature Collection, St Annes-on-Sea

York Pavilion Hotel, Sure Hotel Collection byBest Western, York

With a unique collection of very different brands and over 4,000 hotels worldwide; whatever kind of hotel you’re looking for, we’ll have something that exceeds your expectations.

A HOTELTO SUIT

YOUR GROUP

Best Western hotels sit at the heart of everything we do – fiercely independent but drawn together by a passion for warm welcomes, amazing value and the magic of surprise. Think historic castles, coastal escapes, country hideaways and chic urban hangouts… we’re a unique bunch, that’s for sure.

Best Western Plus - a place where extra comes as standard. Spacious, modern styles and conveniences, tastefully-appointed rooms, innovative eateries, classic bars and the highest degree of hospitality – but everything beyond that is for you to uncover yourself.

If you like to lose yourself in carefully-curated surroundings; gorge on unique atmospheres; indulge with fine food and drink, soothing spa facilities, and an added touch of the boutique – please, be our guest.

A world where refined, sophisticated, unique and exceptional are just part of our everyday language. Offering powerful originality and exquisitely-crafted stays that celebrate the individual personality of each locale.

Brimming with personality, comfort and quality – these are hotels curated with you in mind. From state-of-the-art leisure facilities and fine dining eateries to carefully manicured gardens and top-class hospitality… sit back, relax and drink in our one-of-a-kind hotels.

You’ll find Sadie nestled in the beating heart of the city; our fun-loving personality embodying the very spirit of our urban surroundings. Trendy and upscale – Sadie hotels are perhaps our quirkiest yet. Edgy, sleek and unique… yet warm, welcoming and sophisticated.

Sure Hotel Plus by Best Western is for those who like to keep things casual, but still enjoy a unique taste of the high life. Get everything you need with attention to detail and quality extras. Expect modern convenience, and, it goes without saying, a very warm welcome.

If you’re looking for a stay you can depend on, but that still delivers some ‘wow’ moments, look no further. Stay with us and experience our commitment to value, convenience and comfort. Oh, and don’t forget that little bit extra.

A promise of comfort, value and quality. Uber relaxed and casual – wherever you are on your journey, you’ll be welcomed with a warm smile and rewarded with tireless service. We believe in reliability and respect; a place where every guest is appreciated.

If you’re looking for a simple, relaxed and casual stay whilst not wanting to compromise on quality, then look no further than our Sure Hotels. These hotels offer great value for money and an exceptional experience.

Meet our luxurious, destination hotels. You’ll find this collection of fine, independent hotels in exquisite settings. These hotels create unforgettable experiences for those looking for a truly unique, stylish stay.

Unique. Welcoming. Attainable.Affordable luxury and friendly service combined with vibrant locations and individual style – a stay with WorldHotels Distinctive is guaranteed to be memorable for all the right reasons.

Sought after destinations, spectacular spaces, second-to-none amenities. This carefully curated collection of iconic hotels is aimed at the most discerning travellers – those who expect an experience they’ll never forget.

From the stunningly designed rooms to thehigh-end eateries, second-to-none service and luxurious leisure facilities, this curated collection of unique hotels in unforgettable destinations is quite simply a world apart.

Hotels that are inspected annually by the AA and the level of service and facilities they offer are reflected in the number of stars they are awarded.

AA

TB

THE

K E Y

Time getting away from you? Relax – you can still bag a great deal for your group right up until the last minute.

For great late offers – sign up to our weekly late deals email by contacting us at groups@bestwestern.co.uk or calling 0844 387 6680

LATE DEALS

Castle Green Hotel in Kendal, BW Premier Collection,Kendal

The Yorkshire Hotel, BW Premier Collection,Harrogate

Best Western The Dartmouth Hotel, Spa & Golf,Dartmouth

Hotels that are inspected by the AA but not currently a member.

Hotels that are inspected by the Tourist Board for the level of service and the facilities they offer are reflected by the number of stars awarded.

1. Sample all London’s Southbank has to offer. Take in the latest exhibitions at Tate Modern or watch the dramatics on a National Theatre stage.

2. Ready for a laugh? Be the first to discover stand up’s next comedy superstar at The Secret Comedy Club in Soho.

3. Take a once-in-a lifetime tour of Buckingham Palace and grounds, the Queen’s official London residence.

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London

L O N D O N

Croydon 107eBW Plus London Croydon Aparthotel

Greater London 29Orchid Epsom, Sure Hotel Collection by BW

London

London

119

54

eBW Chiswick Palace & Suites

BW Kensington Olympia Hotel

London 101TBBW Palm Hotel

London 45eBW London Highbury

London 62eSeraphine Hammersmith Hotel, Sure Hotel Collection

London 218AABW London Peckham Hotel

London 28eBW Plus Vauxhall Hotel

London 189eBW Plus London Wembley Hotel

London 331eBW London Queens Crystal Palace Hotel

London 35ePutney Hotel, BW Signature Collection

Mayfair 178The Washington Mayfair Hotel

Shoreditch 128Courthouse Hotel Shoreditch

Soho 116Courthouse Hotel London

Oxford

S o u t h E A S T

1. Artwork trails, pop-up cafes, workshops and galleries galore, Folkstone’s Creative Quarter is buzzing with events all year round.

2. Delve deep into Dover’s White Cliffs and unearth the secret wartime drama of their hidden tunnels.

3. Breathe in the fresh sea air as you tuck into fish and chips on the tip of Eastbourne pier. Yum!

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Andover 49eBW Andover Hotel

Aylesbury 40eBW Garden Court Aylesbury

Banbury 64AABW Banbury House Hotel

Banbury (Oxfordshire) 32AABanbury Wroxton House Hotel, BW Signature Collection

Bognor Regis 32AABeachcroft Hotel, BW Signature Collection

Buckingham 70AABW Buckingham Hotel

Cowes 26AA/TBBW New Holmwood Hotel

Dover 85AABW Plus Dover Marina Hotel & Spa

Eastbourne 102AA/TBBW Lansdowne Hotel

Faversham 25e

e

The Judds Folly Hotel, Sure Hotel Collection by BW

Folkestone 80AABW Clifton Hotel

Folkestone 59TBBW Plus Burlington Hotel

Oxford 87BW Plus Oxford Linton Lodge Hotel

Reading 80AABW Calcot Hotel

Southampton 97AABW Chilworth Manor Hotel

Tonbridge 55AABW Rose And Crown in Tonbridge

Weybridge 76AABW Ship Hotel

1. One for the Potter fans – Lacock Abbey in Wiltshire is one of the many filming sites for JK Rowling’s magical series.

2. Not your average swimming pool… Travel back to the ancient world on a tour of Bath’s famous Roman Baths, before treating yourself to a dip.

3. Get lost in the myths of smugglers cove at the 18th century inspiration for Daphne du Maurier’s ‘Jamaica Inn’.

S O U T H W E S T

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Axbridge 59TBBW The Webbington Hotel and Spa

Bath 60TBBW Limpley Stoke Hotel

Bournemouth 52AABW Plus The Connaught Hotel & Spa

Bradford-On-Avon 38TBBW Leigh Park Hotel

Bristol 22AABW Henbury Lodge Hotel

Chippenham 50AABW Plus Angel Hotel

Chipping Camden 48AAThree Ways House Hotel, BW Signature Collection

Clevedon 45TBBW Walton Park Hotel

Dartmouth 35TBBW Dartmouth Hotel Golf & Spa

Exmouth

Exeter

74

25AA

BW Exmouth Beach Hotel

BW Exeter Lord Haldon Country Hotel

Falfield

Ferndown

46

49

AABW The Gables Hotel

The Bridge House, BW Signature Collection

Ilminster 24TBBW Shrubbery Hotel

Radstock 45AA/TBBW Plus Centurion Hotel

Salisbury 60AABW Salisbury Red Lion Hotel

Shaftesbury 33AABW Shaftesbury The Royal Chase Hotel

Swindon 108AASwindon Blunsdon House Hotel, BW Premier Collection

Tiverton 69eBW Tiverton Hotel

Torquay 63AABW Livermead Cliff Hotel

Wells 50AA/TBBW Plus Swan Hotel

Weymouth 78AABW Weymouth Hotel Rembrandt

The Circus, Bath

Bournemouth 53Hotel Collingwood, BW Signature Collection

E A S T O F E N G L A N D

1. Treat yourself to some artisan breads at the 18th Century Redbournbury Watermill and Bakery. Perfect for afternoon tea.

2. Practice your curtsey in the grounds of The Sandringham Estate, home to four generations of British Royals.

3. No need for binoculars! Get up close with some of Africa’s most majestic animals at Suffolk’s Africa Alive! safari park.

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Bury St. Edmunds 48AABW Priory Hotel

Chelmsford 61AABW Atlantic Hotel

Colchester 39AABW The Rose And Crown Colchester

Colchester 110eMarks Tey Hotel, Sure Hotel Collection by BW

Eye 44AABW Brome Grange Hotel

Hunstanton 46AAOld Hunstanton Le Strange Arms Htl, BW Signature Collection

Ilford 22eBW Greater London Hotel

Ilford (London) 66eBW Ilford Hotel

Ipswich 36AABW Claydon Hotel

Ipswich 83AABW Ipswich Hotel

King’s Lynn 79AAKings Lynn Knights Hill Hotel & Spa, BW Signature Collection

Lowestoft 34eBW The Hatfield Hotel

Milton Keynes 63AABW Moore Place Hotel

Newmarket 43AABW Heath Court Hotel

Norwich 43AAGeorge Hotel, BW Signature Collection

Norwich 31BW Annesley House Hotel

Norwich 81AABW Brook Hotel Norwich

Norwich 47eBW Plus Oaklands Hotel

Peterborough 118eThe Bull Hotel, Sure Hotel Collection by BW

Peterborough 41Great Northern Hotel, Sure Collection by BW

Stowmarket 26eBW Cedars Hotel

Thurrock 60eBW Thurrock Hotel

Welwyn Garden City 82AABW Homestead Court Hotel

Norfolk

1. Share in the history of the Royal Leicestershire Regiment at Newarke Houses Museum & Garden.

2. Stroll through Nottingham’s ‘beating heart’. The pedestrianised Old Market Square is home to shops, the city’s oldest pubs and the famous ‘Left Lion’ statue.

3. Got a head for heights? Ride the cable car up to The Heights of Abraham in Matlock. Explore the country park or brave its limestone caves.

e A S T M i d l a n d s

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Buxton 40AABW Plus Buxton Lee Wood Hotel

Corby 86BW Rockingham Forest Hotel

Derby 100eBW The Stuart Hotel

Grimsby 45AABW Grimsby Oaklands Hall Hotel

Kegworth 113AABW Premier EMA Yew Lodge Hotel

Lincoln 71AALincoln Hotel, Sure Hotel Collection by BW

Lincoln 80AABW Plus Bentley Hotel & Spa

Long Eaton 100TBBW Nottingham Derby Hotel

Marston 102Olde Barn, Sure Hotel Collection by BW

Melton Mowbray 30TBBW Sysonby Knoll Hotel

Nottingham 73AABW Plus Nottingham Westminster Hotel

Nottingham 40AABW Bestwood Lodge Hotel

Nottingham 100AABW Plus Nottingham City Centre

Nottingham 87St James Hotel, BW Premier Collection

Oakham 30AABW Normanton Park Hotel

Retford 63eBW Plus West Retford Hotel

Tamworth 93TBBW Appleby Park Hotel

Ullesthorpe 72AABW Plus Ullesthorpe Court Hotel & Golf

Lincoln Cathedral

W E S T M I D L A N D S

1. Become a Shakespeare buff! Visit the birthplace of England’s most revered playwright as you stroll through Stratford-upon-Avon.

2. Shop ‘til you drop in the Second City. With Bullring, Grand Central, The Mailbox and ICC Mall among the possibilities, Birmingham’s a shopper’s paradise.

3. Indulge in some filmic culture at The Ultimate Picture Palace, Oxford’s independent cinema specialising in black-and-white classics.

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Birmingham 51eSure Hotel by BW Birmingham South

Birmingham 83AABirmingham North Moor Hall Hotel, BW Premier Collection

Birmingham 44eBW Plough & Harrow Hotel

Birmingham 37Castle Bromwich Hall Hotel, Sure Hotel Collection

Coventry 36AAWeston Hall Hotel, Sure Hotel Collection by BW

Coventry 105AABW Plus Windmill Village Hotel Golf Club & Spa

Ironbridge 44AABW Valley Hotel

Leamington Spa 65The Jephson Hotel, BW Signature Collection

Lichfield 45AABW The George Hotel, Lichfield

Redditch 63Southcrest Manor Hotel, BW Signature Collection

Solihull 112AABW Plus Birmingham NEC Meriden Manor Hotel

Stoke on Trent 135TBBW Stoke on Trent City Centre

Stratford-upon-Avon

1. Follow in the Romans’ footsteps with a stroll along Hadrian’s Wall. The dramatic Northumberland landscape provides a truly snap-worthy backdrop.

2. Lose yourself in the magic of Cragside House and Gardens with its fairy-tale footpaths and expansive lakes.

3. Tread the ancient coastline of Bamburgh beach. You might even spot a puffin or two as you gaze out towards the Farne Islands.

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N o r t h E a s t

Allensford 56AADerwent Manor Hotel, BW Premier Collection

Darlington 56Hall Garth Hotel, BW Signature Collection

Darlington 32AABW Walworth Castle Hotel

Gateshead 42Embassy Hotel, Sure Hotel Collection

Stockton-on-Tees 55AAParkmore Hotel & Leisure Club, Sure Hotel Collection

Sunderland 43AARoker Hotel, BW Premier Collection

Bamburgh Castle, Northumberland

Darlington 24eBW Plus The Croft Hotel

Manchester 148eBW Manchester Altrincham Cresta Court Hotel

Blackpool 60AABW Carlton Hotel

Burnley 29TBBW Burnley West Higher Trapp Hotel

Burnley 51AABW Burnley North Oaks Hotel

Bury 61TBBW Manchester Bury Bolholt Country Park

Chester 31The Townhouse Chester, BW Signature Collection

Chorley 29Plaza Hotel Chorley, Sure Hotel Collection

Crewe 61TBBW Crewe Arms Hotel

Frodsham 58TBBW Frodsham Forest Hills Hotel

Kendal 99AACastle Green Hotel In Kendal, BW Premier Collection

Kendal 32eStonecross Manor Hotel, BW Signature Collection

Keswick 45AACastle Inn Hotel, BW Signature Collection by BW

Liverpool 138The Richmond Hotel, BW Signature Collection

Manchester 89AABW Plus Pinewood on Wilmslow Hotel Cheshire

Manchester 33eTrafford Hall Hotel, BW Signature Collection

Mere Knutsford 28Casa Mere Hotel Knutsford, Sure Hote Collection

Morecambe 40AABW Lancaster Morecambe Lothersdale Hotel

Oldham 73AABW Manchester Oldham Smokies Park Hotel

Penrith 35eThe George Hotel, Sure Hotel Collection by BW

Preston 92AABW Chorley Park Hall Hotel

Preston 33AABW Preston Garstang Country Hotel and Golf

Preston 51Barton Manor Hotel & Spa, BW Signature Collection

Salford 76Ainscow Hotel, BW Premier Collection

Southport 23The Bold, BW Signature Collection by BW

Southport 23The Lord Street Hotel, BW Signature Collection

St Annes-on-Sea 61AAGlendower Hotel, BW Signature Collection

St Helens 9The Eccleston Hotel, BW Signature Collection

Widnes 65TBBW Widnes Halton Everglades Park Hotel

Wigan 81eBW Plus Lancashire Manor Hotel

N o r t h W e s t1. Experience The Beatles Story exhibition in the band’s hometown of

Liverpool, then dance the night away at the iconic Cavern Club.

2. It’s full steam ahead at the Bolton Steam Museum, housing one of Great Britain’s largest collections of steam mill engines.

3. Chester’s Grosvenor Park makes for an idyllic afternoon stroll, with an open-air theatre attracting award-winning Shakespeare throughout the summer.

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The Three Graces, Liverpool

1. Pull up the anchors and experience the beautiful city of York from the water on a gentle cruise down the River Ouse.

2. Steam through the Yorkshire Dales, stopping off in the charming seaside town of Whitby. Take some garlic, the area was made famous by Bram Stoker’s Dracula…

3. Escape from the bustle in Sheffield’s Winter Gardens, a natural oasis, home to over 2,500 plants from around the world.

Y o r k s h i r e

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Beverley 30AABW Lairgate Hotel

Boroughbridge 37AA/TBBW Crown Hotel

Bradford 42AABW Bradford Guide Post Hotel

Bradford 82AAThe Midland Hotel, Sure Hotel Collection by BW

Darlington 24eBW Plus The Croft Hotel

Driffield 21eBW Bell In Driffield

Huddersfield 41Fortune Huddersfield, Sure Hotel Collection by BW

Ilkley 63AABW Plus Ilkley The Craiglands Hotel and Spa

Knaresborough 29TBDower House Hotel, Sure Hotel Collection by BW

Leeds 46eBW Plus Milford Hotel

Pontefract 28eRogerthorpe Manor Hotel, BW Signature Collection

Rotherham 87eHellaby Hall Hotel, BW Signature Collection

Sheffield 46AABW Plus Sheffield Mosborough Hall Hotel

Sheffield 45eBW Sheffield City Centre Cutlers Hotel

Sheffield 52eBW Plus Aston Hall Hotel

Sheffield 128BW Plus The Quays Hotel Sheffield

Wakefield 54AABW Wakefield Hotel St Pierre

York 62AA/TBYork Pavillion Hotel, Sure Hotel Collection by BW

York 94eBurn Hall Hotel, Sure Hotel Collection by BW

York

S c o t l a n d

1. Raise the flags at Dundee’s Discovery Point and step aboard the first ship to brave an Antarctic expedition.

2. From armoury to natural history, Kelvingrove Art Gallery and Museum is a must-stop when passing through Glasgow.

3. Off the west coast of Scotland, discover the natural beauty of the Isle of Skye and let the scenery take your breath away.

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Aberdeen 45TBSure Hotel by BW Aberdeen

Aberdeen 52Carmelite Hotel, BW Signature Collection

Dumfries 32TBBW Station Hotel

Dundee 68TBBW Dundee Invercarse Hotel

Dundee 53eBW Queens Hotel, Dundee

Dundee 65TBBW Dundee Woodlands Hotel

Dunfermline 69TBBW Plus Dunfermline Crossford Keavil House

Edinburgh 70TBBW Plus Bruntsfield Hotel

Edinburgh 100AA/TBBW Kings Manor Hotel

Edinburgh 71AA/TBBW Edinburgh South Braid Hills Hotel

Edinburgh 129AA/TBTen Hill Place

Glasgow 47TBBW Garfield House Hotel

Glasgow 34TBBW Eglinton Arms Hotel

Glenrothes

Inverness

33

147

TBBW Balgeddie House Hotel

WorldHotels Elite Kingsmills Hotel

Langbank 70Gleddoch Hotel Spa & Golf, BW Premier Collection

Livingston 32TBBW Glasgow Livingston Hilcroft Hotel

Loch Lomond 73AAThe Winnock Hotel, Sure Hotel Collection by BW

Lockerbie 21eSure Hotel by BW Lockerbie

Motherwell 43TBBW Moorings Hotel

Selkirk 20AA/TBPhilipburn Hotel, BW Signature Collection

Carlton Hill, Edinburgh

Pontcysyllte Aqueduct, Llangollen

W A L E S

C H A N N E L I S L E S

1. Venture underground and explore the unique passageways of the Dan-yr-Ogof Caves, ending up at a spectacular 40ft waterfall.

2. Step inside a horticultural paradise at The National Botanic Garden of Wales, enjoying 568 acres of stunning Carmarthenshire countryside.

3. Place your bets at Bangor-on-Dee Racecourse and enjoy a day spent cheering on your chosen thoroughbred in the fresh country air.

1. Spoil your senses at Jersey Lavender Farm as you wander through the peaceful beauty of its purple fields.

2. Ready for a drive? Head to Jersey Classic Car Hire and get ready to tour the island in the sleekest of style.

3. Take a guided tour of the Rocquette Cider Farm in Guernsey, finishing off with a tasting of their home produced cheese, chutneys and of course, cider.

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Bridgend 75AA/TBBW Heronston Hotel & Spa

Llanelli 50AADiplomat Hotel & Spa, Sure Hotel Collection by BW

Llangollen 51eThe Wild Pheasant Hotel & Spa, BW Signature Collection

Pembroke 39TBBW Lamphey Court Hotel

Pontypool 53TBBW Pontypool Metro Hotel

Swansea Bay 68AABW Aberavon Beach Hotel

Wrexham 51eRossett Hall Hotel, BW Signature Collection

Guernsey 34AABW Hotel De Havelet

St. Peter Port 49AA/TBBW Moores Central Hotel

Guernsey, Channel Islands

A30

A30

A38

A30

A3

A23

A2

A12

A14

A12

A11

A11

A470 A34

A43

A14

A1

A48

A55

A50 A46

A42

A19

A66

A1

A1

A90

A90

A96

A9

A9

M3

M20

M25

M25

M4 M4

M5 M50

M40

M1

M1

M11

A1(M)

M6

M6

M6

M6

M62

M61

M74

M8 M9

M5

M90

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Welshpool

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Kyle of Lochalsh

Ullapool

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Galashiels

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Arbroath

St Andrews

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St AlbansHemel

Hempstead

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Workington

Kirkcaldy

Greenock

East Kilbride

Irvine Kilmarnock

Ayr

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Middlesbrough

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Preston Blackburn

Scunthorpe Grimsby

Skegness

Telford

Bedford

Clacton-on-Sea

Southend-on-Sea

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High Wycombe

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Swindon

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Bridgwater

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Guildford

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NEWMARKET

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WIDNES

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GATESHEADSUNDERLAND

STOCKTON-ON-TEES

KNARESBOROUGHILKLEY

BURNLEY

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ST HELENS

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PRESTON BEVERLEY

BURYGRIMSBY

LINCOLNRETFORD

REDDITCH

SUTTONCOLDFIELD

BIRMINGHAM NEC

PETERBOROUGH

COLCHESTERWELWYNGARDEN CITY CHELMSFORD

MILTONKEYNESBUCKINGHAM

BANBURY

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SALISBURY

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CHISWICK WEMBLEY ILFORDTHURROCK

WEYMOUTH

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ALTRINCHAM

FOLKESTONE

BURYST EDMUNDS

EYE

LOWESTOFT

KING’SLYNN

CORBYOAKHAM

HUDDERSFIELD

ULLESTHORPE

IRONBRIDGE

LIMPLEY STOKE

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OXFORD

SWINDON

TROWBRIDGE

BOURNEMOUTH

NORWICH

YORK

PONTEFRACT

MERE

NOTTINGHAMDERBY

STOKE-ON-TRENT

COVENTRY

SOUTHAMPTON

BRADFORD

GLASGOWEDINBURGH

BIRMINGHAM

LONDON

0 25 50 75 100 kilometres

0 25 50 miles

Cartography by Merritt Cartographichttps://www.merrittcartographic.co.uk/

Contains OS data © Crown copyright and database right 2021.

GROUP BOOKING CONDITIONS Best Western Groups acts as an agent for bookings made on clients’ behalf.

Best Western Groups accepts no liability for bookings entered into directly with hotels.

A working day is any day which is not a Saturday, Sunday or public holiday in England, Scotland or Wales.

1. Group Contract:1.1 A group contract will be issued by Best Western which must be signed and returned to the Best Western groups office within 7 days to confirm acceptance of the terms and conditions reflected in the group contract.

1.2 Once the signed contract has been received by Best Western, the booking is confirmed.

1.3 Non-credit clients are required to pay a deposit of 50% to the hotel no later than 30 days prior to arrival. This will be based on the full allocation of rooms held at that stage and in receipt of the hotel’s pro-forma invoice.

1.4 During special events different contract terms, including payment terms, may be applied, which will be reflected in the group contract.

2. Group Cancellation:2.1 To avoid incurring charges, written notification of cancellation of the entire booking must be received by Best Western Groups no later than 30 days prior to arrival.

2.2 For any cancellations made within 30 days prior to arrival, the following charges will be made:

• 14–30 days prior to arrival, 75% of contracted revenue

• 0–14 days prior to arrival, 100% of contracted revenue

2.3 Cancellation of the entire booking will lead to loss of any deposit paid.

2.4 The hotel has the right to cancel any booking without liability in event of clients’ failure to make payment by the due date or the hotel or Best Western Groups becoming aware of a deterioration in the clients’ financial situation or of any matter connected with the booking which may cause prejudice to the reputation of the hotel or Best Western.

3. Final numbers:3.1 To be received 30 days prior to arrival.

3.2 Special agreement can be made with the hotel to hold an agreed number of additional rooms after this.

3.3 Cancellation terms for additional rooms will be agreed by the hotel.

4. Final named rooming list4.1 To be received no later than 14 days prior to arrival.

4.2 Any special requirements, such as dietary requirements or rooming requests must be notified as soon as possible and included in the final rooming list.

4.3 Special requests are not guaranteed unless specifically confirmed in writing by the hotel.

5. Credit:5.1 It is at the discretion of the hotel if credit facilities are to be offered.

5.2 Credit payment terms will be decided by the hotel.

6. Non-credit cleared clients:6.1 Balance of payment is due to the hotel based on final invoice no later than 14 days prior to arrival.

6.2 The hotel and/ or Best Western Groups reserve the right to cancel a reservation if payment is not received by the due date, in which case cancellation charges as set out above will apply.

7. Substantial changes and cancellation by client:7.1 A “substantial change” means a change of date, a change to duration of stay or a reduction in the number of rooms by 25% or more of the rooms originally booked.

7.2 Any substantial change to, or cancellation of a booking must be notified to Best Western Groups verbally and then in writing.

7.3 Notice of cancellation or substantial change will only be effective on the working day that it is received in writing by Best Western Groups.

7.4 For all cancellations and substantial changes notified within 30 days of arrival, the hotel is entitled to charge the cancellation charges as above.

7.5 The hotel will recalculate the cost of the any changes or cancellations and re-invoice accordingly.

7.6 Substantial changes and cancellations by the client will lead to loss of any deposit paid.

8. Substantial changes & cancellation by hotel:8.1 Will be notified in writing via Best Western Groups.

8.2 The hotel will offer the client alternative accommodation of equivalent or superior standard within reasonable proximity of the original hotel.

8.3 When a suitable alternative is offered, no compensation or other claim will be paid in addition.

9. Clients responsibility9.1 Reference to any Best Western hotel in any published material must always be preceded by the Best Western legend.

9.2 If any group member has any medical condition or disability, which may impact the stay, client must inform Best Western Groups in writing at the time of booking or when known, to ensure suitability of the arrangements.

9.3 If the hotel is unable to safely accommodate the needs of the person concerned, the hotel reserves the right to decline or cancel the reservation.

9.4 Hotels that show the Disabled Facilities symbol in their entry have had their facilities inspected by an approved independent inspector e.g. Tourism for All, or regional tourist boards.

9.5 Hotels that do not have this accreditation may still have facilities for disabled guests.

9.6 Clients are strongly recommended to check with either Best Western Groups or the hotel directly before booking to ensure the chosen hotel can meet all requirements.

10. Free place policy:10.1 One free place per every 20 full paying passengers (based on final operated numbers) on same meal basis as group, based on single occupancy for driver and/or tour leader use only.

10.2 Limited to a maximum of 2 free places per group.

11. Rates:11.1 Group rates apply to a minimum of 9 rooms.

11.2 If numbers fall below 9 rooms, unless previously agreed, hotel has right to amend prices accordingly.

11.3 Rates are net and are inclusive of service and VAT at the current rate.

11.3 Breakfast, when included, consists of buffet style

11.4 Dinner, when included, consists of a three course, three choice table d’hote menu, (to include 1 vegetarian option) with tea or coffee.

12. Porterage:12.1 Based on 1 bag per person on arrival and departure, included in the price of the arrangement.

13. Children:13.1 Up to 2 children under 12 years stay free of charge when sharing existing room.

13.2 All meals to be paid for as taken directly with the hotel.

14. Force Majeure:14.1 Except where otherwise expressly stated in these conditions, neither Best Western nor the hotel will have any liability where the performance or prompt performance of our respective contractual obligations is prevented or affected by or you otherwise suffer any damage or loss of any description as a result of “force majeure”.

14.2 In these conditions, “force majeure” means any event which Best Western or the hotel could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside Best Western or the hotel’s control.

15. Hotel’s Liability:15.1 The hotel does not accept responsibility for loss of or damage to any items of value (including but not limited to cash, jewellery and electronic items such as laptops, cameras and phones) unless deposited with the reception desk for safe keeping.

15.2 The hotel is entitled to rely on the limitations of liability for lost or damaged property contained in the Hotel Proprietors’ act 1956, a copy of which will be displayed in reception. Where applicable, the hotel’s maximum liability for lost or damaged property is limited to £50 per item and £100 per guest.

15.3 Unless otherwise advised, the hotel has no plans for refurbishment, but this situation may change.

15.4 Any refurbishments or removal of facilities will be notified by the hotel to Best Western Groups and clients directly prior to arrival

16. Check In/Out:16.1 Check in to the hotel must be after 2pm on the day of arrival unless otherwise agreed with the hotel.

16.2 Check out before 11am on the day of departure unless otherwise agreed with the hotel.

17. Corkage:17.1 No wines, spirits, food or beverage may be brought into the Hotel or grounds by you or on your behalf for consumption on the Hotel premises unless the prior consent

of the Hotel has been obtained, for which a charge will be made.

18. Complaints:18.1 If in the unlikely event of any complaint, group members must inform the hotel, whilst at the hotel. Any verbal notification must be put in writing and given to the hotel as soon as possible.

18.2 If complaints are not resolved during the stay, issues should be sent in writing to the hotel or Best Western within 28 days of check out, giving booking reference and full details of any complaint, illness or injury.

18.3 No liability can be accepted due to failure to notify the complaint or claim entirely in accordance with this clause (this provision does not apply to any personal injury claim arising from the hotel’s negligence).

18.4 If you have any complaint concerning the service Best Western provides, you must inform us in writing within 7 days of the complaint arising. If you fail to do so, Best Western will have no liability.

19. Behaviour:19.1 Clients accept responsibility for any damage or loss caused by any member of your group. Full payment for any such damage or loss must be paid direct at the time to the hotel.

19.2 The hotel is entitled to exclude or remove any guest who causes damage, danger or distress or otherwise behaves in an inappropriate manner.

20. Meal Stops:20.1 Meal Stops are defined as: non-accommodation bookings. Services supplied relate exclusively to dining only.

20.2 Update on numbers will be required 10 days prior to arrival. Final numbers must be advised 2 clear working days prior to arrival.

20.3 Cancellation deadline, for the whole booking without incurring charges is set at 10 days prior to arrival. A maximum of 3 places can be cancelled without incurring charges up to 2 clear working days prior to arrival.

20.4 Free place policy for Meal Stops is 1 free place per 12 full paying passengers, limited to a maximum of 2 free places per group

21. Coach Friendly Charter at participating hotels:21.1 No supplement will be charged for single bedded rooms.

21.2 The driver and or tour guide will be upgraded on arrival if available.

21.3 On Arrival:

• Your coach will receive a personal welcome from the hotel on arrival which will include an introduction to the hotel to include items such as dining times and guidance on whom to contact should your guests require assistance during their stay.

• Rooms and keys will be ready and made available for collection on arrival. Complimentary tea & coffee station will be provided on arrival or during the hotel’s welcome.

21.4 Meals:

• Standard hotel breakfast.

• Dinner menu and vegetable choice will change daily and will not be named group/tour menu or similar.

• Dinner will be taken in the main restaurant, unless room size dictates this is not possible or requested differently at the time of booking.

• The menu will consist of a choice of a minimum 3 starters, 3 main courses (to include 1 vegetarian option) and three desserts using locally sourced produce if possible.

• Tables will be no larger than 8 and will include tables for 2 and 4 people where possible.

• Table service will be available for drinks throughout the meal.

• Jugs of iced tap water, bread roll and butter and tea & coffee will be provided with dinner free of charge.

• Your driver and or tour guide will receive a free drink with their evening meal and will be given the option to eat separately to the group if preferred.

21.5 On Departure:

• Your passengers will receive a personal farewell from the hotel.

21.6 All bookings will be subject to the standard Best Western terms and conditions for group bookings.

T e r m s & C o n d i t i o n s

VISIT:bestwestern.co.uk/groups

EMAIL:groups@bestwestern.co.uk

CALL:0844 387 6680

Images on front cover: Best Western Plus Dover Marina Hotel & Spa, Dover | Gleddoch Hotel Spa & Golf, BW Premier Collection, Langbank | Castle Green Hotel in Kendal, BW Premier Collection

All information is correct at the time of going to print and is subject to change.