Guide to Immigrant refugee serving agencies

Guide to Refugee & Immigrant Serving Agencies

Southern Alberta Region

RESTORING FAMILY LINKS (RFL) Created August 2007

Humanity Impartiality Neutrality Independence Voluntary Service Unity Universality

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The Canadian Red Cross Our mission is to improve the lives of vulnerable people by mobilizing the power of humanity in Canada and around the world. The Canadian Red Cross is a non-profit humanitarian organization that provides a wide range of assistance to millions of people through our disaster relief, injury prevention, and humanitarian issues programming. It is a member of the International Red Cross and Red Crescent Movement which includes the International Committee of the Red Cross (ICRC), 183 National Red Cross and Red Crescent Societies and the International Federation of the Red Cross and Red Crescent.

Restoring Family Links The Canadian Red Cross Restoring Family Links (RFL) Program helps Canadians to re-establish contact with immediate family members after separation due to war, internal conflict, or other humanitarian crises. Similarly, individuals in other countries can place inquiries to find relatives in Canada through the network of over 183 National Red Cross or Red Crescent Societies and the International Committee of the Red Cross (ICRC) throughout the world. We work quickly to ease uncertainties while treating all information confidentially.

Refugee & Immigrant Serving Agencies Guide Due to the RFL program and familiarity/dealings with the Red Cross in their home countries, refugees and immigrants often turn to the Canadian Red Cross as their first point of contact upon arriving to Canada. However, the Canadian Red Cross does not have programs and services in place that are specific to the needs of these groups. Recognizing refugees and immigrants as vulnerable peoples who face unique challenges, this document is designed to build the capacity of Southern Alberta’s RFL caseworkers to knowledgably refer refugees and immigrants to the program, services, and agencies in place for these groups in Southern Alberta (south of and not including Red Deer).

Using This Document This guide provides fact sheets for Southern Alberta’s immigrant and refugee serving agencies, including general information and comprehensive listings and description of their programming. However you can also use the table of contents to search for agencies by a specific service. Note: this guide is not a full list of all services that are available. Additional information is available at www.informcalgary.ca, a public website of community, government, health and social services. If you can’t find what you are looking for or don’t have access to a computer (consider using a CAP sites featuring free computer access) call 211 or talk to a staff member at any of the agencies listed. .

http://www.informcalgary.ca


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Southern Alberta Refugee & Immigrant Serving Agencies * Listing of agencies south of and not including Red Deer Immigrant-serving agencies provide information and guidance for newcomers after they arrive in Alberta. These organizations help immigrants find the services they need (for example, health care, language training, education, employment, family services or interpreter services). Counsellors at immigrant-serving agencies often speak several languages and many are immigrants or refugees themselves and understand the challenges involved in settling in a new country. You can also find the agencies close to you by calling the Alberta Career Information Hotline toll-free at 1-800-661-3753 Services provided by these agencies are generally categorized in the following reference table: (However, agencies may provide services that do not fit in to these specific categories therefore it is best to refer to the services and program descriptions in this guide for a full understanding of what’s available to clients)


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Reference Table

C

Children’s Services: Daycare, childminding, child development programs

Citizenship Training: Citizenship classes

Community Participation & Education: Community outreach, community development, common kitchen/garden promotion

of civic participation, Computer Services:

Internet/e-mail, computer training, or Community Access Program (CAP) Counselling Services:

Individual/family counselling, support groups, first language counselling, professional counselling

Cultural Groups Capacity Building Services: Provide support to or help start cultural associations

E

Employment Services and Skills Training: Vocational or career counselling, skills training, resume preparation, job referrals, employment networking, work placement, workplace orientation, information on

professional accreditation

F

Family Services: Family resource center, parenting programs, family conflict program, family literacy

H

Health Services:

Health promotion health education & mental health counselling and support services I

Interpretation and First Language Assistance:

L

Language Assessment and LINC/ESL Referral Services:


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English proficiency and first language literacy assessment; LINC/ESL eligibility assessment/information/referral services

Note: LINC is a federally funded language training program, free of charge for qualified immigrants and refugees. English as a Second Language (ESL) programs

are free of charge. Language Training:

ESL, job related language training, LINC training, literacy support Legal Assistance:

Legal advice from a lawyer on immigration, housing, income maintenance, employment standards, family law

R

Racism/Discrimination: Diversity issues, human rights; advocacy on issues of access and equity; anti racism

workshops; cultural competency awareness Refugee Services:

Airport reception, refugee sponsorship, refugee education scholarship, all settlement services

Resettlement Services: Reception, information, referral orientation, resettlement assistance, supportive

counselling

S

Seniors Programs: Support services for seniors

T

Temporary Accommodation and Food Services Translation Services:

Certified Document Translation

V

Volunteer Programs: Volunteer training, volunteer opportunities

Y

Youth Programs: Individual support and counselling; homework/after school programs; ESL tutoring;

summer camp; recreational programs; career planning; employment support


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Table of Contents: ALBERTA (general) :

Alberta Association of Immigrant Serving Agencies...........................................Page 10 BROOKS :

Global Friendship Immigration Centre (GFIC)..................................................Page 12

• Community Participation & Education • Counselling Services • Cultural groups Capacity Building • Family Services • Health Services • Interpretation and First Language Assistance: • Refugee Services • Resettlement Services • Seniors Programs • Youth Programs

CALGARY:

Calgary Bridge Foundation for Youth*...............................................................Page 15 *focus on Youth

• Counselling Services • Family Services • Resettlement Services • Volunteer Programs • Youth Programs

Calgary Catholic Immigration Society (CCIS)....................................................Page 18

• Children’s Services • Community Participation • Computer Services • Employment Services and Skills Training • Health Services • Interpretation and First Language Assistance • Language Training • Resettlement Services • Racism/Discrimination • Seniors Programs • Volunteer Programs


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Calgary Immigrant Aid Society (CIAS)................................................................Page 25 • Children’s Services • Citizenship Training • Community Participation • Computer Services • Counselling Services • Employment Services and Skills Training • Family Services • Interpretation and First Language Assistance • Legal Assistance • Racism/Discrimination • Resettlement Services • Senior Programs • Translation Services • Volunteer Programs • Youth Programs

Calgary Immigrant Educational Society (CIES).................................................Page 34 • Children’s Services • Computer Services • Employment Services and Skills Training • Language Training • Resettlement Services • Volunteer Programs

Calgary Immigrant Women’s Association* (CIWA)...........................................Page 36 *focusing On Women

• Children’s Services • Community Participation • Computer Services • Counselling Services • Employment Services and Skills Training • Family Services • Health Services • Interpretation and First Language Assistance • Language Training • Legal Assistance • Racism/Discrimination • Resettlement Services • Volunteer Programs • Youth Programs

Calgary Multicultural Centre (CMC)...................................................................Page 51 *for info on ethno cultural communities


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• Community Participation & Education • Cultural groups Capacity Building • Language Training • Volunteer Programs

Center for Newcomers (CFN)................................................................................Page 56

• Children’s Services • Community Participation • Counselling Services • Employment Services and Skills Training • Family Services • Language Training • Resettlement Services • Racism/Discrimination • Volunteer Programs • Youth Programs

Centre d’accueil pour les nouveaux arrivants francophones (CANAF)*..........Page 64 *for Francophone Newcomers

• Computer Services • Counselling Services • Interpretation and First Language Assistance • Resettlement Services • Volunteer Programs

Ethnocultual Council of Calgary...........................................................................Page 66 For info on ethno cultural communities Jewish Family Services Calgary............................................................................Page 67

• Children’s Services • Computer Services • Counselling Services • Employment Services and Skills Training • Interpretation and First Language Assistance • Resettlement Services • Senior Programs • Translation Services

LETHBRIDGE:

Lethbridge Family Services* .................................................................................Page 74 *has Immigrant Services Arm

• Community Participation & Education • Counselling Services • Family Services


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• Health Services • Interpretation and First Language Assistance • Resettlement Services • Seniors Programs • Volunteer Programs

MEDICINE HAT:

Saamis Immigration Services Association............................................................Page 80

• Children’s Services • Community Participation & Education • Computer Services • Counselling Services • Employment Services and Skills Training • Family Services • Health Services • Interpretation and First Language Assistance • Language Training • Refugee Services • Resettlement Services • Temporary Accommodation and Food Services • Volunteer Programs


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ALBERTA:

• No direct services to clients • Information sharing between immigrant and refugee serving agencies • Researches and evaluates trends; makes recommendations concerning the

needs of immigrants and refugees to Canadian Government • Organizes provincial and national settlement conferences yearly (to attend

see website for upcoming conferences; past conference reports available online)

• Organizes consultations (past consultation reports available online) • Combats systemic discrimination and advocates on behalf of immigrants

and refugees • Promotes recognition of settlement/integration work as a profession Main Location :

Suite 115 Mailing Address: 3rd Floor

120 – 17 Avenue SW Calgary, AB T2S 2T2

Hours of Operation:

Monday to Friday: 8:30 am – 4:30pm Weekends & statutory holidays: Closed

Contact Information:

Phone: (403) 290-5758 Fax: (403) 262-2033

E-mail: [email protected] Website: http://www.aaisa.ca/

FACT SHEET: Alberta Association of Immigrant

Serving Agencies (AAISA)

mailto:[email protected]

http://www.aaisa.ca/


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AAISA does not engage in direct service delivery but it does run a Settlement Worker’s Training program. Furthermore the Immigrant Sector Council of Calgary (ISCC) is a sub body of the AAISA operating in Calgary (not the greater Southern Alberta region) Immigrant Sector Council of Calgary:

Comprised of a group of stakeholders in the immigrant-serving sector; immigrant-serving agencies, funding partners, collateral agencies, and ethno-specific agencies in the city of Calgary. The mission of the ISCC is to "Work cooperatively and collaboratively to facilitate timely and equitable settlement and integration of all immigrants and refugees in Calgary."

For information about the Immigrant Sector Council of Calgary, e-mail [email protected] Settlement Worker’s Training:

This program provides standardized training and service delivery for settlement practitioners in Alberta. It has also established a formal accreditation processes. AASIA settlement training is only available to staff of AAISA agencies

For information about the Settlement Workers Training Project e-mail [email protected]




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BROOKS :

Main Location:

2nd Floor 120 - 1st Avenue East

Mailing address: Box 1742 Brooks, AB T1R 1C5

Hours of Operation:

Monday, Tuesday, Thursday: 9:30 am - 4:30 pm Wednesday: 9:30 am - 8:00 pm

Friday, weekends& statutory holidays: Closed Contact Information:

Phone: (403) 362-6115 Fax: (403) 362-6337 E-mail: [email protected]

Website: http://www.gfic.ca/

FACT SHEET: Global Friendship Immigration Centre

(GFIC)


http://www.gfic.ca/


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Community Gardens project: The Community Garden provides all of the citizens of Brooks with an opportunity to participate in growing their own garden and is meant to foster a sense of unity. The garden also promotes permanent food security by encouraging self-reliance, as well as healthy diets and an active lifestyle. The Community Garden is centrally located and is within walking distance from all area of town Cultural Diversity Program: Promotes the valuing of diversity within the communities through community based initiatives at many different levels Family/Youth Program: Facilitates positive family dynamics through social support, programs, and referrals to other services. The Integrated Service program (ISP): Provides resettlement services for government sponsored refugees and independent immigrants and includes the following:

· Orientation and Information · Interpretation and Translation · Assistance with Application/Documentation · Counselling Family and Individuals · Referral to other Community Services · Special needs Assessment · Assistance for Refugee Claimants · Assistance to sponsor family member and relatives · ICAMS data entering · GFIC Intake data entering · Assistance with youth in school and after school · Assistance parent, women, and seniors · Developing and organizing ethno cultural communities · Emergency interpretation and translation at RCMP, Hospital, Court, and

women shelter. The Services Program: Services for immigrants and their families include: · Multicultural education · Sponsorship and family unification


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· Health services · Integration services · Adult education workshops


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CALGARY:

• High focus on immigrant and refugee students • Currently conducting the “Immigrant Children and Youth Pilot Project”

which is a multi year research project that began in 2004 with a review of services for immigrant children and youth in Calgary (12-20 yrs). This research resulted in the report Conversations for Change: an Overview of Services for Immigrant Children and Youth (June, 2004). Hopes to address the many issues faced by youth whose first language is not English.

Main Location:

201, 1112 - 40th Avenue N.E. Calgary, AB T2E 5T8

Hours of Operation:

Monday to Friday: 9:00 am – 5:00 pm Sunday & statutory holidays: Closed


Phone: (403) 230-7745 Fax: (403) 230-0774

E-mail: [email protected] Website: http://www.calgarybridgefoundation.com/

FACT SHEET: Calgary Bridge Foundation for Youth


http://www.calgarybridgefoundation.com/


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Family Program The Family Assistance Program is conducted at the homes of immigrant youth. Staff members visit families for two hours per week over a 4-week period. The program works with students to help develop good study skills and assists parents by familiarizing them with community services and discussing cross cultural issues that may arise. The Family Assistance Program reduces the feeling of isolation that many families may encounter in their adjustment to Canada. Homework Club Working in cooperation with the Calgary Public Library, the Calgary Bridge Foundation for Youth holds a drop-in Homework Club at several locations in Calgary. Immigrant youth (Grades 1 - 12) meet at libraries after school to receive help with homework in various school subjects from bilingual staff and volunteers. Students also have the opportunity to interact with other student youth. Locations: Forest Lawn Library; Village Square Library; Thornhill Library; Country Hills Library School Programs · In-School Settlement Program Calgary's In-School Settlement (ISS) Program aims to help first-year immigrant families with their settlement needs. Through an assessment, the ISS workers link and connect families with community and school services through various agency referrals. ISS workers proactively to contact each newcomer family to offer them assistance to promote seamless integration into Canada. ISS program services are offered in a culturally competent manner, with language services specific to family needs. · Life Skills After-School Program The Life Skills After-School Program runs in various Junior High and Elementary Schools. This program includes exciting recreational activities, arts & crafts, as well as fun and educational activities designed to assist students in the integration process within school and society. Some activities include learning how to access different community services and facilities, discussing the meaning of the Canadian traditions (Christmas, Easter, Halloween, Valentine's Day, etc.); studying Canadian law, banking, nutrition, volunteer opportunities and career exploration.


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· Link Youth Nurture Excellence (LYNX) Project The LYNX Project involves the development and implementation of innovative programming and services for ESL students, both refugees and immigrants, who are several years behind academically, have low literacy skills and may be at risk of not completing high school. This is a joint initiative of the Calgary Bridge Foundation for Youth, the Calgary Board of Education and the Calgary Catholic School Board. United Way of Calgary and Area has provided funding for this initiative. Summer Literacy Program The Summer Literacy Program operates at several locations around Calgary for both Elementary and Junior High students. The students participate in vocabulary building, spelling tests, reading and writing lessons. In addition, students have the opportunity to complete fun arts and crafts and participate in recreational activities. Each program includes an exciting fieldtrip. In the past, students have attended Calaway Park, The Calgary Science Center and Heritage Park. See website for locations for any given summer.


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• In addition to its programs, CCIS hosts a number of career fairs thought

the year Main Location:

3rd Floor 120 - 17th Ave SW

Calgary AB T2S 2T2

Hours of Operation:

All week: 8:30 pm – 4:30 pm General Contact Information:

Phone: (403) 262-2006 Fax : (403) 262-2033

E-mail: [email protected] Website: www.ccis-calgary.ab.ca

FACT SHEET: CALGARY CATHOLIC IMMIGRATION SOCIETY

(CCIS)


http://www.ccis-calgary.ab.ca


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CCIS Business, Employment and Training Division Provided to all refugees and immigrants in the areas of pre-employment training, pre-employment counselling and skill building for the long term goal of obtaining self-sufficiency. It also operates an employer and community outreach program and a corporate recruitment program. For more information contact: [email protected] Computer Training Program Classes available in English and Spanish are designed for all adults (Canadian Citizens and Landed Immigrants) to assist in the upgrading of job skills. As the program is subsidized, the fees are subject to change as per student's annual income (include administration fee and all manuals for Computer Classes) Classes: Introduction to Windows XP & Internet/E-mail; MS Word Foundation; MS Excel Foundation; MS Access Foundation; MS Word, MS Excel, MS Access Advanced; MS Publisher; MS PowerPoint; Front Page - Web Page Design; Keyboarding; MS Project For more information call (403) 262-5695 or e-mail [email protected] Employment counselling program: · Career planning · Labour standards and health safety · Resume preparation · Job leads/placement · Workshops:

Career Bridge Workshops (CBW) - Dynamic three-week group programs on Canadian Job Search Techniques for new Canadians seeking employment

Immigrant Youth Outreach Project (IYOP): We assist immigrant youth with cultural, linguistic and employment barriers to better integrate youth into Canadian society by providing them with information and support in areas of education, employment skills and life skills training. For more information, visit: http://cacy.org/iyop.php



http://cacy.org/iyop.php


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Pre-employment skills for work training programs:

CCIS, with its partners, provides a variety of training opportunities to meet the demands of the regional labour market · Upgrading and Certification for Electricians Program

For more information e-mail [email protected] · Engineering and Technology Upgrading Program

For more information e-mail [email protected] · The Baking Training Program

For more information e-mail [email protected] · Millwright Program - industries such as Pulp &Paper, Steel & Saw, Refineries, Breweries, Chemical Plants

For more information e-mail [email protected] · Drilling Rig-Hand Training - Training opportunities in oil and gas

For more information e-mail: [email protected].

Signposts for Youth Program: this new program facilitates the process of integrating immigrant youth into the Canadian workplace. It provides participants with skills in management, job search, and life enhancement, in addition to fostering relationships with volunteer mentors from the community. The program includes a 16-week work wage-subsidy work placement. For more information e-mail: [email protected]








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CCIS Community Development & Integration Division The Community Development and Integration Services Division facilities CCIS involvement with the community through voluntarism and community outreach in the areas of multicultural education, sponsorship and family reunification, health, integration services and adult education for families and seniors. For more information e-mail [email protected] Programs Offered: · Calgary Host Program · Youth Host Program · Host Support Program for Survivors of Torture · Immigrant Seniors Services · Immigrant Seniors Host/Literacy Project · Addressing Elderly Needs in a Multicultural Environment · Regional Outreach Program · Cultural Competency Enhancement Services · Legal Workshop Series · Notary Services · Volunteer Services



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CCIS Family & Children Services Division Operates The Family Place - a family resource centre that provides general support programs and referral. The Family & Children Services Division facilitates the integration of families, with a heavy focus on the settlement and integration process of children. It also works with Calgary Rocky View Child & Family Services, in order to facilitate and enhance programs and services for newcomers in Calgary. Programs are offered through CCIS’s The New Family Place daycare centers & Cross Cultural Children's Centre: For more information call 403-262-5692 Before & After School programs Offered to school-age children (6-11) and youth (12-16), and includes · Academic support · Social/recreational activities. Day Care Program*: Offers licensed, high quality care for children 0 to 6 at some of the lowest rates in Calgary (downtown location & subsidies are available) *Can accommodate children with mild to moderate special needs through a Supported Child Care program. Kindergarten program: A low student-teacher ratio with a strong emphasis on language development. Funded by Alberta Learning, this program meets provincial curriculum standards and is free of charge.


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CCIS Language Instruction Division CCIS offers a range of classes to meet a variety of needs, from pre-benchmark to LINC Level 4*, with some literacy support. For more information e-mail [email protected] Language Instruction for Newcomers to Canada (LINC) Program Students must be referred to LINC through the Calgary Immigrant Aid Society. For an appointment, please call 403-262-2656.

Material is taught to the national standards & ESL teaching staff is accredited by the association of Alberta Teachers of English as a Second Language (ATESL). & the program follows the Best Practices Guidelines as set out by ATESL.

English in the Workplace Program Through this program CCIS provides the following courses: · English in the Workplace and Skills for Work Programs · International and Business Communications · Corporate language training for employees



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CCIS Resettlement and Integration Services Division The Resettlement and Integration Services division of CCIS provides programs to Government Assisted Refugees and other immigrants to facilitate their integration. Services are free of charge. For more information call CCIS’s Margaret Chisholm Resettlement Centre (MCRC) at 403-262-8132 or e-mail [email protected]. CCIS’s Margaret Chisholm Resettlement Center (MCRC) is located on 23 McDougall Court NE, Calgary, AB, T2E 8R3 Airport Reception Program This project is organized and facilitated by reception at the Calgary International Airport and provides: · Greetings to newcomers, · Provision of appropriate clothing during the winter months and · Responds to other immediate needs upon arrival Integrated Service Program This ongoing program is provided to all immigrants and refugees upon arrival, up to 3 years being in Canada. · Initial assessment, orientation, · Current information to start resettlement process, · Goal setting, · Referrals to existing services, · Emergency translation, · Interpretation, · Housing referrals, · Non-therapeutic counselling, · Social and recreational activities · Follow ups. Resettlement Assistance Program Initial and resettlement services are delivered for Government Assisted Refugees within 4-6 weeks upon their arrival in Canada. · Temporary accommodations · Initial assessment and the delivery of orientation and information · Linkage to other existing services



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• In charge of all referrals to LINC/ESL classes • Annual Immigrants of Distinction Awards (IDA) in Arts & Culture,

Business, Community Service, Distinguished Professional, Organizational Diversity (also, recognizes organizations that have made outstanding efforts in implementing diversity initiatives in the workplace)

• Award scholarships to immigrant youth Main Location:

1200, 910 - 7th Avenue S.W. Calgary AB T2P 3N8

Hours of Operation:

Monday, Tuesday, Wednesday: 8:30 am – 4:30 pm Thursday: 8:30 am – 7:00 pm

Friday: 8:30 am – 1:30 pm Weekends& statutory holidays: Closed


Phone: (403) 265-1120 Fax: (403) 266-2486

E-mail: [email protected] Website: www.calgaryimmigrantaid.ca

FACT SHEET: CALGARY IMMIGRANT AID SOCIETY

(CIAS)


http://www.calgaryimmigrantaid.ca


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CIAS Immigrant Language and Vocational Assessment-Referral Centre (ILVARC)

ILVARC is a centralized assessment and referral centre designed to help immigrants and refugees achieve their linguistic, educational, vocational, and career goals. ILVARC is also authorized to determine client’s eligibility for the federally sponsored Language Instruction for Newcomers to Canada (LINC) program. Services are provided by appointment only.

Location: 1401, 910-7th Avenue S.W (T2P 3N8) For more info call 403-262-2656 or e-mail [email protected] Language and Vocational Assessment-Referral Program · Assessment:

English proficiency: -The CLBA test assesses Adult English listening / speaking; reading; & writing skills First language literacy: - CLBLA test assesses first language literacy skills (literacy is considered separately from English proficiency. Literacy benchmarks are assigned for reading, writing, and numeracy. - The CLBPT assesses learners in a time efficient manner, providing benchmark results in listening, speaking, reading, and writing)

· Eligibility determination for the LINC program · Information on, and referral to, appropriate LINC or ESL classes · Counselling in first language or English regarding education, career planning, accreditation and job search techniques · Workshops in English and other languages on career planning, job search strategies, resume writing, interview skills, training workshops, financial resources, and accreditation procedures. ·Information on, and referral to, support services such as settlement, income support and financial resources · Follow up

See Index C for ESL Directory (A Directory of ESL Programs and Services for Immigrants and International Students in Calgary)



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CIAS Mosaic Family Resource Centre The Mosaic Centre offers services to Calgary's immigrant and refugee families with young children addressing health, educational, social, and emotional needs. The Mosaic Centre is located at #520, 910 - 7th Avenue S.W, T2P 3N8. For more info call 403-265-6093 or e-mail: [email protected] Children and Parents' Programs Provides preventative and interceptive services for new Canadian families with young children, who require support in accessing health, recreational and social services and early childhood education resources in Calgary. Services are provided both on-site at the Mosaic Family Resource Centre and within the community. Community Access Project Multicultural community-based services for seniors and isolated families. This project is aimed at increasing participation and reducing isolation, as well as developing a supportive network to access community services. Drop - In Monday Family Program Play-based learning activities for children and parents together. Parents are invited to participate in workshops that discuss issues related to health, nutrition, parenting, education and community resources. Family Literacy Program The Family Literacy Program is offered in the north east community for immigrant and refugee parents and children. This program allows parents to participate in literacy activities to improve children's language and help parents to develop skills to support their children's learning. Registration is required. Healthy Start Calgary (Calgary Health Region) Provides pre-natal and post-natal information to immigrant families with children 0-12 months experiencing barriers to health in order to increase their capacity to make healthy choices. There is a drop-in component to support parents and provide advice, milk coupons and bus tickets to attend the program. Workshops are provided to parents about nutrition, post-partum depression, positive discipline and attachment.



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High Fidelity Wraparound Program Provide a system of care for immigrant and refugee families determined by Calgary and Area Child and Family Services Authority (CACFSA). Guided by the principles of the High Fidelity Wraparound Approach this system of care uses strengths-based, family focused, child-centred and team oriented strategies to meet the needs of immigrant and refugee families in a culturally sensitive manner within the constraints of the Child, Youth and Family Enhancement Act. Integrated Fathers and Children Participatory Project This project addresses the specific needs of immigrant fathers or male caregivers with children ages 3-6. The target population is multi-barriered immigrant and refugee men and their children who are experiencing poverty, underemployment/unemployment issues, attachment, health issues, trauma, language barriers, cultural isolation and challenges related to integration into Canadian society. The project offers learning activities for fathers and children together, along with parent information sessions for fathers and age appropriate activities for children that will help them prepare for school. Fathers are provided with social interactions and support through spending quality time with other fathers and their children. This is a free 8 - week program runs for 2.5 hours on Saturday, and includes field trips to the zoo, science center, and library. The program also offers workshops on various topics such as the Canadian Education System, Community Services for New Immigrants and Refugees, Children and Nutrition. Men's Program (various dates & times) This program provides an opportunity for immigrant and refugee men to meet and work together in a group setting to discuss anger management, conflict resolution and communication issues. The objective is to help participants successfully adapt to life in Canada. Through workshops, referral services and individual supportive counselling, participants will learn skills for everyday living and working in Calgary. Multicultural Family and Child Training Project Provide targeted multicultural intervention and support for high-risk immigrant and refugee families with children ages 0 to 6. The purpose of the program is to support multi-barriered, hard-to-reach families from underserved ethnic communities who are experiencing parenting difficulties in Canadian society. This play-based learning program prepares children for


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success in school through social and skill development. Parent groups help educate parents in areas such as positive parenting, communication, community resources, and how to stimulate and interact with children in a developmentally appropriate was. Group support is offered in a variety of community settings such as schools, community resource centres, libraries and family homes. Multicultural Youth Street Smart Program This program is a holistic, culturally sensitive program aimed at educating immigrant youth and their parents about crime prevention and community safety. The program provides support, encourages intergenerational communication and social inclusion for teenage youth and their parents. The program works collaboratively with ethnic communities and provides services at the Mosaic Centre and different community venues. Pre-School Program A play-based curriculum supports the social, cognitive, physical, and emotional and language development of immigrant and refugee children 3-5 years old. Pre-school parents are invited to participate in workshops that discuss issues related to health, nutrition, and parenting, education, and community resources. Parent support program is also available. Fee: $25.00 per 3 month semester Supportive Counselling Parent and Early Childhood Facilitators are available for informal supportive counselling and community resources information. Childcare is provided free of charge during drop-in service Toy & Book Lending Library Families are invited to borrow toys and books from our library to enjoy at home and exchange at a later time.


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CIAS Skills Centre The skills center is part of the larger Mosaic Family Center but focuses on vocational skill building and counselling (mostly for Immigrant Youth). It is Located on 540, 910 - 7th Avenue S.W. (T2P 3N8) For more info call 403-265-6093 or e-mail: [email protected] Youth Industry Internship Program (YIIP) This is a unique skill building program designed to help immigrant youth between 18-30 obtain employment in industries that are in great demand. The program goal is to increase the skills and marketability of participants, while providing valuable full-time work experience to establish future job security. The program consists of workshops that will cover skills needed for the Canadian workplace, paid job work experience, ongoing career counselling and supportive services, and follow-up services. For more info call the Youth Industry Internship Program Coordinator at 403-265-1120. The Youth Skills Connection Centre (YSCC) The Youth Skills Connections Centre offers outreach, assessment, referral, and follow-up to immigrant and refugee youth between the ages of 15 and 30 who are having difficulty identifying career goals and who are facing challenges integrating into the Canadian workplace. All our services are provided free of charge by volunteers who can assist in over 72 languages. For more information drop-in to the Youth Skills Connection Centre or call the skills center to book an appointment. Services Include: · Outreach: open house, youth fair, orientations, networking breakfasts, ethnic lunches, and celebrations · Self Directed Resource Centre: computer and printer access; job search website links; brochures and pamphlets about youth services in our community; employment resource materials · Assessment and Referral: free and comprehensive assessment services; individual employment counselling; help in determining most immediate needs; career planning support; referrals to appropriate services and programs; assistance in accessing community supports



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Career Focus Program The Career Focus Program is intended for post-secondary graduates who are immigrant youth, Canadian youth, or protected persons between 21 and 30. Graduates who are unemployed or do not have significant labour market attachment related to their field of study are given work placement opportunities in a career related field for a 25 week term. Candidates must have an action plan, resume, cover letter, translated diplomas/degrees and educational documents, a job log, and Canadian accreditation or educational equivalencies as well as Canadian Language Benchmark Assessments to be eligible for the program. Candidates must also not have received employment insurance or reach-back in the last 3 to 5 years. Career Pathways Program This is for any member of the Sudanese community. The program will provide workshops and one-on-one employment coaching sessions with clients on a range of issues including communication skills, time management, positive thinking, resume building, interview skills, job seeking skills, and job maintenance skills. Clients will receive support in their development of an action plan, understanding of Canadian work place, and pro-active behaviours.


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CIAS Settlement Services (& Language Bank) These services respond to the settlement needs of newcomers to Canada. Other services include citizenship classes and an extensive volunteer program. Services are provided in both individual and group sessions in the newcomer’s first language or in basic English. Information / Orientation/Referral Program: provides information on community resources, how to access them and link newcomers to resources through referral. Interpretation/Translation These Services are provided by the CIAS Language Bank which is committed to advocating and facilitating equal access for immigrants and refugees to various community services and programs by developing formal partnerships with institutions, service providers, government and the not-for-profit sector. The Language bank also translates documents in order for them to access settlement, employment, education, and counselling services. Located on 1200, 910 - 7th Avenue S.W. (T2P 3N8). Services may be subject to cost recovery. · Interpretation services are available in the following areas: Settlement, Counselling, Employment, and Education · Language Bank translators translate documents to and from English including Certificates, Diplomas, Licences, Transcripts, Brochures, Leaflets and Forms For more info call 403-265-1120 or e-mail [email protected] Supportive Counselling to Assist Individuals and Families in Crisis Supportive counselling services are provided to newcomers to Canada facing settlement issues. Group Workshops and Orientation sessions Group workshops and orientation sessions on a variety of topics including: immigration law, health concerns, legal services, housing issues and community resources. For more information or registration call 403-265-1120



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Citizenship Classes Citizenship classes prepare immigrants and refugees for the Canadian citizenship exam and help them acquire skills, knowledge and confidence for informed and responsible participation in Canadian society. Various times and locations available For more information or registration call 403-265-1120 Ext 275


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• All program registration is done in person during office hours, and

payment (where required) must be made in cash Main Location:

1723 40th Street South East Calgary, AB T2A 7Y3

Hours of Operation:

Monday to Thursday: 8:30 am – 9:00 pm Friday: 8:30 am – 4:30 pm

Saturday: 9:00 am – 3:00 pm Sunday & statutory holidays: Closed


Phone: (403) 235-3666 Fax: (403) 272-7455

E-mail: [email protected] Website: www.immigrant-education.ca

FACT SHEET: CALGARY IMMIGRANT EDUCATIONAL

SOCIETY


http://www.immigrant-education.ca


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Computer courses: CIES offers computer courses to help immigrants learn the computer skills they need to be competitive in today's marketplace (Calgary businesses are the second highest in the country for Internet usage according to Statistics Canada). Courses include basic computer skills as well as skills for specific software programs (Basic Computer, Power Point and MS Access, Clerical training, Simply Accounting, and Basic Accounting). Citizenship Class: Provides newcomers with the skills, knowledge and confidence necessary for participation in Canadian society. Also, explores Canadian immigration programs, cultural issues, immigration legal services, and other topics. There is a $10.00 fee per person. For more information or registration call 403-235-3666 Employment services: Our Employment Services provide customized employment and academic solutions as well as a job referral service and one-on-one assistance with resume writing and interview skills. These services are offered free of charge. Language Instruction: Offer courses for all levels including non-literate ESL training, LINC programs, and enhanced language training (ETL). · Drop-in ESL courses ($40.00 dollar fee for ESL pre-basic, basic, intermediate and advanced ESL). Scheduling accommodates those with full-time jobs. · Literacy and Basic English courses are designed to help those who cannot read or write English, acquire the essentials of English. Offered free of charge. · LINC courses are free for newcomers to Canada and provide a uniform quality of language training across the country. Offer LINC classes every day from LINC level 1 to LINC level 3. Childminding is available, free of charge, to full time LINC students with children between 19 months to 6 years.


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Information services: Provides information on the accreditation process and the expectations of Alberta employers to Immigrant Professionals who received their training outside of Canada.


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• only agency offering all female classrooms, workshops and access to

services Main Location:

First Street Plaza 200, 138 4th Avenue SE Calgary, AB T2G 4Z6

Hours of Operation:

Monday to Friday: 9:00 am – 4:30 pm Weekends& statutory holidays: Closed

General Contact Information:

Phone: (403) 263-4414 Fax: (403) 264-3914

E-mail: [email protected] Website: www.ciwa-online.com

FACT SHEET: CALGARY IMMIGRANT WOMEN’S AGENCY

(CIWA)


http://www.ciwa-online.com


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CIWA Employment Skills Services For further information or for any inquiries regarding specific programs, call 403-263-4414 ext. 18 or e-mail [email protected] Accounting Training This program offers basic accounting skills to immigrant women through a six-week session. The course material includes a general introduction to accounting, payroll accounting and the QuickBooks computer program. Individual Employment Counselling Individual counselling supports immigrant women to identify and discuss employment opportunities, establish realistic employment goals and an implementation plan of action aimed at labour market integration. Individual sessions are provided on topics such as: · resume enhancement, · cover letter writing, · mock interviews · and other individualized services. Making Changes Program This course is a pre-employment, life skills orientation program done in partnership with the Making Changes Employment Association of Alberta. Networking Breakfast Meeting Immigrant women have an opportunity to network with various corporate representatives and employment agencies across Calgary. This orientation enables them to learn about the various aspects of networking from resume tips, talking to potential employers, how to make a good first impression and networking in Canada. Pre-employment and Employment Workshops Clients attend group workshops for guidance in areas related to pre-employment and employment. Workshop topics include: · Canadian Workplace Culture · Support for Foreign Trained Engineers · Job Search tips · Labour Standards · Networking · First Impressions



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· Communicate with Confidence · Job Interview Skills · Computer Training for Beginners · Accreditation (Immigrant Qualifications Assessment Service) Receptionist Training The main objective of the Receptionist Training is to facilitate labour force re-entry and to build the self-sufficiency of immigrant women, with previous office administration experience. The training provides immigrant women with the necessary upgrading skills and academic knowledge to qualify for entry-level office assistant positions in various organizations and businesses.


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CIWA Family Services Baby Club An interactive 8-week workshop that enhances the knowledge of child development among immigrant and refugee women with their child at various stages between 0-18 months. It is an opportunity for mothers to meet new friends and provide support to one another in a relaxed and educational environment. It is a free program and covers issues such as nutrition, growth and development, child safety and illness, etc. For more information call 403-263-4414 ext. 39. Best Beginning partnership (Calgary Health Region) Provides multicultural outreach workers for pregnant women in areas such as health, social, or financial concerns. Please schedule an appointment to see an outreach worker. For further information call 403-263-4414 ext. 23 or e-mail: [email protected] Cross-Cultural Parenting Program* This is a unique "cross-cultural" parent education program that assists immigrant and refugee parents in facing the added challenge of parenting in a new country and culture. The Cross-Cultural Parenting Program provides practical information on parenting & examines parent/child relationships. This program is delivered at various locations throughout the city to groups and individual families free of charge. Free childcare is also available. * Training workshops for individuals interested in facilitating sessions for the Cross-Cultural Parenting Program are offered. For more info call 403-263-4414 ext 33 or e-mail [email protected] Crossing the Bridge Project This cross-cultural counselling project is funded by Alberta Children's Services under the prevention of Family Violence and Bullying Community Incentive Fund. Crossing the Bridge aims to decrease barriers to community services for immigrant women and their families who are experiencing conflict/violence situations. Partnerships are established with various ethnic and faith communities to deliver this project successfully.



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Family Conflict Program Provides help for immigrant refugee women and families who are experiencing abuse and problems in their marital/family life. Free professional cross-cultural counselling is provided during flexible hours in many first languages at CIWA and off-site locations. Assistance is also available for legal issues and social services. The Family Counsellors provide individual and group services that include: assessment, crisis/short-term counselling, advocacy, referral, outreach, volunteer support and follow-up for the clients of the program. Services are confidential and free of charge and provided by professional family counsellors. Girl’s culture club This club is a school-based program that provides an opportunity for young immigrant women to build friendships, learn more about diverse cultures, explore topics of interest and have fun through activities such as arts & crafts and field trips. It is a supportive group environment where participants discuss issues and brainstorm solutions among their peers. Groups are held in 12 elementary, junior and senior schools in Calgary. Hand-in-hand parent link centre The Parent Link Centre supports parents in their role as their child's primary and most significant teacher. They will also provide parents with links to parenting programs and services through a province-wide network promoting family wellness, child development, and ensures young children get a healthy start to life. The centre is located at 2623 - 56th Street NE For more information call 403-293-5467 ext. 22 Home Visitation Program partnership with Healthy Families Provides long-term support to families with newborns and very young children. It provides information, education, and connects the family to other community support services. Program delivery is throughout the Calgary area covering over 35 different communities. Referrals for this program are made by a qualified health nurse while the child in under the age of three months and will receive services until that child is 5 years old. After that they will refer the child to the proper services.


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In-Home Support Program In collaboration with Calgary and Area Child and Family Services Authority, CIWA is able to offer in home support to aid immigrant children, youth, and families feel safe and protected and overcome at-risk circumstances such as family violence. Through referrals from Child Welfare this program recognizes the unique needs and challenges families face and are therefore in need of culturally appropriate services in the form of counselling and family support. Summer camp The summer camp runs during July and August and provides an opportunity for young immigrant women to participate in activities such as recreation, crafts, field trips and discussions on youth issues. Participants are exposed to a variety of culture and learn about different tradition, festivals and events and places around Calgary. For more contact the Youth Program at 403-517-8830 or by e-mail at: [email protected] Youth Program Addresses the needs and concerns of culturally diverse women between the ages of 12-19 years in several locations throughout Calgary in a supportive group environment where participants discuss issues such as self-esteem, racism/harassment, education/career goals, family and peer relationships, ethnic and Canadian culture, leadership/volunteerism, health and safety, and conflict resolution. The young women have the opportunity to build friendships, learn about Canadian and other cultures, and gain information to facilitate life long decisions through group discussions, activities, videos, guest speakers, and field trips. The program has begun outreach to other educational institutions & continues its community outreach and advocacy for young immigrant and culturally diverse young women through participation in local and provincial committees. Individual support and counselling are also available For more contact the Youth Program at 403-517-8830 or by e-mail at [email protected]




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CIWA Intake, Settlement and Integration Services Find Me a Home Find Me a Home focuses on securing affordable and accessible housing for low-income immigrant families. Provides immigrant families with important information and resources, interpreting services, assists in accessing emergency funds and can advocate on their behalf. Human rights project The Human Rights project will train three representatives from ethnic communities according to the Canadian Human Rights stature focusing on the issues specific to and current in ethnic communities. These community trainers will provide educational sessions to their communities on those issues identified with the help of an advisory committee. They will customize existing human rights resource materials for each community engaged and create pamphlets with important human rights information specified to the needs of ethnic communities. Immigrant women's cervical cancer screening project The Immigrant Women’s Cervical Cancer Screenings Project is delivered in partnership with Women’s Health Resources from the Calgary Health Region. It targets under-screened and under-served immigrant women at risk of cervical cancer. Immigrant women are given the opportunity not only learn about cervical cancer through educational talks, but to participate in the clinic and have their pap tests administered promptly by a female doctor, instead of waiting to find a family doctor. Women’s Health Resources have kindly supplied organization with the cervical cancer screening clinic, follow-up client services and trained health presenters for this and other CIWA programs. Integration Program Assists immigrant / refugee women who experience family conflict or other barriers with basic necessities such as: housing, social services, food, legal assistance, etc. The Integration Program is the only service of its kind to meet the integration needs of abused immigrant women and their families. It serves immigrant women who have been in Canada for more than three years, or are refugee claimants, and are therefore ineligible to receive services through the Settlement Program. The program provides information to abused immigrant women on the spectrum of available community services such as


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social, legal, health care, and employment. Furthermore this program advocates for immigrant women in accessing services through direct links. All services offered by the Integration Program are confidential and are offered free of charge. Legal Services/Clinic: In collaboration with Calgary Legal Guidance a Legal Clinic is provided every Wednesday evening with the assistance of eight (8) volunteer lawyers. This service has enabled immigrant women to access legal services, empowering them to make well-informed decisions that directly impact their lives. New Friends and Neighbourhood Groups Immigrant / refugee women from diverse cultural backgrounds come together in their neighbourhood to make friends, share experiences, practice conversational English and learn about resources available in our community. By participating in these weekly meetings, women increase their level of self-sufficiency, confidence and create a network of support. To register or for more information please call 403-263-4414 ext. 56 or e-mail: [email protected] Settlement Program · Client intake & needs assessment: this includes information on the education system, ESL classes, safety, banking, housing, transportation, daycare, etc. Printed materials are also provided to all clients for future reference · Information/orientation sessions, Group orientation/information sessions are organized and delivered to newly arrived immigrant/refugee women and other interested clients · General Referral and Support Counselling: counselling, and referral to other programs and services available at CIWA and throughout the community. · Public awareness orientation sessions are also offered to interested individuals, organizations, and community agencies. Sudanese Program CIWA’s Sudanese Program supports the settlement and integration needs of Sudanese clients through intake, needs assessment, and referrals to appropriate community services. It also supports the community



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development process of Sudanese immigrants in Calgary, with the intent of fostering self-sufficiency and sustainability by providing coordination, leadership training, and guidance. · In-Home Support Staff provide direct services within the home, including help with housekeeping, living skills and individual-based information about health, safety, parenting, accessing community services, transportation services, shopping and finances in a culturally appropriate manner. · Coordination of community development initiatives within the Calgary Sudanese Community. For more information contact e-mail: [email protected]



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CIWA Language Training and Childcare Services Advanced training for immigrant women seeking employment as ESL assistants Advanced Training for Immigrant Women Seeking Employment as ESL Assistants is a full-time language training program in a woman-only environment, supported by childcare and designed specifically to increase the actual number of immigrant women employed as ESL assistants by the Calgary School Board, the Calgary Roman Catholic Separate School District, and surrounding boards. The project will provide these women with hands-on Canadian classroom experience and paid ESL assistant training at Chinook Learning Centre along with our CIWA training. First intake recruitment and orientation will begin in October 2007. Canadian Pronunciation 8-week programs are provided for women with good English skills to replace existing speech habits with new habit patterns for everyday speech Enhanced Business English Project The CIWA-piloted Enhanced Business English Project is intended for professional immigrant women who are struggling to find or maintain employment or pursue post secondary education due to English language inadequacies. The project provides six months of workplace related language training and an additional six months of continued support in the job search and application process. Knowing your Literacy students: We are excited to introduce a new project to enhance student-teacher rapport by increasing teachers’ cultural knowledge and ability to foster respectful communication in the classroom. Knowing your Literacy Students: a Curriculum and Cultural Manual for Literacy Programs will generate a curriculum and cultural resource manual to enhance teachers’ understanding of the culturally sensitive needs, traditions and beliefs of their students. The manual will be piloted in collaboration with other language service providers in a literacy class at CIWA. The findings will be disseminated in 2008.


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Language Instruction for Newcomers to Canada (LINC)* Offers a variety of English as a Second Language classes (ESL) to immigrant women who have lived in Canada for less than three years. The LINC program is designed to accommodate the needs of women, especially of women with young children, with the flexibility of part-time classes. The women only learning environment contributes to the comfort level of students from all cultures, especially those who have not experienced a mixed classroom. The program is delivered free of charge with funding provided by, the Citizenship and Immigration Canada (CIC). Free child care provided except for during the evening classes. *In order to qualify, the students must be assessed for their linguistic ability in English, by the Calgary Immigrant Aid Societies Immigrant Language and Vocational Assessment & Referral Center (ILVARC) For further information call 403-263-4414 ext. 22 or e-mail: [email protected] Pebbles in the Sand Provides literacy classes to assist women who face multiple barriers accessing mainstream programs and services. Eligible participants have received less than 6 years of education in their native country and have not already accessed other ESL classes. Pebbles in the Sand enables immigrant women with little or no English skills to increase their literacy and become leaders within their families and communities. It has a highly visual, context relevant approach, that helps to increase the linguistic skills of participants, as well as improve the ways in which participants tackle issues such as low economic status, family conflict, lack of education, poor nutrition and cross-cultural parenting among others. ESL, literacy and school readiness is also offered for children 0-6 years. Classes are set to run for 14 weeks in communities that would benefit from this approach. Every effort is made to accommodate immigrant women that are interested in the classes. For further information call 403-263-4414 ext.13 or e-mail: [email protected]




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SMILES Childcare (Small Multicultural Immigrants Learning Early Strategies) SMILES are CIWA's childcare program and it aims to provide quality childcare for children from 0 to 6 years old. SMILES is offered in conjunction with other CIWA programs to provide early childhood development and life-long learning for children. Free childcare and child development is provided for all CIWA program participants' children 0-6 years of age at all locations. Please see our brochure for more information. For further information call 403-263-4414 ext. 20 or e-mail: [email protected]


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CIWA Volunteer Training and Community Development Services CIWA responds to immigrant women’s needs to develop social support systems and skill building activities through volunteer training and placement. Operating out of King George Elementary School, the program provides essential services within the immediate and surrounding areas. For more information on programs call (403) 517-8830 or e-mail [email protected] Community Access Public (CAP) Computer This public access computer is used by parents, volunteers, home support workers, the community at large, and houses the Toy Lending Library’s database. This is a very important resource available to parents in the community. Typically, users require first language support from CIWA’s reception volunteers, practicum students, and staff to use this computer. Cultural Wonders Diversity Resource Library An information and research centre focused on promoting cultural diversity in our community. Good Food Box Fresh vegetables and fruits are delivered once a month to the King George location, in boxes of $10, $15, and $20, and families are able to purchase them. CIWA is one of the 96 Good Food Depots in the city. The Art and Craft Market The Art and Craft Market builds upon the skill set and talents of immigrant women in the areas of art, crafts, culture, and entrepreneurial skills by engaging them in creative craft-building activities. The products, created through the Art and Craft Market are sold at community events, festivals, and trade shows. The craft group meets weekly to make products that CIWA sells. Profits from sales support CIWA. The Toy and Interactive Book Bag Library The library contributes to children’s development and strengthens family relationships. We aim to provide low-income families with a cost efficient use of toys and encourage and reinforce a reading habit among parents. If parents model reading to their children, they will strengthen family interactions and improve studying habits. The library encourages childhood



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development through the provision of educational books, toys and CD-ROMS at our onsite library. Volunteer Program Volunteers are recruited, oriented and trained so that they may gain experience in Canada to support their job search and decrease their feelings of social isolation. CIWA's volunteer training is specifically designed to train women on the concept of volunteerism, as well as encourages immigrant women to develop independence, share their expertise with each other, learn new skills, help manage programs, and deliver services to the greater community.


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• Culture Corner newsletter Main Location:

835 - 8th Avenue SW Calgary, AB T2P 2T3

Hours of Operation:

Monday to Friday: 9:00 pm – 5:00 pm Sunday & Statutory holidays: Closed


Phone: (403) 237-5850 Fax: (403) 234-7132

E-mail: [email protected] Website: www.calgarymulti.com

FACT SHEET: CALGARY MULTICULTURAL CENTER

(CMC)


http://www.calgarymulti.com


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CMC Cultural Competency Training (CCT) CMC offers training and consulting services to companies and organizations that want to cope with and benefit from cultural differences. For more information call 403-589-0615 Cultural Competency Audits For companies and organizations that want to determine how well they are managing cultural differences Cultural Awareness Training Is offered to companies and organizations that want to understand and manage the way culture affects behaviour (at work, in negotiations, during interviews, when shopping, etc.) through: · Public workshops: The Calgary Multicultural Centre offers cultural competency workshops on a regular basis that are open to any interested company, organization or individual. · Customized trainings are high impact training sessions with four modules that can be customized to fit the business needs and time constraints of each client. (half day – 2 day sessions) Cross-Cultural Communication Workshops Help develop skills and strategies for communicating with clients, employees, and co-workers from different cultures Conflict Intervention For groups that are experiencing conflict rooted in cultural misunderstanding Pre-departure Cultural Briefings/ On-arrival Orientations For individuals or groups: ·Travelling to other countries on business ·Groups arriving in Canada on business or study tours


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CMC Diversity Volunteer Program (DVP) Offers volunteer placement at the Calgary Multicultural Centre for individuals looking for skill-enhancement opportunities. For more information Please call 403-237-5850 Cross Cultural Volunteer Experience: Places new Canadians in volunteer roles at human service and not-for-profit agencies (six-week volunteer roles) so they can Gain experience at Canadian companies, practice their English language skills, get a Canadian reference, learn about Canadian work culture, get new business contacts, and add the experience to their resume. Practicum Placements: Under the supervision of a CMC staff, University and college students’ member gain experience in organizing events, doing research, preparing publications and other projects.


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CMC Language classes: CMC offers conversation-focused classes in several languages (mostly English and Spanish). All tutors are native speakers and educate the students about the cultures of the countries where these languages are spoken. The classes are held on week-day evenings at the CMC office


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CMC Multiculturel Resource Centre (MRC) The Multicultural Resource Centre (MRC) provides information on cultural diversity issues in Calgary through its regular publications, which include the bi-monthly newsletter, Culture Corner and semi-monthly News Bulletin. The centre also runs a website, and a resource library, which carries literature on multiculturalism. In addition, MRC organizes workshops on organizational capacity building for cultural groups. Capacity Building Workshops We offer workshops for cultural groups and interested organizations on topics such as building organizational capacity and leadership skills, grant proposal writing and more. Community Referrals · Refer newcomers to local organizations that provide services such as resettlement and translation programs. · Connect people to culturally diverse guest speakers and performers


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• formerly the Calgary Mennonite Center for Newcomers • Runs Ethnicity Catering Main Location:

125 920 36 Street NE Calgary, AB T2A 6L8

Hours of Operation:

Monday to Friday: 9:00 am – 4:30 pm Sunday & statutory holidays: Closed


Phone: (403) 569-3325 Fax: (403) 248-5041

E-mail: [email protected] Website: http://www.centrefornewcomers.ca/

FACT SHEET: CENTER FOR NEWCOMERS


http://www.centrefornewcomers.ca/


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CFN English Language LINC LINC classes can be accessed through referral from the Calgary Immigrant Aid Society’s ILVARC. Non citizen immigrants and refugees that are 18 years or older are eligible. Classes are offered in 4 sessions throughout the year. Fall, winter and spring sessions run for 11-12 weeks. The summer session is 8 weeks long. · Offers Instruction in listening, speaking, reading, and writing English. · Information about Canadian culture and communicating at home and at work. · Computer assisted ESL instruction. · Special speakers and community field trips add variety to classes. Limited childcare is available for children ages 2-5 for students in the morning classes. For more information, contact LINC/ESL Program Manager at 403-537-8803.


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CFN Employment Services The Centre’s professional career practitioners specialize in helping people with international training, education or work experience succeed in the Calgary labour market. The Centre’s training programs provide opportunities to develop your employability and communication skills, while you train for a new occupation or further develop professional skill in your previous occupation. For more information or to make and appointment call 403-569-3325. Business Communication for Professionals For immigrants with experience in IT, chemistry, geology, geophysics or engineering that are interested in pursuing their careers in Canada. Business Communications for Professionals is an intensive program designed to introduce individuals to cross-cultural communication and employability skills that will help them start working in your chosen field. · Training in Business English · An introduction to professional Canadian workplace culture · Employment readiness, including resume writing, interviewing skills and networking · A six-week work placement program to apply the skills you learn · Assistance in obtaining professional association membership To be eligible, must have Permanent Resident (or Refugee) status in Canada and a high level of English competency (minimum Canadian Language Benchmark of 6); be willing to commit to the full-time, 24-week program plus 6 months work in the profession following the training program. The course (October 8, 2007 - March 21, 2008) is offered at the Centre for Newcomers and each session is limited to 15 participants. To apply, bring a current resume/CV, proof of residency, Social Insurance Number, copy of degrees and/or transcripts, as well as Canadian Language Benchmark score. Contact Rosanna Quintieri at 403-569-3346 for an appointment. Career Development and Job Search ·Personalized assistance from a Career Development Practitioner to help clarify and work towards career goals. ·Job search and career development workshops.


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·A Career & Business Information Hub equipped with job board, online job search sites, workspace, computers, phone, fax, and a career and job search library. ·Primary language assistance for application for Employment Insurance. To be eligible must be in Canada for 10 years or less and be legally entitled to work in Canada. Please call 403-569-3325 to book an appointment with a Career Development Practitioner. Drop in to use the Career & Business Information Hub. Employers One of the biggest challenges employers and business owners in Calgary currently face is a shortage of skilled, motivated workers. The Centre for Newcomers is an excellent way to connect with potential employees: experienced, educated workers who have recently arrived in Canada. · Consider a Practicum Placement It is often hard to know before you hire someone if they will be a good fit. Practicum placements reduce the risk. They are an excellent way to discover if someone is right for your organization. Professionals with backgrounds in accounting, management and human resources, who have completed a full-time, 22 week program on the culture and language of the Canadian workplace, are available for voluntary 6 week placements. For more information, or to request a placement, call 403-569-3346. First Languages EI applications Immigrants who are unemployed and who cannot access Government of Canada services in English or French may come to the Centre for Newcomers for assistance in filling out an Employment Insurance application. Service is on a first-come, first-served basis, and no appointment is necessary; however, you must come to the Centre on the appropriate day for the language you prefer, as follows: ·Monday- Punjabi, Hindi, Urdu ·Tuesday- Chinese (Cantonese and Mandarin) ·Wednesday -Vietnamese ·Thursday-Arabic ·Friday- Spanish and Serbo-Croatian


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Healthcare Aide Training This program will trains newcomers to work in health care facilities, providing personal care for senior citizens who have lost their independence through disease, stroke or other illnesses. ·16 weeks of academic upgrading at the Centre for Newcomers. ·Skills and knowledge you will need for the Canadian work environment. ·Employment readiness, including resume writing, interviewing and interpersonal skills, networking. ·13 weeks of Healthcare Aide/Care Attendant training at Bow Valley College. ·A 5 week practicum in a health care facility. To qualify must be a Canadian Citizen, Permanent Resident, or Refugee, in Canada for less than 10 years, have completed schooling equal to minimum Grade 10 High School, and have a Canadian Language Benchmark (CLB) Level 4. For more information Contact Anand at 403-569-3341 or Debby Jones at 403-536-8812 Trowel Trades Training Provides training in: · Glass Trades · Bricklaying · Tile-setting · Concrete For more information call 403-536-8812 or 403-569-3341 Youth 1.2.1. For youth aged 15 to 24 from an immigrant family that need help with career planning, job search or getting into school. This service offers: ·One-to-one assistance. ·Help with resumes and job search. ·Workshops on career planning. To make an appointment call: 403-539-4982


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Youth Possibilities Program For immigrant or minority youth between the ages of 17 and 27 trying to decide if they should pursue more education or get a job. This program provides the skills needed to succeed either in the workplace or at school. Two full-time, 12-week modules. All courses are held at the Centre for Newcomers ·Module 1: learn valuable life and employment skills. Participate in outdoor challenges that develop teamwork skills and build self confidence. ·Module 2: get involved in community service projects, learn job search skills. Continue to take part in outdoor challenges and team-building experiences. To be eligible must be unemployed or underemployed and not receiving Employment Insurance (EI), not in school, and able to communicate in English. For more information contact Liz Rees (Coordinator, Youth Possibilities Program) at 403-569-3333.


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CFN Settlement Services Assists immigrants and refugees to make a successful transition to a new life in Canada. For more information on settlement services, call 403-569-3325 and ask for Marichu Antonio, Community Development Manager. Catering Training Provides a first job to immigrants and refugees legally entitled to work through the Catering Training program. The Catering Training program is part of EthniCity Catering, a social enterprise run by the Centre for Newcomers. (The commercial kitchen is located at 1308 Edmonton Tr NE.) The program offers: A temporary and part-time Canadian job. Training to work in a commercial kitchen. A food safety card from the Calgary Health Region. Support to look for permanent work. Information about settling and adjusting to life in Canada. For more information or to apply for the program contact the Catering Co-ordinator at 403-569-3344. Family Development Program Helps individuals with children under the age of 18 who are able to meet twice a month, connect with other families with similar backgrounds, and learn about how to create a new family life in Canada and about parenting in Canada. Arabic (Middle East), Sudanese, Cantonese, Farsi, French, Hindi-Urdu-Bengali, Punjabi-Nepali, Spanish, and Vietnamese group sessions are available. Involves discussions on health and nutrition, schooling and education, discipline and family rules, adapting to Canadian culture while respecting your own traditions, raising successful kids and more! Program activities including guest speakers, cooking classes, field trips and family fun activities. For more information the program, contact Susan Mercer-Thornhill (Program Co-ordinator) at 403-537-8804. Family Literacy Program Helps immigrants understand how to prepare their children for school in Canada and offers a creative environment, in many languages, for immigrant and refugee parents to learn together with their children. This program is


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offered to Immigrant or refugee parents with a child or children under 6. Workshops are taught in English, Chinese (Cantonese and Mandarin), Spanish, Vietnamese, and some Sudanese languages. For more information on the program and start dates, contact Fariba Mohammadi (Program Co-ordinator) at 403-537-3348 Newcomer Settlement Newcomer Settlement is delivered through the Immigrant Settlement Program (ISP). Provides the following services to Landed immigrants and refugees who have been in Canada for less than 3 years, live-in caregivers and provincial nominees with work permits. The program offers: Orientation to life in Canada Information and referral to community services Assistance in identifying and reaching your settlement goals Welcome events and networking opportunities Volunteer opportunities Every Thursday there are Settlement Action Plan sessions (requires

registration) To access the program call and book an appointment (Bring landing papers, permanent resident cards, passports, work permit, plus any other legal documents that relate to the immigration of the entire family). Volunteer Development Program This program promotes meaningful participation in the community such as creating a welcoming environment for other newcomers to Canada. Also it provides a chance to develop skills, gain Canadian work experience, build relationships and expand your network of contacts. Volunteer opportunities in: English Language Tutoring, Childcare Support, Administrative Support, Newcomer Support Services, Literacy Tutoring, Event Organization. Volunteer information sessions are held every Tuesday from 1:30 to 2:30 pm For more information or to register for an orientation session, please contact the Volunteer Development Co-ordinator at 403-537-3395.


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Main Location :

103, 149-5 Avenue SE Calgary, AB

T2G 5T1

Hours of Operation:

Monday to Friday: 8:30 am – 4:30pm Weekends & statutory holidays: Closed


Phone: (403) 232-5485 Fax: (403) 232-5486

E-mail: [email protected] Website: http://www.canaf.ab.ca

FACT SHEET: Centre d’accueil pour les nouveaux arrivants francophones (CANAF)


http://www.canaf.ab.ca


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CANAF services to include: · Reception and response to immediate needs such as housing, clothing, transportation, etc. · Orientation to community resources and services such as banks, ESL courses, schools and daycares, health, cultural and recreational activities, taxes, police services, legal facilities · Resource centre and computers · Interpretation and non-official translation of documents related to employment, health, education and legal matters · Referral to professional counselling for adaptation and/or integration problems · Referral to employment services Eligible persons must be a permanent resident in Canada, a person CIC intends to grant permanent resident status, or a live in caregiver who could subsequently apply to become permanent residents within Canada


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• No direct service delivery to immigrants and refugees • Promotes the interests and participation of members of visible minority

communities • Provides a forum for Calgary’s visible minority communities to discuss

and address issues and to develop common strategies and actions to address them

• Provides Calgary’s visible minority communities with a platform to influence relevant public policies and programs.

• Promotes greater cooperation among Calgary’ visible minority communities.

• Facilitates consultation and equitable collaboration between visible minority communities and other stakeholders.

• Conducts research • Community organizations can become members of ECCC – gives the a

vote, Hard copies of ECCC research papers, position papers and policy statements in the language(s) of your community, Opportunities to sit on ECCC working groups and issue-based committees, Access to the members' only resources, alerts about new social, legislative and policy issues affecting visible minority communities etc.

Main Location: 200, 924 6 Avenue SW Calgary, AB T2P 0V5

Hours of Operation: N/A General Contact Information:

Phone: (403) 263-990 Fax: (403) 262-8973

E-mail: [email protected] Website: www.ecccalgary.com

FACT SHEET: THE ETHNOCULTURAL COUNCIL OF

CALGARY (ECCC)


http://www.ecccalgary.com


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• JFSC is an accredited non-denominational Social Service and psycho

educational agency • accessible to all and inclusive of everyone • has a newsletter (accessible online) • does not accept walk-in appointments Main Location:

200 4010 Macleod Trail South Calgary AB T2G 2R7

Hours of Operation*:

Monday & Thursday 8:30 AM - 5:00 PM Tuesday: 8:30 -9:00

Wednesday: 8:30 - 8:00 PM Friday 8:30 AM - 2:00 PM

Weekends & Jewish/statutory holidays: Closed Contact Information:

Telephone: (403) 287-3510 Fax: (403) 287-3735

E-mail: [email protected]/[email protected] Website: www.jfsc.org

FACT SHEET: Jewish Family Services Calgary (JFSC)

mailto:[email protected]/[email protected]

http://www.jfsc.org


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JFSC Consoling Services A team of qualified counsellors provide a variety of approaches including: strength based, cognitive-behavioural therapy, systemic therapy, body focused and art therapy. The agency has a holistic, client centered approach to counselling; viewing the client in their environment and recognizing the importance of balance among cognitive, emotional, spiritual, and physical aspects of self. Councillors stay current on new research and practices as well as provided mentorship to graduate students.

Counselling: Individual, Couples, & Family

· Family and Couples Therapy · Adolescent Issues · Domestic Violence / Trauma · Anxiety and Depression · Chronic Illness and Caregiver Issues

Confidentiality and ethical practices are observed. Fees are calculated on a sliding scale according to family income. The program does not require a referral from a professional to access JFSC Counselling services. However, JFSC does maintains strong collaborative relationships with other agencies so inter-agency referrals can take place.

Family Life Education Services The Family Life Education Program is an accredited pro-active, outreach arm of the clinical counselling area of the agency. A diverse range of psycho/social and educational programs are offered to the Jewish and greater Calgary community. Programming is delivered using a community development collaborative approach. Dedicated to the enhancement of personal growth, building of self-esteem and strengthening of the family unit, Family Life Education programs offer information, education, support and skills development related to all ages and stages of the life cycle. The objectives of the program include offering strategies and resources that will assist individuals and families in coping with the challenges and stresses associated with typical life events such as parenting, separation and divorce, health and wellness, and life transitions: ex: “Effective Co-Parenting: Putting Kids First” program supports children’s resilience as they deal with the challenges of families facing separation and divorce.


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JFSC Financial Aid Family Loan Program This program is designed for families who have applied for financing elsewhere and have been denied access for many reasons (i.e. no credit rating because they are newcomers, etc.). The Family Loan Program helps family members living in Calgary become or remain self-supporting, self-respecting members of their community by providing them with an interest free loan.

This loan can be used for a variety of purposes such as business loans, student loans, home ownership loans (assist a family to find a safer and more affordable home), resettlement loans, immigration sponsorship loans, debt consolidation, personal loans (assist a family in financial crisis), emergency loans, special medical or educational loans, and life-cycle loans (assist a family with burying a loved one).

Self-referrals or agency referrals are accepted, a comprehensive interview is conducted, including the determination of the need for the loan and the ability to return it within a specified time. For example, a business loan would be given when it can be demonstrated that there is a chance for a successful business and that the loan can be repaid within 60 months. A letter from a bank indicating denial of the loan must be submitted with the application. Two co-signers are also submitted with application.

Kupat Tzedakah Program Kupat Tzedakah is a one-time, emergency fund. It is not designed to provide on-going support. The Kupat Tzedakah strives to ensure that any Jew in Calgary who is experiencing financial crisis; and has no other readily available source of income to meet their emergency needs can turn to the Calgary Jewish Community for financial assistance. In the majority of cases, both money and supportive services are provided. Services offered are counselling, vocational assistance, community referrals, advocacy, and assistance with accessing other financial supports. Funds can be used for emergency assistance in meeting the needs of daily living; for example, housing, food, clothing, transportation or medical expenses.


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Examples of these situations: · Unexpected financial burdens · Loss of lack of employment · Mental health issues · Family strife · Cultural or immigration issues · Domestic violence · Unanticipated medical costs Kupat Tzedakah is funded by Calgary United Jewish Appeal, and the Share the Simcha Program. The Share the Simcha program provides opportunities for individuals who are celebrating special life cycle events to simultaneously support people in need.


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JFSC Resettlement & Integration

JFSC provides integration and acculturation services to immigrants arriving from the former Soviet Union, Israel and other parts of the world. Counselling and support is given to newcomers during their transition period along with encouragement to become independent and productive members of their new community.

Whenever possible our resettlement services are provided in the mother language of the individual or family, made possible through a bank of volunteers.

For more information on programs e-mail: [email protected]

JFSC helps guide individuals through: · Government regulations · Completion of forms · Banking · Housing · Child education · Adult learning · ESL · Transportation · Cultural issues Community integration activities include: · Holiday celebrations in the Russian language, · Parenting courses and youth programs designed to strengthen Jewish identity and communal involvement through the exploration of topics such as parenting, gender roles etc.



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JFSC seniors in Calgary Southwest/Southeast Any individual who is over 50 years of age and requires assistance may access this service free of charge. JFSC works with seniors in the southwest and some southeast communities of Calgary*. For further information please contact Jewish Family Service Calgary and ask to speak with Terri or Brian. * If a client lives in another area of the city, please phone Calgary Seniors' Resource Society at 403-266-6200 and they will direct you to the appropriate worker, as different individuals cover different geographic areas. The following services are provided: · Assistance with filling out forms for a variety of special needs and financial · Assistance that is available to seniors through the Alberta and Canadian governments · Assistance with filling out other forms related to assistance, including AISH and subsidized housing · Supportive counselling and home visits · Issues of physical, emotional, and financial elder abuse · Community presentations to seniors' groups and residences · Advocacy The following services are NOT provided by JFSC: · Transportation to medical or other appointments · Mental health assessments for funding purposes · Delivery of meals or other services · Homecare · Legal services Weekly Shabbat and Cultural Program At the Beverly Centre, in Partnership with B'nai Brith Lodge 816 This program provides a cultural connection for Jewish residents who would otherwise be isolated from activities related to their heritage. This program provides an opportunity to celebrate Rosh Hashanah, Passover, Purim, Chanukah, and other important days. With the assistance of a seniors' companion, residents of other long-term care facilities have an opportunity to participate in these programs


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JFSC Vocational Support Vocational Services provided by JFSC assist newcomers to Canada and members of the Calgary community to develop skills in career development. Computer training is offered through JFSC for free. Training is by appointment and covers basic computer skills such as: e-mail, web browsing and the use of Microsoft Office. Resources available for clients to assist them in their job search include: · Access to computers · The Internet · Photocopier · Fax machine · Job postings · And local paper and business magazines. Services: · Resume and cover letter preparation · One on one vocational counselling and career planning · Contacting prospective employers with a possible work experience component · Coaching, practicing interviewing skills · Networking · Telephone calling · Other job search strategies The Employment Action Meeting (TEAM), Hosted weekly by the JFSC Vocational Services it is a weekly networking meeting for anyone looking for work. TEAM provides an opportunity for people to get together to network, explore job leads, and exchange ideas and information. This meeting is also designed to provide support and facilitate a positive attitude. It is recommended that you phone ahead and verify the dates and times of TEAM meetings, as schedules change over time.


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LETHBRIDGE:

• An arm of this agency is dedicated to serving immigrants • Other programs are also accessible to immigrants (& are therefore listed as

well) • Newsletter available Main Location:

1107 – 2nd Ave A North Lethbridge, AB T1J 0C4

Hours of Operation:

Monday to Friday: 9:00 am – 4:00 pm Contact Information:

Phone: (403) 327-5724 Fax: (403) 329-4924

E-mail: [email protected] Website: www.lethbridge-family-services.com

FACT SHEET: Lethbridge Family Services - Immigrant

Services


http://www.lethbridge-family-services.com


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LFS Immigrant Services Provides settlement service to newcomers to Canada and promotes their eventual independence, integration and active participation in Canadian society. There is no cost for services (There may be a service fee for certain documentation translations.) Services are provided to: · Permanent residents of Canada including the following immigration categories: Refugees; Family Class; Economic, Humanitarian and Compassionate · Other - Retired, Post Determination Refugee Claimant, Deferred Removal Order Class. · Individuals who have been allowed to remain in Canada and to whom Citizenship and Immigration Canada (CIC) intends to grant permanent resident status including: · Ministers Permit holders · Temporary residents permit holders · People who have received special permission to remain in Canada for the purpose of becoming a permanent resident · Foreign caregiver currently participating in the Live-In Caregiver Program · Canadian citizen with significant cultural and linguistic barriers to participation. · While Immigrant Services programs are designed mainly for newcomers who have been in Canada for less than three years, other eligible immigrants may also qualify, regardless of how long they have lived in Canada. The office is located at 701 2nd Avenue South, Lethbridge, AB T1J 0C4 For more information call (403) 320-1589 or e-mail [email protected] Community Referral Service Provides newcomers with timely and accurate information and referral to a broad range of community resources in the areas if health and human services, employment, education and recreation. Referral services increases the newcomers' ability to achieve healthy coping strategies and choices through networks and personal contacts developed through the referral process, exploration of resources and relationship building.



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HOST Volunteer Program The HOST Volunteer Program helps newcomers overcome the stress of moving to a new country. Volunteers, familiar with Canadian customs, help newcomers learn about available services and how to use them, practice English and French, get contacts in their field of work and participate in the community. At the same time HOST Canadians learn about new cultures, other lands and different languages; foster new relationships and strengthen community life. Information and Orientation Services Provides information and orientation about many aspects of life within the local community specifically and Canada in general. Information and orientation services ensure that newcomers develop a competent understanding of the systems they are required to function within on a daily basis (i.e. banking, housing, health system, budgeting etc.). Interpretation and Translation Services Interpreter support in clients' first language is provided to during the settlement process to facilitate initial adjustment to the community. Translation services are provided for documents required for successful settlement and related to employment, health, education and legal matters. Public Awareness and Community Initiatives Public Awareness and Community Initiatives are designed to support mainstream organizations in redeveloping and expanding their services to make them more accessible to newcomers. Ongoing public relations strategies foster acceptance of newcomers by the general public by reducing stigma, strengthening diversity, and informing the public about newcomer issues. Supportive Counselling Service Supportive counselling enhances the newcomers' adjustment to Lethbridge through professional case planning in the areas of client focused issue exploration. Supportive Counselling reduces the impact of adjustment difficulties by focusing on stress management, resiliency building, social, cultural, and recreational and economic networking strategies.


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[Non- Immigrant specific programming] LFS Counselling Outreach & Education Department Offers a full continuum of services to individuals, couples, children, families, schools, community groups, agencies, and businesses. Services include counselling, therapy groups (ex: teen heakubg journey; a group for women etc.), presentations, workshops, personal growth groups, outreach, and a resource library. Uses a sliding fee scale but no one is refused services due to the lack of financial resources. Counselling is confidential. For more information call 403-327-5724 Issues Covered:* Bereavement, Grief & Loss; Trauma; Stress; Family Violence; Sexual Violence; Interpersonal Conflict; Life Transitions; Self-Esteem & Personal Growth/Empowerment; Bullying; & Harassment Awareness; Suicide Intervention Training (6 hrs. or 16 hrs.); Suicide Awareness; Family Violence; Resiliency & Self-Care; Feelings Awareness & Basic Needs; Anger Awareness; Healthy Communication & Relationships; Vicarious Trauma; Self-Care & Resiliency *Services are not provided to individuals with · Addictions, · Eating disorders, · Personality disorders, · Or mental illnesses where safety is a concern. *No services on parenting skills development that are not related to abuse or family breakdown issues.


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LFS DaCapo Services The goal of the program is to increase and/or maintain independence and encourage integration within the community for those dealing with disability. Individuals are assisted as much as possible in assuming and exercising control over their own lives and circumstances. Dacapo is located on 1107-2nd Avenue "A" North Lethbridge, AB T1H 0E6 For more information call 403-329-4924 or e-mail: [email protected] Services available for individuals and families affected by · Brain injury · Developmental disabilities · Fetal alcohol spectrum disorders



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LFS Home Services The Home Services Department provides in-home support services to individuals and/or families of all ages, who require assistance in order to live independently in their own home for as long as possible. Each program provides services including, but not limited to the following; personal care, child care, respite care, palliative care, assistance with all activities of daily living, skill development, housekeeping and other specialty services and tasks. Offer a 24 hour care service plus a 24 hour and supervisor on-call service seven days a week. There is no waiting list for service. The office is located at the Noma Building #106, 1410 Mayor Magrath Dr. South Lethbridge, AB T1K 2R3 For more information call 403-317-4624 or e-mail: [email protected] Home Support Contact the Chinook Health Region Home Care Program at 403-327-3827 for an initial assessment. If eligible you will be refused to our program. There are no fees for this program. Tenant Support Contact the South Region Persons with Developmental Disabilities at 403-381-5777 for an initial assessment. If individuals meet eligibility criteria, they will be referred to our program. There are no fees for this program. Homemaking Contact our office at 403-317-4624 to arrange for an intake visit in your home. The fee for services is based in a sliding scale subsidized by the City of Lethbridge Family and Community Supports Program. Private Service All of the above services can be accessed in a private basis. As a non-profit agency their quotes are reasonable, competitive and quite likely lower than the norm.


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MEDICINE HAT:

Main Location:

177 - 12 Street, N.E. Medicine Hat, AB T1A 5T6

Hours of Operation:

Monday to Thursday: 8:30am - 4.30pm. Tuesday: 6:30 am – 9:30 pm (Drop In Settlement and Computers)

Friday: 8:30 am -12:00 pm Weekends & statutory holidays: Closed

Or By appointment outside regular hours


Telephone: (403) 504 - 1188 Fax: (403) 504 - 1211

E-mail: [email protected] Website: N/A

FACT SHEET: Saamis Immigration Services

Association



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Computer Literacy Program: The program is meant to introduce the newcomers to new technology, the fundamentals of computers and basic computer vocational skills. ESL Classes: These classes are open to the public and run according to the Citizenship Court dates, and assist community members preparing for the Canadian Citizenship test while learning about Canada’s political and electoral system, history and geography. Host Program: A volunteer based program in which newcomers to Canada are matched with Canadian friends who help them to learn about Canadian values and traditions, practice speaking English and learn about community resources and how to use them. Information Sessions and Presentations: On topics essential for better orientation and quicker adaptation to life in Canada is offered through partnership with community agencies and business. Literacy and Parenting Skills (LAPS): This program is a cooperative project with the Alberta Learning Medicine Hat College Literacy Program, and it is offered on SISA site twice a year. It is designed for parents who need help to facilitate their children’s adjustment to Canada, as well as for those individuals seeking a parent support group. Programs for Men: · Men’s circle of friendship · Men’s Gym Night · Programs for Youth · Youth Basketball · Youth Summer Camps Programs for Women: · Women’s Club · Sewing Classes · Ladies Fitness and Wellness program


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Recreation & Entertainment: The Association organizes various recreational activities including sporting and social events, summer picnics, parties, and holiday celebrations. Settlement Services: When immigrants first arrive in Medicine Hat they are met by the association staff member and a volunteer interpreter if needed. The association assists new arrivals in the following areas: · Reception: Greeting & provision of food and lodging · Settlement and Orientation: housing, shopping, banking, utilities, health care and etc. · Assistance with forms and appointments: bookings and escorts and form filling · Education: registration and placement in appropriate childcare institution, school, or language training. · Supportive Counselling and referral: Community contact and access to other services, ongoing individual support · Employment Services: pre-employment & career counselling information and referrals, volunteer job placement · Public Awareness & Community Education: community development · Refugee Reception House: Provides temporary accommodation to newly arrived refugees in Medicine Hat. The House can accommodate up to 16 people at a time. Translation and Interpretation Services: Services are provided by volunteer interpreters and translators. The Association is capable of providing the language services in 25 different languages. SISA maintains an up-to-date list of persons who are able to offer translating and interpreting services to assist clients and community whenever they need may arise. Community Interpreters Training also offered by the agency to train the volunteers and empower them with the skills necessary to do their interpreting jobs effectively and in a professional manner.


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Additional resources/services not listed in this guide:

Alberta Health Care Insurance Plan Registration/Claims/Billings/Inquiries Walk In...................................................................................................... 727-7 Ave S.W.

• Newcomers should register with the Alberta Health Care Insurance Plan as soon as possible to avoid having to pay for some health care services. They must register within three months of arrival to Alberta

Social Insurance Numbers............................................................... 1-800-206-7218

• Needed by employers & to apply for certain government programs

Alberta Employment Immigration & Industry’s International Qualification Assessment Service (IQAS)............................ (403) 310-000, then (780) 427-2655

• Newcomers applying for employment or training may need to have their qualifications documents assessed or translated

Canada-Alberta Service Center

5th Floor, 855 8 Ave SW......................................................................... (403) 297-6344 Room 280; 220 - 4 Avenue SE................................................................ in person only 1502, 515 Marlborough Way NE............................................................ (403) 297-7570 3rd Floor, 1816 Crowchild Trail NW...................................................... (403) 297-3951 Main Floor, 525 - 28 Street SE................................................................ (403) 297-1907

• Provides career information, educational planning, educational funding, employment assistance and more

Alberta Learning Information Services: Welcome to Alberta, Information for Immigrants

• http://www.alis.gov.ab.ca/welcometoalberta/home.asp Government of

Alberta (provincial programs and services)........................... (403) 310-0000 Canada (federal programs and services)............................... 1-800-622-6232

Calgary Street Survival Guide............................................................. See Appendix Understanding the Canadian Immigration Act....................................

http://www.alis.gov.ab.ca/welcometoalberta/home.asp

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Guide to Immigrant refugee serving agencies

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