GYMM BOXX CASE STUDY

HEALTH & FITNESS

Working It Out in the Cloud GYMM BOXX started in 2010 with a single branch in Bedok Reservoir. As the first premium gym to offer affordable pricing in Singapore, their popularity meant they quickly expand into a multi-outlet business.

Successfully operating six branches across Singapore, GYMM BOXX saw the need to optimise and innovate the way they managed their business. Partnering with Eisol, a certified Vend Expert and cloud solutions provider, they developed a complete solution to help manage their business - through a seamless and customised integration with Vend.

What.GYMM BOXX realised their business had outgrown the point-of-sale system they had originally implemented. With six branches across Singapore and plans to expand into a franchise model, they needed a tool that could grow with their business.

The company reviewed various POS solutions, and decided that Vend was the best fit for them, but with requirements for membership management they needed a customised solution. The Vend team partnered GYMM BOXX with local Vend expert, Eisol, to help them build a system that worked for all parts of their business.

Country: Singapore Industry: Health & Fitness Integrations: Custom Expert Partner: Eisol Customer Since: May, 2013Website: www.gymmboxx.com

“What I like about Vend is that it’s always improving just like our business. With new features to help us grow and provide better customer experience. I would definitely recommend Vend for multi-outlet retailers because it allows you to seamlessly manage your business as a whole, from one central system.”

UMAR FARUQ GENERAL MANAGER GYMM BOXX

GYMM BOXX CASE STUDY

HEALTH & FITNESS

How.GYMM BOXX needed a truly comprehensive solution - something that couldn’t be found in any single product. So, the team at Eisol took on the challenge to build one. They created a membership management application that would seamlessly integrate with the Vend platform and increase efficiencies in:

• Managing memberships and selling merchandise• Consolidating sales reports across the branches• Monitoring sales performance • Tracking inventory to prompt stock replenishment

MEMBERSHIP MANAGEMENT SYSTEM:

Using Vend as the foundation for building an integrated solution, Eisol created a new membership management system from scratch. Kelvin Low, Partner at Eisol, worked closely with Umar Faruq, General Manager at GYMM BOXX, to conceptualise the workflow behind the application.

GYMM BOXX’s custom system captures new member information from Vend and tracks customer activity. Using a unique membership number, the system recognises each time a customer checks in at a GYMM BOXX branch as well as the validity of that membership.

VEND IMPLEMENTATION:

With six locations to set up on the new system, GYMM BOXX relied on Eisol’s expertise to make sure the technology was correctly implemented and that staff were fully onboarded. Without disrupting the business, Kelvin installed Vend across all branches and provided customised training for key staff members.

“We were a bit apprehensive about how difficult it would be to set up the new system, but it was so easy working with Eisol. Having them set it all up really took the headache out of the transition. Kelvin made sure we had exactly what we needed to enhance our business with Vend.”

UMAR FARUQ GENERAL MANAGER GYMM BOXX

GYMM BOXX CASE STUDY

HEALTH & FITNESS

Results. GYMM BOXX saw the benefits of running their business on the cloud from the moment the solution was in place. The ability to monitor real-time sales performance from his smartphone meant Umar could manage the business from almost anywhere. Vend’s ease of use and Eisol’s effective training also allowed the GYMM BOXX team to quickly adopt the new system.

Within the first few months of using Vend, they saw real impact:

Making the switch to Vend allowed Umar and his team to focus on what’s most important - running one of the best gyms in Singapore. Taking away worries around operational inefficiencies, GYMM BOXX can now look into expanding their brand into a franchise model.

1 Day of work saved every weekConsolidating sales reports, which used to take an entire day, now take just a few minutes.

Inventory wastage reduced to 0 Each branch manager can track their exact stock levels and know exactly when to restock, thanks to Vend’s integrated inventory management.

Fully integrated operations The business runs more smoothly and efficiently with all its components connected around Vend as the central system.

“Vend’s open API gives us the freedom to be creative. Instead of trying to work around product limitations, we’re able to build a proper solution to close the gap between systems. For GYMM BOXX, Vend was a perfect fit with our custom membership management system.”

KELVIN LOWPARTNEREISOL