Alleviate Contract Complexity -- Starting Now!

Sari Ward, Salesforce.com

Michael Machado, Yamaha

Safe Harbor Statement

“Safe harbor” statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward-looking statements including but not limited to statements regarding our expected future revenue, GAAP diluted earnings per share, expected tax rate, anticipated shares outstanding,and concerning the potential market for our existing service offerings. All of our forward looking statements involve risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions proves incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make.

The risks and uncertainties referred to above include - but are not limited to - risks associated with possible fluctuations in our operating results and cash flows, rate of growth and anticipated revenue run rate, errors, interruptions or delays in our service or our Web hosting, our new business model, our history of operating losses, the possibility that we will not remain profitable, breach of our security measures, the emerging market in which we operate, our relatively limited operating history, our ability to hire, retain and motivate our employees and manage our growth, competition, our ability to continue to release and gain customer acceptance of new and improved versions of our service, customer and partner acceptance of the AppExchange, successful customer deployment and utilization of our services, unanticipated changes in our effective tax rate, fluctuations in the number of shares outstanding, the price of such shares, foreign currency exchange rates and interest rates.

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Key Challenges Managing Contracts Today

Common Business Challenges

Complexity and Sheer Volume of Contracts

Centralizing Location

Administratively Intensive Process

Vendor Management

Lack of Clearly Defined Processes

Reports

Technology Challenges

How are Salesforce.com customers managing contracts

today?

Purchasing Contracts at Salesforce.com Business Challenge: One central place for all contracts (Online and

available anywhere) Never have to “check out” from file cabinet Log key terms Scan agreement to Account Run reports: # of contracts, types, Contract expiration, Contract owner

MICHAEL MACHADO

Systems Specialist Music Marketing Groupmsmachado@yamaha.com

YAMAHA offers high quality products and services, which use new and traditional technologies, as well as creativity and artistry, and continue to be a known, trusted and loved brand.

INDUSTRY: Music

EMPLOYEES: 450GEOGRAPHY: North America# USERS: 261

PRODUCT(S) USED: Enterprise Edition (Sales & Service & Support)DocuSign, Vertical Response, ClickTools, Pervasive “Business

Integrator”, CRMfusion “Demand Tools” & Microsoft Word.

YAMAHA CORPORATION OF AMERICA is the leading supplier of musical instruments in the United States. We offer a diverse array of product lines which include: Pianos, Digital Keyboards, Synthesizers, Woodwind and Brass instruments, Guitars, Drums & Professional Audio Gear.

YAMAHA ARTIST SERVICES, Inc. – Manages Artist Relationships with existing and new upcoming Artists.

Yamaha Commercial Audio Systems a leader in Commercial Audio.

YAMAHA Contracts – Key Challenges

Business Challenges Lengthy Signature Process

Incomplete & Inaccurate

Lost Contracts

Contracts Were Not Easily Accessible (Little or no visibility)

Data was Not Reusable

Very Labor-Intensive

No Corporate Consistency• Different For Each Division

Technology Challenges• Pen & Paper (No Automation)

YAMAHA Contracts – The Solution

Contracts entered

into Salesforce

Contracts printed & placed in Envelopes. Contract Emailed

to Dealer

Dealer & Parties Sign History stored

YAMAHA Contracts – Results

For YAMAHA Quality Assurance - No missed pages or signatures (Accurate Data) Documents cannot be changed by customer Original Signatures and Audit Trail/Control (SOX 404) Measurable results

Customers Have Instant access to their contract Improved Customer Satisfaction

For Both Parties Improved Process Efficiency

• Cycle Time - Days to minutes

• Sign Anywhere, Anytime

• Less Paper = Less Cost

• On-line Document Storage & Retrieval

• Visibility into the contract signing process• Simplified Renewal Process

YAMAHA Contracts Department: Music Marketing Group # Users: 60 Internal Key Requirements

Ability to handle multiple signers Document routing Customer experience must be easy to use and meet YAMAHA’s Brand image standards Better visibility into the client’s contract signing process Documents cannot be changed Must be legally enforceable Original Signatures and

Audit Trail/Control (SOX 404)

Key Benefits Executed contracts are linked directly in SFDC Sign Anywhere, Anytime Email and Browser to Sign Instant access to contracts

YAMAHA Contracts - Metrics

YAMAHA Metrics - Continued

Imagine it. Learn it. Use it.

How to apply what you have learned when you get home

• Explore the Contracts Tab

• Create a new record type and page layout for one of your contracts

• Explore the Mail Merge capabilities in Salesforce.com

• Create a Mail Merge Template for your contract

• Implement It

• Explore an e-sign solution such as DocuSign

• Explore third party apps via Appexchange

QUESTION & ANSWER SESSION

Michael MachadoSystem Specialist