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2005 Steelcase Development Corporation
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W E D O N T S T A Y T H E S A M or
We either
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on Performance over Time
some things go really well
some things go poorly that should have gone really well
realize that we need to learn and practice basic skills
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Gates Home LibrarySize: 2,100 sq. ft.
The ornate, paneled library has a domedreading room with oculus (light well),
fireplace, and two secret pivoting bookcases,one containing a bar.
http://www.usnews.com/usnews/tech/billgate/gates.htm
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2005 Steelcase Development CorporationCourtesy of the Genetics & Public Policy Center with support from The Pew Charitable Trusts
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Is there an important relationship between performance and
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we tend to balance this way.
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ideally, wed like
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think pointof view plan toimplement implement
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think
ponder
query
network
read
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think pointof view
leaders must develop & articulate POV
make a decision around the debate
one person must establish direction
changing POV is only valid if new evidenceis submitted
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We Can
Make
A Difference
In Health Care Areas
Files
CafePatient Room
Exam Room
Lounge LaboratoLighting
Consultation Room
Computer Support
Waiting Rooom
RadiologyLabs
Nurses Station
Administration Office
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Have you ever seen a
?
I T I S N O T T H I S C U T E
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think pointof view
plan toimplement
Plan:
whatwho
how
where
Practice,
Practice,
Practice!
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Healthc
areBus
inessPr
oject
Summar
yPlanR
eport
Project
Informa
tion
Current
State(in
cludesP
roblemStat
ement)
FutureS
tate(wit
hProjec
tObjecti
ves)
Owner:
J.Hered
ia
Financia
lSumm
ary
Allocated
Budget:$
FundingF
rom:(costcen
ter/fund)
CurrentO
pExSpe
nd:$(cos
tcenter)
Headco
untRes
ources:
FTE:#
PT:#
Outside:#
Implem
entation
Plan
Project
Status
MARAPR
MAYJUN
JULAUG
SEPOCT
NOVDEC
JANFEB
Forecas
tRisk
(1,2,3)
Respon
sible
1
2
schmidt
2
2
poel
3
2
schmidt
/poel
4
2
heredia
5
2
heredia
6
7
8
9
10
11
Greenin
dicatestasks
complet
e
Redindi
catesta
skslate
Grayind
icatess
chedule
DueDat
e
Goal/Ex
pectatio
n
Starting
Metric
MAR
APRMAY
JUNJUL
AUGSEP
OCTNOV
DECJAN
FEB
$2.1M
$1.2M
1.2
exclude
sshippin
gcostso
fsale
$2.1M
$1.8M
1.8
XX
3%
3%3%
4%
(update
thisfield
monthly
,colorm
onthfor
schedule
andadj
ustriski
fnecess
ary)
Growth
eretails
ectorof
thebusi
ness
Expand
product
offering
Perfect
easybuy
/fulfillex
perience
Integrated
Marketin
g
Commen
ts
RetailSa
lesperson
(Listea
chmajor
projectunde
rthisini
tiative)
(Eachit
emliste
dshould
havea
subA3report)
self-d
irected
busines
sisata
$1.2Mrunrate
andreta
ilerport
ionisa
t
a$1.8M
runrate
grow
salesto
$4.2M
Q1:
Q2:
Q3:
Q4:
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think pointof view
plan toimplement
implement
one voice
play to win
brave heart
celebrate
conclusion!
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thinkpointof view
plan toimplement implement
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What about time?
t?
think pointof view plan toimplement implement
..ticktockticktock
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think pointof view plan toimplement implement
Timing through all four phases is lessimportant than ensuring you completeeach phase before moving to the next.
1 H O U R 1 D A Y 1 W E E K 1 M O N T H 1 H O U R 1
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think pointof view plan toimplement implement